NIGEL WARD PROFILE POPULATION The Estimated Residents: 72517 WARD COUNCILLORS WARD COUNCILORS WARDS Mr Wally Labuschagne Ward 88 Ms Tiny Mabena Ward 98 FACILITIES FACILITIES QUANTITY Schools 9 Police Stations 3 Medical Institutions 3 Libraries 3 Multi-Purpose 0 Parks 13 SASSA 1 Mall 1 Swimming Pools 2 Halls 3 Shopping Centers 3 1.1 Energy DEPARTMENT ACHIEVEMENTS Energy Vosterskroon Substation - To improve quality of supply - Streetlights along Nigel/Springs Road - Upgrading of cables between Munic and Standard street - Upgraded supply between Nicole Rd and Pieter Wessels DEPARTMENT: ENERGY ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) They filled forms for electricity, but no respond.( 2128 The department will install but not in this financial year Slovo Park Ext3) 2013/2014 and still waiting for town proclamation to be completed. Need electricity & High mast is not working. (995 Snake Four High mast were erected and all in working Park, Alra-Park) condition. Why there is a delay on issues like installation of Contractor on site for RDP houses, Alra Park Ext 3 electricity in houses? In Alrapark Dunnottar residence request Apollo lights. Appollo lights were installed and in working condition. Continuous power outages in Dunnorttar Eskom has sorted out the problem of power outages DEPARTMENT: ENERGY DEPARTMENT CHALLENGES Energy Streetlight Maintenance as there is only 1 attendant for the whole area 1.2 Water and Sanitation DEPARTMENT ACHIEVEMENTS Water and Sanitation - Replacement of 150mm Ac pipe with a Upvc pipe in Vorsterkroon, Nigel. Almost 300 m of pipe was replaced. 2 New above ground hydrant were also installed. - Replacement of 150mm Ac pipe with a Upvc pipe in Vorsterkroon, Nigel. Almost 300 m of pipe was replaced. 2 New above ground hydrant were also installed. - Replacement of stolen cast iron manhole lids with concrete lids. DEPARTMENT: WATER AND SANITATION ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) No water and sanitation in Wag Plek, Alrapark An communal tap was installed for the community to use Water leaks in Alra-Park ext3 Water leaks was fixed Request water in their own yards currently they are using Property do not belong to council. one communal tap and they don’t have toilets using pit toilets.(Forkies Fountein at between Springs Rd & Dunnottar.(Farm) DEPARTMENT CHALLENGES Water and Sanitation - Cable Theft to all water and sewer pumping stations e.g. Marievale - Theft of sewer cast iron manhole covers and sold to scrap yards. - Vandalism of the existing infrastructure e.g. Masechaba & Pieter Wessels - Termination of Contractor’s contract for the upgrading of the Visagie park water tower due to poor performance. Process is long to terminate and it will take longer to appoint a second contractor. - Blockages in the system which ends up requiring specialized equipment to clean the sewer pipes. - Burst pipes especially on Water lines. Dunnottar being the common place. This is mainly due to tree roots cracking the Asbestos Pipes - Non adherence of building regulations or encroachment of servitudes on to municipal services. Lack of enforcement of building regulations when residents extending boundry walls or making house extensions onto or within water or sewer infrastructure causing delays when responding to water leaks or sewer blockages 1.3 Human Settlement DEPARTMENT ACHIEVEMENTS Human Settlement Projects still to be achieved in June 2014 1. Housing and Provision of Basic Services: - Construction of 1790 houses in Etwatwa, Moleleki, Magagula, Eden Park and Alra Park. DEPARTMENT: HUMAN SETTLEMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Need houses in Snake Park, Alra-Park. There is a proposal to develop Alra-Park EXT4, if everything went goes well Snake Park residents will relocate to ext4. The proposal is in the pipeline. 1.4 Roads and Stormwater DEPARTMENT ACHIEVEMENTS Roads and Stormwater Constructed Alra Park Cemetery Road DEPARTMENT: ROADS AND STORMWATER ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request streets to be tarred in Cemetery Rd, Alrapark Road was done Why there is a delay on issues like tarring of roads? Not budgeted yet Alrapark DEPARTMENT CHALLENGES Roads and Stormwater No grader in place, need to be hired at all times Storm water drains blockages still a challenge\ Tunnel still need to be cleaned (still on process) 1.5 Sports, Recreation, Art and Culture DEPARTMENT ACHIEVEMENTS SRAC Upgrading of Sports and Recreational Facilities - Upgrading of Nigel Town Hall - Repairing of Alra Park Swimming Pool - Fencing of Recreational Facilities DEPARTMENT: REAL ESTATE (PARKS) ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Request Grass cutting on main Rds. in Dunnorttar Resolved 1.6 Health and Social Services DEPARTMENT ACHIEVEMENTS Health and Social Services − New Clinic in Alra Park to be opened in February 2014 DEPARTMENT CHALLENGES Health and Social Services Quality Assurance (1) Overcrowding: - Overcrowding of PHC facilities which compromises privacy and confidentiality as there are insufficient consulting rooms. - Small waiting areas make it difficult to segregate clients. Remedy: - PHC facilities with severe space challenges have been identified for replacement or extensions on the Capital Building Programme. - During the current financial year the following new and replacement PHC facilities are being built: Alra Park Clinic (New); 1.7 Branding and Communication DEPARTMENT ACHIEVEMENTS Branding and Communication − Branding of Nigel CCC − Branding of Nigel Town Hall − Branding of Dunnottar Library 1.8 City Planning DEPARTMENT ACHIEVEMENTS City Planning Establishment of four new townships in Sharon Park, Dunnottar, Nigel and Alrapark − Private residential developments for approximately 3500 dwellings Two RDP townships in Duduza and Alrapark − Council initiative to provide some 3000 units to upgrade informal settlements. 1.9 Disaster and Emergency Management Services DEPARTMENT ACHIEVEMENTS Disaster & Emergency − 4 New Ambulances acquired by Ekurhuleni Metropolitan Municipality and Management Services operational in the relevant areas : Nigel - 1 additional, Duduza - 1 additional and Selection Park 2 – additional. − Reservists appointed are operational at fire stations increasing manpower. − 4 extra Fire Fighters appointed DEPARTMENT CHALLENGES Disaster & Emergency 1. Insufficient water supply in the industrial areas Management Services 2. Not enough permanent staff to serve the community in terms of SANS 10090 3. Maintenance of buildings, vehicles and equipment very poor 4. Budgetary constraints 5. Community still using wrong emergency contact telephone numbers 6. Amount of female fire fighters becoming pregnant resulting in a shortage of staff which cannot be supplemented by overtime. 7. Joint operations with SAPS and Metro Police 1.10 Customer Relations Management DEPARTMENT ACHIEVEMENTS Customer Relations Branding of CCCs Management − Branding of 11 existing CCCs – Kempton Park, Tembisa 1, Edenvale, Duduza, Katlehong 1, Alberton, Nigel, Springs, Brakpan, Boksburg, Benoni, Online Services - 20 area-base emails were introduced and publicized for complaints and general enquiries with the Metropolitan e.g. [email protected] Brownfields - Nigel CCC Offices – Still under construction Experiential Training - 3x CRM Interns appointed until date to assist with day to day activities in the office Customer Service - 2 x Urban Marshalls appointed to assist with service delivery issues DEPARTMENT CHALLENGES Customer Relations Departments not reporting back on queries in time Management 1.11 Environmental Resource Management DEPARTMENT ACHIEVEMENTS Environmental Resource - Rodent Control/Awareness Campaign targeting 15000 houses. Management DEPARTMENT: ENVIRONMENTAL RESOURCES MANAGEMENT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Abandoned houses not attendant too in Dunnottar Notices issued on regular basis DEPARTMENT CHALLENGES Environmental Resource Issuing of permits Management Issuing of certificates of acceptability for food premises Illegal Dumping 1.12 Finance DEPARTMENT ACHIEVEMENTS Finance - The meter reading billed on account I current at 86% - Financial end was done with good and positive outcome - Clearance figures are issued within the two week period as prescribed - Credit control is done regularly to improve payment level 1.13 Facilities & Real Estate DEPARTMENT ACHIEVEMENTS Facilities & Real Estate Clinics Upgraded − Nigel Clinic New Clinics - Alra Park 1.14 ICT DEPARTMENT: ICT ISSUES RAISED (PREVIOUS IMBIZO FEB13) RESPONSE (FEEDBACK) Why call centre based in Roodepoort yet serving The call centre is based in Bedford view not Roodeport Ekurhuleni Community? Customer hold too long when and there is proposal that it might be relocated to making a call Brakpan 1.15 Economic Development DEPARTMENT ACHIEVEMENTS Economic Development 3 x interns appointed in Nigel at CCC offices to assist with informal trading in the area 1.16 Waste Management DEPARTMENT ACHIEVEMENTS Waste Management ROLLOUT OF THE 240L BINS IN EMM The roll-out of 240 liter refuse bins to domestic, business and light industries in the Ekurhuleni Metropolitan Municipality area has already been concluded in the following areas: - Nigel – 2008/09 financial year Over and above the fact that the 240 liter wheelie bin system proved to be a much more hygienic and acceptable way in rendering a waste removal services to the community, a recent cost of service delivery study and various desk top billing exception report exercises proved