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Tour Guide Manual) KOROR STATE GOVERNMENT Tour Guide Training and Certification Program Contents Acknowledgments .......................................................................................... 4 Palau Today .................................................................................................... 5 Message from the Koror State Governor ...........................................................6 UNESCO World Heritage Site .............................................................................7 Geography of Palau ...........................................................................................9 Modern Palau ..................................................................................................15 Tourism Network and Activities .......................................................................19 The Tour Guide ............................................................................................. 27 Tour Guide Roles & Responsibilities ................................................................28 Diving Briefings ...............................................................................................29 Responsible Diving Etiquette ...........................................................................30 Coral-Friendly Snorkeling Guidelines ...............................................................30 Best Practice Guidelines for Natural Sites ........................................................33 Communication and Public Speaking ..............................................................34 Developing Your Own Tour Style .....................................................................36 Customer Management and Service ................................................................36 Interesting Natural History Facts For Guides In Palau .....................................37 Rock Island Complexes ...................................................................................38 Dive Sites Descriptions ...................................................................................39 The Natural Environment ............................................................................. 46 Palau’s Biodiveristy .........................................................................................47 Conservation Areas of Palau ............................................................................49 Watersheds .....................................................................................................49 Mangroves .......................................................................................................51 Seagrass Beds .................................................................................................56 Important Bird Area UNESCO World Heritage Site ...........................................56 Important Bird Life ..........................................................................................57 Marine Habitat Diversity..................................................................................62 Threats to Coral Reefs .....................................................................................67 Marine Lakes & Jellyfish ..................................................................................72 Marine Lakes & Jellyfish ..................................................................................73 Important Marine Life .....................................................................................86 Invasive Species ...........................................................................................101 Traditional and Contemporary Culture .........................................................107 Creation of Palau Island: The Legend of Uab .................................................108 Ancient Koror and Its Villages ....................................................................... 110 Palauan Money ...............................................................................................111 Canoes ...........................................................................................................111 Food ...............................................................................................................111 Rock Paintings ............................................................................................... 11 2 Stone Monoliths ............................................................................................ 11 8 Bai 118 Yapese Stone Money .....................................................................................128 Palauan History ...........................................................................................131 Historical Periods ..........................................................................................132 Historical and Cultural Sites in the Rock Islands ............................................134 Best Practice Guidelines for Sites of Cultural & Historical Significance ...........136 Human Safety ............................................................................................. 138 An Overview .................................................................................................139 Diving Ailments ............................................................................................140 First Aid and CPR ..........................................................................................141 Dive Equipment ...........................................................................................146 Water Safety ............................................................................................... 148 National Government Water Safety Regulations ..............................................................................149 Boat Requirements by National Law that each Guide needs to check ............151 Safety Equipment ..........................................................................................152 Palau Marine Advisory System ......................................................................154 Koror State Water Safety Regulations ............................................................155 Koror State Personal Watercraft Regulations ..................................................160 Environmental Regulations ......................................................................... 166 Koror State Rock Islands Management ..........................................................167 Koror State Environmental and Conservation Laws ........................................... 168 What is the Ngederrak Conservation Area? ...................................................181 Koror State Tour Guide Certification Regulations ...........................................183 National Government Environmental Laws ....................................................191 Environmental Quality & Protection Board ....................................................195 Marine and Fresh Water Quality Regulations ................................................198 Managing Boat Wastes ..................................................................................215 References ...................................................................................................218 Acknowledgments We would like to thank Koror State Government for giving us the opportunity to compile the Tour Guide Certification Program Manual and for their support throughout the project. We especially thank Jose Ise, Director of Koror State Conservation and Law Enforcement; Jennifer Olegeriil, Chief of Conservation and Law Enforcement; Ilebrang U. Olkeriil, Coastal Management Officer/Rare Pride Campaign Manager; and Scott Yano, Director of Koror State, Department of State and Cultural Affairs. We thank all the tour opera- tors who participated in the consultation phase of this project and provided valuable suggestions regard- ing the content of both the manual and the certification course. We appreciate your contributions and hope that you will be satisfied with the final product. We thank James Hollmann for his legal review of the laws and regulations. Many thanks to Palau Visitors Authority, Palau Conservation Society, Dr. Patrick Colin, Kevin Davidson, Daryl Doming, Mark Downey, Mandy Etpison, Ron Leidich and J. Tamelander for allowing us permission to use their photographs. Materials for the manual were kindly donated by the National Division of Arts and Culture, the National Division of Marine Law Enforcement, Palau Community College, Palau Visitors Authority, the Environmental Quality Protection Board, the Coral Reef Research Foundation, the Palau International Coral Reef Center, the Palau Conservation Society, the Palau Automated Land and Resources Information System, The Nature Conservancy, the Palau Red Cross Society, the National Emergency Management Office, and the Division of Transportation. We thank Belau Tourism Association (BTA), the Alii Host Program, the Palau Community College School of Hospitality and Touirism, and the Palau Chamber of Commerce for their cooperation and support of this project. We build upon much effort and committment of many individuals to ensure a sustanable tourism industry for Koror State. We acknowledge the late Adalbert Eledui, the former Director, and Dr. Kathy Chaston, former Coastal Management Officer. We thank Patricia Davis and Colby Kearns of Community Centered Conservation (C3) who produced the first edition of the Marine Tour Guide Certification Program Manual. This new manual
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