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Growing with purpose Sustainability Report 2019 Sustainability Report 2019 Table of contents / 2 Table of contents Engagement 56 Introduction 3 Our Corporate Sustainability Strategy 11 Social investment programs 57 Message from our President and CEO 4 Environmental 15 Disaster recovery 60 A note about Kelly’s COVID-19 response 5 Environment 17 A timeline of Kelly’s Corporate Sustainability Strategy 6 Energy efficiency 19 Governance 61 Our business 7 Water consumption 22 Ethics and business conduct 63 Governance 64 Mergers, acquisitions, investments, and divestitures 8 Waste management 22 Code of Business Conduct and Ethics 65 Kelly by the numbers 9 Occupational health & safety 23 Privacy and data protection 66 Recognition 10 Occupational health & safety: employees 24 Occupational health & safety: customers 24 Communication and reporting 67 Internal communications 68 Social 27 Employees and people 29 External communications - sustainability standards 69 Our people 30 Transparency and integrity line 69 Diversity and inclusion 41 How we report 70 Human rights 45 Materiality 71 Supply chain and customer relations 46 Stakeholder engagement 73 Our supply chain (KellyOCG) 49 Supplier risk management 52 About this report 76 S upplier Code of Conduct 53 GRI index 78 Diverse supplier strategy 54 Sustainability Report 2019 Table of contents / 3 Introduction Message from our President and CEO A note about Kelly’s COVID-19 response A timeline of Kelly’s Corporate Sustainability Strategy Our business Mergers, acquisitions, investments, and divestitures Kelly by the numbers Recognition Sustainability Report 2019 Introduction / Message from our President and CEO Table of contents / 4 Message from our President and CEO At Kelly®, we know who we are. We are a talent our corporate headquarters. Hosting a community began supporting the UN Global Compact and company with a deep sense of purpose: to connect volunteer event in-house provided for a rewarding we are committed to aligning our initiatives to the people with work in ways that enrich their lives. experience for both our guests, as well as us as Sustainable Development Goals. We have also And, we carry out our purpose in ways of welcoming volunteers. created processes and procedures to advance and celebrating the varied backgrounds, talents, sustainability proactively, resulting in an increase ideas, contributions, and workstyles of all. Being Based on six key pillars, our sustainability strategy to our performance and scoring in all our external a champion for people to succeed in their work/ focuses on an Environmental, Social, and assessments and auditing processes. life journey is how we win in a global, competitive Governance (ESG) structure, coinciding with our market, and most importantly make a positive critical business values: Thank you for joining us on our journey of impact on the world and people everywhere. sustainability, as we continue to grow with purpose. • Environmental: Health, Safety & Environment We are proud of the positive impact we have had Our approach to sustainability relates to making • Social: Employees and People; Supply Chain and on our communities, our world, and people, where a positive environmental and social impact, being Customer Relations; Engagement together we thrive. strategic to our business values, rather than • Governance: Ethics and Business Conduct; being philanthropic. Designed on the concept Communications and Reporting of social investment, it ensures the creation of future development capacities instead of aiding As sustainability initiatives continue to be a forefront on isolated occasions. We support initiatives of ambition for positive change in the world where our employees can actively engage in the and workplace, Kelly is on a path of continuous Peter Quigley causes they believe in that are also connected to improvement, setting impressive goals ingrained in President & Chief Executive Officer our sustainability strategy. In 2019, I had the honor our business values that help address the world’s Kelly Services of participating as a volunteer in the first Engage environmental and social challenges, while adding (our corporate volunteer program) event held at value for all our stakeholders. As of 2019, Kelly Sustainability Report 2019 Introduction / A note about Kelly’s COVID-19 response Table of contents / 5 A note about Kelly’s COVID-19 response Since the Coronavirus outbreak was first reported Kelly operations remain open. We have allocated keen focus on personal well-being, we made training in December 2019, Kelly has been carefully as many resources as possible to support those available through the Kelly Learning Center (KLC) “An experienced crisis team monitoring the situation. The Covid-19 pandemic displaced from their jobs and find them employment around topics such as health and safety, wellness, at Kelly is working around the has dramatically affected the rhythm of our daily within our Kelly network. The health and safety stress and anxiety management, and remote work life with severe health and economic impacts. of our employees and workers continue to be a readiness. We also made counseling sessions clock to assess and decisively During this difficult, uncertain time, we reinforce priority, and we have implemented health and safety available to our employees and created a follow-up act on the latest Coronavirus our commitment to helping our employees and protocols to ensure social distancing in essential plan for those directly impacted by the pandemic. customers with information and support to navigate jobs and avoid the unnecessary risk of transmission. You can find more information here. information so that we can the crisis. Our industry and its valuable temporary workers are help protect our workers actively serving health care, science, technology, The depth and breadth of our global field network Our Emergency Management Team is leading and education organizations that are on the front and our shared services operations allow us to everywhere.” the company’s global response plan and business lines of fighting the Coronavirus. continue offering our customers the support they continuity actions, ensuring the health and safety need to maintain their operations, even from Peter Quigley of our employees and customers. Every day, this We established a dedicated page on our website to a remote location. Kelly’s business continuity President and CEO group monitors the Covid-19 situation, evaluates stay connected with our workers and collaborators team is supporting local responses across all our readiness to respond, and adopts strategic and provide updated information and responsive customers and regions, following guidelines decisions to support our Kelly community around actions across the world. It includes helpful and recommendations from the World Health the globe. In the wave of the Covid-19 crisis, we information for employers and employees alike, such Organization (WHO), the U.S. Center for Disease have implemented a specific business continuity as virtual work best practices and resources, tips for Control (CDC), and the European Center for plan for preparing and responding to pandemics. balancing their work and personal lives during the Disease Prevention and Control. We continue This plan includes infectious control measures, crisis, and the Kelly Cares Hotline (855.Kelly.06), working closely with our customers to provide communication, education, and travel safety which was launched to more rapidly connect with individualized business continuity plans and mechanisms. employees and help them find what’s next. With a encourage collaboration and action. Sustainability Report 2019 Introduction / A timeline of Kelly’s Corporate Sustainability Strategy Table of contents / 6 A timeline of Kelly’s Corporate Sustainability Strategy In 2017, Kelly made a formal commitment to and economic aspects of the organization, and In 2019, Kelly’s commitment to sustainable maintaining and reinforcing its corporate ethics— one that fully integrates our stakeholder needs development increased, as we adhered to the specifically, in terms of sustainable development, and expectations. This comprehensive corporate United Nations Global Compact in order to which is to invest in the resources of the present sustainability strategy is also a transverse axis within contribute to the achievement of its Sustainable and ensure those resources are available for the entire company, thus influencing all functional Development Goals and Impact 2030 Agenda. future generations. The following year, we began areas and emerging as part of the company’s DNA. a process of self-evaluation and stakeholder We are very pleased to present Kelly’s Sustainability engagement, to create a comprehensive strategy As the Corporate Sustainability Lead, I am Report, Growing with Purpose, for the year 2019. for corporate social responsibility and sustainability particularly proud of the integration and Belen Benitez that combines the needs of our stakeholders— active participation of our stakeholders in the Corporate Sustainability Lead including customers, collaborators, suppliers, development of our strategy. It is for this reason control entities, and the community. The main that our strategy’s content and vision for the future objective: To generate medium- and long-term is endorsed by our stakeholders, generating a sustainable development processes that help all strong sense of belonging; creating added value; Kelly stakeholders thrive. promoting respect
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