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Quarter 3 / 2009 insights from global retailers in this issue... Great Atlantic & Pacific Tea Company, Follett, Gordmans, Under Armour, Eldorado, University of Parma, Mahaveer Wines, Sensormatic do Brasil Eletronica Ltda., Terry White Chemists also... Now Asian Retailers Can Achieve Better Inventory Management Welcome to a new edition of In-Store, your gateway to the latest trends, news, and insights in global retail. As the retail cli- mate evolves, so does technology. In today’s tough economic times, more and more retailers are investing in retail solutions that maximize profitability, improve shrink and help them be better positioned for future growth. This issue takes you on a worldwide journey, showcasing some of the world’s leading retailers. Experience first-hand as they share business challenges and successes they have achieved through implementing different in-store electronic security technologies. We greatly value your feedback. If you have comments or ideas for stories you would like featured in future editions, please email us at [email protected]. Stay tuned... there’s plenty more In-Store! 2 The Great Atlantic & Pacific Tea Company Adds Over 400 Stores to a Growing Base of More Than 16,000 Stores Worldwide Currently Monitored by Sensormatic® Analytics to Help Control Shrink and Boost Profits In today’s tough economic times, more solution. According to Don Terreri A&P’s and more retailers are investing in busi- senior director of asset protection, “The ness intelligence to help control shrink Sensormatic Analytics suite helps meet and boost their profits. Recently The Great both our short-term and long-term objec- Atlantic & Pacific Tea Company (A&P), a tives, offering us solutions that can moni- leading U.S. retailer and business unit of tor not only our POS activities, but also the Tengelmann Group of Germany, de- our pharmacy and direct store delivery The Great Atlantic & Pacific (A&P) Tea ployed Sensormatic Analytics business areas.” Company, Inc., founded in 1859, is one intelligence solutions. A&P will utilize these comprehensive tools to monitor His statement is reflective of responses of the nation's first supermarket chains. cashier activities in a combined total of in a recent study by Retail Systems The Company operates 436 stores in 8 more than 400 outlets, increasing the Research (RSR), “Loss Prevention and states and the District of Columbia Sensormatic Analytics global customer Beyond: Survival of the Fittest,” spon- under the following trade names: A&P, base to more than 16,000 stores. sored by Sensormatic Retail Solutions. Waldbaum's, Pathmark, Best Cellars, Seventy-one percent of all respondents The Food Emporium, Super Foodmart, As a reporting and performance improve- said they frequently use exception analy- Super Fresh and Food Basics. To learn ment tool for retail loss prevention and sis reporting, a key business intelligence more about A&P, visit operations, the Sensormatic Analytics tool, as a critical technology in their loss http://www.aptea.com/. suite provides retailers with essential data prevention arsenal. Fifty-three percent of to help uncover various sources of store all respondents cite better business intelli- losses and reduce shrink. When com- gence as needed to make effective use of bined with business intelligence it can as- the vast amounts of loss prevention data sist in meeting profit margin goals. that exists, especially from video surveil- lance systems. Founded in 1859, A&P is one of the na- tion's first supermarket chains. The Great In tough economic times many retailers Atlantic & Pacific Tea Company’s family of have been forced to reduce staff levels 53% of all respondents cite better supermarkets includes A&P, Waldbaum's, while facing the reality of rising shrink. In- business intelligence (RSR) Pathmark, Best Cellars, The Food Empo- vesting in store business intelligence rium, Super Fresh and Food Basics which technologies is one of the best ways to collectively now operates 444 stores. As maximize profitability, improve shrink and the largest food retailer in the Northeast be better positioned to survive the eco- U.S., A&P needed a corporate-wide solu- nomic turmoil. tion to address internal shrink. A&P also sought a customizable application that For more information on Sensormatic could be tailored to the needs of various Analytics powered by Retail Expert visit 71% of all respondents frequently user levels. http://www.sensormatic.com/Products/St use exception analysis reporting (RSR) oreBusinessIntelligence2/SBI_home.aspx Based on these requirements, A&P chose the Sensormatic Analytics NaviStor® POS The Sensormatic Analytics suite helps meet both our short- term“ and long-term objectives, offering us solutions that can monitor not only our POS activities, but also our pharmacy and direct store delivery areas. Don Terreri, Senior Director of Asset Protection, A&P” 3 NORTH AMERICA Sensormatic® Analytics and Retail Operation Services Helps Leading U.S. Retail Chains Follett Higher Education and Gordmans Depart- ment Stores Reduce Theft and Boost Store Performance As retailers brave the challenging eco- exception reporting and performance im- • Data analysis nomic climate, many are cutting back on provement solution for retail loss preven- • Assessment of the program de- staff to curb operating costs and help im- tion, provides retailers with intelligent signed around the use of the profit prove profits. To weather the storm they data to help meet their profit margin navigation systems are relying on smart technology tools to goals. deliver actionable intelligence to prevent • System administration loss and enhance store performance. To complement its Profit Navigation Sys- • General LP procedure and program Across many vertical markets, retailers tems product family, the retail operation evaluation worldwide are experiencing a boost in services team is comprised of experi- • Consulting related to physical inven- productivity through Sensormatic enced retail loss prevention (LP) person- tory preparation, execution and Analytics expanded services offered by nel who have successfully managed and shrink analysis ADT. improved loss prevention programs at both the corporate and the field level. Follett Higher Education, the largest col- With Sensormatic Analytics retail With solid experience throughout the re- lege bookstore retailer in North America, operation services, retailers can get up tail industry from big box to specialty, gro- augmented their Sensormatic Analytics to speed faster by working with a team cery to hard lines; they’re ready to NaviStor program with the support of re- experienced in generating effective re- navigate retailers to the profits and per- tail operation services by developing im- porting. Leading retailers such as Follett formance they need to compete in the re- proved key performance indicators and Higher Education and Gordmans are tail industry by designing and supporting stronger exception reporting approaches taking advantage of the teams’ skills to customer programs that include: through dashboard customization. make effective use of vast amounts of data to drive operational efficiencies. • Proficiency training on understand- Since deploying NaviStor exception re- Sensormatic Analytics, a comprehensive ing data and making it work porting capabilities, Follett Higher Educa- tion, the largest college bookstore retailer Follett increased its exception detection rate by 87% and in North America, increased its exception “ detection rate by 87% and showed a de- showed a decrease of 46% in average admission dollars indicat- crease of 46% in average admission dol- ing that they were uncovering cases much earlier. lars indicating that they were uncovering cases much earlier. With the additional Tom Provost, Senior Manager Loss Prevention, Follett ” support of Sensormatic Analytics retail operation services, Follett improved its key performance indicators and strength- ened its exception reporting approaches with dashboard customization. Follett Corporation is a $2.3 billion, privately-held company that provides products, services and solutions to the educational marketplace. Follett Corpora- tion was founded in 1873, and is head- quartered in River Grove, Illinois. To learn more about Follett, visit, http://www.follett.com. NORTH AMERICA 4 “Our largest growth has occurred over conducting proficiency training on their direction, Sensormatic Analytics retail op- the last 20 years resulting in over 800 NaviStor POS exception reportingmodule, eration services provides the analysis and stores and high volume e-sales,” said Tom Gordmans reaped the benefits of the retail measurement assessment to generate Provost, Sr. Manager Loss Prevention, operation services teams’ unique set of productive reports from retailers data. Follett. “In terms of loss prevention re- skills. sources we are spread very thin to deliver “Our retail customers gain a tremendous bottom line shrink numbers. Retail opera- “To help us interpret data from a statistical advantage in tapping the analytical skills of tion services coupled with a solution like perspective to create more useful and the team,” said Bill Handy, a member of NaviStor, with investigative capabilities for meaningful exception reports and score- the Sensormatic Analytics retail operation identifying fraud, provided an optimum cards, the team performed valuable re- services team. “The retail operation serv- return on investment (ROI) without having fresher and proficiency training for our ices experts
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