Facts & Figures

SKYPRIORITY

THE RED CARPET TREATMENT FOR OUR TOP CUSTOMERS

SkyTeam proudly introduced SkyPriority - the alliance-wide, red carpet treatment for our top customers – in 2012. This exclusive range of services, which includes priority check- in areas, baggage drop off and boarding (among others), is offered to Elite Plus, First and Business Class customers. SkyPriority has been developed to ensure a common and consistent quality standard for priority airport services across the alliance.

Regardless of the airline or frequent flyer program, SkyPriority has been designed to speed and guide customers through their journey with ease. FACTS & FIGURES FACTS

SERVICES Services that make the difference A SkyPriority indicator on boarding passes and • Priority check-in SkyPriority signs throughout the airport help customers areas find their way effortlessly. As SkyPriority is rolled-out at • Priority baggage all SkyTeam airports worldwide, the following services drop off will be offered to eligible customers: • Priority service at ticket/transfer desks Good news travels fast • Accelerated se- SkyTeam’s SkyPriority program started on March 1st curity and passport 2012 when it was introduced for the first time at Taipei clearance* Taoyuan International Airport. This was followed shortly • Priority boarding by most major SkyTeam hubs around the globe such as • Priority baggage Amsterdam, Atlanta, Beijing, Guangzhou, Nairobi, Paris, handling Rome and Seoul. By the end of 2013, SkyPriority had been implemented at more than 800 airports around the *Service not available at all airports globe. It will reach over 1,000 airports during 2014. 4_2 LINES_HORIZONTAL FORMAT_20 MEMBERS

MINIMUM SIZE

Co-Branding 2013 Nº dossier : 20120716 Date : 30/10/2013 Validation DA/DC : Validation Client

AEROLINEAS ARGENTINAS GARUDA INDONESIA MEA SAUDIA XIAMENAIR

PMS PMS PMS PMS PMS PMS 3005 C 288 C 341C 200C 871C 3005C

C100 / M34 / K2 C98 / M5 / Y82 / K41 C100 / M80 / K50 C100 / Y69 / K30 M100 / Y65 / K15 C20 / M25 / Y60 / K25 C100 / M20

PMS PMS PMS PMS PMS PMS PMS 485C 1797C 3135 C 405 C 300C 274C 288C

M95 / Y100 M97 / Y90 / K9 C100 / Y30 / K23 C30 / M30 / Y30 / K70 C100 / M43 C100 / M94 / K35 C100 / M60 / K35 SKYPRIORITY BENEFITS UP CLOSE AND PERSONAL

• Priority check-in • Priority baggage drop-off A dedicated counter with fast check-in and courteous Quickly check baggage at special drop-off locations service. quickly.

• Priority service at ticket offices & transfer desks • Accelerated security and passport control* Access priority lanes at ticket offices and transfer Where available, access dedicated lines to help clear desks. immigration and security faster *Service not available at all airports.

• Priority boarding • Priority baggage handling Board the aircraft first or at leisure through the priority Bags first on the baggage belt with priority delivery boarding lane. from the aircraft.

4_2 LINES_HORIZONTAL FORMAT_20 MEMBERS