The Rail Sector in Numbers
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Transport Fund Yes for St Andrews
PUBLISHED BY RAILFUTURE – THE INDEPENDENT CAMPAIGN FOR RAIL No 157 £2 October 2018 Picture: ANN VERNER TRANSPORT FUND YES FOR ST ANDREWS: PAGE 2 PAGE ONE PICTURE: Hope for St Andrews and a series of other rail projects Tribute to Helen Our Page One picture shows St of Law and Symington stations, Andrews rail campaigners Dita also supporting Beattock re- A plaque was unveiled at East Stanis-Traken and Jane Ann opening) Kilbride station in September to celebrate the 150th anniversary Liston at the site of the old St n Tactran – Bridge of Earn/ Andrews rail station. of the opening of the Busby to Picture: SCOTRAIL Oudenarde Park & Ride East Kilbride line. They are pictured after meeting n Tactran – Stirling Strategic Scottish Government minister John Yellowlees, honorary rail Picture: RAILWATCH Picture: RAILWATCH Park & Ride Michael Matheson. ambassador at the ScotRail It will be noted that seven of the Mr Matheson, the Cabinet Secre- Alliance, said: “It is great to be successful applicants were local tary for Transport, Infrastructure able to celebrate East Kilbride authorities or regional transport & Connectivity, announced the station’s place at the heart of its partnerships. 10 successful applicants for fund- community. The line has been a ing from the Scottish Govern- East Lothian Council’s grant phenomenal success.” ment’s Local Rail Development will be used to take a fresh look The East Kilbride line almost Fund. at options for improving rail closed in 1963, following the Rail champion Helen The announcement was made in connections in the county, par- Beeching Report. Broadbent who died in August, not in the Scottish Gov- ticularly for Haddington and However a vigorous campaign 1990, several years after her ernment’s home in Edinburgh, Tranent. -
Making Rail Accessible: Helping Older and Disabled Customers
TfL Rail Making rail accessible: Helping older and disabled customers May 2016 MAYOR OF LONDON Contents Our commitment to you page 3 Commitments page 5 Assistance for passengers page 6 Alternative accessible transport page 9 Passenger information page 10 Fares and tickets page 12 At the station page 16 On the train page 17 Making connections page 19 Accessible onward transport page 20 Disruption to facilities and services page 21 Contact us page 23 Station accessibility information page 24 Contact information back page 2 Our commitment to you TfL Rail is managed by Transport for London (TfL) and operated by MTR Crossrail. We operate rail services between Liverpool Street and Shenfield. At TfL Rail, we are committed to providing you with a safe, reliable and friendly service. We want to make sure that you can use our services safely and in comfort. 3 Our commitment to you (continued) We recognise that our passengers may have different requirements when they travel with us and we are committed to making your journey as easy as possible. This applies not only to wheelchair users, but also: • Passengers with visual or auditory impairment or learning disabilities • Passengers whose mobility is impaired through arthritis or other temporary or long term conditions • Older people • Passengers accompanying disabled children in pushchairs • Disabled passengers requiring assistance with luggage We welcome your feedback on the service we provide and any suggestions you may have for improvements. Our contact details are shown on the back page of this -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
SCOTRAIL Franchise Service Level Commitment
SCOTRAIL Franchise Service Level Commitment April 2015 This is the Service Level Committment in the Agreed Form marked “SLC” as referred to in the Definitions Agreement entered into between The Scottish Ministers and Abellio ScotRail Limited. ………..……………………………… ………..……………………………… 6475961-56475961-6 SERVICE LEVEL COMMITMENT Introduction This Service Level Commitment issued by the Authority for the purposes of Schedule 1.1 (Service Development) of the Franchise Agreement between the Scottish Ministers (“the Authority”) and Abellio ScotRail Limited (“the Franchisee”) dated 2014 (“the Franchise Agreement”) Part 1 – Interpretation and Definitions 1 Interpretation 1.1 References in this Service Level Commitment are to references in the Franchise Agreement unless expressly stated otherwise. 1.2 This Service Level Commitment shall unless expressly stated otherwise, be interpreted in accordance with the Definitions Agreement which is referred to in the Franchise Agreement. 1.3 The Franchisee shall have regard to and seek to deliver the Authority’s policy objectives as referred to in clause 4.4 of the Franchise Agreement in the interpretation and compliance with this Service Level Commitment. 2 Services 2.1 The following words and expressions have the following meanings in this Service Level Commitment: Service means any Passenger Service specified in this Service Level Commitment; Early Service means the Service which arrives at its destination at or before the time specified in each Route; Late Service means the Service which departs from the specified departure point at or after the time specified in each Route; Permitted Interval has the meaning given in paragraph 2.7 of this Service Level Commitment; Annex means the annexation in two parts to this Service Level Commitment, and the Annex forms part of this Service Level Commitment 2.2 Except where expressly stated to the contrary, where an interval or frequency is specified for a Service, such specification shall apply at the departure point for the relevant Service. -
Investing for the Future
The new ScotRail franchise: good for passengers, staff and Scotland Improving your journey from door to door magazine Abellio ScotRail Investing for the future The Abellio Way Magazine – Abellio ScotRail special – Spring 2015 Travelling on the Forth Bridge and enjoying the wonderful view A northern gannet flying in front of Bass Rock SCOTRAIL SPECIAL - SPRING 2015 3 CONTENTS Ambitious plans and Abellio It is with enormous pleasure that I find myself writing 4 WE ARE ABELLIO the introduction to this special edition of The Abellio What can you expect from us? Way Magazine from my home in Edinburgh. When Abellio was granted the privilege of operating 6 JEFF HOOGESTEGER MEETS TRANSPORT Scotland’s rail services, I had no hesitation in making this my home. You may consider that a rather self- MINISTER DEREK MACKAY serving decision, after all who wouldn’t choose to live “This is an incredibly exciting period for transport in this beautiful country! However, as a Dutchman, it in Scotland” won’t surprise you that it was also a sensible business decision. 10 ABELLIO’S VISION FOR THE NEW The Scottish Government has ambitious plans to SCOTRAIL FRANCHISE transform its railways and I am grateful to them for Good for passengers, good for staff and choosing Abellio to assist in that purpose. We have many exciting and challenging plans for ScotRail, as good for Scotland you will read in this special edition, and it is my intention to work with the team wherever possible 13 WORKING TOGETHER FOR THE PASSENGER to deliver them. ScotRail and Network Rail Performance for passengers 14 BOOSTING TOURISM Living here, I will also be travelling by train most days to our new UK headquarters in Glasgow, and regularly Travel the Great Scenic Railways of Scotland using other parts of the ScotRail network. -
Surface Access Integrated Ticketing Report May 2018 1
SURFACE ACCESS INTEGRATED TICKETING REPORT MAY 2018 1. Contents 1. Executive Summary 3 1.1. Introduction 3 1.2. Methodology 3 1.3. Current Practice 4 1.4. Appetite and Desire 5 1.5. Barriers 5 1.6. Conclusions 6 2. Introduction 7 3. Methodology 8 4. Current Practice 9 4.1. Current Practice within the Aviation Sector in the UK 11 4.2. Experience from Other Modes in the UK 15 4.3. International Comparisons 20 5. Appetite and Desire 25 5.1. Industry Appetite Findings 25 5.2. Passenger Appetite Findings 26 5.3. Passenger Appetite Summary 30 6. Barriers 31 6.1. Commercial 32 6.2. Technological 33 6.3. Regulatory 34 6.4. Awareness 35 6.5. Cultural/Behavioural 36 7. Conclusions 37 8. Appendix 1 – About the Authors 39 9. Appendix 2 – Bibliography 40 10. Appendix 3 – Distribution & Integration Methods 43 PAGE 2 1. Executive Summary 1.1. Introduction This report examines air-to-surface access integrated ticketing in support of one of the Department for Transport’s (DfT) six policy objectives in the proposed new avia- tion strategy – “Helping the aviation industry work for its customers”. Integrated Ticketing is defined as the incorporation of one ticket that includes sur- face access to/from an airport and the airplane ticket itself using one transaction. Integrated ticketing may consider surface access journeys both to the origin airport and from the destination airport. We recognise that some of the methods of inte- grated ticketing might not be truly integrated (such as selling rail or coach tickets on board the flight), but such examples were included in the report to reflect that these exist and that the customer experience in purchasing is relatively seamless. -
Hampton Court to Berrylands / Oct 2015
Crossrail 2 factsheet: Services between Berrylands and Hampton Court New Crossrail 2 services are proposed to serve all stations between Berrylands and Hampton Court, with 4 trains per hour in each direction operating directly to, and across central London. What is Crossrail 2? Crossrail 2 in this area Crossrail 2 is a proposed new railway serving London and the wider South East that could be open by 2030. It would connect the existing National Rail networks in Surrey and Hertfordshire with trains running through a new tunnel from Wimbledon to Tottenham Hale and New Southgate. Crossrail 2 will connect directly with National Rail, London Underground, London Overground, Crossrail 1, High Speed 1 international and domestic and High Speed 2 services, meaning passengers will be one change away from over 800 destinations nationwide. Why do we need Crossrail 2? The South West Main Line is one of the busiest and most congested routes in the country. It already faces capacity constraints and demand for National Rail services into Waterloo is forecast to increase by at least 40% by 2043. This means the severe crowding on the network will nearly double, and would likely lead to passengers being unable to board trains at some stations. Crossrail 2 provides a solution. It would free up space on the railway helping to reduce congestion, and would enable us to run more local services to central London that bypass the most congested stations. Transport improvements already underway will help offset the pressure in the short term. But we need Crossrail 2 to cope with longer term growth. -
Scotrail Franchise – Franchise Agreement
ScotRail Franchise – Franchise Agreement THE SCOTTISH MINISTERS and ABELLIO SCOTRAIL LIMITED SCOTRAIL FRANCHISE AGREEMENT 6453447-13 ScotRail Franchise – Franchise Agreement TABLE OF CONTENTS 1. Interpretation and Definitions .................................................................................... 1 2. Commencement .......................................................................................................... 2 3. Term ............................................................................................................ 3 4 Franchisee’s Obligations ........................................................................................... 3 5 Unjustified Enrichment ............................................................................................... 4 6 Arm's Length Dealings ............................................................................................... 4 7 Compliance with Laws................................................................................................ 4 8 Entire Agreement ........................................................................................................ 4 9 Governing Law ............................................................................................................ 5 SCHEDULE 1 ............................................................................................................ 7 PASSENGER SERVICE OBLIGATIONS ............................................................................................. 7 SCHEDULE 1.1 ........................................................................................................... -
Class 150/2 Diesel Multiple Unit
Class 150/2 Diesel Multiple Unit Contents How to install ................................................................................................................................................................................. 2 Technical information ................................................................................................................................................................. 3 Liveries .............................................................................................................................................................................................. 4 Cab guide ...................................................................................................................................................................................... 15 Keyboard controls ...................................................................................................................................................................... 16 Features .......................................................................................................................................................................................... 17 Global System for Mobile Communication-Railway (GSM-R) ............................................................................. 18 Registering .......................................................................................................................................................................... 18 Deregistering - Method 1 ............................................................................................................................................ -
The National Rail Penalty Fare Guidelines
Contents Page number SECTION A 1. FOREWORD BY RAIL DELIVERY GROUP 4 2. INTRODUCTION TO THE GUIDELINES 4 3. GLOSSARY OF TERMS 5 SECTION B 1. PEOPLE WHO MAY BE CHARGED A PENALTY FARE 6 1.1 On a train 6 1.2 At a station 6 1.3 Amount of Penalty Fare if issued on a train 6 1.4 Amount of Penalty Fare if issued at a station 7 1.5 Amount of a Penalty Fare if issued at a Compulsory Ticket Area 7 2. PEOPLE WHO MAY CHARGE PENALTY FARES 7 2.1 Customer Expectations 8 3. DISPLAYING WARNING NOTICES 9 4. NON-PENALTY FARE TICKETLESS TRAVEL 10 4.1 Exemptions 10 4.1.1 Travelling in the wrong class 10 4.1.2 Being present in a Compulsory Ticket Area 10 4.1.3 Travelling on a train 11 5. ARRANGEMENTS FOR CHARGING AND PAYING PENALTY FARES 5.1 Continuing your journey 12 6. PROVIDING INFORMATION 12 7. APPEALS 13 7.1 First Stage Appeal 13 7.2 Second Stage Appeal 13 7.3 Final Stage Appeal 14 8. CHANGES TO A PENALTY FARES SCHEME 15 9. COMMENCEMENT AND TRANSITIONAL ARRANGEMENTS 15 Appendix A – The Railways (Penalty Fares) Regulations 2018 16 These guidelines feature numbered INFO BOX sections. These are separate to the guidelines and are to provide additional information and examples around Penalty Fares. PLEASE NOTE: National Rail and Transport for London services This edition of the guidance will apply from 15 September 2019. They do not apply to services in Northern Ireland, certain Scottish railway passenger services or to services operated on behalf of Transport for London; such as London Overground and TfL Rail or stations served only by those services. -
North Highlands, Inverness to Kyle
It is advised all passengers check scotrail.co.uk or National Rail Enquiries for up to date travel information before travelling. north highlands A’ Ghàidhealtachd a Tuath Train times 16 May 2021 – 11 Dec 2021 Calling at: Dingwall, Kyle of Lochalsh, Thurso, Wick Welcome to your new train timetable Throughout the pandemic we have done everything we can to keep you moving. We are continuing to deliver a critical service to support the country, and help with the recovery. Enhanced cleaning of trains and stations is continuing, and Scotland’s Railway is safe for customers. When travelling, customers need to play their part, and follow our five rules for safer travel. This includes wearing a face covering for the entire journey, including at stations and on trains. Customers are reminded to buy in advance of travel via the ScotRail app, website, or station facilities to ensure waiting times are reduced and physical distancing supported. All customers must hold a valid ticket before boarding a train. Five rules for safer travel 07:00-09:00 16:00-18:30 Don’t travel Avoid these main Don’t board if you Cover your face and Be patient, if you feel unwell commuting times think it’s not safe maintain physical most seats need distancing to be empty 2 Receie lie service dates Next Departures Generally good service on this route View lie Glasgow Queen Street departures train times to Edinburgh (Waverley) 13:12 Platform 9 Edinburgh (Waverley) Load tickets to ScotRail your martcard 13:15 Platform 3 Edinburgh (Waverley) ScotRail 13:28 Platform 9 Edinburgh (Waverley) ScotRail 13:40 Platform 3 Edinburgh (Waverley) ScotRail 13:45 Platform 9 Che how Edinburgh (Waverley) Plan or orney ScotRail and u tickets bus a service is Sta in the now while ou’re on the go Download the ree cotRail ap and lan our ourne easily with all the information you need right at your fingertips. -
Eighth Annual Market Monitoring Working Document March 2020
Eighth Annual Market Monitoring Working Document March 2020 List of contents List of country abbreviations and regulatory bodies .................................................. 6 List of figures ............................................................................................................ 7 1. Introduction .............................................................................................. 9 2. Network characteristics of the railway market ........................................ 11 2.1. Total route length ..................................................................................................... 12 2.2. Electrified route length ............................................................................................. 12 2.3. High-speed route length ........................................................................................... 13 2.4. Main infrastructure manager’s share of route length .............................................. 14 2.5. Network usage intensity ........................................................................................... 15 3. Track access charges paid by railway undertakings for the Minimum Access Package .................................................................................................. 17 4. Railway undertakings and global rail traffic ............................................. 23 4.1. Railway undertakings ................................................................................................ 24 4.2. Total rail traffic .........................................................................................................