November 12 2014 I No. 2326 Southern Africa’s Travel News Weekly

TRAVEL NEWS WEEKLY TNW6793SD

NEWS NEWS FEATURE Travel Counsellors Internet access Sell more... Victoria Falls New equity partner for the company Botswana properties face new rules New airport will boost tourism

INSIDE Page 2 Page 8 Page 9 Another LCC take-off planned for 2015

Dorine Reinstein which has been struggling to Holdings, which it is still which routes were being whether the original launch flights since mid-2012. in the process of purchasing, considered but added that management team, consisting ONG-AWAITED new LCC, The airline was dealt a heavy would be the JSE-listed regional operations were also of ex-1time founders, Rodney Skywise, plans to launch blow when the Department of holding company but the LCC on the cards for the end of James, Glenn Orsmond, Ldomestic flights as early Transport cancelled its ASL would operate under the name 2015. Tabassum added that Michael Kaminski, and as the beginning of next year, in April this year because the of Skywise. the airline would be a true Johan Borstlap, would stay in but under new ownership. airline failed to operate before Tabassum said Skywise low-fare carrier but she could place, remained to be seen. Pak Africa Aviation the licence expiry date. An would begin operating not disclose yet what prices to Wayne Duvenage, who also announced at the end of extension of the licence was domestic routes in the expect on the new routes. forms part of the current October it was in the process eventually obtained. beginning of 2015, deploying She said Skywise would both management team, told TNW: of purchasing the Air Service Pak Africa Aviation ceo, one B737-300 and two retain its name and its original “The original management Licence (ASL) of Skywise, Tabassum Qadir, told TNW A320s. She would not divulge management team. However, To page 2 Cathsseta put under administration

Dorine Reinstein of unofficial payments for school trips to Italy and THE Department for Higher university fees for Cathsseta Education and Training has board members’ children. appointed an administrator An unspecifiedA frica Cup of to take charge of the Culture, Nations project that Cathsseta Arts, Tourism, Hospitality, was involved in allegedly led to Sport Sector Education and the disappearance of R10m, Training Authority (Cathsseta) the report claims. administration for the next 12 A Government Gazette last months and has suspended month said the administrator’s the original Cathsseta role would be, among others, accounting authority. to review the terms and The decision comes after conditions of employment of the Department of Education the Cathsseta ceo, cfo and allegedly commissioned an other employees and establish internal audit draft report by a joint working committee with Grant Thornton. The report sector specialist for the good Get online this summer allegedly contains damning governance of Cathsseta. accusations of power abuse A further statement will African Hotels and Adventures (AHA) has unveiled its new website just in time for and nepotism against be released shortly by the summer. Not only does the new site now provide agents with far more detailed content Cathsseta ceo, Mike Tsotetsi. administrator to update – each property is featured on its own page – but it also showcases the group’s funky City Press and South African valuable stakeholders with the new brand. Visit the site to find out more about the various facilities and services on Labour News reported on the way forward. offer and to take advantage of a range of specials now featured on the site’s home Grant Thornton investigation Cathsseta authorities page. Showing off their brand new look and feel are Ruzandri Stoltz, (marketing earlier this year, saying the could not be reached for manager) and Graeme Edmond (national sales manager). Photo: Shannon Van Zyl report contained evidence comment. 

TNW6796SD NEWS Investment to take Travel Counsellors to ‘another level’

Natasha Schmidt power and potential for it,” says gm for , further overseas expansion. Mladen Lukic. “There will RAVEL Counsellors Founded in 1994 by be no significant changes in the UK has sold a David Speakman, Travel to operations; current Tstake of the global Counsellors has seen 60% management will stay in company to Equistone growth over the past five place, but fresh blood will Partners Europe, a mid- years with forecast global be introduced into the market private equity firm, sales for the financial year company.”

TNW6002SD which is expected “to take end October 31, 2014 of As part of the deal, the company to another level £424m (R7,5bn). Equistone partner, Steve and accelerate [its] growth”. The business will maintain O’Hare, will join the board Rubes® By Leigh Rubin Travel Counsellors said in a its existing management of the company as a non- statement that it envisaged team, including md, Steve executive director. “The the investment from Byrne. David will remain in additional funding will be Equistone to facilitate the his role as chairman. used to develop its support management buyout of the “This is recognition from to [Travel Counsellors] business, which will enable a superior investment agents and market-leading the company to further company that it has software, which is crucial to boost the support it offers confidence in the Travel ensure high levels of service to its global family of agents Counsellors business model, to its growing customer and bolster its global buying what we do and how we do base,” said Steve.  Wilderness sells Malawi stake WILDERNESS Safaris has work jointly with the Badgers Botswana in 1986. After sold its stake in Wilderness in implementing Children in several years running Safaris Malawi to long-time the Wilderness programmes expeditions across the partners Chris and Pam across the country. Okavango and Chobe Badger, who are now the Likewise, the Wilderness ecosystems, they expanded sole owners. Wildlife Trust remains a the Wilderness model further The new company has committed supporter of to Malawi. In the last 20 been rebranded Central rhino conservation and other years they have created African Wilderness Safaris. work being done under the a collection of lodges in Other than the shareholding, umbrella of CAWS and we Malawi’s most magnificent no other changes are wish the Badgers every areas, from the Shire River foreseen. success in their next Malawi lowlands of Liwonde National “Why you waste time inventing writing “Wilderness Safaris chapter,” says Keith Vincent, Park to the shores of Lake when what we really need is paper?!” remains a major supporter Wilderness Safaris ceo. Malawi and the Nyika and supplier of this new The Badgers joined Plateau in the north of the company and continues to Wilderness Safaris in country. 

Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003) EDITORIAL To the point TRAVEL NEWS WEEKLY Editor: Natasha Schmidt [email protected] Features Editor: Michelle Colman [email protected] www.etnw.co.za Air New Zealand and Singapore Airlines have confirmed the launch date for their alliance, with codeshare Published by Contributors: Travel & Trade Publishing (Pty) Ltd Debbie Badham Max Marx flights going on sale on both airlines’ services between New Zealand and Singapore from September 25 Printed by Juka Printing (Pty) Ltd Hilka Birns Caro Malherbe next year. The alliance will see the Star Alliance carriers operating one return service each per day on the Dorine Reinstein Phone: (011) 327-4062 Auckland-Singapore route and Singapore Airlines operating a daily return service between Christchurch Photographer: Shannon Van Zyl Fax: (011) 327-4094 and Singapore. E-mail: [email protected] Production Editor: Ann Braun Web: www.nowmedia.co.za Publisher Address: Now Media Centre, Kate Nathan [email protected] 32 Fricker Road, Illovo Boulevard, Illovo, . Group Publisher Another LCC take-off planned PO Box 55251, Northlands, David Marsh [email protected] 2116, South Africa. From page 1 brand as well as the IT of final ownership of the ADVERTISING developments. He added, Skywise brand. Sales: [email protected] team will not participate Advertising Co-ordinator: in the operation of however, that the full Wayne said the original Courtney Canham [email protected] Skywise with Pak Africa. ownership transfer from Skywise model and Pak will appoint its own the original shareholders to business plan were right for PRODUCTION Design Head: management team.” Pak Africa was only partly the South African market Dirk Voorneveld According to Wayne, the concluded, and until the but that the airline had purchase of Skywise from conditions from both parties failed to take to the skies Subscriptions Circulation [email protected] the original shareholders were met, he was unable as a result of an about-turn includes the ASL and to comment on the extent by one of the funders. 

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2 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS TNW6447SD NEWS tackles seasonality INTER tourism and international arrivals a 14,1% growth. average occupancy rate is 2014 to 2017, identified figures reveal by 6,6% for the five-month The monthly up 7,5% and the average South Africa, Namibia, Wthat Cape Town period. Accommodation room rate is up 11,5%. Angola, Nigeria, Turkey and is becoming a popular Total arrivals at Cape Performance Review and The best performing the United Arab Emirates year-round destination. Town International Airport Forecast Reports issued accommodation types over as key tactical markets Although visitor numbers for April 2014 increased by by Horwath HTL showed the winter season in terms to address the issue of were somewhat down for 8,5%. The airport reported that the highest occupancy of occupancy figures were seasonality. May, the overall average is its highest number of level achieved was in backpackers and self- The top-five tourist growing. visitors for April at April at 67,9%. In terms catering establishments. attractions in Cape According to data from 366 205, while August of Revenue Per Available Over the five-month Town – Cape Point, the Cape Town Tourism’s saw 334 274 visitors. May Room (RevPar) May was the period, domestic visitors Kirstenbosch National monthly survey, the city 2014 was the only month only month with a marginal made up 49% of the Botanical Garden, has continued to attract in which total arrivals decrease in occupancy accommodation sector’s Robben Island, the domestic, regional and decreased by 2,9% year-on- figures, with a 0,5% drop patrons on average; visitors Table Mountain Aerial international visitors during year, due to a 3,9% drop in year-on-year. The biggest from Africa, 8%, staying in Cableway and the V&A the winter season, April domestic arrivals. increase in RevPar was in formal accommodation; and Waterfront – all reported to August 2014. Year-to- In August, domestic August 2014, at 24,7%, international visitors made positive performance, date numbers reveal that arrivals reflected a year-on- According to STR Global’s up the remaining 43%. with an increase in visitor regional (Africa) visitor year growth of 2,5% and South Africa Hotel Review Cape Town Tourism, in numbers during the winter arrivals are up by 7,1%, international arrivals, Report, Cape Town’s its market selection for season. 

Travelport signs agreement with SA regional carrier TRAVELPORT has Travelport-connected network complements our business activities to Airport, CemAir operates announced a full-content agents access to CemAir’s our ambitious growth the next level.” a scheduled airline agreement with South full content, including its plans, making it a valued CemAir is the owner and service from OR Tambo to Africa’s commuter and web fares. partner and an important operator of 21 aircraft Margate, Plettenberg Bay regional carrier, CemAir, Miles van der Molen, distribution channel. We across Africa and Middle and Cape Town, as well effective immediately. ceo of CemAir, said: look forward to building a East. As a regional and as regular flights to Kathu The multi-year “Travelport’s extensive, close working relationship commuter airline based (Sishen) in the Northern agreement provides world-wide travel agency with Travelport as we take at OR Tambo International Cape. 

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4 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS TNW6795SD NEWS AirHeads Rwanda introduces visa A snapshot of the week's airline news Air France KLM revises commission fees for SA travellers AIR France KLM has revised its commission structure for the travel trade, effective December 1. The airline will reduce FROM November 1, South visa fee,” the directorate Alternatively, visas can be commission paid to the trade from 1,01% to 0,01% in South African passport holders general of Immigration and applied for prior to travel entering Rwanda will be Emigration of the Republic at the High Commission in Africa, Namibia, Swaziland, Lesotho and Botswana. required to pay for a visitor of Rwanda said in a Pretoria. The airline said in a statement on Travelinfo: “Air France KLM pass not exceeding 30 statement. Also available is the will make no adjustments to the current fare structures as a days. These nationals can common East African result of the structural commission changes. The carrier will “Nationals of South still acquire a visa on tourist visa at a cost of continue to charge a service fee on direct offline distribution Africa, USA, UK, Germany, arrival but will now have US$100 (R1 087), which channels.” and Sweden who had to pay a US$30 (R325) covers Rwanda, Uganda and been waived entry and fee. This can be paid at Kenya and is valid for up to Flydubai launches East-African flights tourist visa fees shall get the immigration desk on 90 days for foreign tourists. DUBAI-BASED flydubai has expanded in East Africa with the mentioned visas on entry at Kigali International For more information, see flights to Dar es Salaam and . Flydubai entered the payment of the prescribed Airport or at land borders. Travelinfo.  market in 2009 with flights to Djibouti and in 2011 Addis Ababa became its second East African destination. In 2014, the carrier added six new routes in Africa with flights to Trafalgar unveils 2015 CostSaver brochure Burundi, Rwanda, Uganda and three destinations in . TRAFALGAR has unveiled visit the Topkapi Palace and ending in London and Flydubai started operating its new Boeing 737-800 fleet its new CostSaver 2015 Museum, Hippodrome, the visiting the White Cliffs on its Dar es Salaam, Kilimanjaro and Zanzibar flights from brochure, featuring 37 Blue Mosque and the Grand of Dover, Amsterdam, the October 16. guided-tour itineraries that Bazaar. Rhine Valley, Heidelberg, save clients up to 30%. In Ankara, there are the Black Forest, Virgin Australia adds domestic routes Trips are from R1 180 visits to museums and Schaffhausen, Lucerne and VIRGIN Australia, an SAA codeshare partner, will introduce per day and include in Cappadocia to the Paris. three services a week between Darwin and Alice Springs, accommodation in quality underground city of Sarhatli, City Break, priced from hotels, a ‘Travel Director’ the Pasabagi and the red R8 900pps, spends a week using a B737, from the end of March. The timing coincides or guide, chauffeur-driven valley. Clients will spend in London and includes with the opening of the new Virgin Australia lounge in Darwin, coach transportation, one night each in Konya, accommodation, certain which will feature luxury seating, gourmet food and beverage breakfast daily, selected Pamukkale, Izmir and sightseeing and free off- options and views across the airport. dinners and sightseeing. Canakkale. peak travel on central “Incredible savings, quality With ‘Regional, Discovery London buses and the hotels, included meals, and City Breaks’ holidays, Underground for three days. included must-see sights travellers explore Europe Trafalgar’s early payment plus free time and a name and Britain through travel discount offers savings of For the record clients can trust are what styles of their choice. The up to R11 150 per couple travellers can expect from Spanish Experience, priced on 2015 CostSaver guided IN LAST week’s issue of TNW (November 5) the article ‘Conman Trafalgar’s 2015 CostSaver from R13 500pps, takes holidays. The early payment targets agents’ misleadingly said “the recruiter brought candidates programme,” says Theresa in Madrid, Toledo, Puerto discount will be ending to Cape Town from their home towns”. TNW would like to clarify that Szejwallo, md of Trafalgar Lapice, Seville, Granada, soon, so to qualify for by ‘recruiter’ the article is not referring to the recruitment company, South Africa. Valencia, Peniscola and the savings agents must New itineraries include Barcelona on a nine-day book and pay a R1 000 Quantex Executive Recruitment, but rather the employer. Quantex was ‘Wonders of Turkey,’ priced trip. deposit within seven in no way involved in the recruitment of agents for the Cape Town from R13 050pps. The The ‘Glimpse of Europe’, days of booking with the company. Rather, they assisted consultants who had fallen victim to 11-day trip begins and ends from R15 000, is a balance due by January 30, the scam by helping them find new and reliable employment. TNW in Istanbul, where travellers Discovery trip style, starting 2015.  apologises for any misunderstanding.

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6 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS NEWS The future is Africa – study HIS is a golden decade for travel, mobile devices by travellers was with a great opportunity for growing exponentially. Personalisation Winners Ttravel players to provide more was key and apps could be tailored personalised services. to reflect individual contexts such as That was one of the conclusions preferences during certain times of of a thought leadership study on the day or at certain locations. factors shaping the future of travel by Peter also showed how the research Oxford Economics, commissioned by indicated that travel in the Middle Amadeus. East and Africa was expected to The bright future of the travel grow at rates that dwarfed developed industry in Africa was also the countries. It was the aviation sector message local gm, Peter Long, that could be expected to grow the put to finalists and winners at the fastest, he said. technology company’s gala awards Peter added that while Amadeus evening in Sandton last week. was engaged in 48 countries in Personalisation was the future, he Africa, South Africa was still clearly said. In the Oxford Economics report the springboard for sub-Saharan the conclusion was that the use of Africa. 

Growth in overnight visitor flows by region 20%  2002-2012 15,1%  2013-2023 15% 11,9% 10% 8,5% 8,4% 6,4% The Shape Awards recognise the achievements of business partners in 5% 3,9% 3,7% the trade. For the first time, a significant number of the winners were 2,1% from other countries in Southern Africa. Among the winners were Average Annual Growth Morne du Plessis (Tourvest Travel Services) for IT Innovation and 0% Asia MEA Europe Americas Pieter du Plooy of Trip Travel (right) who won the Legend Award for his positive presence in the industry. Peter Long is centre. Source: Oxford Economics

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QUICK READ FOR busiest people Wednesday November 12 2014 n 7 NEWS

Showing support

Executives from United Airlines recently visited South Africa to acknowledge growing support from local travel agents. “Interest in the US has grown considerably over the past year or so and travel via Europe is on the increase,” says Jackie Adami, md of Development Promotions, which represents United Airlines in SA. United has US mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington DC and is taking delivery of 35 new Boeing aircraft, including the B787-9, and 32 new Embraer 175 aircraft for United Express. From left: Jackie and Jane Davidson (Development Promotions) welcome United Airlines’ Marcel Fuchs (md Europe & offline sales) and Paula Gill-Soper (regional sales manager Middle East & Africa), with Shelley Phillips (Development Promotions). BUY ONE AND GET ONE FREE Valentines discount to Botswana properties face Mombasa, Seyshelles, Zanzibar Internet access regulations

Caro Malherbe upgrading of networks, the for the larger hotels could be availability of IT staff and challenged.” OTSWANA universal Internet coverage in Some tour operators believe Agents earn 5% commission on ET. accommodation providers the facilities. the destination will lose its Bare under pressure by the BOCRA says the hospitality charm of being ‘cut-off’ from (valid till end of October 2014) Botswana Communications industry can benefit by the rest of the world. Regulatory Authority (BOCRA) meeting the needs of guests, Billy Hare of Rhino Africa to offer Internet access across whose demand for fast and Safaris said: “It’s very rare that all properties by August next reliable Internet is growing people will find it acceptable year. exponentially. that there is a lodge or hotel BOCRA’s new guidelines Founder of World Wide Worx, anywhere in the world that apply to guesthouses, Arthur Goldstuck, said: “The doesn’t have WiFi or Internet www.ethiopianairlines.com lodges, campsites, motels availability of WiFi is going to connection. Around 80% of our and hotels and prescribe be a big attraction. People clients are from America, so it minimum Internet bandwidth don’t mind switching off but is something they expect but, requirements, based on a they are terrified of being out ironically, it is the thing that facility’s grading and number of touch, especially if they are sets these properties apart of rooms. business decision makers.” and that counts in their favour.” BOCRA is consulting with However, an accommodation Chris Roche, chief marketing the Botswana Tourism provider in Botswana told officer of Wilderness Safaris, Organisation (BTO) to create TNW that, although they agrees: “We do not, as a a standard where non- already offered free WiFi, they general rule, provide Internet compliance with the guidelines didn’t comply with BOCRA’s access to guests in our will affect the hospitality guidelines. “From an industry camps. We believe that it is a ranking of a property. However, perspective, the guidelines are genuine unique selling point to implementation is at the good and for the most part be able to disconnect from the TNW7233 discretion of the BTO. The practical. They encompass modern world and reconnect guidelines prescribe the the majority of service areas. with nature, yourself and your For a FREE subscription to TNW contact minimum bandwidth, network However the commercial family.” He added that Internet Gladys on [email protected] security and monitoring viability of providing free, access was available to guests measures, maintenance and universal access in all areas who requested it. 

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8 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS SELL MORE ... Victoria Falls

The Naked Agent

HIS month our mystery shopper Falls for four days over New Year. contacted travel agents in Both couples are young, like to have STA Travel, Mimosa Mall, Bloemfontein Bloemfontein with an enquiry lots of fun and seek a great festive T A friendly agent with a lovely sense of was disappointed that for two couples to travel to Victoria season adventure. humour took my enquiry and our basic I had mentioned needs were discussed. I mentioned a key reason for Sales tip of the month the Victoria Falls Carnival and that the my visit but that it website named the Kingdom Hotel. wasn’t probed any 40% The agent replied that this was a very further. As promised, The winning agent stood out more detail than any of the other popular hotel and a good choice as it I received a quote that because she shared the customer’s agents, providing advice, showing was on the side of the Falls, day, but there was no phone call or holiday interests. She researched genuine interest and excitement. so we wouldn’t need any yellow fever selling of the holiday. No additional, the Victoria Falls Carnival to the Remember, if your service does vaccinations. She gave a quick recap optional excursions were offered, extent that she could share the nothing more than an Internet and promised a quote the same day. I generating little excitement. customer’s excitement. She got search engine, then a customer will to know the customer’s needs in not book with you. Sure Travel, Milner Road, Baysvillage, Bloemfontein While the agent was extremely polite the promised time and friendly, the consultation lasted frame, I called no longer than two minutes, with the her. Within five 25% WINNER basic transactional questions being minutes I received asked. I was excited when she asked a quote and a further 80% if there were any specifications for the one before the close of the business Chirese Cohn area or the hotel and so I mentioned day. Although it included an attachment the Victoria Falls Carnival. However, for excursions in Victoria Falls, there Flight Centre, Mimosa Mall, Bloemfontein she didn’t take the bait to discuss was no selling or bringing to life of this further and advised that she the holiday. I did not experience any I said that we were the request for further would email a quote within 24 hours. genuine excitement or interest in my looking to go to the information from the When I had not received anything in holiday plans. Victoria Falls Carnival new agent, Chirese over New Year and Cohn, who was far Take note! was surprised that the more consultative and agent didn’t hook into went over our needs The purpose of the Naked Agent in this series of ‘Sell more…’ features is to assess the this. Her questions again. She talked experience from only a sales skills perspective and not the effectiveness of the travel remained transactional at length about the agency. TNW believes that sales skills are increasingly important to travel agents and, in until I mentioned that carnival, asking what we were considering we knew about it and many cases, improvement in selling skills is the easiest way to increase the prosperity of driving, at which point sharing what she had the agency and its consultants. The Naked Agent is designed to raise awareness of the she said it would be found. We had a great opportunity and build awareness of the need. a long drive for us. I conversation about said we had planned the group’s likes and Our selling-orientated criteria: to make it a fun Chirese Cohn dislikes; she asked Engage the customer by making an excellent first impression – road trip and would if we liked adrenalin 10% share the driving. She thrills and chatted be interested, excited and enthusiastic. responded by saying she would about all the excursions. She Profile the customer, getting to know their needs in full, their likes, provide two quotes – one with offered to send through a list of dislikes and prior travels. Use consultative sales techniques, 20% and one without flights. When she activities that could be pre-booked, not transactional questions only, and provide advice about the asked if we had any hotels in mind, and encouraged us to do as destination. I mentioned that the Kingdom Hotel many things as possible during Hook the customer, preventing their further shopping around, by 10% was featured on the Carnival’s our visit. She then quoted by sounding like an expert. website. She encouraged us to phone and did a great job. I Match the enquiry to the quote, providing two or three options, 10% use this hotel and explained about advised her that the other couple ideally within the same day of enquiry. visas and yellow fever if we were were also making enquiries with Sell the holiday ideas and bring them to life. Don’t just attach a 20% travelling into . A quote Johannesburg-based agents. She quote. was promised the same day. When said this was not a problem but it didn’t arrive, I contacted the that she would love to do the 5% Close the sale when you spot buying signals. Convert the sale by creating a sense of urgency and asking for the agent again and she said she had booking for me. I was completely 15% handed my request to a colleague hooked into her service. What booking. as she had gone home sick. started as transaction from one Persist if customers provide a reason why they can’t book – 10% Further, Flight Centre was having agent was saved by another. attempt to overcome objections. problems with gmail accounts, Without a doubt I would book with 100% TOTAL which was why I hadn’t received this agent. Agents are scored up to the maximum of the weighted percentages above.

QUICK READ FOR busiest people Wednesday November 12 2014 n 9 SELL MORE VICTORIA FALLS Tips for travellers Two sides to selling the Falls A SURVEY on selling Victoria Falls destination’ ranked in the top five Keep it short, do it in style. Be brave and try out all the to South Africans conducted by attributes. 1 activities. Combine it with a luxury river boat on the Zambezi or eTNW among retail travel agents and Seventy per cent of respondents a few nights in Chobe. Full board is a bonus as food and drink are wholesale tour operators, revealed ranked Zimbabwe as having the expensive. differences in selling features of the best view of the Falls and 54% rated Michelle De Gasperi, Travel Counsellors, destination from both the Zambian it as being good value for money. and Zimbabwean side, as well as Zambia’s strength was indicated a wide opportunity to sell more by in the holidaymakers’ experience When you visit Victoria Falls during a full moon, the light combining it with other destinations. of luxury, with 62% listing it as an of the moon through the spray from the Falls produces a The survey was completed by 360 attribute. In addition, the opportunity 2 travel agents and tour operators in for game experiences in Zambia was lunar rainbow, also called a moonbow. Southern Africa. ranked higher than in Zimbabwe. Cecilia Roux, Rustenburg Travel, Rustenburg We asked respondents to choose ‘Night life’ and ‘food (restaurants the top five attributes of the Falls nearby)’ were the lowest ranked To avoid disappointment and to ensure availability, book from both the Zimbabwean and attributes in both places. ‘Security’ 3 excursions in advance, especially the elephant-back safari. Zambian sides. In both cases, appeared in the lowest ratings for The sundowner cruise on the Zambezi is a must. If staying on the ‘range of activities’, ‘range of Zimbabwe, while ‘shopping’ emerged Zimbabwe side, high tea at the Victoria Falls Hotel is a memorable accommodation’ and ‘adventure as a small drawcard for Zambia. experience. Pack a raincoat and comfortable walking shoes. In Zambia credit cards are not always widely accepted and high commissions are charged, thus it is advisable to travel with US Top attributes - Zimbabwean side dollars in cash. In Zimbabwe, cash is king so make sure you can cover your costs during your visit as withdrawing cash from an ATM 100% or bank is not something you can rely on. Traveller’s cheques and 90% credit/debit cards are not widely accepted and often incur hefty fees. 80% Bring small denomination notes – small change is rarely available in 70% 80% Zimbabwe. 60% 70% Anne Wille, Flight Specials, Welkom 59% 50% 54% 52% Definitely make effort to see the Falls from both sides or 40% 4 take a microlight flight over the Falls. 30% Karen Hoard, Sure Giltedge Travel, Bishops College 20% 10% 0% Try the new red hop-on, hop-off bus. It is quite an experience Adventure Best view Range of Good value Range of 5 with an amazing guide. destination of the Falls activities accommodation Reena Lalloo, Fast Link Travel, Johannesburg

Top attributes - Zambian side Take old clothes and shoes to trade for curios. Often 6 traders would rather take amenities and clothing over 100% money, as some items are either very expensive to buy in 90% Victoria Falls, or hard to get. Lunch at the Victoria Falls Hotel 80% is always an awesome experience. The gorge swing on the 70% Zimbabwean side is definitely better than the one on the Zambian side. A good open-jaw routing is to fly into Kasane and 60% 62% out of Vic Falls (or vice versa) and combine these two awesome 50% 58% destinations. Sunset cruises on the Chobe River, which teems 52% 40% 47% 42% with wildlife, is an unforgettable experience. Also, if flights into 30% Vic Falls are full, look at flying into Kasane and transferring to Vic Falls. 20% Gareth Tiedt, Tourvest Travel Services, Rivonia 10% 0% Luxury Adventure Range of Opportunities Range of Be prepared for border control formalities – ensure that you destination activities for game accommodation 7 have the correct inoculations. Check that your passport is in fact experiences yours once you have completed immigration. nearby Anonymous Photos: Sun International The research indicates that very clients did. This raises the question The Falls offers a great experience from both sides. few clients cross over to see the of how many clients are actually 8 Zambia offers the rainforest type of walk down to the Falls Falls from the other side (not the aware that they can. Cost may be a and down to the boiling pot with the walk over the bridge. The side they are staying on). Only 18% determining factor, however there is Zimbabwean side offers a wide open view. Both are not to be of respondents said that more only a charge on the Zimbabwean missed. Personal tips include remembering a plastic bag for than 50% of their clients took this side. There is no additional charge your camera, especially in full flood months and a peaked cap opportunity, and 18% of respondents to see the Falls from the Zambian to keep the ‘rain’ off your glasses. were unsure how many of their side. Doris Glasspool, Bedrock Africa Birding, Lusaka

Percentage of clients who cross to see the Falls from the other side Know the difference between the official and unofficial exchange 9 rates. Sharleen Ramcharan, Uniglobe Travel Pursuit, Greenstone Hill 18%  5% 0 - 25% 40%  26% - 50% 13% Malaria precautions – consult your doctor, pharmacist or  51% - 75% 10 travel clinic. Make sure you have adequate travel insurance. 24%  76% - 100% Don’t drink the water – buy bottled water.  Unsure Sonia Van Niekerk, Travel to Live (in association with eTravel),

10 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS TNW6361SD SELL MORE VICTORIA FALLS

Two sides to selling the Falls cont.

Visitors who combine a trip to the Falls with Chobe and Hwange

100% 85%  Visit to Chobe Chobe National Park. Photo: Ian Johnson, Abercrombie & Kent 80%  Visit to Hwange The findings also show that it is very 50% of their clients added it on to a 60% 48% rare for clients to combine their trip Falls trip. However, the results support to Victoria Falls with a visit to Chobe the idea that the majority of clients 40% 33% or Hwange. Only 2% of respondents visit the Falls only. This would imply 20% 13% 15% said more than 50% visited Hwange that there is large scope for agents to 4% in combination with the Falls. Chobe market combination trips in the area. It % of respondents 1% 1% 0% emerged as the more popular choice is possible that the majority of clients 0 - 25% 26% - 50% 51% - 75% 76% - 100% for a combination holiday, with 19% aren’t aware or do not think about % of visitors of respondents indicating that over opportunities beyond seeing the Falls. Reference Guide Tour operators Sun International Dreams: comprehensive understanding of the yyAll Dreams consultants have visited destination and its offerings. the properties in Livingstone and can yyVictoria Falls is an ‘adventure give a first-hand account and advice. capital’. As such, Holiday Tours has yyAll guests staying at the Royal a wide offering of activities to suit all Livingstone or Zambezi Sun have tastes. free, unlimited access to the Victoria Falls. Thompsons Holidays: yyDreams pays commission to agents yyThompsons Holidays has a satellite Cresta Sprayview Pool by night. Photo: Cresta Hotels for activities they have pre-booked office in Victoria Falls. and pre-paid for their clients. yyIn case of emergencies, the 24/7 traveller’s care line offers clients Accommodation Holiday Tours: peace of mind while travelling. African Sun Cresta Hotels and Resorts yy Offers live availability at selected yyAs a leading SA provider of yyOwns three properties in Victoria yyCresta Sprayview – Victoria Falls is properties with special SADC rates. quality holidays at competitive Falls – The Victoria Falls Hotel, 1,4km from the Victoria Falls Rain The system lets agents quote, prices, Thompsons Holidays has Elephant Hills Resort and The Forest entrance and 20 minutes confirm and pay for a booking online knowledgeable and professional Kingdom at Victoria Falls. from the airport. without keeping clients waiting. travel specialists to assist with yyThe Victoria Falls Hotel, popularly yySet on three hectares, it has 60 yyHoliday Tours staff have a bookings. known as ‘the grand old lady’, is standard rooms, three suites and a member of exclusive Leading two family rooms. Alfresco dining Hotels of the World and is one and the large swimming pool make of three 1S0-accredited hotels in the hotel a relaxing retreat for Airlines: Zimbabwe. families. SAA: to JNB and last in from JNB on yyA combination holiday with Hwange yyAmenities such as satellite TV, yy SAA offers seamless connections Sundays, Wednesdays and Fridays. National Park is a possibility, with room service, conference facilities, with its international, regional and yyGenerous baggage allowances of Hwange Safari Lodge an hour’s a business centre and WiFi in domestic networks. SAA is the 40kg in economy class and 50kg in drive from the Falls. public areas are available. only airline operating to Victoria business class. Falls that allows passengers to yyOffices at and check their baggage though to all in town. SAA connections, the Star Alliance yy24-hour contact line. Be part of the fun at the network and interline carriers. Flyafrica: Vic Falls Carnival : yy Flyafrica.com is the only low-fare yyDaily flights to Victoria Falls from airline operating to Victoria Falls, THOMPSONS Holidays, the only star The Kingdom or Elephant Hills Harare; three flights a week operating four weekly flights tour operator in Johannesburg at Victoria Falls with breakfast linking Harare-Kariba-Victoria between Johannesburg and Victoria working with the organisers of daily. Falls return; flies JNB-VFA direct Falls. Victoria Falls Carnival, is offering a Also included is a two-day pass on Sundays, Wednesdays and yyOffers the lowest fares in the special package for travellers. to the Jameson Vic Falls Carnival, Fridays; flies Bulawayo-Victoria Falls market – from R399 (one way). Priced from R38 103, the including after parties on December every Saturday and Victoria Falls- There are no fuel surcharges. package includes return flights to 30 and New Year’s Festival on Bulawayo (Saturdays and Sundays). Airport charges of around US$50 Livingstone from Johannesburg on December 31. yyOperates the first flight from VFA (R550) are not included in the fare. ; return airport-hotel The offer is valid for travel from transfers; four nights at the three- December 28 to January 1.

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12 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS SELL MORE VICTORIA FALLS New restaurant at Vic Falls jump site New airport will boost tourism WILD Horizons is to open a location, enabling jumpers Chana Boucher Zahedah predicts that the new restaurant at Victoria and their travel companions destination will continue Falls in Zimbabwe. The to enjoy modern, TRAVEL to Victoria Falls is to get busier as it caters Bistro On The Edge is Mediterranean cuisine and on an upswing, say local tour for any budget, taste and located at the current Wild drinks while watching the operators and suppliers, and adrenaline level. She adds Horizons ‘Lookout’ jump activities. the investment in developing that people living in the site, on the edge of the Groups, individuals and the country’s tourism offering area are optimistic and their Batoka Gorge, overlooking locals can make use of is going to help. friendliness and eagerness the Victoria Falls Bridge. the new restaurant and, According to Air for tourists will ensure the The restaurant is expected unlike in the past, self-drive Zimbabwe’s pr manager, growth in the long term. to open on December 31 customers will also be Shingai Dhliwayo, Victoria Angela Wood, gm – and will offer breakfast, welcome and their vehicles Falls Airport Terminal project marketing, Thompsons lunch and a cocktail menu. accommodated in the newly is expected to be complete Holidays, agrees, and says The Wild Horizons highwire built car park at the facility. by July, and will result in good numbers of visitors are activities, such as the There will be free WiFi VFA taking a central role travelling to Victoria Falls. Gorge Swing and Vic Falls and regular live acoustic Caren Parkinson in tourism in the region. “We believe that in the Canopy Tour, will continue musicians to entertain “The airport will be able to accommodate aircraft next five years Zimbabwe to operate from the same guests and jumpers. to cater for wide-bodied such as Airbus A340s, tourism and the destination aircraft and will offer 24-hour Boeing 777s and Boeing will rapidly turn a corner and operations.” 747s. The next few years become one of the positive Air Zimbabwe was recently voted She adds that Victoria will confirm Victoria Falls growth destinations in Did you know? the Best Regional Airline by Falls offers tourists a rich as the hub of regional Africa.” Association of Zimbabwe Travel Agents (AZTA). The award comes itinerary, including not tourism, with remarkable The continued growth at a time when Air Zimbabwe is in competition with British Airways just the Falls but also the tourism experiences and and development expected , , and other opportunity to get close to locations surrounding it. in the area, says Stacey players who are plying regional routes. the Big Five. The new airport will also Barnett, sales and Tlali Tlali, spokesperson create many jobs and will do marketing manager for Sun for SAA, says the new so further as arrivals grow, International Dreams, will terminal at Victoria Falls hotel occupancies increase continue to ensure that airport will be used for and the local and national Victoria Falls remains an international flights from economies benefit,” attractive and competitive December. With the says Tlali. option for MICE, corporate expansion, which was According to Zahedah and leisure travel. initiated by the Civil Aviation Bhorat, product manager at “With the opening of the Authority of Zimbabwe in Holiday Tours, Victoria Falls new Victoria Falls airport February 2013, the airport has changed over the years. next year, Zimbabwe’s will be able to handle some “From being a hot spot to increased focus on tourism 1,5m passengers a year in resembling a ghost town and our low-fare model, five years’ time. within a decade, things are we will see Victoria Falls “SAA and other airlines looking up again. Bookings becoming a hot destination,” will now be able to increase are coming in and the says Caren Parkinson, capacity to Victoria Falls destination is reverting to its marketing manager of as the airport will be able old glory,” she adds. flyafrica.com.

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QUICK READ FOR busiest people Wednesday November 12 2014 n 13 The Royal Livingstone. Photo: Sun International Visit the Falls, take a friend! Book Dreams packages! Grab a friend and take advantage of flyafrica’s special companion fares for travel agents. The airline is inviting the trade to experience its product first SUN International Dreams’ specials accommodation with breakfast daily; hand while enjoying a trip to either Vic Falls or Harare. Fares for both the for Royal Livingstone and Zambezi travel insurance; Dreams travel bag; traveller and their companion start from R330 one-way (excluding taxes) and Sun are only valid until November free and unlimited access to the will run indefinitely. Sharing the spellbinding African scenery are flyafrica’s 30, so book them before they Victoria Falls; park fees and more. Adrian Hamilton-Manns (ceo) and Nellita Scholtz (sales manager). expire. Royal Livingstone is on offer from Photo: Shannon Van Zyl. The packages include return R10 765pps, and Zambezi Sun from flights between Johannesburg and R8 320pps. Both prices exclude Livingstone; return airport transfers airport taxes of around R3 195 to the property; four nights’ per person. Discounts and gifts at Cresta Sprayview Special offer from Holiday Tours Cresta Sprayview – Victoria Falls gift-giving. Kids under 12 will have a HOLIDAY Tours is offering a special taxes; return airport-hotel cross- is offering a 15% discount on local gift surprise this December, as Victoria Falls package, valid from border transfers and three nights’ accommodation from now until will senior citizens. Members of the now until February 28. accommodation at The Kingdom or December 20. In addition, children travel industry can take advantage It includes return flights from Elephant Hills in a standard room under 12 sharing with their parents of a complimentary bottle of wine Johannesburg to Livingstone on with breakfast daily; the package is stay free, paying only for meals. (remember to advise at the time of British Airways; approximate airport from R7 259 per person sharing. December also comes with some reservation). 

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14 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Debbie Badham, at [email protected] or (011) 327 4094.

On October 29, The Holiday Factory celebrated the Pick of the week opening of its stylish and brought to you by colourful new premises at 345 Rivonia Rd, Rivonia, with a cocktail function and the glitterati of local travel were there in force and in a festive Holiday Development Manager - Tours Team Leader - mood! Pictured here Kampala, Uganda CPT: Southern Suburbs from The Holiday Factory Quantex Recruitment Group Quantex Recruitment Group Well-established, award-winning Independent & strategic thinker are (from left): Adrian company looking for 7+ years corporate needed to lead successful Sales Hollis (financial director); & leisure consulting experience. Prior & Marketing teams. Prior travel Jackie Turnbull (md); and team management & sales experience industry & team management essential. RNeg. experience essential. R25000. Open for business! Matthew Fubbs (sales Email: [email protected] director). Photo: Email: [email protected] Corporate Travel Consultants (Intermediate & Senior) - Pretoria Junior Inbound consultant - Professional Career Services Non AA - Sandton Professional Career Services Club Travel recently organised Matric, travel qualification, MS Office and Galileo efficient. Must have Corp exp. Ticketing, Costing sheets. FIT’s an educational to Turkey, with Salary: Neg based on experience. and groups. 2-3 years’ experience visits to Ephesus, Aya Sofya Email: [email protected] in tour operations. Attention to and the Blue Mosque to name detail. Afrikaans & English. a few. Taking in the ruins at the Roving Consultant – R8000-R10000ctc neg. Cape Town Email: [email protected] Acropolis of Pergamum are (from Lee Botti & Associates left) Sanet Goosen (Club Travel National TMC seeks dynamic individual to Front of House Supervisor – Zoolake); Janitha Van Der Watt work within various CBD based Durban (Travelshop); Zannette Boom in-houses. Galileo essential! Lee Botti & Associates Salary R16 000 + benefits. (Centurion Travel); Hanri Van Lill Live-in position at 4 star lodge in Email: [email protected] Illovo. Own transport & previous Travels in Turkey (Indaba Travel); and Stacey-Lee front of house reservations Stewart (Club Travel). Events/Conferencing specialist – experience. R6 000pm. North Suburbs Email: [email protected] Equity Connections cc Suit senior with extensive MICE experience. Must be able to plan and Sales Executive – , North manage conferences and events from Equity Connections cc inception to finalisation. Identify, target, secure new Email: [email protected] business. Compile and present proposals, liaise with suppliers. Account Manager Minimum six years’ senior Flight Centre Business Travel experience essential. 2 years’ experience as intermediate/ Email: [email protected] senior. Matric or relevant tertiary qualification. Galileo. Ability to work Corporate Travel Manager – independently and within a team. Cape Town Target and goal driven. Email: FCM Travel solutions [email protected] 3 years corporate or in-house consulting experience, International Call Centre Agent – Tygervalley travel experience an advantage. Club Travel Email: lauren.grobbelaar@ Growing business with phenomenal and flightcentre.co.za Coming soon... innovative potential in online travel. We deal with hundreds of customers per day. Email: [email protected] Business Development Executive A roof-wetting celebration was held by contractors for the – Rosebank Over the 149-room City Lodge Hotel Waterfall City on October 29. Human Resources Manager – Sandton Club Travel The hotel will soon be handed over to City Lodge Hotels for Wendy’s Travel Personnel Seeking a Business Development the furniture and fittings to be installed. It is expected to Above market related package offered Executive to explore, plan and Rainbow for your proven HR expertise – Degree carry out business development, open its first rooms in mid-December with the rest coming in Human Resources Management or direct marketing and sales related Travel consultant, Lee-Ann on stream early in 2015. The new hotel becomes the first Business Management essential! activities to develop and grow sales. Baines recently published her City Lodge to have been developed with a choice between Email: [email protected] Email: [email protected] first novel, Over the Rainbow. rooms with baths and showers, and rooms with showers TNW7239 If you would like to access only. City Lodge Hotel Group chairman, Bulelani Ngcuka, These adverts were selected from the vacancy a copy of the novel, please checks out a brand-new en-suite bathroom at the soon-to- section of www.travelinfo.co.za contact Lee-Ann directly at lee- be-opened City Lodge Hotel Waterfall City. For more details contact [email protected]. [email protected] Appointments Maximise your power!  Kate Selwood has been appointed legal Our quick guide to airline info Top jobs in Gauteng this week: gives you access to: officer at the City Lodge Hotel Payroll Manager • A-Z guide to eTickets North. Strong, reliable team player sought Group. by highly rated TMC! Management skills & • Commissions relevant qual a must! Sal to R35 000 ctc.  Victoria Falls • Online pre-seating & check-in Safari Club has Sales Manager requirements North. Sales hunter sought by est T/O with appointed new excellent b2b sales in the wholesale travel • Change fee collections manager, Augustine industry! Must be a deal closer! Sal to • Credit card authorisations and Maungwe. R30 000 ctc. much more... Augustine recently Senior Consultants moved back to Zimbabwe Various areas. Strong team players with Log on to www.travelinfo.co.za from Pietermaritzburg where min 5 yrs top corporate exp sought! and click on TI Plus for more he was front of house guest Strong GDS skills. Lucrative pkgs on offer. info. To subscribe to this service, relations manager at the contact Loulla Georgiades Lote Tel: Cornelia / Kim 011 452 0204 on 011 214 7317 or exclusive seven-star Karkloof [email protected] email [email protected]. Safari Spa. TNW7240 TNW7106

QUICK READ FOR busiest people Wednesday November 12 2014 n 15 TNW NEWS Lack of manpower ruins CPT cruise call

Caro Malherbe before you even leave.” best facility in the world – it Allan Foggitt, MSC Cruises would still gridlock.” assengers arriving SA director, confirmed that “It is really unacceptable at Table Bay Harbour, there were four officials that we don’t have sufficient PCape Town, on October with computers to process manpower to deal with 2 000 28 aboard MSC Cruises’ documentation and that it passengers wanting to visit MSC Opera, were delayed for became evident after the us, spend their money in our hours because there were vessel had arrived that more country and go on tours that not enough customs officials officials would be needed. they’ve booked, and they can’t on duty when a cruise ship “They managed to find an get through the process. We docked. additional 10 [officials] to can’t afford that,” commented “As far as I know it was an assist manually but by then Alan. issue of manpower,” Western the damage was done. “Hopefully this was an Cape Minister of Economic There is no doubt that the isolated incident because of Opportunities, Alan Winde, four computers processed the lack of thought given to told TNW. “It’s not as if these passengers very quickly and the task but if more manpower ships are arriving out of the efficiently but with the volume is not assigned for future calls blue. There is a plan; we know of passengers disembarking we will definitely have a repeat when they’ve booked, when and embarking, there was of the problem, which reflects they are docking and, quite never a chance of coping.” very poorly on Cape Town and frankly, we need to actually Allan said that last season also on the shipping company Virgin welcomes Carla know how many people want calls had been handled involved,” said Allan. to come ashore beforehand.” satisfactorily by 10 to 14 The Western Cape Virgin Atlantic has announced that Carla da Silva will The ship was travelling from officials. “The problem Department of Economic be joining the airline as country manager, South Africa Southampton to Cape Town is largely related to the Opportunities has called for a from January 2015. Carla has a wealth of experience, and carried international and manpower assigned to meeting with the Waterfront, most recently as regional manager Southern Africa and SA passengers. the task. There are 2 100 Cape Town Tourism, the ports Latin America for Air Mauritius. She was previously Alan said many cruise passengers arriving and authorities and with Home head of global sales and distribution at SAA. lines took care of Home 2 100 passengers departing Affairs to discuss the issue. Affairs documentation on in a period of maximum eight TNW had contacted the board before arriving at a hours so taking into account Department of Home Affairs destination. “If you know the requirements for customs for comment on numerous you’re going to be going on and immigration clearance, occasions since Wednesday shore at some port, even the sufficient manpower must morning but had not received day before, you’ve put your be assigned to the task or a response by the time of name down, you do it on board it won’t matter if we had the publication.  brought to you by eTNW and TRAVELINFO Voyager to upgrade system, services unavailable The naked truth ON NOVEMBER 22 and points, including the service Voyager members 23 Voyager will be deploying centre, town offices, online planning to take an award KwaZulu Natal has officially approved the application for a nudist- an upgraded version of and the airports. flight during this period, friendly beach at Mpenjati, near the Blue Flag Trafalgar Beach. its loyalty management Voyager has asked that or the week thereafter, system. members finalise all are advised to have their Do you think South Africa should have more nudist-friendly As a result, during Voyager-related transactions awards and tickets issued beaches? this period, no SAA and travel arrangements by November 21. Voyager transactional and prior to the system Normal services will administrative services will enhancement period in resume on November be available at any touch order to avoid disruptions. 24. 

YES 35% Asata disappointed at AF KLM commission cut NO ASATA ceo, Otto de Vries, says biggest sales channels shown policy of this nature. 65% while it is not Asata’s mandate this level of disdain for their Otto added that Asata to get involved in commercial efforts,” said Otto. would be looking specifically agreements between travel “To add insult to injury, this at the impact of actions like eTravel is the ITC market leader in South Africa and assists senior Travel agents and airlines, Asata has announcement comes off these on its members and Consultants and Travel business owners to realise their dreams. If you have noted with disappointment the the back of a massive strike assessing future scenarios to ever dreamt of owning your own travel business or would like to cut costs decision by Air France KLM to action in which the same travel equip members to review their by doing away with your IATA license and improve your current business revise its SA trade commission agents stepped in to assist current business models and efficiencies then you should call eTravel. We run the back office for over 200 Independent Travel Companies and specialise structure from 1,01% to 0,01% thousands of affected Air prepare for changes in the in making your travel business a success by offering on December 1. France passengers, at no cost industry. the best commissions, overrides & a comprehensive “In a market where travel to the airline.” He added that, Air France KLM said the support structure. If you have a client base, 5 years agents deliver around 80% as the industry representative airline acknowledged that the travel consultant experience or already own your of all airline sales, it is body, Asata would have decision would be “a process own business but want to make more, then contact us! You’ll be amazed at how easy it is! astounding that airlines still do appreciated the courtesy of of change” and the airline not appreciate and reward this engagement with AF KLM would ensure the transition be Contact Tammy on 0861eTrave1 or [email protected] effective distribution channel. prior to the airline choosing to “managed in the most efficient In no other industry are the implement a change of way possible”.  TNW7136

16 n Wednesday November 12 2014 QUICK READ FOR DECISION-MAKERS