Nigel Ward Profile Population

NIGEL WARD PROFILE

POPULATION

The Estimated Residents: 72517

WARD COUNCILLORS

WARD COUNCILORS WARDS

Mr Wally Labuschagne Ward 88

Ms Tiny Mabena Ward 98

FACILITIES

FACILITIES QUANTITY

Schools 9

Police Stations 3

Medical Institutions 3

Libraries 3

Multi-Purpose 0

Parks 13

SASSA 1

Mall 1

Swimming Pools 2

Halls 3

Shopping Centers 3

1.1 Energy DEPARTMENT ACHIEVEMENTS Energy Vosterskroon Substation - To improve quality of supply - Streetlights along Nigel/Springs Road - Upgrading of cables between Munic and Standard street - Upgraded supply between Nicole Rd and Pieter Wessels

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) They filled forms for electricity, but no respond.( 2128 The department will install but not in this financial year Slovo Park Ext3) 2013/2014 and still waiting for town proclamation to be completed. Need electricity & High mast is not working. (995 Snake Four High mast were erected and all in working Park, Alra-Park) condition. Why there is a delay on issues like installation of Contractor on site for RDP houses, Alra Park Ext 3 electricity in houses? In Alrapark Dunnottar residence request Apollo lights. Appollo lights were installed and in working condition. Continuous power outages in Dunnorttar Eskom has sorted out the problem of power outages

DEPARTMENT: ENERGY DEPARTMENT CHALLENGES Energy Streetlight Maintenance as there is only 1 attendant for the whole area

1.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation - Replacement of 150mm Ac pipe with a Upvc pipe in Vorsterkroon, Nigel. Almost 300 m of pipe was replaced. 2 New above ground hydrant were also installed. - Replacement of 150mm Ac pipe with a Upvc pipe in Vorsterkroon, Nigel. Almost 300 m of pipe was replaced. 2 New above ground hydrant were also installed. - Replacement of stolen cast iron manhole lids with concrete lids.

DEPARTMENT: WATER AND SANITATION

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) No water and sanitation in Wag Plek, Alrapark An communal tap was installed for the community to use Water leaks in Alra-Park ext3 Water leaks was fixed Request water in their own yards currently they are using Property do not belong to council. one communal tap and they don’t have toilets using pit toilets.(Forkies Fountein at between Springs Rd & Dunnottar.(Farm)

DEPARTMENT CHALLENGES Water and Sanitation - Cable Theft to all water and sewer pumping stations e.g. Marievale - Theft of sewer cast iron manhole covers and sold to scrap yards. - Vandalism of the existing infrastructure e.g. Masechaba & Pieter Wessels - Termination of Contractor’s contract for the upgrading of the Visagie park water tower due to poor performance. Process is long to terminate and it will take longer to appoint a second contractor. - Blockages in the system which ends up requiring specialized equipment to clean the sewer pipes. - Burst pipes especially on Water lines. Dunnottar being the common place. This is mainly due to tree roots cracking the Asbestos Pipes - Non adherence of building regulations or encroachment of servitudes on to municipal services. Lack of enforcement of building regulations when residents extending boundry walls or making house extensions onto or within water or sewer infrastructure causing delays when responding to water leaks or sewer blockages

1.3 Human Settlement

DEPARTMENT ACHIEVEMENTS Human Settlement Projects still to be achieved in June 2014 1. Housing and Provision of Basic Services: - Construction of 1790 houses in Etwatwa, Moleleki, Magagula, Eden Park and Alra Park.

DEPARTMENT: HUMAN SETTLEMENT

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Need houses in Snake Park, Alra-Park. There is a proposal to develop Alra-Park EXT4, if everything went goes well Snake Park residents will relocate to ext4. The proposal is in the pipeline.

1.4 Roads and Stormwater

DEPARTMENT ACHIEVEMENTS Roads and Stormwater Constructed Alra Park Cemetery Road

DEPARTMENT: ROADS AND STORMWATER

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request streets to be tarred in Cemetery Rd, Alrapark Road was done Why there is a delay on issues like tarring of roads? Not budgeted yet Alrapark

DEPARTMENT CHALLENGES Roads and Stormwater No grader in place, need to be hired at all times Storm water drains blockages still a challenge\ Tunnel still need to be cleaned (still on process)

1.5 Sports, Recreation, Art and Culture

DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities - Upgrading of Nigel Town Hall - Repairing of Alra Park Swimming Pool - Fencing of Recreational Facilities

DEPARTMENT: REAL ESTATE (PARKS)

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request Grass cutting on main Rds. in Dunnorttar Resolved

1.6 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Services − New Clinic in Alra Park to be opened in February 2014

DEPARTMENT CHALLENGES Health and Social Services Quality Assurance (1) Overcrowding: - Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients. Remedy: - PHC facilities with severe space challenges have been identified for replacement or extensions on the Capital Building Programme. - During the current financial year the following new and replacement PHC facilities are being built:  Alra Park Clinic (New);

1.7 Branding and Communication

DEPARTMENT ACHIEVEMENTS Branding and Communication − Branding of Nigel CCC − Branding of Nigel Town Hall − Branding of Dunnottar Library

1.8 City Planning

DEPARTMENT ACHIEVEMENTS City Planning Establishment of four new townships in Sharon Park, Dunnottar, Nigel and Alrapark − Private residential developments for approximately 3500 dwellings Two RDP townships in Duduza and Alrapark − Council initiative to provide some 3000 units to upgrade informal settlements.

1.9 Disaster and Emergency Management Services

DEPARTMENT ACHIEVEMENTS Disaster & Emergency − 4 New Ambulances acquired by Ekurhuleni Metropolitan Municipality and Management Services operational in the relevant areas : Nigel - 1 additional, Duduza - 1 additional and Selection Park 2 – additional. − Reservists appointed are operational at fire stations increasing manpower. − 4 extra Fire Fighters appointed

DEPARTMENT CHALLENGES Disaster & Emergency 1. Insufficient water supply in the industrial areas Management Services 2. Not enough permanent staff to serve the community in terms of SANS 10090 3. Maintenance of buildings, vehicles and equipment very poor 4. Budgetary constraints 5. Community still using wrong emergency contact telephone numbers 6. Amount of female fire fighters becoming pregnant resulting in a shortage of staff which cannot be supplemented by overtime. 7. Joint operations with SAPS and Metro Police

1.10 Customer Relations Management

DEPARTMENT ACHIEVEMENTS Customer Relations Branding of CCCs Management − Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected] Brownfields - Nigel CCC Offices – Still under construction Experiential Training - 3x CRM Interns appointed until date to assist with day to day activities in the office Customer Service - 2 x Urban Marshalls appointed to assist with service delivery issues

DEPARTMENT CHALLENGES Customer Relations Departments not reporting back on queries in time Management

1.11 Environmental Resource Management

DEPARTMENT ACHIEVEMENTS Environmental Resource - Rodent Control/Awareness Campaign targeting 15000 houses. Management

DEPARTMENT: ENVIRONMENTAL RESOURCES MANAGEMENT

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Abandoned houses not attendant too in Dunnottar Notices issued on regular basis

DEPARTMENT CHALLENGES Environmental Resource Issuing of permits Management Issuing of certificates of acceptability for food premises Illegal Dumping

1.12 Finance

DEPARTMENT ACHIEVEMENTS Finance - The meter reading billed on account I current at 86% - Financial end was done with good and positive outcome - Clearance figures are issued within the two week period as prescribed - Credit control is done regularly to improve payment level

1.13 Facilities & Real Estate

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Clinics Upgraded − Nigel Clinic

New Clinics - Alra Park

1.14 ICT

DEPARTMENT: ICT

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Why call centre based in Roodepoort yet serving The call centre is based in Bedford view not Roodeport Ekurhuleni Community? Customer hold too long when and there is proposal that it might be relocated to making a call Brakpan

1.15 Economic Development

DEPARTMENT ACHIEVEMENTS Economic Development 3 x interns appointed in Nigel at CCC offices to assist with informal trading in the area

1.16 Waste Management

DEPARTMENT ACHIEVEMENTS Waste Management ROLLOUT OF THE 240L BINS IN EMM

The roll-out of 240 liter refuse bins to domestic, business and light industries in the Ekurhuleni Metropolitan Municipality area has already been concluded in the following areas: -

 Nigel – 2008/09 financial year

Over and above the fact that the 240 liter wheelie bin system proved to be a much more hygienic and acceptable way in rendering a waste removal services to the community, a recent cost of service delivery study and various desk top billing exception report exercises proved that the 240 liter wheelie bin system is a more cost effective and efficient way of service provision, and that it results in billing accuracy of between 97-99%. In the abovementioned areas it is evident that the residents are open to waste minimization initiatives as they have to pay for additional bins as per the promulgated tariff schedule.

OPERATION SHANYELA PROJECT-2013-2014 The Department employed 188 employees to work on Operation Shanyela Project as Extended Public Works Programme. Allocation were made as follows:  Nigel-10

CHALLENGES DEPARTMENT CHALLENGES Waste Management - Department doesn’t have a tipper truck for illegal dumping purposes.

Isaac Bangilizwe Acting Customer Relations Manager: Nigel 145 Hendrik Verwoerd Street, Nigel, 1491 011 999 9303 or 082 454 6847

DUDUZA WARD PROFILE

POPULATION:

210 000 Residents

WARD COUNCILORS WARDS Clr Silas Thabo Letsimo Ward 84 Clr Phindi Theresia Mbonani Ward 86 Clr Thabo Patrick Motaung Ward 87

FACILITIES

FACILITIES QUANTITY Schools 5 High Schools and 12 Primary Schools Police Stations 01 Medical Institutions 5 clinics Libraries 01 Multi-Purpose 01 Parks 02 Matthew Mpahane and Tornado Park SASSA 01 Mall 00 Swimming Pools 00 Halls 04 Duduza Resources Centre, Monty Motloung, Church Hall and Multi-Purpose Centre Shopping Centers 00

1.1 Energy

DEPARTMENT ACHIEVEMENTS Energy Installation of Solar Water Heaters - The installation of solar water heaters to Council owned housing stock and low cost housing assists to eradicate energy poverty, free capacity from the Eskom National Grid and reduce EMM requirements to release capacity, to save home expenses on purchasing electricity and to save the environment from any greenhouse gas emissions and mitigate climate change. - Duduza – Cool Breeze; Bluegum View; Masetjaba - Installation of 6 new high masts lights in Wards 84, 87, 86 and 98 - Installation of street lights along Nala Str, K161 and Sonnestraal - Installation and Commissioning of Traffic lights at corner Nala and Mandela Streets

DEPARTMENT: ENERGY ISSUES RAISED RESPONSE (FEEDBACK) No Street lights Street lights installed along Nala Street and Sonnestraal High mast lights that are forever non-functional Cable theft which results of high masts lights being non functional

DEPARTMENT: ENERGY CHALLENGES POSSIBLE INTERVENTIONS Maintenance of high mast lights Maintenance of high masts (Energy department)

1.2 WATER AND SANITATION-

DEPARTMENT ACHIEVEMENTS Water and Sanitation Water quality - Installation of three ablution facilities at Tsakane Ext 19 informal settlement. 10 chemical toilets were removed and replaced by 3 3 water borne container like toilets. Two caretakers have been employed to assist with the cleaning of the toilets

- Appointment of meter reading contractor

DEPARTMENT: WATER AND SANITATION ISSUES RAISED RESPONSE (FEEDBACK) Incorrect billing and high bills Accounts were high due to interim billing. Meter reader contractor has been appointed. Water meter leaks (Netgroup)Contractor fixing meter leaks has been appointed and attending to meter leaks and there is a back log

DEPARTMENT: WATER AND SANITATION CHALLENGES POSSIBLE INTERVENTIONS Water meter reading and incorrect billing Contractor appointed (Netgroup) Maintenance of water meters Contractor appointed (Netgroup) Water meter leaks Contractor appointed (Netgroup) High water losses due to infrastructure leaks Contractor appointed (Netgroup) Highly inundated Waste Water Treatment Works Contractor appointed (Netgroup) High incidence of sewer blockages due to misuse by Public education and awareness campaigns residents

1.4 HUMAN SETTLEMENT

DEPARTMENT ACHIEVEMENTS Human Settlement Top Structure - Relocation of residents from Informal Settlement in Zamani to John Dube Village 1203 beneficiaries

- Relocation of 55 households to Thubelisha next to MPC - Zamani and Bluegumview 410 houses were built in 2013 - 1266 houses built at John Dube Village

DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED RESPONSE (FEEDBACK) Housing and relocation of Ext 10 residents Only 50 families were relocated to Langaville Ext 10 and alternative land is sought for the excess families. Slow delivery of RDP houses in Duduza as compared Bluegum view 305 houses were built, Zamani 100 to other areas houses were built

DEPARTMENT: HUMAN SETTLEMENT CHALLENGES POSSIBLE INTERVENTIONS Reallocations of excess households and toilets Ext 10 Identification of land (Water Project Manager) Tsakane Illegal occupation of houses at Ext 3 and 19 Removal of illegal occupants (Human Settlement EMM and Housing Province)

1.5 ROADS AND STORM WATER

DEPARTMENT ACHIEVEMENTS

Roads and Storm water - Tarring of streets at Zimu X3 is under construction - Tarring of all connector routes at John Dube

DEPARTMENT: ROADS AND STORM WATER ISSUES RAISED RESPONSE (FEEDBACK) Speed humps Speed humps are constructed at areas where are requested when all criteria to construct a speed hump are met Tarring of streets in all Wards Roads are being constructed in Ward 84, Zimu X3

DEPARTMENT: ROADS AND STORM WATER CHALLENGES POSSIBLE INTERVENTIONS Thubelisha and Phumlamqhashi water logged areas Sub drainage system (Roads department) Untarred roads, all wards Tarring of roads (Roads department) Potholes repairs and Roads rehabilitation/maintenance Contractor appointed recently Road markings and signs (Tonnage restrictions) Contractor appointed and work curried Pedestrian bridges Constructed at Mmuso primary school and at Ext 16 Potholes repairs and Roads rehabilitation/maintenance Contractor appointed and work curried

1.6 SPORTS RECREATION ARTS AND CULTURE

DEPARTMENT ACHIEVEMENTS

Sports Recreation Arts & Upgrading of Sports and Recreational Facilities Culture - Upgrading Duduza Multi-Purpose Centre

- Upgrading of Duduza Church Hall

- Upgrading of Monty Motloung Hall

- Upgrading of Duduza Church Hall – flooring

- Repaired fencing and main entrance door at Gym hall

New Sport Facilities

- Construction of Duduza Multipurpose Centre Stadium

- Construction of Duduza Multi-purpose park (Matthew Mpahane park)

- Launching of Tornado Park

Heritage sites

- Fencing off Duduza Reconciliation park

DEPARTMENT: SPORT RECREATION ARTS AND CULTURE ISSUES RAISED RESPONSE (FEEDBACK) Recreation facilities, sports grounds and grading of The Department has prioritised this matter in the sport grounds (Swimming pool) current requests on the adjustment budget as well as budgets over the next three years. There should be a significant improvement on these matters in the medium term.

DEPARTMENT: SPORT RECREATION ARTS AND CULTURE CHALLENGES POSSIBLE INTERVENTIONS No soccer fields Informal grounds have been graded at Zamani Sporting facilities Duduza stadium is under construction No guardhouses and security guards at facilities Facilities have security guards (external service providers)

1.7 HEALTH AND SOCIAL SERVICES

DEPARTMENT ACHIEVEMENTS Health and Social Services Construction of Clinics - Construction and launch of EXT 10 Clinic. Early Childhood Development (ECD) - Duduza

Elderly Development Centre (EDC)

- Duduza

1.8 BRAND MANAGEMENT

DEPARTMENT ACHIEVEMENTS Brand Management and Community Imbizos and public participation Communications - Branding of Duduza Customer Care Centre - Branding of venues for Imbizos and IDP meetings

1.9 CITY PLANNING

DEPARTMENT ACHIEVEMENTS

City Planning Two RDP townships in Duduza and Alrapark

− Council initiative to provide some 3000 units to upgrade informal settlements

1.10 DEMS

DEPARTMENT ACHIEVEMENTS DEMS Duduza Disaster

- On the 02nd of October 2011 at approximately 18:26 a tornado occurred at Duduza Ext 2 (Maseshaba-Cool Breeze). Council’s Emergency Services, Disaster Management, Housing and a number of other Departments including the Gauteng Ambulance Services and private ambulance all responded to the call for assistance to save life and property. The response teams also conducted preliminary assessments of the area. In the preliminary assessments, it was established that the incident affected about 558 homes with some homes being completely destroyed. The estimated number of family members that were affected by the incident was reported to be 2790 people. - A multidisciplinary team of officials from both the City of Ekurhuleni as well as Departments within the Gauteng Provincial Administration was formed under the Chairpersonship of the Municipal Disaster Management Centre to direct and coordinate the response and recovery efforts in terms of the Disaster Management Act. Donations were received from a variety of sources and sorted and distributed with the aid of organisations like the Red Cross and other local volunteers. - Food, blankets and temporary homes were provided to those affected in the days following the disaster. The officials met each morning with a political oversight meeting in the afternoon. The political oversight committee met with residents on a regular basis to hear their concerns and report on developments of the relief being provided. - All donations were received and stored and distributed from the Duduza Multi-Purpose Centre. A disaster Relief Fund was established by the Provincial Social Development Department. Repairs to infrastructure like homes and electricity was immediately started. The following services were also provided on a daily basis, water, counselling, replacement of documentation, toilets, three meals per day to those worse affected, blankets and sponges, clothing, etc - A later more comprehensive assessment revealed that 772 homes had been affected by the tornado. This figure was again amended on 22 November 2011 to include homes, which had been originally missed. Constructions of Fire Stations

- Duduza Fire Station still under construction

1.11 HUMAN RESOURCES

DEPARTMENT ACHIEVEMENTS

Human Resources Learnerships

2001-2012 – 1409 Community members placed on Learnerships programs 1.12 CRM

DEPARTMENT ACHIEVEMENTS CRM Customer Care Centres

− Establishment of 20 Customer Care Centres − Provision of 20 Walk-in Centres − Dissemination points of government information for communities − Ward-profiling of 20 CCAs Refurbishment of existing CCCs - Customize and refurbish 4 CCC’s – Alberton, Edenvale, Duduza, Katlehong 1

Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, - Branding of 20 Caddies to provide community services such as loud hailing Call Centre - Establishment of the Call Centre - Movement of call centre from Harrison Str. JHB to DEMS

Urban Marshalls - 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns - 38 interns have been trained on Batho Pele and Customer Services Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Labour Relations - 17 CCA Managers trained on Labour Relations

Stakeholder Management - Coordinated all IDP/Budget sessions in different areas - Coordinated and managed all the Izimbizo - Established different stakeholder forums - Attend to all service delivery protests within the area

Events Management - Coordinated and managed all events of National, provincial and municipal departments in areas - Ensure that adequate risk mitigating measures are taken during the community events in the area before permission was granted Complaints Management - Over 1 000 000 complaints by CCCs in the past 6 years

1.13 FACILITIES – ( PARKS)

DEPARTMENT ACHIEVEMENTS

Facilities – Real Estate Duduza Drive thru

- New License Drive Thru next to the New CCC Customer Care Centres

- New Duduza CCC

DEPARTMENT: REAL ESTATE (PARKS) ISSUES RAISED RESPONSE (FEEDBACK) Grass cutting Grass cutting has been done at most areas of Duduza and still on-going

1.14 FINANCE

DEPARTMENT ACHIEVEMENTS

Finance - E-Siyakhokha project – has become a successful communication method between EMM and residents

1.15 TRANSPORT PLANNING AND PROVISION – ACHIEVEMENTS

DEPARTMENT ACHIEVEMENTS

Transport, Planning & Extending Services Provision - Three drive thru’s were opened in the following areas Duduza, Kwa-Thema and Katlehong.

DEPARTMENT: TRANSPORT PLANNING AND PROVISION ISSUES RAISED RESPONSE (FEEDBACK) Skills training Interns recruited on EPWP program and placed at all CCC

DEPARTMENT: TRANSPORT PLANNING AND PROVISION CHALLENGES POSSIBLE INTERVENTIONS Skills training Interns recruited on EPWP program and placed at all CCC

1.16 WASTE MANAGEMENT

DEPARTMENT ACHIEVEMENTS

Waste Management Cooperative formed and operational

- Zamani Duduza 1377 Rollout of the 240l bins in EMM

The roll-out of 240 litre refuse bins to domestic, business and light industries in the Ekurhuleni Metropolitan Municipality area has already been concluded in the following areas: - - Duduza – 2008/09 financial year - In the Duduza area the roll out of the 240 litre wheelie bin system resulted in an approximate 70% reduction of illegal dumping.

DEPARTMENT: WASTE MANAGEMENT ISSUES RAISED RESPONSE (FEEDBACK) Illegal dumping The only solution is for communities to take ownership of the areas where they reside. Litter picking Intensifying of Clean and Green Campaign

DEPARTMENT: WASTE MANAGEMENT CHALLENGES POSSIBLE INTERVENTIONS Illegal dumping The only solution is for communities to take ownership of the areas where they reside.

Litter picking Intensifying of Clean and Green Campaign The non- payment of domestic waste removal services Charging the levy amount on rates and taxes account

1.17 ECONOMIC DEVELOPMENT

DEPARTMENT: ECONOMIC DEVELOPMENT ISSUES RAISED RESPONSE (FEEDBACK) Skills training Interns recruited on EPWP program and placed at all CCC Training centres in Duduza Utilising Library and Duduza Resource Centre for trainings Accessibility of information Interns placed at all CCC to address the free flow of information Intensified cooperation and engagement with Stakeholders meeting called Service Providers Forum external stakeholders and provision of responses thereto.

1.18 EMPD

DEPARTMENT: EMPD ISSUES RAISED RESPONSE (FEEDBACK) Request for EMPD visibility The matter will be addressed by opening of Duduza precinct

DEPARTMENT: EMPD CHALLENGES POSSIBLE INTERVENTIONS Request for EMPD visibility The matter will be addressed by opening of Duduza precinct, currently EMPD has offices at New Duduza CCC

Duduza Imbizo report compiled by:

Isaac Bangilizwe (Mr) Duduza Customer Relations Manager 3001 Nala Street Duduza CCC 011 999 9303 082 454 6847

VOSLOORUS CUSTOMER CARE AREA

POPULATION

Estimated Residents: 195 000

WARD COUNCILORS

WARD COUNCILORS WARDS Clr. Sammy Mohoaladi Ward 44 Clr. Sarona Malope Ward 45 Clr. Nomalanga Nonyane Ward 46 Clr. Richard Marhaqana Ward 47 Clr. Zoleka Njombolwana Ward 64 Clr. Themba Khumalo Ward 95

FACILITIES

FACILITY TOTAL Schools 23 Police Stations 1 Medical Institutions 2 Hospitals + 5 Clinics Libraries 1 Multi-Purpose 1 Parks 30

1.1 ENERGY

DEPARTMENT ACHIEVEMENTS Energy - 100 Units of free basic electricity are provided to all Tariff A (IBT) residential customers which amounts to approximately 280 000 users with access to free basic electricity including ESKOM Supply Areas. - 3 High Mast lights were installed - Electricity -installed +/- 7000 Solar Geysers in low cost housing and R1,260 259 was spent on lighting

ENERGY DEPARTMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) There is a problem of faulty street lights and high An audit of all streetlights in the Vosloorus area will mast lights in Phase 2 since they were installed be conducted and will prioritise and action all faults. they have never worked Need for electricity in both Zama Zama and Peter No infrastructure is installed in unproclaimed areas. Mokaba No high mast light in Mapleton Ext10 Mapleton Ext 10 is in the Germiston area of supply

ENERGY DEPARTMENT DEPARTMENT CHALLENGES

Energy - Theft of underground cable and equipment - Broken and vandalised meter boxes - Illegal connections - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults. - Maintenance of street and high mast lights - Theft of electricity cables - Theft of High mast Light Covers, bolts & nuts - Vandalising of Distribution Boards/Pillar boxes

1.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation - Provision of water standpipes in informal settlement areas - Installation of four water borne sewer containers

WATER AND SANITATION DEPARTMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Poor sanitation in informal settlement and is Department is busy with quick wins by installing ablution posing a health hazard to the community. facilities WATER AND SANITATION DEPARTMENT DEPARTMENT CHALLENGES Water and Sanitation - Access to properties when either repairing/replacing/installing meters - High water losses due to infrastructure leaks - High incidence of sewer blockages due to misuse by residents - Dumping of foreign object or material in sewer manholes. Most of the blockages

occur because of stones, bricks, tyres, blankets, ash, etc, being dumped in sewer

manholes causing serious blockages in the system which ends up requiring

specialised equipment to clean the sewer pipes. - Theft of cast iron sewer manhole covers - Damaging of scour and air valves for feeding of livestock. - Damaging of water pipes by council and developers contractors - Covering of reticulation valves with paving bricks and building rubbles - Low water pressure

1.3 Human Settlement

DEPARTMENT ACHIEVEMENTS Human Settlement - The Provincial Department of Human Settlements have removed the blue gum trees at Villa Liza extension 2 and is in the process of appointing a service provider to install engineering services to the 214 stands where after houses will be constructed.

WATER AND SANITATION DEPARTMENT DEPARTMENT CHALLENGES Human Settlement - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog

1.4 Roads and Stormwater

DEPARTMENT ACHIEVEMENTS

Roads and Stormwater - The following roads and storm water were constructed and some are in the process of construction in various wards in Vosloorus: • Bierman Street in Ward 44 • Padi str. in Ward 47 • Palisa str. in Ward 47 • Phetla str. in Ward 47 • Ndola str. in Ward 64 • Ludanzi str. in Ward 64 • Angola str. in Ward 64 • Ohlanga str. in Ward 64 • Chipoka str. in Ward 64 • Bibala str. in Ward 64 • Kasunda str. in Ward 64 - Developed a stormwater master plan for Dawn Park.

ROADS AND STORMWATER AND SANITATION DEPARTMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request of roads to be tarred The following roads and storm water were constructed and some are in the process of construction in various wards in Vosloorus: Bierman Street in Ward 44 Padi str. in Ward 47 Palisa str. in Ward 47 Phetla str. in Ward 47 Ndola str. in Ward 64 Ludanzi str. in Ward 64 Angola str. in Ward 64 Ohlanga str. in Ward 64 Chipoka str. in Ward 64 Bibala str. in Ward 64 Kasunda str. in Ward 64 Request of sidewalks to be paved Sidewalks have been paved

WATER AND SANITATION DEPARTMENT DEPARTMENT CHALLENGES Roads and Stormwater The interference on the project by the communities during implementation, i.e. strikes, appointment of the CLO’s, etc. - Encroachments - Encroachments of road reserves by residents. - Illegal construction of speed humps by residents. Damaging of the newly paved roads in the residential areas. - - Ageing infrastructure (age of some of the roads and stormwater infrastructure a

concern).

- Illegal land uses in certain areas. - Theft and vandalism of infrastructure (Traffic sign and street names). - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard. - Theft of manhole covers and vandalism if signs - Pothole maintenance, Stormwater - Traffic calming measure implement a Traffic Calming measure requests - Grading of roads in informal settlement areas

1.5 Sports, Recreation, Art and Culture

DEPARTMENT ACHIEVEMENTS SRAC - Upgrading of Vosloorus Pool - Upgrading of Vosloorus Stadium - Construction of Vosloorus Ext 14 Sport Grounds - Construction of Spruitview Library

ISSUES RAISED AT PREVIOUS IMBIZO

Sports, Recreation, Art and Culture ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Require a Multipurpose Community Centre The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Completion of the Vosloorus stadium Practical completion has been achieved.

Sports, Recreation, Art and Culture DEPARTMENT CHALLENGES SRAC - Inadequate security at facilities lead to theft and vandalism - Vandalism at facilities - Maintenance backlogs. - Resource challenges( equipment etc.)

1.4 Health and Social Services

DEPARTMENT ACHIEVEMENTS

Health and Social Services - Polio and measles campaign first and second round targets reached. - Health post doing well at Vosloorus Ext 28 clinic.

- Completion of an Early Childhood Development Centre with the capacity of 120 children next to Poly Clinic known as Ebeni- Ezeri ECD Centre . - Construction of a clinic in ward 47. - Construction of a new Vosloorus Poly clinic. - J. Dumane Health Care Centre provides a 24 hour service - Dawn Park clinic provides extended service hours to Saturdays: 8h00 to 14h00 - Stand 1138 is reserved for a clinic in Vila Lisa

Health and Social Services ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) How does a 24hr clinic operate, who qualifies to be The 24 hr clinic is open to all members of the treated community for rendering of primary health care and maternal services . This clinic is run by Province Completion of the new hospital Hospital should open by end February 2014 Ext 9 clinic needs more space as there is no privacy Department has identified a site for the building of a for counsellors to have private sessions with their new clinic (level 1½ ) next to the taxi rank (erf patients 16418) Sam Sekoati ave,Extension 4 .

Health and Social Services DEPARTMENT CHALLENGES Health and Social Services - Periodic stock-out of drugs and vaccines from the Gauteng Department of Health which predisposes clients to treatment non-compliance and loss of public trust in the public health system. - Lack of adequate Vaccine Fridges at health facilities. - Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients.

- Gauteng Department of Health not filing vacant positions of Nurses in EMM Clinics - Burning of waste and especially tyres. - Lack of appointed contractors for cleaning of stands and pauper burials - Indigent applicants not staying in their own properties.

- Keeping of animals in previously disadvantaged areas is a major challenge.

These animals are causing a nuisance in residential areas.

- Maintenance of facilities. 1.5 Customer Relations Management

DEPARTMENT ACHIEVEMENT Customer Relations Customer Care Centres - Establishment of Customer Care Centres Management 20 - Provision of 20 Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of 20 CCAs - Branding of Caddy to provide community services such as loud hailing - Contractor for the upgrading of Vosloorus Rates hall has been appointed. - Establishment of National Youth Development Agency (NYDA)at Vosloorus CCC

Call Centre - Establishment of the Call Centre

Urban Marshalls - Appointment of Urban Marshalls to proactively identify service delivery breakdowns and report them to relevant departments - Area-based emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Councillor Support - Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed

Customer Service Week - Celebrating annual customer service week (October) - Promoting good customer service

Events Management - Coordinated and managed all events of National, provincial and municipal departments in areas - Ensure that adequate risk mitigating measures are taken during the community events in the area before permission was granted - Establishment of Complaints management through EMIS system

Customer Relations Management DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints. - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

1.6 Facilities and Real Estate

Facilities and Real Estate ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Grass cutting Grass are maintained in terms of a monthly maintenance plan aligned with Councils Norms and Standards. In various instances privately owned areas are mistaken to be park areas and therefore not maintained. Cleaning of open spaces All Metro public open spaces and servitudes to be cut three times per annum.Areas larger than 4 hectares in extent,will only a strip of 10 meters wide be cut abutting houses and sidewalks. Maintenance of parks There are currently 41 community parks.Grass are being cut twice a month,and litter picking done once a week.Maintenance of park furniture and play equipment are done as and when required.

Facilities and Real Estate DEPARTMENT CHALLENGES Facilities & Real Estate - The maintenance of parks, grass cutting and pruning of trees remain a challenge. - The abnormal rain fall to date created some backlogs but the department are currently performing the maintenance requirements in respect of trees and grass, with internal staff - Limited and unreliable resources e.g. the aged fleet, limited operational etc. are factors contributing to maintenance backlogs. - Illegal dumping in parks - Vandalizing of play equipment in parks

1.7 Transport Planning and Provision

DEPARTMENT ACHIEVEMENTS Transport Planning and - Phase 1 of the Integrated Transport Plan (IRPTN) in Ekurhuleni starts from Provision Tembisa to Vosloorus via Kempton Park and the OR Tambo International Airport. - Public transport will commence with construction in March this year that is, New Vosloorus next to the new Hospital - New bus routes have been introduced in the past two years such as an inter- city route from Vosloorus to Johannesburg. - This route has been well received by our commuters.

Transport Planning and Provision DEPARTMENT CHALLENGES Transport Planning and - The absence of Public Transport Infrastructure in most parts of Ekurhuleni e.g. Bus Provision Shelters and Bus Stops.

1.8 Waste Management ACHIEVEMENTS

DEPARTMENT ACHIEVEMENTS Waste - The roll-out of 240 liter refuse bins to residents will have to be phased in over a number of financial years due to the financial implications of the projects. Management Estimated Customer Care Number Roll out Number Total Estimated Cost of Centre to be of Service Financial of Bins Implementation Rolled out Points year Required

Vosloorus 80000 82000 2014/2015 R 47 150 000.00

Waste Management DEPARTMENT CHALLENGES Waste Management - Illegal Dumping - Maintain a clean and green EMM.

1.9 Ekurhuleni Metropolitan Police Department

DEPARTMENT ACHIEVEMENTS EMPD - Units Established (throughout EMM)  Equestrian  Motorcycle  By-laws

- Procurement of Vehicles (throughout EMM)  Eight hundred and fifty nine (859) vehicles including specialized vehicles have been procured since the inception of EMPD to improve police visibility and service delivery.

- Increased EMPD Forces (throughout EMM)  Two hundred (200) learners have been trained through metro police learnership programme that was implemented in 2012.  150 Peace Corps were recruited in 2013 to improve by-laws enforcement and traffic flow in Ekurhuleni. - Crime Prevention Campaigns (throughout EMM)  In addition to the traffic responsibilities of the Department, it was also successful through its crime prevention campaigns in ensuring the arrest of 1927 criminals involved in a variety of unlawful activities (including drunken driving; speeding and miscellaneous illegal activities) during 2013.

EMPD DEPARTMENT CHALLENGES EMPD - Illegal shebeens , illegal businesses and crime remain a challenge.

1.10 Economic Development

DEPARTMENT ACHIEVEMENTS (THROUGHOUT EMM)

Economic Development - 120 Unemployed youth have been placed with external companies for Experiential Learning - 20 EPWP Vukuphile Leaner Contractors are appointed for the EPWP Learnership Programme. - 85 SMME’s (including cooperatives and emerging farmers) were supported through the EMM enterprise development programme and through The DTI Enterprise Development Support programme. - 2873 New Work opportunities were created through the Municipality’s Opex and Capex Projects. - 3000 Business Tourists visited Ekurhuleni through two events held in the city, namely Productivity SA Awards & Leadership 20/20. - 51 PDI Tourism Product owners were supported through a partnership formed with GTA & FEDHASA. - Ekurhuleni Business Facilitation Network Centre was launched and is operational to assist Investors and Walk-in aspiring business persons

Economic Development DEPARTMENT CHALLENGES (THROUGHOUT EMM)

Economic Development - Need to identify potential petitions and their potential anticipation and resolution thereof.

- Intensified cooperation and engagement with external stakeholders and provision of responses thereto. - Tourism PDIs normally struggle to provide relevant documents to access

government support - Youth unemployment and limited economic infrastructure to support entrepreneurship and youth development.

1.11 City Planning

DEPARTMENT ACHIEVEMENTS (THROUGHOUT EMM)

City Planning - Land Use: - 96 major town planning applications were received whilst 61 major town planning applications were finalised. During same period 732 minor town planning applications were received and 688 finalised. - During the same period 280 properties were inspected to determine whether contraventions of the town planning scheme were taking place and 108 contravention notices were issued to property owners utilising their properties in contravention with the town planning scheme. 48 contraventions were handed over to the legal department for prosecution. - Major land use applications include township establishment applications, rezonings, divisions of farm land, consent use applications and applications for the removal of restrictive title conditions. Minor land use applications include applications for building line relaxations, - subdivision of erven, - consolidations, - site development plans and zoning certificates. - Spatial Planning: - The Ekurhuleni Metropolitan Municipality Spatial Development Framework, 2012 was compiled and approved by Council . - The City Planning Department embarked on the process of compiling a single uniform Town Planning Scheme for Ekurhuleni, instead of the current 18 different Town Planning Schemes. This process has reached the stage where public participation is taking place as from August 2013 with the view to promulgate the new Scheme early 2014. - The City Planning Department also embarked on the process of compiling the Regional Spatial Development Framework for Region A. - The City Planning Department also embarked on the process of compiling Land Use Guide Lines for the Aerotropolis . City Plannning ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Illegal land use Issuing illegal land owners notices to vacate properties

DEPARTMENT: City Planning DEPARTMENT CHALLENGES City Planning - Illegal land uses

LIDIA JOUBERT Acting Customer Relations Manager Vosloorus Customer Care Centre 19934 Barry Marais Rd ,Vosloorus, 1475 (011) 999-5742/5941

Boksburg Customer Care Area

POPULATION

Estimated Residents: 455 186

WARD COUNCILORS

WARD COUNCILORS WARDS Clr. Paulina Morake Ward 42 Clr. Benno Robinson Ward 22 Clr. Andre Du Plessis Ward 23 Clr. Johan Hendricks Ward 32 Clr. Hilary Coke Ward 33 Clr. Charles Crawford Ward 34 Clr. Bruce Reid Ward 43

FACILITIES

FACILITY TOTAL Schools 32 Police Stations 3 Social development 2 Libraries 2 Post Office 3 Parks 62 Hospitals 2 Swimming Pools 8 Community Halls 12 Churches 71 Clinics 3 Stadiums 3 Tennis Court 6 Fire Stations 2 Home Affairs 1 Labour Department 1

1.1 Energy

DEPARTMENT ACHIEVEMENTS Energy Electrification of 268 Stands in Egoli Village - Installation of 2 mini substations in Ramaphosa during the 2012/2013 financial year to ensure a stable supply of electricity to Ramaphosa - 100 Units of free basic electricity are provided to all Tariff A (IBT) residential customers which amounts to approximately 280 000 users with access to free basic electricity including ESKOM Supply Areas

Energy DEPARTMENT CHALLENGES Energy - To finalise the new master plan for the Ramaphosa Electricity Network. - Theft of underground cable and equipment - Broken and vandalised meter boxes - Power outages - Illegal connections - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults.

1.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation - Provision of water standpipes in informal settlement areas - Sweeping of the outfall sewer to clear blockages

Water and Sanitation DEPARTMENT CHALLENGES Water and Sanitation - The sewer drains in Ramaphosa require regular maintenance - Continuous blockage of the Ramaphosa outfall sewer affecting the surrounding residential area and the nearby spruit. Access to properties when either repairing/replacing/installing meters - - Consolidation of connections with Business/Large properties/informal settlements:

ease of identifying connection points for consolidating into one bulk meter.

- High water losses due to infrastructure leaks - High incidence of sewer blockages due to misuse by residents - Dumping of foreign object or material in sewer manholes. Most of the blockages occur because of stones, bricks, tyres, blankets, ash, etc, being dumped in sewer manholes causing serious blockages in the system which ends up requiring specialised equipment to clean the sewer pipes.

1.3 Human Settlement

DEPARTMENT ACHIEVEMENTS

Human Settlement - Title Deeds for Ramaphosa Extension 5 can be collected from our offices in Boksburg CCA. GDoH have appointed RPTs to finalize the outstanding transfers in the said township.

- Reiger Park x 9 started as a Development Phases 1 & 2: 443 Erven. Site handover took place on 17 July 2012. The relocation process was completed during 2013, qualifiers relocated to their permanent stands and non-qualifiers to the transit camp.

Human Settlement DEPARTMENT CHALLENGES Human Settlement - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog - The hand-over of Title Deeds is outstanding in some properties in Ramaphosa and Egoli Village - The community in Road Reserve has to be relocated - 283 RDP houses still have to be built in Ramaphosa

1.6 Roads and Stormwater

DEPARTMENT ACHIEVEMENTS Roads and Stormwater Atlas Road construction - Completed the construction of Atlas Road and Johannesburg International Airport Interchange on the R21 north, the project will ensure that access to the international airport is drastically improved creating an important corridor for the fledgling tourism industry and movement of goods and services

Upgrading of the Stormwater Management System and Flood Control on Atlas Spruit - The purpose of this project was to improve stormwater management and relieve severe flooding along the Atlas Spruit between Brentwood Park Road and Mercury Road, Atlasville, Ekurhuleni. Phase 1 of the project was completed in 2013. The project already attracts positive responses and reactions from the local community. - Developed a stormwater master plan for Reiger Park and Klippoortje Park.

Roads and Sanitation ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Roads they are not in a good state Regular maintanance to be conducted to prevent this problem. The recently appointed Contractors and the Regular maintanance to be conducted to prevent this Departmental teams will continue to service the areas problem. The recently appointed Contractors and the concerned. Budget constraints is always the biggest Departmental teams will continue to service the areas problem. Pavement Managemnet System is continually concerned. Budget constraints is always the biggest being used to address maintanance issues. problem. Pavement Managemnet System is continually our paved roads get washed away by rain, and we have being used to address maintanance issues. lots of potholes Pepsi Street is not in a good state Storm water drainage are not maintained Due to the rocky area and steep gradients, gravel road is frequently being washed away by rains. We are currently busy with other three projects in the area and will attend to the additional requests in due course. The necessary repairs were done but it also noticed that Can’t we get paving on the roads currently under this road requires rehabilitation which is currently being construction at Egoli planned. We need a sign which will inform the trucks not to come Block paving on roads is for circumstances like pan in because they drive through our small street and damage our tar. We need speed humps for the speeding handle stands, cul-de-sacs and very short roads. The cars request will be considered for future projects. Main Reef Road is Class 3 road and therefore no speed Need speed humps in the Main Reef road next to humps may constructed as per Council policy. EMPD to Jerusalem Informal Settlement bring in enforcement.

DEPARTMENT: Roads and Stormwater DEPARTMENT CHALLENGES Roads and Stormwater The interference on the project by the communities during implementation, i.e. strikes, appointment of the CLO’s, etc. - Encroachments - Encroachments of road reserves by residents. - Illegal construction of speed humps by residents. Damaging of the newly paved roads in the residential areas. - - Ageing infrastructure (age of some of the roads and stormwater

infrastructure a concern). - Illegal land uses in certain areas. - Theft and vandalism of infrastructure (Traffic sign and street names). - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard. - Theft of manhole covers and vandalism if signs - Pothole maintenance, Stormwater - Traffic calming measure implement a Traffic Calming measure requests - Grading of roads in informal settlement areas

1.7 Sports, Recreation, Art and Culture

DEPARTMENT ACHIEVEMENTS SRAC - Upgrading of Boksburg Post Office Theatre - Establishment of Toy library service in Boksburg

DEPARTMENT: Transport Planning and Provision DEPARTMENT CHALLENGES SRAC - Sports fields are needed in Ramaphosa - Facilities still have no telephones. - Inadequate security at facilities lead to theft and vandalism - Vandalism at facilities - Maintenance backlogs.

1.8 Health and Social Services

DEPARTMENT ACHIEVEMENTS Health and Social Services - New health facility is to be opened in Ramaphosa (Reiger Park Ext.5) Building is complete. Await appointment of staff and official opening date

DEPARTMENT: Health and Social Development ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Need help with RATS - Environmental Health department has been there since 12 April 2013 - 19 April 2013. - Contacted the complainant. The shacks are on Council ground (Ramaphosa Informal Settlement) and was referred to Pest Control Section. Rodent Control inspections were done at all the shacks in the area in April 2013 and notices were issued to all shacks where there was contravention of the Public Health By-laws. - Pest Control Section- A Clean and Green Awareness Road Show was held at Ramaphosa (ward 21) on the 15th of August 2013, which included talks on cleanliness and ways to control and eliminate rodents, handing out of educational pamphlets etc. Furthermore Council owned premises as well as vacant stands are monitored and baited on monthly basis by the Pest Control Officers and Environmental Health Practitioners conduct house to house inspections in informal settlements as part of the rodent strategy.

DEPARTMENT: Health and Social Services DEPARTMENT CHALLENGES Health and Social - Periodic stock-out of drugs and vaccines from the Gauteng Department of Health which predisposes clients to treatment non-compliance and loss of public trust in Services the public health system. - Lack of adequate Vaccine Fridges at health facilities. - Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients.

- Burning of waste and especially tyres. - Lack of appointed contractors for cleaning of stands and pauper burials - Indigent applicants not staying in their own properties.

1.9 Customer Relations Management

DEPARTMENT ACHIEVEMENT Customer Relations Management Customer Care Centres - Establishment of 20 Customer Care Centres - Provision of 20 Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of 20 CCAs - Branding of Boksburg CCC - Branding of Caddy to provide community services such as loud hailing - Upgrading of Rates Hall at Boksburg CCC under construction.

Call Centre - Establishment of the Call Centre

Councillor Support - Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed

Customer Service Week - Celebrating annual customer service week (October) - Promoting good customer service

Events Management - Coordinated and managed all events of National, provincial and municipal departments in areas - Ensure that adequate risk mitigating measures are taken during the community events in the area before permission was granted - Establishment of Complaints management through EMIS system

DEPARTMENT: Customer Relations Management DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints. - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

1.10 Facilities and Real Estate

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate − Upgrading of offices and ablution facility at Boksburg Solid Waste Depot. − Upgrade and Modernization of Lift system at Boksburg Civic Centre Metro Parks - Trees and grass are maintained in terms of monthly maintenance plans aligned with Council’s Norms and Standards. In various instance privately owned areas are mistaken to be park areas and are therefore not maintained.

DEPARTMENT: Facilities and Real Estate DEPARTMENT CHALLENGES Facilities & Real Estate - The maintenance of parks, grass cutting and pruning of trees remain a challenge. - The abnormal rain fall to date created some backlogs but the department are currently performing the maintenance requirements in respect of trees and grass, with internal staff - Limited and unreliable resources e.g. the aged fleet, limited operational etc. are factors contributing to maintenance backlogs.

1.11 Transport Planning and Provision

DEPARTMENT ACHIEVEMENTS Transport Planning and - The Ramaphosa PT facility is currently under construction and is due for Provision completion in April 2014.

DEPARTMENT: Transport Planning and Provision DEPARTMENT CHALLENGES Transport Planning and - The absence of Public Transport Infrastructure in most parts of Ekurhuleni e.g. Bus Provision Shelters and Bus Stops. - Limited Municipal Bus services.

1.12 Waste Management

DEPARTMENT ACHIEVEMENTS Waste Appointment of Cooperatives to render comprehensive refuse removal services in the following informal settlement areas for the period 2013-2014 Management AREA CCC SERVICE POINTS (NO OF HOUSEHOLDS AS

PER URBAN SETTLEMENT DETERMINATION.)

Chris Hani Boksburg 5037

Jerusalem Boksburg 3558

Ulana Boksburg 1492

Settlement

Angelo Hotel Boksburg 1247

Driefontein Boksburg 226

Driefontein Boksburg 75 (147 & 148) Joe Slovo Boksburg 1279

Kanana Boksburg 846

Reiger Park Boksburg 179

(School Erf)

Tokyo Sexwale Boksburg 2157

Ramaphosa Boksburg 2154

Total 18250

- The total number of 240 liter bins that were rolled out in Reiger Park since December last year amount to 2090 and the project is completed

- The Department employed 28 employees to work on Operation Shanyela Project as Extended Public Works Programme in the Boksburg area.

- 36 jobs were created in 2010/2011 for the Cleaning of the Boksburg CBD

DEPARTMENT: Waste Management ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Refuse on the ground (spillages) not collected in The matter was attended through in the form of Ramaphosa, Reiger park Ext 5. instructing the employees to pick up spillages.

DEPARTMENT: Waste management DEPARTMENT CHALLENGES Waste - The roll-out of 240 liter refuse bins to residents will have to be phased in over a number of Management financial years due to the financial implications of the projects. Estimated Customer Care Number Roll out Number Total Estimated Cost of Centre to be of Service Financial of Bins Implementation Rolled out Points year Required

Boksburg 50500 52800 2014/2015 R 31 620 000.00

- Illegal Dumping - Maintain a clean and green EMM.

1.13 Ekurhuleni Metropolitan Police Department

DEPARTMENT ACHIEVEMENTS (THROUGHOUT EMM) EMPD - Units Established (throughout EMM)  Equestrian  Motorcycle  By-laws

- Crime Prevention Campaigns (throughout EMM)  In addition to the traffic responsibilities of the Department, it was also successful through its crime prevention campaigns in ensuring the arrest of 1927 criminals involved in a variety of unlawful activities (including drunken driving; speeding and miscellaneous illegal activities) during 2013.

EMPD DEPARTMENT CHALLENGES (THROUGHOUT EMM)

EMPD - Illegal shebeens , illegal businesses and crime remain a challenge.

1.14 Economic Development

DEPARTMENT ACHIEVEMENTS (THROUGHOUT EMM)

Economic Development DEPARTMENT CHALLENGES (THROUGHOUT EMM) Economic Development - Need to identify potential petitions and their potential anticipation and resolution thereof.

- Intensified cooperation and engagement with external stakeholders and provision of responses thereto. - Tourism PDIs normally struggle to provide relevant documents to access

government support - Youth unemployment and limited economic infrastructure to support entrepreneurship and youth development.

Lidia Joubert Customer Relations Manager Boksburg Customer Care Centre Cnr Trichardt & Commissioner Str, Boksburg, 1461 (011) 999-8002/5916

GERMISTON WARD PROFILE POPULATION

The Estimated Residents: 121857

WARD COUNCILLORS

WARD COUNCILORS WARDS

Michele Odette Clarke 20 Tania Lynette Campbell 21 Mbuyiseli Xakambana 35 Christiaan Daniel Swanepoel 36 Michael Van Niekerk Kriek 39 Mandisa Msweli 41 Anthony Graham Keith Gersbach 92 Lindiwe Primrose Sibidli 93

FACILITIES

FACILITIES QUANTITY

Schools 40 Police Stations 4 Medical Institutions 6 Libraries 4 Multi-Purpose 1 Parks 7 SASSA 1 Mall 1 Swimming Pools 2 Halls 4 Shopping Centres 25

1.7 Energy DEPARTMENT ACHIEVEMENTS Energy Eastgate Substation - Public Private Partnership between Ekurhuleni and Liberty Life to provide additional capacity for the Eastgate Shopping Centre as well as further development in the area

Installation of Solar Water Heaters - The installation of solar water heaters to Council owned housing stock and low cost housing assists to eradicate energy poverty, free capacity from the Eskom National Grid and reduce EMM requirements to release capacity, to save home expenses on purchasing electricity and to save the environment from any greenhouse gas emissions and mitigate climate change. - Dukathole;

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Sent to our Renewable and Alternative Energy Geyser not working Department Street lights not working Repaired The Councillor promised the solar geysers since April till Sent the Ward Councillor now Sent to our Renewable and Alternative Energy Still waiting for the solar geysers Department Sent to our Renewable and Alternative Energy We want electricity (Good Hope) Department New meter to be installed (will be done first week of The electricity box is dangerous to us September) Street lights not working Repaired New meter to be installed (will be done first week of We don’t have electricity (ext 21) September) We are suffering without electricity (Rondebult) Power failures because Transformer overloading. Energy is busy installing prepaid meters to stabilize our network and reduce unnecessary outages. Street lights are not working (Phumula) Repaired Street lights are not working (Phumula) Repaired

DEPARTMENT: ENERGY DEPARTMENT CHALLENGES Energy - Theft of underground cable and equipment - Broken and vandalised meter boxes - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults. - Streetlight Maintenance due to illegal connections

1.8 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation - Germiston: Upgrade and replace Dekema outfall sewer 85% complete - Upgrading of the 160-300mm sewer line at Parkhill, Germiston for 340m due to challenges of capacity and ageing. - Upgrading of Dekema road water lines 160mm and the 250mm due to continuous leaks and ageing. - Paving of all sewer pump station and water reservoirs to allow for easy access and maintenance

DEPARTMENT: WATER AND SANITATION ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Blocked drains are not being attended and leakage of All sewer blockages are attended in the area on as and water (Dukathole) when report basis. The department has already noticed that foreign objects such as blankets and nappies are disposed in the sewer manholes hence there are lots of sewer blockages in the vicinity. We therefore encourage that people should refrain from disposing objects in our sewer manhole for their safety and for health reasons. Complaints related to water and sewer can be reported to 011 999 0507/ 0499/ 0648/ 5974 and 0860 54 3000. The meter is gashing water (Phumula) Details of the complaints aren’t sufficient and a complaint can logged through the following numbers 011 999 3880/ 5990. We need enough water and toilets (Rondebult) Details of the complaints aren’t sufficient and a complaint can logged through the following numbers 011 999 3880/ 5990. We need water (Roodekop ext 21) Details of the complaints aren’t sufficient and a complaint can logged through the following numbers 011 999 3880/ 5990. Without water (Ext 21) Details of the complaints aren’t sufficient and a complaint can logged through the following numbers 011 999 3880/ 5990. The meters are leaking (Phumula ext 21) Details of the complaints aren’t sufficient and a complaint can logged through the following numbers 011 999 3880/ 5990.

DEPARTMENT: Water and Sanitation DEPARTMENT CHALLENGES Water and Sanitation - Project implementation delays as a result of work stoppages by communities/ward councilors : employment demands - Site conditions: o Existing services on the way of meter locations o Geotechnical conditions - Access to properties when either repairing/replacing/installing meters - High water losses due to infrastructure leaks - High incidence of sewer blockages due to misuse by residents - Stormwater ingress into sewer pipes causing overflows at the sewer pumpstations - Dumping of foreign object or material in sewer manholes - Theft of sewer cast iron manhole covers and sold to scrap yards.

1.9 Human Settlement

DEPARTMENT ACHIEVEMENTS Human Settlement - Feasibility study completed

DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) I have registered for a house since 2005 and still nothing Due to an acute shortage of suitable land for subsidized have been done housing development as well as budgetary constraints the demand for housing cannot be met in the short term. Ekurhuleni Metropolitan Municipality is in a process of identifying land for development purposes Title deed are being distributed in the ward without Whenever title deeds events are arranged ward informing the ward councillor councillors are the first people to be informed. Municipality need to try to be fast about the process of There are processes and procedures that the housing. Municipality need to follow before it can commence with the development in any housing project. We need a houses Due to an acute shortage of suitable land for subsidised development as well as budgetary constraints the demand for housing cannot be met in the short term. Ekurhuleni Metropolitan Municipality is in a process of identifying land for development purposes. I have been waiting for my RDP house since 1996 till Due to acute shortage of suitable land of subsidised now development as well as budgetary constraints the demand for housing cannot be met in the short term Mr Councillor doesn’t provide us with the whole Not for human settlement department information The Councillor promised to provide us with solar geysers To be referred to Energy but not yet Municipality must buy the land of Makause so that we Feasibility study completed. Department in a process of can get all the services we deserve conducting due diligence studies with a view of procuring land to address the problem of Makause.

DEPARTMENT CHALLENGES Human Settlements - Securing suitable land for housing development - Land invasion implications

1.4 Roads and Stormwater

DEPARTMENT ACHIEVEMENTS Roads and Stormwater Northern Access Road - Construction of a road-over-rail bridge and dual carriageway road, providing access to Roodekop ext. 31 This was the first phase of the planned link road (in total 1.84km) linking “Heidelberg Road” in the North with the Lamula / Motheo road intersection (Mandela Park) in the South K123 - Main link road between the Wadeville industrial node and the N3 / Kathorus area

Atlas Road construction - Contributed to the construction of Atlas Road and the Johannesburg International Airport Interchange on the R21 north, the project will ensure that access to the international airport is drastically improved creating an important corridor for the fledgling tourism industry and movement of goods and services

Stormwater Management projects − The proposed project is located in Meadowdale to the North of Tunney and the Green hills industrial development, Germiston. Land is predominantly industrial and commercial with minimal open spaces and areas allocated as natural drainage routes. The total contributing catchments is 78.3 hectares in size with an average slope of 7.1% which is indicative of the steep slopes of the surrounding area. The natural topography of the area has been changed by industrial developments in a number of townships. − The existing stormwater channel was extended to the Harmelia spruit. The net result is a decreased risk of stormwater flooding of the lower lying erven. Erosion control was also introduced in order to minimise sediment movment. − Bedfordview Stormwater protection: The aim of this project is the protection of the natural stream from further erosion, the protection of property along the Jukskei River, the implementation of flood control mechanisms along the Oriel Stream. - Developed a stormwater master plan for inter alia Buhle Park, Klippoortje Park, Rondebult, Roodekop, Leondale, Roodekop Industrial Area

DEPARTMENT: ROADS AND STORMWATER ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Van Lingen& Minnie streets were evaluated and the speed humps were not warranted. This communicated to In need of speed humps in Van Lingen, Mini Str, and JH Councillor in writing. Speed humps to be provided on Selane Sazela, Mzume, Mhalati, Mzimava streets during 1st quarter of 2013/14 Storm water Drain is needed as the place gets flooded Contact details of the persons who made the requests for whenever it rains heavily road signs and markings, missing manhole, speed humps, repair of potholes and maintenance of informal roads are Infrastructure is bad not available in order to determine where the request is Potholes and pavements needs to be fixed for.

DEPARTMENT: ROADS AND STORMWATER DEPARTMENT CHALLENGES Roads and Stormwater - Encroachments of road reserves by residents. - Illegal construction of speed humps by residents. - Damaging of the newly paved roads in the residential areas. - Theft and vandalism of traffic signals, street names and manhole/catch pit lids

1.17 Sports, Recreation, Art and Culture

DEPARTMENT ACHIEVEMENTS Sports, Recreation, Art and Upgrading of Sports and Recreational Facilities Culture - Resurfacing of Germiston Stadium athletic track.

New Sport Facilities - Leondale - 3 Soccer Fields. One with floodlights. - Construction of Dukathole Sport Grounds.

Sport and Recreation: Events and Programmes - Launch of the Ekurhuleni Sport Council

Heritage and Museum: Projects Completed - Tree of Remembrance at Germiston Civic Center, Constructed and unveiled

DEPARTMENT: SRAC DEPARTMENT CHALLENGES Sports, Recreation, Art and - Vandalism at facilities Culture - Densification of CBD without making provision for play areas for children.

1.18 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Services Land secured for new Dukathole Clinic.

DEPARTMENT: HEALTH AND SOCIAL SERVICES ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) We are really in need of clinic (Buhle Park) A site has been identified for the construction of a Clinic in the Buhle Park area, the area is currently being serviced by a mobile on Tuesdays, Wednesday and Fridays If you can help us with the ambulances, we walk a long Ambulance services are the competency of the Gauteng distances to fetch it.(Marathon) Department of Health The ambulances must attend immediately (Driefontein) Ambulance services are the competency of the Gauteng Department of Health Ambulances must not take their time while we are in Ambulance services are the competency of the Gauteng need of them Department of Health Lack of Health inspection on Somali/ Pakistani owned A joint inspection carried out by the officials of spaza shops exposes the community to health risk, these Directorate: Environmental Health at spaza shops of both shops sell expired foods to the community local and foreigner owners of Ward 41 revealed the following: - The general hygiene conditions were in order. However foreigners are sleeping in their store rooms. - Most of the premises are selling dry foods and the quality of foodstuffs in terms of expiring dates was in order. However, there were few food items i.e. cake flour with the best before date of March 2013 and few dented tined stuffs on the shelves. The owners were instructed to remove such from the shelves. - Other problems identified in a number of spazas, both local and foreigners don’t comply with paraffin safety and storage and tobacco product sale requirements. Said will be addressed during routine inspections. - All the spazas are operating illegally in terms of zoning rights which makes it difficult for the Directorate: Environmental Health to issue the owners with a Certificate of Acceptability for compliance. Said Department needs to act in these matters.

Current actions: - At the moment the Directorate Environmental Health conducts routine inspections at all food premises and gives health education to the shop owners regarding the preparation and sale of safe foodstuffs until such time that the zoning is addressed by the Department: City Development in order to avoid contraventions of the existing EMM Town Planning Scheme. - The Directorate Environmental Health therefore doesn’t issue requirement notices in terms of Certificates of Acceptability (COA). In view of the aforesaid none of the spazas thus operate legally since they don’t have COA’s. - Premises where expired foodstuffs are identified are dealt with by either removal from the shelves by the shop owner and destroyed or by the area Environmental Health Practitioner. - No expired food stuffs were found at the spaza shops during time of re-inspections, however two spaza shops were found with dented pilchard tinstuffs which were removed by the owners. - Fines have been issued in terms of the EMM Public Health By-laws and will continue being issued to transgressors for situations where health nuisances and/or health hazards are created. - The community needs to assist the area Environmental Health Practitioner by reporting sale of unfit foodstuffs immediately. (Area EHP - Mr Welcome Ndlovu, 011 999 2469) - To date no complaints received from the community in this regard.

- Please Note: - That most of the spazas are owned by local and other foreigners apart from the Somalians. There’s in actual fact are very few spaza shops owned by Somalians. The Directorate Environmental Health acts against all food handlers who offers food for sale and don’t deal with specific ethnic groups. - Not all the spazas are in operation, some are still closed since the last intervention between Environmental Health and City Development on By- laws contraventions in 2012.

DEPARTMENT: Health and Social Services DEPARTMENT CHALLENGES Health and Social Services - Overgrown conditions on council, Provincial Government properties and private owned stands which are likely to attract rodents. - Blocked storm water drainage systems and influx of illegal businesses i.e. hawkers, panel beaters and scrap yards - Illegal dumping resulted into the breeding and harborage of rodents.

1.19 City Planning

DEPARTMENT ACHIEVEMENTS

City Planning - Major Industrial expansion in Gosforth Park, Meadowdale, Wadeville, Rand Airport. The Geldenhuys Interchange recently received a new on-ramp as a results of developments in Gosforth Park - Approved programme for Germiston Urban Renewal for Germiston CBD - Major Social Housing Developments in Pharaoh Park, Delville and Airport Park Townships - Major upgrade of Germiston Lake - Development of the Palm Ridge Magistrate’s Court - Newly built Germiston Hospital, combined with upgrade of existing one - Development of major retail malls: Upgrade of Golden Walk Shopping centre - Construction of Acid-mine water drainage purification plant in Germiston (South Germiston)

1.20 Disaster and Emergency Management Services

DEPARTMENT ACHIEVEMENTS Disaster & Emergency Establishment of Metro Call taking Centre and Disaster Management Centre Management Services - The department managed to establish a Metro Call taking Centre and a Disaster Management Centre at Bedfordview. The establishment of the Metro Disaster Management Centre is required by Disaster Management legislation.

DEPARTMENT: DISASTER AND EMERGENCY MANAGEMENT SERVICES ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) The ambulances must attend immediately (Driefontein) Agree. Isolated cases must be reported a.s.a.p .so that action can be taken. Ambulances must not take their time while we are in Agree. Isolated cases must be reported a.s.a.p .so that need of them action can be taken.

DEPARTMENT CHALLENGES Disaster & Emergency - Correct Emergency Services numbers must be phoned – (011) 958-0911 or Management Services 10177 - Equipment are stolen of Operational vehicles at incidents

1.21 Customer Relations Management

DEPARTMENT ACHIEVEMENTS Customer Relations Branding of CCCs Management Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected] Brownfields upgrade - Germiston CCC Offices – upgrade under construction Experiential Training - 1 x Interns appointed until date to assist with day to day activities in the office Customer Service - 2 x Urban Marshalls appointed to assist with service delivery issues

1.22 Finance

DEPARTMENT ACHIEVEMENTS Finance - 92% of billings based on meter readings (and not interims) - E-Siyakhokha project – has become a successful communication method between EMM and residents - SMSs are an additional tool of notifying EMM clients of payment due for municipal service accounts - Queries from the community are being addressed effectively eMis complaint logging system implemented in Germiston Finance

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Why the money for rates and taxes is always increasing The increase is due to the fact that annual increase in rates and taxes (every 1st of July), and Increase in the market value of the property rates every four year. Please stop deducting our taxes while we earn a little The customer was contacted several time with no money success, however we suggest that the client must come and apply for and indigent. The following documents should be produced 1. Copy of ID document 2. Municipal statement 3. Proof of pay slip if working and earn less than R 2200.00 or an affidavit from the SAP stating that the customer is currently not working

DEPARTMENT: Finance DEPARTMENT CHALLENGES

Finance Delay in postage of statement due to strike by temp employees of SAPO

Illegal Reconnections on customers disconnected due to non-payment

Interims levied on accounts due to office of the meter reader not being able to gain access into the clients properties to obtain actual readings to levy against.

1.23 Facilities & Real Estate

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Renovations at Germiston Civic − Removal and replacement of carpet at Mayor's offices − Upgrade to Mayoral, Chief Whip, Secretary of Council and legislature office new as well as old council chamber and EXCO ROOM. − Upgrade to Auditorium and Cafeteria at EGSC

Alterations and Renovations - 3rd Floor EGSC Building Germiston − Upgrade to offices for MMC’s

Upgrades of Solid Waste Office - Germiston

Germiston Hall Roof - Re-Roofing and Ceiling Replacement, and Electrical Installations − Maintenance to Roof and electrical systems

Bedfordview Disaster Management - Roof Seal and Paint - Maintenance and upgrade of the existing Roof

Upgrade and Modernization of Lift system - Germiston City Hall - Germiston - August Simmer Building - Germiston CCA Building - Germiston Civic Centre

Southern Region - Renovations of Germiston Lake (south) - Repairs of roofs in various buildings (south)

Parks - Development of a community park in Klopperpark (Cnr Kruin str& Barbara) - 75 of Populus trees were planted along Hatting str - Upgrading of flowerbeds in May Deep Park, Kraft Rd with the use of ground cover and bollards - Grass cutting was done in all entrances to Primrose parks, public open spaces and Main route - Herbicide application was also done along Main route, streets, park surrounding - Weeding was also done in all flowerbeds in around - Tree complaints were attended per request - Litter picking was done twice a week in all the parks - Grass cutting complaints were attended per request

DEPARTMENT: FACILITIES & REAL ESTATE

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Playing parks must be provided to us (Rondebult resident) Previous year one park was done next to the clinic, this financial year Spanspek street park will be done

1.24 EMPD

DEPARTMENT ACHIEVEMENTS EMPD - Task Teams Members dedication shows a positive increase in crime related arrests. - Southern Region Best Region when compared to traffic fines issued and crime arrest as per info from Director

DEPARTMENT: EMPD ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) The challenge is people who are selling drugs and Police The Crime Task Team makes daily Drug Arrest (Uses & are also buying from them Dealers). It will be appreciated if the community can assist in identifying suspected drug dens. We have a very good working relationship with senior SAP personnel if the community can identify these Police members eg. Vehicle Registration numbers or Vehicle Call sign which is displayed on the vehicle, we will gladly assist in reporting these members allegedly buying drugs. Drugs abuse is too high SAPS as well as EMPD Social Crime units should step up their efforts in educating the public. I believe that Council should also take an active role in addressing this problem which is destroying our communities, as we do when it comes to woman and child abuse. Some of our grandparents, parents are suffering in silence because of their kids abusing drugs. It’s destroying our homes. Excellent jobs from our Policing forum, they are doing I have to agree to the extent that some community great members provide us with traffic as well as crime related issues. I have to add that some members of these forums sometimes tend to take the law into their own hands eg. CPF issues where raised with them and we are busy resolving them.

DEPARTMENT CHALLENGES EMPD Some community member’s failure to assist with information afraid they will be singled out and victimised by criminals.

1.25 Economic Development

DEPARTMENT ACHIEVEMENTS Economic Development - 4 x interns appointed in Germiston at CCC offices to assist with informal trading in the area

1.26 Waste Management

DEPARTMENT ACHIEVEMENTS Waste Management Appointment of an Agent to establish cooperatives to render comprehensive refuse removal services in informal settlements 2013-2014:

Service area 5: Cooperative 5:

AREA CCC Service Points

Good Hope Germiston 2228

Rose Acres Germiston 5200

Service Area 6: Cooperative 6:

AREA CCC Service Points Marathon/ Delport Germiston 5182 Nasmith Road Germiston 77

Rooikop Station Germiston 561

Ulana Park Germiston 840

Roll out plan 240 litre refuse bins: from 22 may 2013 till date Watteville Operation Shanyela Project-2013-2014 The Department employed 188 employees to work on Operation Shanyela Project as Extended Public Works Programme. Allocations were made as follows:  Bedfordview-13  Germiston-50

DEPARTMENT CHALLENGES Waste Management - illegal dumping

Amanda van Zyl Customer Relations Manager: Germiston 15 Queen Street, Germiston

Tel: 011 999-0520/1664/1964 Fax: 086 633 4692 Web: www.ekurhuleni.gov.za

KATLEHONG 1 CCA PROFILE

POPULATION

Estimated at +-431570 Residents

WARD COUNCILORS WARDS

Clr. Khosi Twala – Maluleke Ward 40 Clr. Faith Modise Ward 48 Clr. Jackson Makaleng Ward 49 Clr. Elina Ndima Ward 50 Clr. Ronny Rampai Ward 51 Clr. Jafta Maduna Ward 55

FACILITIES

FACILITIES QUANTITY

Schools 35 Police Stations 1 Medical Institutions 5 Libraries 2 Multi-Purpose 1 Parks 1 Halls 1 Shopping Centers 3 2. DEPARTMENTAL REPORTS

2.1 Energy DEPARTMENT ACHIEVEMENTS Energy Prepayment Vending Prepayment vending via commercial suppliers have been activated. An online vending system was established to limit prepayment vending risk. The following vending options exist:- - point of sale; - cellular technology; - internet vending, and - more automated vending machines

Prepayment metering was provided to 220 000 customers Internet Metering - A project was executed whereby customers on demand metering were migrated to automated meter reading - The automated system provides readings on a 30 minute basis - Upload figures are approaching 100%

Maintenance & Refurbishment Plan - The implementation of a maintenance management system in terms of the Asset Refurbishment Strategy ensuring electricity asset maintenance occurs according to set criteria and intervals. - A sustainable maintenance fund has been set up since 2005, which channels dedicated funding to maintenance and refurbishment work only. - The Energy Department has approximately 79 100 infrastructure assets on the asset register. - The total replacement value of electricity infrastructure assets is approximately R26 Billion. - The refurbishment and maintenance of electrical assets has led to a significant decrease in electricity downtime and power interruptions.

Free Basic Electricity - 100 Units of FBE are provided to all Tariff A (IBT) residential customers which amounts to approximately 280 000 users with access to free basic electricity including ESKOM Supply Areas

High Mast Lights - 598 High Mast Lights have been installed since 2006

Management of Cable and Copper Theft - 30 Million spend per annum to mitigate the risk of cable and copper theft

PV Solar Lighting Units - 4 828 PV Solar Lighting Solutions installed in Informal Settlements - Boxes are replaced and fixed on a daily basis approximately 280 done. Ongoing process - Five Large transformers completely refurbished at an estimated cost of R15 million

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request for street lights in Kwenele Ext 2 Request to be submitted for the financial year 2014/15 Street lights in Ramokonopi East are not working Maintenance done regularly complainant should be specific on street names Request for High mast light Request to be submitted for the financial year 2014/15 Electrification in Palm Ridge Ext 6 To be completed 2013/14 financial year. Request for street lights. Request to be submitted for the financial year 2014/15 Request for street lights Request to be submitted for the financial year 2014/15 Request for street and high mast lights Request to be submitted for the financial year 2014/15 Maintenance of street lights Maintenance done regularly complainant should be specific on street names Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request for electricity in Palm Ridge To be completed 2013/14 financial year. Request for high mast lights Request to be submitted for the financial year 2014/15

2.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation Piped Water Provision - Increased from 84.3%(1996) to 87.1%(2011)

Standpipes water provision - Decreased from 12.8% (1996) to 11.7% (2011). A number of households were provided with houses that led to the decrease.

Households with no water - Decreased from 1.9%(1996) to 1.1% (2011)

Sanitation Provision (chemical/Flush) toilets - Increased from 84%(1996) to 87.6% (2011)

Households without sanitation - Decreased from 4.5%(1996) to 1.2% (2011)

Stands serviced - 4944 stands were serviced with water and sanitation in 2012/13

Ablution blocks - 8 ablution blocks were installed in Informal Settlements in 2012/13

Meters Installed - 17930 meters were installed

Blue Drop Ekurhuleni Metropolitan Municipality has proudly achieved the Blue Drop Certification, every year, since the inception of the Blue Drop Certification programme by the Department of Water Affairs.

Water Quality (Data for Jan 2013 to Dec 2013) Samples Sample Points Analysis Potable Water 4404 281 34907 Industrial Effluent 4266 331 33934 Environment Monitoring 2268 271 33190 Total 10938 883 102031

- Sweeping of the outfall sewer in the area to clear blockage done - The line is continuous swept to avoid blockage meanwhile new line in laid and all shacks with the pipeline servitude have been relocated.

DEPARTMENT: WATER AND SANITATION ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request for meter leakages to be fixed The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Low water pressure and water shutdowns on Vosloorus SDA - Cedric Khoane. Please take note that Council weekends maintenance team need to close water before they can repair a fault on a network. No water and sanitation connection Revenue/ Vosloorus SDA – Generic statement. Sewer leak from August 2012 Wrong address given its 736 still blocked was captured under complain number 728153. It is private blockage. Low water pressure on weekends Vosloorus SDA – Cedric Khoane. All the low water pressure problems were attended to by council teams in September 2013. Meter leak The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Sewer problem every week Vosloorus SDA – Cedric Khoane. The reoccurrence of blockages is caused by foreign objects that are dumped in the system by users. We are busy sweeping all the problematic sewer lines. Sewer problem after it rains The sewer spillage after rain fall is caused by some of the community members who have connected their gutters into the sewer system. The community is advised to refrain from this practice as it is contravening the building by-laws. Sewer problem in the area The sewer blockage has been attended to. Meter leak The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Sewer problem every week it needs an intense Vosloorus SDA - Cedric Khoane maintenance

DEPARTMENT: Water and Sanitation DEPARTMENT CHALLENGES Water and Sanitation - Project implementation delays as a result of work stoppages by communities/ward councilors : employment demands - Immediate availability of metering materials - Site conditions:  Existing services on the way of meter locations  Geotechnical conditions

- Access to properties when either repairing/replacing/installing meters - Consolidation of connections with Business/Large properties/informal settlements: ease of identifying connection points for consolidating into one bulk meter. - Densified informal settlements/human settlements for proper discretization of meters. - Environmental conditions of site where project is implemented. - Possible collusion of bidders (though yet to be proven). - Accumulated water & sanitation infrastructure replacement and upgrade backlogs - High water losses due to infrastructure leaks - Highly inundated Waste Water Treatment Works - High incidence of sewer blockages due to misuse by residents - Water pipe breakages by third party contractors from Roads & Storm Water & Electrical department. Conditions of wayleaves not adhered by contractors. More often breakages are not reported and are discovered by the department or reported by community as no water. In cases where contractors fix where breakages had occurred poor repair work is done. - Stormwater ingress into sewer pipes causing overflows at the sewer pumpstations due to too much water getting to the pumpstation and the pumps not being able to cope with the amount of water getting there. Pumpstations are only designed to handle sewer only and not storm water. - Dumping of foreign object or material in sewer manholes. Most of the blockages occur because of stones, bricks, tyres, blankets, ash, etc, being dumped in sewer manholes causing serious blockages in the system which ends up requiring specialised equipment to clean the sewer pipes. - Non adherence of building regulations or encroachment of servitudes on to municipal services. Lack of enforcement of building regulations when residents extending boundry walls or making house extensions onto or within water or sewer infrastructure causing delays when responding to water leaks or sewer blockages. - More maintenance teams needed to deal with everyday complaint s received from the public. The area of responsibility has grown however the number of personnel has remained the same if not less. For service standards to be met at least 4 more teams are required.

2.3 Human Settlement

DEPARTMENT ACHIEVEMENTS Serviced Stands 125695 Housing Top Structures 96081 Value and Hectares of land +/- 2000 purchased Rental Housing Units newly 988 social Housing Units delivered in the affordable category Non-subsidised housing units The figures are being collated facilitated Hostels upgraded and refurbished - 3 Hostel upgraded - 2 Hostels currently planned for redevelopment. Number of council owned rental - 24 Hostels with 44526 beds units maintained and households - 38 blocks of flats comprising of 2179 housing provided with accommodation units. - 15 old age homes consisting of 1240 Number of titled deeds issued by Process of audit to determine exact number to be the Deeds Office initiated Number of TORPS and EEDBS units 19399 transferred Number of RETRO and EEDBS units 3041 transferred Township Regeneration Integrated plans and strategies for the redevelopment of the following Township complexes completed: - Tembisa - Kathorus - Kwatsaduza - Wattville/Actonville and - Daveyton/Etwatwa Management of informal 119 Number of informal settlements managed in settlements terms of the provision of basic services Projects still to be achieved (June 2. Housing and Provision of Basic Services: 14) - Completion of feasibilities and planning for 36 informal settlements - Information and Marketing Campaign for the delivery of 5000 title deeds for state and government properties

3. Securing suitable land for housing development due to: - Two portions of land

4. Population Growth and In-migration - Commence with planning for implementation of the capital projects for the 4 township regeneration projects - Complete the consultation and conclusion of the social compact for the implementation of Informal Settlements Upgrading Plan

DEPARTMENT: HUMAN SETTLEMENTS ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Housing waiting list since 1996 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1997 no response Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Complain about people who own houses Upon receipt of substantial information and evidence, this matter illegally from 1994 will be referred for further investigation.

Request for a RDP house Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1976 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list from 2007 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1998 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes.

DEPARTMENT: Human Settlement DEPARTMENT CHALLENGES Human Settlement The EMM has been faced by the following challenges in the human settlements delivery process:

1. Housing and services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

2. Securing suitable land for housing development due to: - Dolomite &Wetlands - Suitable land is located in the outskirts far from socio-economic facilities - Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

3. Population Growth and In-migration - lead to densification and growth of Settlements

4. Land invasion has negative impact on: - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog

2.4 Roads and Stormwater

K123 - Main link road between the Wadeville industrial node and the N3 / Kathorus area Stormwater Management projects in EMM - A number of stormwater management projects were implemented throughout the metropolitan area. The aim of these projects was to improve the quality of life by:  Minimize the risk of damage to property,  Minimise the risk to human life,  Minimise the risk of erosion,  Maximise the protection of the environment,  Optimise the water quality of the streams, etc. Listed below are some of these projects:

- Developed a stormwater master plan for inter alia New Market Park, New Redruth, Raceview, Windmill Park, Alberton, Albemarle, Verwoerdpark, Union, Ramakonopi, Likole, Reiger Park, Buhle Park, Klippoortje Park, Rondebult, Dawn Park, Roodekop, Vredebos, Roodekop, Leondale, Roodekop Industrial Area, Brackenhurst

Other Significant Achievements - A serious impact on the reduction of gravel roads in the metropolitan area. Gravel Roads in the previous disadvantaged communities was the major focus of capital budgets over the past ten years. - The development of the first Integrated Transport Plan for the Metro (currently under review). - New traffic signals totalling 39 has been installed since 2000. - 99.7% of all traffic signal heads of the 455 traffic signals in the EMM have been equipped with energy saving LED heads. - 91% of the 455 traffic signals have been made SARTSM compliant. - The development of a stormwater management plan (phase 2 to be commissioned soon) - The development of a road master plan (phase 2 to be commissioned soon). - The development of a road hierarchy plan. - Traffic calming measures are investigated and if warranted, then they are implemented.

DEPARTMENT: ROADS AND STORM WATER ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Tarring of roads in Ramokonopi East Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for the tarring of roads in Roads and stormwater drains to be constructed is prioritised each year, Ramokonopi East based on the availability of funds and subsequent to the input of the ward Councillor. Request for the tarring of roads and Roads and stormwater drains to be constructed is prioritised each year, sidewalks in Ramokonopi East based on the availability of funds and subsequent to the input of the ward Councillor. Request for storm water drains from Application will be evaluated to establish if the application is warranted Ramokonopi West to East and if warranted, the installation will be scheduled for execution No streets in her area Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request street lights and tar roads. Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for speed humps at Khabanyane Application will be evaluated to establish if the application is warranted street and if warranted, the installation will be scheduled for execution Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for street naming in Moleleki Ext The street naming process needs to be initiated by City Planning 1 Request for the tarring of roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Emhzane street is damaged and it needs Application will be evaluated to establish if the application is warranted to be fixed. and if warranted, the repairs will be scheduled for execution

Request for drop-off points Not for Roads Department Request for street naming in Zonkizizwe The street naming process needs to be initiated by City Planning Ext 2. Request the tar roads and storm water Roads and stormwater drains to be constructed is prioritised each year, drains. based on the availability of funds and subsequent to the input of the ward Councillor. Request for a pedestrian bridge between The bridge is in process of being provided Kwanele Ext.2 and Kwanele South Request for street naming The street naming process needs to be initiated by City Planning Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request paving at all sides walks Sidewalks to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for Phumula street to be tarred Roads and storm water drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for tar roads in Ramokonopi East Roads and stormwater drains to be constructed is prioritised each year, Request for paving from Ramokonopi based on the availability of funds and subsequent to the input of the East to Sontonga mall. ward Councillor. Request for speed humps and storm Roads and stormwater drains to be constructed is prioritised each year, water drain based on the availability of funds and subsequent to the input of the ward Councillor.

DEPARTMENT CHALLENGES Roads and Stormwater The interference on the project by the communities during implementation, i.e. strikes, appointment of the CLO’s, etc.

- Relocation of existing services. - Delays in approval of Water Use Licenses (WUL), and Record of Decisions (ROD). - The uncertainty of private developers on planning issues.

- Expropriation of land, and - Encroachments - Encroachments of road reserves by residents.

- Lengthy processes in obtaining environmental authorisations (Records of Decision) and Water Use Licences with respect to capital projects. - Insufficient (budget) to address the needs.

- Illegal construction of speed humps by residents. - Damaging of the newly paved roads in the residential areas. - Ageing infrastructure (age of some of the roads and stormwater infrastructure a concern). - The impact of densification on the overall sustainability of infrastructure not designed to deal with such additional demands. - The growing private car ownership. Impact on the capacities of existing roads. - The impact of climate change on rainfall patterns and intensities. Increased intensities more common with respect to rain storms. - Lack of public transport in certain areas. - Illegal land uses in certain areas. - Resistance with respect to the adoption of sound road access management principles in development proposals. - A complete disregard of the rules of the road (Obeying of the law with respect to traffic regulations). This lead to the growing requests for traffic calming measures. Traffic calming measures however lead to various indirect side effects like impact on capacities, impact on emergency response times, increased noise levels, increased engine emissions, increased fuel consumption, impact on the movement of goods, etc. - The impact of overloading on the design life of roads. - Outside service owners not working according the way leave policy and do not do reinstatements. - All re-in statements for EMM service owners must be reported on complaints system for uniform records and done by roads department. - Workman ship of outside service owners contractors. - Theft and vandalism of infrastructure (Traffic sign and street names). Switching over to alternative materials for Manhole lids and catch pits. The alternative material lids are not always interchangeable with steel lids due to different strength characteristics. Must replace frame as well. - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard. - Theft of manhole covers and vandalism if signs - Pothole maintenance, Stormwater - Potholes repairs and Roads rehabilitation/maintenance - New Roads construction - Road markings and signs (Tonnage restrictions) - Pedestrian bridges 2.5 Sports, Recreation, Art and Culture

DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities - Katlehong Pool upgraded. - Resurfacing of Katlehong Stadium Athletic track. - Re-surfacing of ‘all – weather’ courts in Ramakonopi, Dikole and Tsholo Section in Katlehong

New Sport Facilities - Ncala - 2 Soccer Fields with all-weather courts - Hlahatsi - 1 Soccer Field SRAC Sport and Recreation: Events and Programmes - The successful hosting of the City Of Ekurhuleni Sports Awards. - The successful hosting of the ‘Tambo Liberation Walk’. - The following Mass participation programmes were presented in all customer care centres; - Community sport development programmes where community members participated in 8 sporting codes, namely soccer, netball, athletics, volleyball, karate, boxing, volley ball and table tennis. These community games culminated into the Ekurhuleni wide games. These final competitions were held at Germiston Stadium in June as part of the youth month celebration. - Kiddies Olympic is a recreation programme aimed at 4-6 year old. - Learn to swim programme.

- Holiday programmes commonly known as Arebapaleng were formerly introduced as structured programme in Ekurhuleni taking place during the June and September holidays in our Recreation Centres. - Launch of the Ekurhuleni Sport Council - The City of Ekurhuleni Sport Council was officially launched and 17 out of 20 Local Sport Councils were also formally launched. The remaining 3 Local Sport Councils will be launched in 2013/14 financial year.

Heritage and Museum: Projects Completed - Katlehong Art Centre, completed

Library and Information Services - Three (3) new libraries, namely, Isaac Mokoena Library, Zonkezizwe Library and Spruitview Library, were erected in the Southern Service Delivery Area.

Internet Connectivity - Free Internet Access to all our 43 libraries. Library and Information Services.

Expanded library Service to the Visually-Impaired EMM community - Purchased 63 Daisy machines for the blind and print handicapped community members.

Library Media - On collection development, 26473 library materials were added to the library book collections in the 2012/13 financial year.

Library Reading Awareness programmes - The Library Promotion and Reading Awareness programmes continues to be a vital tool in facilitating reading promotion, raising of library profile and increased use of libraries by encouraging free membership subscription. - Reading promotions and awareness programmes were held at all community libraries in Ekurhuleni to celebrate library related national and international days with the aim of getting more people interested

DEPARTMENT: SRAC ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for swimming pool for children The Vosloorus swimming has been renovated and has been open to the public since October 2013. The Katlehong swimming pool will be completed by end of March 2014. Pools are also provided in Palmridge and Thokoza.The completion of the two pools should provide some relief in relation to this particular service. The Department will investigate the possibility of establishing other pools in the area as part of the backlog study and revert back to the community in the 2014/2015 financial year after the completion of the said study.

Request for sports fields and a library The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a library near Sontonga Mall The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a library, community hall and The Palm Ridge hall currently serves the community of Siluma View. The facility is situated within walking distance of Siluma View. In addition sports grounds in their area there are two soccer fields, Taro and Dolphine ground and as well as hard courts available. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a library in Ramokonopi The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for the grading of grounds in The grounds were graded during the 2012/2013 financial year. The Ramokonopi West. Request for the Department has acquired additional funding for the grading of informal installation of soccer poles for the ground fields. The fields will be subjected to a prioritisation process in relation next to Ramokonopi Police Station and to the grading of informal fields. the other one is next to ZCC church in Likole Section

Request for a library and a hall The Department agrees that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for the renovation of all Sports Department has acquired additional funding for the grading of informal fields in Katlehong fields. The fields will be subjected to a prioritisation process in relation to the grading of informal fields.

Request for sports fields. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a community hall in Ward 59 Monise Section can make use of the proposed hall in Ramokonopi East. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a community hall The Department agrees that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request play ground Somhlolo ground is currently available for use. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request playground and swimming pool Vosloorus swimming pools has been completed and opened. *Somhlolo ground is available for use. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for community hall and Library The Department agrees that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request sport facilities The Department agrees that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request development of Somhlolo The Department agrees that there is a need for such a facility in this ground area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request sport centre and library The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request for a community hall and library The Department agrees that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

Request sport facilities There are two soccer grounds opposite ZCC Church and one soccer ground opposite the Police Station. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

DEPARTMENT: SRAC DEPARTMENT CHALLENGES SRAC - Maintenance backlogs. - Facility backlogs across the SRAC department. - Inadequate security at our facilities lead to theft and vandalism - Skills shortages in certain sectors: Arts and culture, etc. - Reliability of ICT within Libraries. - Security at facilities - Vandalism at facilities

2.6 Health and Social Services

DEPARTMENT ACHIEVEMENTS Health and Social Services Dwellings, stands and non-food − A total number of 139 437 inspections/activities were conducted at dwellings, stands and non-food activities.

Food Safety − A total number and percentages of Food Safety activities issued on certificate of acceptability (69%), routine inspections of formal and informal food premises (53 397) and food sampling (83.5%).

Training − Health Education and Training is an important part of the activities of this directorate. The total of 195 EHPs and 211 Nurses has been trained for in service training.

Tobacco campaigns and Education Programmes − Health education is given annually to community members to ensure that they are capacitated in preventing ill health and promotion of good health and living conditions. This is done through celebrations of national days like World No Tobacco Day, health specific projects like communicable diseases that are a thread to the community, community projects, etc. Approximately fifteen thousand eight hundred and fifty seven (15857) community members were reached.

Pollution Control − Environmental Pollution control relates to the monitoring, evaluation and control of all forms of pollution, namely; land pollution, water pollution, noise pollution and air quality control. The Division is also responsible for reacting to complaints regarding all forms of pollution within the EMM, 9073 premises were inspected regarding pollution complaints and appropriate mitigating actions were implemented at all these premises.

Environmental High Risk Areas − This refers to areas where there are no basic services such as safe drinking water supply and sanitation. These areas include all informal settlements and formal settlements built next to streams. It is the aim of this directorate to ensure that all informal settlements are provided with basic services. The directorate therefore plays an advocacy role in this regard.

Rodent Control − Pamphlets: Approximately 180 000 pamphlets were distributed metro wide; − Radio Talks: Kasie FM -2 Interviews; 2-Voice of Tembisa; Khaya FM-5; Ukhozi FM-1 and YFM-1. Road Shows: 10; Reduction or elimination of Rodents: Baiting in Council Premises: 1700; Surveys Conducted: 234,066

Funeral Undertakers − The Environmental Health Division is responsible for ensuring that all Funeral Undertakers in the EMM comply with minimum health requirements in terms of Regulation 363 of 22 May 2013. Therefore, Certificates of Competence are issued to owners of Funeral Undertakers who are compliant. − Regulation 237 of 8 February 1985 was repelled in May 2013.

Rationalisation of By-Laws − With the amalgamation of the nine disestablished municipalities that now forms the Ekurhuleni Metropolitan Municipality, all previous by-laws were rationalised to form one uniform set of health by-laws. The EMM Public Health By laws were promulgated on the 27 November 2009.

Permits − Permits are issued to specific premises listed under Schedule 2 of the EMM Public Health By laws dated 27 November 2009. − Activities requiring permits are accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees. − The permits are issued once off or when the premises changes ownership. − Number of premises: 4696; Number of Permits issued: 1367

Health Care Waste − All facilities generating health care waste are inspected to ensure compliance with minimum health standards. Health care waste facilities can pose a serious health risk if no proper controls are in place. − Facilities generating health care waste within EMM are Hospitals and Clinics, Dentists, Doctors rooms, Tattoo shops, Home Based Care facilities, Traditional Healers and Veterinarians. Inspections of these premises were conducted and 2046 complies with the By-Laws.

Improve Access to Primary Health Care Services − The Health and Social Development Department constantly strives to reach as many of the EMM population as possible. − This is done by ensuring that health facilities are placed within a 5km radius according to the Accessibility Norm for health facilities. − In addition Mobile Units render health services in areas not covered by a health facility. There is an on-going strategy to provide new mobile units to replace the old outdated models as well as to increase the available fleet. − During 2012/13 two new units were procured and an additional seven units are budgeted for in the 2013/14 financial year. − The availability of health facilities and services has led to a significant increase in the attendances at health facilities from 2000 to 2013 increasing from 1,9 to 6 million attendees per year as reflected in the table below.

Health Facilities Attendances 2000-2013 2000 2001 2002 2003 2004 1,988,547 2,996,443 3,331,721 3,489,910 3,159,194 2005 2006 2007 2008 2009 3,361,725 3,563,485 3,668,039 4,030,299 4,419,596

2010 2011 2012 2013 4,718,186 5,313,134 6,096,893 6,056,091

Extended Service Hours at Primary Health Care Facilities − Extended service hours were phased-in at 25 health facilities since 1996 to improve accessibility to Primary Health Care Services. − During 2008 the National Strategy to implement 24-Hour Services at Community Health Centres was initiated through a phased-in approach until all 7 Community Health Centres and 1 Community Day Centre eventually rendered 24-Hour Services by 2011. − 12-Hour Service was implemented at 1 Community Day Centre in 2009. − Saturday extended service hours was implemented at 16 health facilities from 1996 to 2011.

HIV and AIDS Programmes: − Prevention of Mother-to-Child Transmission (PMTCT) − Health Counselling and Testing (HCT) − Antiretroviral Therapy (ART) − Medical Male Circumcision (MMC) − Condom Distribution

− Extensive achievements were made in the HIV and AIDS Programme to address the pandemic and this programme being a national and local priority has received extensive attention and resources.

− 2002: The HIV Positivity Rate for EMM was 42,4% (12,279) of the total number (29,096) of clients tested for HIV, compared to 52% who tested positive the previous year 2001.

Health and Social Services − 2004: Voluntary Counselling and Testing (VCT) and Prevention of Mother-to- Child Transmission (PMTCT) services commenced with treatment of opportunistic infections in the health facilities as directed by the national guidelines. Despite the challenges, such as the slow pace of training of personnel due to limited training programmes in these programmes, the EMM managed to introduce these services in 30% of health facilities during the 2003/2004 financial year.

− 2009: Massive Health Counselling and Testing (HCT) National Campaign announced by the President of RSA, including HIV testing. This was a fundamental shift from VCT to HCT and Provider Initiated Counselling and Testing. By 2012 more than 1, 5 million people were reached in Ekurhuleni through HCT.

− 2012: HIV Incidence in Ekurhuleni decreased dramatically from 52% in 2001 to 19% in 2012. While the HIV Prevalence as per the National Antenatal Sentinel HIV and Syphilis Survey was at 30.1% in 2011 compared to 34% in 2009.

− 2012: 100% of all fixed PHC facilities in EMM implemented ART treatment, PMTCT and treated HIV opportunistic infections compared to 30% in 2004.

− HIV Vertical Transmission Rate as tested on 6-week old babies born to HIV positive women, significantly decreased from 49% in 2004 to 2, 3% in 2012.

− 2010: Medical Male Circumcision (MMC) was introduced as an HIV preventative strategy. To date there are more than three sites in the EMM conducting MMC in partnerships with NGO’s and the Gauteng Department of Health.

− Condom distribution has always been part and parcel of HIV and AIDS strategy for both primary and secondary HIV Infection prevention.

Initiation of the HIV AND AIDS Unit − Previously the HIV and AIDS Unit was a stand-alone unit but was incorporated into the Primary Health Care Division in the 2007/08 Financial Year.

HIV and AIDS Community Support Programme (CSP) − A highlight of the HIV and AIDS Programme in the EMM has been the successful implementation and sustainability of the Community Support Programme (CSP). This programme aims to develop community capacity on HIV and AIDS as well as to support the achievement of the National Strategic Plan objectives through Door-to-door awareness campaigns. There has been on-going augmentation of the CSP as indicated below: − 2008: CSP was initiated with 114 volunteers. − 2009: CSP increased to 184 volunteers. − 2011: CSP increased to 523 volunteers. − More than 8 million people and 3 million houses were reached through the Door-to-door HIV and AIDS Awareness Campaign since its inception in 2008 as indicated in the table below:

Door-to-door People Houses Visits Reached Reached 2008/09 639,821 171,640 2009/10 1,530,388 447,934 2010/11 1,442,390 469,507 2011/12 2,219,071 874,530 2012/13 2,486,721 1,068,389 TOTAL 8,318,391 3,032,000

Ekurhuleni Metropolitan Municipality AIDS Council − The Ekurhuleni Metropolitan Municipality AIDS Council was established at the AIDS Indaba in September 2007 at Carnival City. Restructuring of the AIDS Council occurred during 2009 to ensure inclusiveness of all sectors. The AIDS Council chaired by the Executive Mayor provides a very valuable link with stakeholders, the community and programme beneficiaries and ensures stakeholder involvement at all levels of service delivery. − The EMM endeavours to strengthen its sectoral partnerships, upscale and improve quality of HIV and AIDS services and promote positive behaviour change among all groups within the community and above all to improve the quality of life of all vulnerable groups; including women, children and most importantly People Living with HIV and AIDS.

HIV and AIDS Activities and Awareness Campaigns − Numerous HIV and AIDS Awareness Campaigns were conducted targeting various vulnerable groups:  Annual World AIDS Day celebrations;  HIV and AIDS Indabas;  HIV and AIDS Roadshows;  Knowing my Status “Kuyangiphilisa” Campaign;  Outreach Programme to Gays and Lesbians;  People with Disabilities;  Outreach Programme to Commercial Sex Workers;  Dialogues on HIV and AIDS;  Outreach Programme to Youth out of School;  High Schools Debates on HIV and AIDS;  TB, HIV and AIDS Collaborative Events;  Public, Private Partnership Education Events;  HIV and AIDS Prayer Day;  Distribution of Male and Female Condoms.

Tuberculosis (TB) Control Programme

− The Tuberculosis (TB) Control Programme yielded significant achievements due to intensified management strategies as indicated below. − TB Cure Rates improved from 57% in 2002 to 87, 7% in 2012.  Above the 85% National Target.  Indicative of marked improvements in morbidity in respect of communicable diseases.

− TB Defaulter Rate improved from 9% in 2002 to 3,8% in 2012.  The National Target of less than 5% which is a reduction target was achieved.

− TB Death Rate improved from 9% in 2002 to 3,3% in 2012.  The National Target of less than 5% which is a reduction target was achieved.  This is also indicative of marked reduction in mortality rates in respect of TB as a communicable disease.

− Tuberculosis (TB) Control Programme  The Tuberculosis (TB) Control Programme yielded significant achievements due to intensified management strategies as indicated below.  TB Cure Rates improved from 57% in 2002 to 87, 7% in 2012.  Above the 85% National Target.  Indicative of marked improvements in morbidity in respect of communicable diseases.  TB Defaulter Rate improved from 9% in 2002 to 3,8% in 2012.  The National Target of less than 5% which is a reduction target was achieved.  TB Death Rate improved from 9% in 2002 to 3,3% in 2012.  The National Target of less than 5% which is a reduction target was achieved.  This is also indicative of marked reduction in mortality rates in respect of TB as a communicable disease.

- Maternal, Child and Women’s Health Programme 2007  The Integrated Management of Childhood Illness Strategy and Antenatal Care Services were introduced at health facilities.  2010: Implementation of Basic Antenatal Care (BANC) Strategy.  2011: 6-Weeks Postnatal Care was implemented at health facilities.

- Non- Communicable Diseases Programme:

 Primary Mental Health Care has been integrated into Primary Health Care facilities making this service more accessible.

- Health Awareness Campaigns were conducted on various health topics according to the Health Calendar and/or health needs:  Intellectual Disability;

 Hypertension and healthy lifestyles;

 Mental Illness;

 Diarrhoea and Pneumonia;

 Diabetes Mellitus;

 Reproductive Health;

 Women and Child Health, and

 Cancer Prevention.

- Pharmaceutical Services: Five (5) Pharmacist Assistants were appointed in 2012/13 to improve on drug supply management. Health and Social Services Early Childhood Development (ECD) - Constituted seven (7) ECD Centres (2006 – 2008) - Daveyton

- Duduza - Etwatwa - Katlehong

- Kwa-Thema - Tembisa - Katlehong

These facilities accommodates ± 850 children. Waiting list 500 children ECD Training of Practitioners: The Department implemented training and education programmes to ensure that these ECD Centres provide stimulation and are compliant with relevant legislation.

Programmes focused on the following:

- Minimum standard requirements for registration of ECD Centres

- Safety measures and evaluation plans - Nutrition - Training on ECD level 4 training in partnership with Early Childhood

Development Institute (ECDI) - Management of ECD Centres - Total number of two thousand three hundred and thirty

(12 559) practitioners were trained.

Orphans and Vulnerable Children( OVC) - Distribution of Dignitary packs (500) beneficiaries - Teenage sexuality - Life Skills - School holiday programme - Child Dialogue (500)

Healthy lifestyle programmes implemented including cared frail Older Persons.

Acting Aging Games

The division was responsible for the selection of teams to present regions. The regional active aging games took place and the number of elderly people who participated was five hundred and twenty seven (527) - EMM hosted National Competitions for Older Persons during October 2013 in Boksburg Stadium (3500).

Awareness Campaigns

Awareness campaigns were conducted for older persons throughout the region. The campaigns emphasized on the following topics

- Family Preservation - Heritage - Wellness Day - Human Rights - Domestic Violence - Elderly Abuse - Indigent Registration One thousand nine hundred and thirty nine (1939) elderly people benefited from the campaigns.

PEOPLE WITH DISABILITIES Monitoring and support was provided to institutions for people with disabilities and seven hundred and nine people benefited from the programme.

Skills Development The division implemented skills development programmes for people with disability and two thousand three hundred and twenty four peole were reached.

Awareness campaigns were conducted during the celebration of National and International days. The following topics were addressed - Accessibility of services and infrastructure - Main streaming - Economic empowerment - Educational - Three thousand three hundred and two (3302)

Family Skills Development Centres Three (3) Family Skills Development Centres constructed: - Katlehong - Kwa-Thema - Tembisa

Developmental programmes are implemented in the facilities to address poverty related challenges.

WOMEN DEVELOPMENT Income generating projects The division was also involved in the facilitation of income generating projects for the unemployed women within the EMM The division’s intervention was providing assistance on the following: - Compilation of the constitution - Identification of land - Partnership with other sectors - Liaise with other departments regarding venue for operating the project

The table below shows the number of the programmes assisted: PROJECT AREA INTERVENTION BENEFICIARIES Income East Supports 570 Generating Empowerments South  Training 28  Funding  Support to 75 cooperatives TOTAL EMM 673

Study Skills The main objective of the programme was to empower learners to develop structured, planned study methods and techniques in approaching their examination. The programme concentrated on the Grade 8,9,10 and it benefited four hundred and fifty (450) beneficiaries

YOUTH DEVELOPMENT:

School Holiday Programme School Holiday programmes were implemented to educate the youth Metro-wide on social pathologies and instill moral regeneration. Topics presented focused on: - Prevention of teenage pregnancies - HIV and AIDS related illnesses - Effects of substance and drug abuse - Teenage sexuality - Depression and suicide Total number of one thousand five hundred and sixty (1 560) youth reached through prevention programmes.

Career Exhibition Career exhibitions are coordinated as a preventative measure to reduce the number of youth completing Matric without future plans, hence high risk of unemployment and other socio-economic challenges. The programme focuses on Grade 9, 10 and 11 learners.

Life Skills 6410 young people were reached through life skills programme

Study Skills From twenty two (22) schools four thousand five hundred and forty nine (4 549) learners reached.

Career Exhibition Career Exhibition was conducted as a preventative measure to reduce the number of youth completing Matric without future plans resulting to unemployment. A total number of four thousand eight hundred and fifty eight (4 858) youth were reached Crime Prevention The programme on social crime prevention were implemented together with the Department of Correctional Service. Campaigns were held in different prisons within EMM. Different stakeholders were invited to provide information to inmates. The Following stakeholders were present: - SANCA South African Council Alcoholics) - Provincial Department Health Social Development - SAPS (South African Police Service) - Mental Health - Correctional Services and - Almac Development Centre and Rehabilitation Centre Three hundred and thirty six (336) inmates benefited from the programme.

Love life Programme Love life programme were introduced in all youth friendly facilities within the EMM and it benefits seven thousand six hundred and fifty five (7655) youth.

Technical skills training:(Emperors Palace Partnership) Partnership with Emperors Palace have been enhanced - Partnership in training youth in industrial skills for example: - Hospitality management - Electrical engineering - Mechanical engineering - Call Centre management - Fitter and Turner - Hair Care Four hundred and ninety five (495) young people benefited. Emperors also provides bursaries for higher education One hundred and forty (140) young people benefited.

Poverty Alleviation: - Provision of two food gardens implemented by Gauteng Department of Agriculture Conservation and Environment (GDACE) - Coordinated training on agriculture; methods of food gardens – training coordinated by Tshwane University of Technology; 24 community members attended. - Indigent Registration  A total number of sixty thousand five hundred and sixty eight (60 568) applicants were registered.

- New health facility is to be opened in Ramaphosa (Reiger Park Ext.5) Building is complete. Await appointment of staff and official opening date - Rodent control project: 5000 House to house inspections are carried out per quarter. Educational pamphlets are being distributed during the inspections. Notices are being issued, re-inspections are done and final notices and fines are issued. - Permits: - Permits are issued to specific premises listed under Schedule 2 of the EMM Public Health By laws dated 27 November 2009. - Activities requiring permits are accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees. - The permits are issued once off or when the premises changes ownership. - Number of premises to be issued with permits are 595. Number of permits issued – 210 - Use of sludge - A planning meeting was held to address the situation with relevant stakeholdersProvision of Medication by Gauteng Province and Drug stock outs has improved. Most drugs are in stock at most Clinics. - A new mobile unit was procured, but needs staff to be put into operation. - Successful Ante-retroviral Clinics were introduced and are maintained, in spite of personnel shortages. - Additional funds were obtained from the adjustment budget to procure N 95 masks for protection against infectious diseases and TB - A meeting with Gauteng Province and EMM ambulance Management was held. EMM ambulances are now assisting with P1 patients. However, the numbers of ambulances are still not sufficient for the need.

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Shortage of medication at Ramokonopi Clinic - The provision of medication is the mandate of the Gauteng Department of Health which supplies all of Ekurhuleni Metropolitan Municipality Primary Health Care facilities. The and patients are told to buy their medication. drug shortages which were previously experiences have been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. Patients not attended to when they arrive after - The Ramokonopi Community Health Centre renders 24-hour health services. - All services after 16:30 are rendered by the Gauteng 16h30. Department of Health. Formal complaints should be lodged to enable the provincial management to address concerns. The concern was brought to the attention of the Gauteng Department of Health. Patients arrive at Ramokonopi Clinic early in the The concerns were investigated and discussed with staff to morning and go back home at about 18h00. ensure that the flow of patients and waiting times are monitored Nurses are rude towards the patients closely. The service at Ramokonopi Clinic is poor and The concerns were investigated and discussed with staff to the staff is rude. address staff attitude and ensure that Batho Pele Principles are practiced. Shortage of medication at Khumalo clinic. A - The provision of medication is the mandate of the Gauteng letter was written to the Clinic Head requesting Department of Health which supplies all of Ekurhuleni for a meeting and they were told that their Metropolitan Municipality Primary Health Care facilities. - The drug shortages which were previously experiences have letter was unprofessional. been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. More Ambulance Ambulance services are the competency of the Emergency Services. The ambulance services are rendered jointly by the Gauteng Department of Health and the Ekurhuleni Metropolitan Municipality Emergency Services. Challenges are forwarded to the appropriate organisations Emergency Services and discussions are on-going. Request better treatment from nurses in the The concerns were investigated and discussed with staff to clinic address staff attitude and ensure that Batho Pele Principles are practiced. Poor service from the clinic The concerns were investigated and discussed with staff to address staff attitude and ensure that Batho Pele Principles are practiced. No medication in Clinic The provision of medication is the mandate of the Gauteng Department of Health which supplies all of Ekurhuleni Metropolitan Municipality Primary Health Care facilities. The drug shortages which were previously experiences have been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. Request for better treatment from nurses in the The concerns were investigated and discussed with staff to clinic address staff attitude and ensure that Batho Pele Principles are practiced. Staff shortage in Ramokonopi Clinic Currently there are no vacancies at the Ramokonopi Community Health Centre. A number of new Provincial Nurses have been placed since 2013. Request for Ramokonopi and Mofokeng Clinics The Ramokonopi Community Health Centre renders 24-hour to operate for six days in a week. health services 7-days a week. All services after 16:30 and on week-ends are rendered by the Gauteng Department of Health. Rats infestation - The Directorate Environmental Health is currently busy with a rodent survey in the whole of Katlehong. Premises where the harbourage of rodents are encourage have been served with statutory notices. - Pest control section- held a clean and green awareness road show in Ramokonopi East (ward 60) on the 29th of August 2013 which covers rodent baiting, presentations on how to control and eliminate rodents, handing out of educational pamphlets etc. Furthermore Council owned premises as well vacant stands are monitored and baited on monthly basis by the pest control officers and environmental health practitioners conduct house to house inspections in informal settlements as part of the rodent strategy. Why are they being removed in their yards not If premises are not zoned for business purposes City Development being able to do mechanical work. must be approached for rezoning or special consent. Environmental Health usually serves statutory notices if a nuisance is created. Illegally farming next to houses - Meetings with illegal farmers have been held. Due to the poor attendance another meeting is scheduled for 2 March 2013. The challenge is the availability of land for farming purposes. Departments such as LED, EMPD (for the roaming of animals), City Development together with Environmental Health need to liaise with the farmers to address this complex problem. Should no amicable solution be found legal action will then be taken against transgressors? - The Environmental Health Directorate facilitated the meeting through the office of the CRM. Two meetings were held in September and November 2013 respectively and the following Departments and NGOs were part of the said meetings, CRM, Environmental Health, City Development, Community Development (Poverty Alleviation), Legal and Corporate, Community Development Workers, SPCA and Councillor Letsoha. Other Councillors who experienced the same problems were invited but did not attend. The meeting resolved that a letter be written to Legal and Corporate (Properties Section) to request the department to submit an Item to Council to request that the farmers be accommodated at the identified land in Zonkezizwe and Palm Ridge Ext 5. Those identified land are zoned for Agricultural purpose. The said letter was sent on 13 December to Legal and Corporate, still awaiting their response. On the 11 December 2013, Clr Letsoha addressed the meeting at Zonkezizwe Hall where he told the farming communities to have their animal removed by end of January 2014 to the identified agricultural land in Zonkezizwe and Palm Ridge Ext 5. This was the initiative of Councillor Letsoha in his ward only. Request for the removal of scrap yards in - The complaint investigated on the 25/02/2013 revealed the residential area complainant is complaining about, the fact that his stand was changed in 2006 to Ngwenya. No complain about scraps in his yard - A fine of R1000 was issued on the transgressor; however the transgressor is still operating. The matter was also referred to City Development for their appropriate action. Volunteers not receiving their monthly stipend. The stipends of Community Support Programme Fieldworker were previously paid through a contractor the NGO Zakhe Foundation that was awarded the tender contract P-HEA 01 2011. The problems experienced with non-payment are being addressed. The contract expired on 30 June 2014 and all of Community Support Programme Fieldworkers are now being paid internally through the Ekurhuleni Metropolitan Municipality Department of Finance and ABSA Bank System which is working well, since July 2014 Is legal to be volunteer for more than 5 years Participation on the programme is voluntary however the and not having accredited certificates Department of Health and Social Development has developed an exit strategy to create job opportunities through the Pepfar funded partners and since the inception of the Community Support Programme 03 volunteers were employed by the Health Department and 57 volunteers are full time employed by Aurum Health Institute, Society for Family Health and CHAPS. The Community Support Programme is guided by Expanded Publics Works Programme and the participation on the programme is reviewed annually and volunteers who want to continue or renew their participation on the programme voluntarily cannot be denied an opportunity to participate in the programme.

DEPARTMENT: Health and Social Services DEPARTMENT CHALLENGES Health and Social Human Resources

Services - High Staff Turn-over resulting in loss of skills necessary to sustain clinical practice norms and standards. - Inability to retain and attract experienced staff as a consequence of the

non-competitive salary scales; - Low staff morale and burn-out due to the high workload of personnel.

Remedy: - Additional Posts have been requested through the Institutional Review process to improve the workload stresses and retain personnel.

Drug Supply Management

- Periodic stock-out of drugs and vaccines from the Gauteng Department of Health which predisposes clients to treatment non-compliance and loss of public trust in the public health system.

- Lack of adequate Vaccine Fridges at health facilities.

Remedy:

- Weekly drug-supply monitoring. - Continuous engagement with the Gauteng Department of Health (GDoH) regarding drug shortages to address the crisis.

- Upgrading of the old Katlehong North Clinic building to a Bulk Medicine Storage Facility to relieve the shortage of drugs due to storage challenges. The renovations are underway.

- Annual Budget to procure new and replace obsolete fridges. - Upgrading of the old Katlehong North Clinic building to contain a Bulk Pharmacy Storage Facility to relieve the storage challenges at PHC facilities.

Quality Assurance

(2) Overcrowding:

- Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients.

Remedy: - PHC facilities with severe space challenges have been identified for replacement or extensions on the Capital Building Programme. - During the current financial year the following new and replacement PHC facilities are being built:  Alra Park Clinic (New);  Ramaphosa Clinic (New);  White City Clinic (Replacement);  Joy Clinic (Replacement);  Tamaho Clinic (Replacement).

(3) Queue Management:

- Lack of Electronic Queue Management Systems contributes to complaints on long waiting times. - Lack of Courtesy Officials (Queue Marshalls) to assist with the sorting of clients and to look after the needs of the waiting clients. - Inadequate signage results in lengthy waiting times as clients are misplaced. Lack of signage affects the flow of patients negatively.

Remedy: - Hourly waiting time monitoring to identify bottlenecks; - Requesting of Courtesy Officials/Queue Marshalls posts through the Institutional Review process. - Standardized signage to streamline the flow of clients.

(4) Lack of ICT Systems

- Frequent network failure and slow networks makes it impossible or very cumbersome to capture data into the Electronic Client Registration. - The non-availability of connectivity severely hampers communication systems.

Remedy: - Annual procurement and roll-out of ICT Equipment through a phased-in approach; - Creation of dedicated ICT Officers through the institutional review process to manage and support electronic systems for the Primary Health Care Division;

(5) Accreditation of Health Facilities according to the National Core Standards for the National health Insurance

- Facilities need to achieve compliance on the Six Ministerial Priority areas; - Structural challenges as some facilities are small and old; - Compromised hygiene standards at health facilities due to overcrowding, outside dusty environments and the increased utilisation of PHC Facilities as well as insufficient cleaners (General Workers).

Remedy: - Fast-track health facilities towards compliance using a phased-in approach; - Replacement of small health facilities according to priority; - Create General Worker posts through the institutional review process; - Ongoing motivation of the community to keep the facilities clean.

Maternal and Women Health - Late booking of pregnant women to attend Antenatal services impacts negatively on Prevention of Mother-to-child Transmission of HIV as well as on the health status of mother and infant; - Non-attendance of males to Contraception and Fertility Planning Clinics (Couple Year Protection Rate is not increasing).

Remedy: - Awareness campaigns to promote attendance to Antenatal care at the correct intervals; - Awareness campaigns to promote attendance by men to contraceptive and fertility services. Health and Social HIV/AIDS, Sexually Transmitted Infections and Tuberculosis Control (HAST) Services - Antiretroviral Therapy (ART) regular drugs stock-outs in 2012, overlapping into 2013, now stabilized in 2014; Health and Social Services - High unrealistic Health screening and testing (HCT) targets set Nationally and Provincially. Targets are difficult to achieve as the same population is becoming saturated with those who already know their own status; - Difficulties in managing TB-HIV Co-infected Clients due to high staff turnover that results in the loss of critical clinical skills in this area of expertise; - Lack of service integration, where some of the HIV/AIDS programmes are managed vertically results in missed opportunities for other health needs.

Remedy: - On-going monitoring of drug stock-outs and motivation of Gauteng Department of Health to sustain stock levels; - On-going Health Screening Outreach Campaigns to reach as many people as possible and to achieve the targets. - Retention strategy to avoid loss of skilled personnel; - Implement the integrated approach to the management of all Chronic Diseases, inclusive of Antiretroviral Therapy.

Social Development - Impact analysis of programmes - Shortage of staff - Monitoring and Evaluation

Environmental Health − Improving environmental hygiene in order to sustain gains made with regard to reduction of rats infestation by doing the following:

 Provision of additional bins to backyard households in premises in order to reduce illegal dumping.  Developments of refuse drop off centers in townships to cater for garden refuse and other large refuse.  Replacement of all damaged refuse bins and the roll out of 240 liter bins.  Provision of a regular and sustainable refuse removal service at the informal settlements.

- Rodent control Project: Ongoing house to house inspections in residential suburbs. - Permits: The issuing of permits for accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees is a challenge due to zoning constraints. - The use and disposal of sludge: Sewage works use wet sludge at agricultural holdings. This causes unpleasant situation in the area. - The issuing of Public Health Permits in terms of the EMM Public Health by – laws to Informal Traders is another hurdle. This is as a result that such businesses do not have consent to operate such businesses or are not zoned to engage in such business activities. The same applies to the issuing of COAs (Certificate of Acceptability) which is a legal requirement in terms of GN R 962 of 23 November 2011 promulgated under the Foodstuffs, Cosmetics and Disinfectants Act 1972 (Act 54 of 1972). - Mushrooming of hawkers/informal traders around shopping centres without shelters. - Keeping of animals in previously disadvantage areas is a major challenge. These animals are causing a nuisance in residential areas. A concerted effort/intervention from various departments is necessary since Environmental Health on its own cannot resolve this issue. - Lack of capacity in terms of Human resource allocations - Limited budget allocations for certain OPEX votes e.g. Printing and Stationary - Burning of waste and especially tyres. - Lack of appointed contractors for cleaning of stands and pauper burials - The issuing of permits and Certificates of acceptability on premises is hampered as a result of zoning and consent not finalized by City Development Department. Sewage works use wet sludge at agricultural holdings causing a health nuisance. - Permanent employment of the temps as they have been trained with the new online registrations - Indigent applicants not staying in their own properties. - Child headed needs the protection of the Clerk of the High Court - Several Drug Stock shortages from Gauteng Province were experienced in 2013 due to non-payment of suppliers. - Mobile Unit was written off as it was old and not roadworthy anymore. - The numbers of patients attending Clinics are increasing with 10-20% per annum, while personnel numbers decrease. This is due to non-filling of vacant positions by Gauteng Province and difficulty to attract Professional Nurses due to the lower salaries on the new T scales. This leads to long waiting times and patients who are impatient with nurses who are also tired and overworked. - Budget is insufficient to repair and maintain buildings, UV lights, medical equipment and air conditioners. Several roofs are leaking, causing damage to walls, other infrastructure and expensive medication. Several Clinics need painting.

2.7 City Planning DEPARTMENT ACHIEVEMENTS City Planning Certification of completed residential and non-residential building projects. − Between 01 July 2012 and 30 June 2013 the total rand value of residential & non- residential building projects completed under the supervision & certification of EMM (emanating from approved building plans) amount to the tune of R3.6 billion.

Centralisation of Building Control and Outdoor Advertising − Centralisation of Management of Building Control − Legal requirement of the appointment of Building Control Officer (BCO) concluded − Establishment of delegations of powers − Conducting of by-law awareness campaigns − Established and centralised of Outdoor Advertising Division and populated staff component with regional representation − Developed and approved Council policy for control of outdoor advertising with three subsequent revisions thereof − Established revenue stream for Council with favourable generation of income − Revision and amendment of tariff structures annually − Standardisation of processes

Consolidation of 9 towns and fragmented GIS systems − GIS strategy approval − GIS policy approval − Centralisation of GIS services, data − Formalisation of Corporate GIS

Digital City concept − On line mapping viewer to provide maps to all clients digitally http://gis.ekurhuleni.gov.za

Ekurhuleni Uniform Town Planning Scheme − Obtained Council approval for draft Scheme on 27 September 2012

Dolomite Risk Management − Rehabilitation of the undevelopable land as a result of dolomites, sinkholes, dolines in access of 850ha

Germiston – Palm Ridge Extensions, Zonkisizwe and Extension, Katlehong South - Development of low-cost residential township with state-subsidised housing.

Katlehong - Development of 2 new Customer Care Centres in Katlehong - - Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

2.8 Disaster and Emergency Management Services

DEPARTMENT ACHIEVEMENTS DEMS Replacement and augmentation of specialised emergency vehicles and equipment.

Since the establishment of the Ekurhuleni Metropolitan Municipality the department managed to purchase a total of more than 76 fire engines to the total value of more than R120m which are intended to improve the availability of fleet and response times significantly.

Procurement of ambulances and response vehicles.

During the 2012/13 financial year EMM has procured a total of 48 ambulances and 9 Response vehicles to augment the old fleet and increase the number of ambulances available on the road per shift. These vehicles enable Emergency Services Division to improve service delivery and response times. Implementation of the Fire Brigade Reserve Force policy.

Emergency Services Learnership Programme

The department managed to train more than 200 students in terms of the Emergency Services Learnership Programme. This training enables the successful candidates to be marketable in the specializing field.

Establishment of Metro Call taking Centre and Disaster Management Centre

- The department managed to establish a Metro Call taking Centre and a Disaster Management Centre at Bedfordview. The establishment of the Metro Disaster Management Centre is required by Disaster Management legislation. - The Disaster Management Centre is part of the integrated institutional capacity for the municipality which assists to introduce a comprehensive Disaster Management Plan for Ekurhuleni as well as assisting at the OR Tambo International Airport which is a National Key Point.

Establishment of Dispatching Centres The following centres have been established which serve their area of jurisdiction: - Springs - Alberton - Kempton Park

Homogenous Tariffs The homogenous tariffs were created in order to render the same service at the same cost within Ekurhuleni. Provision has been made for the cancellation of fees for pregnant woman, registered indigents, charity organizations and during declared disasters.

Community Emergency Response Team (CERT) Programme - A total of more than 300 (to be 600) community members have been trained in Community Emergency Response Team (CERT) Programme since the establishment of EMM. The training include the following: - Basic Fire Fighting - First Aid - The trained members are intended to be used in educating the community in their respective informal settlements in order to reduce fire incidents

Construction of Disaster Management Satellite Facilities - The department has constructed the following Disaster Management Satellite Facilities:  Tsakane Disaster Management Satellite Office  Katlehong Disaster Management Satellite Office Kempton Park Disaster Management Regional Office

DEPARTMENT: DEMS DEPARTMENT CHALLENGES DEMS - The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk-ins when the manager and the DM officer are out of the office.

2.9 Customer Relations Management

DEPARTMENT ACHIEVEMENT Customer Relations Customer Care Centres - Establishment of 20 Customer Care Centres Management - Provision of 20 Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of 20 CCAs

Extending access to service - Building 5 New CCCs – Kwa-Thema, Thokoza, Tsakane, Katlehong 2 and Etwatwa

Refurbishment of existing CCCs - Customize and refurbish 4 CCC’s – Alberton, Edenvale, Duduza, Katlehong 1

Branding of CCCs - Branding of 20 CCC’s outside - Branding of 5 new CCC’s inside - Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, - Branding of 20 Caddies to provide community services such as loud hailing

Call Centre - Establishment of the Call Centre - Movement of call centre from Harrison Str. JHB to DEMS

Urban Marshalls - 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Councillor Support - Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed

Customer Service Week - Celebrating annual customer service week (October) - Promoting good customer service

Complaints Management - Over 1 000 000 complaints by CCCs in the past 6 years

DEPARTMENT: CRM DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints). - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge 1.10 Environmental Resources Management DEPARTMENT ACHIEVEMENTS Environment Resource Greenest Municipality Award – Ekurhuleni Overall Winner 2013 Management - The Greenest Municipality Competition (GMC) started its life as the Cleanest Town Competition (CTC) with a primary focus in implementing the National Waste Management Strategy. - The Cleanest Town Competition’s pillars were the principles of reducing, recycling and reusing waste materials. - Although these principles are still relevant, other elements related to sustainable development and various greening interventions have been added. The GMC focuses also on effort to get our municipalities to be central to the green economy.

Environmental Education and Community Involvement - OR Tambo Environmental Education and Awareness Centre - Training of Eco-Guides - EYE – Ekurhuleni Youth Environment - environmental capacity development program focusing on youth in school and youth out of school - Recruitment of 100 Environmental Stewards

1.11 Finance DEPARTMENT ACHIEVEMENTS Finance - EMM achieved an unqualified audit opinion for the 4th consecutive. - A sound financial performance , liquidity, number of days cash holdings of 81 days vs 50 days - EMM credit rating was retained at AA3za99% match between billing and valuation roll - 92% of billings based on meter readings (and not interims) - Real revenue increased by 3% year on year - Cost containment projects implemented – expenditure lower than budget by 5.49% in total - Improved reporting on capital budget implementation – new electronic planning system implemented - E-Siyakhokha project – has become a successful communication method between EMM and residents - SMSs are an additional tool of payment for municipal services - All loans and bonds have sinking fund plans in place - Queries from the community are being addressed effectively

1.12 Transport Planning and Provision DEPARTMENT ACHIEVEMENTS Transport Planning and Comprehensive Integrated Transport Plan(CITP) Provision - As per the National Land Transport Act No.5 of 2009, all Type 1 Municipalities are expected to develop a five year Transport Plan that will guide the Municipality on the Transport needs within its area of jurisdiction. - The plan is also aimed at assessing the status quo and through a public participation process agree on how these challenges will be addressed and prioritized over a 5 year period. To date, the Department has completed the draft plan and will be embarking on a public participation process where the challenges that were identified will be discussed and the probable solutions agreed by all, will be adopted.

Implementation of Integrated Transport Plan (IRPTN) - Ekurhuleni Metro is one of the 12 Metros in the Country selected to implement the IRPTN. - With the operational plan in place, the Department is envisaging commencing with construction in February 2014.

Provision of Public Transport Facilities - The provision of Public Transport Facilities is of paramount importance and the Department even though it has a limited budget is committed to providing these facilities. - In the next two years, focus will be on constructing a new regional intermodal facility in Germiston , to replace the current facility.

Licensing Services 1. Improving Services - The offering of Licenses is an essential service that enables our citizens to be employable. - The Ekurhuleni Licensing department is also ranking amongst the highest revenue generating centers. - Efforts have also been primarily to protect this revenue against fraud and corruption and as well as the competition from the Post Office. - In the past two years, the Department focused on extending its services and improving on turnaround times amongst other things.

2. Extending Services - Three drive thru’s were opened in the following areas Duduza, Kwa-Thema and Katlehong. - The department is also looking at constructing new licensing hubs in Tembisa and Katlehong.

3. Outreach –Programmes 3.1 School Outreach Programme - To combat fraud and corruption, a schools outreach programme was introduced where learners from various schools in Ekurhuleni can be booked for learners tests on a Saturday which is more convenient for them, - This process has reduced corruption in the centers as the learner’s only interface with EMM staff and there are no middle men. - More than 3000 learners benefited from this programme to date.

3.2 Indigent Programme - As part of the Indigent programme of the Municipality, Licensing launched a programme to identify learners from indigent families who will be trained and tested at the cost of the Municipality. - A total of over 1500 learners were enrolled as the first beneficiaries of the programme.

3.3 Job Creation Programme The Department is committed to job creation and in the years under review, - A total of 360 jobs were created through various programmes such as the cleaning of taxi ranks, cleaning of licensing services and various transport studies that required surveys to be conducted. - This facility is now under construction and is scheduled for completion in April 2014.

DEPARTMENT: Transport Planning and Provision DEPARTMENT CHALLENGES Transport Planning and - Ekurhuleni has 9 towns which are disconnected and this affects the travel times for commuters form one town to the next. Provision

- The absence of Public Transport Infrastructure in most parts of Ekurhuleni e.g. Public Transport Facilities, Bus Shelters and Bus Stops.

- The limited Municipal Bus services.

- Shortage of examiners and lack of facilities to train them.

- Lack of Public Transport FacilitiesDue to lightning that struck our systems on the 14th of December 2013 all systems were down. - On the 17th of December 2013 the Post office and Tasima repaired damage on the E – Natis server and we could work on the E – Natis. - We logged a call with ICT help desk with reference nr: 394324 on the 17th of December 2013 for telephones, Fax machines, PC’s and scanners which were out of order but until today we’re still stuck with the same problem even after we tried all avenues to have it fixed. - Mr Lucas Dlamini came in the second week of January to assist us but only one PC and one telephone – can only take incoming calls - is operational. - According to Mr Dlamini the main board has been hit and they do not have any new ones to replace the existing parts. - We need to communicate with Prodiba, Ndot, ect on a daily basis and with our current status we are unable to render a sufficient service. This is out life line and we are crippled, we ask for your urgent assistance in this matter.

DEPARTMENT: Transport Planning and Provision ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request a station in Thinasonke between The Metro forwarded the request to PRASA and the latter entity Kliprivier & Angus confirmed that there is a Rail Station in Thinasonke called the Angus Station.

1.13 Ekurhuleni Metropolitan Police Department

DEPARTMENT ACHIEVEMENTS EMPD - Establishment of Precincts  EMPD established twenty (20) precincts and twelve (12) specialized units through-out Ekurhuleni.

- Units Established  Equestrian  Motorcycle  By-laws

- Procurement of Vehicles  Eight hundred and fifty nine (859) vehicles including specialized vehicles have been procured since the inception of EMPD to improve police visibility and service delivery.

- Increased EMPD Forces  Two hundred (200) learners have been trained through metro police learnership programme that was implemented in 2012.  150 Peace Corps were recruited in 2013 to improve by-laws enforcement and traffic flow in Ekurhuleni.

- Crime Prevention Campaigns  In addition to the traffic responsibilities of the Department, it was also successful through its crime prevention campaigns in ensuring the arrest of 1927 criminals involved in a variety of unlawful activities (including drunken driving; speeding and miscellaneous illegal activities) during 2013.

DEPARTMENT: EMPD ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for more Security Personnel in Please supply contact details of the clinic mentioned. If the department clinics lodges a request we can deal with it. EMPD was never approached for additional guards. The department would have to find funds for any additional guards. IBALCO instructed the COP/EMPD to reduce guards

DEPARTMENT CHALLENGES EMPD - Disciplinary systems - Lack of specialized vehicles - Inadequate specialized training - Lack of shooting range facilities

1.14 Economic Development

DEPARTMENT ACHIEVEMENTS

Economic Development - 120 Unemployed youth have been placed with external companies for Experiential Learning through an advert that attracted a number of companies. - 20 EPWP Vukuphile Leaner Contractors appointed are appointed for the EPWP Learnership Programme. - 85 SMME’s (including cooperatives and emerging farmers) were supported through the EMM enterprise development programme and through The DTI Enterprise Development Support programme. - 562 New Jobs were created through external interventions namely; Lordsview Industrial Park, Mayfield Shopping Centre. - 2873 New Work opportunities were created through the Municipality’s Opex and Capex Projects. Job creation is reported by the DPW on a monthly basis.

DEPARTMENT: Economic Development DEPARTMENT CHALLENGES

Economic Development - Need to identify potential petitions and their potential anticipation and resolution thereof.

- Intensified cooperation and engagement with external stakeholders and provision of responses thereto. - Tourism PDIs normally struggle to provide relevant documents to access government support

1.15 Real Estate (Park) DEPARTMENT ACHIEVEMENTS

Facilities & Real Estate - Developing of Community Park at Roodekop ext. Park 31 and Twala Park, Park furniture is completed, earthworks completed.

- Planting of 100 trees at Tshabalala street and replacement of Katlehong entrance. - Installation of Bollards and repairing of tables at Moseleki East Park. - Grass cutting was done Katlehong entrances, parks and main roads.

DEPARTMENT: REAL ESTATE (PARKS) ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for the development of a park The stand is not zoned as Park or public open space Request park for children The stand is not zoned as Park or public open space Request for the development of a park There is park nearby Request for grass cutting next to Ponego The grass was cut in April 2013 the area is clean. High School Request for grass cutting in Likole Ext 1 The grass was cut in of April 2013 the area is clean. (open spaces) Grass cutting in Kwenele The community are ploughing mealies in the public open space Request grass cutting between Moleleki The grass was cut in May 2013 Ext 1 and Ramokonopi East Request grass cutting The grass was cut in May 2013 Request grass cutting The grass was cut in April 2013 the area is clean. Request Parks The grass was cut in June 2013 the area is clean. Request Parks The stand is not zoned as Park or public open space Request grass cutting between Moleleki The grass was cut in May 2013 Ext 1 and Ramokonopi East Request Parks The stand is not zoned as Park or public open space

DEPARTMENT: Facilities and Real Estate DEPARTMENT CHALLENGES Facilities & Real Estate - Supply chain management processes are severely delaying the purchase of material to enable work teams to attend to day to day maintenance work.

- The delay in payment of both suppliers & contractors has resulted in the suspension of accounts and or the withholding of services Southern Region

- Employees demotivated – they need to be motivated - No uniform working standards – some employees in other department work overtime up to 40hrs and some are not allowed to that? Where is uniformity?

- Lack of capacity- no Project managers/skilled/trained Artisans - Capacity to perform and delver 100% good service to the community - Supply Chain Management not fully operational due to lack of capacity

- Slow payment of suppliers (sometimes it takes 120 days for a payment to be processed, which results in delays of material - Material stored at stores not of good quality

- Orders are delayed (it can take a month for a Project Manager to get an order).

- Delegations to be revised (HOD to make final recommendations) - The maintenance of parks, grass cutting and pruning of trees remain a challenge. Intervention - Maintenance will be executed based on the monthly maintenance plans schedules that have been introduced according to acceptable norms and standards, and within the existing resources constraints. - Limited and unreliable resources e.g. the aged fleet, limited operational etc. are factors contributing to maintenance backlogs. - The department is however in the process of conducting a full operational plan including a situational analysis, which records all resource requirements. This would enable the department to present the exact requirements to move from the current situation to the ideal situation.

1.16 Solid Waste

DEPARTMENT ACHIEVEMENTS Solid Waste - Removals of illegal dumping are taking place although it is a recurring action. - A Service point count was established and confirmed.

- None - as the area has limited space and as the Department’s desire is to accommodate the whole community by the building Mini Dumping Sites in the area is not possible at this stage. - Changed Refuse Removal Calendar from a Move on Calendar to a Fixed Calendar from January to December 2014.

DEPARTMENT: SOLID WASTE ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for a dustbin The customers are welcome to speak to the Ward Councilor or alternatively collect at the Depot in Germiston. He is removing rubble and refuse It is not viable to have mini sites in the townships because the area is therefore requests for a dumping site congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized. Request for a dustbin The customers are welcome to speak to the Ward Councilor or alternatively collect at the Depot in Germiston. Identify a dumping site It is not viable to have mini sites in the townships because the area is congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized. Requesting a dumping site It is not viable to have mini sites in the townships because the area is congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized. Illegally dumping on the walk path The Department are not responsible for walk paths.

Requesting a dumping site It is not viable to have mini sites in the townships because the area is congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized.

DEPARTMENT: Solid Waste DEPARTMENT CHALLENGES

Solid Waste - Illegal dumping are still a big challenge in the area by the Community and Departments.

- Roll out of 240 Lt bins. - A need for Mini Dumping Sites in the area

Customer Relations Manager: Teboho Ncheke Contact Number: 011 999-1411 Address: 2098 Masakhane Street Admin Block

KATLEHONG 2 WARD PROFILE

POPULATION

The Estimated Residents: 204 058

WARD COUNCILLORS

NAMES WARDS

CLR Johannes Teboho Maama Ward 59 CLR Cecil Eddie Letile Komane Ward 60 CLR Kenneth Teboho Letsoha Ward 61 CLR Grace Sibeko Ward 62 CLR Nkosinathi Shabalala Ward 63 CLR Johannes Matabane Ward 101

HOSTELS

NAMES

Buyafuthi Hostel Kwesine Hostel Kwa-Mazibuko Hostel

FACILITIES

FACILITY TOTAL

Libraries 1 Police stations 2 Community halls 1 Playing grounds/ Parks 17 Churches 7 Shopping Centres 1 Schools 13

1. DEPARTMENTAL REPORTS

1.1 Energy DEPARTMENT ACHIEVEMENTS Energy Prepayment Vending Prepayment vending via commercial suppliers have been activated. An online vending system was established to limit prepayment vending risk. The following vending options exist:- - point of sale; - cellular technology; - internet vending, and - more automated vending machines

Prepayment metering was provided to 220 000 customers

Internet Metering - A project was executed whereby customers on demand metering were migrated to automated meter reading - The automated system provides readings on a 30 minute basis - Upload figures are approaching 100%

- Palm Ridge Phase 1 - Electrification of 1 797 Stands - Palm Ridge Phase 2 - Electrification of 849 Stands

High Mast Lights - 598 High Mast Lights have been installed since 2006

Thinasonke - Electrification of 725 Stands

Palmridge Substation - The construction of a 33/6.6kV substation to provide additional capacity to the 14 000 residential supply connections to the Palm Ridge area.

Management of Cable and Copper Theft - 30 Million spend per annum to mitigate the risk of cable and copper theft

Palm Ridge Phase 3 - Electrification of 3 260 Stands

Palm Ridge Phase 4 - Electrification of 4 144 Stands

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13)

Request for street lights in Kwenele Ext 2 Request to be submitted for the financial year 2014/15 Street lights in Ramokonopi East are not Maintenance done regularly complainant should be specific on street working names Request for High mast light Request to be submitted for the financial year 2014/15 Electrification in Palm Ridge Ext 6 To be completed 2013/14 financial year. Request for street lights. Request to be submitted for the financial year 2014/15 Request for street lights Request to be submitted for the financial year 2014/15 Request for street and high mast lights Request to be submitted for the financial year 2014/15 Maintenance of street lights Maintenance done regularly complainant should be specific on street names Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request high mast lights Request to be submitted for the financial year 2014/15 Request for electricity in Palm Ridge To be completed 2013/14 financial year. Request for high mast lights Request to be submitted for the financial year 2014/15

1.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation Piped Water Provision - Increased from 84.3%(1996) to 87.1%(2011)

Standpipes water provision - Decreased from 12.8% (1996) to 11.7% (2011). A number of households were provided with houses that led to the decrease.

Households with no water - Decreased from 1.9%(1996) to 1.1% (2011)

Sanitation Provision (chemical/Flush) toilets - Increased from 84%(1996) to 87.6% (2011)

Households without sanitation - Decreased from 4.5%(1996) to 1.2% (2011)

Stands serviced - 4944 stands were serviced with water and sanitation in 2012/13

Ablution blocks - 8 ablution blocks were installed in Informal Settlements in 2012/13

Meters Installed - 17930 meters were installed

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for meter leakages to be fixed The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Low water pressure and water Vosloorus SDA - Cedric Khoane. Please take note that Council shutdowns on weekends maintenance team need to close water before they can repair a fault on a network. No water and sanitation connection Revenue/ Vosloorus SDA – Generic statement. Sewer leak from August 2012 Wrong address given its 736 still blocked was captured under complain number 728153. It is private blockage. Low water pressure on weekends Vosloorus SDA – Cedric Khoane. All the low water pressure problems were attended to by council teams in September 2013. Meter leak The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Sewer problem every week Vosloorus SDA – Cedric Khoane. The reoccurrence of blockages is caused by foreign objects that are dumped in the system by users. We are busy sweeping all the problematic sewer lines. Sewer problem after it rains The sewer spillage after rain fall is caused by some of the community members who have connected their gutters into the sewer system. The community is advised to refrain from this practice as it is contravening the building by-laws. Sewer problem in the area The sewer blockage has been attended to. Meter leak The community is requested to report leaks at meters, with specific address details to their Customer Care centre’s or 0860543000 or 011 999 5664/5565/5437/5668. Complaints can also be emailed to [email protected]. Sewer problem every week it needs an Vosloorus SDA - Cedric Khoane intense maintenance

DEPARTMENT: Water and Sanitation DEPARTMENT CHALLENGES Water and - Project implementation delays as a result of work stoppages by communities/ward councilors : employment demands Sanitation - Immediate availability of metering materials - Site conditions:  Existing services on the way of meter locations

 Geotechnical conditions - Access to properties when either repairing/replacing/installing meters Consolidation of connections with Business/Large properties/informal settlements: ease of - identifying connection points for consolidating into one bulk meter. - Densified informal settlements/human settlements for proper discretization of meters. - Environmental conditions of site where project is implemented. - Possible collusion of bidders (though yet to be proven). - Accumulated water & sanitation infrastructure replacement and upgrade backlogs - High water losses due to infrastructure leaks - Highly inundated Waste Water Treatment Works - High incidence of sewer blockages due to misuse by residents - Water pipe breakages by third party contractors from Roads & Storm Water & Electrical department. Conditions of wayleaves not adhered by contractors. More often breakages are not reported and are discovered by the department or reported by community as no water. In cases where contractors fix where breakages had occurred poor repair work is done. - Stormwater ingress into sewer pipes causing overflows at the sewer pumpstations due to too much water getting to the pumpstation and the pumps not being able to cope with the amount of water getting there. Pumpstations are only designed to handle sewer only and not storm water. - Dumping of foreign object or material in sewer manholes. Most of the blockages occur because of stones, bricks, tyres, blankets, ash, etc, being dumped in sewer manholes causing serious blockages in the system which ends up requiring specialised equipment to clean the sewer pipes. - Non adherence of building regulations or encroachment of servitudes on to municipal services. Lack of enforcement of building regulations when residents extending boundary walls or making house extensions onto or within water or sewer infrastructure causing delays when responding to water leaks or sewer blockages. - More maintenance teams needed to deal with everyday complaint s received from the public. The area of responsibility has grown however the number of personnel has remained the same if not less. For service standards to be met at least 4 more teams are required.

1.3 Human Settlement DEPARTMENT ACHIEVEMENTS Serviced Stands 125695 Housing Top Structures 96081 Value and Hectares of land purchased +/- 2000 Rental Housing Units newly delivered in 988 social Housing Units the affordable category Non-subsidised housing units facilitated The figures are being collated

Hostels upgraded and refurbished - 3 Hostel upgraded - 2 Hostels currently planned for redevelopment. Number of council owned rental units - 24 Hostels with 44526 beds maintained and households provided - 38 blocks of flats comprising of 2179 housing with accommodation units. - 15 old age homes consisting of 1240 Number of titled deeds issued by the Process of audit to determine exact number to be Deeds Office initiated Number of TORPS and EEDBS units 19399 transferred Number of RETRO and EEDBS units 3041 transferred Township Regeneration Integrated plans and strategies for the redevelopment of the following Township complexes completed: - Tembisa - Kathorus - Kwatsaduza - Wattville/Actonville and - Daveyton/Etwatwa Management of informal settlements 119 Number of informal settlements managed in terms of the provision of basic services Projects still to be achieved (June 14) 2 Housing and Provision of Basic Services: - Completion of feasibilities and planning for 36 informal settlements - Construction of 1790 houses in Etwatwa, Moleleki, Magagula, Eden Park and Alra Park. - Information and Marketing Campaign for the delivery of 5000 title deeds for state and government properties

3 Securing suitable land for housing development due to: - Two portions of land

4 Population Growth and In-migration - Commence with planning for implementation of the capital projects for the 4 township regeneration projects - Complete the consultation and conclusion of the social compact for the implementation of Informal Settlements Upgrading Plan

DEPARTMENT: Human Settlement ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Housing waiting list since 1996 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1997 no Due to an acute shortage of suitable land for RDP Development as well response as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Complain about people who own houses Upon receipt of substantial information and evidence, this matter will illegally from 1994 be referred for further investigation. Request for a RDP house Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1976 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list from 2007 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes. Housing waiting list since 1998 Due to an acute shortage of suitable land for RDP Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes.

DEPARTMENT CHALLENGES

Human Settlement The EMM has been faced by the following challenges in the human settlements delivery process:

5. Housing and services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

6. Securing suitable land for housing development due to: - Dolomite &Wetlands - Suitable land is located in the outskirts far from socio- economic facilities - Suitable land is located in the outskirts far from socio- economic facilities - Privately owned land expensive to acquire

7. Population Growth and In-migration - lead to densification and growth of Settlements

8. Land invasion has negative impact on: - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog

1.4 Roads and Stormwater DEPARTMENT ACHIEVEMENTS Roads and Stormwater Palm Ridge informal settlement - Development and construction of roads and stormwater in the Area

- The increased risk of flood damage and the further deterioration of safe driving conditions during heavy storms are however directly related to the on-going conversion of natural habitat to built-up suburbs in the upper regions of the catchment area.

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Tarring of roads in Ramokonopi East Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for the tarring of roads in Roads and stormwater drains to be constructed is prioritised each year, Ramokonopi East based on the availability of funds and subsequent to the input of the ward Councillor. Request for the tarring of roads and Roads and stormwater drains to be constructed is prioritised each year, sidewalks in Ramokonopi East based on the availability of funds and subsequent to the input of the ward Councillor. Request for storm water drains from Application will be evaluated to establish if the application is warranted Ramokonopi West to East and if warranted, the installation will be scheduled for execution

No streets in her area Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request street lights and tar roads. Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for speed humps at Khabanyane Application will be evaluated to establish if the application is warranted street and if warranted, the installation will be scheduled for execution

Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for tar roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Request for street naming in Moleleki Ext The street naming process needs to be initiated by City Planning 1 Request for the tarring of roads Roads and stormwater drains to be constructed is prioritised each year, based on the availability of funds and subsequent to the input of the ward Councillor. Emhzane street is damaged and it needs Application will be evaluated to establish if the application is warranted to be fixed. and if warranted, the repairs will be scheduled for execution

DEPARTMENT: Roads and Stormwater DEPARTMENT CHALLENGES Roads and Stormwater The interference on the project by the communities during implementation, i.e. strikes, appointment of the CLO’s, etc.

- Relocation of existing services. - Delays in approval of Water Use Licenses (WUL), and Record of Decisions (ROD).

- The uncertainty of private developers on planning issues. - Expropriation of land, and - Encroachments

- Encroachments of road reserves by residents. - Lengthy processes in obtaining environmental authorisations (Records of Decision) and Water Use Licences with respect to capital projects.

- Insufficient (budget) to address the needs. - Illegal construction of speed humps by residents. - Damaging of the newly paved roads in the residential areas. - Ageing infrastructure (age of some of the roads and stormwater infrastructure a concern). - The impact of densification on the overall sustainability of infrastructure not designed to deal with such additional demands. - The growing private car ownership. Impact on the capacities of existing roads. - The impact of climate change on rainfall patterns and intensities. Increased intensities more common with respect to rain storms. - Lack of public transport in certain areas. - Illegal land uses in certain areas. - Resistance with respect to the adoption of sound road access management principles in development proposals. - A complete disregard of the rules of the road (Obeying of the law with respect to traffic regulations). This lead to the growing requests for traffic calming measures. Traffic calming measures however lead to various indirect side effects like impact on capacities, impact on emergency response times, increased noise levels, increased engine emissions, increased fuel consumption, impact on the movement of goods, etc. - The impact of overloading on the design life of roads. - Outside service owners not working according the way leave policy and do not do reinstatements. - All re-in statements for EMM service owners must be reported on complaints system for uniform records and done by roads department. - Workman ship of outside service owners contractors. - Theft and vandalism of infrastructure (Traffic sign and street names). Switching over to alternative materials for Manhole lids and catch pits. The alternative material lids are not always interchangeable with steel lids due to different strength characteristics. Must replace frame as well. - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard. - Theft of manhole covers and vandalism if signs - Pothole maintenance, Stormwater - Potholes repairs and Roads rehabilitation/maintenance - New Roads construction - Road markings and signs (Tonnage restrictions) - Pedestrian bridges 1.5 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities

- Katlehong Pool upgraded. - Resurfacing of Katlehong Stadium Athletic track. - Re-surfacing of ‘all – weather’ courts in Ramakonopi, Dikole and Tsholo Section in Katlehong. - Upgrading of major stadia, Katlehong, Sinaba, Makhulong, Mehlareng, Vosloosrus.

New Sport Facilities - Zonkizizwe - 2 Fenced Soccer Fields with all-weather courts - Ncala - 2 Soccer Fields with all-weather courts - Hlahatsi - 1 Soccer Fields - Construction of Tsakane stadium. SRAC Sport and Recreation: Events and Programmes - The successful hosting of the ‘SA Open Golf’ championship over the past three years. - The successful hosting of the ‘Dischem Ride for Sight Cycle Challenge’. - The successful hosting of the ‘2013 African Triathlon’ Championships as part of the ‘5150 National Triathlon Series’. - The successful hosting of the City Of Ekurhuleni Sports Awards. - The successful hosting of the ‘Tambo Liberation Walk’. - The following Mass participation programmes were presented in all customer care centres; - Community sport development programmes where community members participated in 8 sporting codes, namely soccer, netball, athletics, volleyball, karate, boxing and table tennis. These community games culminated into the Ekurhuleni wide games. These final competitions were held at Germiston Stadium in June as part of the youth month celebration. - Kiddies Olympic is a recreation programme aimed at 4-6 year old. Learn to Swim programme. - Holiday programmes commonly known as Arebapaleng were formerly introduced as structured programme in Ekurhuleni taking place during the June and September holidays in our Recreation Centres. - Launch of the Ekurhuleni Sport Council - The City of Ekurhuleni Sport Council was officially launched and 17 out of 20 Local Sport Councils were also formally launched. The remaining 3 Local Sport Councils will be launched in 2013/14 financial year.

Heritage and Museum: Projects Completed - Katlehong Art Centre, completed

Library and Information Services - Two (2) mobile library buses were also acquired to be of service to the community in the Eastern and Southern Service Delivery Areas - Three (3) new libraries, namely, Isaac Mokoena Library, Zonkezizwe Library and Spruitview Library, were erected in the Southern Service Delivery Area.

Internet Connectivity - Free Internet Access to all our 43 libraries. Library and Information Services.

Establishment of Toy Libraries. - Toy library service established in 6 libraries, namely Springs, Boksburg, Zonkezizwe, Phomolong, Winnie Mandela, Edenvale,

Expanded library Service to the Visually-Impaired EMM community - Purchased 63 Daisy machines for the blind and print handicapped community members.

Library Media - On collection development, 26473 library materials were added to the library book collections in the 2012/13 financial year.

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for swimming pool for children The Vosloorus swimming has been renovated and has been open to the public since October 2013. The Katlehong swimming pool will be completed by end of March 2014. Pools are also provided in Palmridge and Thokoza.The completion of the two pools should provide some relief in relation to this particular service. The Department will investigate the possibility of establishing other pools in the area as part of the backlog study and revert back to the community in the 2014/2015 financial year after the completion of the said study. Request for sports fields and a library The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a library near Sontonga Mall The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a library, community hall and The Palm Ridge hall currently serves the community of Siluma View. The sports grounds in their area facility is situated within walking distance of Siluma View. In addition there are two soccer fields, Taro and Dolphine ground and as well as hard courts available. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a library in Ramokonopi The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for the grading of grounds in The grounds were graded during the 2012/2013 financial year. The Ramokonopi West. Request for the Department has acquired additional funding for the grading of informal installation of soccer poles for the ground fields. The fields will be subjected to a prioritisation process in relation next to Ramokonopi Police Station and to the grading of informal fields. the other one is next to ZCC church in Likole Section Request for a library and a hall The Department agree that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for the renovation of all Sports Department has acquired additional funding for the grading of informal fields in Katlehong fields. The fields will be subjected to a prioritisation process in relation to the grading of informal fields. Request for sports fields. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a community hall in Ward 59 Monise Section can make use of the proposed hall in Ramokonopi East. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a community hall The Department agree that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request play ground Somhlolo ground is currently available for use. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request playground and swimming pool Vosloorus swimming pools has been completed and opened. *Somhlolo ground is available for use. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for community hall and Library The Department agree that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request sport facilities The Department agree that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request development of Somhlolo The Department agree that there is a need for such a facility in this ground area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request sport centre and library The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request for a community hall and library The Department agree that there is a need for such a facility in this area. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes. Request sport facilities There are two soccer grounds opposite ZCC Church and one soccer ground opposite the Police Station. The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

DEPARTMENT:SRAC DEPARTMENT CHALLENGES SRAC - Maintenance backlogs. - Facility backlogs across the SRAC department. - Inadequate security at our facilities lead to theft and vandalism - Skills shortages in certain sectors: Arts and culture, etc. - Reliability of ICT within Libraries. - Security at facilities - Park for grading of informal facilities. - Vandalism at facilities

1.6 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Services Dwellings, stands and non-food − A total number of 139 437 inspections/activities were conducted at dwellings, stands and non-food activities.

Training − Health Education and Training is an important part of the activities of this directorate. The total of 195 EHPs and 211 Nurses has been trained for in service training.

Rationalisation of By-Laws − With the amalgamation of the nine disestablished municipalities that now forms the Ekurhuleni Metropolitan Municipality, all previous by- laws were rationalised to form one uniform set of health by-laws. The EMM Public Health By laws were promulgated on the 27 November 2009.

Health Facilities Attendances 2000-2013 2000 2001 2002 2003 2004 1,988,547 2,996,443 3,331,721 3,489,910 3,159,194 2005 2006 2007 2008 2009 3,361,725 3,563,485 3,668,039 4,030,299 4,419,596

2010 2011 2012 2013 4,718,186 5,313,134 6,096,893 6,056,091

− Extensive achievements were made in the HIV and AIDS Programme to address the pandemic and this programme being a national and local priority has received extensive attention and resources.

− 2002: The HIV Positivity Rate for EMM was 42,4% (12,279) of the total number (29,096) of clients tested for HIV, compared to 52% who tested positive the previous year 2001.

− 2004: National Roll-out of HIV lifesaving Antiretroviral Therapy (ART) drugs initially at tertiary institutions, Hospitals; and then Primary Health Care Facilities started to roll-out ART based on accreditation by National Health. Health and Social Services − 2004: Voluntary Counselling and Testing (VCT) and Prevention of Mother-to-Child Transmission (PMTCT) services commenced with treatment of opportunistic infections in the health facilities as directed by the national guidelines. Despite the challenges, such as the slow pace of training of personnel due to limited training programmes in these programmes, the EMM managed to introduce these services in 30% of health facilities during the 2003/2004 financial year.

− 2012: 100% of all fixed PHC facilities in EMM implemented ART treatment, PMTCT and treated HIV opportunistic infections compared to 30% in 2004.

− HIV Vertical Transmission Rate as tested on 6-week old babies born to HIV positive women, significantly decreased from 49% in 2004 to 2, 3% in 2012.

− Condom distribution has always been part and parcel of HIV and AIDS strategy for both primary and secondary HIV Infection prevention.

Initiation of the HIV AND AIDS Unit − Previously the HIV and AIDS Unit was a stand-alone unit but was incorporated into the Primary Health Care Division in the 2007/08 Financial Year.

Tuberculosis (TB) Control Programme

− TB Defaulter Rate improved from 9% in 2002 to 3,8% in 2012.  The National Target of less than 5% which is a reduction target was achieved.

- Non- Communicable Diseases Programme:

 Primary Mental Health Care has been integrated into Primary Health Care facilities making this service more accessible. - Health Awareness Campaigns were conducted on various health topics according to the Health Calendar and/or health needs:  Intellectual Disability;  Hypertension and healthy lifestyles;  Mental Illness;  Diarrhoea and Pneumonia;  Diabetes Mellitus;  Reproductive Health;  Women and Child Health, and  Cancer Prevention. - Pharmaceutical Services: Five (5) Pharmacist Assistants were appointed in 2012/13 to improve on drug supply management. Health and Social Services Early Childhood Development (ECD) - Constituted seven (7) ECD Centres (2006 – 2008) - Daveyton

- Duduza - Etwatwa - Katlehong

- Kwa-Thema - Tembisa - Katlehong

These facilities accommodates ± 850 children.

Waiting list 500 children

ECD Training of Practitioners:

The Department implemented training and education programmes to ensure that these ECD Centres provide stimulation and are compliant with relevant legislation. Programmes focused on the following:

- Minimum standard requirements for registration of ECD Centres - Safety measures and evaluation plans

- Nutrition - Training on ECD level 4 training in partnership with Early Childhood Development Institute (ECDI)

- Management of ECD Centres - Total number of two thousand three hundred and thirty (12 559) practitioners were trained.

Orphans and Vulnerable Children( OVC) - Distribution of Dignitary packs (500) beneficiaries - Teenage sexuality - Life Skills - School holiday programme - Child Dialogue (500)

Day Care Centres for Older Persons Healthy lifestyle programmes implemented including cared frail Older Persons.

Awareness Campaigns

Awareness campaigns were conducted for older persons throughout the region. The campaigns emphasized on the following topics

PEOPLE WITH DISABILITIES Monitoring and support was provided to institutions for people with disabilities and seven hundred and nine people benefited from the programme. Skills Development The division implemented skills development programmes for people with disability and two thousand three hundred and twenty four people were reached.

Family Skills Development Centres Three (3) Family Skills Development Centres constructed: - Katlehong - Kwa-Thema - Tembisa

Developmental programmes are implemented in the facilities to address poverty related challenges.

The table below shows the number of the programmes assisted:

PROJECT AREA INTERVENTION BENEFICIARIES Income East Supports 570 Generating Empowerments South  Training 28  Funding  Support to 75 cooperative TOTAL EMM 673

YOUTH DEVELOPMENT:

School Holiday Programme School Holiday programmes were implemented to educate the youth Metro- wide on social pathologies and instill moral regeneration. Topics presented focused on: - Prevention of teenage pregnancies - HIV and AIDS related illnesses - Effects of substance and drug abuse - Teenage sexuality - Depression and suicide Total number of one thousand five hundred and sixty (1 560) youth reached through prevention programmes.

Life Skills 6410 young people were reached through life skills programme

Study Skills From twenty two (22) schools four thousand five hundred and forty nine (4 549) learners reached.

Love life Programme Love life programme were introduced in all youth friendly facilities within the EMM and it benefits seven thousand six hundred and fifty five (7655) youth.

- Rodent control project: 5000 House to house inspections are carried out per quarter. Educational pamphlets are being distributed during the inspections. Notices are being issued, re-inspections are done and final notices and fines are issued. - Permits: - Permits are issued to specific premises listed under Schedule 2 of the EMM Public Health By laws dated 27 November 2009. - Activities requiring permits are accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees. - The permits are issued once off or when the premises changes ownership. - Number of premises to be issued with permits are 595. Number of permits issued – 210 - Use of sludge - A planning meeting was held to address the situation with relevant stakeholders Provision of Medication by Gauteng Province and Drug stock outs has improved. Most drugs are in stock at most Clinics. - A new mobile unit was procured, but needs staff to be put into operation. - Successful Ante-retroviral Clinics were introduced and are maintained, in spite of personnel shortages. - Additional funds were obtained from the adjustment budget to procure N 95 masks for - protection against infectious diseases and TB - A meeting with Gauteng Province and EMM ambulance Management was held. EMM ambulances are now assisting with P1 patients. However, the numbers of ambulances are - still not sufficient for the need.

DEPARTMENT: Health and Social Services ISSUES RAISED (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB13) Shortage of medication at - The provision of medication is the mandate of the Gauteng Department of Health which supplies all of Ekurhuleni Metropolitan Municipality Primary Health Care facilities. The drug shortages which were Ramokonopi Clinic and patients are previously experiences have been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. told to buy their medication. - The Ramokonopi Community Health Centre renders 24-hour health services. - All services after 16:30 are rendered by the Gauteng Department of Patients not attended to when they Health. Formal complaints should be lodged to enable the provincial management to address concerns. The concern was brought to the attention of the Gauteng Department of Health. arrive after 16h30.

Patients arrive at Ramokonopi Clinic The concerns were investigated and discussed with staff to ensure that the early in the morning and go back flow of patients and waiting times are monitored closely. home at about 18h00. Nurses are rude towards the patients The service at Ramokonopi Clinic is The concerns were investigated and discussed with staff to address staff poor and the staff is rude. attitude and ensure that Batho Pele Principles are practiced. Shortage of medication at Khumalo - The provision of medication is the mandate of the Gauteng Department clinic. A letter was written to the of Health which supplies all of Ekurhuleni Metropolitan Municipality Clinic Head requesting for a meeting Primary Health Care facilities. and they were told that their letter - The drug shortages which were previously experiences have been was unprofessional. resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. More Ambulance Ambulance services are the competency of the Emergency Services. The ambulance services are rendered jointly by the Gauteng Department of Health and the Ekurhuleni Metropolitan Municipality Emergency Services. Challenges are forwarded to the appropriate organisations Emergency Services and discussions are on-going. Request better treatment from The concerns were investigated and discussed with staff to address staff attitude and ensure that Batho Pele Principles are practiced. nurses in the clinic

Poor service from the clinic The concerns were investigated and discussed with staff to address staff attitude and ensure that Batho Pele Principles are practiced. No medication in Clinic The provision of medication is the mandate of the Gauteng Department of Health which supplies all of Ekurhuleni Metropolitan Municipality Primary Health Care facilities. The drug shortages which were previously experiences have been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur. Request for better treatment from The concerns were investigated and discussed with staff to address staff nurses in the clinic attitude and ensure that Batho Pele Principles are practiced.

Staff shortage in Ramokonopi Clinic Currently there are no vacancies at the Ramokonopi Community Health Centre. A number of new Provincial Nurses have been placed since 2013. Request for Ramokonopi and The Ramokonopi Community Health Centre renders 24-hour health services Mofokeng Clinics to operate for six 7-days a week. All services after 16:30 and on week-ends are rendered days in a week. by the Gauteng Department of Health.

Rats infestation - The Directorate Environmental Health is currently busy with a rodent survey in the whole of Katlehong. Premises where the harbourage of rodents are encourage have been served with statutory notices. - Pest control section- held a clean and green awareness road show in Ramokonopi East (ward 60) on the 29th of August 2013 which covers rodent baiting, presentations on how to control and eliminate rodents, handing out of educational pamphlets etc. Furthermore Council owned premises as well vacant stands are monitored and baited on monthly basis by the pest control officers and environmental health practitioners conduct house to house inspections in informal settlements as part of the rodent strategy. Why are they being removed in their If premises are not zoned for business purposes City Development must be yards not being able to do approached for rezoning or special consent. Environmental Health mechanical work. usually serves statutory notices if a nuisance is created. Rats infestation - The Directorate Environmental Health is currently busy with a rodent survey in the whole of Katlehong. Premises where the harbourage of rodents are established have been served with statutory notices. - The Environmental Health Directorate is currently busy with a rodent survey in Thokoza, but will attend to individual complaint of rodent infestation as it is received in Katlehong; this is due to manpower constraints. Illegally farming next to houses - Meetings with illegal farmers have been held. Due to the poor attendance another meeting is scheduled for 2 March 2013. The challenge is the availability of land for farming purposes. Departments such as LED, EMPD (for the roaming of animals), City Development together with Environmental Health need to liaise with the farmers to address this complex problem. Should no amicable solution be found legal action will then be taken against transgressors? - The Environmental Health Directorate facilitated the meeting through the office of the CRM. Two meetings were held in September and November 2013 respectively and the following Departments and NGOs were part of the said meetings, CRM, Environmental Health, City Development, Community Development (Poverty Alleviation), Legal and Corporate, Community Development Workers, SPCA and Councillor Letsoha. Other Councillors who experienced the same problems were invited but did not attend. The meeting resolved that a letter be written to Legal and Corporate (Properties Section) to request the department to submit an Item to Council to request that the farmers be accommodated at the identified land in Zonkezizwe and Palm Ridge Ext 5. Those identified land are zoned for Agricultural purpose. The said letter was sent on 13 December to Legal and Corporate, still awaiting their response. On the 11 December 2013, Clr Letsoha addressed the meeting at Zonkezizwe Hall where he told the farming communities to have their animal removed by end of January 2014 to the identified agricultural land in Zonkezizwe and Palm Ridge Ext 5. This was the initiative of Councillor Letsoha in his ward only. Request for the removal of scrap - The complaint investigated on the 25/02/2013 revealed the complainant yards in residential area is complaining about, the fact that his stand was changed in 2006 to Ngwenya. No complain about scraps in his yard - A fine of R1000 was issued on the transgressor; however the transgressor is still operating. The matter was also referred to City Development for their appropriate action. Volunteers not receiving their The stipends of Community Support Programme Fieldworkers were monthly stipend. previously paid through a contractor the NGO Zakhe Foundation that was awarded the tender contract P-HEA 01 2011. The problems experienced with non-payment are being addressed. The contract expired on 30 June 2014 and all of Community Support Programme Fieldworkers are now being paid internally through the Ekurhuleni Metropolitan Municipality Department of Finance and ABSA Bank System which is working well, since July 2014 Is legal to be volunteer for more Participation on the programme is voluntary however the Department of than 5 years and not having Health and Social Development has developed an exit strategy to create accredited certificates job opportunities through the Pepfar funded partners and since the inception of the Community Support Programme 03 volunteers were employed by the Health Department and 57 volunteers are full time employed by Aurum Health Institute, Society for Family Health and CHAPS. The Community Support Programme is guided by Expanded Publics Works Programme and the participation on the programme is reviewed annually and volunteers who want to continue or renew their participation on the programme voluntarily cannot be denied an opportunity to participate in the programme. Rats infestation The Directorate Environmental Health is currently busy with a rodent survey in the whole of Katlehong. Premises where the harbourage of rodents are encourage have been served with statutory notices. Why are they being removed in their If a premises is not zoned for business purposes City Development must be yards not being able to do approached for rezoning or special consent. Environmental Health mechanical work. usually serve statutory notices if a nuisance is created.

Rats infestation The Directorate Environmental Health is currently busy with a rodent survey in the whole of Katlehong. Premises where the harbourage of rodents are encourage have been served with statutory notices. Illegally farming next to houses Meetings with illegal farmers have been held. Due to the poor attendance another meeting is scheduled for 2 March 2013. The challenge is the availability of land for farming purposes. Departments such as LED, EMPD (for the roaming of animals), City Development together with Environmental Health need to liaise with the farmers to address this complex problem. Should no amicable solution be found legal action will then be taken against transgressors? Request for the removal of scrap The complaint investigated on the 25/02/2013 revealed the complainant is yards in residential area complaining about, the fact that his stand was changed in 2006 to Ngwenya. No complain about scraps in his yard Volunteers not receiving their The stipends of volunteers are paid through an NGO Zakhe Foundation that monthly stipend. was awarded the tender: contract P-HEA 01 2011. We have addressed the matter with the NGO. The contract with the NGO has ended and they have made an undertaking to pay the outstanding stipends by end of July 2013. A new system has been put in place to pay the volunteers internally through Department of Finance and ABSA Banking Limited Is it legal to be volunteer for more Participation on the programme is voluntary however the Department of than 5 years and not having Health and Social Development has developed an exit strategy to create accredited certificates job opportunities through the Pepfar funded partners and since the inception of the Community Support Programme 03 volunteers were employed by the Health Department and 57 volunteers are full time employed by Aurum Health Institute, Society for Family Health and CHAPS. The Community Support Programme is guided by Expanded Publics Works Programme and the participation on the programme is reviewed annually and volunteers who want to continue or renew their participation on the programme voluntarily cannot be denied an opportunity to participate on the programme.

DEPARTMENT: Health and Social Services DEPARTMENT CHALLENGES Health and Social Human Resources

Services - High Staff Turn-over resulting in loss of skills necessary to sustain clinical practice norms and standards. - Inability to retain and attract experienced staff as a consequence of the non-competitive

salary scales; - Low staff morale and burn-out due to the high workload of personnel.

Remedy: - Additional Posts have been requested through the Institutional Review process to improve the workload stresses and retain personnel.

Drug Supply Management

- Periodic stock-out of drugs and vaccines from the Gauteng Department of Health which

predisposes clients to treatment non-compliance and loss of public trust in the public health system. - Lack of adequate Vaccine Fridges at health facilities.

Remedy: - Weekly drug-supply monitoring.

- Continuous engagement with the Gauteng Department of Health (GDoH) regarding drug shortages to address the crisis. - Upgrading of the old Katlehong North Clinic building to a Bulk Medicine Storage Facility

to relieve the shortage of drugs due to storage challenges. The renovations are underway. - Annual Budget to procure new and replace obsolete fridges.

- Upgrading of the old Katlehong North Clinic building to contain a Bulk Pharmacy Storage Facility to relieve the storage challenges at PHC facilities.

Quality Assurance

(6) Overcrowding:

- Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients.

(7) Queue Management:

(8) Lack of ICT Systems

(9) Accreditation of Health Facilities according to the National Core Standards for the National health Insurance

Remedy: - Awareness campaigns to promote attendance to Antenatal care at the correct intervals; - Awareness campaigns to promote attendance by men to contraceptive and fertility services.

DEPARTMENT CHALLENGES Health and Social HIV/AIDS, Sexually Transmitted Infections and Tuberculosis Control (HAST) Services - Antiretroviral Therapy (ART) regular drugs stock-outs in 2012, overlapping into 2013, now stabilized in 2014; - High unrealistic Health screening and testing (HCT) targets set Nationally and Provincially. Targets are difficult to achieve as the same population is becoming saturated with those who already know their own status; - Difficulties in managing TB-HIV Co-infected Clients due to high staff turnover that results in the loss of critical clinical skills in this area of expertise; - Lack of service integration, where some of the HIV/AIDS programmes are managed vertically results in missed opportunities for other health needs.

Environmental Health − Improving environmental hygiene in order to sustain gains made with regard to reduction of rats infestation by doing the following:

DEPARTMENT: Health and Social Services DEPARTMENT CHALLENGES Health and Social - The issuing of Public Health Permits in terms of the EMM Public Health by – laws to Informal Traders is another hurdle. This is as a result that such businesses do not have Services consent to operate such businesses or are not zoned to engage in such business activities. The same applies to the issuing of COAs (Certificate of Acceptability) which is a legal requirement in terms of GN R 962 of 23 November 2011 promulgated under the Foodstuffs, Cosmetics and Disinfectants Act 1972 (Act 54 of 1972). - Mushrooming of hawkers/informal traders around shopping centres without shelters. - Keeping of animals in previously disadvantage areas is a major challenge. These animals are causing a nuisance in residential areas. A concerted effort/intervention from various departments is necessary since Environmental Health on its own cannot resolve this issue. - Lack of capacity in terms of Human resource allocations - Burning of waste and especially tyres. - Lack of appointed contractors for cleaning of stands and pauper burials - The issuing of permits and Certificates of acceptability on premises is hampered as a result of zoning and consent not finalized by City Development Department. Sewage works use wet sludge at agricultural holdings causing a health nuisance. - Permanent employment of the temps as they have been trained with the new on-line registrations - Indigent applicants not staying in their own properties. - Child headed needs the protection of the Clerk of the High Court - Several Drug Stock shortages from Gauteng Province were experienced in 2013 due to non-payment of suppliers. - Mobile Unit was written off as it was old and not roadworthy anymore. - The numbers of patients attending Clinics are increasing with 10-20% per annum, while personnel numbers decrease. This is due to non-filling of vacant positions by Gauteng Province and difficulty to attract Professional Nurses due to the lower salaries on the new T scales. This leads to long waiting times and patients who are impatient with nurses who are also tired and overworked. - Budget is insufficient to repair and maintain buildings, UV lights, medical equipment and air conditioners. Several roofs are leaking, causing damage to walls, other infrastructure and expensive medication. Several Clinics need painting.

1.7 City Planning DEPARTMENT ACHIEVEMENTS City Planning Certification of completed residential and non-residential building projects. − Between 01 July 2012 and 30 June 2013 the total rand value of residential & non- residential building projects completed under the supervision & certification of EMM (emanating from approved building plans) amount to the tune of R3.6 billion.

Consolidation of 9 towns and fragmented GIS systems − GIS strategy approval − GIS policy approval − Centralisation of GIS services, data − Formalisation of Corporate GIS

Digital City concept − On line mapping viewer to provide maps to all clients digitally http://gis.ekurhuleni.gov.za

Ekurhuleni Uniform Town Planning Scheme − Obtained Council approval for draft Scheme on 27 September 2012

Dolomite Risk Management − Rehabilitation of the undevelopable land as a result of dolomites, sinkholes, dolines in access of 850ha

Justice and Courts - Development of the Palm Ridge Magistrate’s Court

Germiston – Palm Ridge Extensions, Zonkisizwe and Extension, Katlehong South - Development of low-cost residential township with state-subsidised housing. Germiston - Development of major retail malls: Sontonga Mall, Upgrade of Golden Walk Shopping centre Katlehong - Development of 2 new Customer Care Centres in Katlehong DEPARTMENT CHALLENGES City Planning Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions.

1.8 DEMS

DEPARTMENT ACHIEVEMENTS DEMS Construction of Fire Stations - The following fire station have been constructed since the establishment of the Ekurhuleni Metropolitan Municipality:  Zonkizizwe Fire Station

Replacement and augmentation of specialised emergency vehicles and equipment.

Procurement of ambulances and response vehicles.

Emergency Services Learnership Programme

- The final damage statistics are: Number of homes to be rebuilt 306 Homes with major damage – (under 117 R20,000.00) Homes with minor damage – (under 418 R10,000.00) Farm houses damaged requiring 22 rebuilding Total number of homes damaged 863 Establishment of Metro Call taking Centre and Disaster Management Centre

DEPARTMENT: DEMS DEPARTMENT CHALLENGES DEMS - The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk- ins when the manager and the DM officer are out of the office.

1.8 Customer Relations Management

DEPARTMENT ACHIEVEMENTS Customer Relations Customer Care Centres - Establishment of 20 Customer Care Centres Management - Provision of 20 Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of 20 CCAs

Extending access to service - Building 5 New CCCs – Kwa-Thema, Thokoza, Tsakane, Katlehong 2 and Etwatwa Refurbishment of existing CCCs - Customize and refurbish 4 CCC’s – Alberton, Edenvale, Duduza, Katlehong 1

Call Centre - Establishment of the Call Centre - Movement of call centre from Harrison Str. JHB to DEMS

Urban Marshalls - 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Councillor Support - Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed Customer Service Week - Celebrating annual customer service week (October) - Promoting good customer service Stakeholder Management - Coordinated all IDP/Budget sessions in different areas - Coordinated and managed all the Izimbizo - Established different stakeholder forums - Attend to all service delivery protests within the area

Complaints Management - Over 1 000 000 complaints by CCCs in the past 6 years

DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints). - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

1.9 ENVIRONMENTAL RESOURCE MANAGEMENT

DEPARTMENT ACHIEVEMENTS

Environment Greenest Municipality Award – Ekurhuleni Overall Winner 2013 Resource Management - The Greenest Municipality Competition (GMC) started its life as the Cleanest Town Competition (CTC) with a primary focus in implementing the National Waste Management Strategy. - The Cleanest Town Competition’s pillars were the principles of reducing, recycling and reusing waste materials. - Although these principles are still relevant, other elements related to sustainable development and various greening interventions have been added. The GMC focuses also on effort to get our municipalities to be central to the green economy.

DEPARTMENT CHALLENGES Environment Resource 1. Lack of integration and coordinated environmental management: Management Environmental aspects are not prioritized by all departments that lead to transgressions and non-compliance to environmental legislation requirements. 2. Low prioritization of climate change effects: Climate change cause storms that can lead to loss of life and property. The challenges and risks posed by climate change are not fully integrated and mainstreamed in the planning processes to climate proof the city.

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Metro Parks - Trees and grass are maintained in terms of monthly maintenance plans aligned with Council’s Norms and Standards. In various instance privately owned areas are mistaken to be park areas and are therefore not maintained. - The abnormal rain fall to date created some backlogs but the department are currently performing the maintenance requirements in respect of trees and grass, with internal staff - Grass cutting was done Katlehong entrances, parks and main roads - Currently developing a park at Moleleki Ext 2 corner Thobile and Marumo street stand no. 9298 - Currently upgrading Khumalo Park at Khumalo Section Binca street stand no. 2897 - Planted trees at Sontonga street, grass cutting was done on the entrances, main routes, parks, schools sidewalks and some of the public open spaces e.g. Ramokonopi public open space and Palmridge

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13)

Request for the development of a park The stand is not zoned as Park or public open space Request park for children The stand is not zoned as Park or public open space Request for the development of a park There is park nearby Request for grass cutting next to Ponego The grass was cut in April 2013 the area is clean. High School Request for grass cutting in Likole Ext 1 The grass was cut in of April 2013 the area is clean. (open spaces) Grass cutting in Kwenele The community are ploughing mealies in the public open space Request grass cutting between Moleleki The grass was cut in May 2013 Ext 1 and Ramokonopi East Request grass cutting The grass was cut in May 2013 Request grass cutting The grass was cut in April 2013 the area is clean. Request Parks The grass was cut in June 2013 the area is clean. Request Parks The stand is not zoned as Park or public open space Request grass cutting between Moleleki The grass was cut in May 2013 Ext 1 and Ramokonopi East Request Parks The stand is not zoned as Park or public open space

DEPARTMENT CHALLENGES Facilities & Real Estate - Supply chain management processes are severely delaying the purchase of material to enable work teams to attend to day to day maintenance work. - The delay in payment of both suppliers & contractors has resulted in the suspension of accounts and or the withholding of services Southern Region - Employees demotivated – they need to be motivated - No uniform working standards – some employees in other department work overtime up to 40hrs and some are not allowed to that? Where is uniformity? - Lack of capacity- no Project managers/skilled/trained Artisans - Capacity to perform and delver 100% good service to the community - Supply Chain Management not fully operational due to lack of capacity - Slow payment of suppliers (sometimes it takes 120 days for a payment to be processed, which results in delays of material - Material stored at stores not of good quality - Orders are delayed (it can take a month for a Project Manager to get an order). - Delegations to be revised (HOD to make final recommendations) - The maintenance of parks, grass cutting and pruning of trees remain a challenge. Intervention - Maintenance will be executed based on the monthly maintenance plans schedules that have been introduced according to acceptable norms and standards, and within the existing resources constraints. - Limited and unreliable resources e.g. the aged fleet, limited operational etc. are factors contributing to maintenance backlogs. - The department is however in the process of conducting a full operational plan including a situational analysis, which records all resource requirements. This would enable the department to present the exact requirements to move from the current situation to the ideal situation.

1.10 Finance DEPARTMENT ACHIEVEMENTS Finance - EMM achieved an unqualified audit opinion for the 4th consecutive. - A sound financial performance , liquidity, number of days cash holdings of 81 days vs 50 days - EMM credit rating was retained at AA3za99% match between billing and valuation roll - 92% of billings based on meter readings (and not interims) - Real revenue increased by 3% year on year - Cost containment projects implemented – expenditure lower than budget by 5.49% in total - Improved reporting on capital budget implementation – new electronic planning system implemented - E-Siyakhokha project – has become a successful communication method between EMM and residents - SMSs are an additional tool of payment for municipal services - All loans and bonds have sinking fund plans in place - Queries from the community are being addressed effectively

DEPARTMENT CHALLENGES Finance - SCM processes taking longer than desired. - Poor demand management process i.e. poor planning - Revenue generated lower than anticipated - Low credit control procedures in the Eskom Supplied areas. - Although debt collection level is below the desired level of 93%, 93% in 2011/12

Interventions - Redesign the SCM environment with focus on properly implementing the SCM. The redesign is schedule to be completed 31 March 2014 - Enhance the use of procurement plan and contract management immediately - Implement credit control in Eskom Supply areas starting with Companies. - Develop a Memorandum of Understanding (MOU) and review any existing agreements with ESKOM for optimal collection. - E-Siyakhokha project – is being applied as a communication method between EMM and residents to pay for services - Liaison with communication and Water department to roll out the disconnection

1.11 Transport Planning and Provision

DEPARTMENT ACHIEVEMENTS Transport Planning Implementation of Integrated Transport Plan (IRPTN) and Provision - Ekurhuleni Metro is one of the 12 Metros in the Country selected to implement the IRPTN. - To date, a draft Operational Plan has been completed and submitted to the National Department of Transport. - With the operational plan in place, the Department is envisaging commencing with construction in February 2014.

Provision of Public Transport Facilities - As such, three designs for new public transport facilities were completed, the Ramaphosa PT facility is currently under construction and is due for completion in April 2014. Two other will commence with construction in March this year that is, New Vosloorus next to the new Hospital and Palmridge. - Two other facilities will also be constructed that is Phuthaditshaba and Bluegumview facilities.

Licensing Services 4. Improving Services - The offering of Licenses is an essential service that enables our citizens to be employable. - The Ekurhuleni Licensing department is also ranking amongst the highest revenue generating centers. - Efforts have also been primarily to protect this revenue against fraud and corruption and as well as the competition from the Post Office. - In the past two years, the Department focused on extending its services and improving on turnaround times amongst other things.

5. Extending Services - By the same period last year the Licensing Unit was able to process licensing within a 2 month turnaround time. - Three drive thru’s were opened in the following areas Duduza, Kwa-Thema and Katlehong. - The department is also looking at constructing new licensing hubs in Tembisa and Katlehong.

6. Outreach –Programmes 3.1 School Outreach Programme - To combat fraud and corruption, a schools outreach programme was introduced where learners from various schools in Ekurhuleni can be booked for learners tests on a Saturday which is more convenient for them, - This process has reduced corruption in the centers as the learner’s only interface with EMM staff and there are no middle men. - More than 3000 learners benefited from this programme to date.

6.2 Indigent Programme - As part of the Indigent programme of the Municipality, Licensing launched a programme to identify learners from indigent families who will be trained and tested at the cost of the Municipality. - A total of over 1500 learners were enrolled as the first beneficiaries of the programme.

6.3 Job Creation Programme The Department is committed to job creation and in the years under review, - A total of 360 jobs were created through various programmes such as the cleaning of taxi ranks, cleaning of licensing services and various transport studies that required surveys to be conducted. - This facility is now under construction and is scheduled for completion in April 2014.

DEPARTMENT CHALLENGES Transport Planning - Ekurhuleni has 9 towns which are disconnected and this affects the travel times for commuters form one town to the next. and Provision - The absence of Public Transport Infrastructure in most parts of Ekurhuleni e.g. Public Transport Facilities, Bus Shelters and Bus Stops.

- The limited Municipal Bus services. - Shortage of examiners and lack of facilities to train them.

- Lack of Public Transport Facilities due to lightning that struck our systems on the 14th of December 2013 all systems were down. - On the 17th of December 2013 the Post office and Tasima repaired damage on the E – Natis server and we could work on the E – Natis. - We logged a call with ICT help desk with reference nr: 394324 on the 17th of December 2013 for telephones, Fax machines, PC’s and scanners which were out of order but until today we’re still stuck with the same problem even after we tried all avenues to have it fixed. - Mr Lucas Dlamini came in the second week of January to assist us but only one PC and one telephone – can only take incoming calls - is operational. - According to Mr Dlamini the main board has been hit and they do not have any new ones to replace the existing parts. - We need to communicate with Prodiba, Ndot, ect on a daily basis and with our current status we are unable to render a sufficient service. This is out life line and we are crippled, we ask for your urgent assistance in this matter.

1.12 Ekurhuleni Metropolitan Police Department DEPARTMENT ACHIEVEMENTS EMPD - Establishment of Precincts  EMPD established twenty (20) precincts and twelve (12) specialized units throughout Ekurhuleni.

- Newly established Precincts  Zonkiziwe – under construction

- Units Established  Equestrian  Motorcycle  By-laws

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Request for more Security Personnel in Please supply contact details of the clinic mentioned. If the department clinics lodges a request we can deal with it. EMPD was never approached for additional guards. The department would have to find funds for any additional guards. IBALCO instructed the COP/EMPD to reduce guards

DEPARTMENT CHALLENGES EMPD - Disciplinary systems - Lack of specialized vehicles

- Inadequate specialized training - Lack of shooting range facilities - Unskilled labour force

1.13 Economic Development

DEPARTMENT ACHIEVEMENTS

Economic - 120 Unemployed youth have been placed with external companies for Experiential Learning through an advert that attracted a number of companies. Development - 20 EPWP Vukuphile Leaner Contractors appointed are appointed for the EPWP Learnership Programme. - 85 SMME’s (including cooperatives and emerging farmers) were supported through the EMM enterprise development programme and through The DTI Enterprise Development Support programme. - 562 New Jobs were created through external interventions namely; Lordsview Industrial Park, Mayfield Shopping Centre. - 2873 New Work opportunities were created through the Municipality’s Opex and Capex Projects. Job creation is reported by the DPW on a monthly basis.

DEPARTMENT CHALLENGES

Economic Development - Need to identify potential petitions and their potential anticipation and resolution thereof. - Intensified cooperation and engagement with external stakeholders and provision of responses thereto. - Tourism PDIs normally struggle to provide relevant documents to access government support

Waste Management DEPARTMENT ACHIEVEMENTS Waste Management - Removals of illegal dumping are taking place although it is a recurring action. - A Service point count was established and confirmed. - None - as the area has limited space and as the Department’s desire is to accommodate the whole community by the building Mini Dumping Sites in the area is not possible at this stage. - Changed Refuse Removal Calendar from a Move on Calendar to a Fixed Calendar from January to December 2014.

ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13)

Request for a dustbin The customers are welcome to speak to the Ward Councilor or alternatively collect at the Depot in Germiston. He is removing rubble and refuse It is not viable to have mini sites in the townships because the area is therefore requests for a dumping site congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized. Request for a dustbin The customers are welcome to speak to the Ward Councilor or alternatively collect at the Depot in Germiston.

Identify a dumping site It is not viable to have mini sites in the townships because the area is congested, a lot of environmental issues must be looked at, it will not be to the advantage of everyone since the sites would be far from the residents and the service provider for Waste Management Services are servicing the area with non-compactable trucks that can remove household refuse and garden refuse. And there also is special service for renovation or building purposes that can be utilized.

DEPARTMENT CHALLENGES Waste Management - Illegal dumping are still a big challenge in the area by the Community and Departments - Roll out of 240L bins - A need for Mini Dumping Sites in the area.

DEPARTMENT CHALLENGES ICT - Customer alignment and Application support is poor, with limited Applications Portfolio Management (APM) in place and limited Requirements Management Portfolio (RMP). Functionality derivation programmes are consequently limited. - Fulfilment and support contracts to support operations and network expansion have expired and new contracts are required to be established - ICT operational systems continue to operating at sub-optimal levels - Project Management – Sub-optimal methodology and low Capex spend - Planning – Master plans and design standards not in place Intervention - Immediate program is to provide basic support for current applications. Further application development will be a function of completed BPM (Business Process Mapping) mapping, APM and RMP development. The City Process model, BPM model, APM and RMP elements are scheduled to start going through the approval process in Feb 2014. - New contracts are to be established. Specs have now been completed for both Capital and O&M components, and submissions are currently being made for these to go through the Procurement process. - Methodology and operating philosophy currently being reviewed and changed based in part of the outcome of the audit findings. There is a particular focus on Disaster Recovery and Security. O&M contract renewal has been done for key systems, and the OEMs are currently doing audits and deriving rectification programmes - Low Capex spend is due to the lack of enabling contracts. Enabling contracts are now in the process of being established, with specs having been approved by the Architecture Review Committee and now entering the Procurement phase. A new Project Management Methodology has been defined and is being rolled out. Interviews for a Divisional Head for this portfolio have been completed, and HR is making an offer in Jan 2014. - Master Plans for all key platforms have now been defined, and are schedule to go through the approval process starting in February 2014.

DEPARTMENT CHALLENGES Fleet Management - Filling vacancies with suitably qualified personnel, - Extension of three (3) service provider contacts to five (years) - Management of e-toll associated risk, namely, cloning of licenses plates and e-tag, - Instilling a culture of accountability to vehicle users. - Enforcement of policies.

ACTING CUSTOMER RELATIONS MANAGER: TEBOHO NCHEKE

CONTACT NUMBER: 011 999-1411

ADDRESS: CORNER SONTONGA & M7 ROADS

SILUMA VIEW EXT 1

EDENVALE WARD PROFILE POPULATION

The Estimated Residents: 75 108

WARD COUNCILLORS

WARD COUNCILORS WARDS

Clr Nhlanhla Mdluli Ward 11 Clr Simon Kwili Ward 12 Clr Heather Hart Ward 18 Clr Bill Rundle Ward 19

FACILITIES

FACILITIES QUANTITY

Schools 24 Police Stations 1 Libraries 3 Multi-Purpose 1 Parks 6 Mall 1 Swimming Pools 1 Halls 2 Shopping Centers 3

1. DEPARTMENTAL REPORTS

1.1 Energy DEPARTMENT ACHIEVEMENTS Energy - Endayeni - Electrification of 90 Stands - Upgraded Medium Voltage Cables in the Chloorkop AREA - Upgraded Medium Voltage Cables in Isandovale - Upgraded Medium Voltage cables in Bedfordview - Upgraded Low Voltage Cables in Phomolong - Installed new Street Lighting in Lunik Drive - Isandovale and Terrace Road in Sebenza

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) I can’t afford to buy electricity and I need Prepaid Metre The customer was contacted and advised to follow the box indigent application process.

No lights at Mnonjaneni, area is dark The department investigated area lights have repaired.

We are asking solar electricity Subject to national governments new rollout plan.

I complained about electricity. They want to purchase Eskom has no intention and authority to supply Eskom Electricity electricity in the area. Ekurhuleni Municipality has been granted such a license by NERSA to distribute electricity in our area. Eskom’s long term plan is that of focusing on generating electricity and not directly supplying to communities thus leaving the supplying to local authorities.

Electricity Meter problems The customers was contacted to follow the indigent application process and based on the outcome the Energy Department will then install a prepaid meter.

They are still waiting for electricity in their area The project has been completed.

We have no electricity and we are using paraffin stoves. The project has been completed. Please help

Street light and mass lights to be repaired Maintenance of street and area lighting are ongoing

DEPARTMENT CHALLENGES Energy Tender Processes taking too long

1.2 Water and Sanitation

DEPARTMENT ACHIEVEMENTS Water and Sanitation - The department retained the Blue drop certification and ended up as the overall winner in the RSA. - The replacement of Asbestos-cement water pipes in the Eastleigh area: •High rd., Terrace rd., Republic rd., Danie Theron Street, Central Avenue - The replacement of water pipes in De Klerks circle, De Klerkshof. - The replacements of rising sewer main from Illiondale pump station, Aitken rd. - Water pipes have also been replaced in Sebenza. - Replaced water pipes in Cunningham rd, Highway Gardens - Replaced asbestos-cements water pipes in Lewis Street, Elma Park - Replaced AC water pipe in Glen Avenue, Highway Gardens

DEPARTMENT: WATER AND SANITATION

ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) Some toilets are not functioning properly and are not in The department does not repair toilets, but it is good condition but there is no water to flush. responsibility of the owner. Meter is not working (new system) The new meters that are not working have been attended to. Water leakage and blockage in houses, it’s not fixed on Private leakages are Not attended by the municipality time. and the turnaround time for responding to complaints is 72 hours of receiving the complaint. Water leakage takes time to be fixed If water problems are Not reported in the right place, it will take time to reach the responsible department for attention. running water in the street The sewer blockage has been unblocked. Toilet issue , their container is very old since the The Municipality does not attend to private property installation or the sewerage since 1980 leaks, the customer will have to hire a private plumber to fix his toilet.

DEPARTMENT CHALLENGES Water and Sanitation - The backfilling of excavations as well as the reinstatement of paved areas remained a challenge.

- The ever deteriorating, aged infrastructure is always posing a challenge

- The lack of roadworthy vehicles in the first quarter posed a challenge - Frequent sewer blockages have been encountered due to the continuous problem of storm water infiltration and illegal diversion into the sewer network.

1.3 Roads and Stormwater

DEPARTMENT ACHIEVEMENTS Roads and Stormwater Stormwater Management projects in EMM - A number of stormwater management projects were implemented throughout the metropolitan area. The aim of these projects was to improve the quality of life by:  Minimize the risk of damage to property,  Minimise the risk to human life,  Minimise the risk of erosion,  Maximise the protection of the environment,  Optimise the water quality of the streams, etc. Listed below are some of these projects:

- Isandovale Stormwater protection − The aim of this project is to protect property and life by implementing erosion control mechanisms along the stream.

DEPARTMENT CHALLENGES Roads and Stormwater - No tar patching contractor is allocated for Edenvale depot. - There is no contractor for traffic signs & there’s no road marking paint. - No contractor to unblock stormwater drains. - Shortage of specialized equipment. - Shortage of vehicles. - Shortage of staff.

1.27 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS SRAC Library and Information Services A new library was built in Phomolong.

Establishment of Toy Libraries. - Phomolong & Edenvale. - We have managed to appoint staff members which is good for effective service delivery

DEPARTMENT: SRAC

ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) Park was built in 1997 , and hasn't been maintained The park is maintained regularly but is vandalised on an since ongoing basis. Due to the vandalism the park appears not to be maintained; incidents of vandalisms must be reported by the community to EMPD. Community involvement to promote ownership of the facility will be undertaken by the Department. There is no palisade fence and no swings are available Fencing and playground equipment are provided subject to available funds. Phomolong hall is too small for the community The Department is in agreement with the request and especially during meetings or funerals. We need a bigger will conduct a feasibility study regarding the expansion of hall. (can the existing one be extended or build a new the existing hall. one)

Where the tent was placed during Mayoral meeting, No provision was made for land for the development of residents are requesting Art Centre so that youth can sport and recreation facilities in this area. This show their talents department will liaise with the relevant department as to initiate a process for the possible procurement of land as a long-term solution for the provision of S&R facilities.

DEPARTMENT CHALLENGES SRAC - The department has resource challenges( plant, equipment, finances, staff)

1.28 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Services − Rodent control plan for Phomolong- Ward 12 − − Background − − The area under N3-1 being ward 12 and ward 11, Phomolong and Tembisa West. − House to house inspections are done in these townships and averages of 60 premises are done every Friday since October the 11th. − − Plan − To comply with the set target of 5 000 dwellings /premises per quarter and 500 re inspections of non-compliant premises in order to reduce the infestation rate to 30%. − − The area is divided into blocks and ehps work in groups of two and do 60 premises a day that is every Friday. The ehp is in charge of organising block meetings where possible that is the ehp of the area. − Where deemed necessary notices are issued which will be followed up and Phomolong on an average has a very high infestation rate of approximately 80%, therefore re inspections will be of literally 80 per cent of the area. − − The ehp is to liase with other Department re Parks and Solid waste if deemed necessary. − − Implication on human resources − The importance placed on this campaign can result in normal EHP functions’ being affected, that is certain other targets may not be met. The reason for one day a week is that this division still has time to do and carry out other function.

We have been able to organise the organs of Civil Society with regard to the establishment of the Strategy for Combatting Vagrancy in our City.

1. Provision of Medication by Gauteng Province and Drug stock outs has improved. Most drugs are in stock at most Clinics. 2. A new mobile unit was procured, and services are rendered 5 days a week. 3. Successful Ante-retroviral Clinics were introduced and are maintained, in spite of personnel shortages. 4. Additional funds were obtained from the adjustment budget to procure N 95 masks for protection against infectious diseases and TB

DEPARTMENT CHALLENGES Health and Social Services - Many business are opened without prior consulting the relevant Departments, including - Environmental Health. This results in a discovery thereof after activities have commenced, often not complying with legislation at all. - This division may not issue documents of approval for a business, certificates of acceptability and public health permits, where the necessary zoning or consent has not been approved. The results in a situation that a business may comply fully with environmental health legislation, but the documents cannot be issued by us. - The environmental health practitioners stationed in Edenvale are expected to participate in an Integrated Rodent Control Program in Tembisa (Wards 11 and 12) one day per week, making it very difficult to attend to all the environment health issues in the rest of the Edenvale CCC wards. - It is currently the growing season and most vacant stands are overgrown.

The consistency of the delegates in the meetings. The difference in the delegation

1. Several Drug Stock shortages from Gauteng Province were experienced in2013 due to non-payment of suppliers. 3. The numbers of patients attending Clinics are increasing with 10-20% per annum, while personnel numbers decrease. This is due to non-filling of vacant positions by Gauteng Province and difficulty to attract Professional Nurses due to the lower salaries on the new T scales. This leads to long waiting times and patients who are impatient with nurses who are also tired and overworked. 5. Budget is insufficient to repair and maintain buildings, UV lights, medical equipment and air conditioners. Several roofs are leaking, causing damage to walls, other infrastructure and expensive medication. Several Clinics need painting. 6. Shortage of Ambulances, leading to VERY LONG waiting times, causes severe medical legal risk. Seriously ill patients needs fast transfer to hospital where the specialised equipment, drugs and medical personnel are available. Often ambulances take 4-8 hours to arrive at Clinics, putting the patient’s life and the Nurses’ careers at risk.

1.29 EMPD

DEPARTMENT ACHIEVEMENTS EMPD The EMPD has successfully achieved the following:

 The established the Equestrian Unit,  The EMPD established a centralized By Law Unit,  The EMPD established Public Order Police,  The EMPD Integrity and Standard Unit,

DEPARTMENT: EMPD

ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) I hardly see a police van during working hours even at SAPS have deployed sector vehicles that are patrolling night in the East. Criminals can do as they please the area to see if they can catch the culprits and the same for EMPD the areas are been patrolled by the vehicles

High rate of house breaking. Roadblocks with SAPS are held once a week in the area. EMPD will do regular patrols and law enforcement in area. The equestrian unit will also be deployed in the area. It will be appreciated if the community have any information on crime activities to inform the EMPD accordingly

Pakistan’s are at Andrew Maphetho trading illegally i.e. The police will keep enforcing the by-laws and are Without licenses continuously patrolling the area.

DEPARTMENT CHALLENGES EMPD 1. Shortage of vehicles,

2. Shortage of speed law enforcement cameras,

3. Grass cutting in council building by private contractors ineffective

1.30 City Planning

DEPARTMENT ACHIEVEMENTS City Planning Commercia X9 Township (also known as “Friendship Town”) − The entire Commercia X9 was originally an industrial township, which remained undeveloped for many years. During the late 1990’s and early 2000’s, through an international collaboration between the South African and Chinese Governments, funded by a grant from the Chinese Government, the north-eastern and central parts of Commercia X9 (comprising approx. 80% of the original township) was converted into a residential development, known as “Friendship Town”. The residential development also sparked a boom in the development of businesses in the remaining parts of Commercia X9.

Edenvale City Improvement District − The approval of the Edenvale City Improvement District for the Edenvale CBD represents the first city improvement district being established in terms of the City Improvement Districts Act in Ekurhuleni. It is aimed to serve as catalyst that could through a partnership between the private businesses and property owners in the Edenvale CBD and the Municipality contribute towards the upgrading and regeneration of the Edenvale CBD. It is likely to pave the way for other city improvement districts to be established in other parts of Ekurhuleni as well.

Residential development on school sites in Phomolong − A concern was identified that with the original establishment of Phomolong (Chloorkop X51, 52 and 53, residential townships) too many sites were set aside as school sites, with the result that most of these school sites remained undeveloped and became under threat of land invasion. An initiative was then undertaken under which a number of these school sites were subdivided and developed as residential areas with affordable housing, contributing towards addressing the housing backlog.

- Departmental relationships have strengthened, especially with the newly established By-Law section of the EMPD. This has assisted in immediate closing down of various illegal land use contraventions in Kempton Park area as well as in Tembisa area. −

DEPARTMENT CHALLENGES City Planning 8. Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

1.31 Disaster and Emergency Management Services

DEPARTMENT ACHIEVEMENTS Disaster & Emergency Commercia /Tembisa West Fire Station Management Services − Before the establishment of Ekurhuleni Metropolitan Municipality, the erstwhile Edenvale City Council was responsible for the Commercia/Tembisa West area. With the creation of EMM the area fell under the City of Johannesburg who closed the Fire Station and services was rendered from Halfway House. Council reinstituted the services at Commercia since the re demarcation which placed the area back under jurisdiction of EMM in 2004.

DEPARTMENT CHALLENGES Disaster & Emergency There are not enough Disaster Management Officers to cover the whole of the Management Services Northern Region. The Department has only two officers for the whole region

1.32 Customer Relations Management DEPARTMENT ACHIEVEMENTS Customer Relations Refurbishment of existing CCCs Management - Edenvale, Branding of CCCs - Edenvale - Branding of 20 Caddies to provide community services such as loud hailing

Call Centre - Establishment of the Call Centre - Movement of call centre from Harrison Str. JHB to DEMS

Urban Marshalls - 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns - 38 interns have been trained on Batho Pele and Customer Services

Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Labour Relations - 17 CCA Managers trained on Labour Relations

Councillor Support - Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed - Customer Service Week - Celebrating annual customer service week (October) - Promoting good customer service

Complaints Management - Over 1 000 000 complaints by CCCs in the past 6 years - Introduced ‘Rate our Service’ forms for customer complaint management

DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints. - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call center Standardization of services for both towns and townships still remains a challenge

1.33 Finance

DEPARTMENT ACHIEVEMENTS Finance - Debt collection and payment levels have increased.

- Successful in blocking of customers

- Front portion of rates hall Edenvale completed

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) Rates and Levies are too high? Rates are charged according to the value of the property as determined by independent Valuators. The new valuation roll will be open for inspection from 4 March 2013 until 18 April 2013 where objections can be lodged on valuations. All other levies are charged in accordance with Council’s tariffs as promulgated. Electricity Tariff is to High Electricity tariffs are determined by the Energy Department. Wrong billing, notwithstanding having read and emailed It is caused by wrong reading, delivered by callers and is the reading to the officials in Finance. not accurate.

Meter reading is still a problem. Contractors don’t get access and accounts won’t be accurate Negative attitude of EMM employees The staff have been addressed and they will be attending customer service courses Inconsistent application of credit policy The account holder has been engaged and the problem was resolved

DEPARTMENT CHALLENGES Finance Esangweni paypoint, unstable not work, resulting in Venus being offline at the cashiers, resulting in hampering of service delivery. No cleaning service at both paypoints, EMM reduced budgets and quotation amounts from R30 000 to R10 000. Matter with procurement. Flooding at Phomolong pay point, no response from IS infrastructure. EDV rates hall not completed.

1.34 Facilities & Real Estate

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Edenvale Testing Station − New DLTC Building at Edenvale − New equipped library in Phomolong - Refurbish Customer Care Floor – Edenvale Civic Centre - Refurbish kitchens – Edenvale Library

DEPARTMENT CHALLENGES Faciities & Real Estate Northern Region - Supply chain management processes are severely delaying the purchase of material to enable work teams to attend to day to day maintenance work. - The delay in payment of both suppliers & contractors has resulted in the suspension of accounts and or the withholding of services

1.35 ICT

DEPARTMENT ACHIEVEMENTS ICT The main back borne cable that connects Kempton Park and Tembisa is finally up and running since the 3rd January 2014. The cable is going to be used for the mentioned connectivity’s which are Phomolong, Esangweni Paypoint, Lekaneng paypoint & the Tembisa fire station.

The ICT department (Edenvale Customer Care center) has managed to connect all EMM buildings that are currently occupied by its employees. That includes buildings that are leased to the City. We have replaced in some sites radio links with fiber cables. The licensing department is one site that has been upgraded from radio to fiber. Our libraries are now able to offer free internet services, that has been done with working together with the SRAC(libraries) department. The number of computers deployed in the libraries has also been increased to allow students and all others internet users to get access. New clinics and libraries in Phomolong and Endayeni section has also been connected to the network. The customer care center has introduced Voice over IP to make communication simpler and faster amongst the EMM employees. an intranet site has been created to facilitate the sharing of internal information and updates. An ICT section has been established in all customer care center to improve the turn-around time for attending to calls and request. A lot still has to be done in other areas to improve service delivery and good and stable connectivity.

DEPARTMENT CHALLENGES ICT There is generally failure of the network affecting the four customer service centres in the northern region. Lekaneng Paypoint is currently having problems with network connectivity. The ICT department is in a process of installing fibre network in that area. The estimated time of completion is end of March 1.36 Transport Planning and Provision

DEPARTMENT ACHIEVEMENTS Transport Planning and Cleanliness of the ranking facilities. Provision A.The ranking facilities have been kept clean since the appointment of the service provider in June 2013, there is a huge improvement in that regard. B. Plumbing maintenance, there is huge improvement on water & burst pipes in our taxi ranks, the Department also appointed the service provider to do the maintenance in our ranks, and the waist of water through burst pipes & broken toilets has been eliminated.

DEPARTMENT CHALLENGES

Transport Planning and - Lack of Public Transport Facilities Due to lightning that struck our systems on Provision the 14th of December 2013 all systems were down. - On the 17th of December 2013 the Post office and Tasima repaired damage on the E – Natis server and we could work on the E – Natis. - We logged a call with ICT help desk with reference nr: 394324 on the 17th of December 2013 for telephones, Fax machines, PC’s and scanners which were out of order but until today we’re still stuck with the same problem even after we tried all avenues to have it fixed. - Mr Lucas Dlamini came in the second week of January to assist us but only one PC and one telephone – can only take incoming calls - is operational. - According to Mr Dlamini the main board has been hit and they do not have any new ones to replace the existing parts. - We need to communicate with Prodiba, Ndot, etc. on a daily basis and with our current status we are unable to render a sufficient service. This is out life line and we are crippled, we ask for your urgent assistance in this matter.

1.37 Waste Management

DEPARTMENT ACHIEVEMENTS Waste Management We have implemented a fixed day refuse calendar system

240 L bins have been rolled out for the entire Tembisa and adjacent areas.

Have escalated the complaint of non-compliance of the service provider to higher authorities for decision making.

 We have engaged with EMPD and agreed with the deployment of green beans for the Tembisa and adjacent challenging areas, but still waiting for funding and procurement of safety PPe’s as per health & safety act.

DEPARTMENT CHALLENGES Waste Management - Department doesn’t have a tipper truck for illegal dumping purposes.

1.38 Economic Development

DEPARTMENT ACHIEVEMENTS Economic Development Edenvale informal traders were issued with trolleys

DEPARTMENT: ECONOMIC DEVELOPMENT ISSUES RAISED (PREVIOUS IMBIZO AUG12) RESPONSE (FEEDBACK) We wish to be in a centre of attention as youth and EMM has developed a Job Creation programme that will Municipality must provide job creation, increase be implemented city wide. standard of living We need jobs and tenders to be opened to all not EMM has developed a Job Creation programme that will political connected people only. People to be given a be implemented city wide. chance to provide services in the township,9 ( cooperatives).

Xolisile Tshabalala Customer Relations Manager: Edenvale Cnr Hendrik Potgieter & Van Riebeek Avenue, Edenvale 1610 011 999 1520 or 082 791 2532 TEMBISA 1 CUSTOMER CARE AREA

POPULATION

Estimated Residents: 900 000

WARD COUNCILLORS

WARD COUNCILORS WARDS Moeketsi Mvalo Ward 05 Zacharia Mpongose Ward 06 Mncedisi Lugongolo Ward 08 Sindi Mwelase Ward 09 Peter Mokgethoa Ward 10 Wiseman Ndizani Ward 14 Obed Sekgobela Ward 90

FACILITIES

FACILITIES QUANTITY Schools 47 Police Stations 2 Medical Institutions 5 Libraries 1 Multi-Purpose 1 Parks 11 SASSA 1 Mall 2 Swimming Pools 1 Halls 2

1. DEPARTMENTAL REPORTS

1.1 Energy

DEPARTMENT ACHIEVEMENTS Energy Street lights were installed on the following Sections/ Streets: Isikalo, Endulweni, Isiziba, Ibhaxa, Inxeweni, Vusimuzi Clayville Ext 26, Brain Mazibuko, D.R Morakane, Maokeng Esiphethweni, Jiyane, R562, Porcelain, Temong, Welamlambo, Isivana Olifantsfontein Road, Emfihlweni, Birchacres, Ehlanzeni, Clintion Street Olifants Old Pretoria Road, Kudu Street Clayville, Industrial Road and Nut Road Clayville

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) FEB13) Illegal electricity connections - Fines were issued. Poor maintenance of street lights - New contractor has been appointed to assist with the maintenance of street light.

DEPARTMENT CHALLENGES Energy Cable theft Stealing of Steel Street lights poles Bundle conductor theft Cable faults Road construction damage our cables Storm water contractors damage our cables Low budget Trucks not enough lightning

1.2 WATER & SANITATION

DEPARTMENT ACHIEVEMENTS Water & Sanitation Replacement of main sewer line in Winnie Mandela stream which was blocking continuously behind the Hospital. Water pipe replacement in Madelakufa 2 Informal settlement, the pipe was bursting continuously.

DEPARTMENT: WATER & SANITATION ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Missing sewer manhole covers - They are being replaced. - Water cut happens when the department is doing Erratic water cut maintenance or upgrading water pipe lines. - Disconnect it and charge the person for illegal connection. - Upgrading of storm water system. Illegal water connection - They were installed.

Inadequate maintenance of storm water channels

Need communal tapes in informal settlement ward 3,5

DEPARTMENT CHALLENGES Water & Sanitation Burst water pipes and blocking of pipes due to aging water and sewer pipes Infrastructure Storm water ingress from rainwater into sewer pipe lines Vandalism of manhole covers and stealing of valves There are people who are deliberately blocking main sewer line in river streams to trap jewellery and coins. Mining of sand from stream which ending up exposing and collapsing of sewer manholes in river streams. Buildings structures which are built over sewer and water lines.

1.3 HUMAN SETTLEMENT

DEPARTMENT ACHIEVEMENTS Human Settlement Serviced stands - 125695 Housing Top structures - 96081 Value and hectares of land purchase - +/- 2000 Rental Housing Units newly delivered in the affordable category - 988 social Housing Units Non-subsidised housing units delivered Hostels upgraded and refurbished - 1 Hostel upgraded - 4 Hostels currently being redeveloped. Number of council owned rental units maintained and households provided with accommodation − 24 Hostels with 44526 beds − 38 blocks of flats comprising of 2179 housing units. − 15 old age homes consisting of 1240 Number of titled deeds issued by the Deeds Office Number of TORPS and EEDBS units transferred - 19399 Number of RETRO and EEDBS units transferred - 3041 Township Regeneration Integrated plans and strategies for the redevelopment of the following Township complexes completed: − Tembisa − Katorus − Kwatsaduza − Wattville/Actonville and − Daveyton/Etwatwa Management of informal settlements 119 Number of informal settlements managed in terms of the provision of basic services

DEPARTMENT: HUMAN SETTLEMENTS ISSUES RAISED (PREVIOUS IMBIZO AUGUST 2012) RESPONSE (FEEDBACK) I need help with RDP houses for my wife, it is now 10 - It is acknowledged that the housing backlog is not years we waiting. being eradicated at the pace the homeless The resident registered for a house at Rabasotho Hall in community would like to see. Subsidized housing 2000 and has been waiting since then. developments are implemented subject to the availability of suitable land and budgetary provision, and giving preference to persons who have applied during 1996/7. - More houses and service stands will be developed.

DEPARTMENT CHALLENGES Human Settlement backlog Securing suitable land for housing development due to: Dolomite &Wetlands Suitable land is located in the outskirts far from socio-economic facilities Suitable land is located in the outskirts far from socio-economic facilities Privately owned land expensive to acquire Population Growth and In-migration lead to densification and growth of Settlements Land invasion has negative impact on: Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog

1.4 ROADS AND STORM WATER

DEPARTMENT ACHIEVEMENTS Roads and Stormwater Upgrading of Roads and Stormwater Construction of Walkways Rehabilitation of Roads Erection of speed humps Installation of Road Traffic Signs and street names Painting of Roads Repairing of Potholes Cleaning of storm water drains and channels Re-gravelling and grading of Roads

DEPARTMENT: ROADS AND STORMWATER ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) potholes Speed calming measures The Department has been working on various roads in Missing manhole covers and around Tembisa. The maintenance is an on-going Faded road marking activity throughout the Metro. Communities are Poor maintenance of informal roads encouraged to report areas that require urgent attention.

DEPARTMENT CHALLENGES Roads and Stormwater Missing/damaged road signs and street names Damaged guardrails Blocked stormwater drains Potholes Missing stormwater slabs/cover Faded road markings

1.5 FINANCE DEPARTMENT ACHIEVEMENTS Finance The total accurate meter readings moved from 85.4% (of 47 767 meters) in March 2013 to 90.6% (of 48 112 meter) in January 2014

Establishment of office at Winnie Mandela (Tembisa 2 CCC) to assist with billing and general account related issues. Human Settlement committed that it will provide finance and customers (effective from January 2014) with letters confirming occupancy so as to enable Finance department to open services account (Tenants) for the occupant while addressing ownership problem with Corporate and Legal No Achievement for Ehlanzeni

Rendering an accurate bill to the stand and address billing related issues as they are brought to the office

DEPARTMENT CHALLENGES Finance General Customer Complains about high bills and billing accuracy Occupants of stands are not registered owners and there is no any documentations to give authority of occupancy (Ethafeni, Ehlanzeni and Winnie Mandela) Two or More families residing in 1 stand with one connection point of water and one connection point of electricity (hence one bill to the stand): Winnie Mandela

1.6 Cemetery

DEPARTMENT ACHIEVEMENTS Cemetery It is well maintained by municipal personnel and administration is done at the cemetery both in north & south offices in either entrances. The cemetery is an inactive and is to be maintained by contractors, but contractors are to be appointed and are due to start work on the 1st February 2014, however for now the municipal personnel do the maintains on overtime. Its administration is being done at Zuurfontein cemetery

The cemetery is well maintained by municipal personnel & is administration is being done at its office at the cemetery

DEPARTMENT CHALLENGES Cemetery There is some spillage of sewerage in the western side of the cemetery, which is from outside the cemetery. There is no security as such toilets are being vandalized. There is no security hence the gate was stolen from the cemetery. The lock is being constantly being broken-by. We suspect that, is people who come to visit their love ones after hours, because there is no theft, hence there is a necessity for security.

1.7 HEALTH AND SOCIAL DEVELOPMENT

DEPARTMENT ACHIEVEMENTS Health and Social • Maintaining the minimum health and hygiene standards of the environment despite Development shortage of manpower. (Environmental Health) • Utilisation of other departments facility resources e.g. clinics in reaching and servicing the community. • For the period July 2011 to January 2014 the directorate has managed to conduct a total of 41 907 house to house inspections in all the wards, served 5 487 notices, and conducted 2 020 follow-ups. • Identified a total of 213 and trained 201 (94%) to date.

DEPARTMENT CHALLENGES Health and Social • Shortage of Manager and Assistant Manager for Tembisa 2 CCC. Development • Shortage of office accommodation for Tembisa 2 CCC, inconveniencing the (Environmental Health) community in accessing the municipality for service delivery issues. • Rodent Control • Informal food traders training • Provision of sanitary facilities for informal food traders i.e. toilets and solid waste receptacles. Compliance of rezoning by informal traders e.g. Creches, restricting the directorate in issuing the necessary health certificates and permits

1.8 METRO PARKS

DEPARTMENT ACHIEVEMENTS Metro Parks Construction of Community Park in Elindinga section Busy with Community Park in Esselenpark

Motsu Park is at completion state Grass cutting and weed killing on main routes

DEPARTMENT CHALLENGES Metro Parks Illegal dumping, we cannot cut on illegal dumping; the dumping must be removed first. Insufficient budget for the following: Maintenance and repairs to Lawn mowing equipment Maintenance and repairs to playground equipment Fencing around parks The absence of tenders for the following: Grass cutting Delivery of playground equipment Shortage and age of vehicles in the depot. Insufficient personnel in the depothealth certificates and permits

1.9 WASTE MANAGEMENT

DEPARTMENT ACHIEVEMENTS Waste Management We have Implemented a fixed day refuse calendar system Services 240L Bins have been rolled out for entire Tembisa and adjacent areas We have engaged with EMPD and agreed with the development of green bins for the Tembisa and adjacent challenging areas, but still awaiting for funding and procurement of safety of safety PPEs as per Health and Safety Act Have escalated the complaint of non-compliance of the service provider to higher authorities for decision making

DEPARTMENT CHALLENGES Waste Management Move on refuse calendars Services Roll out of 240L Bin Law Enforcement on illegal dumping Outcry from community on none compliance from service provider on breakage of their 240L Bins sue to wrongfully usage of their collection equipment i.e. non compactable vehicles with no proper lifts on mechanism i.e. Compactor with lift on mechanism shortage of staff to cater for all the community needs

1.10 EMPD

DEPARTMENT ACHIEVEMENT EMPD We have reduced the rate of land invasions in Tembisa Community is no longer travelling long distance to certify their documents. We are certifying documents seven days a week 08h30 to 16h30, we are taking services to the people

DEPARTMENT CHALLENGES EMPD Water leakage from Ivory Park at D.M Marokane dr Communication between different department i.e housing, councils and community. We found information from community members before relevant department informs us. Like demolition of tents, those churches said they met with office of executive mayor and agreed that we must not demolish those tents. We submitted three complaints to building inspectors who forwarded them to legal department and people were served and due date for those who violated EMM by laws to demolish those structures passed without any action. How will those people respect us if we can’t take action against we have served with notices.

1.11 DISASTER MANAGEMENT

DEPARTMENT ACHIEVEMENTS Disaster Management Have three permanent volunteers manning the Disaster Satellite Office in Tembisa 1

DEPARTMENT CHALLENGES Disaster Management Late or delayed arrival of ambulances every time the community needs them.

1.12 PROVINCE

DEPARTMENT ACHIEVEMENTS Social Development Old Age Home was built at Seotloane Section

1.13 NATIONAL

DEPARTMENT ACHIEVEMENTS Public Works New Police Station was built at Welamlambo

DEPARTMENT: DEVELOPMENT PLANNING (BUILDING CONTROL) ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Uncontrolled development - Notices are issued to the illegal structure. Unauthorized non-residential land use

DEPARTMENT: TRANSPORT PLANNING AND PROVISION ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Poorly maintained of public transport facilities We will be upgrading the following taxi ranks by the end June 2014 and others will follow in the financial year 2014/15: Oakmoor long distance taxi rank, Thiteng Main Taxi Rank, Umnonjaneni Taxi Rank. Whilst busy refurbishing the ranks, we are also tightening on maintenance to ensure that the state of our ranks is in order. Illegal taxi Ranks - Any illegal PT operations must be reported to the Department with full details. Together with EMPD and the affected Association we will deal with the matter. At this point we have not been provided with the details of this illegal operation and when the information is available it must please be forwarded to [email protected] or [email protected]

DEPARTMENT: ECONOMIC Development ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) High rates of unemployment - Refurbished the Tembisa Computer centers at Sedibeng Bomba Sibiya Industrial Hive and Moses Molelekwa Art Centre.

- Established and funded 4 agricultural cooperative in a crop and poultry farming.

- A sewing cooperative funded with CIS by DTI

DEPARTMENT: REAL ESTATE (PARKS) ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Parks are not being taken care of - The planting program is an on-going process until we change the face of Tembisa. Tembisa is not green enough - Metro Parks is busy with greening program of Tembisa.

ACTING CRM MANAGER TEMBISA 1: MS XOLISILE TSHABALALA ADDRESS: CNR ANDREW MAPHETO & GEORGE NYANGA CONTACT: 011 999 6659/1520

CUSTOMER CARE AREA: THOKOZA POPULATION

Estimated at 65000 Residents

WARD COUNCILORS WARDS L. Nkosi Ward 52 N. Mabuza Ward 54 S. Msibi Ward 56 T. Nketle Ward 57 R. Pienaar Ward 58

FACILITIES

FACILITIES QUANTITY Schools 30 Police Stations 1 Medical Institutions 5 Libraries 2 Multi-Purpose 1 Parks 8 SASSA 1 Mall 1 Swimming Pools 2 Halls 5 Shopping Centers 2

1. DEPARTMENTAL REPORTS 1.1 Finance DEPARTMENT ACHIEVEMENTS FINANCE • Consumers updating their details with EMM can now receive a sms showing their balance.

• E Siyakhokha Siyathuthuka Campaign – Campaign door-to door started in Thokoza. 30

Siyakhokha Brigades were appointed from the community of Thokoza, 6 Per ward

• Payment levels increased.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Water meter readings are not taken Short Term to Medium term Measures: Katlehong South • Informing our Clients to submit telephonically, electronically & walk-ins. • Marketing & Communication and e-Siyakhokha Siyathuthuka Campaign to inform clients accordingly for the next 5 months. • A note to be added at the back of our statement • The MRCs & DCs to deliver such notices on all no-access premises • WEMMCs to ensure compliance on the MRCs & DCs on delivery of these notes. Long Term Measures:

• Meters to be removed from inside the yards. • Installation of pre-paid meters. • Meter maintenance (Including marking of old Energy infrastructure. • Promulgated tariff to be billed on no access premises to encourage customers to send in readings SMS’s option to be used to remind customer when readings are not received.

• Publicizing the reading dates per area

Meter readers to be monitored Phiri Reading was done 20130223 and uploaded Street

DEPARTMENT CHALLENGES FINANCE • Illegal reconnections – poses a major problem and destruction of protective structures.

• Water meter boxes unclean

• Payments not being made

1.2 Energy

DEPARTMENT ACHIEVEMENTS ENERGY New high masts installed:

• 1 at Corner Mhlanga & Mahoro,

• at Emalahleni informal Settlement

• 1 at Mpye street, Thintwa

• at Schoeman Cemetery

• Installation of protective structures, repairing and new installations

• Upgrading of Substations in Thokoza

• Cable sub A to sub B(R207 000)

• Cable sub D to mini sub CB4(R830 000)

Cable sub D to mini sub CA3(R1 100 000

 Prepaid Metering Project In Thokoza Ward 54, 56 and 57

ISSUES RAISED AT (PREVIOUS IMBIZO FEB RESPONSE (FEEDBACK) 2013)

Electricity is not connected ok Matter has been resolved.

What the Council will do with illegal connections Illegal removed 8/3/2013

On the electricity pole there are wires sticking Complaint attended to out Electricity illegally connected Illegal removed 8/3/2013

Street lights need service Complaint attended to

High mast off opposite 6309 Moremi street complaint attended to

Still waiting for high mast To be looked at in the new financial year

When will Ekurhuleni Budget for the installations Solar Geysers is at this stage installed by ESKOM and of solar water heater for small/ emerging Department of Energy and not EMM. businesses because the budget is only on other solar not solar water heater.

Don't need prepaid Noted

Don’t need prepaid Noted

Metre box taken never returned back No meter was removed, customer is not paying - Cut off

Metre electricity problem Problem resolved 07-03-2013

No street light on Yende Street Complaint attended to

No high mast Light To be looked at in the new financial year

Electricity illegally connected Illegal removed 8/3/2013

Leaking non-working geyser Referred to geyser installations

DEPARTMENT CHALLENGES

ENERGY  Refusal of installation of pre-paid meters in Thokoza due to community unrest.

1.3. WATER AND SANITATION

DEPARTMENT ACHIEVEMENTS WATER AND Chemical Toilets rolled out and maintained in all informal settlements SANITATION Water Complaints serviced (Tokoza & Alberton): • January: 511 • February: 431 • March: 441 • April: 403 • May: 466 • June: 342 Sanitation Complaints serviced (Tokoza & Alberton): • January: 859 • February: 723 • March: 826 • April: 900 • May: 945 • June: 964

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Sewer is running all over Mamsago Handed over to planning division. EMM have not yet taken over the services.

Toilet Leaking, 12637 Phola Park Internal leak had been fixed.

No water during the weekend When the team went on weekend, the water was fine. Tshabalala street

Sewer Blockage, 1536 Wild Plum Sewer has been attended - Sorted Greenfields

Sewerage pipes are leaking, Mnyani Sewer has been attended - Sorted Street

Meter Leakage, 9580 Senokwane Meter leak fixed Street

No meter, 5476 Phola Park Ext 1 Refer to Housing to have meter installed Gauteng housing

Remove Meter in the way, Meter Meter has been moved readers to be monitored, 1536 Phiri Street Ext 1

1.4. METRO PARKS

DEPARTMENT ACHIEVEMENTS METRO PARKS Upgrading of park: Playground equipment and park furniture at various parks in Thokoza through Community Based Planning discretionary funds:

 Serema Park - Ward 52  Twala Section- Ward 54

 Triangle park - Ward 56

 Palmridge Ext 2 & 4

 Developing of Thokoza entrance from K146 Phola Park

 Planting of 150 trees along K 146

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

The park behind Child Welfare Yende The area is servitude and not a zoned park. street doesn’t have fence and equipment.

DEPARTMENT CHALLENGES METRO PARKS We planning to develop a park in Greenfields but there is no stand to develop since all the sites are sold.

1. 5. WASTE MANAGEMENT SERVICES

DEPARTMENT ACHIEVEMENTS WASTE • Regular removal of illegal dumping as per schedule of all hot spots in Thokoza MANAGEMENT • Implementation of community based clean-up projects through Clean and Green SERVICES Campaign.

• Daily Litter picking and street cleaning

 Refuse collection Thokoza is per collection schedule: ±46 298 per week, 1 956 tons

 Successful implementation of Comprehensive refuse removal services and Community-Based Contractors

 Services are satisfactory and according to schedule.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Want a dustbin as he does not have one, Dustbin has been issued 11 March 2013 4382 Phase 3 Eden Park Ext 5

Want a dustbin as he does not have one, Dustbin issued A597 Serema Street

Removal of waste at the hostel passages, Done Khumalo street

Refuse removal is not properly done, It has been Sorted out Modumo street

Request Dustbin, 1018 Melleki Kahlego It has been Sorted out

Refuse removal is not properly done, It has been Sorted out Modumo street

What is the Municipality doing about All identified areas are attended to according to a schedule. Illegal Dumping

What is the Municipality doing about All identified areas are attended to according to a schedule. illegal Dumping in-front of Angus Station

Request a dustbin Dustbin issued

DEPARTMENT CHALLENGES Illegal dumping

1.6. SRAC

DEPARTMENT ACHIEVEMENTS

SRAC Grading of informal soccer fields from CBP discretionary funding:

• Madondo Grounds

• Tshabalala street Grounds

• Phola Park Ext 5 • Phola Park

• Thinasonke Ext 3

• Maintenance and development of Sam Ntuli stadium: Removed carpets and replaced with tiles. Installed heavy duty burglar doors.

• Painting was done on Halls in Thokoza and is still going on.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Request a library in Ward 52 Development of a new Library near Katlehong CCC1 is listed on the IDP (Integrated development Plan) 2012 to 2015 for Ward 52 for consideration.

1.7. HUMAN SETTLEMENTS

DEPARTMENT ACHIEVEMENTS Human Settlements Relocation completed from:

 Phola Park Cole yard – 40

 Thintwa Informal Settlement – 220

 Waterval Informal Settlement – 49

 Development of Thokoza Hostels 1, 2 & 3 - Detail planning and design in final stages

ISSUES RAISED AT (PREVIOUS IMBIZO FEB RESPONSE (FEEDBACK) 2013)

Registered for an RDP house in 1996 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house in 2004 at RDP houses and serviced stands are allocated to qualifying applicants the Eden Park Ext 5 and it was approved in accordance with the Housing Demand Data Base, which is subject to and still have not received it. the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house and still RDP houses and serviced stands are allocated to qualifying applicants have not received it but foreigners are in accordance with the Housing Demand Data Base, which is subject to given these houses why? the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house in 2002 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

No improvement at the hostels Detail planning and design in final stages Construction to commence subject to approval of business plan and budgetary provisions.

Registered for an RDP house at the Eden A hearing date is currently being awaited from the Appeal Court in Park Ext 5 and it was approved and still Bloemfontein. have not received it.

Registered for an RDP house in 2000 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house in 1998 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given. Registered for an RDP house and on the RDP houses and serviced stands are allocated to qualifying applicants waiting list for the past 12 years still have in accordance with the Housing Demand Data Base, which is subject to not received it. the availability of suitable land for residential development. A number of land portions being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Complaining about the illegal occupation RDP houses and serviced stands are allocated to qualifying applicants of the houses in Eden Park Ext 4 for the in accordance with the Housing Demand Data Base, which is subject to past 5 years the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Request a house RDP houses and serviced stands are allocated to qualifying applicants in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A

Registered for an RDP house in 1996 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it and her house is in accordance with the Housing Demand Data Base, which is subject to occupied by a Metro official the.

Registered for an RDP house and still RDP houses and serviced stands are allocated to qualifying applicants have not received it -stand number 10864 in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Request the allocation of stand numbers RDP houses and serviced stands are allocated to qualifying applicants in Phola Park as they can't apply for in accordance with the Housing Demand Data Base, which is subject to electricity. the availability of suitable land for residential development. A number of land portions are being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

A resident from eMpilisweni request a RDP houses and serviced stands are allocated to qualifying applicants house registered for an RDP house in in accordance with the Housing Demand Data Base, which is subject to 1996 and still have not received it the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given. Looking for house RDP houses and serviced stands are allocated to qualifying applicants in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house and still RDP houses and serviced stands are allocated to qualifying applicants have not received it since 1993 in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

Registered for an RDP house in 1997 and RDP houses and serviced stands are allocated to qualifying applicants still have not received it and there is no in accordance with the Housing Demand Data Base, which is subject to improvement the availability of suitable land for residential development. A number of land portions that are in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

When are people going to be relocated to Mpilisweni residents will not be relocated to Palm ridge Ext 9, as the Extension 9 Palmridge project is already over-subscribed. Alternative land is in the process of being investigated to accommodate this community

Staying in the squatter camps for 17 years RDP houses and serviced stands are allocated to qualifying applicants there is no development. What happened in accordance with the Housing Demand Data Base, which is subject to to the place in Thinasonke and Palmridge the availability of suitable land for residential development. A number of land portions that are in the process of being investigated for this purpose, details of which cannot be revealed in order to

When are the residents of the informal RDP houses and serviced stands are allocated to qualifying applicants settlements going to be given houses? in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development.

Lived in Mamsago since 1965 and was Evictions can only be carried out if a Court Order has been obtained - evicted from the house They were and if this process was not followed, then legal advice should be evicted and then were never given a sought to address the situation. place to stay.

Registered for an RDP house and still A hearing date is currently being awaited from the Appeal Court in have not received it -stand number 3229 Bloemfontein. Eden Park Request clarity on the houses given to RDP houses and serviced stands are allocated to qualifying applicants them by Sambo at Eden Park has been in accordance with the Housing Demand Data Base, which is subject to waiting since 1993. the availability of suitable land for residential development. A number of land portions are not in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given.

When are the people in the informal A hearing date is currently being awaited from the Appeal Court in settlements going to be moved to Eden Bloemfontein. Park?

Waiting for the tittle deed Title Deeds are issued to beneficiaries as and when received from Conveyancers at no costs.

Request a title deed for a house in Eden Title Deeds are issued to beneficiaries as and when received from Park Conveyancers at no costs.

DEPARTMENT CHALLENGES • Illegal Occupation of 902 Houses at Eden Park Ext.5

• Land Invasion

1.7. EMPD

DEPARTMENT ACHIEVEMENTS

EMPD  Planning and design of New Thokoza EMPD Precinct Station at the New Thokoza CCC  EMPD volunteers (Green Uniform brigade) are deployed assisting with School Point duty, Law Enforcement, Domestic

violence issues.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

The metro police must patrol unit F at Metro Police and SAPS conducted numerous operations from January night to June 2013 and the following successes were recorded:

Patrolling of Police Crime January 2013 – 6 x crime related arrests; 5 x drunken driving arrests February – None

March 2013 – 16 x drunken driving arrests

April 2013 – 6 x crime related arrests

May 2013 – 2 x crime related arrests; 8 x drunken driving arrests

June 2013 – 6 x drunken driving arrests

Metro police to assist with the robots in Metro Police is deploying officers to do point duty during morning the morning Yende street and K146 peak hours on weekdays. Metro Police do point duty on Saturdays to assist funeral processions that are going to Eden Park and Kromvlei cemeteries.

They need more Metro police patrolling Thokoza Precinct station consists of 40 officers and they are covering the area Eden Park and Greenfields areas. These officers are deployed strategically at crime and accident hot spot areas. Metro Police will deploy more officers in Thokoza as and when we recruit more officers.

1.9. HEALTH AND SOCIAL DEVELOPMENT

DEPARTMENT ACHIEVEMENTS

Health and Social Development  National Polio and measles campaign first and second round targets exceeded  Youth Friendly container in Greenfields completely installed  Construction of New Clinic at Palmridge (progress at foundation level

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Why the Dresser Clinic doesn’t have The Medical Male circumcision site for the South will be established at circumcision room the old Katlehong North Clinic. This is a project funded by Provincial Government.

DEPARTMENT CHALLENGES

 Delayed arrival of ambulances in Clinics resulting in Nurses using council vehicles to transport patients to hospitals.

1. 10. TRANSPORT PLANNING AND PROVISION

DEPARTMENT ACHIEVEMENTS

Transport Planning and Provision • The Planning and design of Phuthaditjaba Taxi Rank has been completed, the Department is now in the process of going out on tender for construction. • The Planning and design of Palm Ridge Taxi Rank has been completed, the Department is now in the process of going out on tender for construction.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Request a station in Thinasonke Refer to PRASA who is responsible for railway stations between Kliprivier & Angus (Passenger Rail Agency of SA)

DEPARTMENT CHALLENGES No Challenges

1.11. CITY PLANNING

DEPARTMENT ACHIEVEMENTS City Planning Thinasonke Ext 3: The Surveyor General Plan (A plan showing all the streets, stands and their measurements) has been approved. The department is now in process of resolving matters (i.e. the Map 3’s have been prepared, and comments have been requested from various services department) relating to the pre-proclamation conditions so that the matter can be handed over to the attorneys who will be attending to the opening of a township register in the Deeds office. We have had discussions with the attorney, and are in process of acquiring all the requested documents.

ISSUES RAISED AT (PREVIOUS RESPONSE (FEEDBACK) IMBIZO FEB 2013)

Illegal advertisements on street poles This Dept. has removed 133 illegal posters against the lamp poles in several streets in Thokoza on the 01/03/2013.

The client says that there is crime and An application should be submitted to this department by the she wants the passage closed between complainant but the cost of such closure will be for the account of the houses. Senokwane Street applicant, if Council approves this. Usually however Roads and Transport is not in favour of such closures as the Townships were planned this way to give pedestrians shorter access to main routes and it is advisable that the said department should be consulted first.

Neighbour built a fence and closed the Notice has been issued for wall to be demolished. passage. 9157 Tshele Street

DEPARTMENT CHALLENGES

City Planning It is an on-going process to remove all illegal advertising signs.

1.12. ROADS & STORMWATER

DEPARTMENT ACHIEVEMENTS Roads And Stormwater Maintenance expenditure actual:

Gravel R 2 209 764

Signs R 1 920 700

Stormwater R 2 683 700

Tar R 3 026 000

Replace missing/ vandalised sign on-going.

Repair pothole and storm water maintenance problems on-going.

Thokoza Phola Park Phola Park Road 2 Construct paved roads Thokoza Phola Park Phola Park Road 3 Construct paved roads Thokoza Phola Park Pholaa Park - Isiteni Construct paved roads Thokoza Phola Park Phola Park - Ithuzi Construct paved roads Thokoza Palm Ndimatsheroni Construct paved roads Ridge Palm Inqubekelaphambil Construct paved roads Thokoza Ridge i Thokoza Thokoza Mhluzi Construct paved roads Palm Construct paved roads Thokoza Ridge Annaboom Thokoza Thokoza Tlou Construct paved roads Palm Construct paved roads Thokoza Ridge Pongola Maphang Maphanga 97 - 77 Construct paved roads Thokoza a Nhleko Maphang Maphanga 98 - 102 Construct paved roads Thokoza a - Mhlambi Maphang Maphanga 107 - Construct paved roads Thokoza a 110 Maphang Maphanga 116 - Construct paved roads Thokoza a 120 - Dladla Maphang Binda (Tshabalale - Construct paved roads Thokoza a Masote) Thokoza no name - Construct paved roads Thokoza Thokoza horseshoe Thokoza Thokoza Thokoza 5 Rd 1 Construct paved roads Thokoza Thokoza Thokoza 5 Rd 2 Construct paved roads Thokoza Thokoza Thokoza 5 Rd 3 Construct paved roads

ISSUES RAISED AT (PREVIOUS IMBIZO FEB RESPONSE (FEEDBACK) 2013)

Storm Water Blocked: when it rains the It is included in maintenance program cars are getting stuck. Problem since from 2012 Ntsele Street and Tubatsi Street

They want more speed humps, Mdakane Application for speed humps to be done in writing to CCA office for street submission to this department for evaluation

Serema street is damaged. It will be investigated and attended to as a priority

Tshele street is damaged It will be investigated and attended to as a priority

Water entering the yard and the house It will be investigated and attended to as a priority too from the road Storm water is blocked when it rains It is included in maintenance program

Need hump, Everest Application for speed humps to be done in writing to CCA office for submission to this department for evaluation

Storm Water Blocked: when it rains the It is included in maintenance program cars are getting stuck. Problem since from 2012 Ntsele Street and Tubatsi Street

DEPARTMENT CHALLENGES

 Pothole Maintenance.

 Backlog on storm water maintenance.

 Theft of manhole covers and vandalism of signs

 Grey water at informal settlements that may cause potholes and pollution of natural water cause possible sinkholes

1.13. ECONOMIC DEVELOPMENT

DEPARTMENT ACHIEVEMENTS

Economic Development  Three Interns were placed at Thokoza CCC till June 2014. They are currently assisting with finalisation of placement and issuing of informal trading permit cards at Natalspruit precinct.

 One Intern appointed to gather information regarding all construction projects it the Thokoza Customer Care Area

 Planning, drawings and start with construction of new Thokoza traders Market, Khumalo Street next to Phola Park Taxi Rank

 Thokoza Fabrication Laboratory established.

 Thokoza Youth supported the Job Summit and Careers Expo 10 - 14 June 2013 (Busses were arranged from Thokoza CCC)

1.14. DISASTER & EMERGENCY SERVICES

DEPARTMENT ACHIEVEMENTS

Disaster & Emergency  100 X Community members were trained in Emergency Response Team Services Programme (Metro wide)

 80% of all Fire and Rescue call were attended within the prescribed SANS Standard (Metro wide)

 Replaced 9 x Specialised Emergency Vehicles to improve service delivery. Procured 48 x Ambulances and 9 x Paramedic response vehicles to improve service delivery for Ambulance Services (Metro wide)

 Appointed 400 reservists to enhance staffing levels to improve service delivery (Metro wide)

 The construction upgrading of the Call Centre in Bedfordview is underway and due to be completed (Metro wide)

 48 Ambulances had been procured during 2012/13 (Metro wide)

 9 Paramedic vehicles were procured during 2012/13 (Metro wide)

STEPHEN NOWATHA Acting Customer Relations Manager Thokoza Customer Care Centre 3521 Moepshe Street, Thokoza, 1426 (011) 999-2796/2145

SPRINGS CCA PROFILE

POPULATION

Estimated at +-75 000 Residents

WARD COUNCILORS WARDS Rameshla Sheodin Ward 72 Dean Stone Ward 75 Shadow Shabangu Ward 76 FACILITIES

FACILITIES QUANTITY Schools 21 Police Stations 02 Medical Institutions 04 clinics and 5 Hospitals Libraries 02 Multi-Purpose 13 Parks 04 SASSA 01 Mall 01 Swimming Pools 02 Halls 04 Shopping Centers 06

1. DEPARTMENTAL REPORTS 1.1 Finance

DEPARTMENT ACHIEVEMENTS Finance Percentage decrease in interims over the past year was increase with 31.95% General Valuation Roll 2013 – The successful concluding of objections and enquiries around the new General Valuation Roll implemented on 01 July 2013 Maintain a collection level of 93.04% over the last 13 months

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) I have lost my job on February 2013 and now my I’ve contacted the respective client mentioned on this rates bill is too high. What must I do for my bill to feedback report and I have advised him regarding indigent be reduced. registration process.

DEPARTMENT CHALLENGES Finance • Customers complain about the high billing. • We have done 765 disconnections in Springs • Payment Level - 95.59% • The new meter reading company are doing their level best in obtaining readings, we are still facing the challenge were meters are inside the property and the meter reading company don’t have excess, the project of moving the meters to the outside is still on-going, and we normally request those clients to phone in their readings as we are using interims on those accounts.

DEPARTMENT ACHIEVEMENTS Energy • An amount of R7 Million were spending on street lights all the areas. • Wit Road concrete pole • K161 Rehabilitation concrete poles • Tonk Meter Road rehabilitation • Installation of new prepaid meters all the areas in Springs • Upgrading of networks

DEPARTMENT CHALLENGES ENERGY Increase police visibility on remote streets Electronic sensors for any streetlight vandalism Cable theft Illegal connection Vandalism to mini substrucres and distribution boxes, high mast lights and street lights

1.2 Water &Sanitation

DEPARTMENT ACHIEVEMENTS Water & Sanitation Replaced sewer pipeline in Strubenvale Replaced parts of a water pump line in Selcourt, Springs due to bursts Installed fire hydrants in Springs Replaced old steel property connection pipe lines in Springs Installed bulk sewer pipeline in Modderfontein Replaced the water line along South Main Reef road under the railway bridge Installed extra 12 standpipes in Gugulethu/Everest informal settlement Installed extra 12 standpipes in Gugulethu/Everest informal settlement Continuous replacements of sewer manholes & meter covers in Springs Replaced/Upgraded pumps at some pump stations in Springs (Grootvlei-Diesel Generator, Persida, Strubenvale, Selcourt, Colliery and Larendale Installed 2 standpipes for the residents in Grootvlei

DEPARTMENT CHALLENGES Water & Sanitation Theft of cast iron manhole covers still occurs Theft of cast iron manholes Sewer blockages caused by rocks and foreign

1.4. Waste Management

DEPARTMENT ACHIEVEMENTS Waste • Rendering door-to-door refuse collection to all house holds Management • Removal of illegally dumped waste and rehabilitation • Removal of illegally dumped waste

DEPARTMENT CHALLENGES Waste • Illegal dumping Management • The single biggest challenge is to prevent the illegal dumping of Solid waste. • The only solution is for communities to take ownership of the areas where they reside. • Normal day to day operations are hampered by high levels of absenteeism resulting in the down scaling of litter picking services

1.5. Human Settlement

DEPARTMENT ACHIEVEMENTS Human Settlement WARD 72 : Payneville Extension 3

Huge progress have been made in respect of the planning for families to benefit in- situ at Payneville Ext 3; The consultants are busy with the rehabilitation plan to help deal with the challenge of radiation. The Environmental department (EMM) is managing the process.

WARD 72 : Payneville Extension 1

Plans are in place to relocate 1100 families from Payneville Ext 3 to Payneville Ext 1; 420 Formal toilets have been constructed (Phase 1) to be used by 420 families of the 1100; Pegging of stands has also been commenced with at Payneville Ext 1.

WARD 72 : Skoonplaas Families have been provided with stands and communal taps as well as chemical toilets; Skoonplaas cannot be upgraded and as such, an alternative land has been identified, and feasibility studies will be conducted during the 2014/2015 financial year.

WARD 72 : Bakerton-Springs 48 title deeds were handed over to beneficiaries through the Retro Programme.

WARD 75 : Awendgloed, Presidentia 1 & 2, Olympia Palms, Rusoord These are the rental stock of EMM (Human Settlements dept), which accommodates families and pensioners; The department has appointed contractors for repairs/maintenance which is done on a regular basis.

WARD 76 : Daggafontein Families have been provided with stand water taps and chemical toilets which are being serviced; An alternative land has been identified, and feasibility studies will be conducted during the 2014/2015 financial year.

WARD 76 : N17 Families have been provided with stand water pipes and chemical toilets which are being serviced.

Installation of pre-paid meters at rental complexes Toekoms, Olympia Palms, Awendgloed, Rusoord, Markville, Presidentia 1 & 2, Molendam.

Installation of solar geysers at rental complexes, Toekoms, Olympia Palms, Awendgloed, Rusoord, Markville, Presidentia 1 & 2, Molendam.

Provision of as/when maintenance & repairs is by the Housing departments budget.

DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Since 1996 I have applied for a RDP Houses still I Housing backlog is not being eradicated at the pace the don’t have a place to stay and I have no job to pay homeless community would like to see, Subsidized housing rent. Please help us with house. development are implemented subject to the availability of suitable land and budgetary provision and giving preference to people who have applied 1996/7.

When are we going to get the solar geyser in Slovo Human Settlement department is unable to respond to this Park. matter, energy department may respond/comment.

As ANC leadership at Daggafontern we know Houses that they were supposed to occupy were invaded, nothing abot 20 beneficiaries were relocated from however there is a court case to evict the invaders. Daggafontein to RDP's housed at Kwa-Thema Ext 5. Can we have the list of names.

In Ward 76, the Gersers project is no happening. Human Settlement department is unable to respond to this What are the future plans for Ward 76 matter, energy department may respond/comment.

I would like to aske when are we going to get Housing backlog is not being eradicated at the pace the house as Applied in 1996.We don’t want start homeless community would like to see, Subsidized housing violence. development are implemented subject to the availability of suitable land and budgetary provision and giving preference to people who have applied 1996/7. My question is because we are staying at Slovo To ensure the allocation of houses applicants must be park, are we going to get the houses in Paynville registered on ziveze programme and Housing database.

Never-Never informal settlement needs houses. Residents of Never-never are on Migration plan as the land is We don’t have yards in our shelters. privately owned.

We need houses in Gugulethu/Paynville According to Migration Plan qualifying beneficiaries will be relocated to Payneville ext 1 on finalization of the pending court case.

We need houses in Gugulethu/Paynville According to Migration Plan qualifying beneficiaries will be relocated to Payneville ext 1 on finalization of the pending court case. please give us houses Residents of Never-never are on Migration plan as the land is privately owned.

When are we going to feedback on housing The project is still in planning stage, to accommodate 545 development report in our area? Why there’s no qualifying beneficiaries to a piece of land owned by the refuse removal in our area? Why is Ekurhuleni municipality and to relocate the others to up-coming projects taking so long to electrify informal settlements within Kwa-thema. compared to other municipality? Monitoring and evaluation on community based project?

Ward Councillors must take action on our The project is still in planning stage, to accommodate 545 communities especially in informal settlement they qualifying beneficiaries to a pice of land owned by the must put a very big eye because informal municipality and to relocate the others to up-coming projects settlement is where by load thing happening within Kwa-thema. already. So please make a plan of getting R.D.P, housing.

Housing for those who do not qualify for RDP The matter must be reported to the Human Settlement houses. department or phone the anti-crime unit & corruption for investigations. Since Never Never Informal Settlement is a private Residents of Never-never are on Migration plan as the land is owner, he promises us to fence us in. The question privately owned. is how long we are going to be there? We are able to get RDP house? We’ve been staying there for more than 20 years. What takes so long to complete the project of The Housing Dept. is still awaiting the results/ruling from the Paynville Ext 1 court.

How can we pay rent when we do not ha title The registration of title deeds is being held by GDoLG and deeds. Housing, communities will be informed regarding the progress in due course. How can we pay rent when we do not ha title The registration of title deeds is being held by GDoLG and deeds. Housing, communities will be informed regarding the progress in due course. Please give us houses Never Never Residents of Never-never are on Migration plan as the land is privately owned.

DEPARTMENT CHALLENGES Human Settlement Shortage of land to house of informal Slow delivery of houses in the informal settlement No delivery of houses to the people on waiting list since 1996 Court challenges from political parties against settlement at Payneville Ext 1. Corrupt individuals selling RDP houses People selling RDP houses to foreign citizens Separation of clustered houses at deeplevels Population growth and migration Land invasion Suitable land located on the outskirts far from the socio-economic facilities

1.6. Health and Social Development Department

DEPARTMENT ACHIEVEMENTS • 2011 new Reedville Clinic. • 2011 new Slovo Clinic • 2013 New Springs clinic 1. IMPLEMENTATION OF EMM PUBLIC HEALTH BY-LAWS BY ISSUING PERMITS FOR :

a. Offensive Trades b. Accommodation Establishments c. Child Care Services d. Dog Kennels CAMPAIGN - NO SMOKING TOBACCO DAY – 31 MAY 2013

Twenty Three [23] premises were visited which included, clinics, licensing departments, rates hall schools libraries and government institutions in the Springs and Kwa-Thema areas

Thirty Seven [37] posters were displayed Twenty two thousand seven hundred and ten (22710) people were reached and eleven thousand three hundred and fifty five [11355] pamphlets were distributed

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT

ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) In Ward 76 we need clinic please. Daggafontein is private land thus the Department cannot secure a site to erect a clinic.The Department is awaiting Informal settlement Department to relocate the community of Daggafontein to Kwa -Thema extension 3. Can you please have new staff at the clinic The attached telephone number is for another user. The course, you can arrive in the time and you have Department has put monitoring strategies and appropriate to wait until their done with talking while you action will be taken if problem persists. Batho Pele principles re are waiting and we are living far in Gugulethu inforced to staff.

I need the rats poison in our area. Rat poison cannot be issued out to community members, Pest control officers will be sent out to assess and to bait for the rats. Clinic has been built but it too far from us the Daggafontein is private land thus the Department cannot secure community of Dagafontein we need moble clinic. a site to erect a clinic.The Department is awaiting Informal settlement Department to relocate the community of Daggafontein to Kwa -Thema extension 3.

DEPARTMENT CHALLENGING Health and Social Premises not complying to zoning requirements of City Development cannot be Development issued with permits Premises not complying to zoning requirements of City Development cannot be issued with COA’s Only one contractor appointed for EMM could result in delays of after instruction to clean

1.6. Roads & Storm Water

DEPARTMENT ACHIEVEMENTS Roads & Storm Construction of Zwelithini street, Rolihlahla street and Rarane street in Payneville Water Construction of Tanzania road in Slovopark Construction of Sperwer road, Fiscant road and Kraanvoel street in Daggafontein for storm water system

DEPARTMENT: ROADS ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) How long should we wait for the service to reach In informal areas we only grade main access roads to us? Grave roads in the area. accommodate emergency vehicles if the road width permits it. We are currently waiting for the approval of our annual plant hire tender, and then the work will be done. My comments is it will be better to us if you can The construction of roads is dealt with on an ongoing basis, in make streets in Daggafontein and put that solar consultation with the Ward Councilors. because we are desperate for an electricity and houses. Second other high masters are not working. We need tar roads in Welgedacht The constructions of roads are dealt with on an ongoing basis, in consultation with the Ward Councilors. We need tar roads so that we can get any The construction of roads is dealt with on an ongoing basis, in assistance such as Ambulance and police in consultation with the Ward Councilors. Gugulethu/Paynville

DEPARTMENT CHALLENGES Roads & Storm • Road increasing request for speed humps Water • Illegal construction of traffic calming measures • Aging infrastructure • The growing of private car owning impact on the capacity of existing roads

• Encroachments of road reserves by residents. • Lengthy processes in obtaining environmental authorisations (Records of Decision) and Water Use Licenses with respect to capital projects. • Insufficient (budget) to address the needs. • Illegal construction of speed humps by residents. • Damaging of the newly paved roads in the residential areas. • Ageing infrastructure (age of some of the roads and storm water infrastructure a concern). • The growing private car ownership. Impact on the capacities of existing roads. • The impact of climate change on rainfall patterns and intensities. Increased intensities more common with respect to rain storms. • Over reliance of private vehicle use which places huge burden in the roads. • Illegal land uses in certain areas. • Resistance with respect to the adoption of sound road access management principles in development proposals. • A complete disregard of the rules of the road (Obeying of the law with respect to traffic regulations). This lead to the growing requests for traffic calming measures. Traffic calming measures however lead to various indirect side effects like impact on capacities, impact on emergency response times, increased noise levels, increased engine emissions, increased fuel consumption, impact on the movement of goods, etc. • The impact of overloading on the design life of roads. • The maintenance of slurry pavements in Northern Areas of Germiston big burden on depot. • Outside service owners not working according the way leave policy and do not do reinstatements. • All re-instatements for EMM service owners must be reported on complaints system for uniform records and done by roads department. • Workman ship of outside service owners contractors. • Theft and vandalism of infrastructure (Traffic sign and street names). Switching over to alternative materials for Manhole lids and catch pits. The alternative material lids are not always interchangeable with steel lids due to different strength characteristics. Must replace frame as well. • Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard.

1.8. Disaster & Emergency Services

DEPARTMENT ACHIEVEMENT Disaster &  Fire engine in 2008 (gladiator) approximately 1 million rand, Emergency Services  Fire engine in 2007(scania) approximately 1.5 million rand  Specialized vehicle in 2010 approximately 4million rand (hydraulic platform).  Reduced fire incidents in the informal settlement by 5% (Metro-Wide Programme)  Responded to 382 calls for Shack Fires in the informal settlements (Metro-Wide Programme)  1204 By-Law Contraventions policed  567 Public Education and Awareness Campaigns conducted

DEPARTMENT CHALLENGES Disaster &  Pick up points Emergency Services  Shortage of resources  Successions of complains  Disaster turnout  Ward Committee interactions  Food security  Poverty eluviation’s

1.8. EMPD

DEPARTMENT ACHIEVEMENTS EMPD  Assault GBH  Illegal immigration  Reckless & negligent driving  Fraud  Assault  Possession of illegal drugs  Drunken driving  Possession of narcotics  Point firearm  Culpable homicide  Possession of counterfeit goods  Housebreaking and theft  Robbery – common  Possession of stolen goods Recovery of stolen m/vehicle

DEPARTMENT: EMPD

ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We Want Metro police and SAPS to come and EMPD will do law enforcement and patrols in area sort put criminal and those without passport in our country. Crime has escalated in the area, EMPD will do law enforcement and patrols in area

DEPARTMENT CHALLENGES EMPD Law Enforcement A crime is on the rise: rape, robbery and housebreakings.

1.9 SRAC

DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities

 Upgrading of Olympia Park Floodlights  Upgrading of Bakerton Community Centre  Upgrading of Olympia Park Swimming Pool Heritage and Museum projects completed

The Springs Fire Station was declared a National Monument under the Springs Town Council.

Arts Culture facilities upgraded

Springs Civic Theatre,

Internet Connectivity

Free Internet Access to all our Springs Libraries

DEPARTMENT CHALLENGES SRAC  Vandalism at Bakerton Sports grounds due to lack of Security.  Replacement of old rusted underground steel pipes at Olympia Park Swimming Pool  Lack of sufficient security guards and guard houses at all our facilities  Maintenance backlog  Facility backlog

1.10 CRM

DEPARTMENT ACHIEVEMENTS CRM Ward 72 • Car wash equipment procured. • Two car washes were erected • One was erected at Shaka street • One was erected at Rarane Street in Payneville

Ward 76 Renovations of Springs parks • Windmill park • Wilhelmina park • Burglar Park

Projects undertaken • Playing equipment were installed Barbecue facilities were build, install seat and tables

Company car to assist with provision of services to the community. Promoting good customer services Coordinated all IDP/ budget sessions in different areas

DEPARTMENT CHALLENGES CRM Department don’t respond on time. Slow adoption of the automated CRM system leading to duplication of complaints. Poor image of call center Re-submission of complaints before they are resolved Non-compliance with the departmental service standards by service department.

Manager Ace Phiri CCA Springs Customer Care Centre Address: Cnr Plantation Road and South Main Reef Road Springs Tel: 011 999 8517/ 011 999 8719

KEMPTON PARK WARD PROFILE

AREA POPULATION

The Estimated Residents: 204 058

WARD COUNCILLORS

NAMES WARDS Ward 13 Clr Ndala Sibanyoni Ward 15 Clr Joey Roos Ward 16 Clr Jaco Terblanche Ward 91 Clr Johann Jordaan Ward 100 Clr Pieter Henning Ward 17 Clr Tracey Butler (Falls under Germiston but is serviced by Kempton Perk)

FACILITIES

FACILITIES QUANTITY Schools 40 Police Stations 4 Medical Institutions 1 Libraries 3 Parks 37 Mall 5 Swimming Pools 2 Halls 4 Shopping Centers 28

1. DEPARTMENTAL REPORTS 1.2 Energy DEPARTMENT ACHIEVEMENTS Energy 1. CPI has made 6 arrests in Kempton Park 2. Boxes are replaced and fixed on a daily basis approximately 280 done. Ongoing process 3. New 11kV feeder cables installed in Rietfontein, Glen Erasmia, Witfontein. Birchleigh. 4. Five Large transformers completely refurbished at an estimated cost of R15 million.

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Need electricity for Greenfield - Esselen Park Residents in Esselen Park Ext 3 are requesting the municipality to provide them with electricity. When will we get our solar geysers that we've Eskom’s representative, applied for in March / April? Mr. Andrew Etzinger explained that the programme has stopped due to the lack of funding and will continue as soon as funds from the department of Energy and the National Treasury are available and allocated. There are no functional street lights in the area. A Done lady in Dewal Street was a victim of theft recently, where thieves got away with building material. They got away with the crime because of poor street lights.

DEPARTMENT CHALLENGES ENERGY 1. Theft of underground cable and equipment 2. Broken and vandalised meter boxes 3. Network faults due to age of cables and contractors damaging cables 4. Transformer failure due to lightning, age and network faults.

1.3 Water and Sanitation DEPARTMENT ACHIEVEMENTS WATER AND Network waterline upgraded at Soutpansberg street in Van Riebeeck Park SANITATION

DEPARTMENT: HEALTH AND SOCIAL SERVICES ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Council must clean water drainage in Storm Street, The team went out and it was confirmed with the client that Norkem Park the problem is Storm water drains. Forwarded to the roads department. There is a water leakage on the road between Done Tortelduif and Gamtoos. I have a big problem with the water department, Logged and assigned to contractor to be completed on 11 / we reported several times about a water meter 09/2013. Completed. leakage. Water leakage at corner of Gatos. Logged on EMIS: Ref no. 867793. Completed. Water meter Leakage. Reference number: 874834.Completed by 11 / 09/2013 Reported a cross connection of my water. Reference number: 867827 logged. Completed by 11 / 09/2013

Main drainage system in property blocked. Logged on EMIS: Ref no. 867844. Completed. Problem with drain, if sewerage blocks it affects Logged on EMIS: Ref no. 867851. Completed. the drainage of the house. Drains need to be fixed in Gamtoos Drive. Logged on EMIS: Ref no. 867854. Completed.

DEPARTMENT CHALLENGES WATER AND 1. Breakages of council infrastructure by external contractors SANITATION 2. No contractors for as and when required maintenance for the bulkline infrastructure. 3. Stormwater ingress into sewer line from residential houses and Bulk sewer line as well. This lead to pumpstations overflowing into the streams.

1.4 Human settlement EPARTMENT ACHIEVEMENTS Human settlement Serviced stands - 125695 Housing Top structures - 96081 Value and hectares of land purchased - +/- 2000 Rental Housing Units newly delivered in the affordable category - 988 social Housing Units Non-subsidised housing units facilitated - The figures are being collated

Hostels upgraded and refurbished - 3 Hostel upgraded - 2 Hostels currently planned for redevelopment.

Number of council owned rental units maintained and households provided with accommodation − 24 Hostels with 44526 beds − 38 blocks of flats comprising of 2179 housing units. − 15 old age homes consisting of 1240

Number of titled deeds issued by the Deeds Office - Process of audit to determine exact number to be initiated

Number of TORPS and EEDBS units transferred - 19399 Number of RETRO and EEDBS units transferred - 3041

Township Regeneration Integrated plans and strategies for the redevelopment of the following Township complexes completed: − Tembisa − Katorus − Kwatsaduza − Wattville/Actonville and − Daveyton/Etwatwa

Management of informal settlements − 119 Number of informal settlements managed in terms of the provision of basic services

DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) RDP Housing allocating long overdue. People, who The EMM on an as and when basis allocates households into have been on the waiting list since 1996, still have subsidized houses subject to availability. The ability of the not received houses. EMM to prioritize households on the waiting list for allocation into homes is hampered by the balance required between informal settlements, backyard dwellers and waiting list applicants, and illegal occupations and densifications. Request for information: residents have heard that The "Strydom Land" is earmarked for households from the area behind Strydom Street in Birchleigh North Madelakufa and in view of the request; the Council will consult is earmarked for RDP Housing. Residents are with the surrounding residents to ensure that there is support concerned that such development might and agreement with the development that unfolds. negatively impact the value of their houses, and they are appealing to Council for proper engagement when developments of this nature are planned.

DEPARTMENT CHALLENGES HUMAN The EMM is faced by the following challenges in the human settlements delivery process: SETTLEMENTS Housing and provision of basic services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 houses’ backlog - Catering for the affordable housing market

Securing suitable land for housing development due to: − Dolomite &Wetlands − Suitable land is located in the outskirts far from socio-economic facilities − Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

Population Growth and In-migration - Lead to densification and growth of Settlements - Urban sprawl and inequality - High cost of provision of services

Land invasion implications: - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog - Allows for queue jumping and a factor, which creates intra-community tension and related protest.

1.5 Roads and Storm water DEPARTMENT ACHIEVEMENTS ROADS AND 1. Traffic calming measures are investigated and if warranted, then they are implemented. STORMWATER Speed humps were installed in the following areas Ward street suburb 13 Pallsmore Street Phomolong Section 16 Blombos Street Birch Acres Ext 16 Braambos Street Glen marias 100 Motola Camp Street Hospital Gardens 2. Patching contractors are in process to be approved to complement the service provided by the depot teams. The department has managed to repair more than 200(1.8km) of potholes on various street/ roads and also maintained 11 strategic roads in the north Area. 3. New roads requests are workshopped and prioritized in conjunction with ward councillors, if warranted they are implemented through the as and When tender. The department constructed 6 roads in the 2nd quarter. 4. Road marking and signs, this is routine maintenance activity; the department continuously monitor roads and where maintenance is required, the depot teams maintains with the available budget. 5. Pedestrian bridges, there is consultants in place to do feasibility studies, preliminary design reports. The requests are normally considered based on the consultant reports and available budget. 6. Stormwater systems are implemented through the as and When tender, the department managed to maintain approximately 57 stormwater systems and increased stormwater capacity with 10 systems. 7. Sidewalks and paving requests are considered based on the budget availability, sidewalks were implemented in 2 Roads in the 2nd Quarter 8. On traffic signal requests, the department has consultant in place to do warrant investigation and a contractor to deal with installation.

DEPARTMENT: ROADS AND STORMWATER ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) A fire hydrant and manhole outside my property. The manhole cover is been replaced. The lid to the manhole was stolen 2 years ago. We need speed humps to be erected in Krokodil Krokodil Road was evaluated and scored according to the Road Natonal Guidelines for Traffic Calming and did not warrant for traffic calming measures, mainly because Krokodil Road is a class 4 road (a Collector road that is design to possess different attributes to a Class 5 residential road). Two Speed humps were however installed, but this department is committed to maintain the road hierarchy at all times. Additional speed humps cannot be added since it would adversely affect the mobility function of the road. Since the last year Imbizo, the roads in Norkem Vaal street is on our priority list for this financial year Park are very bad. Vaal Road. 2013/2014 We need speed humps This department has contacted Mr. Mwkanazi and Mr. Dikotla for more information but to no avail. Speed humps have been installed in Esslen Park during the last two financial years and clarity is required as to where the additional speed humps are requested. Vaal Road - need resurfacing Vaal street is on our priority list for this financial year 2013/2014 We need a street to go through or join Mabubulu The department is busy with the investigations regarding the Street. request. Please revive the white lines from corner The request was forwarded to Gauteng Provincial Modderfontein Road and Mooifontein Road all the Department way to the R21. We need a pedestrian bridge in Birch Acres Mall. The request will be investigated. If warranted allowance will need to be made on the capital budget. Alternatives will however also be investigated. No allocation has been made in the current multi-year budget for such a capital project. We need speed humps in Gamtoos Drive. Gamtoos Drive was evaluated for the preparation of the 2012/2013 fiscal year budget for traffic calming measures. The scoring was done in accordance with the National Guidelines for Traffic Calming Measures and a very low score was obtained, meaning that it was not warranted for traffic calming measures. The scoring system takes cognisance of the surrounding area and pedestrian activities which will give yield the same results. Residents are requesting Council to extend the Alternatives are limited due to the existing natural roads leading in and out of Tembisa entrance (via watercourse. The planned Integrated Rapid Public Transport Umthambeka) due to heavy traffic congestion system will hopefully address some of the concerns. during peak hours. Traffic problem in Birch Acres Ext. Coming from The doubling is a rather big project requiring substantial Andrew Mapheto. Taxis are using Kwartel Street capital investment. No such allocation has been made in the during peak hours. Residents are requesting current multi-year capital investment plan. Council to make Kwartel a double lane. Residents are requesting Council to erect height The department will investigate the matter. barriers in the roads in Birchleigh to discourage trucks from using those roads, as they damage the roads. We need a pedestrian bridge next to the cemetery The department will investigate the matter where learners travel in the morning and after school. They go through the cemetery. Council must also consider options if the proposal for a pedestrian bridge is not acceptable. In Ext 44: Mokoena Street there is a stormwater The stormwater retention pond fulfils its function in keeping drainage problem. The water is stagnant and is a stormwater back to prevent downstream flooding. This health hazard to children. The matter has been department is investigating the possibility of fencing off the reported on numerous occasions to no avail. pond. It should be noted that there is currently no provision made on the budget for such fencing, but provision for this will be considered in future budgets. Access problem in getting to Birch Acres Mall. The concern is noted. Access and mobility is however Residential roads are used as national roads governed by the approved Road Hierarchy Plan in the area. because there are no alternative roads, The township layout was developed in such a manner as to support this principle and to discourage "rat running". At present no real remedies exist to address this concern. There are no sidewalks for pedestrians along most The councillor will be engaged regarding the ward priorities of the roads in Ward 91. Under ground water problem. During the rainy The department is aware of the problem and investigations seasons our houses literally swim in water - we are will be conducted. scared houses might sink. Tests were done in the past with no visible solutions. The residents paid for sub soil drainage in respect of their own properties, but the problem persists. Water stays stagnant on the road and towards the cemetery where there is a reservoir. Request for a robot at road across Esselen Park Ext A roundabout will be implemented at this intersection in the 3 to Ext 1 and 2 near future.

DEPARTMENT CHALLENGES ROADS AND 1. Traffic Calming measure requests STORMWATER 2. Potholes repairs and Roads rehabilitation/maintenance 3. New Roads construction 4. Road markings and signs (Tonnage restrictions) 5. Pedestrian bridges 6. Stormwater drainage challenges 7. Sidewalks and Paving 8. Traffic Signal requests

1.6 SRAC DEPARTMENT ACHIEVEMENTS SRAC 1. Fencing of several facilities such as Barnard Stadium, Bonaero Judo facility, Kempton Tennis and Bonaero 74 soccer. 2. Creation of informal soccer field in Kempton Park West after consultation with Metro Parks to use their park.

DEPARTMENT: SRAC ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We need open space to play soccer. No open space is available that belongs to Council that can be used or developed as a sport field. An in -depth investigation was done with the ward councillor for possible land with no success. We need sports fields in Birchleigh North There are two tennis/basketball courts that will be resurfaced as soon as the tender is approved and awarded. There are no other council land available for the development of sport facilities We need sports grounds in Esselen Park This department liaised with city development to ensure that land is made available for future sport development once the town establishment has been finalized. We need sports field in Norkem Park There are one tennis court and a basketball court in Norkem park. Unfortunately there is no Council owned land available for further development. We need a hall where the Imbizo was held. The land is not zoned or awarded to SRAC for development and can therefore not be developed. There are no play grounds in the ward. Why does The SRAC department shares the same sentiment with the Council not make provision for recreational community that when township establishment is done land facilities when they approve a township should be identified, zoned and allocated to this department establishment? for future development. Unfortunately many areas are already fully developed with no or very limited land available for sport and recreation such as Birchleigh North, Norkem Park, Birch Acres and Kempton Park. There are no recreational facilities in Birchleigh The statements are not completely true. There is a North. Residents should not have to petition for community centre and tennis courts in Birchleigh North. basic facilities. Council must address this issue. Unfortunately there is no additional Council owned land available for future development.

DEPARTMENT CHALLENGES SRAC 1. ICT Reliability. 2. Security at facilities 3. Land availability in areas such as Birch Acres, Norkem park, Birchleigh North and Esselen Park for grading of informal facilities. 4. Vandalism at facilities 5. Densification of CBD without making provision for play areas for children.

1.7 Health and Social Services DEPARTMENT ACHIEVEMENTS HEALTH AND SOCIAL 1. Provision of Medication by Gauteng Province and Drug stock outs has improved. Most SERVICES drugs are in stock at Most Clinics. 2. A new mobile unit was procured, but needs staff to be put into operation. 3. Successful Ante-retroviral Clinics were introduced and are maintained, in spite of personnel shortages. 4. Additional funds were obtained from the adjustment budget to procure N 95 masks for protection against infectious diseases and TB 5. A meeting with Gauteng Province and EMM ambulance Management was held. EMM ambulances are now Assisting with P1 patients. However, the numbers of ambulances are still not sufficient for the need.

DEPARTMENT: HEALTH AND SOCIAL SERVICES ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We need health care center in Esselen Park No stands are available in Extension 1 & 2. However, the Department is investigating the suitability of a stand in Esselen park Extension 3 to build a Clinic. Town Proclamation is awaited We need help with the indigent issues. We applied The customer was advised to go to the Indigent office in but no help or response from our municipality. Kempton Park. There is a shortage of medication at our clinic. The situation has improved gradually and most drugs are available most of the time. Medicine is supplied by Gauteng Province and the Department is constantly in discussion with them about the short supplies. We need a clinic in Birch Acres Land reservation item is circulating, awaiting comments, from other Departments. There are no clinics in Birch Acres right up to A weekly mobile service is rendered in Esselen Park Extension Norkem Park. Residents are requesting mobile 1&2. A new weekly Mobile Service has commenced in Esselen clinics for Birch Acres and Esselen Park Park Ext 3 since October 2013. Birchleigh North Clinic: recently toilets were The issue was addressed blocked, human waste was overflowing. Why can't Council address these issues more effectively, especially in a facility such as a clinic which services sick people?

DEPARTMENT CHALLENGES HEALTH AND SOCIAL 1. Several Drug Stock shortages from Gauteng Province were experienced in2013 due to SERVICES non-payment of Suppliers. 2. Mobile Unit was written off as it was old and not roadworthy anymore. 3. The numbers of patients attending Clinics are increasing with 10-20% per annum, while personnel numbers Decrease. This is due to non-filling of vacant positions by Gauteng Province and difficulty to attract Professional Nurses due to the lower salaries on the new T scales. This leads to long waiting times and patients who are impatient with nurses who are also tired and overworked. 5. Budget is insufficient to repair and maintain buildings, UV lights, medical equipment and air conditioners. Several roofs are leaking, causing damage to walls, other infrastructure and expensive medication. Several Clinics need painting. 6. Shortage of Ambulances, leading to VERY LONG waiting times, causes severe medical legal risk. Seriously ill patients’ needs fast transfer to hospital where the specialised equipment, drugs and medical personnel are available. Often ambulances take 4-8 hours to arrive at Clinics, putting the patient’s life and the Nurses’ careers at risk.

1.8 City Planning EPARTMENT ACHIEVEMENTS CITY PLANNING An illegal panel beater and car wash operating on End and Pretoria Streets, Kempton Park CBD next to the Municipal building has been closed down making way for a cleaner and aesthetically pleasing new development. Demolition of an illegal Chinese shipping container at Oakmoor Station, Tembisa has been carried out. Departmental relationships have strengthened, especially with the newly established By- Law section of the EMPD. This has assisted in immediate closing down of various illegal land use contraventions in Kempton Park area as well as in Tembisa area. We now have weekly Blitz Operations conducted around Ekurhuleni Townships, as well as an annual Blitz Schedule for various EMM Townships.

DEPARTMENT: CITY PLANNING ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) No 6 Coral Road has a weekend party venue where A notice to cease with illegal pub has been sent as the drinking and loud music goes on into morning application for rezoning/ consent use the Erf, is still in hours. Illegal business in a residential area. circulation. What are you doing about informal structures like Spaza shops around Norkem Park ext 4 were given notices and tents, shacks and spaza shops in residential areas? most of these cases have already been referred to Legal and Admin Department for legal action What are you doing about informal structures like In conjunction with the other departments we issue a notice to tents, shacks and spaza shops in residential areas? all owners of known contraventions. If the owners do not comply we refer the case to our Legal department for legal action Unfair processes - for a year my plan is still not No building plan submitted on this property since 2009 which approved. was approved on 21 May 2009. According to our records this property belongs to JT Sidimela.

DEPARTMENT CHALLENGES CITY PLANNING Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions.

1.9 Disaster Management DEPARTMENT ACHIEVEMENTS DISASTER The building of the Disaster Management Satellite office in Spartan Kempton Park is MANAGEMENT completed and will be officially opened by the Executive Mayor in February 2014. DEPARTMENT CHALLENGES DISASTER There are not enough Disaster Management Officers to cover the whole of the Northern MANAGEMENT Region. The Department has only two officers for the whole region. The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk-ins when the manager and the DM officer are out of the office.

1.10 Customer Relations Management

DEPARTMENT ACHIEVEMENTS Customer Relations Branding of CCCs Management − Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected] Experiential Training - 3x CRM Interns appointed until date to assist with day to day activities in the office Customer Service - 2 x Urban Marshalls appointed to assist with service delivery issues

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We are still not receiving the Kempton Express. The Customer Care Office has raised with Caxton and they have indicated that they do not have a quick solution due to jurisdictional issues. They have however taken note of the demand and residents are requested to complete a form and forward it to them. The Customer Care Office have contacted the customer and provided him with the form. Residents are requesting that schools be built in The Customer Care Office has engaged the Ministry of the area. Education and they indicated that there are plans to build primary schools in Birch Acres Ext 31, and Esselen Park Ext 1. A budget has been allocated and planning is at an advanced stage. Residents will be kept informed on all development.

DEPARTMENT CHALLENGES Customer Relations Departments not reporting back on queries in time Management 1.11 Environmental Resources Management DEPARTMENT ACHIEVEMENTS ENVIRONMENTAL Rodent control project: 5000 House to house inspections are carried out per quarter. HEALTH Educational pamphlets are being distributed during the inspections. Notices are being issued, re-inspections are done and final notices and fines are issued. Permits: Permits are issued to specific premises listed under Schedule 2 of the EMM Public Health By laws dated 27 November 2009.

Activities requiring permits are accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees.

The permits are issued once off or when the premises changes ownership. Number of premises to be issued with permits are 595. Number of permits issued – 210

Use of sludge A planning meeting was held to address the situation with relevant stakeholders

DEPARTMENT: ENVIROMENTAL HEALTH ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We have not seen green cops in the area The complaint regarding Environmental Health is not clear. (Birchleigh) except in Tembisa. When will they start The complainant refers to green cops and there is only a name working in Birchleigh and surrounding areas? listed with no contact number and therefore the complainant cannot be contacted to obtain more information.

DEPARTMENT CHALLENGES ENVIRONMENTAL • Rodent control Project: Ongoing house to house inspections in residential suburbs to reach all residents in Kempton Park CCA HEALTH • Permits: The issuing of permits for accommodation establishments, Hair dressing, beauty and cosmetology services, Offensive trades, installation of sewage works, provisions of services to remove human excrement or urine, child care services, keeping of poultry, keeping of rabbits, dog kennels and catteries and keeping of bees is a challenge due to zoning constraints. • The use and disposal of sludge: Sewage works use wet sludge at agricultural holdings. This causes unpleasant situation in the area.

1.12 Finance DEPARTMENT ACHIEVEMENTS FINANCE Meter reading errors less than 5% with newly appointed meter reader contractor. Therefore the majority of statements issued to consumers are correct.

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) The electricity box is always closed and unable to All electricity meter kiosks are locked for safety reasons. see the meter readings. High fluctuating billing systems. Readings were done on both water and electricity meters. The meter readings proved that the previous readings were correct. We have a problem with our bond house and are The Bond and auctioning of the house is a private issue as being auctioned. I suspect that there is a criminal electricity has been switched off already on the orders of the element in this whole issue. The electricity and new owner. We advise that you acquire the services of a water have been switched off as we speak. private lawyer. Have a problem with the valuation of her house The client was advised to lodge a complaint by filling in the which doubled up. section 78 forms at the Clearance counter. We are charged R5.70 in our account statement Cleaning is done on regular basis in all affected areas. for cleaning; whereas our area is not clean. We are charged for electricity but the meter has Investigation by Finance revealed that the meter kiosk is not been working since 2011. damaged and cannot be opened. Complainant was informed.

DEPARTMENT CHALLENGES FINANCE 1. Not enough staff compliment on structure for Kempton Park CCC to be able to address customer liaison queries and phone calls received. 2. Escalation of tampering /illegal reconnection of meters is experienced in certain areas. 3. As pilot project to ensure that sufficient valid proof of delivery of Final Notices and disconnection of electricity is available to the consumer, photos of the delivery point, proof of disconnection and the property are taken by the contractors and will be on file for any enquiries. 4. The tender for a new meter reading company is in the process of being awarded and there may be transitional challenges that may occur should a new contractor be appointed. 5. The appointment of a contractor to service the GV was awarded and queries lodged via Sect 78 Rates queries will be serviced and consumers notified of findings. Due to the time delay a backlog needs to be processed. 6. The continuous labour difficulties experienced by the South African Post Office have a detrimental effect on delivery of statements.

1.13 Facilities Management DEPARTMENT ACHIEVEMENTS FACILITIES 1. Seal & paint roof – 7th floor, Kempton Park Civic Centre MANAGEMENT 2. Seal & paint roofs – Birchleigh Community Centre

DEPARTMENT CHALLENGES FACILITIES 1. Supply chain management processes are severely delaying the purchase of material to MANAGEMENT enable work teams to attend to day to day maintenance work. 2. The delay in payment of both suppliers & contractors has resulted in the suspension of accounts and or the withholding of services

1.13 ECONOMIC DEVELOPMENT

DEPARTMENT: ECONOMIC DEVELOPMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) All tender winners area by area, ward by ward Information on tenders awarded per area is captured by they must employ laborers of that particular area. Tender Office. It is a norm to encourage companies to appoint local labor and this is done through the appointment of the CLOs Council must please assist with job creation. A lot The Department is busy with the recruitment drive of of the youth in the area are not employed. experiential learning/Internship. There is LUNGILE MTSHALI project which its primary aim is to create jobs. The youth are given life skills and are exposed to technical skills offered by private sector.The contact person Mr. Eric Mokgahla 011 999 4481.

1.14 Solid Waste DEPARTMENT ACHIEVEMENTS SOLID WASTE 1. Consistent Refuse removal services and clean environment 2. Installation of CCTV camera’s 3. Electrical repairs at Olifantsfontein Transfer Station 4. Upgrade of Static Compactor at Norkem Park Transfer Station 5. Replace Pneumatic Timer at Highveld Transfer Station

DEPARTMENT: SOLID WASTE ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) We need free black plastic bags and big bins. The complainant was contacted and informed that the 240L Bins will be rolled out in Kempton Park in the following year. It was also explained to her that the municipality does not issue plastic bags to the members of the community for free. Refuse removal taking days sometimes weeks to be Waste Management Office contact numbers are 011 999 taken away. 4047/3753 for complaints during working hours Dumping on Bergtjat Avenue. The issue of bins was The complainant was contacted and explained to her that not well communicated. Who do we talk to about there is a Chloorkop landfill site where the building rubble can getting them? Can't there be better be disposed off. We further brought to her attention that the communication on dumping sites to avoid dumping Municipality is rendering a bulk container service where she on streets. can hire a skip for three days at a fee and the municipality will come and collect the building rubble in that container to be disposed of at the landfill site. Please provide details of where incidents of illegal It must be reported at Waste Management Offices. Contact dumping must be reported. details: (011) 999 3753, 011 999-4047 or 086 054 3000.

DEPARTMENT CHALLENGES SOLID WASTE 1. Shortage of staff 2. Refuse bags that are placed on sidewalks and/or pavements on the/s which is/are not schedule for refuse collection 3. Impatience of residents in garden refuse at Refuse Transfer Stations when there are breakdowns due to wear and tear. 4. Lack of equipment 5. Illegal Dumping 6. Budget constraints

1.15 Emergency Services

DEPARTMENT ACHIEVEMENTS EMERGENCY 80% of all Fire and Rescue call were attended within the prescribed SANS Standard (Metro SERVICES wide) 48 Ambulances had been procured during 2012/13 and delivered throughout the Metro 9 Paramedic vehicles were procured during 2012/13 and delivered throughout the Metro Replaced 9 x Specialised Emergency Vehicles to improve service delivery.

DEPARTMENT: EMERGENCY SERVICES ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) A fire hydrant and manhole outside my The site was visited and found that the hydrant has a lid property. The lid to the manhole was stolen 2 but covered with soil. years ago.

CHALLENGES DEPARTMENT CHALLENGES EMERGENCY Hydrants not sufficient in all areas SERVICES

1.16 Fleet Department DEPARTMENT ACHIEVEMENTS

Fleet Department 1. Fleet Audit 2. Fleet Planning and Replacement Strategy 3. Develop Vehicle Procurement Practice 4. Implement Fleet Management systems and systems 5. Operating cost management - Fuel - Maintenance

1.17Transport, Planning and provision – Licensing

DEPARTMENT ACHIEVEMENTS Transport, Planning Revenue increase And Provision - Licensing

DEPARTMENT: TRANSPORT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Accessibility of Ekurhuleni Metropolitan buses. Matter to be investigated. Even though, there are Residents around Birch Acres walk long distances taxis operated by Makgorometsa Taxi Association. to catch public transport at CTM (Birch Acres Operating from CTM to Birch Acres areas until Mall). We need easy access to public transport. Birchleigh Station and to Kempton Park CBD. In terms of the buses, EMM has planned the BRT that is anticipating starting in 2016. The route is from Tembisa on Andrew Mapheto-Zuurfontein roads to Kempton Park CBD going via Airport and Boksburg until at the new Hospital in Vosloorus. Council must please assist with job creation. A lot The Department of Health and Social Development of the youth in the area are not employed. has social workers dealing with unemployed youth. The youth are given life skills and are exposed to technical skills offered by private sector. The contact person Mr. Eric Mokgahla 011 999 4481.

DEPARTMENT CHALLENGES Transport, Planning 1. Central air conditioning not working And Provision - 2. Customer sitting area needs facelift, chairs including installation of LCD for better Licensing licensing etc. 3. Drop safe to avert robbery 4. Fire arm detectors at licensing customer entrance.

1.18 Metro Parks

DEPARTMENT ACHIEVEMENTS PARKS 42 flowerbeds around in Kempton Park have been maintained. The street tree team has completed pruning the round within the Kempton Park West area and now moving onto Esther Park area. Upgrades were made to the City Entrances around Kempton Park to beautify the area. Kempton Park is the only CCA with all working fountains that are maintained and serviced on a regular basis.

DEPARTMENT: METRO PRKS ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Parks around Birchleigh North are not safe. The Department currently has no funds for the fencing of parks. The Councillor must place his request on the IDP.EMPD promised to monitor the place regularly. Parks are used as dumping sites which cause Residents can report illegal dumping at the following numbers: rodents. Please provide residents with details of 011 999 4081/ 4084 or 086 054 3000 where illegal dumping in parks should be reported.

DEPARTMENT CHALLENGES PARKS To begin the year Metro Parks challenges that effected service delivery was the late deliveries of fuels and oils to run machines for grass cutting and street trees. A large number of vehicles are currently at the Mechanical Workshop for a range of issues that will affect generic service delivery within Kempton Park over the next few weeks. The Department is also having ITC problems in regards to e-mails and telecommunication lines dropping, causing residents not to get hold of us. The grass cutting tender is in its final process. This is placing grass cutting delivery in constraints within Kempton Park.

1.19 BUILDING PLANS

DEPARTMENT: BUILDING PLANS ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Unfair processes - for a year my plan is still not No building plan submitted on this property since 2009 which approved. was not approved on 21 May 2009. According to our records this property belongs to JT Sidimela not to the complainant. What are you doing about informal structures like In conjunction with the other departments we issue a notice to tents, shacks and spaza shops in residential all owners of known contraventions. If the owners do not areas? comply we refer the case to our Legal department for legal action

1.20 EMPD

DEPARTMENT: EMPD ISSUES RAISED (PREVIOUS IMBIZO RESPONSE (FEEDBACK) AUG13) No 6 Coral Road has a weekend party venue Operation was initiated, All music equipments was confiscated and where drinking and loud music goes on into summons to the amount of R1700.00 was issued. Please take note morning hours. Illegal business on residential that the owner ensured us that none of the activities will be repeated area. We need EMPD to patrol the area at night EMPD is patrolling the area on regular basis. We are worried about Metro Police with Instruction was issued that all EMPD vehicles must be marked. Should unmarked bakkies. We do not want to risk you be stopped by an unmarked vehicle, Please drive to the nearest been hijacked. Police Station Need more police visibility in Birchleigh EMPD and SAPS patrols the area on regular basis. North Crime is too much in Norkem Park EMPD and SAPS will patrol and monitor the area on regular basis. Joint special visible operations are done on regular basis. Residents in informal settlements are Special Visible Operations have been arranged for the area with SAPS. stealing from houses in Birch Acres. They The complainant was advised to report to SAPS and the EMPD was broke the fence along Mokongwa, Mopani requested to monitor the area on regular basis. and Mapubulo Streets. Response times in terms of traffic violations The problem that we experience here is that Mr. Petrus Van Staden are very poor. Escalating of complaints to the has never received any such complaints and can be contacted at : Chief of Police does not help us as no [email protected] or (011) 999 4914 response is received. Lidia Street need policing and law EMPD has noted the complaint and will monitor the area. enforcement especially during funeral processions. Illegal churches are mushrooming This is a joint venture for the entire department, especially if it is everywhere. Officials must be more effective inside the property. If they erect a tent outside the property we will in addressing this problem. demolish it with immediate effect. The EMPD will continue enforcing the municipal by-laws. 1.21 EDUCATION DEPARTMENT: EDUCATION ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Residents are requesting that schools be built in The Customer Care Office has engaged the Ministry of the area. Education and they indicated that there are plans to build primary schools in Birch Acres Ext 31, and Esselen Park Ext 1. A budget has been allocated and planning is at an advanced stage. Residents will be kept informed on all development.

1.22 HUMAN RESOURCES DEPARTMENT: HUMAN RESOURCES ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Residents are looking for employment We receive thousands of applications for advertised positions opportunities in the municipality. They have been and can only make one appointment from there. The Council submitting CVs but don't get employed. has a Recruitment and Selection policy which provides for transparency during recruitment. Community members are advised to continue applying. Council must make provision for disabled people When recruitment and selection of the learners within in their training, education and learnership learnership programmes is done, employment equity statistics programmes. are taken into consideration. All categories of the youth are invited, specifically EMM residents, and attempting to include People with Disabilities Does Council provide leanership / internships for The HR in conjunction with other departments introduces and Grade 12 learners implements learnership programmes specifically for the unemployed youth. The learnership programmes are usually advertised between September and November annually. Grade 12 learners are included

CRM Manager: Xolisile Tshabalala (acting) Address: Corner C R Swart & Pretoria Road Kempton Park Civic Centre Contacts: 011 999 1520 or 082 791 2532

TEMBISA 2 WARD PROFILE POPULATION

Estimated Residents: 511 655

WARD COUNCILLORS

WARD COUNCILORS WARDS Clr Vusi Shabalala Ward 1 Clr Sylvia Nhlabathi Ward 2 Clr Dimakatso Sebiloane Ward 3 Clr Lesetja Mohlapamaswi Ward 4 Clr Thema Sebola Ward 7 Clr Pheladi France Mooko Ward 89

FACILITIES

FACILITIES QUANTITY Schools 17 Police Stations 1 Medical Institutions 3 Mall 3 Swimming Pools 1 Libraries 2 Halls 3 Park 4 Fire Station 1 Multi-Purpose 1 Post Office 1

1. DEPARTMENT REPORT 1.1 Energy

DEPARTMENT ACHIEVEMENTS: ENERGY Energy Langaville Extension 1, Extension 2 and Extension 8 - Restitution of 3 810 Stands

- Our Langaville residents can look forward to an improved supply of electricity, following a restitution project. The project entails a new medium voltage network, new low voltage reticulation and the installation of protective structures and split prepayment meters. - Tswelopele Ext 5 - Electrification of 1187 Stands - 100 Units of FBE are provided to all Tariff A (IBT) residential customers which amounts to approximately 280 000 users with access to free basic electricity including ESKOM Supply Areas

High Mast Lights Winnie Mandela Park - Electrification of 1 357 Stands

1.2 Water & Sanitation

DEPARTMENT ACHIEVEMENTS: WATER & SANITATION Water & Blue Drop Ekurhuleni Metropolitan Municipality has proudly achieved the Blue Drop Certification, every Sanitation year, since the inception of the Blue Drop Certification programme by the Department of Water Affairs. - Project implementation delays as a result of work stoppages by communities/ward

councillors : employment demands

- Immediate availability of metering materials

- Consolidation of connections with Business/Large properties/informal settlements: ease of identifying connection points for consolidating into one bulk meter. - Densified informal settlements/human settlements for proper discretization of meters. - Environmental conditions of site where project is implemented. - Storm water ingress into sewer pipes causing overflows at the sewer pump stations due to too much water getting to the pump station and the pumps not being able to cope with the amount of water getting there. Pump stations are only designed to handle sewer only and not storm water.

DEPARTMENT: WATER & SANITATION ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK)  Aging Infrastructure e.g. water & electricity  Replacement of main sewer line in Winnie Mandela stream which was blocking continuously behind the Hospital.

1.3 Health & Social Development

DEPARTMENT ACHIEVEMENTS: HEALTH AND SOCIAL DEVELOPMENT Health & Social - NO RESPONCE FROM THE DEPARTMENTS Development

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK)  Increase on volunteer stipend in the Community Support Programme which currently stands at R1200.

DEPARTMENT CHALLENGES: HEALTH AND SOCIAL DEVELOPMENT Health & Social (10) Queue Management: Development - Lack of Electronic Queue Management Systems contributes to complaints on long waiting times. - Lack of Courtesy Officials (Queue Marshalls) to assist with the sorting of clients and to look after the needs of the waiting clients. - Inadequate signage results in lengthy waiting times as clients are misplaced. Lack of signage affects the flow of patients negatively. Remedy: - Hourly waiting time monitoring to identify bottlenecks; - Requesting of Courtesy Officials/Queue Marshalls posts through the Institutional Review process. - Standardized signage to streamline the flow of clients. - Standardized signage to streamline the flow of clients.

(11) Lack of ICT Systems

1.4 SRAC

DEPARTMENT ACHIEVEMENTS: SRAC SRAC Sport and Recreation: Events and Programmes - Upgrading of major stadia, Katlehong, Sinaba, Makhulong, Mehlareng, and Vosloosrus.

- Kiddies Olympic is a recreation programme aimed at 4-6 years old and targeting all Early Childhood Development’s Centers in Ekurhuleni to participate in recreation programmes and developing cognitive and motor skills. Arts, Culture and Heritage: Community Programmes - Thami Mnyele fine arts awards initiated in Ekurhuleni continue to provide a platform to both our young and established artists to show case their artistic talent. In the past financial year the project attracted over 600 artists throughout the country of which 100 were from Ekurhuleni.

Library and Information Services - Four (4) new libraries have been built, namely, Tembisa West, Phomolong, Winnie Mandela and Olifantsfontein Libraries. (New Olifantsfontein Library to be open in 2014, Northern Region.

DEPARTMENT: SRAC ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK) Request of Library in Hospital View - The Department currently provide Library Services at the Tembisa Library, Olifansfontein Library and Winnie Mandela Library, Tembisa West library as well as the Phomolong Library. The Department is in the process of completing a facility provision assessment/backlog study for all facilities, after which the request will be considered and subjected to normal Council budget approval processes.

DEPARTMENT CHALLENGES: SRAC SRAC Resource challenges. Vandalism Unreliable ICT

1.5 Human settlement

DEPARTMENT ACHIEVEMENTS: HUMAN SETTLEMENTS Human Integrated plans and strategies for the redevelopment of the following Township complexes completed: Settlements - Tembisa - Sign and commence with planning and installation of bulk for Leeupoort and Clayville Ext 45

- 1000 RDP were build in Winnie Mandela

DEPARTMENT: HUMAN SETTLEMENTS ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK)  Request RDP House RDP houses and serviced stands are allocated to qualifying applicants in accordance with the Housing Demand Data Base, which is subject to the availability of suitable land for residential development. A number of land portions are not in the process of being investigated for this purpose, details of which cannot be revealed in order to prevent invasion of these land portions, nor can time frames be given

DEPARTMENT CHALLENGES: HUMAN SETTLEMENTS Human  Two families in one stand  Beneficiaries are approved at the particular stand with no title deed Settlements  Lack of alternative land  Approved beneficiaries who are supposed to be relocated to an alternative land  Beneficiaries who bought stand but not approved in Winnie Mandela park and not scre

1.6 Finance

DEPARTMENT ACHIEVEMENTS: FINANCE Finance Tembisa = 102%. Metro = 92%

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK)  Inaccurate meter readings - Department is attending to the matter.  Below are issues as raised relating to billing - The office has been opened on 1 March 2013 to integrity and I also pasted our response and current deal with specifics status - From total of 8 469 meters for Winnie Mandela, the total readings increased from 76% (Feb 2013) to 85.6% (July 2013). The 14.4% is mostly due to maintenance problems that we started the project of addressing them from 24 April 2013

1.7 Waste Management

DEPARTMENT ACHIEVEMENTS: WASTE Waste  We have implemented a fixed day refuse calendar system  240L Bins have been rolled out for entire Tembisa and adjacent areas  We have engaged with EMPD and agreed with the deployment of green beans for Tembisa and adjacent challenging area, but still waiting for funding and procurement of safety PPEs as per health and health and safety act.  We have escalated the complaint of none compliance of service provider to higher authorities for decision making decision making

DEPARTMENT: WASTE ISSUES RAISED (PREVIOUS IMBIZO FEB14) RESPONSE (FEEDBACK)   We have embarked on interdepartmental cleaning campaign for the Tembisa area  We have intensify our monitoring and evaluation mechanism by deployment of 3 monitors form different depots due to short staff in Tembisa which will be addressed by institutional review deployment  We have also been radical with community education on all the waste management aspects, eliviation of illegal dumping littering, increment of storage capacity and eradication of rodents  Deployment of interns was of huge assistance in achieving all the above

DEPARTMENT CHALLENGES: WASTE Waste - Move on refuse calendars roll out of 240L bin - Law enforcement on illegal dumping - Outcry from community on none compliance from service provider on breakage of their 240L bins due to wrongly usage of their collection equipment i.e. none compactable vehicle with no proper on mechanism, compactor with lift on mechanism - Shortage of staff to cater for all the community needs CRM Manager: Xolisile Tshabalala

Address: 9044 Cnr Solomon Mahlangu & Madiba drive Winnie Mandela Tembisa 2

Contacts: 011 999 1520

ALBERTON CCA PROFILE

POPULATION

Estimated at 255 718 Residents

WARDS WARD COUNCILORS Ward 37 Clr Estelle Visser Ward 38 Clr Bruna Haipel Ward 53 Clr Gladstone Zide Ward 94 Clr Michael Basch

FACILITIES

FACILITIES QUANTITY Schools 23 Police Stations 3 Medical Institutions 4 Libraries 3 Multi-Purpose 0 Parks 4 SASSA 0 Mall 3 Swimming Pools 1 Halls 5 Shopping Centres 23

1. DEPARTMENTAL REPORTS 1.1 Finance DEPARTMENT ACHIEVEMENTS

Finance . Reached EMM target of 93% collection rate. . Siyathuthuka Siyakhokha project to improve payment level. . eSiyakhokha where customers can view, access and pay their accounts online. . SMS facility to remind customers when their accounts are in arrears.

ISSUES RAISED RESPONSE

She cannot pay rent because she The house is still under Ekurhuleni and the services are under CS has been receiving accounts in Masimeni as a tenant. The client should consult with the someone else’s name with her Housing Department. Tried contacting the client but we do not house’s address. have her contact details on the system.

Elli Jim has been arrested, After contacting the client I discovered that the stand number in children died, a tenant has question is 1647 Eden Park X5. According to the client the house registered the house in her name was illegally registered to the current owner Mr. SS and VV and he is benefiting as an Ndlovu. I then advised the client to get an attorney to change Indigent, the tenant owns the house to the original owner as we are guided by the another house in Eden Park X5. information we receive from the deeds office. I also advised him to consult with the housing department for further clarity and advice.

DEPARTMENT CHALLENGES

Finance . Unread meters/ Interim accounts . illegal reconnections . Non-receipt of statements by customers . High level of outstanding debtors 1.2 ICT

DEPARTMENT ACHIEVEMENTS

ICT . Completed Master Data Management . The functionality of the fibre optic network improved . The development and operationalization of an ICT Security Framework has been concluded

DEPARTMENT CHALLENGES

ICT  Delay in establishment of a Unified Command Centre  Unreliability of network and systems  Systems and phones not operational during power failure  Non-receipt of statements by customers  High level of outstanding debtors

1.3 Energy DEPARTMENT ACHIEVEMENTS

Energy Services  The security contractor and EMPD are making progress to limit theft cases by infiltrating the syndicates.  Department is on a campaign of blocking electricity for prepaid and people are fined.  The vehicle fleet has been increased in the past by adding at least 3 vehicles per year.  The reaction times taken to restore power is favourable compared with other Metros.  Electricity is now using eMis System to log calls which is currently used by the Call Centre

ISSUES RAISED RESPONSE High Mast Lights needed at Aloe Street down The lighting for the area was designed using standard to Greenfields High and X4 of Greenfields high masts, the request will be investigated and if Clinic more lights are required funds will be provided on the next budget

Eden Park Phase 1, street lights always off Lights were repaired Community need High Mast Lights from the The lighting for the area was designed using standard grave side in Eden Park Phase 1 X5 to the main conventional street lights, the request will be road that goes to Greenfields investigated and if more lights are required funds will be provided on the next budget

No street lights in Tinasonke X4 The area is not yet reticulated due to top structures not erected. The Energy Department will apply for funding from the Department of Energy for electrification in 2014/2015

We are having a problem with prepaid meters This problem will be addressed by the project at Tokoza about the people who bridge initialized by the MMC Energy and Water. electricity (Illegal connection).

We were removed from the shacks to the Eden Park West is completely reticulated including shacks with no lights, can’t we at least have streetlight. The Energy Department will apply for streetlights as is not safe at night or in the funding from the Department of Energy for morning when we go to work, surely it was on electrification in 2014/2015. the budget so why must we wait for the next 6 years.

High Mass Lights needed in Greenfields The lighting for the area was designed using standard high masts, the request is investigated and if more lights are required funds will be provided on the next budget.

Eden Park West is completely reticulated including We need High mass lights conventional streetlight. It is investigated to

determine if more lighting is required. Streetlights not working and meter Street lights were repaired

Streetlights are not working Lights were repaired. No load shedding was done. Electricity its always on and off ( is there The overhead lines in Greenfields are being load shedding) targeted by vandals.

Streetlights at my street are not working Street lights were repaired

The Energy Department is awaiting the outcome of the Court Case in respect of Eden Park, She has a C Form but built illegally, she however electricity cannot be provided to now needs electricity (Zulu) structures erected illegally.

Electricity cut off, no proper traffic lights We will referred this request to the roads on the Palm Ridge Road next to court, department No electricity in house needs help, it was The Customer was advised how to make a never installed, been told since that EMM application for a connection is out of boxes. The Customer was advised how to reinstate the I have no electricity connection

Eden Park West is completely reticulated including Request for electricity in the area streetlight. Will investigate if it is a individual problem. Eden Park West is completely reticulated including No electricity streetlight. Will investigate if it is a individual problem Eden Park West is completely reticulated including We need electricity streetlight. Will investigate if it is a individual

problem. Eden Park West is completely reticulated including Need Electricity streetlight. Will investigate if it is a individual

problem I did work at Mandlakas Electrical Centre; I Mr. Moccan is at house 3064 he indicated the am worried about mini substations that problem to our personnel and the matter was are being broken. Could someone please addressed. call me to make a plan? DEPARTMENT CHALLENGES

Energy Services . Limited funds . Theft of copper, cables and escalating theft of fuses . Personnel attitude and lack of urgency in meeting service standards . Delayed reaction time in responding to calls logged . Shortage of vehicles

1.4 Water & Sanitation DEPARTMENT ACHIEVEMENTS

Water & Sanitation  Retained Blue Drop (quality of water supply) making EMM water best in country (EMM wide).  100% access to water services as per the national department’s guidelines (EMM wide)  100% access to sanitation services as per national department’s guidelines  Serviced 2918 new stands with water and sanitation.

ISSUES RAISED RESPONSE

Water meters not recording, faulty meter The matter is still under investigation Water pipes and meter outside in the street. The department has recorded the unfinished project in There is no meter box; there are exposed the area and will attend to the backlog according to the water pipes that are leaking all the time. project management schedule Unfinished project the client has done a self- connection on the water line. The Maintenance team has been sent to fix the water Water leakage in Eden park phase 1since leak on our infrastructure. Above ground meter February 2012 sent to Anthony Nxumalo of installed and water restored EMM

No meters Unmetered area Project program to address all unmetered housing areas by 2016. I don’t have water for 9 years, and in 2010 Stand account under owner, Ngwandla. Owner must the house was built but they didn’t put the apply for metered connection and pay promulgated water, please help me and also I need tariffs. If it is not the owner permission must be Electricity and Geyser obtained from owner by occupant. The department will investigate the matter and install water for the customer. Water meter not connected to all houses Unmetered area Project program to address all especially Phase 3. unmetered housing areas by 2016 Eden Park Phase 3 is in the future program of meter installations, the residents must be patient, development will reach their area. No meters installed As per Housing stand list, it's an illegal occupant The Meters are installed according to area program and the area is not yet on the program. There is no water in some of the taps. Project under construction. Due to illegal water connections sometimes it affects The pressure of the communal taps in the area. The maintenance team will investigate low pressure incidences in the area. Water pipe leaks, no roads. The water leaks have been attended to. As you have said that we must get water at Project under construction, water would be supplied to list 200 m, but at Thinasonke Ext 4 we have each stand toilets Thinasonke has water in the form of no taps, there’s only one tap of which is a kilo communal stand pipes meter or more. No toilet as beneficiary, no water, no geysers, As per Housing stand list, it's an illegal occupant The no water for 3 days due to construction. water has been affected By the construction works in the area, and people will have access to water as soon as the construction works is complete. Sewerage problem phase 5 Ext 5 No geysers As per Housing stand list, it's an illegal occupant The Been 3 days with no water because of road sewer overflows has been attended. construction I would also like to report a sewer over flow The complaint does not have the valid address and at Eden Park West contact details. The matter is closed. There’s a place that’s leaking water The water leaks have been attended too. Sewer blockages Sewer has been addressed Problem with sewer The complaint does not have the valid address and contact details. The matter is closed. Sewer problems Sewer has been addressed, the water is available but it No water has very low pressure. Low pressure is sometimes caused by illegal connection on the area; the department will further investigate the cause of low pressure at the stand. Need water Project under construction not handed over. The complaint does not have the valid address and contact details. The matter is closed. Sewerage system is leaking at the same street The matter is still under investigation

DEPARTMENT CHALLENGES

Water & Sanitation  Some Communities rejected the ablution facility.  Spending of capital has been a challenge due to various matters relating to planning and supply chain processes  Vandalism and theft of municipal resources i.e. drain lids, water valves, etc.

1.5 Waste Management Services DEPARTMENT ACHIEVEMENTS

Waste Management  Upgrading of Heidelberg Road Waste Transfer Station  Upgrading of Solid Waste Office in Swartkopies

ISSUES RAISSED RESPONSE

Waste not collected sometimes This was due to a vehicle breakdown. The refuse was removed the following day.

Solid Waste vehicle doesn’t come to our area The area was inaccessible due to a water leak. There’s a place that’s leaking water Situation is currently normal after the leak has been repaired.

No dustbins for dumping, 5,5m³ containers can be provided on request. The applicant to pay for the service in terms of the Metro's Tariff Structure.

Roads have been tarred and vehicles can access the Refuse not collected area. House to house services are currently rendered according to schedule.

No dustbin since 2008, been requested Refuse container will be provided. affidavits and account number to no avail.

Illegal dumping caused by the fact that the Roads have been tarred and vehicles can access the main road is too far for residents to take area. House to house services are currently rendered dustbins, collection truck to come inside the according to schedule area.

Erf 4226 need to be cleaned as the place is becoming a danger to the community.

DEPARTMENT CHALLENGES

Waste Management  Illegal Dumping

1.6 Human Settlement DEPARTMENT ACHIEVEMENTS

Human Settlement The refurbishment of:

 Thokoza Mews.:R920 993.00  Eden Mews:R1 496 530.00  Parkland Mews: R29 999.10  Silwerkroon flats for the Aged: R180 878.00  Relocation completed from:  Phola Park Cole yard – 404  Thintwa Informal Settlement – 220  Waterval Informal Settlement - 49  Detail planning and design in final stages

ISSUES RAISED RESPONSE

Elli Jim has been arrested, children died, a Insufficient information to respond and complainant tenant has registered the house in her could not be reached on either one off the phone name and he is benefiting as an Indigent, numbers provided. the tenant owns another house in Eden Park X5.

There is an illegal occupant in my RDP Matter relating to the illegal occupation of houses is House at stand no. 13559 Ward 57 could Eden Park Extension 5 is subject to the outcome of the the municipality/ government intervene so High Court Case. Judgment is expected shortly. that I can have my house back.

Illegal occupants use Ekurhuleni services Matter relating to the illegal occupation of houses is and they are not paying why should we Eden Park Extension 5 is subject to the outcome of the pay High Court Case. Judgment is expected shortly.

His house was approved in Phase 1 and Matter relating to the illegal occupation of houses is also received a subsidy of R31000, needs Eden Park Extension 5 is subject to the outcome of the to know what will happen to the subsidy High Court Case. Judgment is expected shortly. and why did he not get his house in Phase 1

Houses were not finished yet (Invaded) Matter relating to the illegal occupation of houses is Eden Park Extension 5 is subject to the outcome of the High Court Case. Judgment is expected shortly.

We are beneficiaries but ignored and not The beneficiary community for Eden Park West and regarded Ext. 1 has been approved by Council for qualifying No transparency with allocation Ext 1 west residence from Pola Park Coleyard, Thintwa and Watervaal Informal Settlement.

House has lots of cracks, no plastering Complainant has been referred to Gauteng inside and outside Department of Housing for investigation and attention. Houses to plastered with lots of cracks Complainant has been referred to Gauteng Department of Housing for investigation and attention.

But I have one question Mayor; my Complainant advised to obtain legal assistance as this husband left me in 2000 leaving me with is a private property. kids. So when the title deeds came out, I couldn’t get it because the house it’s still under him and they can’t give it to me, unless he come with, but ever since he left me in 2000 he never came back. I also want a title deed so which channels to go to for assistance.

Title deeds outstanding for 10 years As and when Title Deeds become available the Human Settlement Department issue same to house owners without any delay. Complaint requested to report to Tokoza CCC in order to investigate his complaint.

Been occupying the house for more than Title Deeds will not be issued to illegal occupants. 4years and need to extend as the house is small for him, he is afraid to do so because they were told that they will be evicted. He needs his title deed. No basic services as well.

Mother passed away with no title deed, Matter will be investigated in conjunction with the the person she was married to had two complainant. identity documents with different surnames.

We are still waiting for houses and it has Due to an acute shortage of suitable land for RDP been long now, when we die where our Development as well as budgetary constraints the kids can stay. We are pleading with demand for housing cannot be met in the short term. Government that we voted for to assist us EMM is in a process of identifying land for getting our houses, we have all the papers Development purposes. and followed protocol when we registered but still waiting to date.

Houses of Eden Park Phase 1, I am a Matter relating to the illegal occupation of houses is beneficiary. When am I going to get my Eden Park Extension 5 is subject to the outcome of the house? High Court Case. Judgment is expected shortly.

My question to Resource settlement is: Due to an acute shortage of suitable land for RDP How am I going to claim my problem from Development as well as budgetary constraints the the Department of Housing because they demand for housing cannot be met in the short term. gave me the database and when I went EMM is in a process of identifying land for back again on the 1st August 2012, the Development purposes. cashier told that my particulars are not reflecting on the system so now the stress continues. I don’t know what to do anymore. I registered in 2004 for the house and there was hope for me that the government will provide me with a house. So now I get a completely different story. Therefore I want an advice from the Resource Officer as to what must I do now because I have a database form with, I am currently renting and a single parent with 2 kids with no permanent home.

My house was repossessed in Eden Park, The complainants RDP house was declined due to the so I went to Provincial Housing to apply fact that she owned a property before. The question but I was told I do not qualify for an RDP relating to the daughters case will be investigated and House, so my daughter applied and she communicated to the complainant. did qualify. The house was allocated and on the 15 June 2012 we were placed in Eden Park West and we were told the house was ready, now we were getting ready to move to the new house. All of a sudden we were told my daughter who is 21 does not qualify anymore. Why is that?

I don’t have a house, I need a job. I am Due to an acute shortage of suitable land for RDP staying in my brother’s house at no. 3280 Development as well as budgetary constraints the Phase 1 demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes.

I registered for a house in 2002, I was Due to an acute shortage of suitable land for RDP evicted with my kids at a house I used to Development as well as budgetary constraints the stay in. I even had to get married for the demand for housing cannot be met in the short term. sake of having a roof over my head for me EMM is in a process of identifying land for and my kids. Development purposes.

Need an RDP house as she cannot afford Due to an acute shortage of suitable land for RDP to rent R550 with two foster children (one Development as well as budgetary constraints the demand for housing cannot be met in the short term. of them is disabled) EMM is in a process of identifying land for Development purposes.

Desperately in need of her house, Due to an acute shortage of suitable land for RDP unemployed and have nothing. Development as well as budgetary constraints the demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes.

DEPARTMENT CHALLENGES

Human Settlement  Upgrading of Rental Stock  Illegal Occupation of 902 Houses at Eden Park Ext.5  Development of Eden Park West and Ext.1. Number of erven: 674  Development of Thokoza Hostel

1.7 Health & Social Development DEPARTMENT ACHIEVEMENTS

Health & Social  5174 house to house inspections were conducted in Eden Park as part Development of the rodent control project.  Extended clinic hours  Extensions / additional clinic facilities  Increased Subsidisation of approved indigents with 11 376.  Access to Primary Health Care  Minimization of Life threatening Communicable Diseases.  Upgrade of Alberton North Clinic

ISSUES RAISED RESPONSE Kindly extend Greenfields clinic and extend The extension of Greenfields clinic will have to ambulances to 3. be put on CAPEX Programme. Challenges and rendering of Ambulance services are discussed at Provincial meetings.

We the appointed clinic committee kindly and Primary Health Care Facility Committees (Clinic appeal to you to think for us for renting services Committees) are the mandate of the Gauteng since 2009 that we are not getting anything like Department of Health. The structure for the the said stipend by Brian Hlongwane, As all of you Clinic Committees is currently under review by heard about us. I think our families have a right to the Gauteng Department of Health. eat as South Africans. Payments of stipends to Clinic Committees need to be referred to Provincial Government.

Cows next to the clinic Cows were removed There are cows grazing in a nearby farm, the Environmental Health with SAPS and EMPD problem is that those cows/ cattle they go into dealt with the matter. other residents yards.

My problem is that I want to register as an She does not get municipal tax invoice Sello indigent, what’s the process? Moroka (indigent clerk) in Eden Park office directed her to the relevant office and she never went to fix the problem. I have advised her to go to Finance office which she will go on the 4th September 2012. Indigent process was explained again to her. We would like the youth to engage into the Referral to social worker working in the area in community positively so that crime may be respect of the youth programme: Moroesi prevented. We would like the youth to be Mokobi – 011 999 2787 – for joint planning recognized by working hand in hand with the SAPS and implementation of programmes to bring a change in people’s lives. The youth desk at Eden Park Station • No skills development for the youth and they Referral to social worker working in the area in are unemployed respect of the youth programme re: skills  Some people do not check for HIV and they are development programmes: Moroesi Mokobi – dying 011 999 2787.

Counselling and testing for HIV is available daily at all clinics. My husband died and left me with six children. I She does not get municipal tax invoice Sello am unemployed and desperately for any kind of a Moroka (indigent clerk) in Eden Park office general work to support the children directed her to the relevant office and she never went to fix the problem. I have advised her to go to Finance office which she will go on the 4th September 2012. Indigent process was explained again to her. Erf 4226 need to be cleaned as the place is Erf 4226 Eden Park is a council-owned stand. becoming a danger to the community. Issues of illegal dumping will be forwarded to Solid Waste. I need a house for me and my daughter who Referral to Gauteng Dept. of Social passed away and left a child with me. I am Development for a possible foster care unemployed and I can’t afford rent. No one is placement, access to Bana Pele Programme for working currently in the house I am residing in, I uniform and stationery, possible skills have staying with kids and I can’t afford to buy development opportunities for the stationery and uniform for them, they walk to unemployed adults in the house; and to the school every day. Indigent Division for a possible indigent application as per Indigent Support policy. With regards to the house – the client will have to apply for a house via Human Settlements Dept. Kindly extend Greenfields clinic and extend The extension of Greenfields clinic will have to ambulances to 3. be put on CAPEX Programme. Challenges and rendering of Ambulance services are discussed at Provincial meetings. We the appointed clinic committee kindly and Primary Health Care Facility Committees (Clinic appeal to you to think for us for renting services Committees) are the mandate of the Gauteng since 2009 that we are not getting anything like Department of Health. The structure for the the said stipend by Brian Hlongwane, As all of you Clinic Committees is currently under review by heard about us. I think our families have a right to the Gauteng Department of Health. eat as South Africans. Payments of stipends to Clinic Committees need to be referred to Provincial Government.

DEPARTMENT CHALLENGES

Health & Social  Illegal dumping – especially in Eden Park. Development  Drug Shortages

1.8 Roads and Stormwater DEPARTMENT ACHIEVEMENTS

Roads and Stormwater Alberton Ring Road West

- Completion of the link between Alberton and City deep, it was multiyear project officially completed in 2005

Other Significant Achievements

. Designs for the Ward 53, R15m Construction of Roads & S/W systems in Eden Park . 9.57 Km of roads were tarred and newly constructed . 3.68 Km of New Stormwater systems were constructed . Over 64 Km of Major and Minor Stormwater systems were maintained and cleaned . More than 1.62 km of walkways were constructed

ISSUES RAISED RESPONSE

Pedestrian bridge required next to It will be investigated what is the best solution for the Greenfields Secondary School concerns. Pedestrian crossing required next to Eden Park X5 Primary

No maintenance done on roads. Grading is done according to available resources.

Eden Park Phase 1 roads are not in Roads will be investigated and necessary action will be good condition done where required.

Need speed humps in Phase 1 Eden Detail motivation to be submitted to the CCA Managers Park X5 office. It will then be evaluated and if approved, it will be prioritized for implementation.

Speed hump needed between Ward Detail motivation to be submitted to the CCA Managers 57 and Ward 53 (K53 Street). office. It will then be evaluated and if approved, it will be prioritised for implementation.

Concern is that in Greenfields streets Tarring of streets is done according to available budgets. are dusty; no upgrade in this area at Streets are prioritised according to budget in consultation only one street got tarred and curbed. with ward councillor. Ward Councillor to be contacted in When are all streets going to be this regard for prioritizing section of streets to be graded and tarred? constructed. Grading will be done in due course.

Been 3 days with no water because of Contractor damaged shallow water pipe and has been road construction repaired.

In K53 a number of our people have This is a provincial road and the road authority will be passed away because there are no contacted to attend to the speeding problem. speed humps, speeding cars are killing our people

We need roads Various roads in Edenpark, Magagula will be constructed in this financial year.

Street upgrades at Phase 3 It will be investigated and attended to as a priority.

We needs stop signs near the school gates

Pedestrian bridge required next to It will be investigated what is the best solution for the Greenfields Secondary School concerns. Pedestrian crossing required next to Eden Park X5 Primary

No maintenance done on roads. Grading is done according to available resources.

Eden Park Phase 1 roads are not in Roads will be investigated and necessary action will be good condition done where required.

Need speed humps in Phase 1 Eden Detail motivation to be submitted to the CCA Managers Park X5 office. It will then be evaluated and if approved, it will be prioritised for implementation.

DEPARTMENT CHALLENGES

Roads & Stormwater . Delay in appointment of Contractors. . Gender equity in performing some of the jobs . Limited funding . Job evaluation taking long

1.9 Economic Development DEPARTMENT ACHIEVEMENTS

Economic Development 3-Day Job Summit held in Alberton

ISSUES RAISED RESPONSE

Unemployed, desperately in need of help EMM has developed a Job Creation programme that will be implemented city wide.

Need work and Housing EMM has developed a Job Creation programme that will be implemented city wide.

Need work to sweep the streets EMM has developed a Job Creation programme that will be implemented city wide.

EMM to create jobs for our youth as they EMM has developed a Job Creation programme that have nothing to do and end up involved in will be implemented city wide. illegal activities.

Need a shopping complex, playing facilities Through the township economies programme, EMM is for kids, a bank (ABSA and FNB) at least two looking at locating commercial activities in strategic banks beside ATM) locations in townships.

Unemployment vital issue EMM has developed a Job Creation programme that will be implemented city wide.

Request shopping centre next to the clinic, Through the township economies programme, EMM is Cows next to the clinic looking at locating commercial activities in strategic Expensive to go to Alberton for everything locations in townships.

Bambisa Family Society is a non-profit In order to register as a vendor, you need to visit the organisation that needs assistance with finance department wherein you will be assisted to regards to registering as EMM supplier. register.

Next to the Clinic, can we please have a Through the township economies programme, EMM is Mall/ Shops because going to town costs in looking at locating commercial activities in strategic terms of transport locations in townships.

Skills Development EMM has developed a Job Creation & Skills Development programme that will be implemented city wide.

ISSUES RAISED RESPONSE

We needs shops in our ward specially Ext 5 Through the township economies programme, EMM is looking at locating commercial activities in strategic locations in townships.

DEPARTMENT CHALLENGES

Economic  Job creation and Poverty Alleviation not well coordinated Development  Change in the nature of the EMM Economy

1.10 Disaster & Emergency Services DEPARTMENT ACHIEVEMENTS

Disaster & Emergency  A dispatch centre has been established in Alberton to serve the area’s Services area of jurisdiction.  The Screening Surveillance project was officially launched at Alberton.

ISSUES RAISED RESPONSE

We need ambulances Thokoza was issued with three new ambulances that are running 24/7. In case of emergency, they can contact our call center on 011 458 0900 or 10177 or 112 from the cell phone.

DEPARTMENT CHALLENGES

DEMS  Ambulance Services are performed within the allocated funding from the Gauteng Provincial Government.  High kilometre reading of the ambulance fleet, which impacts on the reliability and availability of vehicles which in turn impacts negatively on response times  The agency fee received from the Gauteng Provincial Government is also insufficient based on the required norms and standards, and inhibits the creation of sufficient positions to operationalize enough ambulances to meet the mentioned norms and standards.

1.11 Environmental Resources

DEPARTMENT ACHIEVEMENTS

Environmental  Clean and Green Programme Resources  Revision of Environmental Policy  Upgrade of Yellowwood Park, Alberton and beautification of Alberton and Jackson Dams.

DEPARTMENT CHALLENGES

Environmental  Lack of resources Resources

1.12 EMPD DEPARTMENT ACHIEVEMENTS

EMPD  Traffic Law Enforcement: fatalities reduced beyond the 5% five year target.

ISSUES RAISED (PREVIOUS IMBIZO AUGUST 2012) RESPONSE (FEEDBACK)

No visibility of police and Metro Police at our None area. High rate of crime None High crime rate nothing done even when None reported There are cows grazing in a nearby plaas, the Cattles were removed problem is that those cows/ cattles they go into other residents yards, these are also seen next to the clinic.

We would like the youth to engage into the None community positively so that crime may be prevented. We would like the youth to be recognized by working hand in hand with the SAPS to bring a change in people’s lives. The youth desk at Eden Park Station

DEPARTMENT CHALLENGES

EMPD  Lack of operational resources and human resources

1.13 Transport Planning & Provision DEPARTMENT ACHIEVEMENTS

Transport Planning & EMM: Integrated Rapid Public transport Network (IRPTN)/Bus Rapid Provision Transport (BRT).

ISSUES RAISED RESPONSE

No shelters in the taxi ranks, clothes get Spoke to Mr Phiri and advised him on IDP process, they wet before arriving at work should make sure that the need for a taxi rank is addressed as part of IDP process and the department will in future prioritize Green field as in deed there is need for a taxi rank as currently the taxis are operating in an open area without any formal structure. There is a need to conduct a feasibility study for a taxi rank which can be approved by the HOD.

Councillor needs to talk to the Eden Park A meeting would be organized with Greater Alberton Taxi Taxi Organisation in terms of how they Association (GATA) and the Councillor to be invited to operate. attend future Alberton Local Transport Liaison Committee meetings.

DEPARTMENT CHALLENGES

Transport Planning  Capacity problems which are being addressed and Provision

1.14 City Planning

DEPARTMENT ACHIEVEMENTS

City Planning Erf 1043 New Redruth

Alberton City Shopping Centre – approximately 12000m2 additional retail in 2008; previously also expanded in late 1990’s.

Bassonia Rock

Approximately 300 upmarket residential dwellings and dwelling units.

Eden Park X 5

− RDP Housing approximately 2500 residential 1 stands Albertsdal X2

- Residential development, 248 townhouses (residential 3) Southdowns

− Residential development, 302 stands (residential 1) Southdowns X1

− Residential development, 175 stands (residential 1)

ISSUES RAISED RESPONSE

Need Tinasonke be proclaimed as we are There are various delays with the proclamation of having problems with regards to Thinasonke x3, one of which is that the Surveyor-General residential status. Plan has not been finalised. This department has been having meetings with the surveyor, EMM Housing and Gauteng Housing to expedite the process. It is expected to still take some months, but significant progress is being made.

No street names in Eden Park The approved Surveyor-General plan has approved street names for the whole of Eden Park Ext 5. Infrastructure (Roads) has to arrange for the physical erection of the names. Need Tinasonke be proclaimed as we are There are various delays with the proclamation of having problems with regards to Thinasonke x3, one of which is that the Surveyor-General residential status. Plan has not been finalized. This department has been having meetings with the surveyor, EMM Housing and Gauteng Housing to expedite the process. It is expected to still take some months, but significant progress is being made.

DEPARTMENT CHALLENGES

City Planning  Limited inspection capacity  Slow legal action regarding contraventions  Slow repair / supply of ICT equipment, especially printers, fax machines and computers.

1.15 LIBRARIES

DEPARTMENT ACHIEVEMENTS

Libraries  Libraries have internet access  Presented the Ready to Read and spelling B program to Early Childhood Centres and schools in English, Afrikaans, SeSotho and IsiZulu and a competition to Grade 6 – 12 learners.  Educational toy library services in 9 Libraries for foundation and intermediate phases.  Services for the visually impaired.

DEPARTMENT CHALLENGES

Libraries  Services are interrupted due to network and technical constraints

1.16 Human Resources DEPARTMENT ACHIEVEMENTS

Human Resources Appointment of Interns to assist in Customer Care Areas

ISSUES RAISED RESPONSE

Unemployment is the serious issue The recruitment process is regulated by the amongst the youth in my ward. There are Recruitment Collective agreement which entails that many vacant posts from the municipality the applicant must comply with the requirements of but we keep on applying but it seems like the job, ie qualification, work experience relevant to our CV’s are not even considered the job (where applicable), as well as relevant She has qualifications, applied several competencies and skills. Further to that only one times but does not even called for person per post can be appointed whilst we on average interviews, staying with two children with receive 2000 CV's. Interviews are facilitated by HR to no parents. Need assistance ensure compliance. The Department concerned makes the appointment and the Unions play an observer role Residents need any type of job in EMM .It would assist us if we are provided with information

relating to the following position applied for, Unemployed information pertaining to the complainant's qualifications and experience and the CV that accompanied the application.

DEPARTMENT CHALLENGES

Human Resources  None

1.17 Government Departments (Education and Home Affairs)

ISSUES RAISED RESPONSE

Child applied for Birth Certificate in 2010, came back incorrect, Given to the CDW to take it up with Home still waiting even now. Affairs.

All her children are enrolled in Eden Park Primary School now the Customer was advised to take it up with the school does not want to register anymore children saying they do councilor in her ward, given contact details. not belong to that school.

CUSTOMER RELATIONS MANAGER: STEPHEN NOWATHA

Alwyn Taljaard No:1

P O Box.4

Alberton 1450

011 999 - 7357

KWA-THEMA CUSTOMER CARE

POPULATION

Estimated at ±195 530Residents

WARD COUNCILORS WARDS Clr George Vilakazi Ward 74 Clr Wilson Busakwe Ward 77 Clr Thoko Radebe Ward 78 Clr Ivy Nkosi Ward 79 Clr Dora Mlambo Ward 80 Clr Mthumeleni Nditha Ward 81

FACILITIES

FACILITIES QUANTITY Schools

Primary Schools 19 Secondary Schools 07 Special Schools 01 Day Care Centres 03 Collages 01 Police Stations 01 Medical Institutions 05 Libraries 01 Parks 02 SASSA 01 Home Affairs 01 Complex 01 Swimming Pools 01 Halls 01 Shopping Centers 01 Skill Centre 01

DEPARTMENTAL REPORTS

1.1 Finance

DEPARTMENT ACHIEVEMENTS Finance - Percentage decrease in interims over the past year was increase with 31.95% - General Valuation Roll 2013 – The successful concluding of objections and enquiries around the new General Valuation Roll implemented on 01 July 2013 - Maintain a collection level of 93.04% over the last 13 months - We are currently busy with the Pensioners rebate, pensioners had to apply for the rebate - We approved 95 indigents.

DEPARTMENT: FINANCE ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) I have lost my job on February 2013 and now my rates bill I’ve contacted the respective client mentioned on this is too high. What must I do for my bill to be reduced. feedback report and I have advised him regarding indigent registration process.

DEPARTMENT: FINANCE DEPARTMENT CHALLENGES Finance - Customers complain about the high billing. - We have done 765 disconnections in Springs - Payment Level - 95.59% - The new meter reading company are doing their level best in obtaining readings, we are still facing the challenge were meters are inside the property and the meter reading company don’t have excess, the project of moving the meters to the outside is still on-going, and we normally request those clients to phone in their readings as we are using interims on those accounts.

1.2 Energy

DEPARTMENT ACHIEVEMENTS Energy - An amount of R7 Million was spent on street lights in all the areas. - Electrification of Ext 5 - Electrification of Ext 3D - Installation of new prepaid meters - Electrification of white city clinic - Upgrading of networks - Installation of solar geysers at Reedville and Kwa-Thema hostel - Installation of solar light at Marikana

DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Ext 5 the Mayor was told the electricity will be installed in Ext5 has been electrified by July 2013.

DEPARTMENT: ENERGY DEPARTMENT CHALLENGES Energy - Increase police visibility on remote streets - Electronic sensors for any streetlight vandalism - Cable theft - Illegal connection - Vandalism to mini substructures and distribution boxes, high mast lights and street lights

1.3. Water & Sanitation

DEPARTMENT ACHIEVEMENTS Water & Sanitation  Water Meter Installation at Phomolo and Tornado Section Ward 74  Infrastructure – water and sanitation Ext 3D Section  Infrastructure- installation of sewer pipes at Phomolo Section  Infrastructure – upgrading of Water Meter at White City

DEPARTMENT: WATER & SANITATION

ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK)

DEPARTMENT CHALLENGES Water & Sanitation  Theft of cast iron manhole covers still occurs  Theft of cast iron manholes  Sewer blockages caused by rocks and foreign

1.4. Waste Management

DEPARTMENT ACHIEVEMENTS Waste Management  Rendering door-to-door refuse collection to all house holds  Removal of illegally dumped waste and rehabilitation  Removal of illegally dumped waste

DEPARTMENT: WASTE MANAGEMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Rubble is not collected in our area resulting in illegal The department is rendering door-to-door refuse dumping collection to all house holds. The single biggest challenge is in preventing illegal dumping and rubble and the only solution is for communities to take ownership of the areas where they reside.

DEPARTMENT: Waste Management DEPARTMENT CHALLENGES Waste Management - Illegal dumping - The single biggest challenge is to prevent the illegal dumping of Solid waste. The only solution is for communities to take ownership of the areas where they reside. - Normal day to day operations are hampered by high levels of absenteeism resulting in the down scaling of litter picking services

1.5. Human Settlement

DEPARTMENT ACHIEVEMENTS Human Settlement - Construction of RDP houses at ward 74, Reedville Section - Construction of RDP houses at Ext 6 ward 79 - Construction of RDP houses Barcelona - Construction of RDP houses Ext3 in process 60 construction - Construction of RDP houses Ext5 - Construction of RDP houses Ext 8 and 7 - Separation clustered houses riverside ward 74 - 200 chemical toilets placed in - Housing Project at Ward 77 Ext 3 and Ext 5 and 621 Barcellona in progress - Housing Project Ward 81 Ext 10 and Ext 6 Langaville

DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) Since 1996 I have applied for a RDP Houses still I don’t Housing backlog is not being eradicated at the pace have a place to stay and I have no job to pay rent. Please the homeless community would like to see, help us with house. Subsidized housing development are implemented subject to the availability of suitable land and budgetary provision and giving preference to people who have applied 1996/7. As ANC leadership at Daggafontern we know nothing Houses that they were supposed to occupy were abot 20 beneficiaries were relocated from Daggafontein invaded, however there is a court case to evict the to RDP's housed at Kwa-Thema Ext 5. Can we have the invaders. list of names? I would like to ask when are we going to get house as Housing backlog is not being eradicated at the pace Applied in 1996.We don’t want start violence. the homeless community would like to see, Subsidized housing development are implemented subject to the availability of suitable land and budgetary provision and giving preference to people who have applied 1996/7. When are we going to feedback on housing development The project is still in planning stage, to accommodate report in our area? Why there’s no refuse removal in our 545 qualifying beneficiaries to a piece of land owned area? Why is Ekurhuleni taking so long to electrify by the municipality and to relocate the others to up- informal settlements compared to other municipality? coming projects within Kwa-thema. Monitoring and evaluation on community based project? Ward Councillors must take action on our communities The project is still in planning stage, to accommodate especially in informal settlement they must put a very big 545 qualifying beneficiaries to a pice of land owned eye because informal settlement is where by load thing by the municipality and to relocate the others to up- happening already. So please make a plan of getting coming projects within Kwa-thema. R.D.P, housing. Housing for those who do not qualify for RDP houses. The matter must be reported to the Human Settlement department or phone the anti-crime unit & corruption for investigations. How can we pay rent when we do not ha title deeds. The registration of title deeds is being held by GDoLG and Housing, communities will be informed regarding the progress in due course.

DEPARTMENT: Human Settlement DEPARTMENT CHALLENGES Human Settlement - 1336 backlog, non-availability - Corrupt individuals selling RDP houses - People living on backyards rooms not given 1st preference - In the separation of cluster housed at riverside , Mohlala street a storm water running under houses - Minor defaults in the rebuilding of houses at Riverside - People selling RDP houses to foreign citizens - Separation of clustered houses at deeplevels - Dilapidated roofs in particular overline number of other indicated houses - Conversion of hostel into family units - Ekuthuleni development delayed by ekuthuleni residents - Population growth and migration - Land invasion - Suitable land located on the outskirts far from the socio-economic facilities - Installation of water meters Ext5

- Shortage of land to house of informal - Slow delivery of houses in the informal settlement - No delivery of houses to the people on waiting list since 1996 - Court challenges from political parties against settlement at Payneville - Ext 1. - Corrupt individuals selling RDP houses - People selling RDP houses to foreign citizens - Separation of clustered houses at deeplevels - Population growth and migration - Land invasion - Suitable land located on the outskirts far from the socio-economic facilities

1.6. Environmental Health

DEPARTMENT ACHIEVEMENTS Environmental Health 2011 new Reedville Clinic.

1. IMPLEMENTATION OF EMM PUBLIC HEALTH BY-LAWS BY ISSUING PERMITS FOR a. Offensive Trades b. Accommodation Establishments c. Child Care Services d. Dog Kennels CAMPAIGN - NO SMOKING TOBACCO DAY – 31 MAY 2013 - Twenty Three [23] premises were visited which included, clinics, licensing departments, rates hall schools libraries and government institutions in the Springs and Kwa-Thema areas - Thirty Seven [37] posters were displayed - Twenty two thousand seven hundred and ten (22710) people were reached and eleven thousand three hundred and fifty five [11355] pamphlets were distributed

1.7. Roads & Storm Water

DEPARTMENT ACHIEVEMENTS Roads & Storm - Road construction Ward 74 Phomolo and Tornado Section – Nogwam, Kunene and Water Luthumbu Street and installation of paving - Road construction at Ward 77 (621 ), Barcelona at Manamela Street, Mtungwa Street, Kotobe Street, and Motloatsi Street - Ward 77 installation of site walks at Joe Mzamane between Interland and Scharchard Homes - Ward 78 Road construction – site walks Kgaswane Street – Masimini Section - Road Construction at Ward 79 White City Section - Mosikinya, Morupa, Mokgatla, Mokone and Kau Street - Installing of storm drain at Ward 79 Ext 7 and Ext 8 Langavile - Installation of Speed Humps at Langaville Ext 7 - Road Construction at Ward 80 - Ext 6 Mngomezulu Street - Installation of speed humps at Sechaba and Mzomsha Primary School and at Makwe Street next to the Shops - Road construction at Ward 81 Ext 12b Langaville - All roads in the old township are now constructed - Speed humps installed - Potholes repairs

DEPARTMENT: ROADS & STORM WATER

DEPARTMENT CHALLENGES Roads & Storm Water - Road increasing request for speed humps - Illegal construction of traffic calming measures - Aging infrastructure - The growing of private car owning impact on the capacity of existing roads

- Encroachments of road reserves by residents. - Lengthy processes in obtaining environmental authorisations (Records of Decision) and Water Use Licenses with respect to capital projects. - Insufficient (budget) to address the needs. - Illegal construction of speed humps by residents. - Damaging of the newly paved roads in the residential areas. - Ageing infrastructure (age of some of the roads and storm water infrastructure a concern). - The growing private car ownership. Impact on the capacities of existing roads. - The impact of climate change on rainfall patterns and intensities. Increased intensities more common with respect to rain storms. - Over reliance of private vehicle use which places huge burden in the roads. - Illegal land uses in certain areas. - Resistance with respect to the adoption of sound road access management principles in development proposals. - A complete disregard of the rules of the road (Obeying of the law with respect to traffic regulations). This lead to the growing requests for traffic calming measures. Traffic calming measures however lead to various indirect side effects like impact on capacities, impact on emergency response times, increased noise levels, increased engine emissions, increased fuel consumption, impact on the movement of goods, etc. - The impact of overloading on the design life of roads. - The maintenance of slurry pavements in Northern Areas of Germiston big burden on depot. - Outside service owners not working according the way leave policy and do not do reinstatements. - All re-instatements for EMM service owners must be reported on complaints system for uniform records and done by roads department. - Workman ship of outside service owners contractors. - Theft and vandalism of infrastructure (Traffic sign and street names). Switching over to alternative materials for Manhole lids and catch pits. The alternative material lids are not always interchangeable with steel lids due to different strength characteristics. Must replace frame as well. - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in this regard.

1.8. Disaster & Emergency Services

DEPARTMENT ACHIEVEMENT Disaster & Emergency - Reduced fire incidents in the informal settlement by 5% (Metro-Wide Programme) Services - Responded to 382 calls for Shack Fires in the informal settlements (Metro-Wide Programme) - 1204 By-Law Contraventions policed - 567 Public Education and Awareness Campaigns conducted

DEPARTMENT CHALLENGES DISASTER & - Pick up points EMERGENCY - Shortage of resources SERVICES - Successions of complains - Disaster turnout - Ward Committee interactions - Food security - Poverty eluviation’s

1.9. Health and Social Department

DEPARTMENT ACHIEVEMENTS Health and Social - Building of new clinic ward 77 - Building of new clinic ward 74 - Building of new clinic ward 79 - Conveying of old beer hall into a clinic ward 80 - Building of an early childhood development centre ward 77 - Building of a family skills centre ward 74 - Environmental pollution control certificate of compliance issued to owners of framework undertakers who are compliant - Mobile units health services in areas not covered with health facilities like ekuthuleni, Kwa-Thema hostel and Ext3

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) In Ward 76 we need clinic please. Daggafontein is private land thus the Department cannot secure a site to erect a clinic. The Department is awaiting Informal settlement Department to relocate the community of Daggafontein to Kwa -Thema extension 3.

Can you please have new staff at the clinic course, you The attached telephone number is for another user. The can arrive in the time and you have to wait until their Department has put monitoring strategies and appropriate done with talking while you are waiting and we are action will be taken if problem persists. Batho Pele living far in Gugulethu principles reinforced to staff. I need the rats poison in our area. Rat poison cannot be issued out to community members, Pest control officers will be sent out to assess and to bait for the rats. Clinic has been built but it too far from us the Daggafontein is private land thus the Department cannot community of Dagafontein we need moble clinic. secure a site to erect a clinic.The Department is awaiting Informal settlement Department to relocate the community of Daggafontein to Kwa -Thema extension 3.

DEPARTMENT: HEALTH AND SOCIAL SERVICES DEPARTMENT CHALLENGES Health and Social - Non-compliance of ECD to health and social development required - Some of the ECD Practitioners and Principals do not possess basic qualification certificates running ECD’s or other required qualifications for managing the ECD’s. - Problem of accessing land for running the centre. - Non-compliance of the centres to health city planning and social development legislation for running centres. - Problem of accessing land for running the centres.

1.10. EMPD

DEPARTMENT ACHIEVEMENTS EMPD - Assault GBH - Illegal immigration - Reckless & negligent driving - Fraud - Assault - Possession of illegal drugs - Drunken driving - Possession of narcotics - Point firearm - Culpable homicide - Possession of counterfeit goods - Housebreaking and theft - Robbery – common - Possession of stolen goods - Recovery of stolen m/vehicle

DEPARTMENT: EMPD DEPARTMENT ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK) The place is dark, our kids a using nyaupe EMPD will do law enforcement and patrols in The crime is too high in the area. EMPD will do law enforcement and patrols in

DEPARTMENT: EMPD DEPARTMENT CHALLENGES EMPD  Law Enforcement  A crime is on the rise: rape, robbery and housebreakings.  We have done 765 disconnections in Springs

1.11. SRAC

DEPARTMENT ACHIEVEMENTS SRAC  Upgrading of Kwa-Thema community hall  Upgrading of Kwa-Thema swimming pool  Upgrading of Kwa-Thema stadium  Developing of a tennis court in the stadium  Development of sports complex  Fencing of soccer pitch at ward 77 and 79  Upgrading of netball and basketball filled in the stadium  Pressuring of a healthy township zero hour commemoration

DEPARTMENT: SRAC DEPARTMENT DEPARTMENT CHALLENGES SRAC  Maintenance backlog  Facility backlog  Skills shortage in certain sectors

1.12 City Planning

DEPARTMENT ACHIEVEMENTS City Planning Piped Water Provision  Currently working on proclaiming Kwa-Thema as a CBD.  Private initiative development of Khaya shopping center.

DEPARTMENT: CITY PLANNING ISSUES RAISED (PREVIOUS IMBIZO AUG13) RESPONSE (FEEDBACK)

We Want Metro police and SAPS to come and EMPD will do law enforcement and patrols in area sort put criminal and those without passport in our country. Crime has escalated in the area, EMPD will do law enforcement and patrols in area

DEPARTMENT: CITY PLANNING DEPARTMENT CHALLENGES CITY PLANNING  Delay in proclaiming Kwa-Thema as a CBD.

1.13. CRM

DEPARTMENT ACHIEVEMENTS CRM  Construction of the new CCC  Company car to assist with provision of services to the community.  Promoting good customer services  Coordinated all IDP/ budget sessions in different areas  Attend to all service delivery protest within the area

DEPARTMENT: CUSTOMER RELATIONS MANAGEMENT DEPARTMENT CHALLENGES CRM  Slow adoption of the automated CRM system leading to duplication of complaints.  Poor image of call center  Re-submission of complaints before they are resolved  Non-compliance with the departmental service standards by service department.

Manager Andries Nkabinde CCA Kwa-Thema Customer Care Centre Address: cnr Mposhoeshoe and Chaka Street Kwa-Thema Tel: 011 999 8915/ 011 999 8863

BENONI CCA PROFILE

POPULATION

Estimated at 3.1 000 000 Residents

WARD COUNCILORS WARDS

Clr Refiloe Ntsheke Ward 24

Clr Gerrie Kriek Ward 27 Clr Mary Goby Ward 28 Clr Imtiaz Loonat Ward 29 Clr Jabulani Sibiya Ward 30 Clr Sipho Ngobese Ward 73

FACILITIES

FACILITIES QUANTITY

Schools 16 Schools in all wards within the catchment Area of the Benoni CCC Police Stations 3 Medical Institutions 5 Clinics and 4 Hospital Libraries 3 Multi-Purpose 0 Parks 4 SASSA 1 Mall 2 Swimming Pools 2 Halls 4 (Benoni Town hall, Youth Centre, Actonville community hall and Farramere hall Shopping Centers 8

1. DEPARTMENT REPORTS

1.1 Energy

DEPARTMENT ACHIEVEMENTS

Energy 1. Electrification - Installation of feeder cables from EMM - Chief Albert Lethuli Ext 6 – in progress – contractor on site

2. Maintenance and Refurbishment - Ward 27 – replaced bare low voltage - Conductors with aerial bundle conductor – improved quality of supply – reduce potential theft of conductor.

3. Street Lighting - Upgrading of streetlight fittings all Wards 2000 fittings rolled out 2000 fittings rolled out - Network protection upgrade – improve performance – all wards - Structural inspections of all high masts – all wards

4. Benoni Industries Substation

- Upgrading of Substation to improve the quality of supply to Benoni South Industries as well as Actonville, Wattville and Tamboville

5. Chief Albert Luthuli - Electrification of 1 600 Stands

Chief Albert Luthuli Extension 2

- Electrification of 267 Stands

Chief Albert Luthuli Extension 3

- Electrification of 223 Stands

Chief Albert Luthuli Extension 5 - Electrification of 305 Stands

DEPARTMENT CHALLENGES

Energy 1. Theft

- Continues theft of conductors, pole transformers and substation earthing. Although EMM appointed private investigation company (CPI) is providing 24/7 assistance theft is still a big challenge which results in unnecessary power outages danger to EMM Staff and fruitless expenditure to reinstate networks.

2. Illegal Connections

- Illegal connections pose a great danger to the public and also results in overload conditions

3. EMM Call Centre

- Customers are complaining about reaching the call centre resulting in the they need to visit offices in order to report power outages or any other service related complaints and queries.

- Network faults due to age of cables and contractors damaging cables

- Transformer failure due to lightning, age and network faults DEPARTMENT ACHIEVEMENTS

Human Settlement Hostels upgraded - 3 Hostel upgraded and refurbished - 2 Hostels currently planned for redevelopment.

Number of titled Process of audit to determine exact number to be initiated deeds issued by the Deeds Office

Management of 119 Number of informal settlements managed in terms of the informal provision of basic services settlements

1.2 Human Settlement

DEPARTMENT: HUMAN SETTLEMENTS

ISSUES RAISED (PREVIOUS IMBIZO Aug14) RESPONSE (FEEDBACK)

What is really the progress on Form C’s cause People who are in possession of the form Cs will be catered for people have them since 1996 on housing waiting list linked projects.

What is happening about the remaining The remaining people will be provided houses as the project people at GABON as others have moved Chief continues. Luthuli What about the RDP houses occupied by Such cases of houses occupied by the foreigners should be foreigners reported with complete details to established through then investigations as to the reasons of occupied by those occupiers

Who is really in charge of allocation at Mayfield Both the officials from EMM and province are responsible for Ext 1? the allocations as per the criteria determined by the provincial department principals

What is the purpose of being approved since 1996 Both the officials from EMM and province are responsible for on a demand data base but one can’t get a House? the allocations as per the criteria determined by the provincial department principles.

What is happening about the migration plan There is a housing development currently underway at Steve promised since 2007 of the people staying at Biko Steve Biko informal settlement in Etwatwa/ DEPARTMENT CHALLENGES

Human Settlement The EMM has been faced by the following challenges in the human settlements delivery process:

9. Housing and services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

10. Securing suitable land for housing development due to: - Dolomite &Wetlands - Suitable land is located in the outskirts far from socio-economic facilities - Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

11. Population Growth and In-migration - lead to densification and growth of Settlements

1.3 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS

SRAC Upgrading of Sports and Recreational Facilities

- Upgrading of Wattville Day Care Centre - Swimming Pool draining system pump pit - Upgrading of Actonville Swimming Pool

Heritage and Museum: Projects Completed

- Oliver Tambo Narrative Centre and Arts and Culture Multi-purpose Centre at Oliver Tambo Cultural Precinct completed. - Oliver Tambo Memorial Structure completed - The Benoni Museum was a fully-fledged Museum under the Benoni Town Council

Arts Culture: Facilities Upgraded

- Benoni Museum

- Declaration of the O.R. Tambo Heritage Site - Official opening of the OR Tambo Cultural Precinct Tamboville Cemetery in Wattville Benoni and the Declaration of the Oliver and Adelaide Tambo’s Grave as a National Heritage Site in terms of section 27(18) of National Heritage Resources Act was attended by the Deputy President of the Republic of South Africa, Mr. Kgalema Motlanthe, - Commemorative days: international Women Month; Chris Hani Commemoration; Africa Day; Youth Month; Women Month; O.R. Tambo Month and Reconciliation Day Celebrations

DEPARTMENT: SRAC

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK)

Hall Tariffs are very high and community The Department will investigate the tariff matter and will submit cant access those facilities again proposals during the next budget cycle.

When will Sinaba Stadium be completed The stadium is operational and handed over to Community of Daveyton We need informal grounds to promote The department has submitted a request for additional funding on sports in Daveyton/ Etwatwa the adjustment budget and these fields will be prioritized upon the completion of this process.

Proposing a GYM park where community The Department will investigate the request in conjunction with the can gym for free Parks division and subject the request to the normal budgeting processes.

We need to put facilities in the Stadium for The stadium is multipurpose and provides facilities for a number of all sporting codes codes. Establishment of further coded will be investigated.

Etwatwa Swimming Pool not working when The feasibility study on the long term rehabilitation of the pool will be will it work concluded in this financial year.

Vandalism of facilities is worrying The Department is working closely with EMPD and sporting codes in particularly in Etwatwa what is the the area to address the vandalism challenge. department doing

DEPARTMENT CHALLENGES

1.4 City Planning DEPARTMENT ACHIEVEMENTS

City Planning

Chief Albert Luthuli Ext 3,5 and 6 Township (Housing project)

- Proclaimed townships

Crystal Park Ext 32 (affordable housing project)

- Proclaimed township

Erf 8733 Benoni Ext 61 (Shopping centre)

- Proclaimed rezoning Erf 6462 and Remainder of Erf 6435 Northmead Ext 4 (Shopping centre)

- Proclaimed rezoning

Benoni Extension 45 (The lakes & Conference Centre) (Private Developer)

- Extension of hotel and building of new conference centre for 3000 peoples. The application was approved and promulgated, SDP and Building Plans approved. The project is on completion now. The construction of building is on completion and expected to be open on November 2013

DEPARTMENT CHALLENGES

City Planning Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

1.5 Customer Relations Management DEPARTMENT ACHIEVEMENT

Customer Relations Customer Care Centres Management - Establishment of 20 Customer Care Centres - Provision of 20 Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of 20 CCAs Branding of CCCs

- Branding of 20 CCC’s outside - Branding of 5 new CCC’s inside - Branding of 20 Caddies to provide community services such as loud hailing

Urban Marshalls

- 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns

- 38 interns have been trained on Batho Pele and Customer Services

Labour Relations

- 17 CCA Managers trained on Labour Relations

Councillor Support

- Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed

Customer Service Week

- Celebrating annual customer service week (October) - Promoting good customer service

Stakeholder Management

- Coordinated all IDP/Budget sessions in different areas - Coordinated and managed all the Izimbizo - Established different stakeholder forums - Attend to all service delivery protests within the area

Events Management

- Coordinated and managed all events of National, provincial and municipal departments in areas - Ensure that adequate risk mitigating measures are taken during the community events in the area before permission was granted Complaints Management

- Over 1 000 000 complaints by CCCs in the past 6 years

DEPARTMENT CHALLENGES

Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints. - Non-compliance with the departmental service standards by service department

- Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

1.6 Waste Management

DEPARTMENT ACHIEVEMENT

Waste Management  Roll out of 10 400 240 L bin in Actonville and Wattville areas

 Sustainable waste collection, with no backlogs

 Implementation of the EPWP programme in Actonville, Wattville and Benoni CBD

DEPARTMENT: WASTE MANAGEMENT

ISSUES RAISED RESPONSE (FEEDBACK)

Lot of illegal dumping in Ward 26/68 need street bins The department is cleaning on an going bases for both ward and cleaning campaign

The department must clean illegal dumping The department is cleaning on an going bases for both ward and cleaning campaign

Provision of dustbins in areas where they don’t have to avoid We are in process of planting pavement bins in illegal dumping Etwatwa.

DEPARTMENT CHALLENGES

Waste management - Illegal dumping

- Absence of contract for removal of illegal dumping

Customer Relations Manager: Helen Naidoo

011 999 7356 [email protected]

Benoni Customer Care

Cnr Tom Jone and Elston Benoni

ETWATWA CCA PROFILE

POPULATION

Estimated at 124436 Residents

WARD COUNCILORS WARDS

Makgoba Kgopa Ward 25 Nolwazi Tati Ward 26 Lucky Mabaso Ward 65 Satchmore Mxabangeli Ward 66 Masele Madihlaba Ward 67

FACILITIES

FACILITIES QUANTITY

Schools 23 Police Stations 1 Medical Institutions 4 public clinics and 1 private clinic Libraries 1 Multi-Purpose n/a Parks 6 parks 4 x small SASSA n/a Mall n/a Swimming Pools 1 Halls 1 Shopping Centers n/a

1. DEPARTMENTAL REPORTS

1.1 Energy DEPARTMENT ACHIEVEMENTS Energy 1. Streetlighting.

1.1 The installation of streetlights in Ward 100, Skool Pad, Kiaat, Muller, Forster, Ward 24, Springs Road and Acorn, and Ward 71, Sydney Mkuwalo have been completed. 1.2 Upgrading Eiselen Streetlights, Ward 68 from Wooden to Steel Poles – 56 completed. 1.3 Upgrading of streetlight fittings all Wards – 2000 fittings rolled out. 1.4 Network protection upgrade – improve performance – all Wards. 1.5 Refurbishment of high masts – Ward 25 – M5/1 – M5/12. 1.6 Structural inspections of all high masts – all Wards.

2. Maintenance and Refurbishment. 2.1 Ward 27 – replaced bare low voltage conductors with aerial bundle conductor – improved quality of supply – reduce potential theft of conductor.

DEPARTMENT CHALLENGES Energy Theft of underground cable and equipment - Broken and vandalised meter boxes - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults.

DEPARTMENT: ENERGY

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK)

No electricity at Steve Biko Informal settlements EMM has submitted the request to Eskom for the and when will the Area be electrified? electrification of Etwatwa Ext 18/19 No Street lights in Thulani Settlement Ward 67 Will be attended in the next financial years over 5 years Etwatwa

2.10 Human Settlement DEPARTMENT ACHIEVEMENTS Human Settlement Township Regeneration Integrated plans and strategies for the redevelopment of the following Township complexes completed: - Daveyton/Etwatwa

DEPARTMENT CHALLENGES Human Settlement The EMM has been faced by the following challenges in the human settlements delivery process:

12. Housing and services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

13. Securing suitable land for housing development due to: - Dolomite &Wetlands - Suitable land is located in the outskirts far from socio-economic facilities - Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

14. Population Growth and In-migration - lead to densification and growth of Settlements

15. Land invasion has negative impact on: - Upgrading of the Informal Settlements Programme -relocated land get invaded thus there is no decrease in the backlog

DEPARTMENT: HUMAN SETTLEMENTS

ISSUES RAISED (PREVIOUS IMBIZO Aug14) RESPONSE (FEEDBACK)

What is really the progress on Form C’s cause People who are in possession of the form Cs will be people have them since 1996 catered for on housing waiting list linked projects.

What is happening about the remaining people at The remaining people will be provided houses as the GABON as others have moved Chief Luthuli project continues.

What about the RDP houses occupied by foreigners Such cases of houses occupied by the foreigners should be reported with complete details to established through then investigations as to the reasons of occupied by those occupiers

Who is really in charge of allocation at Mayfield Ext Both the officials from EMM and province are 1? responsible for the allocations as per the criteria determined by the provincial department principals

What is the purpose of being approved since 1996 Both the officials from EMM and province are on a demand data base but one can’t get a House? responsible for the allocations as per the criteria determined by the provincial department principles.

What is happening about the migration plan There is a housing development currently underway at promised since 2007 of the people staying at Steve Steve Biko Biko informal settlement in Etwatwa/ What is the department doing about the illegal sale Such cases of houses occupied by the foreigners should of RDP Houses and Land in Mayfield? be reported with complete details to establish through investigations as to the reasons of occupancy by those occupiers. How is MKVA members going to get Houses as they Both the officials from EMM and Province are are suffering? responsible for the allocations, as per the criteria determined by the Provincial Department Principals. Please assist orphans who their parents have Both the officials from EMM and Province are passed away to get their RDP Houses responsible for the allocations, as per the criteria determined by the Provincial Department Principals. What is happening about the migration plan There is a housing development currently underway at promised since 2007 of the people staying at Steve Biko informal settlement in Etwatwa/ Steve Biko

DEPARTMENT CHALLENGES SRAC - Maintenance backlogs. - Facility backlogs across the SRAC department. - Inadequate security at our facilities lead to theft and vandalism - Skills shortages in certain sectors: Arts and culture, etc. - Reliability of ICT within Libraries. - Security at facilities - Vandalism at facilities

DEPARTMENT CHALLENGES Health and Social Services - The issuing of Public Health Permits in terms of the EMM Public Health by – laws to Informal Traders is another hurdle. This is as a result that such businesses do not have consent to operate such businesses or are not zoned to engage in such business activities. The same applies to the issuing of COAs (Certificate of Acceptability) which is a legal requirement in terms of GN R 962 of 23 November 2011 promulgated under the Foodstuffs, Cosmetics and Disinfectants Act 1972 (Act 54 of 1972) - Mushrooming of hawkers/informal traders around shopping centres without shelters. - Keeping of animals in previously disadvantage areas is a major challenge. These animals are causing a nuisance in residential areas. A concerted effort/intervention from various departments is necessary since Environmental Health on its own cannot resolve this issue. - Lack of capacity in terms of Human resource allocations - Limited budget allocations for certain OPEX votes e.g. Printing and Stationary - Burning of waste and especially tyres. - Lack of appointed contractors for cleaning of stands and pauper burials - The issuing of permits and Certificates of acceptability on premises is hampered as a result of zoning and consent not finalized by City Development Department. Sewage works use wet sludge at agricultural holdings causing a health nuisance. - Permanent employment of the temps as they have been trained with the new on-line registrations - Indigent applicants not staying in their own properties. - Child headed needs the protection of the Clerk of the High Court

City Planning

DEPARTMENT ACHIEVEMENTS City Planning Etwatwa Ext’s 7; 8; 9; 12; 13; 14; 15; 31 and 32 (Human Settlement Housing project) - Proclaimed townships

DEPARTMENT CHALLENGES City Planning Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

Disaster and Emergency Management Services DEPARTMENT ACHIEVEMENTS DEMS Construction of Fire Stations - The following fire stations have been constructed since the establishment of the Ekurhuleni Metropolitan Municipality: - Etwatwa Fire Station in 2009 - The community benefited from better service delivery and community pride. This was part of a program to bring parity to all areas.

Procurement of ambulances and response vehicles.

Implementation of the Fire Brigade Reserve Force policy.

During the 2012/13 financial year EMM has implemented a reserve force of 400 members based upon a paid upon call up instructions system. This allowed for the staffing of additional ambulances and created 400 employment opportunities for community members 14 are from Etwatwa DEPARTMENT CHALLENGES DEMS - There are not enough Disaster Management Officers to cover the whole of the Northern Region. The Department has only two officers for the whole region. - The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk-ins when the manager and the DM officer are out of the office.

DEPARTMENT: DEMS

ISSUES RAISED RESPONSE (FEEDBACK)

Ambulances are not reaching the right addresses Therefore the use of pick up points in certain when called areas due to no house numbers and street sign (names)

Why Ambulances are not enough for Daveyton/ We are running 3 ambulances at Etwatwa and 3 Etwatwa? ambulances at Daveyton

Customer Relations Management DEPARTMENT ACHIEVEMENT Customer Relations Customer Care Centres - Establishment of Customer Care Centre Management a - Provision of Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of CCAs

Extending access to service - Building 5 New CCCs – Kwa-Thema, Thokoza, Tsakane, Katlehong 2 and Etwatwa

Branding of CCCs - Branding of CCC’s outside - Branding of new CCC’s inside - Branding of 01 Caddies to provide community services such as loud hailing

Urban Marshalls - 02 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns - 05 interns have been trained on Batho Pele and Customer Services Online Services - Area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Labour Relations - 17 CCA Managers trained on Labour Relations

Complaints Management - Over 50 000 complaints by CCCs in the past 6 years

DEPARTMENT CHALLENGES Customer Relations - Slow adoption of the automated CRM system (leading to Management duplication of complaints. - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved - Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

DEPARTMENT ACHIEVEMENTS

Environment Resource Standalone Environmental Resource Management Department Management within EMM

- The Environmental directorate was established as part of the Environment and Tourism Department at the end of 2002. In 2006 the Environmental Development Department was created together with Waste, Parks, SHRAC & Environmental Health. - In 2012 the Environmental Resource Management Department was created as a standalone department – Parks, Waste & Environmental Health in separate departments.

Facilities and Real Estate

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Etwatwa Fire Station − A new equipped fire station in the town of Etwatwa

Etwatwa Early Childhood Care Centre − New ECC in Etwatwa Facilities & Real Estate Customer Care Centres

− New Etwatwa CCC

DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Eastern Region - Were able to allocate funds to fill Snr Engineering Technician

Intervention

Eastern Region - Get more unfunded positions funded to be able to deliver projects of high quality.

Ekurhuleni Metropolitan Police Department DEPARTMENT ACHIEVEMENTS EMPD - Establishment of Precincts  EMPD established twenty (20) precincts and twelve (12) specialized units through-out Ekurhuleni.

- Newly established Precincts  Etwatwa/Daveyton precincts - completed

DEPARTMENT CHALLENGES EMPD - Disciplinary systems - Lack of specialized vehicles - Inadequate specialized training - Lack of shooting range facilities - Unskilled labour force

Economic Development DEPARTMENT ACHIEVEMENTS Economic Development 562 New Jobs were created through external interventions namely; Lordsview Industrial Park, Mayfield Shopping Centre. Vaal University of Technology has been assisted to open and operate at the Daveyton Campus since the beginning of 2014.

DEPARTMENT CHALLENGES Economic Development - Need to identify potential petitions and their potential anticipation and resolution thereof.

- Intensified cooperation and engagement with external stakeholders and provision of responses thereto. - Tourism PDIs normally struggle to provide relevant documents to

access government support

DEPARTMENT: WASTE MANAGEMENT

ISSUES RAISED RESPONSE (FEEDBACK)

Lot of illegal dumping in Ward 26/68 need The department is cleaning on an going street bins bases for both ward and cleaning campaign

The department must clean illegal dumping The department is cleaning on an going bases for both ward and cleaning campaign

Provision of dustbins in areas where they We are in process of planting pavement bins don’t have to avoid illegal dumping in Etwatwa.

DEPARTMENT: REAL ESTATE (PARKS)

ISSUES RAISED RESPONSE (FEEDBACK)

Grass cutting in Mayfield open spaces as We have cut the grass where we could cut with people got raped and killed. tractors; the areas not accessible to tractors will be cut as soon as grass cutting tender has been approved, and the tender should be available by the end of February or early March. Why there are no Parks in Zenzele We have not yet received a request for this. Mayfield? A suitable area has not yet been identified.

No funds available on current budget

Poor maintenance of cemetries Cem. Division to comment

Customer Relations Manager: Mmabatho Rantho

011 999 4522

Etwatwa Customer Care

Cnr Eiselen & Chris Hani Drive Etwatwa

DAVEYTON CUSTOMER CARE AREA

POPULATION

Estimated at 127 966Residents

WARD COUNCILORS WARDS

CLR.NELTA BADELA Ward 68 CLR.VIVIENE CHAUKE Ward 69 CLR.SPHIWE DITSHEGO Ward 70 CLR.BARBRA MARULENG Ward 71 CLR STANNUYS MASHALA Ward 96

FACILITIES

FACILITIES QUANTITY

Schools 31 Police Stations 01 Medical Institutions 03 Libraries 02 Multi-Purpose 00 Parks 04 SASSA 00 Mall 01 Swimming Pools 01 Halls 03 Shopping Centers 01

1.1 Energy DEPARTMENT ACHIEVEMENTS Energy - Upgrading Eiselen Streetlights, Ward 68 from Wooden to Steel Poles – 56 completed. - Upgrading of streetlight fittings all Wards – 2000 fittings rolled out. - Network protection upgrade – improve performance – all Wards. - Refurbishment of high masts – Ward 25 – M5/1 – M5/12. - Structural inspections of all high masts – all Wards. - Electrification. - Installation of feeder cables from EMM Daveyton Substation to Mayfield completed. - Mayfield extension 6A and 6B completed – 1335 stands. - Maintenance and Refurbishment. - Ward 27 – replaced bare low voltage conductors with aerial bundle conductor – improved quality of supply – reduce potential theft of conductor.

DEPARTMENT CHALLENGES Energy - To finalise the new master plan for the Ramaphosa Electricity Network. - Theft of underground cable and equipment - Broken and vandalised meter boxes - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults.

2.11 Human Settlement DEPARTMENT ACHIEVEMENTS Human Settlement Integrated plans and strategies for the redevelopment of the following Township complexes completed: Tembisa Kathorus Kwatsaduza Wattville/Actonville and Daveyton/Etwatwa Projects still to be Housing and Provision of Basic Services: achieved (June 14) - Completion of feasibilities and planning for 36 informal settlements - Construction of 1790 houses in Etwatwa, Moleleki, Magagula, Eden Park and Alra Park.

4.4 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities Upgrading of Sinaba Stadium Upgrading of Daveyton Swimming Pool

DEPARTMENT CHALLENGES SRAC Maintenance backlogs. Facility backlogs across the SRAC department. Inadequate security at our facilities lead to theft and vandalism Skills shortages in certain sectors: Arts and culture, etc. Reliability of ICT within Libraries. Security at facilities Vandalism at facilities

1.4 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Early Childhood Development (ECD) Development Constituted ECD Centre (2006 – 2008) In Daveyton These facilities accommodates ± 850 children. Waiting list 500 children

Day Care Centres for Older Persons Day Care Centres for Healthy lifestyle programmes implemented including cared frail Older Persons.

Older Persons Constructed in Daveyton

DEPARTMENT CHALLENGES Health and Social Human Resources

Remedy: - Additional Posts have been requested through the Institutional Review process to improve the workload stresses and retain personnel.

Drug Supply Management

- Periodic stock-out of drugs and vaccines from the Gauteng Department of Health which predisposes clients to treatment non- compliance and loss of public trust in the public health system. - Lack of adequate Vaccine Fridges at health facilities.

Remedy: - Weekly drug-supply monitoring. - Continuous engagement with the Gauteng Department of Health (GDoH) regarding drug shortages to address the crisis. - Upgrading of the old Katlehong North Clinic building to a Bulk Medicine Storage Facility to relieve the shortage of drugs due to storage challenges. The renovations are underway.

Quality Assurance

(12) Overcrowding:

- Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients.

City Planning

DEPARTMENT ACHIEVEMENTS City Planning Mayfield Ext.30 (Shopping Mall) Proclaimed township

 Daveyton Fire Station in 2010

DEPARTMENT CHALLENGES DEMS There are not enough Disaster Management Officers to cover the whole of the Northern Region. The Department has only two officers for the whole region. The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk-ins when the manager and the DM officer are out of the office.

4.5 Customer Relations Management DEPARTMENT ACHIEVEMENT Customer Relations Customer Care Centres - Establishment of Customer Care Centre Management Daveyton - Provision of a Walk-in Centres - Dissemination points of government information for communities - Ward-profiling of CCAs Refurbishment of existing CCCs - Customize and refurbish 4 CCC’s – Alberton, Edenvale, Duduza, Katlehong 1

Branding of CCCs - Branding of CCC’s outside - Branding of 01 Caddy to provide community services such as loud hailing

Urban Marshalls - 02 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns - 5 interns have been trained on Batho Pele and Customer Services Online Services Area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Labour Relations CCA Managers trained on Labour Relations

Complaints Management - Over 50 000 complaints by CCCs in the past 6 years

4.6 Facilities and Real Estate DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Daveyton Fire Station − A new equipped fire station in the town of Daveyton

New Clinics Daveyton Child Care Centre Daveyton Clinic - Paving

4.7 Transport Planning and Provision DEPARTMENT ACHIEVEMENTS Transport Planning and Provision of Public Transport Facilities Provision In the past two years, two Public Transport Facilities were constructed i.e. Leralla in Tembisa and Daveyton Station Rank in Daveyton. Ekurhuleni is in a polycentric city, constituting of 9 disconnected towns.

Customer Relations Manager: Mmabatho Rantho

011 999 4522

Etwatwa Customer Care

Cnr Eiselen & Chris Hani Drive Etwatwa

TSAKANE CCA PROFILE

WARD COUNCILORS WARDS

Clr Sphiwe Saul Ward 82

Clr Shimane Kodisang Ward 83

Clr Anna Mnguni Ward 85

Clr Claude Mabaso Ward 99

POPULATION

Estimated at 550 000 Residents

FACILITIES

FACILITIES QUANTITY

Schools 20 Schools in all wards within the catchment Area of the Tsakane CCC

Police Stations 1

Medical Institutions 2 Clinics and 1 Hospital

Libraries 1 (Tsakane Public Library)

Multi-Purpose 1 ( Faranani Multi-Purpose Park)

Parks 6

SASSA 1

Mall 1

Swimming Pools 2 (Geluksdal and Fananani)

Halls 4 ( Tsakane Hall, Fanani Hall, Geluksdal Old Age Hall, Geluksdal Hall

Shopping Centers 3

3. Departmental Reports

3.1 Energy DEPARTMENT ACHIEVEMENTS

Energy

Maintenance & Refurbishment Plan

- The implementation of a maintenance management system in terms of the Asset Refurbishment Strategy ensuring electricity asset maintenance occurs according to set criteria and intervals. - A sustainable maintenance fund has been set up since 2005, which channels dedicated funding to maintenance and refurbishment work only. - The Energy Department has approximately 79 100 infrastructure assets on the asset register. - The total replacement value of electricity infrastructure assets is approximately R26 Billion. - The refurbishment and maintenance of electrical assets has led to a significant decrease in electricity downtime and power interruptions.

Free Basic Electricity

- 100 Units of FBE are provided to all Tariff A (IBT) residential customers which amounts to approximately 280 000 users with access to free basic electricity including ESKOM Supply Areas

High Mast Lights

- 598 High Mast Lights have been installed since 2006

Installation of Solar Water Heaters

- The installation of solar water heaters to Council owned housing stock and low cost housing assists to eradicate energy poverty, free capacity from the Eskom National Grid and reduce EMM requirements to release capacity, to save home expenses on purchasing electricity and to save the environment from any greenhouse gas emissions and mitigate climate change.

Management of Cable and Copper Theft

- 30 Million spend per annum to mitigate the risk of cable and copper theft

Geluksdal Extension 3

- Electrification of 706 Stands

Leeupan Photovoltaic Plant

- Project to generate renewable energy from renewable sources - The 200 kVA Leeupan photovoltaic plant has been completed - It is a Solar Plant connected to the electricity grid that can power approximately 70 houses based on an assumption of an “after diversity maximum demand” figure of 3 kVA - Based on mono-crystaline and fixed axis technology - Located at OR Tambo Precinct in Wattville - It is the first PV Plant in the country fully owned by Local Government

PV Solar Lighting Units

- 4 828 PV Solar Lighting Solutions installed in Informal Settlements - Boxes are replaced and fixed on a daily basis approximately 280 done. Ongoing process

DEPARTMENT: ENERGY

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for street lights and high masts light at Ext.8 Energy Department adheres to IDP requests, streetlights and high masts are installed as per IDP request and Clr ‘s are involved

I don’t have electricity at my house the contractor Department will investigate and rectify jump my house when the maintenance and upgrade of electricity was done? Please investigate

Electricity transformer damaged and no light at Department will investigate and rectify Geluksdal Ext.2

The Council takes time to fix electricity. Department will investigate and rectify

High masts light next to Ruth first road is not working needs maintenance. Maintenance of street lights at Geluksdal ext.3 Scouting done monthly, faults will be attended to.

Electricity too expensive Tariffs are approved by the council

Electricity keeps on tripping Department will investigate and rectify

DEPARTMENT CHALLENGES

Energy - To finalise the new master plan for the Ramaphosa Electricity Network. - Theft of underground cable and equipment - Broken and vandalised meter boxes - Network faults due to age of cables and contractors damaging cables - Transformer failure due to lightning, age and network faults.

DEPARTMENT: Transport and Planning

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for bus for school going kids The Bus has been made available to assist the schools going kids in this area.

Water and Sanitation DEPARTMENT ACHIEVEMENTS

Water and Piped Water Provision Sanitation - Increased from 84.3%(1996) to 87.1%(2011)

Standpipes water provision

- Decreased from 12.8% (1996) to 11.7% (2011). A number of households were provided with houses that led to the decrease.

Households with no water

- Decreased from 1.9%(1996) to 1.1% (2011)

Sanitation Provision (chemical/Flush) toilets

- Increased from 84%(1996) to 87.6% (2011)

Households without sanitation

- Decreased from 4.5%(1996) to 1.2% (2011)

Stands serviced

- 4944 stands were serviced with water and sanitation in 2012/13

Ablution blocks

- 8 ablution blocks were installed in Informal Settlements in 2012/13

Meters Installed

- 17930 meters were installed - Appointment of a consultant and contractors who will undertake the “private leak” project in The Tsakane area. Phase 0ne currently underway where water leaks at 23 schools are being attended. Also approximately 20 000 stands in Tsakane east will be attended. - Searching, installing and marking of reticulation valves in the Tsakane area. Buried valves are being marked so that they can be clear accessible for operation. Geluksdal & Langaville valves are complete. Currently work being undertaken in the Tsakane proper area. - Installation of three ablution facilities at Tsakane Ext 19 informal settlement. 10 chemical toilets were removed and replaced by 3 3 water borne container like toilets. Two caretakers have been employed to assist with the cleaning of the toilets - Despite having a staff compliment of 20 maintenance personnel for approximately 55 000 stands at Tsakane/Langaville/Geluksdal the team continues to do their level best to attend to service complaints within acceptable levels.

DEPARTMENT: WATER SERVICES

ISSUES RAISED (PREVIOUS IMBIZO ) RESPONSE (FEEDBACK)

Please assist with the connection of water for our In terms of the Council Bylaws, prior to a water connection food gardening project at Geluksdal Ext2 being installed, the consumer must complete an application, sign the user-agreement form and pay the applicable promulgated fees.

The procedure to acquire a bulk water connection>15mm is as follows:-

- The customer/consumer visits the 6th Floor Boksburg Civic Centre to apply for a departmental or any bigger than 15mm connection. - The customer completes the applicable application form after satisfying the Council official on duty that the relevant documents were produced by the applicant. - The Council official captures applicant’s detail on the Financial system where the quotation is made out to the applicant. - The applicant pays the applicable amount and signs the user-agreement form. - The Council installs water connection within 30 days of the payment. - Domestic meters (15mm) can be applied for at nearest Finance office but the procedure is as indicated above. Two water meters in one yard including two - The meters have now been separated. It would seem manholes. Please investigate? that this happened when the housing contractor was busy with the construction of the houses. - The two manholes cannot be shifted or moved as the design was approved like that. Purpose of a manhole is to have access to a municipal sewer pipe if maintenance needs to be done on that pipe. Whenever a pipeline changes direction there is a need to have a manhole at that point. The municipality has servitude rights on the sewer or water lines therefore access should always be there.

DEPARTMENT CHALLENGES

Water and - Access to properties when either repairing/replacing/installing meters Sanitation - Environmental conditions of site where project is implemented. - Unplanned/planned Water interruptions from Rand Water affecting our Water supply to

the Tsakane/ Langaville/ Geluksdal/Withok areas. Major interruptions happened in December 2013 & January 2014 when our two reservoirs ran dry. Tsakane is fed by gravity from Brakpan (RW sallies reservoirs). When levels of our reservoirs drops below

20% it takes 3 to 4 days before our reservoirs are back to normal levels. - More maintenance teams needed to deal with everyday complaint s received from the public. The area of responsibility has grown however the number of personnel has remained the same if not less. For service standards to be met at least 4 more teams are required.

4.8 Roads and Stormwater DEPARTMENT ACHIEVEMENTS

Roads and Stormwater Management projects in EMM Stormwater - A number of stormwater management projects were implemented throughout the metropolitan area. The aim of these projects was to improve the quality of life by:  Minimize the risk of damage to property,  Minimise the risk to human life,  Minimise the risk of erosion,  Maximise the protection of the environment,  Optimise the water quality of the streams, etc. Listed below are some of these projects:

DEPARTMENT: ROADS & STORM WATER

ISSUES RAISED (PREVIOUS IMBIZO ) RESPONSE (FEEDBACK)

Poor storm water drainage at Square hill Street, There is a storm water system and it will be more Geluksdal maintained

There is a storm water system and it will be more Request for storm water drain at James Strachan Rd maintained

Roads and storm water are built on the fast-track Request for Storm Water at Mafabatho Street program and is prioritized accordingly

Request for storm water at Ndabezitha, Rolihlahla There is a storm water system and it will be more and Tokyo street. maintained especially on the outlets

Request to pave pedestrian sidewalk at Geluksdal The area is very rocky and construction of a walkway Ext.3 can’t be done The area is very rocky so only areas are graded where Request to grade gravel roads at Geluksdal Ext.3 it’s possible to grade

Azania street is tarred. The gravel “piece of road” Request for storm water drainage and tarring of between ext. 1 and 2 is not a proclaimed road its stands Azania drive at Geluksdal Ext.2. in ext. 1 and is now used as a road link between the 2 extensions

Request for installation of storm water at James There is a storm water system and it will be more Strachan maintained

The area is very rocky and no roads can be built now Request for tarred roads in Geluksdal Ext.3 only road grading will be done where it’s possible to grade

DEPARTMENT CHALLENGES

Roads and The interference on the project by the communities during implementation, i.e. strikes, Stormwater appointment of the CLO’s, etc.

- Illegal construction of speed humps by residents. - Damaging of the newly paved roads in the residential areas.

- Ageing infrastructure (age of some of the roads and stormwater infrastructure a concern). - Reporting of recordkeeping of complaints. Implementation of EMIS system will help in

this regard. - Pothole maintenance, Stormwater - Traffic calming measure implement Traffic Calming measure requests

- Potholes repairs and Roads rehabilitation/maintenance - New Roads construction - Road markings and signs (Tonnage restrictions)

3.2 Human Settlement DEPARTMENT ACHIEVEMENTS

Human Township Integrated plans and strategies for the redevelopment of the following Settlement Regeneration Township complexes completed:

- Tembisa - Kathorus - Kwatsaduza - Wattville/Actonville and - Daveyton/Etwatwa

DEPARTMENT: HUMAN SETTLEMENT

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

How is the illegal occupancy in Geluksdal Ext.3,going to A Court application was not successful to have the be resolved registered owners removed and replaced. The Council is addressing the issue with the Province.

The house that I am staying was an Old Plot. The house is This is private property, Council cannot maintain private leaking, the ceiling is falling off. Please assist? property using tax payers money

Please evict illegal occupants in our houses A process to manage the eradication of all illegal occupation of state and government homes is being devised in conjunction with the Province

Apply for the RDP in 1994. To date I am illegally Due to an acute shortage of suitable land for subsidised occupying someone house. I have five kids please advise development as well as budgetary constraints the me what to do? demand for housing cannot be met in the short term. The EMM is in a process of identifying land for Development purposes.

Still waiting for RDP house and I apply in 1996. Due to an acute shortage of suitable land for subsidised development as well as budgetary constraints the demand for housing cannot be met in the short term. The EMM is in a process of identifying land for Development purposes.

I have been staying in this house for a long time and not Part of illegal occupation which needs to be solved by prepared to move out. Please change it in my name and Province. Council not in position to issue title deed. issue me with a Title Deed.

Bought a reposed house from Turnkey Facilities in 2005. Private issue. Complainant should get title deed from The house is paid up. I struggle to get the title from the Turnkey facilities and not the owner. owner. Please assist me to get the certificate of ownership. I have illegally occupied a house and the owner serves Private matter that the court should decide on me with summons for illegal occupancy. I just discovered that the owner sold the house or renting it. How can I be assisted

Please speed up the process of allocating successful A process to resolve occupation is being put in place to beneficiaries to their houses. At house no 1933 there resolve such matter and the instant case should be were a lot of man staying and at house no: 1931 a reported to the council department for assistance person was found beaten and left to die for three days.

As Geluksdal Ext 3 Normalizing Committee Deputy A Court application was not successful to have the Chairperson. We are busy normalizing & stabilizing the registered owners removed and replaced. The Council is situation in the area. Currently Eviction letters are being addressing the issue with the Province. issued to individuals. This process causes disputes and fights. Please intervene?

I have been staying in a vacant stand. My application has Due to an acute shortage of suitable land for subsidised not yet been approved since 1996. Please, I need a development as well as budgetary constraints the house. demand for housing cannot be met in the short term. EMM is in a process of identifying land for Development purposes.

My application for RDP has been approved and my Complainant will have to visit his Local Human problem is this information was not communicated to Settlement offices to establish if details are still me. Someone is now staying in my house and at the appearing on the system same time I am renting someone‘s house at Geluksdal Ext 3. What must I do?

I have applied for a House and lost my Form C Approach the human settlements department and they application: What must I do? will provide receipt of registration

Form C application since 1996 Due to an acute shortage of suitable land for subsidised development as well as budgetary constraints the demand for housing cannot be met in the short term. The EMM is in a process of identifying land for Development purposes.

Until when are you going to allocate 1996 applicants Due to an acute shortage of suitable land for subsidised development as well as budgetary constraints the demand for housing cannot be met in the short term. The EMM is in a process of identifying land for development purposes. Still waiting for my Title Deed The Council and Provincial Conveyancers are currently busy with the transfers

My mom applied for the RDP then she has passed on. I Applications are not hereditary. then visited the Tsakane CCC Offices. Where the officials from Housing informed me that if mom has passed away I will not qualify to get her house even though I am a beneficiary. Please assist is this true?

Illegal Occupancy? When is going to be resolved. Needs to be resolved by Province who is developer. Court application was not successful. Council will address issued with Province

DEPARTMENT CHALLENGES

Human The EMM has been faced by the following challenges in the human settlements delivery Settlement process:

16. Housing and services consisting of: - 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

17. Securing suitable land for housing development due to: - Dolomite &Wetlands - Suitable land is located in the outskirts far from socio-economic facilities - Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

18. Population Growth and In-migration - lead to densification and growth of Settlements

4.9 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS

SRAC Upgrading of Sports and Recreational Facilities

- Upgrading of Faranani Sports and Recreation Complex - Upgrading of Geluksdal Community Hall - Upgrading of Geluksdal Swimming Pool - Upgrading of Faranani Swimming Pool - pool shell

New Sport Facilities

- Construction of Tsakane stadium. SRAC Sport and Recreation: Events and Programmes

- The following Mass participation programmes were presented in all customer care centres; Community sport development programmes where community members participated in 8 sporting codes, namely soccer, netball, athletics, volleyball, karate, boxing and valley ball and table tennis. These community games culminated into the Ekurhuleni wide games. These final competitions were held at Germiston Stadium in June as part of the youth month celebration.

Arts, Culture and Heritage: Community Programmes

The division has managed to achieve through its programmes implemented to empower communities with skills in the fields of craft exhibitions, visual arts, performing arts and heritage and museums.

Library and Information Services

- Two (2) mobile library buses were also acquired to be of service to the community in the Eastern and Southern Service Delivery Areas

Internet Connectivity

- Free Internet Access to all our 43 libraries. Library and Information Services.

Library Media - On collection development, 26473 library materials were added to the library book collections in the 2012/13 financial year.

DEPARTMENT: SRAC

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for fan park screen. The Fan Park Screens currently in operation in the EMM was installed as part of the buildup to the FIFA 2010 World Cup No-availability of sports Council members in Tsakane. and were constructed and serviced by private enterprise. The Department is in the process of concluding a feasibility study regarding the further roll out of these screens. This will be followed by negotiations regarding the provision of screens with the private service providers. The findings/outcomes will be communicated before the end of 2014.

Poor customer service at the Geluksdal library by The Acting Director intervened and spent time at the Library EMM staff to ensure that services are rendered at an acceptable level. The Department is satisfied that the issue around services standards has been addressed adequately.

DEPARTMENT CHALLENGES

SRAC - Maintenance backlogs. - Facility backlogs across the SRAC department. - Inadequate security at our facilities lead to theft and vandalism - Skills shortages in certain sectors: Arts and culture, etc. - Reliability of ICT within Libraries. - Sports fields are needed in RamaphosaICT – facilities still have no telephones. - Security at facilities - Land availability in areas such as Birch Acres, Norkem park, Birchleigh North and Esselen Park for grading of informal facilities. - Vandalism at facilities - Densification of CBD without making provision for play areas for children. 4.10 Health and Social Services DEPARTMENT ACHIEVEMENTS

Health and Social Day Care Centres for Older Persons Services Four (4) Day Care Centres for Older Persons Constructed in the following areas:

- Daveyton - Duduza

- Tsakane - Tembisa

Healthy lifestyle programmes implemented including cared frail Older Persons.

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Geluksdal Clinic is being utilized by Tsakane community Clients have the right to attend a health facility of their which leads to overcrowding and poor service. choice. A new site for a level II has been reserved on erf 374 and is placed on the 2014/2015 capital budget.

The provision of medication is the mandate of the Gauteng Department of Health which supplies all of Ekurhuleni Metropolitan Municipality Primary Health Shortage of medication at the clinics. Care facilities. The drug shortages which were previously experiences have been resolved by the Gauteng Provincial Health Department. Systems are in in place to address shortages as they occur.

Problem with rodent infestation All open spaces and Council properties in Geluksdal 2 and 3 will be baited for Rodents on the 26 & 27 February 2013. Health education on environmental cleanliness will also be conducted to the community.

- All identified open spaces and Council properties in Geluksdal 2 and 3 were baited for Rodents on the 26 & 27 February 2013 - After baiting of mentioned areas no complaints were received from the Community. Houses invaded by snakes caused by long grass and big Notices were served to owners of stand numbers 700 rocks: Geluksdal ext3. and 701 to clean their vacant stands of long grass. Failure to comply to the notices, EMM will clean the stands and recover the costs from the owners

Stand numbers 700 and 701 were cleaned of weeds and long grass

Air pollution from the Alexander Fraser Mining: Please - A meeting will be arranged between Environmental attend the problem. Health and ERGO to find a solution, before any legal actions are taken against the company - A meeting between Env. Health and Ergo took placed on the 23rd of December 2013. - A meeting between Ward Councillors, mine and Council officials will take place on 29th of January 2014

DEPARTMENT CHALLENGES

Health and Social - The issuing of permits and Certificates of acceptability on premises is hampered as a result of zoning and consent not finalized by City Development Department. Services - CCA to help us with the delivery of the application forms to Brakpan finance - Budget is insufficient to repair and maintain buildings, UV lights, medical equipment and air conditioners. Several roofs are leaking, causing damage to walls, other infrastructure and expensive medication. Several Clinics need painting.

4.11 Branding and Communication DEPARTMENT ACHIEVEMENTS

Branding and Communication Ekurhuleni as a Gateway to the World

− Extensive publicity during this event was given to the 93 young golfers from Tembisa, Daveyton, KwaThema and Tsakane, who benefitted from the kids golf development programme and the temporary jobs created through the hosting of the tournament.

4.12 City Planning DEPARTMENT ACHIEVEMENTS

City Planning Tsakane Mall 2007

− Private development, but it brought facilities to the community of Tsakane / KWATSADUZA

DEPARTMENT: CITY PLANNING AND ECONOMIC DEVELOPMENT

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Residential Areas are been turned into Industrial In terms of the Development Frameworks (LSDF & MSDF) business Areas in Geluksdal, is this acceptable. Is it in Geluksdal is earmarked for residential purposes. There is line with the council by-laws no policy or intention to use this area for mixed land use purposes (industrial). We are aware of the fact that many residential properties are illegally being used for non- residential purposes. These cases are being addressed at the legal level. The perception of the complainant is therefore not founded.

Support of SMME`s to promote job creation is needed. - Access to funding PLATO Mentorship through the Tsakane Business Linkage Centre existing at the Tsakane Business Park. - A range of projects emanating from agriculture, retailing & general business support - Support to emerging farmers on Inputs through GDRAD What are the available job creation opportunities for The RPL Programme & Internship programme for residents of ward 99 graduates and the Expanded Public Works Programme seeks to address to unemployment in the region

Where is the Agricultural Land that has been provided Duduza, Ward 85, Spaarwater Farm has been identified for by Municipality? agriculture development and currently five Co-operatives are operational focusing on Poultry, Piggery and Tomatoes production.

Provide place for projects so as to improve the The department has developed Business Parks in the livelihoods of our people region as well as Business Linkage Centers; Farm Incubator centers to assist communities and continues to develop more such structures in the entire Ekurhuleni region. The department would welcome proposals for economic development projects

Consider street sweeping as a method to create jobs The department will consider the idea and also forward to for the unemployed. the department of Environmental Services and Waste Management.

Job Creation Opportunities The RPL Programme & Internship programme for graduates and the Expanded Public Works Programme seeks to address to unemployment in the region

We want to start a manufacturing business that will The community must approach the department for manufacture soaps please assist us to secure a place information on registration of their business, must have for our business. bank accounts, and Tax clearance certificate and liaise with the department with regards to access to Business Parks.

DEPARTMENT CHALLENGES

City Planning Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

4.13 Disaster and Emergency Management Services DEPARTMENT ACHIEVEMENTS

DEMS Construction of Fire Stations

- The following fire stations have been constructed since the establishment of the Ekurhuleni Metropolitan Municipality:  Tembisa Fire Station in 2003  Etwatwa Fire Station in 2009  Daveyton Fire Station in 2010  Tsakane Fire Station in 2013 - The community benefited from better service delivery and community pride. This was part of a program to bring parity to all areas.

Construction of Disaster Management Satellite Facilities

- The department has constructed the following Disaster Management Satellite Facilities:  Tsakane Disaster Management Satellite Office  Katlehong Disaster Management Satellite Office  Kempton Park Disaster Management Regional Office

DEPARTMENT: DEMS

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Since we have the Tsakane Fire Station are we still going Ambulances have always been operated from each Fire to be referred to Benoni for Accessing Ambulance Station including Tsakane. It was ambulance accounts Services that were only accessible from Benoni Fire Station which is a regional office for that area. However, this has since been resolved. There is an administrative officer deployed at the Tsakane Fire Station to assist communities in accessing their accounts.

Why EMS taking long time to arrive when we need help Council procured 48 new Ambulances to augment shortages. This new fleet had enabled the department to for Emergency patients at Geluksdal Ext 3 increase the number of Ambulances on the road 24/7 from +-30 to +-65 which is more than double. This had improved the response times.

Ambulances take time to respond to emergency calls, Council procured 48 new Ambulances to augment why? shortages. This new fleet had enabled the department to increase the number of Ambulances on the road 24/7 from +-30 to +-65 which is more than double. This had improved the response times.

Council procured 48 new Ambulances to augment shortages. This new fleet had enabled the department to Shortage of ambulances, why? increase the number of Ambulances on the road 24/7 from +-30 to +-65 which is more than double. This had improved the response times.

DEPARTMENT CHALLENGES

DEMS - There are not enough Disaster Management Officers to cover the whole of the Northern Region. The Department has only two officers for the whole region. - The office has no administrative personnel; the position cannot be filled as it was not approved by the RRU. This creates a huge challenge as there is no one to answer office calls from the community or others departments and also no one to attend to the walk-ins when the manager and the DM officer are out of the office.

4.14 Customer Relations Management DEPARTMENT ACHIEVEMENT

Extending access to service

- Building 5 New CCCs – Kwa-Thema, Thokoza, Tsakane, Katlehong 2 and Etwatwa

Branding of CCCs - Branding of 20 CCC’s outside - Branding of 5 new CCC’s inside - Branding of 20 Caddies to provide community services such as loud hailing

Urban Marshalls

- 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns

- 38 interns have been trained on Batho Pele and Customer Services

Labour Relations

- 17 CCA Managers trained on Labour Relations

Councillor Support

- Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed

Customer Service Week

- Celebrating annual customer service week (October) - Promoting good customer service

Stakeholder Management

Events Management

Complaints Management

- Over 1 000 000 complaints by CCCs in the past 6 years

DEPARTMENT CHALLENGES

Customer Relations - Slow adoption of the automated CRM system (leading to duplication of complaints. Management - Non-compliance with the departmental service standards by service department - Re-submission of complaints before they are resolved

- Poor image of the call centre - Standardization of services for both towns and townships still remains a challenge

4.15 Finance DEPARTMENT ACHIEVEMENTS

Finance - EMM achieved an unqualified audit opinion for the 4th consecutive. - A sound financial performance , liquidity, number of days cash holdings of 81 days vs 50 days - EMM credit rating was retained at AA3za99% match between billing and valuation roll - 92% of billings based on meter readings (and not interims) - Real revenue increased by 3% year on year - Cost containment projects implemented – expenditure lower than budget by 5.49% in total - Improved reporting on capital budget implementation – new electronic planning system implemented - E-Siyakhokha project – has become a successful communication method between EMM and residents - SMSs are an additional tool of payment for municipal services - All loans and bonds have sinking fund plans in place - Queries from the community are being addressed effectively

DEPARTMENT: FINANCE

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Electricity Tariff is to High Electricity tariffs are determined by the Energy Department.

Rates and Levies are too high? - Rates are charged according to the value of the property as determined by independent Valuators. The new valuation roll will be open for inspection from 4 March 2013 until 18 April 2013 where objections can be lodged on valuations. - All other levies are charged in accordance with Council’s tariffs as promulgated. The stand is vacant with no connection of water and - All vacant stands are being charged for the availability electricity but finance billed the complainant for water of services according to Council’s promulgated tariffs. and electricity. - In this case the owners, ME & NV Makhetha, is charged assessment rates, basic refuse, basic sewer and basic water on account 3401178488. How long are we going to wait to be removed from the J de Lange bought stand 1002 Rheumanella Drive Housing Debtors Account? Geluksdal in January 1992 from Council. Housing Debtor Account 3400703028 is in respect of the capital amount, together with interest, which is still outstanding on the mentioned stand. Upon settlement of the outstanding balance, the account will be removed from the Housing Debtor System.

When Ekurhuleni took over from Withok the Rates and A deed search was done and it was found that Council is Levies were scrapped. But my rates and levies were the owner of the property. The necessary rectifications in not cancelled. Please respond? this regard will be affected.

DEPARTMENT CHALLENGES

Finance - SCM processes taking longer than desired. - Poor demand management process i.e. poor planning - Revenue generated lower than anticipated - Low credit control procedures in the Eskom Supplied areas. - Although debt collection level is below the desired level of 93%, 93% in 2011/12

4.16 Facilities and Real Estate DEPARTMENT ACHIEVEMENTS

Facilities & Real Estate Customer Care Centres

− New Duduza CCC − New Tsakane CCC − New Kwa-Thema CCC − New Thokoza CCC − New Katlehong 2 CCC − New Etwatwa CCC − Upgrade Katlehong 1 CCC − Upgrade Alberton CCC − Thokoza CCC (old building) - Re-roofing, and Ceiling − Tembisa 1 CCC - Roof Seal and Paint

DEPARTMENT: FACILITIES & REAL ESTATE

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for vacant stand, to start a recycling project. The complainant must apply for a specific site thereafter Council will initiate or consider the application and put the relevant property out on public tender.

DEPARTMENT CHALLENGES

Facilities & Real Eastern Region Estate - Inability to fully utilise as and when contractors due to capacity constrains

4.17 Waste Management

DEPARTMENT ACHIEVEMENT

Waste Management ROLL OUT PLAN 240 LITRE REFUSE BINS: FROM 22 MAY 2013 TILL DATE WATTEVILLE, ACTONVILLE, BRAKPAN AND SUBURBS AS WELL AS REIGER PARK

No of Bins Date Area Delivered

Geluksdal ext 1 and Geluksdal 5-Jun-13 main 653

Geluksdal ext 1 and Geluksdal 6-Jun-13 main 559

Geluksdal ext 1 and Geluksdal 7-Jun-13 main 775

Geluksdal ext 1 and Geluksdal 8-Jun-13 main 250

Geluksdal ext 1 and Geluksdal ext 30-Jun-13 2 289

Total 2526

DEPARTMENT: WASTE MANAGEMENT

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Illegal dumping opposite Geluksdal primary school? The Department has identified various illegal dumping spots including the one opposite Geluksdal Primary School, measures are in place to send the contractor to the site to clear all he illegal dumping spots

Heap of unattended rubble opposite Labore industrial The Department has identified various illegal dumping site spots including the one opposite Labore industrial site, measures are in place to send the contractor to the site to clear all he illegal dumping spots

Request for landfill dumping site at Labore Ext.1 The Landfill sites that are near Labore are Weltevreden and Rietfontein Landfill sites. The matter should therefore be referred to the Landfill section for consideration

DEPARTMENT CHALLENGES

Waste CHALLENGES- WASTE MANAGEMENT SERVICES DEPARTMENT management ROLLOUT OF THE 240L BINS IN EMM

Item to roll out the plan not finalized yet

Funding of the roll out plan proposed as follows:

The roll-out of 240 liter refuse bins to residents will have to be phased in over a

number of financial years due to the financial implications of the projects.

Estimated Customer Care Number Roll out Number Total Estimated Cost of Centre to be of Service Financial of Bins Implementation Rolled out Points year Required

Tsakane 52000 53000 2015/2016 R 22 896 000.00

Daveyton & 62000 64000 2015/2016 R 33 280 000.00 Etwatwa

Thokoza & 50000 52000 2016/2017 R 20 592 000.00 Palmridge

Germiston 80000 82500 2016/2017 R 44 700 000.00

Katlehong 80000 80000 2016/2017 R 46 000 000.00

Benoni 68000 70200 2017/2018 R 29 779 200.00

DEPARTMENT: PARKS

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for a community park at the opposite space Complain has been attended to the complainant has been next to Geluksdal primary school contacted and she is satisfied

Overgrown grass at open space(Ext.11) Complain has been attended to the complainant has been contacted and he is satisfied

Vandalism of Multi-purpose park(any plan in place) Contractors to quote on vandalized council assets and we are waiting for quotations.

We have requested for an additional security guard to minimize the vandalism next to the guard house we are awaiting for a response from the Department of safety & security.

Request grass cutting around open spaces in Geluksdal Complainant has been contacted complain has been Ext.3 registered we will attend to it within 7 working days

DEPARTMENT: HUMAN RESOURCES

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for more Leaderships and Internships for In enhancing the learner ship acquisition for unemployed Unemployed graduates graduates the Ekurhuleni Metro has recruited the undergraduates in respect of the following learner ship programmes:

- Social Auxiliary - Electrical Apprenticeship - Water Services - Licensing Services - LED Co-coordinator - Supervision of construction - Metro Police

The process of recruitment of learners is as follows:

- Advertisement placed in the local media and public centers - Selection of candidates based on demographics - Appointment of learners for a minimum period of 12 months. - Signing of contracts by all learners. - Placement of learners to various departments Recently, there was an advertisement on Experiential training and Mentorship programme and this closed on the 25 February 2013.

However, more Learner ship programs are to be publicized and implemented in the fourth coming financial years.

DEPARTMENT: TRANSPORT PLANNING AND PROVISION

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Request for bus for school going kids The Department has tried to get more details on this request so that it can be taken forward to BBC; however no details were provided such as the exact area and exact number of children. We are still willing to look into this request but the Department needs more information.The details can be forwarded to [email protected] or [email protected]

DEPARTMENT: STRATEGY AND CORPORATE PLANNING

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Ward 99 was allocated R200. 000 for the CBP Project The procurement of the CBP items is done at CCA level. which was utilized for purchasing food gardening and car If the resident of ward 99 feels that there is a need for wash equipment’s. What has been received is far less an Audit, the IDP department will support that Audit. than what was allocated. The question is Why? An audit is therefore requested to be conducted

DEPARTMENT: EMPD

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK)

Request for EMPD visibility behind Buhle Bemfundo The matter will be investigated in conjunction with SAPS. (school kids smoking drugs)

DEPARTMENT: GOVERNMENT DEPARTMENTS

ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request for satellite Police station at Geluksdal. The matter will be referred to SAPS by CCC office.

Request for SAPS visibility behind Buhle The matter will be referred to SAPS by CCC office. Bemfundo(school kids smoking drugs)

Request for tip-off anonymous Fraud line for corruption The matter will be referred to SAPS by CCC office.

Request for Police station at Geluksdal. The matter will be referred to SAPS by CCC office.

Rate of crime in area is high, but the community is afraid The matter will be referred to SAPS by CCC office. to do something about it.

Request government to organize sports activities for school.

Request for Police Station in Geluksdal The matter will be referred to SAPS by CCC office.

Crime too high, abuse of substances The matter will be referred to SAPS by CCC office.

CONTACT DETAILS

MS LORRAINE MOKGATLE

TSAKANE CUSTOMER CARE CENTRE

TEL: (011) 999 3111

BRAKPAN CCA PROFILE

WARD COUNCILORS WARDS

CLR SHAUN LE ROUX Ward 31

CLR GEORGE VILAKAZI Ward 74

CLR VERONICA DYSON Ward 97

POPULATION

Estimated at 274 231 Residents

FACILITIES

FACILITIES QUANTITY

Schools 17

Police Stations 1

Medical Institutions 2

Libraries 1

Multi-Purpose 1

Parks 4

SASSA 1

Mall 1

Swimming Pools 1

Halls 1

Shopping Centers 2

1 Departmental Reports

1.1 Energy DEPARTMENT ACHIEVEMENTS

Energy Prepayment Vending

Prepayment vending via commercial suppliers have been activated. An online vending system was established to limit prepayment vending risk.

The following vending options exist:-

- point of sale; - cellular technology; - internet vending, and - more automated vending machines

Prepayment metering was provided to 220 000 customers

High Mast Lights

- 598 High Mast Lights have been installed since 2006

DEPARTMENT: ENERGY

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Cable theft a problem at Mzumbe

Mkhancwa has bad electrical connections A project was run where all illegal connections was removed and the area has been made save.

A number of streets at Leachville has no High masts High mast lights have been installed in Leachville Extension 3 with normal conventional lights in the main streets. The department will conduct an investigation in order to establish if more high masts are needed.

DEPARTMENT CHALLENGES

1.2 Water and Sanitation DEPARTMENT ACHIEVEMENTS

Water and Piped Water Provision Sanitation - Increased from 84.3%(1996) to 87.1%(2011)

Standpipes water provision

- Decreased from 12.8% (1996) to 11.7% (2011). A number of households were provided with houses that led to the decrease. - Sweeping of the outfall sewer in the area to clear blockage done

DEPARTMENT: WATER AND SANITATION

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Geysers that are damaging roofs Address the issue of geysers with the service provider

State-Mine needs extra taps Three stand pipes were installed in June 2013

DEPARTMENT CHALLENGES

Water and - Site conditions: Sanitation  Existing services on the way of meter locations  Geotechnical conditions

- Access to properties when either repairing/replacing/installing meters - Consolidation of connections with Business/Large properties/informal settlements: ease of identifying connection points for consolidating into one bulk meter. - Unplanned/planned Water interruptions from Rand Water affecting our Water supply to the Tsakane/ Langaville/ Geluksdal/Withok areas. Major interruptions happened in December 2013

& January 2014 when our two reservoirs ran dry. Tsakane is fed by gravity from Brakpan (RW sallies reservoirs). When levels of our reservoirs drops below 20% it takes 3 to 4 days before our reservoirs are back to normal levels.

1.3 Human Settlement DEPARTMENT ACHIEVEMENTS

Human Projects still to be Housing and Provision of Basic Services: Settlement achieved (June 14) - Complete the consultation and conclusion of the social compact for the implementation of Informal Settlements Upgrading Plan

DEPARTMENT: HUMAN SETTLEMENT

ISSUES RAISED – (PREVIOUS IMBIZO) RESPONSE - FEEDBACK

Ward 97- 2250 Rental housing to be transferred 1237 Rental housing units have been transferred to to be ownership in EMM area. This amount is ownership always the same.

Ward 74- Hostels to be changed to houses. The Council in conjunction with the Province are in the process of preparing a comprehensive development and management plan for hostel redevelopment and this includes a roadmap for planning, funding and development.

Ward 97- State mine residents are staying in the The Council in conjunction with the Province are in field. the process of preparing a comprehensive development and management plan for redevelopment and this includes a roadmap for planning, funding and development for parastatal land.

DEPARTMENT CHALLENGES

Human The EMM has been faced by the following challenges in the human settlements delivery process: Settlement 1.Housing and services consisting of:

- 119 Informal Settlements. - 152 000 families in informal settlements & waiting list. - 217 000 housing (top structure) backlog

2.Securing suitable land for housing development due to:

- Dolomite &Wetlands - Suitable land is located in the outskirts far from socio-economic facilities - Suitable land is located in the outskirts far from socio-economic facilities - Privately owned land expensive to acquire

3.Population Growth and In-migration

- lead to densification and growth of Settlements

1.4 Roads and Stormwater DEPARTMENT ACHIEVEMENTS

Roads and Storm- Other Significant Achievements water - A serious impact on the reduction of gravel roads in the metropolitan area. Gravel Roads in the previous disadvantaged communities was the major focus of capital budgets over the past ten years. - The development of the first Integrated Transport Plan for the Metro (currently under review) - New traffic signals totalling 39 has been installed since 2000. - The development of a road master plan (phase 2 to be commissioned soon). - The development of a road hierarchy plan.

DEPARTMENT: ROADS

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

- Old entrance from Phumulo to Kwa-Thema needs to be fixed. The potholes on this section have been fixed.

- Mkhancwa needs roads because when it rains it is a Gravel roads in the area are being maintained but the problem tarring of these roads is also being considered by Council. - Street are upgraded but the length is not known Detailed As-Built drawings are available for and the funds are not known. inspections if required. The funds used on all projects - this information can be obtained from Roads & S\Water Dept - Did the Mayor give every councillor money for the grading? The grading is good but during the rainy Mayor did not give any Councillor money for grading. season it is bad.

DEPARTMENT CHALLENGES

Roads and - Delays in approval of Water Use Licenses (WUL), and Record of Decisions Stormwater (ROD). - The uncertainty of private developers on planning issues.

- Expropriation of land, and - Encroachments - Encroachments of road reserves by residents.

- Traffic calming measure implementation Traffic Calming measure requests

1.5 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS

SRAC Upgrading of Sports and Recreational Facilities

- Upgrading of Brakpan Swimming Pool

Sport and Recreation: Events and Programmes

- Learn to Swim programme continues to teach and expose our kids water safety skills and ultimately introduce them to water sport. Over the years this program will continue to grow

Arts, Culture and Heritage: Community Programmes

Library and Information Services

- Two (2) mobile library buses were also acquired to be of service to the community in the Eastern and Southern Service Delivery Areas

Internet Connectivity

- Free Internet Access to all our 43 libraries. Library and Information Services.

DEPARTMENT: SRAC

ISSUES RAISED (PREVIOUS RESPONSE (FEEDBACK) IMBIZO)

Hall is needed in Leachville The request is supported and the technical process of land Ext3. identification and budgeting will be conducted during the 2014/2015 financial as this request is also on the current IDP cycle.

DEPARTMENT CHALLENGES

SRAC - Maintenance backlogs. - Facility backlogs across the SRAC department. - Inadequate security at our facilities lead to theft and vandalism - Skills shortages in certain sectors: Arts and culture, etc. - Reliability of ICT within Libraries. - Vandalism at facilities - Densification of CBD without making provision for play areas for children. 1.6 Health and Social Services DEPARTMENT ACHIEVEMENTS

Health and Social Dwellings, stands and non-food Services − A total number of 139 437 inspections/activities were conducted at dwellings, stands and non-food activities.

Improve Access to Primary Health Care Services

− The Health and Social Development Department constantly strives to reach as many of the EMM population as possible. − This is done by ensuring that health facilities are placed within a 5km radius according to the Accessibility Norm for health facilities. − In addition Mobile Units render health services in areas not covered by a health facility. There is an on-going strategy to provide new mobile units to replace the old outdated models as well as to increase the available fleet.

DEPARTMENT: HEALTH AND SOCIAL DEVELOPMENT

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Leachville residents need a clinic - ERF 3096 has been reserved in Dalpark Ext 13 for a new clinic to serve the Leachville residents. Building of the clinic has been prioritised for the 2015/16 Capital Building Programme. - Mobile health services are currently rendered in Leachville Area on Mondays. Issue of rodents in all wards - Will embark on a rodent control project - The Pest Control Team conduct Road Shows to educate the community on Rodent Control and further bait and trap rodents on Council Premises and Open Spaces on a monthly basis.

DEPARTMENT CHALLENGES

Health and Social Accreditation of Health Facilities according to the National Core Standards for the National health Insurance Services

− Improving environmental hygiene in order to sustain gains made with regard to reduction of rats infestation by doing the following:

1.7 City Planning DEPARTMENT ACHIEVEMENTS

City Planning Mall@Carnival 1st phase 2005

− Private development, but it brought facilities to the community of Brakpan

Mall@Carnival 2nd phase 2011

− Private development, but it brought facilities to the community of Brakpan

DEPARTMENT CHALLENGES

City Planning Insufficient number of inspectors per area contributes to delayed turnaround time of litigation on Ekurhuleni Town Planning Scheme contraventions._

1.8 Disaster and Emergency Management Services DEPARTMENT ACHIEVEMENTS

DEMS Replacement and augmentation of specialised emergency vehicles and equipment.

Implementation of the Fire Brigade Reserve Force policy.

DEPARTMENT: DEMS

CHALLENGES (EXTERNAL POSSIBLE INTERVENTIONS C0MMUNITY-BASED)

Fires in the informal settlement The department has established Community Emergency Response Teams Programme at all Informal settlements. By the end of This Financial Year, All Informal Settlements will be having at least five CERT members working with Professional Fire Fighters in an endeavour to reduce Fires in Informal settlements.

Emergency vehicles unable to go The Department of Roads & Storm Water is in the process of grading into informal settlements and improving access roads at Informal settlements.

DEPARTMENT CHALLENGES

1.9 Human Resources DEPARTMENT ACHIEVEMENTS

Human Resources Institutional Review Process

The Ekurhuleni Metropolitan (EMM) was established as a Mega City from the constituent of nine towns and two administrations in 2000.

- The first EMM Organisational Structure was approved in 2002. - In 2002 – 2005  Customer Care Centres (CCC) were formed  Deputy City Managers were appointed  Executive Directors were appointed  Directors were appointed

1.10 Customer Relations Management

DEPARTMENT ACHIEVEMENT

Extending access to service

- Building 5 New CCCs – Kwa-Thema, Thokoza, Tsakane, Katlehong 2 and Etwatwa

Refurbishment of existing CCCs

- Customize and refurbish 4 CCC’s – Alberton, Edenvale, Duduza, Katlehong 1 Branding of CCCs

- Branding of 20 CCC’s outside - Branding of 5 new CCC’s inside - Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, - Branding of 20 Caddies to provide community services such as loud hailing

Call Centre

- Establishment of the Call Centre - Movement of call centre from Harrison Str. JHB to DEMS

Urban Marshalls

- 40 Urban Marshalls proactively identifying service delivery breakdowns and report them to relevant departments

Interns

- 38 interns have been trained on Batho Pele and Customer Services Online Services

- 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected]

Labour Relations

- 17 CCA Managers trained on Labour Relations

Councillor Support

- Provided councillor support to all PR and Ward councillors - Provided support to MMCs as deployed Customer Service Week

- Celebrating annual customer service week (October) - Promoting good customer service

Stakeholder Management

Events Management

Complaints Management

- Over 1 000 000 complaints by CCCs in the past 6 years

DEPARTMENT CHALLENGES

Customer Relations - Slow adoption of the automated CRM system (leading to duplication of Management complaints. - Non-compliance with the departmental service standards by service

department - Re-submission of complaints before they are resolved - Poor image of the call centre

- Standardization of services for both towns and townships still remains a challenge

1.11 Corporate Legal Services DEPARTMENT ACHIEVEMENTS

Corporate Legal Streamlining major developments Services - Together with the Finance, Real Estate and City Development Departments, Corporate Legal Services established a policy allowing the EMM to negotiate with Mega developers for the installation of services which in turn will facilitate development within Ekurhuleni. - Various major developments will benefit through these initiatives over the next number of years involving developments from light industrial, housing and the upgrading of water and electricity infrastructure.

DEPARTMENT CHALLENGES

Corporate and Legal - Delays with the procurement and rolling out of the electronic document & records management system; Services - Constant communication with the Attorneys on the Panel, on cases assigned to them to enable the Department to communicate with client Departments to update them regarding progress on legal cases; - Case management - Client Departments to cooperate with the Legal Department with regard to requests for information and to avail themselves for consultations on legal cases; - Lengthy governance process and decision-making - Finalising the process of reviewing and rationalising EMM By-laws

- Variant interpretation of MFMA provisions by Treasury and EMM

1.12

1.13 Environmental Resources Management DEPARTMENT ACHIEVEMENTS

Environment Standalone Environmental Resource Management Department within EMM Resource Management - The Environmental directorate was established as part of the Environment and Tourism Department at the end of 2002. In 2006 the Environmental Development Department was created together with Waste, Parks, SHRAC & Environmental Health. - In 2012 the Environmental Resource Management Department was created as a standalone department – Parks, Waste & Environmental Health in separate departments.

DEPARTMENT: WASTE MANAGEMENT

ISSUES RAISED RESPONSE (FEEDBACK) (PREVIOUS IMBIZO)

State-Mine residents There were insufficient bins as soon as they have they will issue them. have no bins

Illegal dumping - Rolling out of 240L bins in Brakpan Area

Litter picking - To get outside areas cleaned on a daily basis - Better service delivery because of the new vehicle allocated to the department - EPWP members that were given to the department

DEPARTMENT CHALLENGES

Environment Lack of integration and coordinated environmental management: Resource Environmental aspects are not prioritized by all departments that lead to Management transgressions and non-compliance to environmental legislation requirements.

1.14 Facilities and Real Estate DEPARTMENT ACHIEVEMENTS Facilities & Real New Clinics Estate − Brakpan Clinic − Daveyton Child Care Centre − Etafeni Clinic − Katlehong North Clinic Level 2 − Vosloorus Clinic − Reedville Clinic − Springs Level 2 Clinic − Daveyton Clinic - Paving

Upgrade and Modernization of Lift system

− Benoni Civic Centre − Germiston City Hall − Germiston - August Simmer Building − Germiston CCA Building − Germiston Civic Centre − Springs Civic Centre - Phase 1 − Springs Civic Centre - Phase 2 − Springs Clinic − Boksburg Civic Centre − Alberton Civic Centre − Brakpan Traffic & Licensing Building − Seal & paint roof – 7th floor, Kempton Park Civic Centre − Seal & paint roofs – Birchleigh Community Centre

DEPARTMENT: REAL ESTATE (Parks)

ISSUES RAISED (PREVIOUS IMBIZO) RESPONSE (FEEDBACK)

Overgrown trees There is a backlog on tree and grass cutting but it is addressed

Grass cutting in open fields The department will be concluding a backlog study/facility provision assessment in all areas of Ekurhuleni and subject all requests for new facilities to this process. The assessment will be completed in the 2014/2015 financial year. All requests for new facilities will then be subjected to this assessment as well as the normal Council budget approval processes.

DEPARTMENT CHALLENGES

Facilities & Real - Supply chain management processes are severely delaying the purchase of Estate material to enable work teams to attend to day to day maintenance work. - The delay in payment of both suppliers & contractors has resulted in the

suspension of accounts and or the withholding of services Eastern Region - Inability to fully utilise as and when contractors due to capacity constrains

1.15 Finance DEPARTMENT ACHIEVEMENTS

Finance - E-Siyakhokha project – has become a successful communication method between EMM and residents - SMSs are an additional tool of payment for municipal services - Queries from the community are being addressed effectively

DEPARTMENT: FINANCE

ISSUES RAISED RESPONSE (FEEDBACK) (PREVIOUS IMBIZO FEB13)

Billing system confusing The question is too general. The Municipality provides various services

which some are billed per unit consumed - eg. Water, sewer, electricity while

others are billed on fixed amount per period - eg. Refuse and assessment rates.

We also bill availabilty charges for undeveloped stands.

The customer needing explanation need to be specific regarding which billing

item is confusing.

The customer is therefore advised to approach the Enquiries section of any

Ekurhuleni SDA for detailed explanation.

DEPARTMENT CHALLENGES

Finance - SCM processes taking longer than desired. - Poor demand management process i.e. poor planning - Revenue generated lower than anticipated

1.16 Ekurhuleni Metropolitan Police Department DEPARTMENT ACHIEVEMENTS

EMPD - Establishment of Precincts  EMPD established twenty (20) precincts and twelve (12) specialized units through-out Ekurhuleni.

DEPARTMENT CHALLENGES

EMPD - Disciplinary systems - Lack of specialized vehicles

- Inadequate specialized training - Lack of shooting range facilities - Unskilled labour force

CONTACT DETAILS

MS LORRAINE MOKGATLE

BRAKPAN CUSTOMER CARE CENTRE

TEL: (011) 999 3111