Annual Report 2018-2019
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Wagga Women’s Health Centre Inc. Annual Report 2018 - 2019 Table of Contents About Us Statement of Purpose 3 Vision Key Services Client Totals 4 Our Clients Service Data 5 Occasions of Service 6 Clinical Governance 7 NSW Government Health Goals 8 Acknowledgements 9 Partnerships & Supports 10 New & Existing Significant Partnerships/Collaborations 11 Service Partnerships Service Objectives & Outcomes Service Statistics & Reports 12 Staff & Training 13 Staff Qualifications Accreditation Economic Wellbeing & After Hours Report Risk Management 14 Social Action 15 Facebook Snapshot theDVproject: 2650 16 Feedback & Support 40th Anniversary of the Centre 17 Governance & Structure 18 Governance 19 Fundraising Management Committee Financial Reports Financial Management 20 Operational Financial Report for the Year 2018 – 2019 A Year in Pictures Media Events 21 Photos 22 24 The Centre Acknowledges that we work on Wiradjuri land. This is the land of the Wiradjuri People, the first Australians and Traditional Custodians who continue to nurture and care for the Country of their ancestors. We pay respects to their Elders, past, present and emerging. The Centre is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society. Source: Welcome to Country & Acknowledgement of Country - Creative Spirits 2 ABOUT US “Women’s continuing subordinate status Statement of Purpose provides evidence that a social model for The Wagga Women’s Health Centre Incorporated advancing women’s health is as relevant (WWHC) provides an alternative, feminist health care today as it was in the 1970s.” service run by women for women ensuring accessibility, without financial and cultural barriers, to the women of The Women’s Health Sector Model of Service Delivery Wagga Wagga and surrounding districts. These services will be provided within the context of in NSW Australia. https://whnsw.asn.au/wp- international, national, state, regional and other relevant content/uploads/2018/08/PUBLISHED_COPY_WH-Sector- Model-Service-Delivery-NSW-2018-03-1.pdf women’s health documents, and health as defined by the World Health Organisation, enabling women to make informed choices about their health and wellbeing. Trauma Informed Practice The Centre operates at an organisational level from a trauma informed framework within Feminist principles. It does this in a multi-layered approach from its organisational service charter to service delivery, to a trauma informed environment. Vision The Centre’s research based assessment is that trauma; A region where either complex or a single incident may be present for all clients accessing services. It is therefore a part of all gender equality is policies and practice guidelines that service delivery; normal. direct, indirect and administrative be provided from a trauma informed approach so that recovery rather than re-traumatisation may occur. or s you , do y d Values “Fight f thersthing o care about The following values and principles underpin the culture of but it in a wa that will lea the Centre and all aspects of service delivery including B policies, documentation and engagement with the broader othe t join you” community: Co t J U Ruth ader Ginsburg – Feminism Social DeterminantsSupreme ur of ustice.Health SA The Wagga Women’s Health Centre aligns its practice The World Health Organisation defines the social with the following definitions of feminism: determinants of health as: Feminism is based on the principles of choice and “… the circumstances in which people are born, grow up, live, work, and age, and the systems put in place to deal equality for all women. Feminism aims to identify and reduce gender with illness. These circumstances are in turn shaped by a inequality by exposing and addressing the social, wider set of forces: economics, social policies, and cultural, political and economic structures in society politics”. that lead to the exploitation and oppression of women. Feminism aims to promote the empowerment of Centre Funding women through individual and collective action that enables all women the capacity for self- determination and control of their own The Wagga Women’s Health Centre circumstances and lives, and to reach their full is a non-government, community potential. based organisation run by women for women. 32% of funding for Gendered Health service delivery is received from the The Centre follows the World Health Organisation’s NSW Ministry of Health Partnerships definition of Gendered Health which states: “Gender norms, roles and relations influence people’s susceptibility for Health Program through the to different health conditions and diseases and affect their Murrumbidgee Local Health District enjoyment of good mental, physical health and wellbeing. (MLHD). Of significance, grants, donations and fundraising from the They also have a bearing on people’s access to and uptake of health services and on the health outcomes they community and organisations have experience throughout the life-course”. allowed extra programs that focus on Domestic Violence to continue. 3 ABOUT US KEY SCOPE SERVICES During the 2018/19 Financial year: Counselling Individual counselling – a Trauma Specialist Counsellor is available 4 days each week. Total client telephone contacts were 1584. Presentations of clients may include the impacts of Total client face to face contacts were 3168. trauma, resulting from domestic and family violence, Total client contacts 4752 adult survivors of child sexual assault, sexual assault, depression and anxiety, isolation, grief and loss, panic attacks, stress management, self-harm, suicide, mental health, self-esteem, relationships and other traumas Crisis & Support Crisis and support provides: support, information, There were a total of 1853 participants Work listening, referral, safety planning and advocacy at all groups, events and presentations After Hours Counselling, crisis, support and group work is Services available on Saturdays, Sundays and Public holidays (except Good Friday and Christmas day). An After Hours Telehealth service is available two evenings a WWHC Groups/Presentations week from 6pm until 9pm Group Work A range of therapeutic group programs are conducted in response to the identified need Community Providing a safe environment for women’s groups, 5 Events Groups facilitated and unfacilitated, meeting at the Centre, 123 for example, the weekly Yoga group with participants Health Education Build skills and share knowledge to improve health of 677 to visiting and Promotion women and to help prevent chronic illness and participants lifestyle disease. For example - Woman 2 Woman practitioners Expo Social Action Includes strategies such as International Women’s Day, 16 days of Activism Against Violence Against Women and Blue Knot Day Advocacy This includes advocacy on an individual level as well Group 12 as at all levels of Government including local, state and national Participants Presentations Community Activities include informing other services about our 665 to Development service, identifying gaps and capacity building. 388 people On a needs basis, where funding is available, projects will be run to raise the awareness in the community on issues that relate to women (for example, domestic violence) Community Education topics such as domestic violence, trauma, Education mindfulness and wellbeing through presentations, newsletter articles, Facebook and liaising with other network professionals Resources and Access to Centre information can be via the WWHC The number of Presentations and Information website, Facebook, quarterly newsletters and/or Groups indicates a strengthening in the Centre leaflets and information days. A woman may Centre’s profile and links to the also call into the Centre for further information. community. Within our premises, women are able to use the library, group room and computer services as well as Visiting practitioners include; find information on other local, state and national Centrelink, services or health information. Women also have NSW Police Domestic Violence access to full disability accessible bathroom and Liaison Officer, shower. The Centre has washing and drying facilities Complementary Therapist and and holds a store of personal care items for those who require support Women’s Health Nurse Complementary Massage is offered to promote self-care within a safe Therapists environment and as a secondary support to other therapeutic work Client data shows a continued high demand Partnerships Working in partnerships with non-government, government and community organisations e.g. for all Centre services as indicated by the Anglicare, DVLOs, Mental Health Recovery Unit, wait time for practitioners and the number Domestic Violence Liaison Committee, MLHD, of occasions of service for each Mental Health Drug and Alcohol services, Wagga practitioner. Wagga City Council and MPHN All staff work at the highest level of Economic Individual appointments to provide support and professional standards within their own Wellbeing education on financial literacy and to address the impacts of economic abuse and self-esteem issues. roles but also provide support and Building partnerships with other organisations and assistance as part of a multi-disciplinary advocacy team. This team approach to service delivery ensures that the client remains at the centre of all we do. 4 OUR CLIENTS Employment Status Disability n = 204