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Inspiring Issue 3 2019 Join the The challenge combinations to institutions Anthony Painter asks conversationRawthmells is open Mon-Fri, how we can create a new J Rawthmells8.30am–9pm. is Joinopen us Mon–Fri, for coffee, 8.30am– institutional landscape OURNAL 9pm.all-day Join dining us for and coffee, cocktails, all-day and dining andbe inspired cocktails, by andour befantastic inspired offers: by our Pankaj Mishra on inequality, fantastic offers: democracy, nationalism and compassion JUNE Baroness Wolf addresses Celebrate the start of British summer with a Whitehall’s shortcomings 10%glass of Pimm’sdiscount paired with potted for salmon JULY anyDo it the groupFrench way and booking enjoy a glass ofof Crémant over with 10a cheese people plate AUGUST OfferMake theavailable most of 6pm–9pm the last days Mon–Fri of summer Emailsunshine [email protected] with an Aperol Spritz and to savecicchetti your space ONLY £5, from 5.30pm each day Not to be used with any other offer All profits from the sale of food and drink help to fund the RSA’s social change programmes OurProfits 21st from century the enlightenmentsale of food and coffeehouse, drink in our Rawthmells,21st century isenlightenment designed to fostercoffeehouse the creative help to thinking fund the and RSA’s collaborative social change action programmes. needed to address Our high- today’squality ingredientssocial challenges. are sourced Take to and The produced Steps, our in linemini-amphitheatre, with best ethical enjoy our livelypractices events and programme, our waste cooking or just comeoils are along collected to enjoy and the converted vibrant atmosphere.into biofuels. Find out more www.thersa.org/coffeehouse Patron of the Society Executive RSA Journal From Georgian grandeur HM The Queen Chief executive officer Editor Matthew Taylor Milena Bellow President Chief operating officer ([email protected]) to ultra-contemporary HRH The Princess Royal Natalie Carsey Creative director Chief research and impact officer Ben Barrett and urban chic Board of Trustees Anthony Painter Senior designer Chair Johan Shufiyan Tim Eyles Publisher Deputy chair RSA (The Royal Society for Emma Fisher Philippa Wilson the encouragement of Arts, Production director Treasurers Manufactures & Commerce), Angela Derbyshire Stephen Gleadle 8 John Adam Street, Production manager Jill Humphrey London WC2N 6EZ Jack Morgan Tel +44 (0)20 7930 5115 Managing director, Wardour Ian Coleman www.thersa.org Claire Oldfield Lucy Griffiths Registered as a charity in England CEO, Wardour Andrea Kershaw and Wales, no. 212424 and in Martin MacConnol Shonagh Manson Scotland no. SC037784 Commissioning editor Charlotte Oades Rachel O’Brien Nick Parker RSA Journal, Volume CLXV Distribution Jan Portillo No. 5579, Issue 3 2019 Richard Caldecourt John Towers ISSN: 0958-0433 The RSA Journal is published for the RSA by Wardour, 5th Floor, Drury House, 34–43 Russell Street, London WC2B 5HA Tel +44 (0)20 7010 0999 www.wardour.co.uk HE 2019 T T LO • A N E D C O I N V R V Thematic Councillors Area Councillors International Affiliate Chairs E E S N R WINNER U Creative Learning Central North South West Australia and New Zealand E E M A W and Development Peter Clitheroe** Sharon Jandu Stephen Horscroft Mark Strachan O OF THE BEST A T S R U Lucy Griffiths*** Jay Singh-Sohal Pamela Ball Nick Parker* HISTORIC D C S E A Chris McLean Rachel Sharpe Maurice Ward Michelle Preston United States of America U VENUE N N D E S V I L Ric Grefé T V S E E R B F R Economy, Enterprise Ireland Scotland Wales O and Manufacturing Suzanne Lyle Neil McLennan Leonie Ramondt Jan Floyd-Douglass Gerry Scullion Lesley Martin Vacant Ann Thorpe The RSA Journal * Fellowship is printed on 100% Public Services London South East Council (FC) chair recycled paper, Featuring 11 unique event spaces for up to 220 guests, RSA House is the ideal and Communities Bhavani Esapathi Caroline Clark ** FC deputy chair which is Forest Stewardship Council location for your event, whether that’s a conference, party or wedding. 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For more information about how we use your personal data, visit www.thersa.org/privacy-policy. 2 RSA Journal Issue 3 2019 Comment Matthew Taylor “Institutions need to be agile and adaptive; as able to learn from failure as scale up success” t home and internationally, we are going not with the concept but with being able to work in through difficult times. It is far from clear this way. Thinking systemically involves developing Awhether we have the capacity to address some parsimonious but insightful ways of understanding of our most pressing challenges. Weak and unpopular the core dynamics of systems. One approach focuses institutions – such as those comprising our democratic on three core drivers of change and of motivation system – not only fail to address these issues, often which interact to hold a system in place: authority, they make matters worse. In this edition of RSA values and incentives. System analysis requires a range Journal, we have taken a closer look at institutions and of quantitative and qualitative data, some of which how we can renew them. As my colleague Anthony will demand close and sustained engagement with key Painter argues in his article, our ability to renew social actors. Having analysed the current position, the next progress relies today, as it has in the past, on whether stage is to envision a new and better equilibrium. This we can build new institutional capacity. visioning process involves convening the main players Whether looking at the media (as Meera Selva does across the system, developing realistic and resilient in her article), aid (Ravi Gurumurthy) or government forms of collaboration and then carefully monitoring (Baroness Wolf), how might we assess whether an progress towards shared aspirations. institution is fit for purpose? Reactively, effectiveness Acting like an entrepreneur means focusing not lies in an ability to manage and respond to change. just on what we want to change but on where change Proactively, it is about being able to articulate and seems most possible. New leadership, technological effectively pursue a progressive purpose. capabilities or shifts in stakeholder or public attitudes There have been many analyses of why public may all be enablers. Change can come seemingly out policies and social interventions so often fail to achieve of the blue. Take the recent award of the Stirling Prize their objectives. Two problems seem particularly to an innovative, green, community-focused council common. First, what could be called the ‘Kerplunk’ housing project in Norwich. Literally overnight, it effect, in which the inherent instability and complexity became much more possible for similar ideas to be of a system confounds efforts to change just one or taken seriously. In addition, institutions need to be two variables. Second, as it is generally necessary to experimental, agile and adaptive; as able to learn from win a mandate to pursue change, interventions suffer failure as scale up success. As Matthew Cain wrote in from forms of path dependency, which make it hard his book, Made to Fail, a common mistake is to fall to adapt when neat plans meet messy reality. Rather too deeply in love with your first idea. than admit that things are not going as intended, As Pankaj Mishra and Katharina Bauer argue from the temptation is to double down. An old colleague their different starting points, focusing on the process of mine, former Number 10 head of strategy Geoff of change should not distract us from difficult and Mulgan, has memorably described this process as inherently political questions about what change we the journey from “evidence-based policymaking” to want to achieve and to whose benefit. Nevertheless, “policy-based evidence making”. at a time of unprecedentedly high levels of social The RSA’s response to these inherent difficulties is pessimism in many countries, it is vital that the RSA a change model we call ‘thinking like a system and shows that, with the right approach, well-intentioned Matthew Taylor is Chief acting like an entrepreneur’. Speaking to a wide people working though effective institutions can still Executive of range of organisational leaders, I find the problem is make a difference. the RSA www.thersa.org 3 Contents ISSUE 3 2019 Long read Medium read 18 A NEW WAY OF GIVING Ravi Gurumurthy proposes a way in which international aid could be improved 34 BREAKING NEWS Meera Selva examines the problems facing the media today 10 A CRISIS OF LEGITIMACY? Anthony Painter addresses our current institutional unravelling. How can we bring about a new institutional landscape? 30 ON GOOD AUTHORITY There are three key areas where the civil service needs to reform, writes Baroness Wolf 40 TERMS OF ENGAGEMENT Matt John puts forward the case for effective service user engagement 24 IN CONVERSATION In a wide-ranging discussion, writer 44 AN AGE OF CHAOS? Pankaj Mishra speaks with Matthew It seems that some people Taylor about democracy, nationalism, just want to watch the capitalism and inequality world burn.