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Spring 2010 PUBLISHED April 2010 Insurance ♦ Since 1924 Tél CC AA NN AA DD II AA NN Spring/Printemps 2010 E E H H T T The Bi-Annual Magazine and Directory of the Canadian Association of Movers/ RevueMOVER semestrielle et annuaire de l’Association canadienne des déménageurs Armstrong Moving & Storage Ltd. Member profile Profil d’un membre Inside — Membership Listings À l’intérieur — Liste des membres Insurance ♦ since 1924 Protect Your BOTTOM LINE YOUR RISKS > OUR SOLUTIONS “ Helping you to defi ne your risks and control them in the most cost effi cient way” > Improve your risk profi le > Reduce future claims > Control insurance costs ♦ Representing Movers across the country for over 20 years 55 York Street, Suite 200 ♦ Dedicated moving account team Toronto, Ontario M5J 1R7 ♦ Family run and managed, 85 years of history, Phone 416-777-2722 over 55 professionals, licensed in all Provinces ♦ Bilingual service available Fax 416-777-2716 ♦ Proud supporter of CALL US: 1-877-364-4589 www.moversinsurance.ca Published by/publié par : CANADIAN DÉMÉNAGEUR Canadian Association of Movers/ L’Association canadienne des LE H déménageurs THE MOVER CANADIEN 2200 Sherobee Road, Suite 404 The Bi-Annual Magazine and Directory of the Canadian Association of Movers/ Mississauga, ON L5A 3Y3 Revue semestrielle et annuaire de l’Association canadienne des déménageurs Tel./Tél. : 905-848-6579 Tel.: toll free 1-866-860-0065 Spring 2010 PUBLISHED APRIL 2010 Insurance ♦ since 1924 Tél. : sans frais 1-877-656-4993 Printemps 2010 Fax/téléc. : 905-848-8499, 1-866-601-8499 Email/courriel : [email protected] Website/Site web : www.mover.net TABLE OF CONTENTS/TABLE DES MATIÈRES © 2010 Canadian Association of Movers. All rights reserved. The contents of this Chairman’s Message/Message du président du conseil publication may not be reproduced by any 6 By/par Tom Filgiano Protect Your means, in whole or in part, without the BOTTOM LINE prior written consent of the publisher. President’s Message/Message du président YOUR RISKS > OUR SOLUTIONS © 2010 L’Association canadienne des 7 By/par John Levi déménageurs. Tous droits réservés. Le contenu de cette publication ne peut être Buyers’ Guide & Trade List/ “ Helping you to defi ne your risks and control them reproduit, en tout ou en partie, de quelque 45 Guide des acheteurs et liste des entreprises façon que ce soit, sans la permission écrite in the most cost effi cient way” de l’éditeur. Officers/Administrateurs Principaux FEATURES/ARTICLES Chairman/Président du conseil : The ABCs of Hiring Right > Improve your risk profi le Tom Filgiano Vice Chairman/Vice président du conseil : 8 By Wayne Forster Leonard Hoyt > Reduce future claims Treasurer/Trésorier : L’ABC du bon recrutement Michael Johnston 9 Par Wayne Forster Secretary/Secrétaire : > Control insurance costs Ted LeLacheur Armstrong Moving: Helping to Raise the Performance Directors/Administrateurs : 14 of the Industry Cam Carswell, Thomas (Tom) S. Finlay, By Kim Biggar Doug Kellough, James Marshall, Harvey Mueller, David Ogilvy, Magnus Olsen, Armstrong Moving vise à améliorer la performance Perry Thorne, StevenYoung Past Chairman/Ancien président du conseil : 15 de l’industrie Rick Taylor Par Kim Biggar President/Président : John Levi Maximizing Your Company’s Impact on Social Networks Editorial Coordinators/ 18 By BJ Farish Coordonnateurs éditoriaux : Kim Biggar, Marian McGuire (CAM/ACD) Maximiser votre présence sur les réseaux sociaux 19 Par BJ Farish Sales Representative/ Représentante des ventes : Quoi de neuf en 2010 ! Katharine Krul 4 3 Design and Layout/ Mise en page et illustration : What’s New in 2010 Tony Koch 4 4 Pagecraft Computer Services Translation/Traduction : DIRECTORY/ANNUAIRE Josée Sansoucy, En Français S.V.P. Canadian Movers/ The CAM website, www.mover.net, has the latest Association information, 21 Entreprises canadiennes de déménagement up-to-date listings of movers, suppliers, international movers and van lines, International Movers/ as well as articles from past issues 39 Entreprises internationales de déménagement of The Canadian Mover. Suppliers/ Le site de l’ACD, www.mover.net 42 Fournisseurs ♦ Representing Movers across the country for over 20 years fournit les dernières nouvelles de l’Association et une liste à jour des 55 York Street, Suite 200 Dedicated moving account team Van Lines & ♦ déménageurs, fournisseurs, déménageurs Toronto, Ontario M5J 1R7 ♦ Family run and managed, 85 years of history, internationaux et entreprises de transport 4 5 Associations Phone 416-777-2722 over 55 professionals, licensed in all Provinces par fourgon automobile. On y trouve aussi ♦ Bilingual service available des articles des numéros précédents de Fax 416-777-2716 ♦ Proud supporter of la revue Le déménageur canadien. CALL US: 1-877-364-4589 www.moversinsurance.ca COAST TO COAST MOVING IN CANADA Services Provided Long Distance Moving in Canada Corporate and Employee Relocations Cross Border Canada and United States Local Moves and Office Moves Full Packing and Unpacking Services Warehousing and Storage International and Overseas Shipping Become Part of Canada’s Fastest Growing Van Line Lowest Claim Ratio in the Industry High Ethical Standards and Corporate Responsibility Quickest Paying Van Line in Canada Both Hauling and Booking Agents are Welcomed Canadian Owned and Operated Coast to Coast Agent Locations Join a team where you and your input are welcomed and valued. For agency information, please contact our agency development department at 1-800-665-0055 or visit our website at www.greatcanadianvanlines.com and click on Agent Membership at the bottom of our Homepage. “Canada’s Moving Company” UNITED STATES COAST TO COAST MOVING IN CANADA Services Provided Featured Agents Long Distance Moving in Canada Corporate and Employee Relocations Bronte Moving & Cartage Inc. Provincial Moving Cross Border Canada and United States A to B Moving Ltd. 1360 Speers Road, Unit A 9908 – 65 Avenue 878 Viewfield Road Oakville, ON L6L 5V3 Edmonton, AB T6E 0K9 Local Moves and Office Moves Victoria, BC V9A 4V1 Tel: 905-847-9638 / Fax: 905-847-5965 Tel: 780-469-6233 Tel: 250-216-0276 / Fax: 250-414-0178 Full Packing and Unpacking Services Toll free: 1-888-458-2175 Fax: 780-702-1728 Email: [email protected] Email: [email protected] Toll Free: 1-800-378-6329 Warehousing and Storage Website: www.atobmoving.com Website: www.brontemovers.com Email: [email protected] Website: www.provincialmoving.com International and Overseas Shipping Best Choice Moving Great Canadian Van Lines Ltd. Become Part of Canada’s 1608 S.E. Marine Drive Head Office – Canada Vancouver, BC V5P 2R6 Fastest Growing Van Line #203, 669 Ridley Place Tel: 778-858-8126 / Fax: 778-737-8126 Tender Touch Moving Delta, BC V3M 6Y9 Lowest Claim Ratio in the Industry Toll Free: 1-866-668-3853 555 Trethewey Drive, Unit 36 Tel: 604-540-6683 / Fax: 604-540-6640 Email: [email protected] Toronto, ON M6M 4B8 High Ethical Standards and Toll-free: 1-800-665-0055 Website: www.BestChoiceMoving.com Tel: 416-654-4994 Corporate Responsibility Email: [email protected] Fax: 416-654-4993 Website: www.greatcanadianvanlines.com Toll-free: 1-877-836-3378 Quickest Paying Van Line in Canada Email: [email protected] Bradford Moving Toronto Sales Branch Both Hauling and Booking Agents Website: www.tendertouchmoving.com 98 Sluse Road, 37 The Meadows Avenue are Welcomed Holland Landing, ON L9N 1G8 Markham, ON L6B 1B5 Tel: 905-775-3982 / Fax: 905-853-9946 Tel: 416-576-7088 / Fax: 905-294-8983 Canadian Owned and Operated Toll free: 1-800-263-3281 Email: [email protected] Coast to Coast Agent Locations Email: [email protected] Join a team where you and your input are Website: www.bradfordmoving.com welcomed and valued. For agency information, please contact our agency development department at 1-800-665-0055 or visit our website at www.greatcanadianvanlines.com and click on Agent Membership at the bottom of our Homepage. “Canada’s Moving Company” WORLDWIDE MOVING OVERSEAS Chairman’s Message/Message du président du conseil S YOUR NEW association chairman, I N TANT QUE Président du conseil de welcome you to our ever changing and votre association je vous souhaite la A always challenging marketplace. Since E bienvenue sur un marché en constante deregulation in 1986, our industry has been work- mutation. Depuis la déréglementation en l986, ing at redefining its role in the relocation process. notre industrie œuvre à redéfinir sont rôle dans le Today, we continue this journey but do this saddled processus de réinstallation. En dépit des incerti- with continued global economic uncertainties. Van tudes de l’économie mondiale, nous poursuivons lines and movers have diversified over the years notre trajectoire. Certaines compagnies de fourgons entering new marketplaces while others have et de déménagement se sont diversifiées sur de contracted and specialized in their core businesses. nouveaux marché au cours des années, tandis que There is no one simple answer to the restructuring d’autres se sont contractées et spécialisées dans that our industry finds itself experiencing. Change leur principale sphère d’activités. Il n’y a pas de and change alone is our only constant. For that simple solution pour restructurer notre industrie. reason, CAM is more essential to its members Le changement et rien que le changement est notre than at any other time in its history. constante. Pour cette raison, L’ACD revêt une importance comme Your association, through its board of directors and its com- jamais auparavant auprès des membres. mittees, has been working diligently at addressing many of our Votre association, par l’entremise de son conseil d’administra- industry’s needs. New this year, we have implemented a set of tion et de ses comités, s’applique diligemment à composer avec working committees. These committees are responsible for mem- les nombreux besoins de notre industrie. Cette année, nous avons ber education, international moving, membership issues, govern- mis sur pied plusieurs nouveaux comités.
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