Análisis De Casos De Content Marketing: Coca-Cola Journey, Red Bulletin Y 1912 Pike

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Análisis De Casos De Content Marketing: Coca-Cola Journey, Red Bulletin Y 1912 Pike Análisis de casos de content marketing: Coca-Cola Journey, Red Bulletin y 1912 Pike Autor: Alejandro Moñino Vidales Dirección: Adriana María Vega Velásquez, Magíster Universidad Pontificia Bolivariana Escuela de Ciencias Sociales Facultad de Comunicación Social - Periodismo Maestría en Comunicación Digital Abril, 2018 ANÁLISIS DE CASOS DE CONTENT MARKETING - ii Medellín, mayo 8 de 2018 "Declaro que este trabajo de grado no ha sido presentado para optar a un título, ya sea en igual forma o con variaciones, en esta o cualquier otra universidad". Art. 82 Régimen Discente de Formación Avanzada, Universidad Pontificia Bolivariana. Firma: _______________________________ ALEJANDRO MOÑINO VIDALES ANÁLISIS DE CASOS DE CONTENT MARKETING - 1 Copyright © 2017 por Alejandro Moñino Vidales. Todos los derechos reservados. ANÁLISIS DE CASOS DE CONTENT MARKETING - 2 Resumen Las dinámicas propias de Internet, en donde autores como Castells (2009) y Rheingold (2004) hablan de una sociedad en red, han generado un cambio en la publicidad tradicional basada en la interrupción y en la repetición, con lo que se configura un nuevo escenario para la comunicación de marketing. Es así como surgen enfoques de mercadeo relacional, o también de inbound marketing, en los que estrategias de comunicación como el content marketing, aunque no son fruto exclusivamente de los medios digitales, adquieren una relevancia inusitada. Marcas que tradicionalmente se han caracterizado por sus esfuerzos publicitarios e innovación en estrategias de comunicación como Coca-Cola, Red Bull y Starbucks, también han llevado a cabo iniciativas de content marketing en sus sitios web propios Coca-Cola Journey, Red Bulletin y 1912 Pike. Son estos sitios el objeto de estudio en esta investigación que, a través del análisis de contenido, busca hacer un estudio de casos de aplicación del content marketing por parte de estas marcas en particular. La observación permitió encontrar relaciones entre aspectos de interactividad propuesta por los sitios y el nivel de involucramiento de los usuarios en la navegación de estos, así como las características de los contenidos publicados por las marcas y su relación con particularidades de la publicidad tradicional, además de modelos de comunicación que no distan, según los hallazgos, de los tradicionales. Posiblemente, algunas características del inbound marketing que ejecutan las marcas a través de estos sitios web sacan provecho del medio digital, que, por lo demás, parecería no ser aprovechado en toda su dimensión, pues se repiten las prácticas de la publicidad y las comunicaciones de marketing tradicionales. Palabras clave: Content marketing, Comunicación de marketing, Inbound marketing, Marketing relacional, Sociedad red. ANÁLISIS DE CASOS DE CONTENT MARKETING - 3 Abstract The Internet dynamics, where authors such as Castells (2009) or Rheingold (2004) talk about a networked society, have generated a change in traditional advertising based on interruption and repetition, which configures a new scenario for marketing communication. This is how relational marketing approaches emerge, or also inbound marketing, in which communication strategies such as content marketing, although not exclusively the result of digital media, acquire an unusual relevance. Brands that have traditionally been characterized by their advertising efforts and innovation in communication strategies such as Coca-Cola, Red Bull and Starbucks, have also carried out content marketing initiatives on their own websites Coca-Cola Journey, Red Bulletin and 1912 Pike. These sites are the object of study in this research that, through qualitative and quantitative content analysis, seeks to make a study of cases of application of content marketing by these brands in particular. The observation allowed to find relationships between aspects of interactivity proposed by the sites and the level of user involvement in the navigation of these, as well as the characteristics of the contents published by the brands and their relationship with particularities of traditional advertising, in addition to communication models that do not differ, according to the findings, from the traditional ones. Possibly, some characteristics of inbound marketing executed by the brands through these websites take advantage of the digital medium, which, otherwise, would appear not to be exploited in all its dimensions, since the practices of advertising and communications are repeated traditional marketing. Keywords: Content marketing, Marketing Communications, Inbound Marketing, Relationship Marketing, Network Society. ANÁLISIS DE CASOS DE CONTENT MARKETING - 4 Tabla de Contenido Capítulo 1 Introducción ........................................................................................................ 10 Capítulo 2 Objetivos ............................................................................................................. 13 General .............................................................................................................................. 13 Específicos......................................................................................................................... 13 Capítulo 3 Marco referencial ................................................................................................ 14 Estado del Arte .................................................................................................................. 14 Marco Contextual .............................................................................................................. 24 Coca-Cola, la tradición publicitaria. .............................................................................. 25 Red Bull, de bebida a empresa de medios. .................................................................... 27 Starbucks, una apuesta por el contenido. ...................................................................... 28 Marco Conceptual ............................................................................................................. 30 Publicidad: comunicación en metamorfosis. ................................................................. 31 Sociedad red: explicación de la transformación. ........................................................... 32 Nuevos enfoques de marketing: estar al nivel del consumidor. .................................... 34 Content marketing o branded content: posicionamiento de marca no intrusivo. .......... 36 Capítulo 4 Metodología ........................................................................................................ 41 Criterios de selección de la muestra .................................................................................. 41 Técnicas de investigación .................................................................................................. 42 Instrumentos ...................................................................................................................... 44 Matriz de observación. .................................................................................................. 44 Diario de campo. ........................................................................................................... 48 Herramientas Scoreboard Social, Social Bakers y Social Blade. .................................. 48 ANÁLISIS DE CASOS DE CONTENT MARKETING - 5 Herramienta Similar web............................................................................................... 49 Herramienta Small Seo Tools........................................................................................ 49 Herramienta Facebook Utilities, búsqueda avanzada de Twitter e Instagram. ............. 49 Repositorios iSpot.tv, Informa BTL, Mail Charts y Ads of the World. ........................ 49 Delimitación de la investigación ....................................................................................... 49 Limitaciones de la investigación ....................................................................................... 50 Capítulo 5 Resultados y análisis ........................................................................................... 52 Resultados ......................................................................................................................... 52 Comunicación de marketing. ......................................................................................... 52 Publicidad. ..................................................................................................................... 61 Mercadeo relacional. ..................................................................................................... 76 Inbound Marketing. ....................................................................................................... 77 Modelo de comunicación. ............................................................................................. 80 Interactividad productiva, comunicativa y selectiva. .................................................... 82 Accesibilidad. ................................................................................................................ 87 Content Marketing. ........................................................................................................ 94 Análisis .............................................................................................................................. 99 Content Marketing es una pieza del engranaje publicitario y de marketing. ................ 99 Escasa integración
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