臺灣 TAIWAN TAOYUAN INTERNATIONAL AIRPORT AIRPORT DIRECTORY
No. 9, Hangzhan S. Rd., Dayuan Township, Taoyuan County 33758, Taiwan R.O.C. Service Line +886-3-3983728 TTIA
7/2013 Arrivals Information 02
Departures Information 04
Traveler Service 06
Airline Counters 08
T1 T1 T2 TransportationT2 MAP MAP 10
T1 T1 T2 T2 MAP TerminalMAP 1 12
T1 T1 T2 T2 MAP MAP Terminal 2 16
Main Service Counters, Taoyuan International Airport Terminal 1: Arrivals Service Counter, +886-3-3982143 Departures Service Counter, +886-3-3982144 Terminal 2: Departures Service Counter, +886-3-3983274 +886-3-3983294
Tourism Bureau Service Counter, Taoyuan International Airport Terminal 1: +886-3-3982194 Terminal 2: +886-3-3983341 2 3 Arrivals Information
Quarantine Immigration Baggage Claim Animal & Plant Quarantine Customs Inspection ● Baggage Storage and Packing Baggage storage, delivery, packing, home retrieval, and home delivery services are provided at the Baggage Service Counters in Mandatory Documents Terminals 1 and 2. Service Hours: 06:00~23:30 Terminal 1 North Side of 1F Departures Hall+886-3-2552233 ● Taiwanese Travelers: Passport, Disembarkation Card (not Terminal 2 South Side of 1F Arrivals Hall +886-3-2552290 required for those with household registration in Taiwan) South Side of 3F Departures Hall+886-3-2552250 ● Foreign Travelers: Passport, Visa, Plane Ticket, Disembarkation Card Animal & Plant Quarantine Quarantine Travelers are strictly prohibited from entering with fresh fruits or vegetables along with other unauthorized animal or plant products. Travelers proceeding to the fever screening station must remove Anyone carrying these products must complete quarantine their hat to facilitate infrared body temperature detection. procedures at the Animal & Plant Quarantine counter. Those suspected of health abnormalities must undergo quarantine Bureau of Animal and Plant Health Inspection and Quarantine, measures in accordance with immigration quarantine regulations in Council of Agriculture, Executive Yuan Taiwan. Service Information: Terminal 1, +886-3-3982268; Terminal 2, +886-3- Service Information, Centers for Disease Control, Ministry of 39833711 Health and Welfare: http://www.baphiq.gov.tw/index/index.html Terminal 1, +886-3-3982584; Terminal 2, +886-3-3983395 http://www.cdc.gov.tw/ Customs Inspection Immigration Mandatory Documents After claiming baggage, travelers whose luggage does not exceed duty free limitations and who are not carrying controlled or prohibited ● Taiwanese Travelers: Passport, Disembarkation Card (not items or items with import restrictions should proceed to the counter required for those with household registration in Taiwan) labeled “Nothing to Declare” (green). Other travelers should proceed ● Foreign Travelers: Passport, Visa, Plane Ticket, Disembarkation to the counter labeled “Goods to Declare” (red) to undergo customs Card procedures. ● Automated e-Gate First time applicants must bring their passport and either their ROC Taipei Customs, Customs Administration, Ministry of Finance ID card, NHI card, or driver’s license to an e-Gate Registration Counter Service Information: Terminal 1, +886-3-3982307; Terminal 2, +886-3- located in the arrivals or departures areas of Terminals 1 or 2. 3983386 http://www.taoyuan-airport.com/chinese/declaration ● National Immigration Agency, Ministry of the Interior Service Information: +886-3-3985010, ext. 7401~7405 http://www.immigration.gov.tw/egate/index.html Hotel Information Counter Provides reservation services and traveler information for hotels near Baggage Claim the airport and within the city. After passing through immigration, travelers should proceed to the Terminal 1: North Side of Arrivals Hall. baggage claim area to pick up their luggage. Terminal 2: South Side of Arrivals Hall. ● Bonded Baggage Airport Hotel (Novotel Hotel) Inquiries on 24-hour bonded baggage service can be answered at Novotel Hotel, Taipei Taoyuan International Airport, is about five the bonded baggage service counter. minutes drive from the airport. Service Information: Free shuttle bus pickup locations: Terminal 1, +886-3-3982326; Terminal 2, +886-3-3983369 Terminal 1: Platform 1 of the B1 Arrivals Hall bus pickup area. Terminal 2: Platform 9 of the Arrivals Hall bus pickup area. 4 5 Departures
Check-in Baggage Check-in Security Check Immigration Baggage Check-in After completing check-in procedures and baggage check-in, ensure that your baggage has passed through X-ray inspection before leaving Travelers should complete check-in procedures at their respective the counter. airline counters two to three hours before flight departure. ● Travelers bound for the United States are allowed up to two free The latest time to complete check-in procedures prior to departure is pieces of checked luggage, with each piece limited to 23 kg. based on the regulations of each airline. ● Travelers bound for countries or regions outside the United States Mandatory Documents receive a free baggage allowance of up to 30 kg for first class and business class passengers, and 20 kg for economy class passengers. ● Taiwanese Travelers: Passport, Plane Ticket ﹡ For additional baggage regulations travelers should contact their airline. ● Foreign Travelers: Passport, Plane Ticket, Embarkation Card (only for travelers who changed their passport Security Check after entering Taiwan) Before passing through the metal detector, travelers should remove Check-in all metal objects and send them through the X-ray machine with their carry-on baggage. Travelers must present their plane ticket and passport to complete check-in, seat assignment, and baggage check-in. ● Carry-on Baggage Regulations: Liquid, gel or aerosols carried on or placed in carry-on baggage must be held in containers not exceeding 100 ml each. After completing check-in, travelers must retrieve their documents, These containers should be placed in a resealable, transparent plastic bag boarding pass, and baggage receipt. For fast and convenient check-in no more than 1 liter in volume. services, travelers can also use self check-in kiosks. ● Each traveler is limited to one aforementioned plastic bag. Travelers must Airlines that provide self-check-in kiosk services include: remove the bag from their carry-on baggage in the inspection line and place it in the plastic basket for visual and X-ray inspection. China Airlines (CI), EVA Airways (BR), Cathay Pacific Airways (CX), Trans Asia Airways (GE), Delta Airlines (DL), United Airlines (UA), KLM Asia (KL), Dragonair ● Travelers carrying baby food/breast milk or other liquids, gels or aerosols (KA), and All Nippon Airways (NH) necessary for diabetic treatment or other medical purposes should notify the airline in advance and declare the items to security inspectors in the ﹡ For inquiries regarding whether your plane ticket and passport are compatible security lines. Upon obtaining approval, these items may be excluded from with these facilities, please contact your airline. Self check-in service is based the aforementioned limitations. on individual airline regulations. ● Departing or transit travelers may carry liquids, gels or aerosols purchased at airport control zones or onboard previous flights. However, the items must VAT Refund for Foreign Travelers be packaged and sealed in plastic bags showing valid proof of purchase. ● Non-solids which do not meet the regulations above may only be placed Customs and VAT Refund Service Counter for Foreign Travelers within checked baggage. Foreign travelers who make purchases of at least NT$3,000 on the ﹡ Aforementioned regulations can vary based on destination and airline. same day from the same Tax Refund Shopping (TRS)-posted store are Travelers should check with their airline for more detailed information. eligible for a VAT refund. To claim the refund, they must take the goods out of the country within 30 days of purchase and apply at the customs Immigration service desk at their port of departure. After passing through the security check, travelers need the following documents for immigration. If the store has posted that it is qualified to conduct Authorized Cash Tax Refunds - TRS, and the customer’s same-day accumulated tax refund is Taiwanese Travelers: Passport, Boarding Pass NT$1,000 or less (equivalent to purchases of taxable goods amounting Foreign Travelers: Passport, Visa, Boarding Pass, Embarkation Card to approximately NT$21,000 or less), then the customer can apply for a (only for travelers who changed their passport after entering Taiwan) refund at the store. Service Information: 03-3985010, ext. 7401~7405 Service Information: Terminal 1, +886-3-3982308; Terminal 2, +886-3-3983401 ● Automated e-Gate Service Location: 1F Departures Hall, Terminal 1; 3F Departures Hall, Terminal 2 Service Hours: 24 hours First time applicants must bring their passport and either their ROC ID card, NHI card, or driver’s license to an e-Gate Registration Counter located in the arrivals or departures areas of Terminals 1 or 2. 6 7 Traveler Service
Free Service Facilities ● A children’s play area is available for families to enjoy. ● There is a nursing room to help mothers care for their children. ● Free Wi-Fi is available throughout the airport for ● Massage chairs are available in waiting lounges for travelers to go online. travelers to relax while waiting for their flight. ● Taoyuan International Airport offers an online platform ● Various Taiwanese cultural works are displayed in a special to help travelers see if their misplaced belongings were cultural corridor. recovered.（ http://laf.taoyuan-airport.com/laf/） ● Three types of prayer rooms for Muslims, Protestants/Roman ● The Terminal 1 Transfers Area has a theater where Catholics, and Buddhists cater to the religious needs of travelers can watch classic films while waiting for their travelers. connecting flight. ● Courteous Service for Travelers with Physical Disabilities ● There is a mobile phone recharging area that provides chargers for all major brands. ﹡ Walkways: The airport has elevators, inclined electric walkways, and wide ramps for wheelchair access. There is also a designated wheelchair lane on the path to the terminal Skytrain platform. ﹡ Wheelchair and Assistive Service: Service counters can assist those with physical or mental disabilities, seniors, pregnant women and others with special needs. Travelers who require assistive services should contact ground crew who can provide wheelchairs and help with customs clearance. ﹡ Public Phones: Insurance Services The airport has public phones set close to the ground for easy access for those with disabilities. Terminal 1: 3F Departures Hall ﹡ Courtesy Counter: Terminal 2: 3F Departures Hall There are courtesy counters at the bus ticketing counters to Service Hours: 05:00~22:30 provide bus ticketing services to travelers with physical disabilities. ﹡ Restrooms: Accessible facilities are available for travelers and families with special needs. Currency Exchange
Terminal 1: B1 Food Court, 1F Arrivals and Departures Halls, 3F Departures Hall Terminal 2: B2 Food Court, 1F Arrivals Hall, 3F Departures Hall
＊ Notice: There are no ATMs in the restricted area. Travelers who plan to shop in the airport duty free shops should prepare cash or credit cards before passing through customs. 8 9 Airline Counters
Terminal 1 Terminal 2
CI China Airlines (Flights to Europe and Asia (Mainland CI China Airlines (Flights to D7 AirAsia X China and Japan Excluded)) USA, Canada, Australia AK Air Asia Berhad MH Malaysia Airlines and Mainland China) BX Air Busan PR Philippine Airlines JL Japan Airlines HX Hong Kong Airlines VN Vietnam Airlines CA Air China UA United Airlines KE Korean Air CZ China Southern MF Xiamen Airlines 3K Jetstar MU China Eastern Airlines PQ Philippines AirAsia GA Garuda Indonesia Airways SC Shandong Airlines JW AirAsia Japan AE Mandarin Airlines (Mainland China Flights Excluded) HU Hainan Airlines K9 TonleSap Airlines ZH Shenzhen Airlines GE TransAsia Airways SQ Singapore Airlines TG Thai Airways KL Royal Dutch Airlines 5J Cebu Pacific Air DL Delta Air Lines TR Tiger Airways AE Mandarin Airlines (Mainland China Flights) Z2 Zest Air 3U Sichuan Airlines BR Eva Airways CX Cathay Pacific NH All Nippon Airways KA Dragon Airlines OZ Asiana Airlines NX Air Macau FM Shanghai Airlines FE Far Eastern Air Transport B7 Uni Air TZ Scoot MM Peach Aviation HA Hawaiian Airlines WD Phnom Penh Airlines 10 11 T1 T1 T2 TransportationT2 MAP MAP
Skytrain Route
CAL Park & The Reserved Site Terminal 2 Control Tower Terminal 1 Airport Hotel For Terminal 3
Hsinchu Guandu
15
International Airport Toward Taoyuan Taoyuan Toward
Toward 113 Dayuan National Freeway No. 1 Hangzhan N. Rd 4 and Taoyuan Inner 110 Toward Taoyuan Toward the Freeway
International Airport Air Cargo Terminal Toward Taoyuan Toward
2
To Terminal 1, 2 Parking Lot Hangzhan S. Rd Parking Lot Parking Lot Parking Lot No.1 Nankan No.4 No.3 No.2 Interchange 1 1 Taipei Taichung, National Freeway No. 1 Kaohsiung Chungli Toward National Freeway No. 3
Buses to the City Destination Company Service Hours Taipei Taipei City Kuo-Kuang, Free Go, 05:40 - 01:30 (Additional Evergreen, CitiAir Bus Departure at 03:00) Approximate Travel Time: 1 Taipei Main Station Kuo-Kuang, CitiAir Hour Bus Songshan Airport Kuo-Kuang, Free Go
Nangang Exhibition Kuo-Kuang Car Rental Services Center ● Taipei City Hall Bus CitiAir Bus Hotai Leasing Corporation Station North Side of 1F Arrivals Hall, Terminal 1 05:00-24:00 Taichung Kuo-Kuang, Free Go, 06:10-01:00 Ubus Approximate Travel Time: 2 Telephone:+886-3-3983636 Hours Zhongli Bus Station Ubus 04:00-00:10, Departure Every ● Ching Bing Auto Leasing Co 30 Minutes 00:10-04:00, Departure Every North Side of 1F Arrivals Hall, Terminal 2 06:00-00:30 60 Minutes Approximate Travel Time: 30 Telephone: +886-3-3983979 Minutes Taoyuan Taoyuan Bus Taoyuan Airport: 06:35-22:10 Taoyuan: 5:55-21:30 Approximate Travel Time: 40 Taxi Service (24 Hours) Minutes Zhongli Taoyuan Bus Taoyuan Airport: 7:43-20:10 ● Terminal 1 Taxi Service Center: +886-3-3982832; Zhongli: 07:00 -19:20 Approximate Travel Time: 40 Location: South Side of Arrivals Hall Minutes Taoyuan High Speed Rail Ubus 06:15-22:45, Departure Every ● Terminal 2 Taxi Service Center: +886-3-3983599; Station 5-10 Minutes Approximate Travel Time: 25 Location: South Side of Arrivals Hall Minutes ※Contact the bus ticket counters for information on additional routes. 12 13 T1 T1 T2 T2 MAP TerminalMAP 1
Departure Avenue
CX VIP GE VIP TG VIP The MORE CI VIP 4F Lounge Lounge Lounge Business Center Lounge
B6 A7 B9 A9
Departure Passport Check Hall
3F Departure Immigration Hall
Departures Departures ATM 3 3
To 3F To 3F Quarantine Quarantine 2
B1 Arrival Passport Check Hall A1 B5 A6
T2 T2 To T2 Skytrain To T2 Skytrain B6 A6 2F B9 A9 Administrative Area Arrivals Arrivals
To 3F To 3FTo 3F
B1 A1 B5 A5
1 National Immigration Agency Arrival Area Departure Area Non-Controlled Area 2 Ministry of Foreign Affairs Office of Taoyuan Airport Information Internet Elevator Smoking lounge Automated external defibrillator Shops Restaurant Currency exchange Nursery room Breastfeeding room 3 Insurance Counters Rest area Children play area Prayer room Shower ATM ATM Stairs Transfer Airlines desk/ Transfer counter Skytrain to terminal 1 /2 14 15 T1 T1 T2 T2 MAP TerminalMAP 1
Taxi BoardingArea Auto Boarding Area
8 1 9 Arrival Hall To T2 Skytrain 2 6 Shuttle Bus 1F Station Baggage Process Center 10 Private vans car park area Crew tronsport
5 4 Escalator for Departures 3 Departure Hall 1 2 3 4 5 6 7 8 9 10 11 12
7
Auto Boarding Area
Car part 2
Hotel Bus Bus Station Tour Bus B1 12 11 To 1F To 1F Arrivals Hall Arrivals Hall 16 Ticketing Counter 15
T1 Food Court To 1F To 1F ATM ATM Departures Hall Departures Hall
13 14 Express bus / Tour bus unloading area
Car part 1
1 Foreign workers Airport Pick-up 7 Documents, photographic services Arrival Area Departure Area Non-Controlled Area Service Center 8 Tourism Bureau's Service Counter Information Internet Elevator Post office Automated external defibrillator 2 Rental Car Service Center 9 Taxi Area Shops Restaurant Currency exchange Rest area Nursery room Breastfeeding room 3 National Immigration Agency 10 Left luggage Children play area Hotel information Telecommunication service Shower ATM ATM Bank 4 Baggage Service Center Medical center Skytrain to terminal 1 /2 Transfer Airlines desk/Transfer counter 5 Customs Declaration & Tax Refund 11 12 13 14 Parking Payment Machines Baggage claim Animal & plant quarantine Ticketing counter Stairs 6 Duty Free Shop Service Desk 15 16 Convenience Stores 16 17 T1 T1 T2 T2 MAP MAP Terminal 2
13 14 SQ VIP Lounge BR VIP Lounge
4F BR Transit Hotel The More Business Center BR VIP Lounge Supreme lounge
11
D1 C1 D5 3 C5 3F
Departures 1 Departure Inspections Counter to T1 Skytrain Departures Departure Hall 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ATM ATM D5R C5R 6 7 4 5 8 10 9 2
12 Auto Boarding Area Car part 4 Auto Boarding Area
D1 C6 D10 C10
1 Official Pass Application Section 8 Hai Tien Forwarding Counter Arrival Area Departure Area Non-Controlled Area
2 JL VIP Lounge 9 Baggage Service Center Information Internet Elevator Automated external defibrillator ATM ATM Shops 3 CI VIP Lounge 10 National Immigration Agency Restaurant Currency exchange Nursery room Breastfeeding room Children play area 4 5 Insurance Counters 3 11 Mind Garden Prayer room Hotel information Telecommunication service Medical center Smoking lounge 6 Customs Declaration & TaxD1 Refund 12 Arts Exhibition Space Rest area Stairs Skytrain to terminal 1 /2 Over-sizedC1 check-in counters D5 C5 7 Mobile Tourist Services 13 Beauty Center and Spa 14 Blind Massage Center Transfer Area Transfer Area T1 Skytrain Arrivals Arrival Immigration Hall Arrivals T1 Skytrain
Quarantine 1 2 Quarantine
D6 4 C6 D10 C10 Gift Boulevard
Car part 4
Express Bus Station Hotel Bus Station Tour Bus Station 10 Express Bus Tour Group Vehicle Waiting Room Waiting Area 10 11 Shuttle Bus Station
To High Speed Rail Station 5 Customs Inspection Counter 9 7 ATM 8 Bus Unloading Area Waiting Area Waiting Area Arrival Hall 6 ATM ATM
Auto Boarding Area Taxi Boarding Area
Car part 4
Parking Lot Service Center
3 2
ATM ATM 4 T2 Food Court 1
Car part 4 13 14 SQ VIP Lounge BR VIP Lounge
BR Transit Hotel The More Business Center BR VIP Lounge Supreme lounge
11
D1 C1 D5 3 C5
Departures 1 Departure Inspections Counter to T1 Skytrain Departures Departure Hall 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ATM ATM D5R C5R 6 7 4 5 8 10 9 2
12 Auto Boarding Area Car part 4 Auto Boarding Area
D1 C6 D10 C10
18 19 T1 T1 T2 T2 MAP MAP Terminal 2
3 D1 C1 D5 C5 2F Transfer Area Transfer Area T1 Skytrain Arrivals Arrival Immigration Hall Arrivals T1 Skytrain
Quarantine 1 2 Quarantine
D6 4 C6 D10 C10 Gift Boulevard 1F Car part 4 Express Bus Station Hotel Bus Station Tour Bus Station 10 Express Bus Tour Group Vehicle Waiting Room Waiting Area 10 11 Shuttle Bus Station
To High Speed Rail Station 5 Customs Inspection Counter 9 7 ATM 8 Bus Unloading Area Waiting Area Waiting Area Arrival Hall 6 ATM ATM
Auto Boarding Area Taxi Boarding Area
1 National Immigration Agency 8 Foreign workers Airport Pick-up Arrival Area Departure Area Non-Controlled Area Ministry of Foreign Affairs Office Service Center 2 Information Internet Elevator Post office Automated external defibrillator of Taoyuan Airport 9 Baggage Service Center 3 Huan Yu VIP Terminal 10 Airline Luggage Service Counter Shops Restaurant Currency exchange Medical center Nursery room Breastfeeding room 4 Convenience Stores 11 Left luggage Children play area Hotel information Telecommunication service Lost and found ATM ATM 5 1019 Briefing Room N S North South Meeting Point Car part 4 Stairs Skytrain to terminal 1 /2 Baggage claim Animal & plant quarantine Rental Car Service Center 6 Customs control Transfer Airlines desk/Transfer counter 7 Payment of customs duty Parking Lot Service Center
3 2
ATM ATM 4 T2 Food Court 1
Car part 4 13 14 SQ VIP Lounge BR VIP Lounge
BR Transit Hotel The More Business Center BR VIP Lounge Supreme lounge
11
D1 C1 D5 3 C5
Departures 1 Departure Inspections Counter to T1 Skytrain Departures Departure Hall 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ATM ATM D5R C5R 6 7 4 5 8 10 9 2
12 Auto Boarding Area Car part 4 Auto Boarding Area
D1 C6 D10 C10
3 D1 C1 D5 C5 Transfer Area Transfer Area T1 Skytrain Arrivals Arrival Immigration Hall Arrivals T1 Skytrain
Quarantine 1 2 Quarantine
D6 4 C6 D10 C10 Gift Boulevard
Car part 4
Express Bus Station Hotel Bus Station Tour Bus Station 10 Express Bus Tour Group Vehicle Waiting Room Waiting Area 10 11 Shuttle Bus Station
To High Speed 20 21 Rail Station 5 T1 T1 T2 Customs Inspection Counter T2 MAP MAP Terminal 2 9 7 ATM 8 Bus Unloading Area Waiting Area Waiting Area Arrival Hall 6 ATM ATM
Auto Boarding Area Taxi Boarding Area
Car part 4
Parking Lot Service Center B1
3 2 B2
ATM ATM 4 T2 Food Court 1
Car part 4
1 B124 Conference Room Arrival Area Departure Area Non-Controlled Area 2 B0647 Conference Room Information Elevator Automated external defibrillator 3 Payment of customs duty Restaurant ATM ATM Bank Currency exchange 4 Convenience Stores 臺灣 TAIWAN TAOYUAN INTERNATIONAL AIRPORT AIRPORT DIRECTORY
No. 9, Hangzhan S. Rd., Dayuan Township, Taoyuan County 33758, Taiwan R.O.C. Service Line +886-3-3983728 TTIA
7/2013