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A Serious Game for Learning Enterprise Resource Planning

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A Serious Game for Learning Enterprise Resource Planning MD01 ME59N Execute MRP Convert to purchase order Purchaseorder 405 Independent requirement MIGO Post goods 401 receipts 406 MD61 Goods receipt Create forecast DB CR MIRO 707 Raw mat GR/IR Post invoice DB CR 407 Domestic ZCS02 sale revenues ChangeBOM F-53 Raw material DB CR consumption Post payment DB CR Cash Acc. Rec. DB CR Inventorysold productchange GR/IR Acc. Pay. DB CR Investments DB CR DB CR Factoryproduction output 410 Acc. Pay. Cash DB CR Acc. Rec. Revenues DB CR DB CR CO41 Finished Prod. 409 products output Mass release DB CR Invoice 414 production order DB CR Cons. Raw MD07 raw material DB CR Release Manufacturing Game DB CR VF01 Inventory Finished production order change product Production Create billing DB CR order 411 DeliveryA Serious413 Game for Learning Enterprise Resource Planning Concepts DB CR Investments Cash CO15 DB CR 305 VL01N Conrm production Create delivery powered by ERPsim FB50 Acquiring assembly line h t tp : //e rp sim.he c. ca Compatible with SAP™ ERP ECC 6.0 & 6.4 Pierre-Majorique Léger, Ph.D.Powered by ERPsim Jacques Robert, Ph.D. Robert Pellerin, ing., Ph.D. Gilbert Babin, Ph.D. Bret Wagner, Ph.D. ISBN: 978-0-9866653-0-1 This book contains references to the products of SAP AG, Dietmar- Hopp-Allee 16, 69190 Walldorf, Germany. The names of these products are registered and/or unregistered trademarks of SAP AG. SAP AG is neither the author nor the publisher of this book and is not responsible for its content. All rights reserved. Copying or distributing in print or electronic forms without written permission of HEC Montréal is prohibited. © 2009. Copyright SAP AG Manufacturing Game : Participant’s Guide © Léger et al. (2011) ERPsim Lab, HEC Montréal. 2 Foreword by Pierre-Majorique LéGER When hired as a young professor at HEC Montréal, I was given the responsibility to teach ERP systems to undergraduate and MBA students. I was looking for new ways to teach ERP Systems using SAP® when I attended a training seminar led by Dirk-Jan Schenk and Casper Draijer, organized by SAP Canada in Halifax. These two professors from HES Amsterdam had developed a role playing game and it turned out to be truly inspirational. It convinced me then that this was the way to go. After returning to Montreal, I spent the summer developing an ERP Simulation game. It was first used in October 2004. While it generated much enthusiasm from the participating students, the simulation game lacked a well developed and realistic economic story line. To address these issues, I invited Professor Jacques Robert, a friend and colleague at HEC Montréal, to participate in the development of this market game. Professor Robert is an economist and a trained game theorist. He developed a very challenging market algorithm to support the game. Since then, he has been instrumental in the develop- ment of most aspects of the actual game version. Building on this market model, a first prototype of the simulation software was developed in Excel. The simulation engine generated text files that were uploaded and executed using a CATT script in SAP®. The simulation software created customer orders per quarter, but it had two problems. First, it required far too much human intervention to operate the simulation game, and second, orders could only be created in batches once per quarter. This is when Professors Gilbert Babin and Robert Pellerin came into play. Professor Babin, also a friend and colleague at HEC Montréal, is a computer scientist specializing in distributed systems. Professor Pellerin is an industrial engineer from École Polytechnique de Montréal and a former doctoral colleague. Thanks to both of these researchers, ERPsim was developed. ERPsim is a Java-based application that supports almost every aspect of the simulation game. Sales orders are now automatically recorded in the system in real time. Both Professors Babin and Pellerin have significantly contributed in the development of the simulation game. Finally, Professor Bret Wagner from Western Michigan University joined our team in December 2006. With his help, a dedicated simulation client was developed to support the simulation game. Our team is a truly interdisciplinary team. We have also benefited from the assistance and insightful comments of many faculty members of the SAP University Alliance. The ERP Simulation Game is now used by more than 100 faculty members and in more than 35 universities world- wide. We would like to thank all these collegues for their comments that have helped to improve the software and streamline the simulation game. Manufacturing Game : Participant’s Guide © Léger et al. (2011) ERPsim Lab, HEC Montréal. 3 Moreover, we would like to thank all the professionals and assistants who were involved in the development of all aspects of this simulation game for their great work: Olivier Dressler, Éric Provost, Jean-François Dubois, Louis Quach, Carl St-Pierre, Virginie Boulay, Cynthia Binette, Nicholas Bourgon, Mona Yazbech, Jonathan Grimaudo, Lesley-Anne Salès, Nicolas Bergeron, Derick Lyle, Jean-François Millaire, Marc-Antoine Boucher, Alexandre Rimthong, Simon Leblanc, Jonathan Fredette, Jean- François Michon, William Ha, Marc-André Paré, Julien Perret, Sebastien Rothlisberger, Tristan Grebot and Jonathan Dahan. Since September 2008, the ERP Simulation Game is used commercially by Baton Simulations (www.batonsimulations.com). Professionals at many Fortune 1000 organizations are now introduced to SAP by playing the simulation game. We would like to thank Harvey Feldstein for his invaluable insight in the recent development of ERPsim. Finally, we would like to thank SAP University Alliance in Canada for the continuous support for the development and diffu- sion of this game. As of June 2009, the game has been played in the USA, Canada, Australia, Italy, India, and Russia. We believe that this is only the beginning. Much can be done using simulation to teach ERP Systems. Our team still has a lot of new ideas to refine and improve on the different aspects of the game. Some of these ideas are already under development and new versions of the software will be released in the future. We are open to your suggestions or ideas, so do not hesitate to contact us with your comments. We believe in the premise that learning should be fun… Enjoy ! Pierre-Majorique Léger, Ph.D. Associate Professor Director of ERPsim Lab HEC Montréal Manufacturing Game : Participant’s Guide © Léger et al. (2011) ERPsim Lab, HEC Montréal. 4 TABLE OF CONTENTS PART 1 : WELCOME TO YOUR NEW JOB! Chapter 1 – IntroduCTION: MUESLI AG 1.1 Description of our new company ........................................................................................................................................................... 18 1.2 Description of the marketplace ............................................................................................................................................................... 23 1.3 Decision area .................................................................................................................................................................................................... 30 1.4 Review of the major rules ............................................................................................................................................................................ 37 1.5 Elements of a winning strategy ................................................................................................................................................................. 39 Chapter 2 – INTRODUCTORY GAME 2.1 Introduction to SAP ...................................................................................................................................................................................... 42 2.2 Description of the integrated business process ................................................................................................................................ 43 2.3 Game settings ................................................................................................................................................................................................ 45 2.4 Sales process - Quarter 1 ........................................................................................................................................................................... 46 2.5 Production process - Quarter 2 ................................................................................................................................................................ 50 2.6 Planning process - Quarter 3 ...................................................................................................................................................................... 52 2.7 Procurement process ..................................................................................................................................................................................... 56 2.8 Conclusion ......................................................................................................................................................................................................... 57 PART 2 : EXTENDED GAME Chapter 3 – FINANCIAL BUSINESS PROCESSES 3.1 Pre-game financial transactions .............................................................................................................................................................. 62 3.2 Recurring financial transactions .............................................................................................................................................................
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