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Serviceplus 1/2015 PDF (8.81 The Dussmann Group magazine Edition Summer 2015 Summer Edition Ausgabe Sommer 2015 Sommer Ausgabe XGLOBALX The EXPO Milano 2015— feeding the planet, energy for life XRESEARCH OrIENTEDX Roche—a health care company with pharmaceuticals and diagnostics XINNOVATION ORIENTEDX Altana—solutions for paint manufacturers and many other industries Editorial 10 Dear Reader, In today’s changing world, it is easy to forget that there is one thing that hasn’t changed: that our economic system is all about creating value. Put simply, this means transforming existing goods to increase their monetary value. Industry plays a decisive role. This sec- tion of the economy processes and produces material goods, often with highly automated technology. From our dialogue with industrial clients, we are aware that development and improvement of the produc- 4 12 tion chain requires continuous innovation and this commands their full attention. The transition from an industrial economy to a service-oriented economy is not the only issue, as some would have us believe. Rather, it is service providers such as the Dussmann Group who can support manufacturers in their quest to improve the value chain. Contents In this issue of Serviceplus, we introduce some of our industrial clients. We would be happy to introduce our sector-specific concepts for the food, pharmaceu- tical or semi-conductor industries, personally if you FOCUS: INDUSTRY wish. Experience has shown that cooperation between an industrial client and a service provider can lead to 4 Some Like it Simple extremely efficient, innovative value creation concepts. SKW Piesteritz is Germany’s biggest producer We are convinced that there would be little need for of ammonia and urea products and an attrac- highly specialized services without competitive manu- tive employer, among other reasons, because facturers and the added value that they generate. And of its family orientation and the new corpo- yes, the production of banknotes as a stage in the value rate child-care facilities creation process is immediately obvious; the recogni- tion that holes in national budgets cannot be plugged 10 Dussmann Sector-Specific Solutions with printed paper may need longer. How are pipelines or production systems cleaned? Dussmann Service can answer these and other questions with the expertise it Yours truly, applies in carrying out around 70 different services and supporting the core processes of its industrial clients Catherine von Dirk Brouwers Fürstenberg-Dussmann 2 Serviceplus 1/2015 Contents 10 12 18 30 prOFILE 12 Title story: Room with a View 26 Concentration on Core Competence The Roche Bau 1 building in Basel will be the Markus Thomzik, Professor at the college, Westfälische Hoch- tallest in Switzerland and will soon accommo- schule in Gelsenkirchen, describes the challenges facing the date the 2,000 employees of the company’s head- facility management sector quarters 29 Help from the Cloud 18 Title story: Of Free-Thinkers and Since March, new rules apply: many companies are obliged to Packaging Artists carry out their first energy audit and there is increased focus Altana in Wesel develops solutions for paint man- on the norm DIN ISO 50001 for energy management systems ufacturers and many other industries. Sometimes this involves an unconventional approach 30 Food is Part of the Quality of Life At Mission Leben where the elderly are cared for, the culture of good food is a priority. In cooperation with Dussmann Service, NEWS & SERVICE the organization aims to achieve maximum customization for each resident 16 Dussmann News 24 The Dussmann World in Numbers 36 Service in the Alps—with Cream on top 38 Subsidiaries Worldwide, Publisher’s Details A visit to the rehabilitation center Kitzbühel and Café Kitzblick Serviceplus 1/2015 3 Focus 4 Serviceplus 1/2015 Focus Some Like it Simple When work specifications are highly complex, it is important to have a partner who can provide support. Over the past 20 years, the chemical manufacturer, SKW Piesteritz, has learned to rely on the professional services provided by Dussmann. And to present itself as an attractive employer. Sometimes it’s that simple. BY Bianca Krömer, PHOTOS Kay Herschelmann he transparent ball falls with a loud splash Cornelia König and her team see their role as idea into a jug full of water. 4-year-old Maria providers and they offer the 34 children opportuni- T giggles as she watches the ball rises slowly ties which promote their natural curiosity and fan- to the surface and the water spills out. The grow- tasy. This afternoon, the educators are responsible ing pool of water doesn’t bother the boy next to for preventing floods. In the meantime, Maria’s her in the least. He has been pouring water with big sister, Hanna has discovered that she can open keen concentration from one jug to another for the the transparent ball. Could she fill it with water? past half hour. Three girls sit The six-year-old grasps the at the next table with col- jug with determination but ored paper and small petri Employees can beforehand, she puts on a pair dishes full of water making of goggles—you never know. beautiful, colorful patterns. keep their children There’s no doubt about it. close while at When complex things The experiment room at the are simple Dussmann KulturKinder- garten corporate child-care work with the help Whilst Hanna and Maria play facility at SKW Piesteritz with the Archimedean prin- offers endless opportunities of the Dussmann ciple of static buoyancy, their to try out ideas and discover father, Steffen Czubera is only new things. Sometimes it’s child-care team— a few hundred meters away the simple things that catch from the child-care facility the children’s attention from 5 a.m. to where he started work at 6 a.m. like the jugs full of water. At the urea measuring station Kindergarten manager 8 p.m. at SKW Piesteritz, he is Serviceplus 1/2015 5 Focus occupied on his laptop at one of the numerous cab- inets. He glances at a symmetrically ordered web of cables identified by colors and cryptic abbre- viations. In the other cabinets are switches, flaps, pipes, and regulators. Steffen Czubera’s work place is one of those that provoke the uninitiated to ask whether anyone can possibly tell what goes where. “Of course” smiles Steffen Czubera. The cabi- nets are part of the over 10,000 measuring stations for the urea plants at SKW Piesteritz. He explains how the distribution and switching of measure- ment devices is carried out. For those in the know, it’s simple. The 34-year-old engineer for measure- ment and control information has worked here for There are 850 people who work at SKW head- the past 3 years. His highly complex job, simply quarters in Piesteritz. There is a research and devel- expressed, is to monitor and control the technical opment unit here and another in Cunnersdorf near systems of the urea plants. Leipzig with a total of 60 employees. Products manufactured at SKW Piesteritz enjoy an excellent From Saxony-Anhalt reputation and the company is considered one of across the world the most innovative mineral fertilizer producers in the whole of Europe. To consolidate its outstanding SKW Piesteritz is Germany’s largest ammonia and market position, the chemical manufacturer main- urea producer. The company manufactures numer- tains its systems to conform to modern standards ous other industrial chemicals such as saltpeter as and continuously invests in plant and a efficient well as fertilizer with nitro- logistical network. Each year, gen and sulfur. It also pro- over two million tons of qual- duces a number of products ity products are delivered from that we use in many areas of Saxony-Anhalt to clients all our daily life. The manufac- “ Dussmann has over the world in highly mod- turing location, just outside ern heavy goods vehicles, over Lutherstadt Wittenberg, been an effective 34 kilometers of railway lines with has a hundred years of tra- more than 700 railway goods dition. In addition to SKW and reliable carriages and via the company Piesteritz, the 220 hectare port on the river Elbe. A further Agro-Chemie Park Piester- service provider three million tons remain at itz accommodates the larg- the plant for further processing. est melamine plant in the for 20 years.” The company, which was federal republic, the world’s acquired by the Czech com- largest combined bio-diesel Eberhard Hinder, pany Agrofert in 2002, gener- plant and a cogeneration Head of HR and Organization ated annual sales of 687 million plant. at SKW Piesteritz Euros in 2013. 6 Serviceplus 1/2015 Focus Engineer Steffen Czubera has been with SKW Piesteritz for three years. The company, located in Saxony-Anhalt, is Germany’s biggest manufacturer of ammonia and urea products A family-friendly employer Park can leave their children with the Dussmann team not far away from their workplace. The facil- To be able to continue its success story, SKW Pies- ity has especially long opening hours from 5 a.m. teritz must answer the same question that many to 8 p.m. with a pedagogical concept that places companies in Germany are facing: how do we find emphasis on the arts and a bilingual approach young, qualified specialists in the context of the (German and English). “Our registration list is current demographic developments? How do we full” says kindergarten manager Cornelia König. keep them once we have found them? The com- “The demand is huge.” pany already has excellent vocational training and Steffen Czubera can explain why. Originally, further training programs in place. In the com- he and his wife did not plan to take advantage ing year, a further campus with more conference of corporate child-care because both daughters rooms, a sports center and a medical center will be already had a place at a child-care facility.
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