Case Study

MEOS it gains upper hand over Managed service provider thwarts cybersecurity threats, reduces client downtime and troubleshooting, and achieves selling advantage

MEOS provides small to medium organizations with IT management, configuration, and migration services with a strong focus on information security. The fast-growing ISO 27001 certified company operates from four locations in the Netherlands.

THE CHALLENGE Industry Managed Service Provider MEOS, a fast-growing managed service provider (MSP), was growing weary with its previous security solution. Ransomware attacks were occurring one to two times weekly Headquarters across the service provider’s customer base. MEOS technicians became skilled at removing Haarlem, Noord-Holland, ransomware and restoring workstations and servers without any data loss, but incidents Netherlands caused between one-half day to two days of downtime for affected customers. Employees Creating even more havoc, Webroot updates started causing servers to freeze randomly. 35 (IT staff, 26) MEOS researched the issue thoroughly and the only solution was to reboot the servers, which resulted in even more downtime. Results - Nearly 100 percent Moving forward, MEOS tested several cybersecurity solutions, including , success rate in blocking TrendMicro, Webroot, , and ESET. The obvious choice for MEOS was Bitdefender ransomware and other threats over two years Cloud Security for Managed Service Providers (MSPs). - 20-30 percent decrease in Patrick Terwal, Team Leader, Senior Engineers, MEOS, explains, “As an MSP, we need to provide volume of security trouble our customers with top-of-the-line solutions. Compared to the competition, Bitdefender was calls hands-down the best at keeping out threats during our pilot tests.” - Bitdefender’s top-notch reputation and industry “We like the Bitdefender cloud console, which makes it simpler to use and view multiple leadership provide customers and networks from one central point,” Terwal continues. “Bitdefender’s industry competitive advantage leadership and top rankings in independent security tests year after year provide us with - Security-related a competitive advantage when we present Bitdefender as a solution to our customers and troubleshooting reduced prospects.” from eight hours to two hours on average per week THE SOLUTION MEOS depends on Bitdefender Cloud Security for Managed Service Providers (MSPs) for anti-malware and anti-virus control, as well as content control. MEOS also uses Bitdefender Advanced Threat Security, which includes HyperDetect to block fileless and other advanced attacks at pre-execution with tunable machine learning, and Sandbox Analyzer for enhanced targeted attack detection. In addition, MEOS developed its own prevention for ransomware attacks. We researched the ransomware patterns and developed a system to recognize and services forcustomers—whichservices ismostimportant.” disappeared. We nowhave more timeto focusondeveloping enhancedIT andsecurity us internally and ourcustomers sincesecurity-related troubleshooting anddowntimehave largely for efficiency and productivity improved has “Bitdefender comments, Terwal savings reinvested indevelopment ofSecureit, thefirm’s offering. securityservices troubleshooting hasdecreased from eighthoursaweekonaverage to twohours,thetime 20-30 percent decrease in thevolume ofsecuritytrouble calls.In addition,security-related has decreased. Terwal estimatesatenpercent increase inendpointavailability, aswella Because Bitdefender hasblocked nearly100percent ofthreats, downtimeforcustomers with theISO 27001securitystandard. As asecurity-focusedMSP, MEOSalsousesBitdefender to automatically verify compliance name andfeel confidentinourability to protect them.” customers. BecauseBitdefender hassuchagoodreputation, ourcustomers recognize the “The Bitdefender protection hasbeengreat,” says Terwal. “It’s abigwinforbothusandour was theransomware and prevented from breaching anyadditionalendpoints. updated, automatically were definitions Bitdefender’s hour, an outbreak. It wasazero-day, fast-spreading threat thataffected onlyasingleendpoint.Within In thelasttwoyears sincedeploying Bitdefender, MEOShas experiencedonlyoneransomware THE RESULTS financial Exact 365, Office Server, solution, IBM CognosandScansysSoftware. SQL Microsoft Directory, Active Microsoft Applications runningontheBitdefender-protected infrastructure includeMicrosoft Exchange, vSphere, machines. andMicrosoft Hyper-Vvirtual andVMwareWindows andApple workstations,Windows andLinuxservers, ESXi,VMware endpoints foritsclientsandinternaloperations.Protected endpointsincludeMicrosoft interrupt theoutbreaks withminimumdamage.Bitdefender protects approximately 3,000 All Rights Reserved. © 2019 Bitdefender.All RightsReserved. All trademarks,trade names,andproducts referenced herein are of their respective property owners. of theworld’s securitysolutions.Recognized by industry, respected by vendors andevangelized by customers, Bitdefender isthecybersecuritycompany you cantrustandrely on. connected home,mobileusers,modernbusinessesandtheirnetworks,devices, datacentersandCloud infrastructure. Today,intelligence forthesmart Bitdefender isalsotheprovider ofchoice,embeddedinover 38% Bitdefender isaglobalcybersecurityleaderprotecting over 500millionsystems inmore than150countries.Since2001,Bitdefender innovation hasconsistently delivered award-winning securityproducts andthreat - - - IT Environment - - - Operating Systems - Bitdefender Footprint Engineers, MEOS Patrick Terwal, Team Leader, Senior important.” customers—which ismost forand securityservices on developing enhancedIT now have more timeto focus have largely disappeared. We troubleshooting anddowntime since security-related us internallyandourcustomers productivity andefficiency for “Bitdefender hasimproved VMware vSphere VMware ESXi Microsoft Hyper-V Cloud SecurityforManaged Linux Apple (Mac) Service ProvidersService (MSPs) Case Study

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