Josephine Kasalamwa
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Resume: JOSEPHINE KASALAMWA Personal Information Application Title ADMINISTRATION ASSISTANT First Name JOSEPHINE Middle Name N/A Last Name KASALAMWA Email Address [email protected] Cell 0700697388 Nationality Uganda Gender Female Category Administrative Sub Category Administrative Division Job Type Full-Time Highest Education University Total Experience 7 Year Date of Birth 24-07-1985 Work Phone N/A Home Phone 0392085041 Date you can start 10-12-2017 Driving License Yes License No. 10772458/2/1 Searchable Yes I am Available Yes Address Address Address P.O.BOX 7189 KAMPALA City Kampala State N/A Country Uganda Institutes Institute ISLAMIC UNIVERSITY IN UGANDA City Mbale State N/A Country Uganda Address MBALE Certificate Name BACHELORS DEGREE IN EDUCATION Study Area EDUCATION Employers Employer Employer POST BANK UGANDA LIMITED Position ADMINISTRATIVE OFFICER Responsibilities • Process payments for service providers. • Receive financial cards and ensure they are dispatched to the branches. • Ensure loan files are in order and well Archived. • Inputting Data in credit + system & ensuring it is of good quality. • Respond Pay Upon Leaving N/A Supervisor SANYU .T. ROSE From Date 11-05-2015 To Date 10-11-2017 Leave Reason N/A City Kampala State N/A Country Uganda Phone 0700697388 Address P.O.BOX 7189 KAMPALA, PLOT 4/6 NKURUMAH ROAD. Skills Skills • Good communication skills verbal and written. • Ability to work in fast paced and result oriented environment. • Computer knowledge (Microsoft Word and, Excel) • Ability of multi- tasking. • Capability of building good relationship. • Inter-personal skills and team work. Resume EXPERIENCE/ TRAINING. May 2015- To date Postbank Uganda limited Credit administration (administrative officer) Process payments for service providers. Receive financial cards and ensure they are dispatched to the branches. Ensure loan files are in order and well Archived. Inputting Data in credit + system & ensuring it is of good quality. Respond to customer disputes on the credit bureau reference (CRB). Filling the minutes and updating the excel in regard to review meeting monthly. Ensure all loan files are entered in excel and updated daily. Provide feedback to the database administrator on inconsistencies, errors and missing information. Balance the imprest account and request for replenishment. Approve loans in the system. Attend data review meetings monthly Process insurance claims for customers. Liasing with different banks inorder to amend data on the customer’s financial cards. Balance collection accounts and ensure they balance every end of month. August 2013-May 2015 Postbank Uganda limited Customer service/care officer Issue account balance to the customers. Give bank statements to the customers. Transfer of customer funds both locally and internationally. Answer customer queries. Forward customer queries to responsible desks and give customers feedback on time. Issue bank drafts to clients Issue in- house vouchers to the customers. Open accounts in the system. Cross sale bank products. Doing other duties from time to time as assigned by the supervisor. December 2011-August 2013 post bank Uganda limited. Operations Department (Teller) Issue cash to the customers. Balance day to day work and ensure you have the right postings. Ensure you deliver the right sum of money to the vault. Good customer care to the clients. Give a service with a smile. Cross sale bank products to the customer. Ensure the turnaround time of working on a customer is 3 minutes. Ensure that you give the customer the correct amount of money April 2010-december 2011 Postbank Uganda limited Sales executive. Promote bank services and products. Sale bank products to the customers Open accounts for the customers. Market bank products and services Cross sale products to customers Identify suitable products for each group of customers. January2009- December 2009 : Hot loaf bakery Uganda limited (Cashier) Ensure Good customer service is given to the customers. Balance end of the day and deliver the cash to the vault Count stock and Ensure it balances at end of day Sale the products to the customer Give excellent customer care to the customers. Listen to customer queries and improve. June2008- September 2008 : Mbale secondary school. Student teacher. Give the students the content of the curriculum. Train the students of what is in the syllabus. Provide the knowledge to the students. Provide the students with room for training ACADEMIC QUALIFICATIONS: YEAR INSTITUTION AWARD 2005-2008 ISLAMIC UNIVERSITY IN BACHELOR OF UGANDA ARTS IN EDUCATION 2003-2004 HILTON HIGH U.A.C.E SCHOOL 1999-2002 ELGON HIGH U.C.E SCHOOL 1992-1998 NORTHROAD PRIMARY SCHOOL. P.L.E OTHER TRAINING NET HERITAGE,TRAINING CENTRE CERTIFICATE IN COMPUTER.08/09/2004 Skills imparted included: computer knowledge and skills. Word, excel and MS access MANPOWER SERVICES UGANDA LIMITED 01/05/2010. Areas covered included: Professional selling skills. Product development stages. Building and maintaining effective team work. Marketing Product innovation The role of consumer Financial Education in the promotion of Financial Literacy in Microfinance Industry; by The Microfinance Association of Uganda, held on 5th October 2012 at imperial hotel. Areas covered included: Importance of financial education Leadership skills Role of microfinance in poverty alleviation Importance of consumers to microfinance Microfinance regulations African Mentoring Institute in Conjunction with Global Advocate for Sustainable Human Development: 14th – 18th August 2012 Conflict Management Performance Management Speech Writing and Delivery/Effective Communication Delegation Effective Use of Meeting 5.0 LANGUAGES SPOKEN AND WRITTEN English Fluent Luganda Fluent Lumasaba Fluent 6.0 HOBBIES: Swimming Listening to music Adventure References Reference Reference N/A Reference Name Mr. Masai Stephen City Kampala State N/A Country Uganda Reference Address NKURUMAH ROAD PLOT 4/6 NKURUMAH ROAD Reference Phone 0702456162 Reference Relation MANAGER Reference Years 7 Reference Reference N/A Reference Name MS Lillian Nyangoma City Kampala State N/A Country Uganda Reference Address NKURUMAH ROAD PLOT 4/6 NKURUMAH ROAD Reference Phone 0704559957 Reference Relation SUPERVISOR Reference Years 7 Reference Reference N/A Reference Name MS ROSE SANY .T City Kampala State N/A Country Uganda Reference Address NKURUMAH ROAD PLOT 4/6 NKURUMAH ROAD Reference Phone 0779285176 Reference Relation IMMEDIATE SUPERVISOR Reference Years 2 Languages Language Language ENGLISH Language Reading EXCELLENT Language Writing EXCELLENT Language Understanding EXCELLENT Language Where Learned SCHOOL Language Language LUMASABA Language Reading GOOD Language Writing GOOD Language Understanding EXCELLENT Language Where Learned HOME Language Language LUGANDA Language Reading GOOD Language Writing GOOD Language Understanding VERY GOOD Language Where Learned HOME AND SCHOOL.