Annual Report

All In. All Together. 50th Anniversary Report to the Community 50TH ANNIVERSARY REPORT TO THE COMMUNITY 1 Contents 3 History 7 Letter from the Executive Director 8 Patient Care 13 Stories 15 Future 17 Network Sites and Programs 19 Leadership 20 Facts & Figures There is no more important work than to improve the health and well-being of our friends, family, and community. As we have been for 50 years and will continue to be for the next 50 and beyond, we are here every day—all in, and all together. 50TH ANNIVERSARY REPORT TO THE COMMUNITY 1 2 FAMILY HEALTH CENTERS AT NYU LANGONE Sunset Park, 1967 HISTORY Responding to a community in need Struggling with rampant poverty, Forward-thinking residents and an overflowing population, and local healthcare leadership worked pervasive poor health, Sunset Park together, and, in partnership with in 1967 was one of New York City’s the Federal Office of Economic toughest and most disadvantaged Opportunity, opened Sunset Park neighborhoods. It was in desperate Family Health Center, an innovation need of hope, help, and healing. in community care. The opening of the Family Health Center was an A new approach to caring for our indelible first step in Sunset Park’s community was required. revival and reshaped future. Historic Milestones and Accomplishments 1967: With a $4 million grant from the Federal Office of Economic Opportunity, the Sunset Park Family Health Center is opened to provide medical services to area residents. 1974: A national Dental Residency program is launched. Seven more primary care centers are opened: Family Physician 1968 Park Ridge 1998 Sunset Terrace 1984 Flatbush 1998 Park Slope 1991 Seventh Avenue 2002 Shore Road 1996 50TH ANNIVERSARY REPORT TO THE COMMUNITY 3 4 FAMILY HEALTH CENTERS AT NYU LANGONE Sunset Park, 2017 HISTORY Serving Sunset Park The Sunset Park of today is different As true health and community than it was in 1967. Diverse, vibrant, revival innovators, we established: and confident, the 2017 version of Sunset Park still has its struggles but is • the largest national dental living proof of what can happen when residency program people work together. • the largest school health program Today, the Family Health Centers in New York at NYU Langone is nationally • a community medical program recognized for innovative, affordable, serving more than 7,000 homeless high-quality care, and is one of New Yorkers the largest employers within the communities we serve. What began • Women, Infants, and Children in 1967 as a grassroots pilot program (WIC) and Supplemental Nutrition has evolved and grown into a Assistance Program (SNAP) multifaceted, comprehensive system programs of culturally competent healthcare and social services, delivered through • one of the first health-focused a network of convenient locations AmeriCorps programs throughout all of Brooklyn and other parts of NYC. Historic Milestones and Accomplishments 2000: Family Health Centers network received the federal Bureau of Primary Health Care’s “Cultural Competence Award” in recognition of our promise to deliver culturally competent primary care. 2002: Family Health Centers received the Health Resources and Services Administration (HRSA) Administrator’s Award for increasing access to care and reducing health disparities. 2010: Acquired the Community Medicine Program for homeless persons, formerly operated by the now-closed St. Vincent Medical Centers. The program currently includes 11 sites in three boroughs offering primary care, health screenings, urgent care, crisis intervention, and counseling to more than 7,000 New Yorkers who are homeless or at risk. 50TH ANNIVERSARY REPORT TO THE COMMUNITY 5 Larry K. McReynolds, Executive Director Kathy Hopkins, Vice President, Community-Based Programs Astrid P. Gonzalez, Vice President, Finance 6 FAMILY HEALTH CENTERS AT NYU LANGONE LETTER FROM THE EXECUTIVE DIRECTOR We are here to provide sustainable care to the communities we serve. Since we began in 1967, the Family I am here and I am all in because Health Centers at NYU Langone I—along with the NYU Langone has grown into one of the nation’s leadership—firmly believe in our largest federally qualified health unique model for healthcare, and center networks. Since then, we that every individual and family in remain staunchly dedicated to our community deserves quality care providing high-quality primary care and the best chance for a healthy, and social support services in the productive life. right place, at the right time, to the most vulnerable patients. We look back over the past 50 years with gratitude and pride, and look Most of our population is in need steadily forward with optimism and of healthcare, education, and a safe confidence. We have a solid plan place to live. Our role is to ensure and a vibrant future. I firmly believe they receive that support regardless the best years for our network are of changes in healthcare politics yet to come. or funding. As health innovators, we will work to remain the preferred choice for the best healthcare experience possible for all generations through every Larry K. McReynolds stage of life. Executive Director, Family Health Centers at NYU Langone and SVP, Community Health at NYU Langone Health 50TH ANNIVERSARY REPORT TO THE COMMUNITY 7 PATIENT CARE Supporting each patient and family as a whole Early on, we recognized our active involvement had to extend well beyond our neighbors’ injuries or illnesses. We needed to redefine the notion of healthcare, and broaden it to combine medical services with social services that support numerous aspects of our patients’ lives such as literacy, education, employment, housing, and more. For example, our Healthy Families program provides support services for the entire family. Specially trained members of the community are matched to families for home visits. Each family receives an assessment covering areas of potential health, social, and economic need, and the support provided is then tailored to address those needs. Our approach is to care for each person, and each family, as a whole entity. That is the foundation of our work and one of the key factors to achieve long-term chances of improved health and the delivery of results that change lives. 8 FAMILY HEALTH CENTERS AT NYU LANGONE PATIENT CARE Helping new moms and babies get a healthy start Patients who are truly involved in their The shared appointments foster own care are more likely to understand friendships between the moms-to-be and and follow their caregivers’ suggestions, help them develop a commitment to take leading to better healthcare experiences good care of themselves and their babies and outcomes. before and after delivery. That’s the main idea behind our Our program offers incentives to women innovative obstetrics program. It starts to meet important health targets, such as with a diverse medical team—well versed attending all their appointments and in pregnancy, birth, delivery, and completing recommended testing. When childcare—that meets regularly with they do, we arrange a group baby small groups of moms-to-be at shared shower, and give them diaper bags appointments to educate them about stocked with assorted baby products. pregnancy, labor, delivery, and parenthood, as well as the importance Our goal is to help every one of our of dental care, pediatric care, and expectant moms, their babies, and their car-seat safety. families create a healthy life by offering programs to support healthy beginnings and good health at every life stage. BENEFITS OF A SHARED MEDICAL APPOINTMENT: • No waiting room time • More time—90 minutes—with the doctor and healthcare team • Comprehensive appointments include private exams, if needed • Support from peers and health team • More health and wellness information Note: Participants at a shared medical appointment agree not to disclose other patients’ medical information they may hear at the appointment. At a July 2017 group baby shower, we surprised new moms with gifts of assorted baby products. 50TH ANNIVERSARY REPORT TO THE COMMUNITY 9 PATIENT CARE Providing a medical home to an entire community We provide high-quality, affordable and specialists work together with Our patients believe we can help healthcare to every patient, the best interest of each patient in them because they see results in regardless of health condition, life mind. These caregivers speak our their friends, neighbors, and often circumstance, or economic position. patients’ languages, and not only their own family members. In fact, understand, but may also share we treat many generations of the We are our patients’ medical home, a cultural backgrounds. The patient- same family. place where they can relax, feel they doctor relationships that develop belong, and know they are genuinely here are one-on-one, proactive, and cared for. At all of our care sites, mutually respectful. cohesive teams of doctors, nurses, 10 FAMILY HEALTH CENTERS AT NYU LANGONE 50TH ANNIVERSARY REPORT TO THE COMMUNITY 10 PATIENT CARE Empowering patients for better self care Including patients as members of their healthcare team, not simply as passive recipients of care, is key, because in the end, the power to heal is in their hands. An engaged patient is one who sees the value of better results and accepts responsibility for cooperating in their care and living a healthier lifestyle. The value of the services we offer is magnified greatly when patients continue beyond the things that we can provide, adopting behaviors and habits to maintain their health and well-being. Delivering greater healthcare value Our unique model of value-based such as duplication of tests, missed community care generates better areas of care, or potential drug health outcomes as well as improved interactions; and help with other efficiency and financial viability for medical concerns. This adds up to care delivery to all our populations. fewer, shorter hospital stays and less frequent use of emergency services, Our integrated medical and social which is better for individual patients support services allow us to detect and contributes to greater economy illnesses and conditions earlier; throughout the system.

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