Business Plan ______

BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LOCHALSH AND SKYE HOUSING ASSOCIATION BUSINESS PLAN __________ 2020/2025 CONTENTS 1. INTRODUCTIONU 2. MEMBERSHIPU OF THE ASSOCIATION 3. THEU MANAGEMENT COMMITTEE 4. STAFFU 5. BUSINESSU PLANNING 6. DRIVERSU FOR CHANGE 6.1 Housing to 2040 6.2 The National Islands Plan 6.3 The Scottish Government Affordable Housing Supply Programme 6.4 The Use of Private Finance and other Funding Sources 6.5 The Energy Efficiency Standard for Social Housing (EESSH) 6.6 Asset Management Strategy 6.7 Welfare Benefit Reform 6.8 Procurement Legislation and Regulations 6.9 Brexit 7. PARTNERSHIPU WORKING AND RELATED ORGANISATIONS U 8. ENVIRONMENTALU ASSESSMENT 8.1 Geography 8.2 Population 8.3 The Economy 8.4 Infrastructure 8.5 Local Housing System Analysis 9. AIMSU AND OBJECTIVES 10. KEYU PRINCIPLES 11. OPERATIONALU OBJECTIVES 11.1 Corporate Services 11.2 Development Services 11.3 Housing Services 11.4 Property and Technical Services 11.5 Care and Repair 11.6 Handyperson Services 11.7 Finance Services 11.8 Energy Advice Services 12. PERFORMANCEU MONITORING 12.1 Service Delivery Standards 12.2 Benchmarking 12.3 Performance Targets 12.4 Internal Audit 12.5 Risk Management 12.6 Scenario Planning Appendix One: Key Stakeholder Groups Appendix Two: Management Committee Members Appendix Three Management Committee and Audit, Finance and Performance Sub-Committee – Terms of Reference Appendix Four: Staff Structure and Senior Management Team Biographies Appendix Five: Index of Policies and Procedures Appendix Six: Housing to 2040 Principles Appendix Seven: Financial Plan 2020/2025 and Summary Financial Plan 2020/2050 Appendix Eight: Development Strategy Appendix Nine: Asset Management Strategy Appendix Ten: Peer Group Report 2018/2019 Appendix Eleven: Performance Targets 2020/2025 Appendix Twelve: Professional Advisers ________________________________________________________________________________ 1. INTRODUCTION 1.1 Buidheann Tigheadas Loch Aillse agus an Eilein Sgitheanaich Limited, also known as Lochalsh and Skye Housing Association, was set up in 1983 as an independent non- profit making housing organisation to develop, manage and maintain housing for rent. Since that time there has been significant growth in the size and geographical spread of the Association's own housing stock within Skye and Lochalsh and we have extended the range of housing options and related services we provide to meet the needs of a wide range of clients. 1.2 We have invested significant resources in the provision of new housing in Skye and Lochalsh and our current rented housing stock of more than 700 properties currently generates an annual rental income in the region of £2.94 million. We anticipate adding an additional 175 properties to our portfolio during the life of this plan which will increase our annual rental income to £4.2 million. 1.3 We have an active Management Committee in control of the organisation and we directly employ 46 members of staff. Our main activities include:- Affordable Rented, Shared Ownership and Shared Equity Housing development Mid-Market Rent Housing (through our subsidiary company) Care and Repair Services Handyperson Services Technology Enabled Care Services Disabled Adaptations Property and Technical Services Project Management Services Rent Collection and Arrears Control Services Factoring Services Energy Advice Services Housing Information and Advice Services 1.4 As the Association has evolved and expanded, we have adopted new and innovative approaches to meeting our objectives and we are committed to working in partnership with individuals, groups and organisations for the benefit of the communities we serve. We are also committed to regularly reviewing our operations to ensure that we are delivering high quality services which are responsive to the needs of our customers and which provide value for money. 1.5 This approach involves the Association in maintaining linkages with our tenants and other customers together with a wide range of other stakeholders within Skye and Lochalsh and Highland-wide. A note of the other Key Stakeholder Groups that we currently engage with is attached as 24TU Appendix One.U24T 1.6 We recognise the important role that our organisation can play in contributing towards the regeneration of communities and we strive to participate in activities which enable social inclusion and make a positive contribution towards sustaining the social, economic and cultural well being of the whole community. In addition, all of our activities are designed to assist towards achieving the strategic objectives of the Scottish Government and The Highland Council. Page 1 1.7 The13T Association is registered with the following:- The13T Financial Conduct Authority under the Co-operative and Community Benefit Societies Act 2014, No. 2132 RS The13T Scottish Housing Regulator as a Registered Social Landlord, No. 324 The13T Office of the Scottish Charity Regulator as a Charity, No. SC038019 The13T Scottish Government as a Property Factor No. PF 000139 The Scottish Letting Agent Register No. LARN 1810015 Information Commissioner’s Office, Registration Reference Z6024339 The13T Association operates under Rules based on the Scottish Federation of Housing Associations’ Charitable Model Rules (Scotland) 2013. 2. MEMBERSHIP33TU OF THE ASSOCIATION 2.1 The Association is formed from a membership base of individuals and organisations who hold one-off share subscriptions of one pound. There are currently more than 170 members and we encourage the widest possible membership to reflect the interests of the communities we serve. We particularly encourage our tenants, sharing owners and equity sharers to become members and to participate in the activities of the Association, as well as community and representative groups. 2.2 All members of the Association are entitled to:- attend the Annual General Meeting receive a copy of our Annual Report and Financial Statements stand for election to the Management Committee vote in the election of the Management Committee. 3. THEU MANAGEMENT COMMITTEE 3.1 The management of the Association is controlled by a voluntary, unpaid Management Committee which can consist of up to 15 persons (including co-opted persons). One third of the elected members are required to stand down from the Management Committee each year though they can be nominated for re-election if they so wish. Details of the current Management Committee members are attached as Appendix24TU Two.U24T 3.2 Meetings of the Management Committee are normally held monthly and the main responsibilities of the Committee include:- setting the Association's Aims and Objectives agreeing strategies to achieve the Aims and Objectives considering and approving policies and procedures ensuring compliance with all relevant regulatory requirements set out in the Regulatory Framework ensuring compliance with all relevant standards and outcomes in the Scottish Social Housing Charter ensuring compliance with all relevant legislative duties ensuring compliance with the Standards of Governance and Financial Management Page 2 ensuring adequate resources are in place to deliver the activities of the Association. 3.3 Members of the Management Committee are governed by the Scottish Federation of Housing Association’s Code of Conduct for Governing Body Members and are subject to annual appraisals to ensure continuing compliance with the requirements of the Regulatory Framework. 3.4 The Association also has an Audit, Finance and Performance Sub-Committee which meets on a quarterly basis. The Terms of Reference for the Management Committee and the Audit, Finance and Performance Sub-Committee are attached as AppenU dix Three.U Other ad-hoc sub-committees may be established by the Management Committee to consider specific governance or business activities that may require more detailed scrutiny. 4. STAFF33TU 4.1 The Management Committee employ staff to provide information and advice to them and to carry out the day to day administration of the Association's activities. It is a particular responsibility of the Committee to ensure that suitably qualified and experienced staff are in post and that the Association's levels of staffing are appropriate to the levels of activity undertaken by the Association. The Association’s current staff structure and brief biographies of the Senior Management Team are attached as 24TU Appendix FourU24TU .U 4.2 All staff employed by the Association have comprehensive Job Descriptions which are regularly reviewed through the Staff Appraisal System and they are employed on Employers in Voluntary Housing Terms and Conditions of Employment. Staff are also governed by the Scottish Federation of Housing Association’s Code of Conduct for Staff. 5. BUSINESS33TU PLANNING 5.1 The Business Plan sets out the Association’s aims, objectives, key priorities and proposed actions for the period 2020/2025. The Plan is designed to be used as a management tool by Management Committee and staff members and to inform external stakeholders and funders. As such, it identifies targets to be met and the resources, both human and financial, required to implement the Plan. Staff and Management Committee members have been actively involved in the preparation and approval of the Plan and there has been extensive consultation with tenants and key stakeholders. 5.2 This Plan is one of a range of Plans and Strategies which articulate how the Association will deliver its aims and objectives. These

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