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TERRACE AIRSIDE AIRPORT + COVID-19 So Much More Than Just Your Read About How Rotorua Airport Average Airport Café-Style Turned a Difficult Situation Into Some- Food

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TERRACE AIRSIDE AIRPORT + COVID-19 So Much More Than Just Your Read About How Rotorua Airport Average Airport Café-Style Turned a Difficult Situation Into Some- Food R OTORUA AIRPORT LIMITED NEWSLETTER I SPRING 2020 | ISSUE 02 TERRACE AIRSIDE AIRPORT + COVID-19 So much more than just your Read about how Rotorua Airport average airport café-style turned a difficult situation into some- food. Be WOW’d by Terrace thing pretty special as an essential Airside’s offerings. service for the BOP Community. HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 1 During a strategy meeting in July we took a short break to head to Mokoia Island to learn about its history and cultural significance. Quick ride out to Mokoia Leaning about the history and significance of Mokoia Mokoia thermal pools Rotorua Airport team with guide Jason Tamaki Keep up-to-date with what’s happening at Rotorua Airport... [email protected] www.facebook.com/RotoruaAirport/ Phone 07 345 8800 State Highway 30, Rotorua, New Zealand www.linkedin.com/company/rotorua-airport Open Hours 5.30am - 9.15pm. Seven days a week HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 2 Kia ora and welcome to the second edition of our airport newsletter, Haere Mai. MARK GIBB, CHIEF EXECUTIVE We launched our first newsletter earlier this year and have received really positive feedback from our community. We very much hope you enjoy Issue 02 of Haere Mai. 2020 has been a very challenging year for all of us. Back in February we were looking towards a record 12 months for passenger movements. By April the impacts of COVID-19 were becoming clear and our schedules had effectively shut down Dawn blessing of new terminal in May domestic travel for anyone other than essential workers. Our focus turned towards supporting essential air traffic and medical and emergency flights. Our business had to adapt at pace to our new world and we deployed our business continuity plan in the face of COVID-19 to ensure we could continue to operate, and our people, airport staff and customers could continue to use the airport safely. As at September 2020, we have built back to over 70% of Bilingual Signage our normal domestic schedule. The resilience of our team, the strength of our business partnerships and the positivity of the Rotorua community in supporting our resurgence, has been humbling. Over the last six months, in and amongst the challenges of COVID-19, we have continued to drive the growth and success of our Airport. We have recently completed the terminal redevelopment, are poised to open a new business hub for our customers, have completed a significant project of installing bilingual signage across our buildings, have delivered a programme of significant works across the airfield and have received Civil Aviation Authority certification for the Airport’s new Safety Management System. Our development Masterplan has been refined and we are looking to move forward with a number of new projects over coming months. As we draw towards the end of the year I would like to thank all those that have continued to support our Airport. We hope you enjoy our second edition of Haere Mai and we’d love to hear your thoughts and feedback. Ngā mihi Mark Gibb Mark Gibb I Chief Executive HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 3 COVID-19 OUR RESPONSE COVID-19 and the Rotorua Airport supporting our people, customers and the community. Our priority is the health, wellbeing, safety and security of our people, customers and community. We do this by ensuring our terminal facilities are sterile and safe, and through providing continuity of key airport services. We are, and will continue to, actively track and closely monitor the evolving COVID-19 situation. By working closely with the Lakes District Health Board, the New Zealand boarder agencies and the wider airport community we will continue to proactively manage the public health risk. OUR COVID-19 ACTION PLAN (17TH MAR 2020) WHAT WAS ACTUALLY ACHIEVED (23RD SEPT 2020) • Support and protect customers, staff & community • We supported & protected customers, staff & community • Ensure safe and sterile public facilities • We kept the airport safe and sterile public facility • Continuity of all key airport services • All key airport services retained • Airport to remain operational at all times • Rotorua Airport remained operational at all times • Implement our continuity plan and alter staff shifts • Our continuity plan proved robust and secure • Assist with essential and community lifeline flights • We assisted essential and community lifeline flights • Essential staff to accelerate landside annual works • We completed the majority of landside works • Implement runway crack / joint sealing work • 7,800 lineal metres of runway crack / joint sealing completed • Retain all staff and implement distance working • All staff retained and distance work is still happening • Apply for future Crown InfrastructureCOVID-19 Project (CIP) ANDfunding THE ROTORUA• CIP applications AIRPORT completed and lodged • Complete Safety ManagementOUR Systems PEOPLE, (SMS) auditCUSTOMERS • ANDSMS audit COMMUNITY completed & certification attained • CommunicateOur priority is viathe mediahealth, withwell-being, positive safety messaging and security of our people, customers• Positive and community, media messaging safe and sterile to the public right /people terminal at facilities the right and time continuity of key airport services. We are and will continue to actively track and closely monitor the evolving COVID-19 situation working closely with the Lakes District Health Board, the border agencies and the wider airport community to proactively manage the public health risk. Health and Wellbeing Safe & Sterile Continuity of all of People and Community Public Facilities Key Airport Services SUPPORT FOR EACH OTHER CLEANING THE TERMINAL AIRPORT COMMUNITY We’re here for you and understand this Rotorua Airport has a robust cleaning, The wider airport community is can be an unsettling time. By supporting sanitisation and prevention protocol communicating regularly and working our people, customers and community in place. We have increased the together to ensure that the appropri- and by working together, we’re helping frequency of thoroughly cleaning all ate measures are in place to keep you to ensure everyone is well informed and public areas, in particular high-tra c safe and informed. prepared. If you’re feeling unwell, please areas and bathrooms. do not travel. PROTECT EACH OTHER HYGIENE MEDICAL RESOURCES We have implemented checks for all Hand sanitiser is also available For the latest information visit our sta­ to ensure that Rotorua Airport throughout the airport terminal for https://www.toiteora.govt.nz/2019nCoV is as safe as possible. This includes all both sta­ and our customers. We If you’re sick and suspect it could be sta­ having flu injections, regular health have also placed Ministry of Health Covid-19 related, please do not go to the checks, additional advice for preventative notices throughout the terminal to Emergency Department or to your GP. measures, increased cleaning of commu- provide reminders about preventative Call Healthline on 0800 358 5453. This is nal areas and updated PPE protocols. hygiene measures. monitored 24/7 by medical professionals. HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 4 COVID-19 OUR RESPONSE Rotorua Airport not only remained open during lockdown, we were a lifeline to the community and supported our essential workers. Key figures we achieved during COVID-19 Alert Levels 3 and 4: Landside50+ manual works completed Lineal metres of runway crack 7800and joint sealing completed Essential35 service flights ALLStaff retained throughout HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 5 Terrace Airside café is the talk of the town! Find out why it’s so much more than an ‘airport café’. JO ROMANES, MANAGING DIRECTOR. Terrace Airside is so much more than the typical airport café, we’re an east-side destination for those after the perfect brew and tasty treats, set in a cool casual atmosphere. Bring down your work crew or pack the kiddies into the car and pop down to watch the planes land from front row airside seats. With free 60min parking, there are no excuses! - Jo Romanes HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 6 When finding a few water colour paintings in the Aero Club shed turns into something special... DAVID DANIEL, RNZAF + ARTIST A few months ago I found a couple of unframed dusty old water colour paintings in the Rotorua Aero-club. I thought they were amazing and took them to get framed at Artworkz in Rotorua. When I popped in to pick them up a few weeks later, the framer said he’d met with the original artist and gave me a booklet about the set paintings - of which the Airport had the full collection, named ‘Flying the Thermal Skies’. I managed to track down the artist, a ‘sharp-as-a-tack’ 94 year old David Daniel. Once the prints were on the wall I invited David and his daughter in to view the collection, now displayed in the glass link walkway with plaques and descriptions. David was thrilled to see the collection, but I honestly think he enjoyed the ride on the Panther Fire Truck slightly more! Next time you’re in the terminal be sure to check out the collection. - Michelle Herrick David Daniel HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 7 The new Rotorua Airport Business Hub has been designed to create a relaxing and inspiring space to spend a few hours before flying. Get some work done, catch up on emails or stay in touch with family. The opening is on 15th October 2020. MICHELLE HERRICK, MARKETING + DIGITAL MANAGER • Entry to Rotorua Airport Business Hub is FREE • Food + drinks available via an app through Terrace Airside • Seating for 45 people with relaxed lounges and desks • Power and USB charging stations • Short walk from both terminals • Bookings and functions of the space are available • Download the Rotorua Airport app to gain access BusinessOpening 15th October Hub 2020 Emjoy the space! HAERE MAI | ROTORUA AIRPORT | SPRING 2020 | PAGE 8 The new Rotorua Airport Business Hub has been designed to create a relaxing and inspiring space to spend a few hours before flying.
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