Approval ...... 3 Revision status* ...... 3 Template version...... 3 Supporting documents ...... 6 Glossary of terms ...... 7
1. INTRODUCTION ...... 11 2. PROGRAMME CONTEXT ...... 13
3. PARTNERS AND KEY STAKEHOLDERS ...... 40
4. STRATEGIC ASSESSMENTS – OUTLINING THE NEED FOR INVESTMENT ...... 44
5. ALIGNMENT TO EXISTING STRATEGIES/ORGANISATIONAL GOALS ...... 49 6. ISSUES AND CONSTRAINTS ...... 53 7. SMART INVESTMENT OBJECTIVES ...... 55 8. ANTICIPATED STRATEGIC FIT AND EFFECTIVENESS ...... 57
1. ALTERNATIVE AND OPTION GENERATION ...... 59
2. PROGRAMME DEVELOPMENT ...... 60
3. PROGRAMME ASSESSMENT ...... 65 4. RECOMMENDED PROGRAMME ...... 70
5. RECOMMENDED PROGRAMME – ASSESSMENT ...... 81
6. INVESTMENT PROFILE ...... 85
7. PROGRAMME FINANCIAL CASE ...... 89
1. PLANNING AND DELIVERY OVERVIEW ...... 92 2. MANAGEMENT CASE ...... 92
Appendix A – Investment logic map ...... 94 Appendix B – Benefit map ...... 97 Appendix C – Alignment with preceding business cases and discounted options ...... 100 Appendix D – Thinkplace – liveability and visitor experience insights ...... 102
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Location Site ref 2015 AADT % Heavy
SH 6 Between SH6/6A junction and Airport 00600996 19180 4
SH6 Frankton North East of junction 00600994 19654 6
SH6A West of Frankton 06A00001 21472 5
SH6A Stanley St – Millenium Hotel 06A00006 17402 7
https://www.nzta.govt.nz/assets/resources/state-highway-traffic-volumes/docs/2011-2015-AADT-Booklet2.pdf
2 http://www.queenstownairport.co.nz/assets/documents/ZQN-Annual-Passengers-Calendar-Year-to-2016.pdf Queenstown’s story, New Zealand Transport Agency, April 2017 http://www.newshub.co.nz/home/new-zealand/2016/12/queenstown-house-prices-hit-1-million.html Queenstown’s Story, New Zealand Transport Agency, April 2017
http://www.censusmaps.co.nz/ http://www.qldc.govt.nz/assets/Uploads/Council-Documents/Strategies-and-Publications/Queenstown-Lakes-Economic-Development- Strategy-Consultation-Document.pdf
http://www.newshub.co.nz/home/new-zealand/2016/06/unprecedented-accommodation-demand-hits-queenstown.html •
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• I get really sick of the driving and parking issues in this town. It makes it • hard to get on and do my job. (ThinkPlace Research 2017)
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ThinkPlace (2017) Liveability & Visitor Experience Insights
QLDC Average Day Visitors 35,000
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0 2001 2006 2011 2013 2015 2018 2023 2028 2033 2038 2043 2048 Day Visitors 2,449 2,926 3,013 2,957 3,391 3,842 4,087 4,306 4,504 4,682 4,842 4,986 Visitors in Private Residences 5,289 6,916 6,790 5,901 7,044 7,951 8,224 8,632 8,992 9,308 9,585 9,827 Visitors in Commercial Accommodation 6,951 7,708 8,433 9,080 10,469 11,979 13,131 14,041 14,901 15,717 16,493 17,232
Visitor Insights Programme, Visitor Experience Queenstown research, July – September 2016, Angus and Associates. Queenstown Lakes District Council, Annual residents survey, June 2016 Rationale (2014), Queenstown Lakes District projections for resident population, dwellings and rating units to 2065 QLDC Growth Projections 2015-2065, November 2015, Rationale Ltd
Queenstown Airport Corporation Ltd – Queenstown Airport Masterplan (2017) http://insightsresources.seek.co.nz/seek-employment-trends-regional-spotlight-queenstown-wanaka
http://www.mbie.govt.nz/info-services/sectors-industries/tourism/documents-image-library/key-tourism-statistics.pdf Infometrics 2017 https://ecoprofile.infometrics.co.nz/Queenstown%20and%20Wakatipu%20Basin/PDFProfile
Infometrics 2017 https://ecoprofile.infometrics.co.nz/Queenstown%20and%20Wakatipu%20Basin/Gdp/Growth https://ecoprofile.infometrics.co.nz/Queenstown%20and%20Wakatipu%20Basin/PDFProfile MBIE Regional Economic Report 2015 Tourism New Zealand Annual Report 2015 -16
Tourism Industry Aotearoa https://tia.org.nz/resources-and-tools/insight/regional-tourisms-gdp-contribution/
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Queenstown Town Centre Transport Programme Business Case, QLDC and NZTA, January 2016 •
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Published in Queenstown and Wanaka Traffic Surveys, MWH, May 2016
Saturday I went out around 11am. And I couldn’t even get to the airport roundabout because the traffic was backed up to the roundabout again (ThinkPlace Research 2017) 2.5.5
I will say probably expensive and limited public transport for sure. It’s hard to get to places if you don’t drive in Queenstown. It’s not designed for people who don’t drive. (ThinkPlace Research 2017)
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• I walk everywhere in Wellington despite • there being hills everywhere. The buses are good, I can get from the airport to my hall, which is like 2-3 zones on the bus for like $9, which is really cheap. Here I live 5 minutes from the centre of town and it costs me $8 to go one way. (ThinkPlace Research 2017)
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0 Kelvin Heights to Frankton to Kelvin CBD to RTC RTC to CBD LHE to Frankton Frankton to LHE Frankton Heights
I’ve had to cancel ballet lessons for my daughter out in Arrowtown. I’ve cancelled the children’s swimming lessons in central Queenstown because it’s just too chock-a-block, and I’m cutting down my work contracts and losing out on pay (ThinkPlace Research 2017)
Parking Management Strategies, Evaluation and Planning” T. Litman, Victoria Transport Policy Institute, (2012)
100 90 80 70 60 50 40 30 $million $million per annum 20 10 0 Year
2016 2025 2045
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The total transportation cost of congestion is the value of travel time and vehicle operating costs over and above the minimum required to travel from A to B at free flow speed without incurring delays at intersections waiting to give way or being stopped at a signalised intersection. Queenstown Town Centre Programme Business Case •
QITPBC QITPBC QITPBC QITPBC Stakeholders Focus areas Workshop 1 Workshop 2 Workshop 3 Workshop 4
Invited Attended Invited Attended Invited Attended Invited Attended
NZ Transport • State Highway ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Agency
Queenstown Lakes • Local and road controlling ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ District Council authority
Otago Regional • Regional authority with ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Council responsibility for public transport
Queenstown Airport • Airport Operator ✓ ✓ ✓ ✓ ✓ ✓ ✓
• Regional tourism organisation Destination responsible for marketing ✓ ✓ ✓ ✓ Queenstown Queenstown
• Guardianship of town centre Downtown QT vitality, growth and resilience ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ • Public face of town centre
• Growth, development, support Chamber of and advocacy of the ✓ Commerce Queenstown business sector
Ritchies • Commercial provider of transport ✓ ✓ ✓ ✓ ✓ ✓ ✓ Connectabus services QITPBC QITPBC QITPBC QITPBC Stakeholders Focus areas Workshop 1 Workshop 2 Workshop 3 Workshop 4
• Commercial provider of transport NZ Ski ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ services
• Commercial provider of transport Go Bus ✓ ✓ ✓ ✓ services
Queenstown Water Commercial provider of water • ✓ ✓ ✓ ✓ Taxis transport services
• Development of network of Queenstown Trails public trails around Wakatipu ✓ ✓ ✓ ✓ ✓ Trust basin.
• Provider of commercial tourism Ngai Tahu Tourism experiences that reconnect with ✓ ✓ ✓ ✓ the environment
• Provider of transport and tourism Real Journeys ✓ ✓ ✓ ✓ experiences in region
Northern Southland • Commercial provider of freight ✓ ✓ ✓ ✓ ✓ (Trojan Holdings) transport services
Wakatipu Basin Public Frankton Flats Queenstown Town Centre Transport
The significant growth in visitors, residents and vehicles, leads to increasing trip unreliability and worsening customer experience across the network.
http://www.qldc.govt.nz/assets/Uploads/Council-Documents/Strategies-and-Publications/Queenstown-Lakes-Economic-Development- Strategy-Consultation-Document.pdf & Statistics New Zealand; Infometrics regional database http://www.queenstownairport.co.nz/corporate/airport-statistics accessed 15th June 2017 Car dominance and associated congestion is affecting the liveability and attractiveness of the area
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Assessment Summary
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Four laning from Kawarau Bridge to BP Roundabout Increase capacity from Grant Road to Kawarau Bridge including 6/6A intersections with consideration of alternative modes.
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• Costs ($m) Monetised Balanced Balanced Balanced PT & Balanced Benefits Infrastructure Active Modes Active Modes PT Focus Option Description Focus Focus Focus New arterial road in Frankton connecting Remarkables town centre to SH6/Glenda Eastern Access Road (Hawthorne Drive) Committed Drive (under construction)
SH6 Kawarau Falls Bridge New two lane bridge to replace current Kawarau Falls Bridge (under construction) Committed
Upgrade to SH6/6A roundabout to cinldue a seconds eastbound through lane Grant Rd to Kawarau Falls Bridge Stage One Committed (under construction)
Increases in frequency and coverage. $2 flat fare. Plus supporting minor Committed PT Improvements Stage One infrastructure and increased parking revenue to support PT investment and Committed encourage mode shift. Improve luggage carriage on buses.
Mobility as a Service - Stage One Journey planning using real-time travel information accessble through mobile app. Committed
PT Improvements Stage Two - Service/fleet Further increases in frequency and coverage. Plus minor supporting infrastructure $$ 14.0 14.0 14.0 14.0 improvements and fleet renewal to EV. PT Improvements Stage Two - PT Hubs In Town centre and Frankton (Frankton delivered under Grant Rd to KFB Stage 2) $$ 10.0 10.0 20.0 20.0 The provision of parking facilities at appropriate locations (such as Frankton, Ladies Mile, Jacks Point, Arrowtown/Arrow Jn) to enable greater use of public transport. Park and ride public transport services $$ 7.8 7.8 13.4 13.4 The Frankton park and ride may provide an opportunity to develop a rental car park and ride facility. Staged implementation commencing with subsidy of water taxi service, increasing to a larger ferry network potentially servicing Airport, Jacks Point, QT Bay, Sunshine, Water taxi/ferry network $ 5.0 5.0 5.0 5.0
Harley, tracks on Lake Wakatipu (perhaps with Park & Ride) as required. Includes Public Transport Public development of infrastructure at four locations. Mass rapid transit corridor (e.g. Gondola, light rail etc) from Frankton to town MRT corridor $$$ 160.0 160.0 centre. Provide tidal flow lanes along SH6A Introduction of enabling features to provide additional peak direction road capacity $$ 25.2 (Frankton Road) for buses and high occupancy vehicles
Minimal level of benefit $ Base level of investment Moderate level of benefit $$ Moderate level of investment Significant level of benefit $$$ High level of investment Costs ($m) Monetised Balanced Balanced Balanced PT & Balanced Benefits Infrastructure Active Modes Active Modes PT Focus Option Description Focus Focus Focus Bus priority which may include bus borders, widening, intersection upgrades with SH6A Corridor Improvements $$ 15.0 15.0 15.0 15.0 signal priority SH6 corridor and access improvements for residential traffic from Howards Drive, Ladies Mile Corridor Improvements $ 1.5 1.5 1.5 1.5 Stalker Road, Lower Shotover Road and Tucker Beach Rd. Investigate and construct a new arterial enabling expansion of the town centre Queenstown town centre arterial including PC50, development of the lake front and development of town centre PT $$ 72.0 72.0 72.0 72.0 hub. An alternative to SH6 as an access road to enable additional housing supply to the Quail Rise to Hansen Road link road $ 23.0 23.0 23.0 23.0
north of SH6 at Frankton. Infrastructure Grant Rd to Kawarau Falls Bridge - Stage Improves active mode safety, address parking concerns along corridor. Includes PT $$$ 20.0 20.0 20.0 20.0 Two hub and Park & Ride at Frankton. Provides more road space incl SH6/6A upgrade.. Shotover River Bridge (Arthurs Point) Additional one lane crossing in vicinity of Edith Cavell Bridge for all modes. $ 4.4 4.4 4.4 4.4 Duplication Identifying and implementing an on road and off road connected pedestrian cycle network for Queenstown. Includes additional active mode crossing of Shotover River. Improve high level bicycle link to Fernhill. Provide cycle hire scheme. Include Wakatipu active travel network $ 21.0 26.8 21.0 26.8 marketing, promotion and education. Provide cycle storage facilities, lockers and showers at location throughout the Queenstown and Frankton areas e.g., Fernhill
Active and Gorge Rd. Incl Jack's Point to Queenstown link. Frankton Track improvements Upgrade Frankton track including sealing and lighting existing path $ 2.4 4.8 2.4 4.8 Restrict vehicle access by time and/or location, including delivery restrictions on Pedestrianise town centre freight. Include circulation of buses around the town centre. Assumed to include $ 9.0 17.9 9.0 17.9 portions of Shotover, Camp, Ballarat and Church Streets. Ongoing enhancements to integrated journey/travel planning and Mobility as a Service - Stage Two - 0.5 0.5 0.5 0.5 booking/payment systems via mobile app. Management of parking cost, supply and time restrictions as a mechanism to encourage mode shift, manage travel demand and use of infrastructure in the town Develop and implement a parking strategy centre and Frankton. May include additional parking facilities and rationalisation $$ 0.1 0.1 0.1 0.1 between on street and off street supply. The strategy will include the P & R activities but this has been separated out in the QITPBC Programme as a PT item.
Queenstown workplace travel plans Work with major businesses to provide incentives for smart travel - 0.1 0.1 0.1 0.1
Behaviour/Planning Growth management strategy Review of the Growth Management Strategy 2007 - - - - - Development of an ovearching integrated land use and transport plan by Integrated land use and transport Queenstown Lakes District Council, NZ Transport Agency, Otago Regional Council - - - - - masterplan and Queenstown Airport Corporation.
Minimal level of benefit $ Base level of investment Moderate level of benefit $$ Moderate level of investment Significant level of benefit $$$ High level of investment
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Option Description New arterial road in Frankton connecting Remarkables town centre to SH6/Glenda Drive Eastern Access Road (Hawthorne Drive) (under construction) SH6 Kawarau Falls Bridge New two lane bridge to replace current Kawarau Falls Bridge (under construction) Grant Rd to Kawarau Falls Bridge Stage Upgrade to SH6/6A roundabout to include a second eastbound through lane (under One construction)
Increases in frequency and coverage. $2 flat fare. Plus supporting minor infrastructure Committed PT Improvements Stage One and increased parking revenue to support PT investment and encourage mode shift. Improve luggage carriage on buses. Mobility as a Service - Stage One Journey planning using real-time travel information accessble through mobile app. PT Improvements Stage Two - Further increases in frequency and coverage. Plus minor supporting infrastructure and Service/fleet improvements fleet renewal to EV. PT Improvements Stage Two - Hubs In Town centre and Frankton (Frankton delivered under Grant Rd to KFB Stage 2) The provision of parking facilities at appropriate locations (such as Frankton, Ladies Mile, Park and ride public transport services Jacks Point, Arrowtown/Arrow Jn) to enable greater use of public transport. The Frankton park and ride may provide an opportunity to develop a rental car park and ride facility.
Staged implementation commencing with subsidy of water taxi service, increasing to a
Public Transport Public larger ferry network potentially servicing Airport, Jacks Point, QT Bay, Sunshine, Harley, Water taxi service /ferry network tracks on Lake Wakatipu (perhaps with Park & Ride) as required. Includes development of infrastructure at four locations. MRT corridor Mass rapid transit corridor (e.g. Gondola, light rail etc) from Frankton to town centre. Bus priority which may include bus borders, widening, intersection upgrades with signal SH6A Corridor Improvements priority SH6 corridor and access improvements for residential traffic from Howards Drive, Stalker Ladies Mile Corridor Improvements Road, Lower Shotover Road and Tucker Beach Rd. Investigate and construct a new arterial enabling expansion of the town centre including Queenstown town centre arterial PC50, development of the lake front and development of town centre PT hub.
An alternative to SH6 as an access road to enable additional housing supply to the north of Quail Rise to Hansen Road link road Infrastructure SH6 at Frankton. Grant Rd to Kawarau Falls Bridge - Stage Improves active mode safety, address parking concerns along corridor. Includes PT hub Two and Park & Ride at Frankton. Provides more road space incl SH6/6A upgrade.. Shotover River Bridge (Arthurs Point) Additional one lane crossing in vicinity of Edith Cavell Bridge for all modes. Duplication Identifying and implementing an on road and off road connected pedestrian cycle network for Queenstown. Includes additional active mode crossing of Shotover River. Improve high level bicycle link to Fernhill. Provide cycle hire scheme. Include marketing, Wakatipu active travel network promotion and education. Provide cycle storage facilities, lockers and showers at location throughout the Queenstown and Frankton areas e.g., Fernhill and Gorge Rd. Incl Jack's
Active Point to Queenstown link. Frankton Track improvements Upgrade Frankton track including sealing and lighting existing path Restrict vehicle access by time and/or location, including delivery restrictions on freight. Pedestrianise town centre Include circulation of buses around the town centre. Assumed to include portions of Shotover, Camp, Ballarat and Church Streets. Ongoing enhancements to integrated journey/travel planning and booking/payment Mobility as a Service - Stage Two systems via mobile app. Management of parking cost, supply and time restrictions as a mechanism to encourage mode shift, manage travel demand and use of infrastructure in the town centre and Develop and implement a parking Frankton. May include additional parking facilities and rationalisation between on street strategy and off street supply. The strategy will include the P & R activities but this has been separated out in the QITPBC Programme as a PT item. Queenstown workplace travel plans Work with major businesses to provide incentives for smart travel
Growth management strategy Review of the Growth Management Strategy 2007 Behaviour/Planning Development of an ovearching integrated land use and transport plan by Queenstown Integrated land use and transport Lakes District Council, NZ Transport Agency, Otago Regional Council and Queenstown masterplan Airport Corporation.
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Queenstown Governance Group (April 17)
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Mass Rapid Transit (E.g. Gondola)
Queenstown Lakes District Council
ORC
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Funding Requirements by Option Investment Partner Expected Estimate 95%ile Estimate NZTA (HNO) ORC QLDC Notes regarding funding allocation Eastern Access Road (Hawthorne Drive) Committed
SH6 Kawarau Falls Bridge Committed
Grant Rd to Kawarau Falls Bridge Stage One Committed
Committed PT Improvements Stage One Committed
Mobility as a Service - Stage One Committed
PT Improvements Stage Two (service/fleet improvements) $ 14,000,000 $ 18,000,000 $ - $ 14,000,000 $ - 1.4m pa over 10 years Assume Frankton hub is on State Highway so 100% HNO and PT Improvements Stage Two - PT Hubs Queenstown hub is on Stanley St which may not be State $ 20,000,000 $ 30,000,000 $ 15,000,000 $ 1,000,000 $ 4,000,000 Highway in future so 50/50 with 5% ORC contribution Assume 3 on State Highway with 700 of 800 parks. Arrowtown Park and ride public transport services $ 13,400,000 $ 20,100,000 $ 11,725,000 $ - $ 1,675,000 not on SH has 100 of 800 parks.
Water taxi/ferry network (services and supporting infrastructure) This figure came up at meeting but largely unknown as to how
Public Transport Public $ 5,000,000 $ 7,500,000 $ - $ 1,000,000 $ 4,000,000 appropriate this is.
MRT corridor $ 160,000,000 $ 240,000,000 $ 160,000,000 $ - $ -
SH6A Corridor Improvements $ 15,000,000 $ 20,000,000 $ 15,000,000 $ -
Ladies Mile Corridor Improvements $ 1,500,000 $ 2,250,000 $ 1,500,000
Queenstown town centre arterial Costs based on 2014 Inner Links Stages 1-3 received from QLDC. $ 72,000,000 $ 90,000,000 $ 36,000,000 $ - $ 36,000,000 Assume costs shared as may be State Highway.
Quail Rise to Hansen Road link road Infrastructure $ 23,000,000 $ 34,500,000 $ - $ - $ 23,000,000
Grant Rd to Kawarau Falls Bridge - Stage Two $ 20,000,000 $ 30,000,000 $ 20,000,000 $ - $ -
Shotover River Bridge (Arthurs Point) Duplication $ 4,400,000 $ 6,600,000 $ - $ - $ 4,400,000
Wakatipu active travel network Bike hub and cycle scheme QLDC, Shotover River bridge and $ 26,800,000 $ 40,200,000 $ 12,800,000 $ - $ 14,000,000 Jacke Point HNO, other infrastructure costs shared.
Active Frankton Track improvements $ 4,800,000 $ 7,200,000 $ 4,800,000 $ - $ -
Queenstown town centre pedestrianisation $ 17,900,000 $ 26,850,000 $ - $ - $ 17,900,000
Mobility as a Service - Stage Two $ 500,000 $ 700,000 $ 150,000 $ 200,000 $ 150,000
Queenstown parking strategy $ 100,000 $ 200,000 $ - $ - $ 100,000
Behaviour Queenstown workplace travel plans $ 100,000 $ 150,000 $ - $ - $ 100,000 15% cost adjustment for project development, consenting, land acquisition (not * already included) $ 48,975,000 $ 72,637,500 $ 36,146,250 $ 2,430,000 $ 10,398,750 Totals $ 447,475,000 $ 646,887,500 $ 313,121,250 $ 18,630,000 $ 115,723,750 Percentage share by investment partner 70% 4% 26%
QUEENSTOWN LAKES DISTRICT COUNCIL Queenstown Town Centre Improving access and mobility in Queenstown’s town centre INVESTMENT LOGIC MAP Initiative PROBLEM BENEFIT
Increasing volumes Improved access to the of vehicle and central business district pedestrian movement by all modes - 15% creates congestion KPI 1: Increased use of with broad effects to alternative modes KPI 2: Decreased the quality of life unnecessary circulating of 50% vehicles
Cars are the preferred Improved functionality mode into and of the town centre around the town network for all users centre which creates 50% an inefficient use of KPI 1: Improved traffic road space and flow on arterial routes KPI 2: Increased journey parking time reliability 20%
The tension from Improved liveability conflicting demands and visitor experience between pedestrians, 35% cyclists and vehicles KPI 1: Increased degrades the Queenstown’s appeal to Queenstown visitors and businesses experience KPI 2: Increased resident 30% satisfaction
Investor: Erik Barnes Version no: 1.1 Facilitator: Jenny Coquilhat Initial Workshop: 28/01/2014 Accredited Facilitator: Yes Last modified by: Jenny Coquilhat 27/02/2014 Template version: 5.0 (Adapted for NZ Better Business Case)
Q I I I
Queenstown entral ransport
Improving access and mobility in Queenstown’s town centre
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Increased use of Number of cyclists, Value Value alternative modes pedestrians; mm/yyyy mm/yyyy Improved access to e.g. cyclist and reliability of public public transport – transport the central business district by all modes Multi-modal Level of Value Value service for 15% mm/yyyy mm/yyyy pedestrians, cyclists Decreased and buses unnecessary circulating of n% of buses arrive > 1 vehicles - 5% Occupied carparks Value minute before and < 5 vs. vehicles on roads mm/yyyy minutes after schedule mm/yyyy
Improved traffic Level of service (A-F) Value Value flow on arterial delivered for mm/yyyy mm/yyyy Improved routes vehicles 30% functionality of the town centre network for all users 50% Increased journey Standard deviation Value Value time reliability of journey time / mm/yyyy mm/yyyy 20% average minutes travel time
Increased resident Rates of resident Value Value satisfaction satisfaction levels mm/yyyy mm/yyyy 15% Improved liveability and visitor experience Rates of visitor 87% Visitor satisfaction Value 35% satisfaction vs visitor 12/2013 mm/yyyy spend Increased appeal to visitors and businesses Rates of business Value Value 20% occupancy vs % mm/yyyy mm/yyyy visitor spend
Erik Barnes 1.0 Jenny Coquilhat 05/02/2014 Yes Jenny Coquilhat 27/02/2014 5.0
QITPBC Recommended Programme Activity Options identified/supported in Queenstown Town Centre PBC Options identified/supported Wakatipu Basin Network Review Options
Eastern Access Road
SH6 Kawarau Falls Bridge
SH6/6A Interim Upgrade Bus stop information panels and service signange consisting of timetables, routes, fares etc. Wayfinding systems particulary for pedestrians. Establish consistancy across all the transport information provided by different agencies. Airport to ublic ransport ervice Improvements – nhanced trans ers, increased Significant operational improvements to PT services town centre journey (4.3) Skifields to town centre journey (4.4) frequency, different/ more routes, improved service quality
Marketing of multi-modal options to access Queenstown (QT) and its services Integrate transport ticketing options Skifields to town centre journey (4.4) Establish an integrated and flexible payment system across operators.
Improve luggage carriage on buses Install bike racks on buses (4.1) Services designed to meet the needs of tourists including skiers
Reduce public transport fares Integrated and flexible payment system across operators
Arterial route study: Bus / cycle / pedestrian facilities on major arterials. (2.1) Upgrade existing cycle paths Walking & cycling audit of roads & pathways (2.2) Improve cycling facilities and links with transport hubs
Bus priority on SH6A corridor
Provide cycle hire scheme Marketing of multi-modal options to access Queenstown (QT) and its services
Active travel network Park St / Thompson Street to town centre cycling connections (2.8) Improve cycling facilities and links with transport hubs
Provide park and ride public transport services Park and ride
Mobility as a Service Improving accessibility of public transport (PT) On and Off-street parking - Operational review of charges and time restrictions Parking enforcement (1.1) Implement a parking strategy Ballarat St off-street carparks Parking time limits and zones
Increase parking charges Transport Improvements Fund (1.10) Parking Pricing
Bike hubs and cycle priority Improve cycling facilities and links with transport hubs
Workplace travel plans
Pedestrianise town centre Shared space improvements (2.10) ontrolling rental vehicles in Queenstown’s
New town centre arterial Inner Links (2.9) Camp St bus stops facility/ amenity improvements (1.7)
Major public transport hub(s) Tourist Services Stops (1.8) Marketing of multi-modal options to access Queenstown (QT) and its services
Provide a water taxi/ferry network Airport to town centre journey (4.3) Improving accessibility of public transport (PT) Arterial route study: Bus / cycle / pedestrian facilities on major arterials. (2.1) Increase capacity on SH6 from Grant Rd to Kawarau Bridge Airport to town centre journey (4.3)
Additional crossing of Shotover River at Arthurs Point
Provide additional capacity to cross Kawarau River
Fully separated and dedicated PT corridor Airport to town centre journey (4.3) In rastructure – us riority ( ravel ime eliability ( us), imetable) Arterial route study: Bus / cycle / pedestrian facilities on major arterials. (2.1)
Provide tidal flow lanes along SH6A (Frankton Road) Airport to town centre journey (4.3) In rastructure – us riority ( ravel ime eliability ( us), imetable)
Active transport link from Jack's Point to CBD Marketing of multi-modal options to access Queenstown (QT) and its services
Establish transport hub for rental cars Airport to town centre journey (4.3)
VERSION 0.1
QUEENSTOWN INTEGRATED TRANSPORT PRELIMINARY BUSINESS CASE LIVEABILITY & VISITOR EXPERIENCE INSIGHTS
November 2016 – January 2017 LIVEABILITY & VISITOR INSIGHTS 2
WHO WE MET WE SPOKE WITH 24 RESIDENTS, 7 BUSINESS OPERATORS, 5 SUBJECT MATTER EXPERTS AND 16 TOURISTS.
1 uses public transport and walks - but she’s 36 getting a car soon. Locals
20 16 7 use a car primarily, but also other modes Female Male of transport.
15 drive / carpool exclusively. 01 02 21 07 05 Born here Grew up Business Subject matter here people experts Moved from elsewhere
3 are actively considering leaving the 19 3 2 Queenstown region. Permanent Seasonal Temporary residents workers workers LIVEABILITY & VISITOR INSIGHTS 3
WHO WE MET WE SPOKE WITH 24 RESIDENTS FROM ACROSS THE REGION.
2 Arrowtown
“I’m going to try cycling to work this summer.”
“I think I might move to Invercargill in the next couple 2 Arthur’s Point of years.” Lower Shotover 2 1 Lake Hayes Estate
Gorge Road 1 1 Shotover Country
Goldfield Heights 2 4 Frankton “I’ve had too many close shaves at roundabouts to take my motorbike into 4 Fernhill Frankton anymore.” 2 Kelvin Heights + The Remarkables Ski Area 1 Clyde
“When people come to stay I tell them not to use the bus. 1 Cromwell It’s just too expensive.” To Milford Sound
1 Wakatipu LIVEABILITY & VISITOR INSIGHTS 4
CONVERSATION OVERVIEW INTERVIEW METHOD
WE EXPLORED THESE HIGH-LEVEL QUESTIONS: LENGTH OF INTERVIEWS
• Why do you live/work in Queenstown? Business and Tourist interviews • What are the positives and BUSINESSES negatives? residents lasted from were shorter and What’s it like running a 45 minutes to just sharper, given the • What journeys do you typically business in the region? over one hour nature of conducting make and when? ‘intercept’ interviews on the street. • What is the experience of getting around?
• Modes of transport TOURISTS INTERVIEW CAPTURE
• Workarounds employed We asked what was easy and/or difficult about their • Journey planning journeys in the region, their preferred modes, • Their ideal journey and aspirations The in-depth Field notes were and whether the transport for the transport network and for interviews were audio taken, observations network impacted upon Queenstown in general recorded and then were recorded their holiday transcribed verbatim LIVEABILITY & VISITOR INSIGHTS 5
THEMES FROM CONVERSATIONS
Locals cite what they see as the Residents find it difficult to For some wanting to live in this best of Queenstown: its natural disentangle transport from the environment, this is coming at beauty and great outdoors, the other more significant challenge of a very high cost where their safe environment it offers families living in Queenstown, namely the low income and/or the cost of to raise children, and its great cost of living. living forces decisions that do sense of community. compromise their lives. Some are at a tipping point.
“It’s very expensive to live here. You “We love this area. It’s a really safe know people are paying for a room $300, $250. And the salaries are super place with the kids, and we’ve got the “Queenstown has changed so much low. It is really hard. And if you have park just around the corner that we go since we got here, that I have to be children, it’s even harder because I to all the time. The kids have got lots of honest every single day we discuss mean like the money they have to make friends here. It’s very family-oriented; can we afford to stay? Queenstown is to pay for day-care.” there’s families everywhere and they’re changing so much that it’s squeezing us all around the same age.” out, it’s just getting uncomfortable. It’s a mini city now, and rentals are huge and going up all the time.” LIVEABILITY & VISITOR INSIGHTS 6
THEMES FROM CONVERSATIONS
Peoples’ views of the transport Residents and business operators Residents say that there is no network are highly contextual; travelling within Queenstown shoulder season anymore; there they talk about their transport experience frustratingly seems to be an influx of people experience elsewhere and unpredictable journey times and in Queenstown all year round and compare this to their experience in it is difficult to plan to avoid this coincides with worsening Queenstown. congestion as this is no longer driver and pedestrian behaviour restricted to specific times of the (but not just by tourists). day (i.e. peak times).
“I walk everywhere in Wellington despite there being hills everywhere. The buses “The first year or so we were here, are good, I can get from the airport to “Saturday I went out, around 11am. And winter was definitely busier. It was really my hall, which is like 2-3 zones on the I couldn’t even get out to the airport noticeable the difference in the winter to bus for like $9, which is really cheap. roundabout because the traffic was the summer, and there was a dip in the Here I live 5 minutes from the centre of backed up to the roundabout again.” shoulder seasons as well, whereas now town and it costs me $8 to go one way.” winter and summer are becoming about the same and the shoulder seasons don’t seem to be as quiet.” LIVEABILITY & VISITOR INSIGHTS 7
THEMES FROM CONVERSATIONS
Locals indicate that with the Locals say that there is a lot of Locals’ responses reveal that the development of Frankton, their talk about improving the transport high cost of living, recent influx experience is now a tale of two network but that the action to back of people and increased tourism centres with dualities that bring up this talk is dragging and there is fostering an ‘Us versus Them’ mostly convenience and some is a lack of forward thinking. mentality in regard to locals and inconvenience. tourists.
“Quail Rise, Tucker Beach Road, getting “We tend to stay around the Frankton on to that road is really dangerous. The “We’ve seen people passing on blind area most of the time. Quite often if we traffic’s moving fast and you have this corners, yellow lines. In town you see can meet friends and go for coffee, or great big hill down the other side. And tourists just drive straight through a have walks around this area we tend to in the winter time when there’s grit and roundabout without checking what’s do it round here a little bit more, and ice it’s not good. Someone came up with coming or understanding the rules.” avoid the town centre, and I think it a really good idea a while ago and it would be good for those services, and was take [the road] under that bridge for more to be out this way.” and bring it up there which meant the traffic could just flow.” LIVEABILITY & VISITOR INSIGHTS 8
THEMES FROM CONVERSATIONS
People are now making decisions Locals have a near-universal view Tourists talk about traffic and about where they live and work that the public transport network parking pressures but these are and get around based on the fails on many levels: buses are very insignificant compared to current state of the transport expensive, unreliable, infrequent other places they’ve visited and network. on many routes and limited in the when put into the perspective of places they can get residents to. their total experience.
“I’ve had to cancel ballet lessons for my daughter out in Arrowtown. I’ve cancelled “Yeah I will say probably expensive and the children’s swimming lessons in limited public transport for sure. It’s central Queenstown because it’s just too hard to get to places if you don’t drive chockablock, and I’m cutting down my in Queenstown. It’s not designed for work contracts and losing out on pay.” people who don’t drive.” LIVEABILITY & VISITOR INSIGHTS 9
THEMES FROM CONVERSATIONS
Business operators talk about Tourists who have been to some quite specific congestion Queenstown frequently cite how points affecting their business; they have changed their behaviours beyond these though they, like as a result of experiencing traffic everyone else, have adjusted and/or parking issues. their behaviours to work around problem areas.
“So we’ve seen our staff engagement and staff quality of life drop quite a lot, you know that extra hour a day in the traffic, when it’s every single day that becomes quite a big deal for us.” LIVEABILITY & VISITOR INSIGHTS 10
PORTRAITS
CHILD PICK UP
Caro Mariana Daniel Kevin
A local who is An in-home childcare A young seasonal A real estate agent considering leaving provider, who resident who is who relies on efficient Queenstown for a spends a lot of time making the most of driving and good different lifestyle shuttling kids around the environment and parking in order to Queenstown doesn’t worry too do his job much about how he will get around RESIDENTS
Cheng Mike Gaz
A first-time tourist A repeat Queenstown A local business from overseas who visitor who has owner who wants to prefers to relax and get developed transport encourage tourists to around via a tour bus workarounds to make Queenstown things easier
TOURISTS BUSINESS OWNER AND RESIDENT LIVEABILITY & VISITOR INSIGHTS 11
BACKGROUND
Caro is a local who moved She lives in Frankton with her She loves Queenstown, but she from Auckland 8 years partner and their dog. moved here for solitude and a ago because she loved the relaxed outdoor lifestyle. The She used to have a really growth of the town, the traffic quaintness of the town. tight-knit group of friends but issues and the high cost of some of them have moved to She works as an office manager living are slowly eroding her Invercargill because the housing in downtown Queenstown and feelings about the town. parks her car in a building for prices got too high. She visits them every few weeks. Caro $5.00 a day.
TRANSPORT GOALS LIFESTYLE GOALS BARRIERS TO GOALS A local who is considering • A consistent travel time to • Easily connect with her • Friends leaving the area leaving and from work each day friends and enjoy a meal • Lack of parking in the CBD regularly in town • Knows the peak times for Queenstown IMPACT OF TRANSPORT traffic so she can plan her for a different • She wants to retain the NETWORK: MEDIUM errands around them like quaint small-town feeling that lifestyle supermarket shopping Queenstown had when she Why? first moved here 8 years ago Although she knows it’s • Easy access to the vibrancy not as bad as Auckland’s of the town centre • Her rent to stay stable so she “We don’t see our traffic issues, the can keep the same quality of friends as much as we transport delays have living used to because we meant she doesn’t get out “This place used to feel don’t want to compete • Retain the same access to the as much socially. much smaller, and outdoors and the walks/hikes with the tourists in Other livability factors: more homely” that she and her partner love town or get stuck in High housing costs traffic visiting each Friends moving away others’ homes” Growing population Outdoors LIVEABILITY & VISITOR INSIGHTS 12
BACKGROUND
CHILD Mariana and her husband have the car. On the return trip, the cut down her contracted work PICK UP two young boys and they live children tend to fall asleep on hours, which means less income in Kelvin Heights. She is an the drive home, thus disrupting for the family. Mariana loves in-home child care sleep patterns. Mariana is under living in Queenstown – she’s professional who picks pressure to get the kids to their near her family, there is a children up and returns them homes on time for activities great community feel, and it’s at the end of the day. their parents may take them to, a safe, wonderful place for such as swimming lessons. children. But the high cost of This requires being in the car Mariana housing, coupled with the traffic during peak times. This can To help avoid the peak driving headaches, is driving them to be a real struggle – she must times, Mariana has had to think about leaving Queenstown. An in-home get her boys up early and into childcare provider, who TRANSPORT GOALS LIFESTYLE GOALS spends a lot of IMPACT OF TRANSPORT NETWORK: VERY HIGH time shuttling • A seamless car trip to pick • To buy a house, maybe kids around up and drop off the children in Lake Hayes Estate or Why? Queenstown from her in-home child care Arrowtown The traffic congestion business • To earn more money has contributed to lower • A journey that is enjoyable earning potential and a “I’m really at my wit’s reduced quality of life for the children BARRIERS TO GOALS end with the traffic. It for Marianna, her family has a huge impact on • A predictable journey and her clients. • Intense traffic issues our quality of life. We’re and roadworks Other livability factors: always considering • Traffic delays and High housing costs whether we can continue unpredictable peak times Great community to stay here” Good for kids • High house prices LIVEABILITY & VISITOR INSIGHTS 13
BACKGROUND
Daniel lives in Palmerston Currently he’s staying with a and partying lifestyle. His North where he goes to Massey mate’s family in Arrowtown, but friends will pick him up to get University, but heads to the week before that he was in into town, but they sometimes Queenstown in the summers Arthurs Point. get a taxi home if they’ve had too much to drink – this is very and term breaks for casual He manages to get to work expensive depending on how far work at the Skyline. He would either driving in with someone out he’s living. love to live permanently in the or hitch hiking from strangers. region once he’s finished his He’s usually not staying close Daniel studies enough to town to walk or cycle. He has tried the bus but it’s too Daniel has a strong social expensive and unreliable. A young network so he finds jobs easily. He loves Queenstown in the seasonal He either lives with friends or family because he can’t afford a winter for snowboarding and in resident who place of his own. the summer for the outdoors is making the TRANSPORT GOALS BARRIERS TO GOALS most of the IMPACT OF TRANSPORT NETWORK: MEDIUM environment • An easy way to get to work • When friends aren’t around and doesn’t without owning a car to give him a ride Why? worry too much • High taxi fares He manages to get around about how he LIFESTYLE GOALS by relying on his friends • High bus fare and an and others. It only works will get around • To have fun, make a bit of unreliable bus schedule due to the short season money and ultimately move • Hitch hiking is not always he’s there. into the region permanently successful in getting him to “I rely on my friends to Other livability factors: work on time drive me around” High housing costs Family and friends Outdoors Great lifestyle LIVEABILITY & VISITOR INSIGHTS 14
BACKGROUND
Kevin drives everywhere and He is annoyed with driver hard for the family. They can’t needs access to both short and behaviour and thinks tourists afford a second car just yet longer term parking in town to shouldn’t be allowed to drive in since they’re saving for a house. do business. This is a constant Queenstown at all. Kevin likes living near town, battle and he is particularly He lives in Fernhill with his wife and he loves the fact that their frustrated that most of the and one school-aged daughter. daughter can walk to school library car parks have been His wife walks to school with and his wife can walk to work. allocated to camper vans. their daughter on her way to However, they are thinking Kevin work, except on days when Because he is on the road all day about moving to Lake Hayes to the weather is bad when Kevin for work, small delays with traffic get the sun throughout the year has to drop them off. He picks build up making it impossible and a newer house once they A real estate them both up on his way back to keep to a schedule. He thinks can afford it. home so they don’t have to walk agent who relies there used to be peak seasons, up the hill. Because of traffic on efficient but now the traffic is bad all year congestion, he is often late to and even unpredictable hour to driving and pick them up though, which is good parking hour, day to day. in order to do TRANSPORT GOALS LIFESTYLE GOALS IMPACT OF TRANSPORT his job NETWORK: MEDIUM • Getting to business • Family life in Lake Hayes appointments and meetings Estate Why? “I get really sick of the easily and on time His level of frustration builds driving and parking • Good driver behaviour BARRIERS TO GOALS up easily because he deals with traffic and parking issues in this town. It • Not enough parking problems all the time makes it hard to get on • Can’t predict/or avoid peak and do my job” Other livability factors: traffic times Small town feel Wife and child can walk to work/school LIVEABILITY & VISITOR INSIGHTS 15
BACKGROUND
Cheng is a first-time visitor She feels safe exploring the reviews on Weibo. She enjoys from China. She is a retiree city both independently and Queenstown’s natural beauty, who enjoys a lot of financial with a couple of her friends on quality food and clean air. freedom the tour. She finds it very easy to get around because of the She travelled to Queenstown hop-on hop-off nature of the with a Chinese tour group and tour bus. Cheng was drawn loves that everything is pre- to Queenstown by the rave Cheng planned for her
A first-time TRANSPORT GOALS LIFESTYLE GOALS tourist from “This is freedom – overseas who • Have a fun and relaxing trip • Take great photos of the everything is sorted out landscape prefers to relax • Get to the different activities for me. My friends and the tour bus has planned for and get around • Buy nice high-quality gifts for I just hop on the bus in the day easily and on time family and friends back home the morning and take in via a tour bus both in Queenstown and the • Take in the natural beauty the sights and activities” wider region and breathe the fresh air • Have a seamless transition in “The tour bus moved and out to the airport IMPACT OF TRANSPORT a little slow at some BARRIERS TO GOALS NETWORK: VERY LOW points maybe, but it’s • Congestion on the roads Why? nothing compared to As a bus tourist she’s • Bad weather conditions what it’s like back in able to do everything she the hustle and bustle of needs to do easily and China or other places comfortably. Someone I’ve travelled to” else is managing the transport for her. LIVEABILITY & VISITOR INSIGHTS 16
BACKGROUND
Mike has travelled with his wider region easier, especially They plan to stay downtown fiancée Lily from Brisbane to the wineries in Wanaka and on the flat along the lake front attend a friend’s wedding. This the Nevis bungee. Mike and for the rest of the trip and will is their second time here. They Lily purposely chose to stay return the hire car beforehand. are excited to explore the town in Arrowtown while they have Mike and Lily considered using again and take advantage of the car to make parking easier the local bus system for the the adventure activities they because it was such a hassle entire duration of their trip, but missed out on the first time last time they stayed downtown. thought there were too many around. Parking and dangerous driver Mike bus changes needed and it behaviour downtown made them They have hired a car for would have cost them more in apprehensive to drive their hired the first few days of the trip the long run. car in the area. A repeat to make getting around the Queenstown visitor who has developed TRANSPORT GOALS BARRIERS TO GOALS transport “The roads here are quite workarounds to Explore the wider region and • Lack of parking space in the different to what I’m used make things easier move between the different town centre to back home. They’re activities they have planned • The winding and hilly roads much curvier here and reliably and with ease the angles of the hills are • The narrow roads, especially really scary to drive” “Parking was such a when cars are parked on LIFESTYLE GOALS nightmare last time we either side IMPACT OF TRANSPORT stayed downtown – we • Have fun • One-way bridges NETWORK: LOW – MED left the car back at the • Get around easily • Lack of good bus system Why? hotel most days. We Because they have won’t be making the • Enjoy the adrenaline-inducing managed to adapt their activities available same mistake this time visit to the transportation by having a car in town” network challenges using prior knowledge LIVEABILITY & VISITOR INSIGHTS 17
BACKGROUND
Gaz lives in a lovely home that They ski and snowboard in the Gaz has a laid-back attitude he and his wife built on the winter and mountain bike in and thinks people should stop Lower Shotover on a section the summer. complaining about Queenstown overlooking the river. They transport issues. He thinks tourists are great, and he plan to live there through Gaz’s work takes him to believes their driving isn’t any retirement. Gaz owns a meetings across the district, but worse than that of the locals. He lucrative tourist business that his office is in the town centre where he has his own car park always tells people how bad it is Gaz he and his business partner onsite. He doesn’t see the traffic in Auckland, where people don’t have built up over the past 8 as a big problem and just tries have Queenstown’s mountain years. Gaz and his wife have to avoid peak times. He heads views to help pass the time two teenage kids. The whole A local business into the office early to avoid the while they’re in the car. family loves the outdoors. owner who wants morning rush. to encourage tourists to TRANSPORT GOALS BARRIERS TO GOALS Queenstown IMPACT OF TRANSPORT NETWORK: LOW • Get to work easily • Traffic problems • Not enough tourists to Why? “The tourists are what • Get to regional meetings when required support business Because he takes the makes this place transport issues in stride tick, and Queenstown and believes that it is wouldn’t be the same LIFESTYLE GOALS so much better than in without them” Auckland • Enjoy the outdoors in Queenstown and retire in Other livability factors: style Outdoors Winter sports Great lifestyle LIVEABILITY & VISITOR INSIGHTS 18 DATA MAP LIVEABILITY & VISITOR INSIGHTS 19
CHALLENGE STATEMENTS HOW MIGHT WE...
Make it easier for a Improve known Make public transport a person on low income network congestion viable option for locals to live and work in points? and visitors alike? Queenstown?
Ensure that both locals Enhance a visitor’s and tourists can access experience of central attractions Queenstown through and businesses when the transport network? needed? LIVEABILITY & VISITOR INSIGHTS 20 PROGRAM ASSESSMENT TOOL
Assessment
QUEENSTOWN VISION To enhance the quality of life for all people within the District. (QLDC Mission)
To position Queenstown as the Southern The Queenstown Lakes District has a functional, Hemisphere’s premier four season lake and integrated, multi-modal and sustainable alpine resort… sustainable, year round, visitor transport system that supports a thriving, healthy growth… . community and enhances the visitor experience.
(Destination Queenstown Vision & Mission FY15/16) (Shaping Our Future Transport Taskforce Vision 2046)
– 3 3
LIVABILITY & VISITOR EXPERIENCE CHALLENGES
Make it easier for a person on low income to live and -3 3 work in Queenstown?
Improve known network congestion points? -3 3
Make public transport a viable option for locals and -3 3 visitors alike?
Ensure that locals and tourists can access central attractions -3 3 and businesses when needed?
Enhance a visitor’s experience of Queenstown through the -3 3 transport network?
CUSTOMER GOALS
CHILD PICK UP
Mariana Caro Kevin Daniel Gaz Mike Cheng
An in-home A local who is A real estate A young A local business A repeat A first-time childcare considering agent who relies seasonal owner who wants Queenstown tourist from provider, who leaving on efficient resident who to encourage visitor who overseas who spends a lot of Queenstown driving and is making the tourists to has developed prefers to relax time shuttling for a different good parking most of the Queenstown transport and get around kids around lifestyle in order to do environment workarounds via a tour bus Queenstown his job and doesn’t to make things worry too much “The tourists are what easier “We don’t see our about how he makes this place “The tour bus moved “I’m really at my wit’s friends as much as we “I get really sick of the tick, and Queenstown a little slow at some will get around “Parking was such a end with the traffic. It used to because we driving and parking wouldn’t be the same points maybe, but it’s nightmare last time we has a huge impact on don’t want to compete issues in this town. It without them” nothing compared to stayed downtown – we left our quality of life. We’re with the tourists in makes it hard to get what it’s like back in “I rely on my friends to the car back at the hotel always considering town or get stuck in on and do my job” the hustle and bustle drive me around” most days. We won’t be whether we can continue traffic visiting each of China or other making the same mistake to stay here” others’ homes” places I’ve travelled to” this time by having a car in town”
*Used in stakeholder workshop to assess multiple programs