Case Study

Software provider streamlines growth with efficient cybersecurity Bitdefender protects all enterprise endpoints, generates substantial time savings for IT, and improves end-user experience

Tyler Technologies provides 10,000-plus clients in more than 21,000 installations with software and services that automate accounting, financial management, document e-filing, court case tracking, and Web- based services, among other functions.

THE CHALLENGE Industry The IT team at Tyler Technologies was spending increasing time on security management Technology because its prior security solution, Kaspersky, involved tedious manual processes for policy administration. Plus, Kaspersky’s visibility and reporting capabilities were insufficient. In Headquarters fact, it took at least an hour to generate reports, slowing IT’s ability to identify root causes Plano, Texas, USA and resolve issues. When Kaspersky was removed from the list of approved federal security products, Tyler IT decided it was time to find a new solution. Employees 5,000-plus Tyler evaluated Sophos, Symantec, Cylance, Carbon Black, and Bitdefender. After reviewing industry test reports and internally testing the products, Tyler selected Bitdefender Results GravityZone Enterprise Security. - Consolidated endpoint security for virtual, physical Dan Leming, IT Manager, End User Services, Tyler Technologies, explains, “GravityZone and cloud-based systems outperformed on all fronts—minimal CPU usage, exceptional threat detection, and streamlined - Reduced weekly security administration. We also like that GravityZone is an end-to-end security suite and integrates administration from 40 to well with our large VMware environment.” 20 hours - Improved end-user experience decreasing THE SOLUTION security-related trouble Today, Tyler depends on Bitdefender GravityZone Enterprise Security to secure 3,100 virtual ticket volumes servers distributed across a VMware vSphere-based on-premises data center and Microsoft Azure cloud. GravityZone also safeguards Tyler’s 4,900 Windows and Apple workstations. Applications running on Bitdefender-protected machines include Microsoft SQL Server, Microsoft Exchange, Microsoft Visual Studio, and Changepoint, among others. Deployment was easy and quick even though it involved some 8,000 virtual, physical and cloud-based endpoints and highly heterogeneous and distributed infrastructure.

Recently, IT implemented the GravityZone Full-Disk Encryption add-on module to automate manual processes for managing BitLocker encryption keys and simplify administration by consolidating encryption management and endpoint security using the same GravityZone console. a one-stop shopforthefullspectrumofsecurityneeds.” intheircommitmentandaspiration tothe industry move theirproducts forward andbecome impressed withBitdefender’s steadystream ofnewproducts andfeatures. They standoutin Leming alsohadpositive thingsto say aboutBitdefender asacompany:“We’ve been decreased by 50percent, minimizingimpactonusers’systems. also scans full-system run to Time machine. each from and to traffic scanning-related with network the straining than rather Canada and U.S. the in offices 30 across servers local to isoff-loaded For servers performance. example,scanningofphysicaldevices andvirtual GravityZone alsousesminimalinfrastructure resources whiledelivering improved underscores thischange.” explains Leming.“Ourmonthlyaverage numberofsecurity-related trouble tickets dropping “Our usersare muchmore trustingofsecuritynowthatthepriorissuesdisappeared,” monitoring randomusers’workstations. scans. Even more alarmingwere pop-upmessageswhenKasperskywoulderroneously stop Previously, userswere disruptedwithfalsepositives andslowrunningdevices duringsecurity andworkstations.Before,servers thiswasnextto impossibleto do.” “GravityZone gives ustheflexibilityto customize securitypoliciesfordifferent andvary added staff.” limited ourheadcountincreases inIT, even asTyler hasmademultipleacquisitions and we canidentifyroot causesandresolve issuesmore easily. With thesetimesavings, we’ve “GravityZoneLeming explains, comparedminutes in reports generatesto moreor anhour so has plummetedby 25-30percent. 40 to 20hoursperweekonaverage. Lemingestimatesoverall timeto resolve securityissues GravityZoneBecause streamlinedhas ITtasks, many so reduced fromsecurity on spent time devices spanningthousandsofmilesisextremely valuable.” physical and servers virtual 8,000 our across view centralized The definitions. anti-malware holistic viewanddeepinsights.We canverify andhasthelatest everything isencrypted “With Kaspersky, wewere shootinginthedark,” recalls Leming.“GravityZone gives usa and accessingsecurity-related data,suchasscanlogsandquarantinereports. toPrior GravityZone, ITspending excessive was administrationtime onsecurity of amounts THE RESULTS All Rights Reserved. © 2019 Bitdefender.All RightsReserved. All trademarks,trade names,andproducts referenced herein are of their respective property owners. of theworld’s securitysolutions.Recognized by industry, respected by vendors andevangelized by customers, Bitdefender isthecybersecuritycompany you cantrustandrely on. connected home,mobileusers,modernbusinessesandtheirnetworks,devices, datacentersandCloud infrastructure. Today,intelligence forthesmart Bitdefender isalsotheprovider ofchoice,embeddedinover 38% Bitdefender isaglobalcybersecurityleaderprotecting over 500millionsystems inmore than150countries.Since2001,Bitdefender innovation hasconsistently delivered award-winning securityproducts andthreat - - IT Environment - - - Security: GravityZone Enterprise Bitdefender Footprint TylerServices, Technologies Dan Leming,IT Manager, EndUser added staff.” made multipleacquisitionsand increases inIT, even asTyler has we’ve limitedourheadcount easily. Withthesetimesavings, causes andresolve issuesmore or more sowecanidentifyroot in minutescompared to anhour “GravityZone generatesreports - - - Operating Systems VMware vSphere Microsoft Azure Full-Disk Encryption Security forEndpoints Security forVirtual Microsoft Windows Linux Apple (Mac) Environments Case Study

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