49Th AASA Annual General Assembly 2019 What’S Stopping Us? 10Th - 13Th October 2019 LUX* Saint Gilles Hotel, Reunion

49th AASA Annual General Assembly 2019 What’s stopping us? 10th - 13th October 2019 LUX* Saint Gilles Hotel, Reunion

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Image: Air Austral 49th AASA Annual General Assembly 2019 What’s stopping us?

Airlines Association of Southern Africa (AASA)

The Airlines Association of Southern Africa (AASA), is an organisation which was formed in 1970 to represent the mutual interests of its Members. Membership is open to all airlines based in countries south of the equator, including the Indian Ocean Islands. There are currently 20 Airline Members. In addition, Associate Membership is open to airline partner organisations. There are currently 37 Associate Members, including infrastructure service providers, several oil companies, major aircraft manufacturers, engine manufacturers, ground handling companies, service providers, other industry associations and partners. AASA is the representative airline organisation within Southern Africa working together with the leaders of the aviation industry and senior public and government officials on matters of policy, legislation, regulation, planning, operational efficiency, safety, security and finance, affecting the overall profitability of the airlines and their continued sustainability. AASA also leads and coordinates the airline industry position on airport, airspace and civil aviation issues, as well as consumer legislation, environmental and tourism matters, and provides media response to important industry issues. AASA’s responsibility includes the representation of SADC-based airlines on the SADC Civil Aviation Committee as the Airline Consultative Member. AASA is a regular participant and contributor to the International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) initiatives in the region. With AASA’s focus concentrated on any issue impacting the airline business, the regular liaison and good working relationship with its Members and partners is highly valued.

AASA Executive Team Miles van der Molen Chairperson / CEO, Cemair Zuks Ramasia Deputy Chairperson / Acting CEO, SAA Chris Zweigenthal CEO Vivendra Lochan COO Wrenelle Stander Joint CEO, Comair Limited Rodger Foster CEO, Airlink

Airlines Association of Southern Africa (AASA) Address: 1st Floor, Building #13, Greenstone Hill Office Park, Emerald Boulevard, Modderfontein, Johannesburg, Gauteng, South Africa Office: +27 (0)11 609 0050 Fax: 086 511 2332 Email: [email protected] Website: www.aasa.za.net Twitter: @AirlinesAssocof LinkedIn: linkedin.com/company/airlines-association-of-southern-africa/

Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Welcome

I am extremely delighted to extend a very warm welcome to the delegates attending the Airlines Association of Southern Africa’s 49th Annual General Assembly. It is an honour to welcome all members of the Airlines Association of Southern Africa (AASA), distinguished guests and aviation sector stakeholders to the LUX* Saint Gilles Hotel in Reunion. I am privileged to address you in my capacity as both CEO of Cemair, and the Chairperson of AASA.

The theme for this year’s Annual General Assembly (AGA) is What’s stopping us? Air transportation is an important catalyst in the promotion of trade and business opportunities in the region. Air transportation also contributes substantially to the GDP’s of many countries, and is a net creator of jobs in aviation and industries peripheral to the sector. In a fiercely competitive global market, African airlines are striving for world class equipment and skills to ensure their products are able to compete with airlines worldwide. What is hampering the sustainability of airlines in the region? The AGA is a forum for stakeholders, government and industry to jointly examine and robustly engage on issues preventing African and our Indian Ocean airlines from realising their true potential. We are excited to have secured the presence of pre-eminent speakers in their various focus areas who are here to share their experiences and knowledge from around the world. It is my sincere wish that we have a successful and enjoyable AGA, with outcomes that will make a difference to airlines in Africa and the Indian Ocean Islands. Though we may be competitors, we are tasked with similar objectives, missions and visions, and I hope the deliberations to come will be fruitful. Ladies and Gentlemen, and distinguished guests in attendance, enjoy the programme. Yours Sincerely,

Miles van der Molen Chairperson Airlines Association of Southern Africa

Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 01 ACCOMMODATION

174 Rooms and Suites, all lagoon oriented

• 85 Superior Rooms (34 m²) Enjoy Superior Rooms with basic 5 stars facilities

• 61 Deluxe Rooms (36 m²) Relax in a quiet room upstairs facing the ocean

• 8 Junior Suites (46 m²) Experience a luxury suite with a spacious bedroom

• 10 Family Room (68 m²) Experience spacious interconnected rooms applicable for ground floor

Note: Check in: 2pm Check out: 11am

Room sharing policy: • Superior Room 2 adults + 1 child or 1 baby49th AASA Annual General Assembly 2019 What’s stopping us? • Deluxe Room 2 adults + 1 teen or 1 child or 1 baby Follow us @AirlinesAssocof • Junior Suite and use #AASA2019 to tweet 2 adults + 1 child or 1 baby Programme • Family Room 4 adults + 2 teens 2 adults + 4 teens or 4 children Programme Director: James Christie

Note: DAY 1 Arrival and Welcome - Thursday, 10 October 2019 Baby: under 5 years old Venue: LUX* Saint Gilles Hotel, Saint Gilles Les Bains, Reunion Child: 6 to 11 years old Teen: 1217h00 to 17 -years 20h00 old Registration Venue: LUX* Saint Gilles Hotel Foyer Dress code: Business Casual/Traditional Conference bags sponsor: South African Weather Service

Thursday evening 20h00 - 22h30 Welcome Dinner Venue: Cuisine Gardens South Sponsor: Shell Aviation

The Beach

ICI Island Kitchen

Pool The Bar Herbs Garden The Kitchen Volley Ball Court 01/ 06 Superior Rooms Orangine Junior Suites Deluxe Rooms96/ 105 Conference Superior Rooms 07/ Rooms Club House Deluxe Rooms 17 Tennis Court Family Rooms 167/ Café LUX* 172 54/ 106/ Reception 59 Junior Suites 111 Meeting Rooms 18/ 80/ 27 157/ 151/ 86/ Wanderlust 85 44/ 166 156 Treatment Room 95 70/ 60/ 112/ Library 53 141/ Business 79 69 118 28/ 146 Centre 34/ 33 Superior Rooms 135/ 119/ Fitness 43 Deluxe Rooms 140 124 Center Family Rooms Superior Rooms 125/ The Shop 134 Deluxe Rooms Family Rooms Superior Rooms Deluxe Rooms Family Rooms Superior Rooms Entrance Deluxe Rooms Family Rooms

Airlines Association of Southern Africa (AASA) 02 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Map: LUX* Saint Gilles Hotel

LUX* Saint Gilles, L'Hermitage, 97434 Saint-Gilles-Les-Bains, Reunion Island T +262 02 62 700 000 F +262 02 62 700 007 [email protected] luxresorts.com Programme

DAY 2 Conference Day - Friday, 11 October 2019 Venue: LUX* Saint Gilles Hotel, Canastelle

08h00 - 16h00 Registration Venue: LUX* Saint Gilles Hotel Foyer 08h30 - 10h30 Session 1 Sponsor: Airports Company South Africa 08h30 - 09h10 Welcome o Introduction by Programme Director: James Christie o Security Briefing: LUX* Saint Gilles Hotel Security Manager o Welcome remarks: Marie Joseph Malé - Chairman and CEO, Air Austral o Welcome remarks: Zuks Ramasia - Deputy Chairperson, AASA / Acting CEO, SAA 09h10 - 10h00 Opening Address o Cyril Melchior - President of the Department o Yolaine Costes - Vice President of the Reunion Council o Jacques Billant - Prefect of Reunion

10h00 - 10h20 Industry Address Chris Zweigenthal - AASA, CEO 10h20 - 11h00 Refreshment Break Venue: Pool Terrace Sponsor: CFM International 11h00 - 12h45 Session 2 Sponsor: Air Traffic and Navigation Services 11h00 - 11h35 Keynote Address Ronak Gopaldas - Signal Risk (Pty) Ltd, Director / Fellow at GIBS Reimagining Africa 11h35 - 12h05 One-on-One Interview Paul Steele - IATA, Senior VP, Member and External Relations Key Insights into the Industry: What’s stopping us? Interviewer: Victoria Moores - African Aerospace magazine, Air Transport Editor / ATW, European Editor/Bureau Chief

Programme

DAY 2 Conference Day - Friday, 11 October 2019 Venue: LUX* Saint Gilles Hotel, Canastelle

12h05 - 12h45 Panel Session Unique Challenges and Opportunities of the Indian Ocean Island Aviation, Tourism and Business Environment Moderator: James Christie Panelists: Gaston Bigey – NEXA, CEO Fabrice Grondin - Aéroport de La Réunion Roland Garros, COO Jean-Marc Grazzini – Air Austral, Director: Commercial and Marketing Rolland Besoa Razafimaharo – Air Madagascar, CEO Pascal Viroleau – Vanilla Islands Alliance, CEO 12h45 - 14h00 Conference Lunch Venue: Poolside Bar and Garden Sponsor: Airbus 14h00 - 16h45 Session 3 Sponsor: SITA

14h00 - 15h00 Situation Reports

o Single African Air Transport Market (SAATM) Implementation Status Aaron Munetsi – African Airlines Association (AFRAA), Director Commercial

o The Fourth Industrial Revolution, Big Data and New Technologies: Impacts on Aviation Thys Serfontein – SITA, President: Air Travel Solutions

o Skills Development: Future Priorities Vivendra Lochan – AASA, COO Q&A to Speakers 15h00 - 15h30 Refreshment Break Venue: Pool Terrace Sponsor: CFM International

Airlines Association of Southern Africa (AASA) 04 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 05 Programme

DAY 2 Conference Day - Friday, 11 October 2019 Venue: LUX* Saint Gilles Hotel, Canastelle

15h30 - 16h30 Aviation Leadership Forum Leadership Perspectives on how we Overcome the Constraints and Move Forward Moderator: Blacky Komani – Tourvest Holdings, Deputy Group CEO Panelists: Marie Joseph Malé – Air Austral, Chairman and CEO Zuks Ramasia – South African Airways, Acting CEO Wrenelle Stander – Comair Limited, Joint CEO Rui Carreira – TAAG Angola Airlines, CEO Elmar Conradie – Safair Operations (Pty) Ltd, CEO 16h30 - 16h45 Summary and Closing of Conference Closing remarks by James Christie, Programme Director

Friday evening 19h00 - 20h00 Conference Cocktail Venue: Le Plage Sponsor: Rolls Royce Civil Aerospace 20h00 - 22h30 Conference Dinner Venue: Bar Garden Sponsor: Boeing

Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 06 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 05 49th AASA Annual General Assembly 2019 What’s stopping us?

Programme

DAY 3 Annual General Meeting - Saturday, 12 October 2019 Venue: LUX* Saint Gilles Hotel, Canastelle

09h00 - 11h00 AASA Annual General Meeting Venue: Canastelle Sponsor: GE Aviation From 12h00 Social Programme Golf Sponsor: BidAir Services Social Excursions (a choice of 1 activity) o Lava tunnel exploration o Nature Tour o Creole Tour Sponsor: Embraer

Saturday evening 19h00 - 20h00 Gala Cocktail Venue: Canastelle Garden Sponsor: Bombardier 20h00 - 24h00 Gala Dinner Venue: LUX* Saint Gilles Hotel Courtyard Sponsor: Air Austral

DAY 4 Departure - Sunday, 13 October 2019

Air Austral and AASA thank you for attending the 49th AASA AGA 2019. We hope you enjoyed the innovative ideas shared among stakeholders. We wish you all a safe journey home.

Airlines Association of Southern Africa (AASA) 06 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 07 Conference Host Air Austral www.air-austral.com

Air Austral is an airline based at the Roland Garros Airport in the French overseas department of Réunion in the Indian Ocean. It operates scheduled services from Réunion to metropolitan France, South Africa, Thailand, India and a number of destinations in the Indian Ocean. The airline has eight airplanes in the fleet and employs around 900 people.

Air Austral was created in December 1974 by local businessman, Gérard Ethève. It was Réunion’s first commercial airline, known as Réunion Air Services (RAS). By August 1977 RAS had started regional services from Sainte-Marie to Mayotte with a 32-seat Hawker Siddeley HS 748 turboprop. RAS became Air Réunion in December, 1986.

“Air Austral has doubled our efforts over the past years, by renewing our fleet and placing particular emphasis on our quality of service, and will continue to do so, to offer you the best possible travel experience. We are committed to further developing our destination network: this year, we brought you direct flights to China and Marseille from Reunion Island. The magnificent island of Madagascar will soon become more accessible to you thanks to a solid partnership which was recently signed with Air Madagascar.” Marie Joseph Malé, Air Austral CEO

In 2019, Air Austral was nominated by the World Travel Awards in the following categories: Indian Ocean’s Leading Airline - Business Class 2019; Indian Ocean’s Leading Airline - Economy Class 2019; Indian Ocean’s Leading Airline Brand 2019 and Indian Ocean’s Leading Airport Lounge 2019.

Airlines Association of Southern Africa (AASA) Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 08 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net 07 49th AASA Annual General Assembly 2019 What’s stopping us?

Airlines Association of Southern Africa (AASA) Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Image: Air Austral Functions, Activities, Event Sponsors & Exhibitors

Aéroport de la Réunion Roland Garros www.reunion.aeroport.fr The primary airport on the French island of Réunion in the Indian Ocean, Aéroport de la Réunion Roland Garros (Roland Garros Airport) operates a number of international routes to destinations in Europe, Africa and the Indian Ocean. The island is one of the five overseas departments of France and is located east of Madagascar. The airport is named after the French aviator Roland Garros who was born in Saint-Denis. Roland Garros Airport is the hub of Air Austral. Air France, Air Austral, Corsair International, XL Airways and French Bee offer flights between Réunion island and the French mainland.

Airbus www.airbus.com

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Airports Company South Africa www.airports.co.za

Airports Company South Africa (ACSA) is a South African airport management company. Founded in 1993, ACSA operates nine of South Africa’s airports; São Paulo Guarulhos Airport, Brazil; and Mumbai Chhatrapati Shivaji Airport, India (a consortium with Bidvest and the Airports Authority of India).

Air Traffic and Navigation Serviceswww.atns.com

Air Traffic and Navigation Services (ATNS) provides air traffic, navigation, training and associated services within South Africa and parts of the Southern Indian and Atlantic Ocean, comprising approximately 10% of the world’s airspace. ATNS operates from nine ACSA and 12 other aerodromes.

Functions, Activities, Event Sponsors & Exhibitors

Aviation Co-ordination Services www.acs.za.com

Aviation Co-ordination Services (ACS) was jointly established in 1999 by AASA, the Board of Airline Representatives of South Africa (BARSA) and the Airports Company of South Africa (ACSA) to provide support services to international and domestic airlines operating from, into and within South Africa.

BidAir Services www.bidair.co.za

BidAir Services, a 100% held subsidiary of the Bidvest Group Limited, provides quality handling services, passenger handling, ramp handling, load control and operations, cleaning, and toilet and water services to more than 25 international and domestic airlines flying into South Africa.

Boeing www.boeing.com

The Boeing company is an American multinational corporation, headquartered in Chicago, that designs, manufactures, and sells airplanes, rotor-craft, rockets, and satellites worldwide. Boeing also provides leasing and product support services, and is one of the largest global aircraft manufacturers.

Bombardier www.bombardier.com

Bombardier is a multinational aerospace and transportation company based in Montreal, Canada. Bombardier started as a maker of snowmobiles, and is now a large manufacturer of regional airliners, business jets, and mass transportation equipment, as well as a provider of financial services.

CFM International www.cfmaeroengines.com

CFM International is the world’s leading supplier of jet engines for commercial airplanes. CFM is a joint venture between GE Aviation, a division of General Electric of the United States and Safran Aircraft Engines, a division of Safran of France.

Airlines Association of Southern Africa (AASA) 10 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Functions, Activities, Event Sponsors & Exhibitors

Embraer www.embraer.com

Embraer S.A. is a Brazilian aerospace conglomerate that produces commercial, military, executive and agricultural aircraft, and provides aeronautical services. Embraer is one of the largest aircraft manufacturers in the world and is headquartered in São José dos Campos, São Paulo, Brazil.

GE Aviation www.geaviation.com

GE Aviation, a subsidiary of General Electric, is a leading producer of large and small jet engines for commercial and military aircraft; and is a leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business, marine and general aviation.

La Réunion www.reunion.fr

La Réunion is the official website of the Regional Tourist Board of Reunion Island. Located in the Mascarene Archipelago, the island offers travellers the exoticism of a tropical island in the Indian Ocean. At the crossroads of European, African and Asian cultures, Reunion is a true melting pot.

Lufthansa Consulting www.lhconsulting.com

Lufthansa Consulting is an international aviation consultancy for airlines, airports and related industries. The company is an independent subsidiary of the Lufthansa Group and provides services and solutions to the air transportation industry worldwide.

MTU Maintenance www.mtu.de/maintenance

MTU Aero Engines engages in the development, manufacture and support of commercial and military aircraft engines in all thrust and power categories and stationary gas turbines. MTU Maintenance, the maintenance business unit, offers maintenance and repair services for a variety of engine types.

Functions, Activities, Event Sponsors & Exhibitors

Nexa www.nexa.re

Serving the economy of Reunion, Nexa Agence Régionale de Développement, d’Investissement et d’Innovation/Regional Agency for Development, Investment and Innovation, provides impetus for the economic transformation of Reunion and accompanies the entire territory in this evolution.

Region Reunion - Regional Council of Reunion Island www.regionreunion.com Guide The Regional Council of Reunion Island is a public local authority created in 1982. In addition to its primary fields of competencies (i.e. land development, training and education, and economic des Services dédiés development), it has integrated into its responsibilities other fields such as research and innovation,à l ’Evaluation et à la Certification international cooperation, environment and energy. Research and innovation are linked to international cooperation programmes within a dedicated Vice-Presidency of the Regional Council. des Matériaux de Construction Region Reunion aims to support research carried out in relation with actors, structures, companies, à La Réunion and clusters for the development of the territory and job creation. Financial support from Region Reunion includes assistance for research set-up in cooperation with other countries in the Indian ocean with financial backing from the French Government.

Pratt & Whitney www.pw.utc.com

Pratt & Whitney, a business unit of industrial conglomerate United Technologies Company, is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power units. Pratt & Whitney’s aircraft engines are used in both civil aviation (especially airlines) and military aviation.

Rolls-Royce Civil Aerospace www.rolls-royce.com/products-and-services/civil-aerospace.aspx Avril 2014

Rolls-Royce Civil Aerospace, a subsidiary of Rolls-Royce, designs, manufactures and distributes Avril 2014 Guide SECMAC – (Provisoire) Page 1 sur 90 power systems for aviation and other industries. The company is the world’s second-largest maker of aircraft engines and has major businesses in the marine propulsion and energy sectors.

Airlines Association of Southern Africa (AASA) 12 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Functions, Activities, Event Sponsors & Exhibitors

Shell Aviation www.shell.com/business-customers/aviation.html

Shell Aviation is a subsidiary of Royal Dutch Shell, the Anglo-Dutch multinational oil and gas company headquartered in the Netherlands. Shell Aviation provides high quality aviation fuel and a range of aviation lubricants and fluids for almost 2 million aircraft, refueling an aircraft every 14 seconds.

SITA www.sita.aero

SITA provides IT and telecommunication services to the air transport industry. SITA presently operates in over 200 countries and territories, and its customers include airlines, airports, airfreight, global distribution systems, governments, aerospace, ground handlers and air traffic control.

South African Civil Aviation Authority www.caa.co.za

The South African Civil Aviation Authority (SACAA) is the national aviation authority, a Schedule 3A public entity in terms of the Public Finance Management Act charged with promoting, regulating and enforcing civil aviation safety and security.

South African Weather Service www.weathersa.co.za

The South African Weather Service (SAWS) is the meteorological service under the Department of Environmental Affairs and Tourism.SAWS operates weather stations in South Africa, Gough Island, Marion Island and Antarctica in co-operation with the South African National Antarctic Programme.

Functions, Activities, Event Sponsors & Exhibitors

Wirecard AG www.wirecard.com

Wirecard (GER:WDI) is one of the world’s fastest growing digital platforms in the area of financial commerce. We provide both corporate clients and consumers with a constantly expanding ecosystem of real-time value-added services built around innovative digital payments by using an integrated B2B2C approach. This ecosystem concentrates on solutions from the areas of payment and risk, retail and transaction banking, loyalty and coupon programmes in addition to data analytics and conversion rate enhancement across all sales channels (online, mobile, ePOS). Wirecard operates regulated financial institutions in several key markets, in addition to holding issuing and acquiring licenses from all major payment and card networks. Wirecard AG is listed on the Frankfurt Stock Exchange (DAX and TecDAX, ISIN DE0007472060). Visit us on www.wirecard.com, follow us on Twitter @wirecard and on Facebook @wirecardgroup.

Airlines Association of Southern Africa (AASA) 14 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Speaker Profiles

Marie Joseph Malé Air Austral, Chairman and CEO Welcoming Address and Aviation Leadership Forum Panelist French leader, born in Cameroon, Marie Joseph Malé has served as the Chairman and CEO of Air Austral, a leading airline company of the Indian Ocean based in Reunion Island, since April 2012. With over 30 years of international experience in the air transport sector assuming key positions, Marie Joseph was, in particular, the first CEO of SkyTeam Airline. A strong supporter of air connectivity and development by the search for synergies, in May 2015 Marie Joseph introduced and led the creation of the Vanilla Alliance, a cornerstone of air cooperation in the Indian Ocean. Marie Joseph pilots the Air Austral strategic partnership agreement with Air Madagascar, announced in October 2017, to improve air connectivity, tourism opportunities and share resources in the Indian Ocean Vanillla Islands. Selected above Ethiopian Airlines, Air Austral injected capital into the Malagasy company at 49 % and accompanies it actively in its recovery. Both companies are now working together to create a new common strength in the Indian Ocean. Marie Joseph was awarded diplomas from École Polytechnique (Paris) and the École Nationale des Ponts et Chaussées. He holds a Master of Science in Transportation from the Massachusetts Institute of Technology (MIT).

Zuks Ramasia AASA, Deputy Chairperson / South African Airways, Acting CEO Welcoming Address and Aviation Leadership Forum Panelist Zuks Ramasia serves as the Deputy Chairperson of AASA. She is also Acting CEO of South African Airways (SAA). Her illustrious career in aviation spans more than 26 years in the industry. She is a member of the Executive Team at SAA, providing strategic leadership to the national carrier. She was appointed to serve as the AASA Deputy Chairperson at its 48th Annual General Assembly in October 2018. Zuks serves as a director on the Board of Aviation Coordination Services Limited (ACS). ACS’ mandate is bestowed by the association’s member airlines on whose behalf it provides common operational support services to international and domestic airlines operating from, into and within South Africa. She served on the International Air Transport Association (IATA) Operations Committee (OPC) - the committee serves as an advisory body to IATA’s Board of Governors and Director General. Zuks holds a BA (Honours) in English and Psychology (Human Resource Development) from the Rand Afrikaans University (RAU) now the University of Johannesburg; a Diploma in Airline Operations from IATA; is a graduate of the Leadership Development Programme from the University of Pretoria’s Gordon Institute of Business Science (GIBS); and a Postgraduate Diploma in Management from Henley Business School.

Chris Zweigenthal AASA, CEO Industry Address Chris Zweigenthal serves as the CEO of AASA. He qualified as a Civil Engineer at the University of Witwatersrand in 1978, obtained his Graduate Diploma in Engineering in 1985, and worked for 10 years in the construction industry. In 1988, he joined South African Airways (SAA), where he held senior positions in the Petroleum Affairs, Flight Operations, and Marketing Planning departments, and was then appointed Managing Director of SA Alliance Air based in Kampala, Uganda. Upon his return to South Africa in 2000, he headed up Global Passenger Services until he left SAA in November 2001. In February 2002, Chris joined the Airlines Association of Southern Africa (AASA) as Deputy Chief Executive and was appointed Chief Executive on 1 March 2009. Chris is active in supporting the growth and sustainability of airlines in the Southern African region, working with public and private stakeholders across the aviation industry. He is a regular participant and contributor to SADC, International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) initiatives in the region. He is a Director of Aviation Coordination Services Limited (ACS), a company responsible for several airport services managed on behalf of all airlines operating in South Africa; a Director of the Tourism Business Council of South Africa (TBCSA); and Alternate Director of the Commercial Aviation Association of Southern Africa (CAASA). In April 2019, Chris was the recipient of the 2019 Ato Girma Wake Lifetime Award in recognition of his contribution to the air transport industry. The award was presented at the AviaDev Africa 2019 summit.

James Christie Coach, Interpreter and Translator Programme Director Originally from the UK, James Christie left the media rat-race in London to discover Reunion in 2000. He set up his own business, today acting as a facilitator for companies and institutions in English-speaking contexts: conferences, coaching, and simultaneous interpreting. His specific areas of expertise include fisheries, sugar cane, regional cooperation and, of course, tourism - for him, the promotion of Reunion around the world is both a priority and a passion. James studied French and German linguistics and literature at the University of Nottingham (UK) and Innsbruck (Austria), followed by a Cambridge TESOL qualification (Teaching English to Students of Other Languages). He has taught in France (Paris, Montpellier and Toulouse), Germany (Stuttgart and Hamburg), Switzerland, Chile (Valparaiso) and Reunion.

Airlines Association of Southern Africa (AASA) 16 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Speaker Profiles

Ronak Gopaldas Signal Risk (Pty) Ltd, Director / Fellow at the Gordon Institue of Business Science (GIBS) Keynote Address Reimagining Africa Ronak Gopaldas is a political economist, “pracademic”, writer and speaker. His work focuses on the intersection of politics, economics and business in Africa. He is a currently a Director at Signal Risk and a Fellow at the Centre for African Management and Markets at the Gordon Institute of Business Science (GIBS). He was previously the Head of Country Risk at Rand Merchant Bank. A prominent voice in print, radio and television in both the local and international media, Ronak has made frequent appearances on the likes of CNN, BBC, Al Jazeera and CNBC Africa, and publishes regular opinion and analysis pieces. He has spoken at several the world’s top universities and at leading Africa-focused policy and business conferences as a moderator, panelist and keynote speaker. Earlier this year, he was selected as part of a cohort of emerging African leaders for the prestigious Tutu Leadership Fellowship. Ronak is also an alumnus of the Asian Forum on Global Governance as well as the young African Leadership Initiative. In 2016, he delivered a powerful TEDx talk entitled Embracing Africa: Beyond the Binaries.

Paul Steele IATA, Senior VP, Member and External Relations One-on-One Interview with Victoria Moores Interviewee Key Insights into the Industry: What’s stopping us? Paul Steele serves as the Senior Vice President of Member and External Relations of IATA. He is responsible for guiding and implementing IATA’s strategic advocacy and stakeholder relationship activities worldwide. Paul served as the Executive Director of the Air Transport Action Group (ATAG), a cross-industry body that promotes sustainable aviation, from 2008 to 2014. He currently serves as a member of the ATAG Board of Directors. Prior to joining IATA in December 2007, he was the CEO of World Wildlife Fund (WWF) International. Before WWF, he had over 20 years’ senior management experience with major international companies. His roles included Chief Executive of The Virgin Trading Company; Senior Vice President Sales, Marketing and Information Technology of the Hilton Hotel Group, covering 150 hotels in 50 countries and overseeing a sales and marketing team of 1,000 people; and various senior roles at Pepsi Cola International, lastly serving as Group Vice President in charge of Northern Europe. Paul holds a Bachelor degree in Business Administration with French; and a Diploma in Industrial Studies from Loughborough University; and is a former faculty member of the Prince of Wales’s Business and the Environment Programme run by Cambridge University.

Victoria Moores African Aerospace magazine, Air Transport Editor and ATW, European Editor/Bureau Chief One-on-One Interview with Paul Steele Interviewer Key Insights into the Industry: What’s stopping us? Victoria Moores serves as the Air Transport Editor for African Aerospace magazine. She is an aviation journalist, specialising in African aviation. She has written for a number of publications, including African Aerospace, Airline Business, Air Transport Intelligence (ATI), Air Transport World (ATW), Aviation Week, AWIN and Flight International. Before becoming a journalist, Victoria worked at the sharp end of aviation. She started out in airline ground operations in 1997, working for British Midland International (BMI) in both the UK and Belgium, before moving into business aviation in 2002 as Operations Analyst for Bombardier Flexjet Europe. In 2003, Victoria took up her first journalism role and joined Reed Business Information as an aviation journalist for its Flightglobal titles, and was promoted to Features Editor of Airline Business in the spring of 2009. She then returned to Belgium to become General Manager: Communications for the Association of European Airlines (AEA), an industry body which represents the interests of 34 major European network carriers, where she was responsible for directing the association’s media relations strategy. In June 2012, Victoria joined ATW as their London-based European Editor/Bureau Chief, coordinating a team of four reporters and leading ATW’s Europe, Middle East and African coverage; and has been Air Transport Editor for African Aerospace magazine since its launch in January 2013. Victoria holds an Air Transport MSc from Cranfield University, and a business degree from the University of Derby.

Rolland Besoa Razafimaharo Air Madagascar, CEO Panel Session Panelist Unique Challenges and Opportunities of the Indian Ocean Island Aviation, Tourism and Business Environment Rolland Besoa Razafimaharo first joined Air Madagascar in 1976 after graduating from ENAC, Toulouse as an engineer. He held such various positions as AirOps Officer, CFO, Technical Director, and ultimately CEO (1996-2000). He was appointed as Ambassador of Madagascar to Canada (2000-2002), and then joined the UN Peace Keeping Mission in Ivory Coast (2005-2016), becoming the Chief Aviation Officer of the Mission.

In 2017, Rolland Besoa was selected again to lead the airline and implement the Business Plan set up through a strategic partnership with Air Austral.

Rolland Besoa holds an MBA from Pace University, New York (NYC, 1984).

Airlines Association of Southern Africa (AASA) 18 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Speaker Profiles

Gaston Bigey Nexa, CEO Panel Session Panelist Unique Challenges and Opportunities of the Indian Ocean Island Aviation, Tourism and Business Environment Gaston Bigey serves as the CEO at Nexa. Born in La Réunion, Gaston has dedicated his life to the economic development and transformation of the island. Following a Master in Economics in 1992, he began his professional career as a teacher, with the will to stimulate the capacities and self-confidence of his students. Gaston then entered the medical sector, and the clinics group: Clinifutur. During 15 years, and 9 years as General Secretary, he contributed to the growth and diversification of the regional leader, which now operates worldwide in a variety of businesses. Convinced that La Réunion holds the required assets to become a major economic pole in the Indian Ocean, Gaston now mobilises his expertise to lead Nexa, the Regional Agency for Development and Innovation. Nexa supports regional authorities in the design and implementation of economic development policies, supports the internationalisation of the economy, and supports businesses and investors in their development.

Jean-Marc Grazzini Air Austral, Director: Commercial and Marketing Panel Session Panelist Unique Challenges and Opportunities of the Indian Ocean Island Aviation, Tourism and Business Environment Jean-Marc Grazzini serves as the Director of Commercial and Marketing at Air Austral. Jean-Marc began his career almost forty years ago, abroad. From Ireland, to Italy via the Gambia and the United States, this air professional, graduate of the ESC Rouen, has worked for United Airlines, successively holding the positions of Marketing Director in France; Managing Director of United Belgium; Managing Director of United Italy; Managing Director of United Airlines France; and Senior Account Manager in New York City, responsible for marketing United Airlines services to major account companies in New York, New Jersey and Connecticut.

Aaron Munetsi African Airlines Association (AFRAA), Director Commercial Situation Report Single African Air Transport Market (SAATM) Implementation Status Aaron Munetsi joined AFRAA in May, 2019 bringing a wealth of knowledge and experience of aviation in Africa where he is the Regional General Manager: Africa & Middle East, for South African Airways (SAA). He has been with SAA for over 20 years and has spent this time in the Africa and Middle East region in various positions. His aviation career spans almost 40 years, and he is passionate about the development and growth of African aviation. Aaron rose through the ranks at SAA in various roles in South Africa, UAE and later in Nigeria where he served as SAA Country Manager for four years. During that time, Aaron’s passion for developing the SAA brand was clear when he motivated for the establishment of the Dakar route. He also motivated and obtained buy-in for the first commercial agreement between African airlines, which enabled SAA and Nigeria Airways to cooperate on the Lagos to New York route, which proved to be a successful venture. He has taken senior positions, such as Executive Manager for East and West Africa, where he coordinated the expansion of SAA in countries such as Ethiopia, Uganda, Tanzania and Kenya. He took up the challenge of Regional Manager for North, West and Central Africa where he managed the services to Gabon and Cameroon. He led the negotiation with various governments for the introduction of intra-African operations: Libreville to Douala, Libreville to Cotonou, and the Accra to Abidjan route. Aaron and his team have been the force behind the establishment of several new SAA routes in Africa and they are proud to have ensured the success of the SAA relationship with Africa World Airlines in Ghana. An avid reader, Aaron enjoys Coaching and Mentoring young Aviators and is keen to ensure that the African aviation sector continues to develop the youth into the leaders of the industry.

Matthys Serfontein SITA, President: Air Travel Solutions Situation Report The Fourth Industrial Revolution, Big Data and New Technologies: Impacts on Aviation Matthys (Thys) Serfontein was appointed President of Air Travel Solutions at SITA in May 2018, and is based in Atlanta, Georgia. Matthys joined SITA in 2017 as Regional Vice President for Airport Solutions in Africa. Subsequently, he was Vice President, Portfolio and Solutions Management, with oversight for SITA solutions at airports globally, a position he held since 2012. Matthys has enjoyed various senior management positions for the Airports Company South Africa (ACSA) and the South African companies, e.Airports Ltd and OSI Airport Systems as Managing Director. Matthys holds a Bachelor degree in Accounting, a Post Graduate degree in Management Accounting as well as an Airport Management diploma from the International Aviation Management Training Institute in Canada.

Airlines Association of Southern Africa (AASA) 20 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Speaker Profiles

Vivendra Lochan AASA, COO Situation Report Skills Development: Future Priorities Vivendra (Vees) Lochan serves as the Chief Operating Officer at AASA. He has gained extensive knowledge and experience in the aviation industry over the past 35 years. Vees spent a considerable amount of time at South African Airways (SAA) where he held positions in Sales and Marketing, Africa Route Management Division; and headed SAA offices in the Middle East and Gulf, as well as the Indian Sub-continent. In August 2010, Vees joined AASA as Chief Operating Officer. AASA is the SADC airline representative Association dealing with strategic, aeropolitical, regulatory, policy, financial and operational issues affecting its members. He represents AASA and its membership on regulatory committees and industry forums. Vees, is an Alternate Director and Chairperson of the Audit Committee of Aviation Coordination Services (Pty) Ltd, a company responsible for several airport services managed on behalf of all airlines operating in South Africa. Ms. Dipuo Peters, then South African Minister of Transport, appointed Vees in January 2015 to serve as a member of the Transport Sector Broad-Based Black Economic Empowerment (B-BBEE) Charter Council representing the Domestic Aviation sub-sector. Vees represents AASA on a number of government committees and is a member of the South African Civil Aviation Authority (SACAA) Regulations Committee (CARCom) that advises the Minister of Transport. He also serves as Treasurer and Director of the Wonders of Aviation NPC, a non-profit initiative established to promote aviation awareness and careers to the previously disadvantaged youth of South Africa. Vees holds a BCom in Business Economics and Economics from the University of Durban-Westville, and an MBA from the same University.

Blacky Komani Tourvest Holdings, Deputy Group CEO Aviation Leadership Forum Moderator Leadership Perspectives on how we Overcome the Constraints and Move Forward Blacky Komani serves as the Deputy Group CEO of Tourvest Holdings. His career with Tourvest dates back to 2006, when he served as a Non-Executive Director of the Board, and later joined its financial services division: the American Express Foreign Exchange, where he worked as their Sales and Marketing Director. He assumed various roles within the Group and is a long-standing member of the Board and Executive Committees. Blacky holds a BAdmin (Hons) degree from the University of Fort Hare, and a Master of Tourism Administration (MTA) from George Washington University. He has gained over 30 years’ experience in the tourism industry, including a career with South African Tourism as a General Manager for the Americas from 1996. American-based tour company, Karell’s African Dream Vacations, appointed him as their Sales and Marketing Director in 2002, during which he served South African Airways Holidays in the USA as their GSA. He was later appointed as Managing Director of Karell in 2004. After being part of a consortium that gained a stake in 1time holdings, he took over as Group Chief Executive Officer from 2011 to 2013. He is the current Chairman of the Tourism Business Council of South Africa (TBCSA) Board.

Rui Carreira TAAG Angola Airlines, CEO Aviation Leadership Forum Panelist Leadership Perspectives on how we Overcome the Constraints and Move Forward Rui Carreira serves as the CEO of TAAG Angloa Airlines. Rui holds a Law degree, a Postgraduate degree in Business Management and a Master’s in Business Finance. Rui started his career as a military pilot, continued as a commercial pilot and after obtaining his management qualifications, was involved in various executive positions and directorships at TAAG. Rui speaks 5 languages: Portuguese, French, English, Russian and Spanish.

Airlines Association of Southern Africa (AASA) 22 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net Speaker Profiles

Wrenelle Stander AASA Executive Committee / Comair Limited, Joint CEO Aviation Leadership Forum Panelist Leadership Perspectives on how we Overcome the Constraints and Move Forward Wrenelle Stander serves as an AASA Executive Committee member. She has over 25-years of work experience in the aviation and energy industries, of which over 15 years have been at executive leadership level. In November 2018, she joined Comair Limited as the Executive Director: Airline Business Unit, running the airline assets: British Airways, as part of a licence agreement, and kulula.com, South Africa’s first low-fare airline. Effective 31 July 2019, Wrenelle assumed the role of Joint CEO at Comair. Before joining Comair, she held several positions within the Sasol Limited Group including: Senior Vice President: Corporate Affairs, and Managing Director: Sasol Gas. Wrenelle has also held a range of executive leadership positions in the civil aviation industry, including:

o Managing Director: Air Traffic and Navigation Services Company; o Deputy Chief Executive Officer: South African Civil Aviation Authority; and o Chief Director: Aviation and Maritime Regulation. Wrenelle has extensive Board experience and serves as an Executive Director on the Comair Limited Board (JSE: COM); as a non-Executive Director for the Sishen Iron Ore Company Pty Limited; as well as Christel House, a Cape Town-based NGO working with impoverished children. Wrenelle holds an MBA from Oxford Brookes University in the United Kingdom, as well as a BA (Hons) degree from the University of Cape Town.

Elmar Conradie Safair Operations (Pty) Ltd, CEO Aviation Leadership Forum Panelist Leadership Perspectives on how we Overcome the Constraints and Move Forward Elmar Conradie serves as the CEO of Safair Operations. He has been with the company since 2005, when he started as the Chief Financial Officer (CFO), before taking over the reins as CEO in 2015. Before joining Safair, Elmar’s experience includes serving as Group CFO at Aergo Capital Limited; as the Aviation Division Group CFO at Imperial Group; and as an analyst at Macquarie. Elmar graduated with a B.Compt Honours (Cum Laude) from the University of the Free State (UFS). He is a Certified Information Systems Audtor (ISACA); and a chartered accountant registered with the South African Institute of Chartered Accountants (SAICA).

Airlines Association of Southern Africa (AASA) 24 Office: +27 (0)11 609 0050 l Fax: 086 511 2332 l Email: [email protected] l Website: www.aasa.za.net AASA Members

Airline Members Associate Members Air Austral Air Cargo Operators Committee (ACOC) Air Botswana Air BP Air Mauritius Air Traffic and Navigation Services (ATNS) Air Namibia Airbus Air Zimbabwe Airports Company South Africa (ACSA) Airlink Amadeus CemAir Association of South African Travel Agents (ASATA) Comair Limited BidAir Services Eswatini Airlink Blake Emergency Services Federal Airlines Boeing Fly Blue Crane Bombardier Aerospace Kulula Cape Town Air Access LAM Mozambique Airlines CFM International Mango Airlines De Havilland Aircraft of Canada Limited Mozambique Express Embraer Proflight Zambia Engen SA Express FlightSafety International Safair Fujitsu South African Airways GE Aviation TAAG Angola Airlines Ground Handling Assistance, S.A. (GHASSIST) Hahn Air Huawei Investec Specialist Bank Kruger Mpumalanga International Airport Lanseria International Airport Lufthansa Technik Nacelle Nordic Aviation Polokwane International Airport Pratt & Whitney PUMA Energy Rolls-Royce Sabre Airline Solutions Shell Aviation SITA South African Weather Service Swissport

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