Business and Executive Services DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
BUSINESS PRIORITIES 2020 – 2021 Foreword Business and Executive Services (BES) is We have also resolved industrial issues, the corporate services arm of the improved Fire Boundary Mapping, Department of Police, Fire and Emergency implemented significant legislative change, Management and is responsible for the delivered Project Unify, and supported the provision of high quality and effective development of the Risk Management corporate, human resource and policy Framework across the Department, among services to the operational arms of the many other achievements. Department. As always, BES will continue to review, 2019-20 has presented challenges to all assess and adapt business processes for agencies within DPFEM, with the response continuous improvement. We will continue to to COVID-19 taking precedence over the embrace external scrutiny to learn and grow. delivery of business priorities in 2020. The professional development of our staff However, BES has managed to achieve the will always be a fundamental part of our delivery of several Business Priorities which continuous improvement journey. We have will significantly improve the services had a significant number of staff act in higher delivered by all agencies. One of these was roles and participate in projects. This the delivery of statewide video conferencing continues to build capability, which is an technology, which enhanced our ability to important part of maintaining a professional respond to COVID-19, and will improve our workforce. emergency service response into the future. The 2020-21 BES Business Priorities Other priorities delivered include the identifies key business priorities to support upgrade of police houses at Bicheno, Lady frontline operational services, and the Barron and Whitemark and the acquisition of commitments of the Tasmanian residences at Swansea and Smithton. We Government, to provide effective policing, also delivered the construction and fitout of fire and emergency management services the PPC Facility at the Hobart Fire Brigade, for a safe, secure and resilient Tasmania. I along with significant progress on the look forward to our team working together to Statewide Hose Facility. achieve these objectives. 2019-20 saw the restructure of People and Culture and the establishment of Wellbeing
Support. Our Wellbeing Program is an Australian first and ensures the ongoing Donna Adams health and wellbeing of our staff is Deputy Secretary, Business and Executive prioritised. Services Purpose and Structure Who we are Business and Executive Services (BES) is the corporate services arm of the DPFEM and provides a broad range of services and support to the operational arms of the Department. BES comprises a diverse workforce across its individual business areas, providing expertise in many professional and trade-based disciplines. These include finance, policy, information and data systems and technology, work, health and safety, psychological support, engineering and mechanical services, and forensic science services, among others.
2019-20 BES Business Priorities 1 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
Figure 1: Business Executive Services Organisational Structure
2019-20 BES Business Priorities 2 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT BES Business Priorities The BES Business Priorities and Action Plans are led by the DPFEM Future Focus, as the Department’s Strategic Framework. Vision A safe, secure and resilient Tasmania. Mission To provide effective policing, fire and emergency management services. Values Integrity: We believe in honest, professional, transparent and ethical behaviour in all aspects of our business.
Equity: We believe in fair, consistent and inclusive behaviour when interacting with our people and our community.
Accountability: We believe in being answerable for our decisions and actions, behaving professionally and being responsible for our outcomes
Our Strategic Focus BES will focus on the four strategic areas outlined in Future Focus to: • Support an informed, healthy and resilient workforce
• Build frontline capability
• Enhance trust and strengthening community relationships
• Capitalise on interoperable emergency services.
How will we do it The delivery of services and the behaviours of BES employees are guided by the following Principles:
• Leadership
2020-21 BES Business Priorities 3 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT • Resilience
• Values-led
• Professionalism
• Collaboration
2020-21 BES Business Priorities 4 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Key Priorities The following have been identified as key priorities for the BES Business Priorities 2020-21, and will be reflected along with other identified projects and work programs in the Action Plans of the individual business units.
Key Business Priorities
Australian Criminal Investigation Commission (ACIC) program of works Work with the ACIC to improve the data sharing of criminal intelligence between jurisdictions, including preparation to adopt Tranche 1 of the National Criminal Intelligence System (NCIS) Director, Technology and Innovation
Lessons Learnt Undertake a debrief of the COVID-19 BES Response and implement recommendations Deputy Secretary
BES Memorandum of Understanding Finalise and implement the BES MoU for 2020-2023
Deputy Secretary
WHS Gap Analysis Implementation of the recommendations from the WHS Gap Analysis
Director, People and Culture
2020-21 BES Business Priorities 5 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
Aligning Business Priorities BES is integral to the business of the Department. BES supports the operational arms of the Department, through the delivery of high quality, effective and relevant corporate, human resource and policy services. The provision of these services is administered under the DPFEM Memorandum of Understanding between Tasmania Police, the State Fire Commission, the Tasmania Fire Service, the State Emergency Service and BES. The following tables indicate a higher level engagement between BES business areas and Tasmania Police, through the DPFEM Business Priorities 2020-21, and the Tasmania Fire Service and State Emergency Service, through the State Fire Commission Corporate Plan. Tasmania Police Business Priorities 2020-21
Area/Responsibility Priority BES Support
Public Safety High Visibility Policing • Engineering and Fleet Services • Property and Procurement Services • Technology and Innovation
Crime Youth Offending • Technology and Innovation
Traffic Policing Road Safety • Technology and Innovation High Risk road behaviour • Strategy and Support • Engineering and Fleet Services • Forensic Science Service Tasmania
Emergency Management Provide leadership and effective • All areas of BES incident management during emergency responses
Emergency Management Operational Preparedness • All areas of BES
2020-21 BES Business Priorities 6 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT State Fire Commission Strategic Direction – Framing the Future
Strategic Direction Priority BES Support
Strategic Direction 3 • Priority operating systems • Technology and Innovation A Collaborative are modified and adopted • TasGRN Organisation
Strategy 1 Take opportunities to integrate common operating systems
Strategic Direction 3 • Policies and protocols are • People and Culture A Collaborative reviewed and modified to Organisation ensure they support collaboration. Strategy 2 Build a culture that • Training / education delivers a collaborative regarding opportunities approach collaboration is completed.
Strategic Direction 4 • People Capability • People and Culture Valued and Capable Framework Implemented People
Strategy 1 Develop and implement a HR Capability Framework
Strategic Direction 4 • Work, Health and Safety • People and Culture Valued and Capable framework implemented. People • Targeted Recruitment Strategy 2 Strategy Develop a People Plan
Strategic Direction 5 • Review of the Fire Service • Strategy and Support An Efficient and Effective Act 1979 Organisation
Strategy 1 Review emergency management service legislation
2020-21 BES Business Priorities 7 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Strategic Direction Priority BES Support
Strategic Direction 5 • Strategic Asset • Finance and Payroll Services An Efficient and Effective Management Plan • Engineering and Fleet Services Organisation • Risk Mitigation and • Property and Procurement Services Strategy 2 reporting implemented Adopt governance and • Technology and Innovation business disciplines that • Audit and Risk meet changing needs • Robust project • Project Management Office management methodology is adopted.
Strategic Direction 5 • Digital and social media are • Strategy and Support An Efficient and Effective used to compliment • Technology and Innovation Organisation traditional communication
Strategy 6 Implement an effective communication framework
Operational Performance Each business unit will be required to provide a quarterly management report, which will be provided through the relevant Commander or Director to the Deputy Secretary, and then to the Agency Management Group and State Fire Commission. These reports will include progress against Action Plans and Key Performance Indicators.
2020-21 BES Business Priorities 8 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
Business Unit Action Plans
The following pages display the key 2020-21 action areas for BES business units, identifying actions which provide services or support across the Department. Wellbeing Support The following are identified as key action areas for Wellbeing Support
Support for the Department of Police, Fire and Emergency Management
MyPulse Continuation of the Program and implementation of health clinics and cancer screening.
Wellbeing Strategy Undertake consultation and implementation of the Wellbeing Strategy.
Good Practice Guide Complete the development of the Good Practice Guide and undertake consultation with key stakeholders before implementation.
CISM Review Continue to implement outcomes from the CISM Review.
Support for Tasmania Fire Service
Review of Converge Conduct a review of the Converge Employee Assistance Program to determine whether it meets client expectations.
2020-21 BES Business Priorities 9 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
Business Services The following are identified as key action areas for Business Services
Support for the Department of Police, Fire and Emergency Management
Risk Management Solution Implement an IT Solution to monitor Risk Management.
Revise Management Reporting Review and update management reports through the Budget Oversight Committee.
Upgrade of Technology One To implement the upgrade of TechOne and develop a roadmap for a core enterprise system.
State Operations Centre/State Crisis Centre Government has committed $3.5 million dollars for the development of a SOC/SCC. Complete capital works program for the SCC/SOC.
Sorell Emergency Services Hub Government has committed $12 million dollars to build a new emergency services hub at Sorell. The development will accommodate Tasmania Police, Tasmania Fire Service and the State Emergency Service. Scoping and preliminary planning will be undertaken in this reporting year.
Public Building Maintenance Government has committed $4 million for the upgrade of the Department’s facilities.
The funded works will facilitate upgrades to heating, ventilation and air conditioning, electrical and fire systems and building security.
Research and Development Research contemporary AVL and Fleet Management hardware/software solutions to inform executive decision making and future planning/budgets.
Development of Naming Conventions for CM9
2020-21 BES Business Priorities 10 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Develop Departmental Naming Conventions for CM9.
Data Classification Standards Implement data classification standards in collaboration with Technology and Innovation.
Support for Tasmania Police
Risk Register Assist Tasmania Police with the development of a Risk Register.
Longford Police Station Government has committed $5 million dollars to build a purpose built police station at Longford. Scoping and preliminary planning will be undertaken in this reporting year, with the aim to commence build towards the end of the reporting year.
New Norfolk Police Station Government has committed $5 million dollars to rebuild a police station at New Norfolk. Scoping and preliminary planning will be undertaken in this reporting year, with the aim to commence build towards the end of the reporting year.
Launceston Police Station Upgrade Government has committed $7 million to upgrade the Launceston Police Station.
Scoping and preliminary planning will be undertaken in this reporting year, with the aim to commence build towards the end of the reporting year.
Upgrade Police Housing Government has committed $8.7 million to upgrade 29 police houses. Continue to upgrade residential accommodation for police officers and their families stationed in remote and regional areas.
Special Operations Group Government has committed $1 million to provide a secure fit for purpose facility at the Tasmania Police Academy for the full time SOG and rapid response capability. Complete capital works for the SOG facility.
2020-21 BES Business Priorities 11 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Prisoner Transport Mange the development and commissioning of a suitable vehicle for long distance transportation of persons in police custody.
Project Unify Provision of resources and expertise to support the ongoing business-as-usual operation of Atlas.
Support for FIND Version 6.0 Release Provide support for the release of FIND version 6.0.
Support for Tasmania Fire Service
Wildfire Audit Review recommendations of 2016 WLF Wildfire Audit and the 2019 BES Bushfire Risk Review to develop an enhanced support model to TFS during wildfire incidents.
Capital Build Program Support the Capital Build Program in line with the State Fire Commission Corporate Plan.
Appliance Procurements Support the procurement and introduction of heavy pumpers and aerial appliances in line with TFS requirements and delivery schedules.
Appliance Builds Continue to progress the internal fabrication of TFS medium tankers, SES rescue trucks and BRU heavy tankers in liaison with stakeholder groups.
2020-21 BES Business Priorities 12 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Technology and Innovation The following are identified as key action areas for Technology and Innovation.
Support for the Department of Police, Fire and Emergency Management
Digital Strategy Develop a Digital Strategy, framework, and governance structure to set the direction for technology and communications investments for DPFEM over the next three years. This strategy will enable DPFEM to achieve its strategic and business priorities.
Information Security Strategy Develop an Information Security Strategy, framework and policies for DPFEM that will support the Digital Strategy and encompass the implementation of recommendations from audit reports and the ACSC Essential 8 Strategies. Included within the scope of the strategy are specific initiatives to support:
• Enhancing the security of the IT Infrastructure and email systems.
• Implementation of a Data Classification System in-line with Whole-of-Government Initiatives.
Active Directory management Scope and commence work to improve active directory and identity management.
Implement a Project Management Office Implement a Project Management Office to support agency-wide and business specific projects.
T&I Policy Framework Review the T&I policies to provide a comprehensive and contemporary suite of policies to support the Digital Strategy.
Full utilisation of Cloud Productivity and Storage Services (Office 365)
2020-21 BES Business Priorities 13 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Develop a plan for the rollout of Office 365 and the OneDrive cloud storage service to drive adoption and support increased collaboration, security, mobility, and efficiency in the DPFEM users work.
Out-of-Support hardware and software (Establishing Business as Usual) Develop and implement an agency-wide, 3-year recurrent lifecycle management program for the replacement of out of support, ageing and obsolete hardware and software.
Single Service Management Tool Implement a centralised, cloud-based IT Service Management Tool (service desk) across the BES service delivery areas to provide a more efficient and effective customer-centric response to service desk requests.
Triple Zero/ESCAD Strategic Direction Support emergency services communication (for Tasmania Police, Tasmania Fire Service and Ambulance Tasmania) by:
• Undertaking a 12-month post implementation review of the arrangements to identify the strategic priorities for the next three years.
• Reviewing business continuity and disaster recovery processes, including voice recording for VOIP.
• Replacing hardware infrastructure for ESCAD.
• Planning for the Integration of Triple Zero and ESCAD with TasGRN.
Support for Tasmania Police
Justice Connect Work with the Department of Justice to implement the Magistrates Bill. Work with the Department of Justice to implement a new Prosecution System.
SAMP Traffic Management Review Review the SAMP to identify improvements in the way that traffic management systems can efficiently support a safer Tasmania.
2020-21 BES Business Priorities 14 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Support for Tasmania Fire Service & State Emergency Service
ITC Strategy for Tasmania Fire Service Undertake a comprehensive analysis of the technology requirements for TFS to identify technology investment priorities and opportunities.
Tasmania Fire Service Website Undertake a project plan to redevelop the Tasmania Fire Service website.
Replacement of Fire Alarms Plan and implement the replacement and upgrade of Fire Alarms from 3G to 4G across the State.
Brigade Connectivity Continue a program of work to provide supported computer, network and WiFi connectivity to priority Volunteer Brigades.
Fire Permit Review Support the implementation of recommendations from the Fire Permit Review through system enhancements.
iFire App Redevelop the iFire website as a mobile (iOS & Android) application to improve the accessibility and security of iFire for volunteers. The new application will be a precursor to future innovative technology solutions designed to support a mobile workforce.
Flood Mapping Project Support SES in the development of the Flood Mapping Project.
2020-21 BES Business Priorities 15 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT
Strategy and Support The following have been identified as action areas for Strategy and Support.
Support for the Department of Police, Fire and Emergency Management
Policy Management Framework Develop a Policy Management Framework for the Department. This will include reformation of the Department’s Policy Working Group.
Support for Tasmania Police
Vehicle Confiscation Legislative Review Identify amendments to legislation that will assist with the early disposal of seized vehicles.
Illicit Drug Diversion Initiative Implement recommendations of the internal review of the Tasmania Police Illicit Drug Diversion Initiative.
Births Deaths and Marriages Information Exchange Develop a policy for the exchange of information between DPFEM and Births, Death and Marriages.
Renewal of the Police Review Board To support the Minister in the renewal of the Police Review Board Members to comply with the Police Service Act. Expiry of current positions is February 2021.
Support for Tasmania Fire Service
Review of the Fire Service Act 1979 Provision of support for the review process of the Fire Service Act 1979.
Remake of the General Fire Regulations 2010 Undertake the remake of the General Fire Regulations 2010, prior to their expiry in December 2020.
2020-21 BES Business Priorities 16 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Corporate Reporting for TFS Developing a corporate reporting dashboard for TFS.
2020-21 BES Business Priorities 17 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT People and Culture The following have been identified as action areas for People and Culture.
Support for the Department of Police, Fire and Emergency Management
Diversity and Inclusion Working Group Support implementation of the Action Plan for the Diversity and Inclusion Working Group.
Fatigue Management Support Tasmania Police and Tasmania Fire Service in developing Fatigue Management Guidelines for their respective workforces.
People Focussed Leadership Provide ongoing expertise and guidance to support our managers and supervisors to adopt people focussed leadership practices. Revise and implement performance development guidelines, tools and training.
COVID19 Safe Workplaces Provide support to ensure compliance with the COVID-19 Safety Plan.
Support for Tasmania Police
Rural and Remote Police Station Relief Policy Support Tasmania Police in consulting and implementing a policy in accordance with the Government commitment to provide a relief policy at rural police stations.
Enterprise Bargaining Agreement (EBA) Negotiations Assist Tasmania Police with commencement of EBA Negotiations.
Policy for Section 29 of the Police Service Act 2003 – Inability to Perform Duties Develop a policy to guide the application of section 29 of the Police Service Act 2003.
Support for Tasmania Fire Service
Enterprise Bargaining Agreement (EBA) Implementation Provide expertise and support for the implementation of the Tasmania Fire Fighting Industry Employees Industrial Agreement (TFFIEIA). This includes the following obligations:
2020-21 BES Business Priorities 18 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT • Implementation of a new classification structure • Incorporation of Tasmania Fire Equipment into the TFFIEIA • Review of allowances specified in the originating application for TIC matter T14727 of 2019 UFUA v MASSA 2000.
Incident Management Teams Negotiate and implement an agreement to provide for conditions of employment for TSSA employees performing IMT roles during the fire season.
Volunteer Guidelines for Code of Conduct and Grievance Matters Develop Guidelines to support the effective management of volunteer conduct and grievance matters within TFS.
2020-21 BES Business Priorities 19 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Tasmanian Government Radio Network (TasGRN) Project The following have been identified as action areas for the TasGRN Project.
Support for the Department of Police, Fire and Emergency Management
Tasmanian Government Radio Network (TasGRN) Conduct formal contract negotiations for a Tasmanian Government Radio Network and finalise contract negotiations with preferred supplier and commence network build. Develop Network Design. Develop System Integration Plan. Development of the Future Support Model.
Paging Project Replace critical end of life equipment and restore the paging network to a fit for purpose state. Develop a Business Case for the Emergency Management Dispatch Project.
Trunk Mobile Radio Network (TMRN) Complete contract agreement and extensions.
Support for Tasmania Police
RDS Redevelopment for TasGRN Implementation Provide support to the RDS Redevelopment.
2020-21 BES Business Priorities 20 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT Forensic Science Service Tasmania Forensic Science Service Tasmania (FSST) forms part of the DPFEM, and provides service to the operational services of the Department. Importantly, FSST provides service more broadly to medical practitioners, coroners, the Office of the Director of Public Prosecutions, legal practitioners, and fire and insurance investigators. The Director, FSST reports directly to the Deputy Secretary, DPFEM. The following are identified as Business Priorities for FSST, under the DPFEM Future Focus 2017-2020 strategic focus areas of Community Service, Leadership, People and Communication.
Community Service
Records and Exhibit Storage Work with DPFEM Records Information Services, PPS and other stakeholders to manage storage capacity for electronic records, hard copy case files and forensic exhibits. Undertake an assessment regarding management and workflow of exhibits.
People
Allied Health Professional Review Develop Terms of Reference and commence negotiations and consultation for an AHP Classification structure to assist in recruitment, retention and career progression for Forensic Scientists.
Business Improvement
Electronic Tracking for Exhibits Continue development and delivery of electronic tracking of evidence items within FSST and sharing information with Tasmania Police.
Business Continuity Develop Business Continuity Strategies to: • ensure uninterrupted service delivery • support LIMS.
2020-21 BES Business Priorities 21 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT • address network and cyber risks
Reporting Dashboard Development of a Reporting Dashboard for FSST caseload.
Oral Fluid Cost Recovery Implementation of a process to ensure costs are recovered for OFT and provided to FSST.
Appliance Builds Examine suitable replacement for FSST Crime Scene vehicle(s) and the potential to align fleet arrangements with other areas in DPFEM.
Office of the Deputy Secretary Business and Executive Services Department of Police, Fire and Emergency Management PO Box 308 HOBART TAS 7001
2020-21 BES Business Priorities 22 DEPARTMENT OF POLICE, FIRE AND EMERGENCY MANAGEMENT