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Covid-19 Questions & Answers Talking Points

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Covid-19 Questions & Answers Talking Points COVID-19 QUESTIONS & ANSWERS TALKING POINTS (updated November 4, 2020) https://hawaiicovid19.com/travel/ https://www.gohawaii.com/travel-requirements Pre-Arrival Questions • What do I need to know about the pre-travel testing program? o The program is only for US mainland travelers arriving to any island. (Japan travel to begin November 6; International traveler may arrive from a US mainland airport.) o Adults and minors five years and older must take the pre-travel test. (Minors under five years do NOT need to take the pre-travel test.) o Test results accepted from ONLY Trusted Testing and Travel Partners. o Travelers are responsible for testing costs. o No commercial testing provided at Hawaii airports. o Flight delays will not impact the validity of test results. o The Department of Health will continue to update its site with information: https://hawaiicovid19.com/travel/ • Pre-Travel Process – Creating an Account o Prior to arrival, all adults (18 years and older) must create an online account on the state’s Safe Travels Program, create a profile, and enter trip information. Questions about the online form, step-by-step information on how to create a profile and trip, click HERE • For technical issues, go to https://ets.hawaii.gov/travelhelp/#For_Technical_Assistance and click the SUBMIT A REQUEST button and submit your issue. Or, you may call the Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST): 1-855-599-0888. Calls outside of working hours will go to voicemail and be returned the next business day. Also works for international callers • Or, Call the Safe Travels Program at 1-800-GOHAWAII (1-800-464-2924) Press 1 for the Safe Travels Digital Platform Technical Service Desk (10 a.m. to 10 p.m. HST). Traveler needs to make sure name on Safe Travels account matches the name given to the TTTP, and therefore the test result. If it doesn’t match, it could trigger a manual verification. Travelers need an email address and contact phone number (smart phone preferable), . It’s more efficient travelers do NOT share the same email address. Suggest setting up a free Gmail account. Callers have had problems setting up two accounts from the same email address. o Each child/children traveling with an adult should be included in the adult’s Safe Travels’ form. Children need to be added as travel party members under an adult account. o Returning residents select “Returning Resident” under Reason for Travel. For residents (part time with second home) with extended stay in Hawaii and do not have a return flight, they can select “Returning Resident” as well. o Child traveling as an unaccompanied minor . An adult will create an account in Safe Travels, then select “Unaccompanied Minor” when adding “Travel Party Members”. If child is old enough to pull up the account the parent/guardian created, child can show the QR code to the screener. Upon arrival in Hawaii, the receiving adult will sign the Quarantine Order on behalf of the minor. Adult must bring a copy of the negative COVID test results either digital or hard copy in case it has to be manually verified. o How do I create details for a multi-airline trip with a layover at a Hawaii Airport? What if I stay at multiple hotels? . The first trip entry is the US mainland to Hawaii airport leg, second leg would be Hawaii airport to final Hawaii island. Trip 1 Dallas to HNL -- Reason for Trip: Select “Transit” . Trip 2 HNL to LIH -- enter Kauai Hotel as accommodations • Pre-Travel Process – Taking the COVID-19 Test o Travelers will need to take a Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab from a Trusted Testing and Travel Partner (TTTP)**** prior to leaving for Hawaii. Test results will only be accepted from TTTP. TTTP link includes Hawaii partners for inter-county travel only. AIRLINE Trusted Partners, please have the travelers follow the links, prompts, and path on the TTTP site. As long as they follow this path, the lab used is approved. ****Please go to the last page of this document. There’s clarifying details approved by the AG’s office, but NOT on the hawaiiCovid19 site. Walgreens information has been updated. It can be EITHER PCR or POC . A PCR test is a form of NAAT. o Trusted Testing and Travel Partner site: https://hawaiicovid19.com/travel-partners/ . Travelers flying from Guam can select DLS Labs: https://dlslab.com/. They are listed under inter-county travel. Travelers from Puerto Rico can select Walgreens. o The test needs to be taken no more than 72 hours before your flight departure time. If you have a multi-city itinerary, it’s the departure time at the last city before arriving at a Hawaii airport, e.g., if travel is from Chicago to LAX, LAX to HNL, it’s the departure time at LAX. The state considers the start of the 72-hour window when the sample is taken. The time stamp matters ensuring the test was administered within the 72-hour window as the Artificial Intelligence is scanning for this information. • Will any other tests be accepted, such as an antibody or antigen test? What happens if I take the wrong test? o No, an antibody or antigen test will NOT be accepted. If you take the wrong test, you will be required to quarantine for 14 days upon arrival. o Visitors – quarantine in hotel/motel room; Residents or People visiting Family/Friends – quarantine in room. • What happens if I don’t take the pre-arrival test? o The state of Hawaii is still under a travel quarantine through November 30. The governor has provided an alternative to the quarantine with the pre-travel testing program: https://governor.hawaii.gov/newsroom/latest-news/office-of-the-governor-news-release- governor-ige-extends-covid-19-emergency-period-through-november/. You will be subject to the 14-day quarantine. o No commercial testing will be provided upon arrival at the airport, nor will any test taken in Hawai‘i get you out of quarantine. o Your lodging must be in a hotel or motel, and you will only be able to leave your accommodations for a medical emergency. • Can I take the COVID-19 test after I arrive in Hawaii? o No. The Governor’s emergency proclamation states the travel quarantine is in place through November 30: https://governor.hawaii.gov/newsroom/latest-news/office-of-the- governor-news-release-governor-ige-extends-covid-19-emergency-period-through- november/. Travelers have an alternative to the mandatory 14-day quarantine by November 4, 2020 2 participating in the pre-travel testing program. Due to this proclamation, testing after arriving in Hawaii is currently not an option. • International Trusted Testing and Travel Partners o Trusted Partners in Japan . Testing in Japan begins on November 3, arrivals begin on November 6. Partners have been added to: https://hawaiicovid19.com/travel-partners/ . For more information: https://www.allhawaii.jp/covid19/ . Forward Japan-related questions to HTJ: Ayako Ishiwari - [email protected], Kimiko Quan - [email protected] and cc: Mitsue Varley - [email protected] o Do you know when Canada and other international TTTPs will be added to the official Trusted Testing and Travel Partner List? . No, we don’t. Canadians may opt to stop over in a US city and take a test from a US TTTP before flying to Hawaii. However, this is NOT an official recommendation offered by the state of Hawaii. • Pre-Travel Process – 24 Hours Prior to Departure o Traveler to log back in no more than 24 hours prior to departure to complete the health questionnaire and upload the negative test result. Upon completion, traveler will receive a QR code. Upon deplaning, traveler will present QR code. o If test results are not available by time of arrival in Hawaii, quarantine will be necessary until test results received. NEGATIVE RESULT – You will be in quarantine until the negative test results are uploaded to your Safe Travel account and reported to the State Department of Health. The state will send you a confirmation and your name will be removed from the quarantine list. POSITIVE RESULT – Traveler must remain in quarantine. Health services guidance will also be provided by the State Department of Health. If you are traveling with others, they will be required to quarantine in Hawaii for 14 days. (WAITING ON CONTACT AND MORE INFO) • What happens when travelers receive a “manual verification” message? o **Travelers are now receiving a letter from General Hara from the airport screener explaining the situation. They have been told to email [email protected]. This is the same letter shared with the team. o If you upload a test document after arrival and the system says your document status is ‘manual verification required’ or ‘pending verification’ you must remain in quarantine until you receive an exempt status email from Safe Travels or the status on your trip details page changes to exempt, see below. November 4, 2020 3 o Test results uploaded after arrival that were not successfully interpreted by the Safe Travels Hawaii software require a manual process for clearing. Test results that require manual verification will be processed in the order that results are uploaded into the Safe Travels Hawaii software. While manual verification can take 2-3 days, we will work to approve or disapprove the result that you submit as quickly as possible. Once your test is manually evaluated, you will receive an email from Safe Travels informing you of your status.
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