Genpact ranked the Second Best-Performing BPO and Leader in Human Capital Development by Global Services
New Delhi, January 30, 2006: Genpact, formerly GE Capital International Services, announced today it has been ranked second in the categories of the Best-Performing BPO Providers and Leaders in Human Capital Development by the Global Services 100 survey. The annual study, conducted by neoIT, a consulting firm specializing in service globalization, and Global Services magazine, recognizes excellence among global service providers that demonstrate leadership, innovation and outstanding performance in Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO).
The Global Services 100 evaluates service providers based on a collection of data regarding effective operations, service offerings, client relationships and human capital. The rankings are then categorized within three basic groups: Customer & Business Process, Tech-Delivery, and Regional & Emerging Companies. Genpact’s took the second slot from among more than 50 global contenders in two of the three categories in the Customer & Business Process group.
“It’s an honor for Genpact to be recognized among the top global service providers by such an important industry study,” said Pramod Bhasin, President & CEO of Genpact. “These rankings celebrate Genpact’s commitment and actions to provide excellence to both our customers and employees.”
“The Global Services 100 study found that Genpact has had a tremendous impact on the burgeoning BPO market in just a short period of time,” said Rusty Weston, Editor-in-Chief of Global Services magazine. “The judges were also impressed by Genpact’s initiative to invest in its global service delivery capabilities.”
Global Services and neoIT will present the awards plus additional findings of the annual Global Services 100 research study at the 2006 Global Services Conference in New York City on February 2, 2006. Genpact Executive Vice President Tiger Tyagarajan is scheduled to speak at the conference. For more details of the survey results, please visit www.globalservicesmedia.com
About Global Services
Global Services is an integrated media brand with a portfolio offering that includes a magazine, a website, events, a newsletter and customized solutions. Our audience consists of corporate professionals engaged in the sourcing and management of business and technology services.
Global Services is owned by CMP-CyberMedia LLC. The editorial team is co- located in the United States and India. The print version of Global Services magazine launches in February 2006.
About Genpact
Genpact drives process improvements to help global enterprises improve their revenue, cash, costs, margins, speed and customer relationships. A company majority-owned by GE and the private equity firms of General Atlantic and Oak Hill Capital Partners, Genpact has 20,000 highly skilled associates specialized by industry (banking/finance, insurance, manufacturing, transportation, and business services) and by the impact areas they serve (finance & accounting, sales & marketing analytics, financial services collections & operations, supply chain & procurement, aftermarket services, transaction services, informational technology services, and enterprise application services & program management). With a direct sales network spanning the world, Genpact has administrative offices in Luxembourg, New York City, and Gurgaon, near New Delhi, India, and has operations centres across India as well as in China, Hungary, Romania, the United States and Mexico. For more info: www.genpact.com
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