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Serving Others Report

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Serving Others Report SERVING OTHERS REPORT AS OF JUNE 2020 TABLE OF CONTENTS OUR COMPANY Letter from our CEO 3 Our Company Overview 4 Our History 5-6 OUR MISSION OF SERVING OTHERS Introduction: Our Mission 7 Serving Our Customers 8-9 Serving Our Employees 10-13 Serving Our Communities 14-15 Serving Our Environment 16-17 Serving Our Shareholders 18-20 OUR CODE Business Conduct & Ethics 21 APPENDICES Chemical Policy 22 SERVING OTHERS REPORT 2 FROM OUR CEO Our fiscal 2019 was one of celebrations as we marked our 80th anniversary and opened our 16,000th store location. While much has changed in the retail landscape since our founding in 1939, Dollar General’s mission of Serving Others remains strong and steadfastly integrated into the fabric of our business. Our second annual Serving Others Report serves as an extension of that mission by communicating the many ways in which we serve our customers, employees, communities and shareholders every day. Our core values help guide our more than 155,000 employees in more than 16,500 stores, more than 20 traditional and DG Fresh distribution centers and our Store Support Center serve others every day. Whether we are helping customers stretch their budget, generating positive economic impact with each new store and distribution center, providing career development opportunities through our growing organization, promoting sustainable business practices, creating shareholder value or helping further literacy and education initiatives in the communities we proudly call home, Serving Others is not just a mission—it’s a cornerstone of our culture and a filter through which business decisions are made. In the following pages, I invite you to learn more about how the Dollar General team lives our mission every day. As with everything we do, we plan to continually review and refine our efforts so we can achieve our operating priorities while continuing to be responsible stewards of Dollar General’s legacy. Sincerely, Todd Vasos Chief Executive Officer SERVING OTHERS REPORT 3 DG AT A GLANCE 16,500 STORES 7,400 SQUARE FEET 10-12,000 $27.8 SKUS PER STORE BILLION IN SALES 155,000 FROM AMERICA’S MOST TRUSTED MANUFACTURERS AND DG’S EMPLOYEES PRIVATE BRAND PORTFOLIO IN FISCAL YEAR 2019 DISTRIBUTION RANK ON THE # FORTUNE 17CENTERS 112500 LIST INCLUDED ON FORTUNE’S PLUS SIX 2020 MOST ADMIRED COMPANIES DG FRESH FACILITIES MASS MARKET RETAILER MAGAZINE’S 2019 RETAILER OF THE YEAR AS OF JUNE 2020 By June 2020, Dollar General operated more than 16,500 retail stores in 46 states, more than 20 traditional and DG Fresh distribution facilities and employed approximately 155,000 employees. Despite this growth, Dollar General remains true to its roots, continuing to focus on our customers’ needs and being a positive presence in the communities we serve. SERVING OTHERS REPORT 4 OUR HISTORY J.L. Turner and Cal Turner, Sr. open J.L. Turner 1939 and Son Wholesale in Scottsville, Kentucky. • Each invested $5,000 and became partners in a wholesale, dry-goods business to serve retailers that survived the Great Depression. The first Dollar General retail store opens. 1955 • Turner’s Department Store in Springfield, Kentucky converted to the first Dollar General store in June 1955. The store’s business model was simple. No item would cost more than $1. Soon, Dollar General stores began sprouting up across southern Kentucky. 1968 Dollar General becomes a public company. Dollar General exceeds annual sales of $100 1976 million. Dollar General celebrates its 50th 1989 anniversary. • Fifty years after the founding of J.L. Turner and Son Wholesale, Dollar General operated approximately 1,300 stores in 23 states, employing more than 7,000 individuals. The Dollar General Literacy Foundation is 1993 established. • Founded on the belief that literacy opens doors for personal, professional and economic growth, the Dollar General Literacy Foundation provides financial support for libraries, schools and nonprofits to further literacy and education both nationally and in the communities that Dollar General serves. Dollar General recognized on the Fortune 1999 500 list for the first time. Fortune’s annual list of the top 500 most profitable U.S. corporations recognized Dollar General for the first time with annual sales of $3.89 billion. SERVING OTHERS REPORT 5 OUR HISTORY Dollar General relocates its corporate 2000 office to Goodlettsville, Tennessee. Dollar General becomes a public company 2009 (again). • After the company went private for two years, Dollar General returned to the NYSE under its current stock symbol DG. • In April, Dollar General opens its 2012 10,000th store in Merced, California. • In November, Dollar General is named to the S&P 500. Dollar General names Todd Vasos as Chief 2015 Executive Officer. • Vasos previously served as Chief Operating Officer after joining Dollar General in 2008 as Executive Vice President, Division President and Chief Merchandising Officer. • Dollar General’s training 2019 and development program named #1 worldwide by Training magazine. • Dollar General celebrates the grand opening of its 16,000th store in Panama City, Florida. • Dollar General named to Fortune 2020 magazine’s 2020 list of World’s Most Admired Companies. • Training magazine names Dollar General’s training and development program to its top spot for the second consecutive year. SERVING OTHERS REPORT 6 OUR MISSION OF SERVING OTHERS Our mission of Serving Others is the foundation on which our business was built, continues to operate today and serves as a guiding force to support the Company’s future. By maintaining our focus on Serving Others, we are able to provide our customers with a shopping experience that helps provide a better life for their families; encourage and work with our vendors to provide safe, reliable products that are manufactured in compliance with both the law and our expectations; provide employees with a safe, respectful workplace that provides opportunity for development and career growth; and support the local communities and broader world in which we operate. To Serve…Our Customers We work to improve our customers’ lives. We do so by providing quality goods at low prices in convenient locations and formats and treating each customer WHO WE ARE: WE ARE TODAY’S NEIGHBORHOOD GENERAL with respect and dignity. STORE, SERVING THE NEEDS OF OUR CUSTOMERS BY PROVIDING CONVENIENCE, To Serve…Each Other Our commitment to teamwork is more than just VALUE AND SERVICE-EVERY DAY! words on a page. We treat each other with fairness and respect, valuing our differences, and taking into account how our actions might affect others. To Serve…Our Communities OUR PEOPLE WE MUST ACT ARE A WITH A SENSE We seek to be good corporate citizens in the COMPETITIVE OF URGENCY ADVANTAGE. AND SPEED TO communities where we do business, whether MARKET. through grants provided by our Literacy Foundation, corporate giving in times of need or acting as good stewards of our environment. WE WILL BE WE WILL THE LEADER OUR CUSTOMERS: CAPTURE IN OUR AT THE CENTER GROWTH CHANNEL. OF ALL WE DO. OPPORTUNITIES. To Serve…Our Shareholders Our shareholders have invested not only in Dollar General, but also in each of us. We protect this LOW COST DRIVES OUT investment by protecting Company assets and HIGH COST. maintaining our reputation for quality products and services at everyday low prices. ALL FIGURES PROVIDED THROUGHOUT THIS REPORT ARE AS OF THE END OF FISCAL YEAR OUR VALUES 2019, UNLESS NOTED OTHERWISE. WE BELIEVE IN: DEMONSTARTING INTEGRITY IN EVERYTHING WE DO. CELEBRATING SUCCESS AND RECOGNIZING THE CONTRIBUTION OF OTHERS. PROVIDING EMPLOYEES THE OPPORTUNITY FOR GROWTH OWNING OUR ACTIONS AND DECISIONS AND DEVELOPMENT IN A FRIENDLY AND FUN ENVIRONMENT. AND LEARNING FROM OUR MISTAKES. DELIVERING RESULTS THROUGH HARD WORK AND RESPECTING THE DIGNITY AND DIFFERENCES A SHARED COMMITMENT TO EXCELLENCE. OF OTHERS. OPERATING DRIVING CAPTURING ENHANCING OUR INVESTING IN PROFITABLE GROWTH POSITION AS OUR PEOPLE AS PRIORITES SALES OPPORTUNITIES. A LOW COST A COMPETITIVE GROWTH. OPERATOR. ADVANTAGE. SERVING OTHERS REPORT 7 SERVING CUSTOMERS We are committed to serving our customers and their families by providing them with safe, quality products at great values in a convenient shopping environment. Our commitment includes sourcing products from vendors and manufacturers that are expected to meet or exceed applicable local, state and federal safety requirements, including those relating to product ingredients and components, labeling and packaging. Additionally, vendors are required to adhere to our Code of Business Conduct and Ethics as well as our workplace conditions expectations. We primarily look to the applicable regulatory standards when evaluating the safety and quality of our products. We are always interested in ways to improve the safety and quality of the items we carry, taking into account our ability to continue to offer those items at the affordable prices that our customers need and expect. Chemical Policy and Restricted Chemical List Dollar General is committed to offering for sale only those products that meet or exceed applicable legal and regulatory requirements, including those relating to product and environmental safety. In fall 2019, Dollar General announced a new policy designed to go beyond what is required by law and take additional steps to reduce or eliminate certain chemicals of concern from our products. Through this policy, Dollar General urges its suppliers and vendor partners to use safer alternatives to chemicals listed in the Company’s current
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