Australian Communications and Media Authority Annual Report 2005–06 © Australian Communications and Media Authority 2006 ISSN 1834-0776 This Work Is Copyright
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005–06 2 Australian Australian Annual Report Annual Report Communications Communications and Media Authority Australia’s regulator for broadcasting, the internet, radiocommunications and telecommunications radiocommunications the internet, broadcasting, for regulator Australia’s www.acma.gov.au AUSTRALIAN COMMUNICATIONS AUTHORITY ANNUAL REPORT 2005–06 ictoria Building NSW 1230 V 03 9963 6948 : YDNEY CENTRAL OFFICE CENTRAL YDNEY el: 02 9334 7700, 1800 226 667 T Fax: 02 9334 7799 S 1 Darling Park Tower Level 15, 201 Sussex Street, Sydney PO Box Q500 Queen Level 44, Melbourne Central Tower Tower Level 44, Melbourne Central 360 Elizabeth Street, Melbourne Law Courts PO Box 13112 8010 Melbourne Vic 03 9963 6800 Tel: Fax: 03 9963 6899 TTY MELBOURNE CENTRAL OFFICE MELBOURNE CENTRAL Purple Building, Benjamin Offices Purple Building, Benjamin Offices Chan Street, Belconnen PO Box 78 Belconnen ACT 2616 02 6219 5555 Tel: Fax: 02 6219 5200 CANBERRA CENTRAL OFFICE CENTRAL CANBERRA Australian Communications and Media Authority Annual Report 2005–06 © Australian Communications and Media Authority 2006 ISSN 1834-0776 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be produced by any process without prior written permission from the Australian Communications and Media Authority. Requests and enquiries concerning reproduction and rights, and any enquiries arising from the contents of the report should be addressed to: Manager Communications and Publishing Australian Communications and Media Authority PO Box 13112 Law Courts Melbourne VIC 8010 Telephone: (03) 9963 6800 Facsimile: (03) 9963 6899 Email: [email protected] This report is available on the ACMA website at www.acma.gov.au (go to ACMA > Publications > Authority > Annual Reports > ACMA Annual Reports). Senator the Hon. Helen Coonan Minister for Communications, Information Technology and the Arts Parliament House Canberra ACT 2600 Dear Minister In accordance with section 57(1) of the Australian Communications and Media Authority Act 2005, I am pleased to present the annual report on the operations of the Australian Communications and Media Authority, for the 2005–06 reporting year. Please note that section 57(3) of that Act requires that you table the report in each House of Parliament within 15 days of receiving it. Yours sincerely Chris Chapman Chairman 15 September 2006 IV ACMA ANNUAL REPORT 2005–06 Contents CHAIRMAN’S OVERVIEW . .ix Broadcasting licensing . .16 Telecommunications licensing . .17 CHAPTER 1: Revenue and fee issues . .17 ABOUT ACMA . .1 Apparatus licence fees . .17 Functions and responsibilities . .2 Numbering charges . .18 Revenue collection . .2 Number auctions . .19 Structure . .3 Carrier licensing charges . .19 The Authority . .3 Broadcasting licence fees . .19 Corporate structure . .6 Compliance investigations . .20 Corporate governance . .6 Radiocommunications . .20 Telecommunications . .20 CHAPTER 2: Broadcasting . .21 REGULATORY ENVIRONMENT . .7 Internet content . .23 Spectrum planning . .8 Interactive gambling . .23 Radio and broadcasting . .8 Telecommunications numbering . .23 Digital broadcasting . .8 Numbering Plan administration . .23 Space regulation . .9 Number allocations register . .23 Variations to digital channel plans . .9 Numbering transactions . .24 Ownership and control . .10 Numbering for VoIP services . .24 Annual notifications . .10 ENUM . .25 Notifications of changes in control . .10 Next generation networks . .25 Compliance with provisions . .10 Regulation of VoIP services . .25 Compliance with notification requirements . .10 Mobile premium services . .26 Associated Newspaper Register . .11 Portability . .26 Broadcasting Financial Results . .11 Pre-selection . .27 Allocation and licensing . .11 Extended zones agreement . .27 Market-based resource management . .11 Mobile phone coverage initiatives . .27 Radiocommunications licensing . .11 Technical regulation . .27 Spectrum licensing . .14 Technical standards . .28 Class licensing . .15 Compliance and labelling . .28 Licence area plans and variations . .15 Technology studies . .28 ACMA ANNUAL REPORT 2005–06 V Radiocommunications standards . .29 International cooperation . .45 Cabling regulation . .31 Review of legislation . .45 Submarine cable protection . .32 Consumer safeguards . .45 Telecommunications infrastructure regulation . .32 Telecommunications Industry Ombudsman . .45 National interest issues . .33 Customer Service Guarantee . .45 Law enforcement liaison . .33 Universal Service Obligation . .46 Emergency call service management . .34 Do Not Call Register . .47 Fixed cellular terminals . .34 Payphone performance . .47 Collection of pre-paid mobile Network Reliability Framework . .47 phone user information . .35 Priority assistance . .48 Disclosure of customer information . .35 National Relay Service . .48 Interception capability plan compliance . .35 Community awareness . .49 Integrated Public Number Database . .35 Cybersmart Kids . .49 International matters . .35 Cybersmart Detectives . .49 International Radiocommunications Other activities . .49 Advisory Committee . .35 Consumer information products . .49 Radiocommunication Advisory Group . .36 Education campaigns . .50 International Telecommunication Union . .36 Telecommunications Standardization CHAPTER 4: Advisory Group . .36 MANAGING AND DEVELOPING OUR RESOURCES ITU-T study groups . .36 . .51 Regional telecommunications Our people . .52 activities and relationships . .36 Employment arrangements . .52 Internet safety . .37 Workplace Diversity Program . .52 INHOPE . .37 Occupational health and safety . .53 Other international activities . .37 Consultation and workplace relations . .53 Graduate program . .53 CHAPTER 3: Development and training . .53 CODES AND CONSUMER INFORMATION . .39 Performance management . .53 Information management Codes of practice . .40 . .54 Industry codes . .40 Technology . .54 Consumer codes . .40 Information . .54 Internet codes . .40 Corporate governance . .54 Content standards . .41 Security . .54 Code compliance . .42 Audit . .54 Standard forms of agreement . .42 Risk management . .55 Protection of customer information . .43 External scrutiny . .55 Internet content codes of practice . .43 Client service charter . .55 Children’s and preschool programs . .43 Communications . .55 Subscription television drama expenditure . .43 Media . .55 Anti-siphoning . .44 Publishing . .55 Anti-hoarding . .44 Financial management . .55 Anti-spam activities . .44 Property management . .56 Complaints handling . .44 Ecologically sustainable development Enforcement . .45 and environmental performance . .56 VI ACMA ANNUAL REPORT 2005–06 APPENDIXES . .57 1. ACMA offices . .59 2. ACMA committees and attendance at meetings . .60 3. Staffing details . .62 4. Disability strategy . .66 5. Licensing and licence allocations . .68 6. Programs and content . .82 7. Investigations into complaints . .84 8. Freedom of Information . .91 9. Legislation . ..