January 30, 2020 9.44 MONROE COUNTY

9.44.1 SYSTEM SUMMARY

Monroe County has a VIPER 4.1, 9-1-1 system consisting of 2 Primary PSAPs, one Secondary PSAP and one Backup PSAP. Each Primary PSAP is a PS/ALI system receiving calls from a specified portion of the Florida Keys. These are as follows:

9.44.1.1 SHERIFF’S DEPARTMENT-KEY VACA PRIMARY PSAP

Services the Upper Florida Keys from the Dade County line South to the Long Key Bridge, including the City of Layton and the Middle Florida Keys from the Long Key Bridge west to the Seven Mile Bridge, including the City of Key Colony, lower Florida Keys, from the Seven Mile Bridge to and including Stock Island and all of unincorporated Monroe County and is located at 2967 Overseas Hwy., Marathon, Florida, 33050. All law enforcement, EM’S and fire call are direct dispatcher.

9.44.1.2 MONROE COUNTY-KEY WEST POLICE DEPT-KEY WEST PRIMARY PSAP

Services the City of Key West. It is serviced by a Primary PSAP located at the Key West Police Department’s primary location at 1604 North Roosevelt Blvd, Key West, Fl, 33040. Direct dispatch of law enforcement, EMS, and fire emergency vehicles are accomplished at this center.

9.44.1.3 MONROE COUNTY-OCEAN REEF SECONDARY PSAP

Services the Ocean Reef Resort Community. Calls requiring EMS or fire services within the Ocean Reef Resort are transferred or relayed to the Ocean Reef Public Safety Dispatch Center.

9.44.1.4 MONROE COUNTY- SHERIFF’S DEPARTMENT-KEY VACA BACKUP PSAP

Services the Upper Florida Keys from the Dade County line South to the Long Key Bridge, including the City of Layton and the Middle Florida Keys from the Long Key Bridge west to the Seven Mile Bridge, including the City of Key Colony, lower Florida Keys, from the Seven Mile Bridge to and including Stock Island and all of unincorporated Monroe County and is located at 2798 Overseas Hwy., Marathon, Florida, 33050. All law enforcement, EM’S and fire call are direct dispatcher.

1 January 30, 2020 9.44.2 SYSTEM MANAGEMENT

The Sheriff of Monroe County is responsible for management of all 9-1-1 Primary Public Safety Answering Points (PSAP). Each of the PSAPs referred to are supervised by the respective Sheriff’s Sub-Station Commander. The Monroe County Sheriff’s Office Emergency Communications Director serving in the capacity of 911 Coordinator is responsible for the coordination and monitoring of the entire county 911 system. Emergency Communication’s personnel and PSAP management personnel comprise with representation from each PSAP are responsible for recommending policies and Standard Operating Procedures to provide uniform system management and operations.

Monroe County completed testing to implement Text-to-911 SMS Messages effective April 30, 2019. Monroe County plans to use the Viper integrated text solution to provide Text-to-911 messaging capability. The text messages will be received at all positions within the 2 Primary PSAPS. The Secondary PSAP receives Texts via transfer only.

9.44.3 INTERLOCAL AGREEMENTS

A portion of the southern tip of the Florida Peninsula is part of Monroe County. However, because of its remote location relative to public safety agencies in the keys, emergency calls in this area are routed to the Collier County Sheriff’s Department Primary PSAP in Naples. An Inter-local agreement between Monroe and Collier counties is required as listed in Table 9.44-3.

TABLE 9.44-1

MONROE COUNTY SYSTEM DEFINITION

Monroe County Sheriff’s Office –Key Vaca -Primary

Location Monroe County Sheriff’s Dept. 2967 Overseas Hwy., Marathon, FL 33050 Number of Answering Positions 5 Type of Answering Position Call Taker/Dispatcher Total Staff 23 TDD At each position Number of Logging Recorders 1 Number of Instant Playback Recorders 5 Call Answering Equipment 10 – Button Desk Set Incoming 9-1-1 Trunks 8 Transfer Lines 13

2 January 30, 2020 Monroe County Sheriff’s Office –Key Vaca -Backup

Location Monroe County Sheriff’s Dept. 2798 Overseas Hwy., Marathon, FL 33050 Number of Answering Positions 5 Type of Answering Position Call Taker/Dispatcher Total Staff 23 TDD At each position Number of Logging Recorders 1 Number of Instant Playback Recorders 5 Call Answering Equipment 10 – Button Desk Set Incoming 9-1-1 Trunks 8 Transfer Lines 13

Key West Police Department –Key West -Primary

Location Key West Police Department, 1604 N. Roosevelt Blvd., Key West, FL 33040 Number of Answering Positions 4 Type of Answering Position Call Taker/Dispatcher Total Staff 15 TDD At each position Number of Logging Recorders 1 Number of Instant Playback Recorders 4 Call Answering Equipment 10 – Button Desk Set Incoming 9-1-1 Trunks 7 Transfer Lines 7

3 January 30, 2020 Ocean Reef Public Safety Department –Ocean Reef- Secondary

Location 110 Anchor Dr., Key Largo, FL Number of Answering Positions 2 Type of Answering Position Call Taker/Dispatcher Total Staff 5 TDD At each position Number of Logging Recorders 1 Number of Instant Playback Recorders 2 Call Answering Equipment 10 – Button Desk Set Incoming 9-1-1 Trunks 2 Transfer Lines 7

4 January 30, 2020 Sheriff’s Department Key Vaca Primary PSAP

Sheriff’s Dept. Direct Dispatch Radio Key Colony Beach Police Dept. Direct Dispatch Radio Conch Key Volunteer Fire Dept. Direct Dispatch Radio . Islamorada Volunteer Fire Dept. Direct Dispatch Radio Marathon Volunteer Fire Dept. Direct Dispatch Radio Monroe County EMS. Direct Dispatch Radio Monroe County Public Safety Direct Dispatch Radio Key Largo Volunteer Fire Dept. Direct Dispatch Radio Tavernier Volunteer Fire Dept. Direct Dispatch Radio Big Pine Volunteer Fire Dept. Direct Dispatch Radio Sugarloaf Volunteer Fire Dept. Direct Dispatch Radio Big Coppitt Volunteer Fire Dept. Direct Dispatch Radio Stock Island Volunteer Fire Dept Direct Dispatch Radio Boca Chica Naval Air Station Call Relay Telephone Atlantic Key West Ambulance Call Relay Telephone Highway Patrol Call Relay Telephone Marine Patrol Call Relay Telephone Coast Guard Call Relay Telephone Division of Forestry Call Relay Telephone Civil Defense Call Relay Telephone Ocean Reef Emergency Call Relay Telephone Services Miami-Dade Police Dept. Call Relay Telephone Homestead Police Dept. Call Relay Telephone

5 January 30, 2020 Key West Police Department- Key West Primary PSAP

Sheriff’s Dept. Direct Dispatch Radio Key West EMS . Direct Dispatch Radio Key West Fire Dept. Direct Dispatch Radio Stock Island Volunteer Fire Dept. Call Relay Telephone Boca Chica Naval Air Station Call Relay Telephone Atlantic Key West Ambulance. Call Relay Telephone Highway Patrol Call Relay Telephone Marine Patrol Call Relay Telephone Coast Guard Call Relay Telephone Division of Forestry Call Relay Telephone Civil Defense Call Relay Telephone Civil Defense Call Relay Telephone Civil Defense Call Relay Telephone

TABLE 9.44-3

MONROE COUNTY INTERLOCAL AGREEMENT VEHICLE

First Party Second Party Subject Monroe County Collier County An interlocal agreement is required to define the call handling method and routing of each type of call received from Monroe County citizens at the Collier County Primary PSAP located at the Sheriff’s Department. First Party Second Party Subject Monroe County Miami -Dade An interlocal agreement is required to define the call County handling method and routing of each type of call received from Monroe County citizens at the Miami- Dade County Primary PSAP located at the Sheriff’s Department.

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