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Business Priorities Business and Executive Services DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT BUSINESS PRIORITIES 2020 – 2021 Foreword Business and Executive Services (BES) is We have also resolved industrial issues, the corporate services arm of the improved Fire Boundary Mapping, Department of Police, Fire and Emergency implemented significant legislative change, Management and is responsible for the delivered Project Unify, and supported the provision of high quality and effective development of the Risk Management corporate, human resource and policy Framework across the Department, among services to the operational arms of the many other achievements. Department. As always, BES will continue to review, 2019-20 has presented challenges to all assess and adapt business processes for agencies within DPFEM, with the response continuous improvement. We will continue to to COVID-19 taking precedence over the embrace external scrutiny to learn and grow. delivery of business priorities in 2020. The professional development of our staff However, BES has managed to achieve the will always be a fundamental part of our delivery of several Business Priorities which continuous improvement journey. We have will significantly improve the services had a significant number of staff act in higher delivered by all agencies. One of these was roles and participate in projects. This the delivery of statewide video conferencing continues to build capability, which is an technology, which enhanced our ability to important part of maintaining a professional respond to COVID-19, and will improve our workforce. emergency service response into the future. The 2020-21 BES Business Priorities Other priorities delivered include the identifies key business priorities to support upgrade of police houses at Bicheno, Lady frontline operational services, and the Barron and Whitemark and the acquisition of commitments of the Tasmanian residences at Swansea and Smithton. We Government, to provide effective policing, also delivered the construction and fitout of fire and emergency management services the PPC Facility at the Hobart Fire Brigade, for a safe, secure and resilient Tasmania. I along with significant progress on the look forward to our team working together to Statewide Hose Facility. achieve these objectives. 2019-20 saw the restructure of People and Culture and the establishment of Wellbeing Support. Our Wellbeing Program is an Australian first and ensures the ongoing Donna Adams health and wellbeing of our staff is Deputy Secretary, Business and Executive prioritised. Services Purpose and Structure Who we are Business and Executive Services (BES) is the corporate services arm of the DPFEM and provides a broad range of services and support to the operational arms of the Department. BES comprises a diverse workforce across its individual business areas, providing expertise in many professional and trade-based disciplines. These include finance, policy, information and data systems and technology, work, health and safety, psychological support, engineering and mechanical services, and forensic science services, among others. 2019-20 BES Business Priorities 1 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Figure 1: Business Executive Services Organisational Structure 2019-20 BES Business Priorities 2 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT BES Business Priorities The BES Business Priorities and Action Plans are led by the DPFEM Future Focus, as the Department’s Strategic Framework. Vision A safe, secure and resilient Tasmania. Mission To provide effective policing, fire and emergency management services. Values Integrity: We believe in honest, professional, transparent and ethical behaviour in all aspects of our business. Equity: We believe in fair, consistent and inclusive behaviour when interacting with our people and our community. Accountability: We believe in being answerable for our decisions and actions, behaving professionally and being responsible for our outcomes Our Strategic Focus BES will focus on the four strategic areas outlined in Future Focus to: • Support an informed, healthy and resilient workforce • Build frontline capability • Enhance trust and strengthening community relationships • Capitalise on interoperable emergency services. How will we do it The delivery of services and the behaviours of BES employees are guided by the following Principles: • Leadership 2020-21 BES Business Priorities 3 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT • Resilience • Values-led • Professionalism • Collaboration 2020-21 BES Business Priorities 4 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Key Priorities The following have been identified as key priorities for the BES Business Priorities 2020-21, and will be reflected along with other identified projects and work programs in the Action Plans of the individual business units. Key Business Priorities Australian Criminal Investigation Commission (ACIC) program of works Work with the ACIC to improve the data sharing of criminal intelligence between jurisdictions, including preparation to adopt Tranche 1 of the National Criminal Intelligence System (NCIS) Director, Technology and Innovation Lessons Learnt Undertake a debrief of the COVID-19 BES Response and implement recommendations Deputy Secretary BES Memorandum of Understanding Finalise and implement the BES MoU for 2020-2023 Deputy Secretary WHS Gap Analysis Implementation of the recommendations from the WHS Gap Analysis Director, People and Culture 2020-21 BES Business Priorities 5 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Aligning Business Priorities BES is integral to the business of the Department. BES supports the operational arms of the Department, through the delivery of high quality, effective and relevant corporate, human resource and policy services. The provision of these services is administered under the DPFEM Memorandum of Understanding between Tasmania Police, the State Fire Commission, the Tasmania Fire Service, the State Emergency Service and BES. The following tables indicate a higher level engagement between BES business areas and Tasmania Police, through the DPFEM Business Priorities 2020-21, and the Tasmania Fire Service and State Emergency Service, through the State Fire Commission Corporate Plan. Tasmania Police Business Priorities 2020-21 Area/Responsibility Priority BES Support Public Safety High Visibility Policing • Engineering and Fleet Services • Property and Procurement Services • Technology and Innovation Crime Youth Offending • Technology and Innovation Traffic Policing Road Safety • Technology and Innovation High Risk road behaviour • Strategy and Support • Engineering and Fleet Services • Forensic Science Service Tasmania Emergency Management Provide leadership and effective • All areas of BES incident management during emergency responses Emergency Management Operational Preparedness • All areas of BES 2020-21 BES Business Priorities 6 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT State Fire Commission Strategic Direction – Framing the Future Strategic Direction Priority BES Support Strategic Direction 3 • Priority operating systems • Technology and Innovation A Collaborative are modified and adopted • TasGRN Organisation Strategy 1 Take opportunities to integrate common operating systems Strategic Direction 3 • Policies and protocols are • People and Culture A Collaborative reviewed and modified to Organisation ensure they support collaboration. Strategy 2 Build a culture that • Training / education delivers a collaborative regarding opportunities approach collaboration is completed. Strategic Direction 4 • People Capability • People and Culture Valued and Capable Framework Implemented People Strategy 1 Develop and implement a HR Capability Framework Strategic Direction 4 • Work, Health and Safety • People and Culture Valued and Capable framework implemented. People • Targeted Recruitment Strategy 2 Strategy Develop a People Plan Strategic Direction 5 • Review of the Fire Service • Strategy and Support An Efficient and Effective Act 1979 Organisation Strategy 1 Review emergency management service legislation 2020-21 BES Business Priorities 7 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Strategic Direction Priority BES Support Strategic Direction 5 • Strategic Asset • Finance and Payroll Services An Efficient and Effective Management Plan • Engineering and Fleet Services Organisation • Risk Mitigation and • Property and Procurement Services Strategy 2 reporting implemented Adopt governance and • Technology and Innovation business disciplines that • Audit and Risk meet changing needs • Robust project • Project Management Office management methodology is adopted. Strategic Direction 5 • Digital and social media are • Strategy and Support An Efficient and Effective used to compliment • Technology and Innovation Organisation traditional communication Strategy 6 Implement an effective communication framework Operational Performance Each business unit will be required to provide a quarterly management report, which will be provided through the relevant Commander or Director to the Deputy Secretary, and then to the Agency Management Group and State Fire Commission. These reports will include progress against Action Plans and Key Performance Indicators. 2020-21 BES Business Priorities 8 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Business Unit Action Plans The following pages display the key 2020-21 action areas for BES business units, identifying actions which
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