Genpact Opens Business Services & Technology Center in the Philippines to Service Global Clients
New York, NY (June 8, 2006) – Genpact announces it will open its newest business- processing center in the Philippines this summer. Recruiting has begun at the 5,400 sq. metre facility in the Alabang suburb of Manila, where professionals will provide finance & accounting services, customer-service support, collections, and IT services to Genpact’s increasing roster of global clients. It is the seventh country of operations for Genpact, formerly known as GE Capital International Services.
Genpact President & CEO Pramod Bhasin said, “Our business outlook is extremely bright, which is encouraging us to invest in countries like the Philippines where English is the primary business language and good talent is available. We believe the Philippines is a perfect complement to the services we provide to GE and our global clients.”
Bhasin said the company expects to hire approximately 150 professionals and trained graduates in the Philippines this year. The Alabang facility has capacity for 800 associates, and Genpact employment in the Philippines could reach 2,000 to 3,000 over the next several years, Bhasin added.
Genpact Senior Vice President Ashok Tyagi said the quality of recruits in the area has been “exceedingly high.” He commended the municipal Alabang government as well as
the Philippine government for their support in welcoming Genpact to the community.
WIDE RANGE OF GLOBAL CLIENTS Genpact provides a range of business services and technology solutions to global enterprises to positively impact their sales, earnings, cash flow, customer retention, and speed to market. Besides the 35 businesses that comprise the General Electric Company (NYSE: GE), Genpact counts GlaxoSmithKline, Nissan, Wachovia, Genworth, Penske, Air Canada, and Linde among the two-dozen Fortune 500 clients it has gained since GE commercialized its business-processing outsourcing arm on January 1, 2005.
Alabang will be Genpact’s nineteenth global operations center. Others are located in the United States, Mexico, Hungary, Romania, India, and China. On March 17, Genpact announced it will open a 125,000 sq. ft. facility in Juarez, Mexico. The company already operates two centers there.
KNOWN FOR ITS QUALITY & TRAINING Genpact is known for its adherence to Six Sigma methodology to reduce defects in business processes just as manufacturers use the methodology to increase production quality. The company has 2,500 associates who are Six Sigma green belts, 400 black belts and master black belts, plus nearly 500 chartered accountants and CPAs, and 1,500 MBAs among its 23,000 associates.
The company invests US$8 million annually in employee training and was named India’s “Most Admired BPO” by The Times of India and Economic Times in 2006. Dataquest ranked Genpact #1 in employee satisfaction last year. The company has received numerous other “Employer of Choice” awards in India and China for its progressive people practices.
“This is a people business,” said Genpact Vice President Sanjeev Singh. “Our goal wherever we operate is to hire right, train right and reward right. We look forward to being a good corporate citizen in the Philippines for many years,” he said.
College graduates with financial-services, customer-service or IT skills can send an e- mail along with their resume to [email protected] to inquire about employment opportunities.
Singh said the Alabang operations center will open for business serving Genpact’s global customers on August 1, 2006.
Background
Genpact drives process improvements to help global enterprises improve their revenue, margins, speed, and customer relationships. Principally owned by GE, General Atlantic, and Oak Hill Capital Partners, Genpact has 23,000 highly skilled associates specialized by industry (banking/finance, insurance, manufacturing, transportation, automotive, and business services) and by the impact areas they serve (finance & accounting, sales & marketing analytics, customer service, financial services collections & operations, supply chain & procurement services, aftermarket services, information technology services, and enterprise application services & program management). With a direct sales network spanning Europe, North America and Asia, Genpact is headquartered near Delhi in Gurgaon, India, and has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico. For more info: www.genpact.com
FOR MORE INFORMATION, CONTACT: David Jensen Subhamoy Das Atul Sharma [email protected] [email protected] [email protected] 1 203 252-8562 (91) 98 1179 2792 (91) 98 1106 2855