Merseyside and North Wales Electricity Board Editorial Office: Room 551 Head Office, 5ealand Road, Chester CH1 4LR Tel: Chester (0244) 377111 Internal 2106/7/8

Vol. 38. No.7 JULY 1986

MANWEB Management OUTSTANDING effort by two members of our Liverpool District staft'was rewarded with an outright Conference themes win for Jeff Scott and a commend­ able third place for Katrina Jack , , MUCH more could be done by Area Electricity Boards in the final round of The Electricity to belp the public recognise our industry as efticient, Council Public Speaking Competi­ socially responsible and caring," declared Ray Dafter, the tion held a short time ago in Electricity Council's Central Director for Public and London. Jeff was presented with the Overseas Relations, one of the guest speakers at this year's MANWEB Management Conference. ! PictureQ at Burton Manor College, from left to right: Board Chairman Bryan magnificent "Faraday Shield" Weston, guest speaker Ray Dafter, MANWEB Press and Information Officer trophy, which will remain with Venue for the Conference was the elegant Burton Manor Keith Baldwin and Board Secretary Colin' Leonard our Board for the next 12 months. College, in the village of that name, on the Wirral, just a Ray Dafter should have spoken and he congratulated Board Chairman This is the second consecutive year few miles from Head Office. used to be, foilowing the on the Public Relations theme on Bryan Weston on the speed with which that the top trophy has been The two-day function was progressive streamlining of the second day, but the pressing he had recognised this fact . awarded to a member of the issue of lo~er electricity prices Posing the question "How are we MANWEB staff, Tomos Llewel­ attended by Board manage- the management structure). dictated an after-dinner presenta- perceived by the public?", he said that fryn Davies, from Aberystwyth, ment staff from Head Office There were two main themes-­ tion on the first evening and a it might be easy to be influenced by bringing it home last year. Jeff andDistricts(nowsomewhat "Plan.ni~~, in t~,e ES~-whe:e a~e impressions conveyed by the media, also received a replica of the shield fewer in number than they we.go~ng. and PubllcRelatlOns . hurried return to Millbank. but in the main "news" was the unusual, PnncIpal speaker on the former Ray opened his slide-backed pre- and as far as we were concerned that to keep for himself, and a cheque sentation with the simple statement meant occasions when things went for £150. topic was Terry Boley, Central that, in the past, the industry had not wrong. Our Liverpool team might have PRICES DOWN Director, Corporate Develop­ taken Public Relations sufficiently "done the double", like their foot­ Negotiations which have ment, for the Electricity Council. seriously. Much more cOuld be done, 1111 Continued on page 2 balling namesakes, had it not been for resulted in cheaper power Kate going into "extra time". She blames it on her Liverpool sense of station coal are benefiting humour, saying: "/ put in a couple of customers without delay ICE- SPECTACULAR amusing lines, thinking that they would in the form of lower-cost ships. Steven is the son of Dave raise a titter. The audience, however, electricity. SKATING Cousins, the Board's Liverpool Continued on page 2 Details on page 3 COUSINS District Installation Engineer. SUPPORTING the sporting A 14th birthday treat for Steven Jeff Scott, right, activities held recently to raise was a trip to the "Skate Electric"

FIRST in a special series of "MINI provide work for many peopLe--over 5,000 of At the Management Conference, from left to right: Tom Hamilton (Administration Services us in MANWEB for a start!" Manager) with speakers Jim McLennan, Richard Gales, Terry Boley, Doug Willacy, Arthur Ellinson EMCONS"-Energy Marketing and Colin Leonard Conferences-especially prepared He went on to say that when a colleague is assured that electricity is best, then they should 1111 From page 1 Summing up, he said that sales would continue for all members of the MANWEB help to persuade their neighbours and friends. to grow. Investment would increase, manpower staff, was held-at Head Office over " They may even make more friends when they would continue to fall (but more slowly) and a two-day period a short time ago. discover that Economy 7 really is a bargain PUBLIC RELATIONS change would continue. tariff, especially following the recent reduction Mr. Boley'S talk was supported by papers on Engineering, Financial and Secretarial in prices." AND PI!.ANNING various aspects of planning within MANWEB, staff were invited to one of the 9O-minute presented by Board Secretary Colin Leonard, presentations from their Commercial col­ Our Commercial Director made an appeal Scientific market research, however, was a Management Services Manager Arthur Ellinson when he said, "If any member of the Board's leagues. In short, sharp, to-the-point talks staff is still uncertain, they should ask questions much more reliable guide to the real opinions and District Managers Jim McLennan and Doug they explained the MANWEB Corporate Willacy. The delegates then split up into groups of my staff. They will be told the truth and given of the public, and this had proved that the Marketing Strategy and identified the role electricity industry was viewed in a much more to discuss training and District organisation factuaL information on just what good value for favourable light than some public enterprises­ within the Board. that all members of the Board's staff can money eLectricity really is." although gas had a slight edge on us. There was On the second day of the Conference, the play in support of energy marketing. He stressed that he was not trying to tum a need to improve that situation. delegates again split into study groups to consider ,' We must, if we are to achieve further growth every employee into a salesperson, but con­ Many groups of opinion-formers, including public relations in the aftermath of Ray Dafter's in eLectricity sales, increase significantly the sidered that, by knowing more about what the media, politicians, pressure groups and talk. overall effectiveness of our marketing opera­ electricity could do to help our customers, they international bodies, all contributed to public The reports-back made a variety of points, tions, " commented Commercial Director Peter could assist in its promotion. He also said that opinion, and all should be the targets of our but running through them was a call for more Hopkins. " These 'MINI EMCONS' explain the all employees should be aware that for many public relations efforts. He cited co-operation effort, improved motivation and training of challenge we all face as empLoyees of MAN­ applications-heating, cooking, water heating, with the British Medical Association in the staff and, above all, the deployment of more WEB." etc.--customers do have a choice. It was im­ production of the hypothermia film The Bitter resources in the.. drive to improve the public portant therefore to give the highest possible CoLd as an example of what could be done. perception of MANWEB. He told 'CONTACT': "Wholehearted support from every member ofour staff is essential if our standards of service and for us all to be good The Electricity Council's corporate advertising In Qverall charge of the Conference was ambassadors. drive on the theme of "Energy for Life" was Deputy Chairman Richard Gales, welcoming energy marketing teams are to achieve their Similar "MINI EMCONS" are planned for proving to be very valuable, but there was much and introducing the speakers and chairing the targets and help our Board survive against strong competition which will intensify with the privati­ our staff in each of the Board's ten Districts. scope for Area Boards to project themselves as discussion sessions. sation of British Gas. caring and socially responsible bodies, including Winding up at the end, Board Chairman As a final thought-no matter what job we the involvement of staff in the wider aspects of Bryan Weston spoke on two main issues-the "Electricity is the fuel of the future in the do in MANWEB-when the media publishes community life. price of power station fuel and the negotiations home, in commerce and in industry. All our stories praising the Board for its record-breaking Earlier, Terry Boley, the other guest speaker, with the Coal Board which led to the recently­ CommerciaL staff are convinced ofthis . We now results and achieving profits, we must all feel a had looked at the problems associated with announced price reductions, and the nuclear have to convert the sceptics among the Board's touch of pride to be working for such an planning. He began by making the point that scene. staff. We really should all believe that selling organisation. And altogether we can make it electricity's share of the total final energy market On this latter point, he said that we would eLectricity is in the national interest ana helps to better still! in the UK was still only about 14.5 per cent­ need to ordell one new power station a year but that it was slowly and steadily growing. from 1987 onwards, warning that if these were not nuclear stations then Britain's capacity for Electricity use was closely linked with changes It all started eight years ago, • From page 1 famine in Africa. Our sponsor­ nuclear construction might disperse and that a in the national economy, especially in the when Dave and his wife, Val, ship ofthe 'Skate ELectric' World great deal of money might have to be spent on industrial sector, and industrial output and let Steven go for half-a-dozen Ice Spectacular will ensure that fitting "scrubbing" equipment to coal-fired plant. electricity sales were closely paralleled. These introductory skating lessons. He SKATING proceeds from the television, two factors were not yet back to the pre-slump soon felt completely at ease on ticket and programme sales will peak of 1978/80, but they were moving in that the ice and became the first go directLy to the Band-Aid Trust direction. Mersey Barrage youngster to graduate from the COUSINS and UNICEF." Gas sales had boomed, however, taking the rink's Saturday morning begin­ dominant place in the domestic central heating ners' class to become a British audience and millions of TV Ice skating has a very close and water heating market, but electricity was -the prospects champion. viewers. The whole show was connection with electricity, now making excellent progress as far as new THE prospects of a Mersey Barrage were A few of weeks ago, Steven sponsored, on behalf of the which makes it possible for the homes were concerned, and this trend was examined by the Deputy Chairman to­ did a spot of exhibition skating electricity supply industry in freezing, lighting, heating, worrying the gas industry. Our fastest-growing wards the end of the Conference. in an event to mark the Deeside England and Wales, by The sound, television and many sector, however, was that of commerce. He said that latest studies suggested Festival, then went on to repre­ Electricity Council. other services essential to this All these trends indicated that our share of that a barrage would be financially viable. sent Wales against Scotland in Central Marketing Director increasingly popular sport. the final energy market was likely to continue The alternative locations being considered an ice-skating international. Jack Taylor commented: "We Maybe at some future "Skate to increase, creating further gradual growth in for siting a barrage were between New The "Skate Electric" Sport­ are proud to play our part in Electric" spectacular, one of the demand for electricity. Brighton and Langton Dock and between Aid World Ice Spectacular was staging and promoting this major the stars of the show will be Asking how accurate our sales forecasts were Rock Ferry and the former Herculaneum a huge success for the "live" ~port-Aid eventto help to relieve Steven Cousins! likely to be, Terry made the point that previous Dock. A barrage in the former location forecasts for seven years ahead had proved very would probably house 27 turbine genera­ inaccurate, with a long period of "over-fore­ tors having a total capacity of 620 mega­ * From page 1 clerical assistant in the Mid-Mersey District casting". watts, and have an estimated energy offices. Jeff, like Kate, joined the Board in 1974 Asa result, a good deal of generating plant output of 1.3 terrawatt hours per year, and was a sales representative at Warrington had been built before it was really needed. whilst a barrage at the latter location DIDN'T THEY for a few months. Then he transferred to There was enormous scope for error when would house 21 turbine generators having become a Technical Staff Trainee when" he trying to forecast demand seven years ahead, a total capacity of 480 megawatts and an studied for his B.Sc., and went on to gain his but, although there were unlikely to be problems estimated energy output of 0.97 terrawatt DO WELL? M.Sc. He enjoys caravanning and is a supporter over the next two years, it seemed likely that hours per year. Using the "diaphragm of the Liverpool football team. there would be a need for a substantial building wall" technique to build the barrage, and roared with Laughter, and this took up valuable The competition, held annually, aims to programme thereafter. scrap supertankers to contain the sand­ time, and I took an extra 20 seconds or so to encourage effective public speaking and ex­ Various options were open-new nuclear filled construction area, the estimated conclude my remarks." pressive verbal communication. It is open to all stations (preferably PWR), an extension of cost would reduce to the order of £400 Unfortunately, this put her into third place members of the Board's staff under 35 years of existing coal-fired stations, or building new million. in the Women's Section, but she was awarded a age. coal-fired stations with a new design of highly­ The studies suggested that a barrage £75 cheque. Someone could make it a "hat-trick" for efficient sets. Others included the Severn would have a real rate of return in excess Kate joined the Liverpool District staff in MANWEB if he or she could win next year's Barrage scheme (now looking a more realistic of eight per cent from the sale of electricity 1974. She is single and works as a clerical competition. Now is the time for all eligible economic proposition) and energy management alone and, on this basis, further research assistant, processing requests for the repair of men and women to start practising. Plenty of schemes to reduce peak demand. was proposed to ascertain whether there electrical appliances and equipment. She enjoys help will be available. Looking at the use of power station fuel, the were any remaining insuperable difficul­ reading, listening to music and is a budding If you would like to build your self-confidence speaker said that even if there was an increase ties. The prospect of a Mersey Barrage author. She has written one novel, yet to be and impress an audience with your carefully­ in nuclear generation we would still be burning was a very attractive one, and it was good published, and is half-way through a second. rehearsed words of wisdom, then get in touch around 70 million tonnes of coal in the year news that responsibility for the project Jeff is a 1st engineer, Industrial, in the with Bill Bartlett (senior engineer), in the 2000. Without nuclear plant that figure would was being taken over by the newly-formed Liverpool District Energy Marketing section. Management Services section at Head Office, rise to 85/90 million tonnes. At present, nobody Mersey Barrage Company. His wife, Carole, also works for the Board as a internal telephone 2063. knew which was most likely. CONTACT

AT last month's Board Meeting, The average householder, using 3,500 units a proposals to reduce electricity bills year on the stand.ard domestic tariff, will be a little over £7 a year better off. People using were approved. These have been electric storage heating on the Economy 7 cheap made possible by' negotiations deal­ night-rate tariff will do even b~tter, because the ing with' the cost of power station reduction in unit price amounts to a cut of nearly ten per cent in the cost of night-rate coal, following the collapse of world units. An Economy 7 customer using a total of oil prices. 8,300 units a year will save more than £16. Most of Britain's electricity is Monthly-billed industrial and commercial users can expect to save around five per cent, generated in coal-fired power sta­ taking the year as a whole. tions and the benefit of the lower Commented MANWEB Chairman Bryan coal prices is being passed on to Weston: "We are delighted to be able to pass on these savings to our customers with the greatest MANWEB's customers in the form possible speed. They mean that electricity con­ of cuts in electricity prices. tinues to become better and better value for These will come into effect from 1st July money. and will be shown as a "Fuel Price Reduc­ "Over the past four years, the price of electri­ tion" at the bottom of the quarterly bills. city to the domestic user has risen by a total of All domestic customers, including those only a little over eight per cent. During the same period, the Index of Retail Prices has risen by on slot meters, will benefit by a reduction more than 19 per cent. Electricity is now proving Outside our Widnes shop with the balloon-filled "Fiesta" prize car we see, from left to right: Derek of one~fifth of a penny for each unit of Edwards, Maria Hibbert (sales assistant), Margaret Jackson and Bernadette Gaskell ("Focus" an inflation-beater. More and more of our demonstrators) electricity used since their last normal customers-in the home, in industry and in meter reading. commerce--are recognising this hard fact, and For commercial and industrial customers are switching over to electricity for everything videos and, with every rental taken out during billed on a monthly basis, the "fuel price from home heating to industrial processes. the set period, a free football was "thrown in" . adjustment" clause in their tariffs will take into "This is a very happy day for the Board and World Cup By answering a few simple questions, customers account the price reduction. staff of MANWEB." . could enter the competition to win a brand-new Ford "Fiesta". While the car was on show at Widnes, our three members of staff went in Focus AIM FOR MORE along to a social evening orga­ shop supervisor, Derek Edwards, took the nised by the Area Building . THE Board's shop in Albert Road, Widnes, opportunity to raise a little extra cash for local charities. He filled the car with balloons which Employers' Confederation held was selected as a display venue for the Ford recently near Northwich. "Fiesta" car prize in the nationwide competition were sold off to youngsters for a nominal MEDAL.LIONS amount. Later, with added donations from Here, over 50 members and sponsored by Focus TV and Video Centres as SALES of storage heaters to individual homes were higher their wives were treated to a part of the Mexico '86 celebrations. MANWEB and Focus staff at the shop, cheques for £25 each were handed over to representatives during the 12 months ended March 1986 than in any other microwave oven demonstration In this Focus World Cup Fiesta, a month's of the Cystic Fibrosis and Mentally Handicapped year since the boom in 1971. This fact demonstrates that by Judith McIntyre (Energy free rental was offered on selected TVs and Funds. the general view of our customers has moved considerably Marketing assistant). Informa­ in favour of the economy provided by electric storage tive talks were given on the heating. changing energy scene and the "Unfortunately, this view Cheshire District Energy "Medallion" Award scheme, by Flying start ' does not appear to be held by Marketing Engineer. Mike Potts and Robin Sharvin Long Service some of the companies who This year will see increased (2nd engineer). FOLLOWING a year of buoy­ emphasis in the promotion of The presentation was very ant appliance sales in MAN­ build homes, as 'Medallion' the "Medallion' Award concept well received, and it was felt . WE offer our congratulations to the following members of the WEB shops, 1986/87 has got off Award sites are not coming to the house-building trade. that the opinions of the builders Board's staff who have completed, during the month of June, 40, , to a flying start. in as fast as we expected," . Mid-Cheshire District took the in the audience had moved 30 and 20 years' service in the electricity supply industry. The value of appliances sold said Mike Potts, our Mid- first step along this road when towards the acceptance of the "Medallion" idea. 40 YEARS-Dee Valley District: Vernon Jones (craft attendant). during April was a massive 57 At the "Sell Medallion" social evening, from left to right: Mike Mid-Cheshire District: Ivor WiJIiamc; (crajisrrum, jointing). Oswestry per cent up on the same month Potts, Judith Derek and Robin Sharvin The President of the Area District: Cyril Wilkinson (driver). in 1985. The microwave oven Confederation, Derek Bridge, expressed his appreciation of 30 Years-North Mersey District: Ronald Woodward (general boom continues, with 1,141 sold the MANWEB effort, which duties assistant). Mid-Cheshire District: George Gibbins (crajisrrum, (357 last year)-an increase of overhead lines). Oswestry District: NorinanMason (meter operative). 219 per cent! Washing machines had certainly helped to make the evening a success. . Transmission: Frank Fishwick (craftsman, overhead lines). and clothes dryers also did particularly weB, with sales On the business side, a most 20 YEARS-North Mersey District: Alfred James (general more than doubled, and these satisfactory outcome was that duties assistant). Liverpool District: Bernard Hewson (foreman, were backed up by big increases Mid-Cheshire District staff are Stores) and David Rowe (meter attendant). North Wirral District: in respect of freezers, cleaners, now working on designs and Frederick Nolan (meter operative). Clwyd District: Cyril Wynne direct space heaters and, of 4 specifications for "Medallion" (meter operative). course, storage heaters. Award on two housing sites. The Great EconolDY 7 Staff Challenge

"THE Great Economy 7 StafJChallenge", At the exhibition, special offers were made Finally, by ticking the right boxes on a simple exhibition has been to our North Mersey and publicised at a mini-exhibition held for on a wide range of the latest slim and attractive question form, staff visiting the exhibition were North Wirral Districts. Its tour will continue as Head Office staff in the restaurant last storage heaters for the home, and on fuel­ able to enter a free competition with prizes follows:- month, offered a 'Money Back Guarantee' economy water heating timers. Another bargain awarded on each o~ the five days. District Commencing to any employee who opted to change from was a plug-in time switch for only £9.50. Liverpool Monday, 7th July "All staff have only until the end ofAugust to Helping things to run smoothly was Steve their standard domestic tariff to Economy Griffin (2nd engineer), who told us that over Mid-Mersey Monday, 14th July 7. take advantage of these marvellous offers," Dee Valley Monday, 21st July continued Mr. Hopkins. the ten hours during which the exhibition was Commercial Director Peter Hopkins open, 18 members of staff converted to Economy Oswestry Monday, 28th July An innovation was the computer print-out Mid-Cheshire Monday, 4th August said: "The Board will guarantee a refund for individual homes, showing the capital costs 7, 16 storage heaters were sold, together with 22 water-heating timers and 32 plug-in time­ Clwyd Monday, 11th August of any money lost if you don't make a involved when installing various types of insu­ saving on your electricity account over a switches. Gwynedd Monday, 18th August lation to conserve energy and save money on Aberystwyth Tuesday, 26th August 12-month period." fuel bills. At the time of going to press, the "Challenge" CO~T ACf Page 4 MANVVEB . ENERGY MARKET.ING CONFERENCE BRIGHT MARKETING FUTURE FOR MANWEB

Bryan Weston Peter Hopkins "MEETING the Challenge" was the theme for the BOARD Chairman Bryan Weston, in buoyant .MANWEB Energy Marketing Conference held OUR selling in the commercial premises market was the mood, after welcoming everyone to the Con­ recently in Chester. Nearly 200 delegates-mainly subject of the paper which was given by Doug Gregg Commercial staff, with a sprinkling of colleagues (senior engineer). He opened by stating that, despite the ference, gave a brief preview of the figures difficult economic conditions over the past few years-­ expected in our annual report for the year just from other departments-were informed, enter­ particularly on Merseyside-a commendable increase in ended. He congratulated staft'in the Contracting tained and encouraged by a variety of speakers. load achievement went from 15 megawatts in 1980 to 42 and Marketing sections for achieving results The packed programme ran smoothly under the megawatts last year. way ahead of targets set. chairmanship of Commercial Director Peter "I suggest that these figures reflect the true potential for Hopkins. future growth in an extremely diverse market," he com­ He also commented on the laud- mented. able increase in our unit sales, Doug went on to indicate the salient points In a brief reference to the Russian power , NEXT came a triple presentation covering of the central strategy being applied in the stating that they had reached an commercial market. all-time record. station incident, Mr. Weston said that this would the Energy Marketing Sales Plan in the surely be used by the opponents of nuclear industrial, commercial and domestic areas. He said that emphasis would be given through " MANWEB is well on the way towards power. , the cook-chill systems, with increased interest achieving its financial target without any "But should we deny ourselves and future being shown by the N.H.S. and local education prospect of an increase in electricity prices generations the benefits of our own safe nuclear authorities. "At the moment, we are negotiating next year, " continued Mr. Weston. power programme?" he asked. for around 14 megawatts of cook-chill systems He raised another factor affecting future He suggested that every aspect of our lives in the MANWEB area. These would supply tariffs when he spoke of the electricity industry's had mixed blessirigs, and went on to say that approximately 60,000 meals a week." efforts to gain a discount agreement with the strong lobbies existed for and against nuclear The potential market from these two authori­ National Coal Board in the wake of collapsing generation. ties producing about four million meals each oil prices. Among some very interesting facts and figures week would achieve a load of 850 megawatts. Turning to report on recent Board Meetings, he listed was that the average garden contained John Walker Doug Gregg Malcolm Cooper "No way is there a better story for the use of our Chairman said that when considering Energy more radioactivity than would be produced electrical techniques than with cook-chill sys­ Marketing, with its potential for selling and the when supplying the householder with electricity Opportunities for tems," he stated. resources available, it was decided to step up for their lifetime from a modern nuclear power active He spoke of space and water heating being our activities in this sector of our business. station. our second-largest market sector, and went on Board Members had also discussed MAN­ In conclusion, Mr. Weston-from personal Public Relations to introduce the BETA Award campaign for WEB's public relations strategy. "We must be experience-praised the Board's Economy 7 commercial customers, similar to the "PEP more out-going," commented Mr. Weston. "If tariff. He challenged all members of the First on the rostrum was John Walker Award" for the industrial sector. we talk more openly about our policies and MANWEB staff to take a careful look into the (principal engineer, Industrial), who opened He informed his audience of the proposed achievements, we will make many more friends comfort and cost-saving which could be achieved brightly with confidence and conviction promotions for reverse-cycle heat pumps used among our customers." He suggested that by changing to the Economy 7 tariff. that, with the successful solid foundation for cooling the internal environment in the Customer Care, coupled with good communi- . "Even ifyou have oil, gas or solid fuel in your already laid, we could look forward to summer and then for heating in the colder months. cations, would ensure success in the field of home now, it could pay you to install a couple of another record-breaking year. public relations in the electricity supply industry. electric storage heaters in the hall and the lounge, "Selling electricity in the commercial market "We are a 'high-tech' industry, and we have to using cheap-rate electricity on the Economy 7 He too stressed the importance of corporate is a considerable challenge, " he said. " The live up to a very high standard," he said. tariff, " he urged. marketing, with the emphasis on public rela­ market is complex, with a variety of buildings tions. "Each year presents various opportunities requiring many different electrical techniques, to enhance our public image by improving with the skill of the salesman paramount. We consumption by efficient use-"Getting more customer awareness of our activities," he com­ must continue to go out and attack the market if for your Monergy," he said- was of the essence mented. Referring to the first issue of Business we are not to be swamped by the approaches of Continued in our strategy. Power Link published to coincide with the our competitors. " growth with "We are beginning to see the pattern which is conference, he said: "This has been produced He disclosed that in the MANWEB area we already more pronounced in some other We:'~rn With the full co-operation of our Press and have more than 10,400 shops, over 4,000 offices targets nations---total energy consumption is declintng Information section, who are fully switched on and approximately 10,000 catering customers. exceeded with the impact of conservation, but electricity to corporate marketing. These give us the opportunity for sales of consUmption is increasing, " he stated. "Together, we are planning a much higher energy-saving systems and appliances to meet Referring back to the MANWEB successes, profile on local radio and in the press and trade the customers' needs. he warned that this could easily lead to com- journals." "We are in a position to bring forward the placency. ' John spoke of other aspects of corporate Bryan Ogden better, brighter buildings ofthe future, by selling To help to combat this, he said that this marketing and mentioned the new mobile efficiently and promoting further the sales of CONTINUING with the "Meeting the year- for the first time---energy marketing is exhibition caravan to be introduced into our electricity, " he concluded. Challenge" theme, Energy Marketing being recognised as a corporate responsibility, Board later this year. The unit will have its own one in which all staff have a patt to play. "As a power supply and video facilities and should be Manager Bryan Ogden warned that we are Demanding targets all faced with more than usual uncertainty measure ofthis commitment, corporate marketing used by our Districts at trade shows and exhibi­ has been' identified as a key issue in this year's tions, etc. arising from the impending privatisation Operating Plan and, as a result, more active and Turning to the targets set in our industrial of the gas industry. "Whilst no one knows THIS part of the presentation was brought positive support should be forthcoming from market, John said that an uplift of 43 per cent (senior what lies ahead, we need to be prepared for to a close by Malcolm Cooper colleagues in other departments throughout the over last year's achievement showed confidence. engineer), a more vigorous challenge in the market who covered that sector of our Board." To reach this figure, he spoke of the District Commercial section with which most people from our major competitor. " collaboration which was required with Head Having outlined the fundamental challenges can readily identify-the domestic scene. He outlined the Board's achievements facing every member of the Board's staff, Bryan Office staff. He listed the key areas of selling to over the past few years in halting the detailed particular achievements and underlying He went on to outline the aids and support achieve the "very demanding" targets set decline in electricity sales and attaining challenges in specific markets, from the domestic material for three specialised campaigns, aimed targets. " This is our fourth successive year customer to our largest industrial user. at industrialists during the current year- Process for this year. On the privately-built "Medallion Homes" of growth in direct electricity sales," he "I believe that the next few years are going to Heating, Steam and Hot Water Raising and present a greater challenge than ever, especially Space Heating. front, he said that, nationally, the industry had went on. " Last year we reached an all-time with a privatised and revitalised' gas industry," Referring to the "PEP Awards", he stated clocked up more than 80,000, and the time was high, with MANWEB sales exceeding 200 he concluded. "If their new domestic tariffs are that, during the first two years of the competi­ now right for us to "build on this success". He Gwh for the first time ever. " an illustration of their intentions, our challenge tion, MANWEB had secured one quarter of all then outlined the Board's plans to persuade Explaining that the overall target had been starts today I" the National awards--"a tremendous accolade more builders in our area to "Go Medallion". exceeded in every market sector, Bryan con­ Speaking of our targets through to 1989/90, to our Industrial Sales Engineers". With "Civic Shield" dwellings built by local gratulated all staff on a job well done, with , he said that not only are they achievable, but Bringing his remarks to a close, John spoke authority and housing associations, Malcolm application and effort applied to all the tasks they will be achieved. "These figures recognise of the newly-established MANWEB Demon­ said that we had a potential merket of some confronted. that no successful business ever stands still. stration Centre at Bromborough, stressing its 8,000 homes in our area. Speaking on the apparent conflict of objectives "With active and positive support coming from use to all Districts. He changed gear to talk of He moved on to report on the MANWEB to achieving electricity growth with society's colleagues throughout MANWEB, we can do the electric vehicle market and of forthcoming success story of Economy 7 water heating, with overall need to pursue reductions in energy no other than continue to grow. " promotions. a jump from 32,000 to 48,000 customers in just CONTACT Page 5

12 months. "While we still have a job to do in in a corporate way. "We should not rely solely make early purchases of electrical goods to take our TV commercials are directed towards convincing our customers that they don't have to on our front-line troops in the Commercial advantage of special prices. specific groups in our society. use storage heaters to benefit from Economy 7, department. They do a great job, but they really He brought his comments to a close with a The new corporate marketing campaign, this success must have been a big factor in the need wholehearted support from all of their few reminders on ways our customers could which began appearing on our TV screens a recent survey, when 96 per cent of people who colleagues. " pay their electricity bills. He also spoke of his short time ago, has the theme "Energy for were asked said that they had heard of, or were He suggested that managers should ask their section's role in the meter modernisation pro­ Life". When it first appeared, it caused headlines aware of, the Board's Economy 7 tariff' staff three simple questions--Are you convinced gramme and its attack on meter fiddlers. in the trade press, with comments like "the As a slight diversion in his presentation, of the need to expand our business? Are you He assured his Commercial colleagues that slumbering giant awakes". Bill went on to say Malcolm introduced ll-year-old Colin Ellis, convinced of electricity's case? Are you prepared the Financial section's theme--"Good customer that he believed, like many of his colleagues, the captain of one of the winning teams taking to assist? relations promote successful marketing"-would that we needed this form of promotion to give part in the recent "Economy 7 Mini-Sevens be passed on to every member of the staff. our industry the futuristic public image it Rugby Tournament", sponsored by MANWEB. deserves. Young Colin made the comment that, in the Shop link with "Corporate advertising is designed to bring a competition, there were no losers, because with customers large organisation into the public eye," he Economy 7 everyone is a winner! continued. "Many successful worldwide com­ Malcolm then resumed with a few words THIS segment of the programme was panies have used and are still using this tech­ concerning the activities in the field of load concluded by Stan Hawtin (Commercial nique. " protection-making sure that we keep our Finally, Bill took the opportunity to screen Denis Farquhar Peter Falcon Stan Hawtin Purchasing Officer), introduced by Charlie existing customers. as " the Scourge of Suppliers and the Duke the All-Electric Picture Show, a very successful In closing, he spoke of moves being made to New concepts in of Discounts". and entertaining 17 -minute film produced jointly consolidate our dealings with trade allies and by MANWEB, Norweb and the North West metering An essential part in the supply industry's help teachers in schools, by providing a free Region of the CEGB. computer education disc as an aid to educating A CROSS-TALKING double act between link with its customers is through the 900- "This was not advertising in its purest sense, " and motivating youngsters on electrically-related our Commercial Director, Peter Hopkins, plus shops throughout England and Wales. concluded Bill. "It is simply a story of our subjects. and Charlie, a cartoon character on the " Shop staff are expected to do much more industry. It was first screened at the opening of screen, led to a novel presentation from than sell appliances, " he went on. " They the Greater Manchester Exhibition Centre a three more members ofthe Board's staff. have to deal with enquiries relating to supply short time ago. Here over 10,000 visitors enjoyed the show. The film highlights what Electricity Corporate After introducing Denis Farquhar and service, tariffs, methods of payment, change of tenancy, advice on appliances Boards can do when they set their sights high Marketing (Technical Engineering Manager), Charlie and staff co-operate and help each other to help chipped in with leading questions concern­ and the efficient use of energy. " for all staff Stan went on to say that each week thousands the customer. " ing new concepts in metering technology. of information and promotional leaflets are In explaining one aspect, Denis said that our A very successful and invigorating Energy customers would, in the future, enjoy the handed out through the shops as a steady flow . Marketing Conference concluded with of customers come in to pay their electricity benefits of low-price electricity at weekends as some brief remarks from Peter Hopkins. well as the seven-hour overnight as at present. bills. In presenting the friendly face of our industry, Bob Hodson "That means even better energy efficiency in BEHIND THE SCENES our sales team actively bring to the customers' your home, " he said. MANAGER of our Dee Valley District, Bob attention the benefits of Economy 7 and load­ The staging of the Con­ Denis went on to talk of other developments Hodson, opened the afternoon session, building appliances. "Sales ofappliances during ference was in the hands expressing some points of view concerning from the security-guarded prepayment meters, our last financial year reached nearly £21 -million of Bill Gaywood, while the use of a credit card in place of coin of the corporate marketing. and we recorded a net profit of£]o6-million, " he administrative arrange­ realm, and then on to the new multi-functional commented. ments were all handled He stated that his concept of the phrase re-programmable metering panel now being Looking to the future, Stan said: "We try not by George Roberts, from installed for many industrial customers. was a united body of people making sure to stand still. Appliance retail performance is the Energy Marketing "For our really big customers, " he continued, that, from the customers' viewpoint, every still a bit like football . .. you are only as good as section at Head Office. "we have a metering installation which makes it aspect of the organisation they worked for your last result. " possible for us to take readings down telephone George Roberts presented a good image. Bringing his remarks to an end, Stan made a lines using an ordinary British Telecom system. " plea for energy sales staff to make a conscious He urged that this should be clearly under­ Bringing his remarks to a close, Denis said effort to get to know their local shop supervisors stood and vigorously applied by all members of that MANWEB has led the field as far as and staff. "Encourage them to identify with your It's all the MANWEB staff in their day-to-day dealings metering techniques are concerned. "We can Marketing effort and ensure that they feed you with our customers. look forward to the future with every confidence, " Anyone of the wide range of activities carried he stated. with energy sales leads. If you have been success­ out by MANWEB staff could be of vital concern ful, tell them. Commercial "Build a relationship based on mutual trust to an individual customer. Failure to do the Help from Financial job satisfactorily could cause disproportionate and advantage. After all, they know as well as -again! damage to the Board's reputation as a whole. THE next non-Commercial speaker was you that we all work for the same industry and "An organsiation the size of MANWEB will we can make a positive contribution to each NO doubt this cry will go up Peter Falcon (Financial Manager, Expendi­ other's success." never completely avoid problems with its cus­ ture and Stores)-again supported by from many of our readers after tomers," he went on. "The skill is in keeping the Charlie, with his quips and questions. glancing through this centre­ customer informed in an honest, efficient and page feature. courteous manner. Having confinned that he was a disciple · Promotions But I ask you to take another " We in MANWEB are a big team," he of the Commercial cause, Peter stated that through look and re-read the summary continued, "but only a few have their hands on he was endeavouring to set up a Marketing electronic of what was said at the Con­ the rope. We face strong, healthy opponents. climate among the staff in the Financial communications ference regarding our future One of them-gas-could get even stronger in section who have direct customer contact. the·short-term. What we need is everyone on the and the Board's future as a rope, pulling in the same direction!" He intimated that, with the new telephone exchanges being installed, customers would be Bill Gaywood successful organisation with Bob spoke of successful market-orientated able to dial through to the department they THE final speaker on the full day's pro­ customer care in mind. companies achieving their objectives simply wanted, without going through the main switch­ gramme was the Board's Advertising and It really does concern you as through customer satisfaction. board. "Staffshould then be able to deal quickly Publicity Officer, Bill Gaywood. an employee of the Board. " That is what I believe MANWEB should and efficiently with customer enquiries," he Whether you order materials do, " he stated. "In our competitive situation, He spoke of the revolution which had commented. taken place in the field of communications and supplies, sell them, deliver everyone is involved. We all serve the customer Peter went on to speak of aspects of staff them, instal them, read meters, and we must never forget it. " training which would include job rotation and over the past few years, stating that while Stressing that commitment to a winning team our advertising messages are still carried send out bills, bank the cash, telephone-answering techniques. spend the cash on new orders was vitally important, he commented that all When questioned about meter readers and on leaflets, in newspaper advertisements staff must be instilled with a sense of purpose, and account stuffers, visual display was -anyone ofmany differentjobs collectors calling on all our customers at least within MANW EB-the activities pride and pleasure in having a job to do in a once a year, Peter retorted, "/ would like to be now being exploited more and more. forward-looking industry facing some challeng­ able to say that all 300 of our meter operatives This modern method was usefully demon­ of our Energy Marketing section ing and powerful opposition. would become super salesmen, but, to be fair, strated in his presentation which was liberally is important to you-vital to us "Good communications are essential," he our sales of energy last year was around £700- sprinkled with slides and videos. all. said, "but they must be tailored to the task and million and the collection of this revenue First was a compilation video of commercials Having people choose elec­ the group concerned. depended upon us having good, efficient and concentrating on promotional material appear­ tricity is essential for our con­ " To achieve this, MANWEB management regular readings and collections to prevent cash­ ing during the coming year. These covered the tinued existence and growth. needs to respond with some inspired leadership," flow problems. " domestic, commercial, industrial and agricul­ A rela tively' small number of he said. "A manager cannot convince his staff He went on to say that an idea of having tural markets. employees within the Board that Economy 7 is beneficial if he doesn't choose information cards printed with the names of He informed his listeners that, nationally, devote all their time and efforts it himself!" various contacts at local District Offices was four top advertising agencies promoted the to selling energy. They need Staff will only be good ambassadors if they being looked into. Should a customer ask the products which we sell and the services which the help, co-operation and feel a sense of purpose, have scope for making meter reader for information on electrical we provide. contributions, feel part of a team and get appliances, charges or repairs, then the card Another film showed how the latest electric sustained support of all their personally involved. " That is where our leader­ could be produced. storage heaters are being marketed. He referred colleagues to achieve success ship is required, " he urged. Peter then made reference to changes intro­ to one of our Board's most successful campaigns for MANWEB-that means you In conclusion, Bob said tha.t MANWEB staff duced at the Board's Central Warehouse at in recent years--"Buy Now Pay Later". He and me. could make an outstanding .contribution to Queensferry to increase the storage capacity, said that every opportunity was taken to punch Editor securing additional electri.city sales if we all act so enabling the Board's Marketing section to home the Economy 7 message and that many of CONTACT Page 6 Transatlantic singing dates Mr. A. EYRES MEMBERS of the world-famous Froncystylle Male Voice Choir are winging their way to Canada to perform in a series of AFIER a lifetime of service in Works Committees, Albert has concerts at the Expo '86 World Fair being held in Vancouver. the electricity industry, the very been an active member of the Two of our colleagues in the Dee Valley District will be popular Engineering Manager Institution of Electrical Engin­ joining them-Emyr James, baritone and deputy conductor, in North Mersey District, Albert eers for many years. He began who is the District records draughtsman, and baritone Glyn Eyres, has now retired. as a "Student Member" and Davies, an electrical fitter based at Legacy depot. "Known as a 'boss' and a progressed through the classes Their tour begins on 5th July and they sing at the Fair every 'friend', he was a great help to of membership to reach Char­ day for a week, culminating in a joint concert with the Vancouver me when I took over as the tered Engineer status. This year Bach Choir. District Manager, " commented he is Chairman of the Mersey The choir then moves on to give two performances in Jim McLellan, when he presided and North Wales Centre of the Victoria, the capital of Vancouver Island, before journeying over the farewell presentation lEE, automatically making him across the border to Seattle in the U.S.A., where they will give ceremony for Albert. a "Member of Council" for a two more concerts and appear on Channel 9 TV. A very large gathering of two-year period. Emyr told us that, despite the busy schedule, the choir colleagues, past and present, In his youth and into middle members hope to get a couple of days free for sightseeing and friends from other Districts age, Albert's sport was cricket. before they return home on 21st july. and Head Office heard Jim out­ He was a class batsman for the line Albert's career-helped Electric Supply Club at Tbing­ Looking forward to their trip, Glyn Davies, left, along with the occasional cor­ and Emyr James wall Road, Liverpool. He later rection from Albert himself. became the Club's Captain, It was revealed that he started Secretary and Chairman, and is Being the host Board, work in 1935 as an apprentice now its President. After cricket MANWEB want an entry with a Liverpool company. came golf, and, in retirement, which is good both in num­ During the war years, under the he hopes to reduce his handicap Bridge players call "Essential Works Order", he bers and quality. If you can and do battle with his son, Roy. win a trick or two and fancy transferred to shipbuilding and repair work at various ports and Albert and his wife, Ann, MANWEB are looking for 11th October, 1986. Entry is some stimulating competi­ recently celebrated their ruby bridge players to form teams open to all Board staff, .lion, contact either John shipyards around the country. He returned to work for short wedding anniversary. They met, to compete in the Electricity both present and retired, Rogers, Head Office Com­ many years ago, while dancing Supply Industry Champion­ and their immediate families. puter section, telephone periods at Metropolitan Vickers in Manchester, and the English -a pastime they may yet take ships for 1986. In addition, each team may (internal) H.O. 2231, or up again. The competition venue is include one associate mem­ Gren Roberts, Welfare Ser­ Electric Company in Liverpool, MANWEB Head Office at ber of any ESI sports and vices , telephone (internal) before joining MANWEB in Many colleagues paid tribute Chester, and will be held on social club. H.O.2142. 1948 as an electrical engineering to Albert's friendship and his AN Electricity Council cor­ draughtsman at Head Office, ability as an engineer. Their respondence course, spon­ then in Love Lane, Liverpool. subscriptions bought, as the sored by MANWEB, gives Various promotions took him, main parting gift, a golftrolley. LEAGUE AND CUP DOUBLE a chance for all members of in tum, to Warrington, Liver­ Commercial Engineer Ken Board Secretary Colin Leonard, left, congratulates Barry Hart-Davies, captain of "The Kiddies" our Board's staff to learn pool Central District, Area 1 Appleton presented Albert team, 0':l.their success in winning the Chester Sports Club Snooker League and the Knock-Out how to develop their self­ Office, Liverpool South becom­ with a set of golf balls suitably Competition. The team members, from left to right, are: Richard Bromley, Andrew Hughes, Kevin ing the new Liverpool District. inscribed "Economy 7". Gee, Mark Hollowood and Wilf Jones confidence and the ability to -----___ M__ __~-- --_ sell themselves. He was appointed as North We join with Albert's friends Mersey District Engineer in in wishing him and his wife, It is not just sales staff who 1977. Ann, many years of active, can benefit from this six-month In addition to representing Salesmanship Training Course, healthy and happy retirement management on Advisory and due to start in October. Anyone together. taking the course will increase Popular Engineering Manager Albert Eyres, left, with his wife their knowledge of the industry Ann, receive good wishes from District Manager Jim McLennan and of the appliances which MANWEB sell. They will learn how to marshall their thoughts and present logical arguments to overcome objections, and how to deal with customers. The basis of the course is six booklets; one will be sent to you each month. Each one con­ tains information on different aspects of selling techniques. To ensure that you are not isolated, monthly discussion HELP! EMERGENCY!! groups are held with a senior member of our Commercial staff, so you can practise what Dial '333' on your internal 'phone you have read and resolve any queries. Did you know that the fastest way to ambulance or police-the rules are dial There is an examination at summon help on MANWEB premises is 333 on the internal; when the MANWEB the end of the course, with to dial 333 on the internal telephone? operator answers, you should:- written and oral sections. Suc­ The emergency number is printed on cessful candidates will receive a the dial of every internal telephone. It 1. State who you are Certificate. rings a separate telephone in the opera­ 2. Where you are Good selling is not having the tors' switchboard and will receive top 3 . Your telephone number "gift of the gab". It is learning to listen and detect what people Mr. D. KERNAN priority. If you pick up the outside 'phone, 4. Which service you require you have to take your tum. want, and satisfying their needs, In a rough spot-check, over half the 5. The exact location where the so even the quietest people can WHEN he recently retired from his return to Education and people we asked did not know the num­ service is needed become good at selling. And his post as the Board's Educa­ Training, eventually to head the ber, and most opted for the outside line 6. Send someone to guide the the methods used by sales staff tion and Training Manager, section. and ask the operator for 999. emergency service to where can be applied to almost any Dennis Kernan brought to an Before leaving us, Dennis So , for anY sort of emergency-fire, they are required. aspects of communications. Why end his second career, having attended three separate presen­ not have a go? It will only cost a served in the Royal Navy from tation ceremonies--two at Head little time, and it could help 1939 until 1971. Office and another at Hoylake He left with the rank of your prospects of promotion in Training Centre. MANWEB. Lieutenant Commander, to REMEMBER-DIAL '333' Enrol today. Contact Jean become MANWEB's Training In retirement, he hopes to Lavender, 2W1, Head Office, Instructor. A period of second­ devote more time to his hobbies (Aberystwyth District only-Dial '33') internal telephone H.O. 2649, ment to the Management Ser­ of bird-watching and photo­ before 11th August, 1986. vices section was followed by graphy. CONTACf Page 7

~sM. ADAMSON

LONG-SERVING member of Within this period, Marion our Head Office Fmancial sec­ has worked at Sandiway House tion, Marion Adamson, lias now ' and our former offices at Evers­ retired after 41 years' service in ley, prior to her move to Chester. the electricity supply industry. She is single and lives with She began her career with the her mother and sister. She former Mid-Cheshire Electric enjoys walking and gardening. Supply Company and finished We hear that she was a keen up as an administrative assistant tennis player in her younger in our Cash Control section. days. Marion Anderson receives her 4O-year Long Service Certificate from our Chairman, Bryan Weston, watched by Alan Wadcock ------(Financial Manager, Income) . , " ,j Anne Swanson, right, poses fot a farewe'lt picture vyith Manager Gerry Haughan and friends from the Liverpool District

1HE premature retirement for of the pressures and difficulties a popular member of our Liver­ Miss A : SWANSON which some of our customers pool District staff, Anne Swan­ bring to us. son, broughtntixedfeelingsfor House, in the Area ~ days. She. Accounts. section and, latterly, "Anne has dealt with all com­ Gerry Haughan, District Mana­ took a three-month ~empoTaIY as 'principal assistant ill Debt plaints firmly and fairly. She has ger, when he said: "Ifeelpleased appoin~ent as an ad.dresso­ Control: '. always been a conscientious for Anne, in that she can now graph operator. This "tenyx>F­ . Anneenjoy~ttingl readiUg worker and we will certainly look forward to having a rest ary appointment" has lasted fur -and car travel:. miss her, " he concluded. and time to herself, but I also 32 years-possibly a contender' At her farew.ell presentation; Many parting gifts came from feel sadness that she is leaving for entry in the Guinness Book .Mr. Hau'ghan said: "You can friends and colleagues who us." ofRecords! now relax and take life at a joined in wishing improved Anne began her career with 1I11967, she moved to Lister steadier pace. Colleagues wor/(;,. health and many years of happy MANWEB in 1954 at Derby Drive, to work; in the Customer ing ir! youtsection are well aware retirement ahead for Anne.

WHEN the news of the impend­ Sales staff at our Mold shop gather round as colleague Mary Burdis receives a farewell handshake ing early retirement of Mary from Keith Leonar:d (District Sales SupefJIisor) Burdis from our Mold shop Miss M. BURDIS became public knowledge as Clwyd District colleagues col­ depot, 22 years ago, and was home in Flint, and enjoys holi­ lected for parting presents , many first into the new premises in daying "anywhere in the world" . of the regular customers to the the early '70s. She also knits, sews and is a dab shop in the High Street dropped Her colleague at the shop, hand at embroidery. in retire­ in with farewell cards and good Audrey Bullough (part-time ment, she aims to take up volun­ wishes for her future. sales assistant) commented: tary work with the local Citizens' Mary, a very popular and " Mary has been fantastic to Advice Bureau. long-serving member of the work with. Although she wasn't Friends at Mold subscribed Board's staff, began her work­ in charge, she must have helped to present her with a parting ing life in Apri11946 as a short­ to train about half-a-dozen shop gift of an electric garden strim­ hand typist in the Flint Offices supervisors--and trained them mer, while District staff gave of the former North Wales well! We are all sorry to see her a knitting machine. No Power Company. Mary-our 'unofficial boss'­ doubt both will be well used! She transferred to the old leave us." All wish Mary many happy Mold shop, near the Crosville Mary loves gardening at her years of "busy" retirement.

became an assistant commercial Mr.N.E.HAYES engineer in 1963, in the former ' Wrexham District. FRIENDS and collegues came IT was farewell to the 1st en­ together at Head Office to say gineer in the Installation section Neil is 'married and he and liis wife, Sy15iI, have one son. farewell to Mary Matthews­ of Dee Valley District, Neil Bellis, . a clerk in the Finance Hayes, when he retired after Sybil is a former saleswoman and demonstrator with the ' Department, on the occasion of more than 31 service With rears' Board. Neil's main interest is her retirement: MANWEB. climbing and he has tackled the Mary'andbusband, Tom. who Neil started work as an ap- rock faces of. Wales, Scotland, '. woLks for ' a local ' engineering , prentice electrician 50 years ago the.Lakes and Europe, although .finn , have fom: children-three with a Birkenhead firm. He he now restricts his intetest to girls and a boy; all -grown up­ served in the R.A.F. during the hill-walking. . . and fiVe grandchildren. Her son war and worked as an electrician and' one daughter have settled for a Liverpool company until Friends and colleagues con­ in Canada with their families, he joined MANWEB as an tributed to the farewell gift of a and Mary plans to visit them . electrician in 1954. pair of Oriental vases, which Retirement· will give Mary reflected the shared interest of . more time for voluntary work He participated inthe Manual Neil and Sybil in antique crystal with RAP. Association Clubs. We see here MarjorieWilliams and china. . . Ms.M. VVILL~S and Mrs. F. HAWORTH and Florence Haworth, centre Workers' Training Scheme and We understand she enjoys a . with friends from the Revenue game of darts--no doubt she A DOUBLE departure from Europe. section Commercial colleagues at Dee Valley District gather to wish a the Head Office Revenue sec­ Friends and colleagues pn?­ happy retirement to Neil Hayes, centre right, and liis. wife, throws "Red Arrows"! tion occurred with the retire­ sented her with a number of Sybil ments of Marjorie Williams parting gifts, including a Coal­ (administrative assistant) and port country cottage and a colleague Florence Haworth crystal bowl. . (clerk) . Marjorie joined us 37 years Florence worked as a comp­ ago, to work at the Dee Valley tometer operator with National District Office. There she stayed Coal Board prior to joining the until 1972, when she made her MANWEB staff to do the same move to Head Office. job. Later, she transferred to She holds a City and Guilds the Revenue section. Certificate in Cordon Bleu Her husband, Eddie, works Cookery and reckons that she for British Steel at Shotton, and knows the name of every tea­ their married daughter, Chris­ shop in Great Britain! Marjorie tine, is an accountant with has been active in youth work Cheshire County Council. and now enjoys walking and Friends from the office sub­ gardening. Since her teens, she scribed to present Florence with has travelled extensively in farewell gifts. CONTACT Page8 1:1 ···.• ·• ·I11 · ...... :.•.• .•.••... i• •. .•••.•••.•• ; !' :: FLY ME TO FOR SALE VAUXHALL ASTRA-1200L diner, plumbed for auto. dish­ 1982-X. Immaculate condi~ washer, half-tiled bathroom/ CARAVAN SPARE WH'EEL- tion, 25,000 miles. £2,500. Tel. wc. Garage with centrally 4.5J X 3X25.4.Tyre155SR13 Deeside 821600 - Cerys heated workshop uti Iity room THE MOON SP Radial, £25. D. Ellams, Hughes. at rear. To include carpets. Frodsham 33862. HOUSES FOR SALE £24,500. Tel. H.D. 2074 - Stuart Carr. by BRENDA MILLINGTON EUROPA ~RAM~ ~ENT-12 ASTON PARK-Well-built WANTED ft. x 8 ft. 6 inS. with Inner ~ent semi. Two reception rooms, (Liverpool District Manager's Secretary) (3-person) and s.un awning, large kitchen with archway to ELECTRIC TYPEWRITER­ After breakfast, Dave suggested a walk to 12 ft. x 5 ft. 6 inS. £70. D. dining room, with patio doors wanted for cycling club, will the other terminals. We walked some distance Ellams, Frodsham 33862. to garden. Three good-sized pay fair price. T. Donnellon, to Terminal 2, and that was quite far enough for HOSTESS TROLLEY - as bedrooms, one with mirror Meter Reading North Wirral, me, thank you! Dave, however, continued to new. Cabinet doors. £60 wardrobes. Tiled coloured Prenton. Tel. North Wirral239. Terminal3--it was all right for him , he wasn't o.n.o. Jean Dyer, internal Tel bathroom. Cavity wall insu­ HOLIDAYS AT HOME the one with the high heels! We had to report North Wirral 256 or 051-327 lation, fully double-glazed, to the "Concorde" desk (Terminal 1) at 0830 3007 after 6 p.m. gas central heating. Garage. ABERYSTWYTH - Six-berth hours and, as I turned to leave the desk, who KNITMASTER '321'- h- Many extras. Greenhouse/ caravans from £35 per week Hello Colleagues ... should be approaching but the lovely Anne . . . punc. conservatory. Reduced to (ten per cent discount for Diamond of TV-AM's Good Morning Britain. card knitting n:achlne,. knits £28,000. Tel. Chester49592. I want to tell you all about my unforgettable day lovely lace, Fair Isle, picture e.s.i. staff). Mains electricity, when I fulfilled a dream. I flew on "Concorde" . I am an avid viewer of this programme, and jumpers, etc. Includes pah MYNYDD ISA-Near Mold, cooker, fridge and private My "dream" began when, in the wee small impatiently wait each morning for it to com­ terns, wool, instruc. manual, 3-bedroomed semi, gas cen­ toilet. Site facilities include a hours (0040 to be exact), I, along with other mence at 0615, so you can imagine how delighted etc. £85 o.n.o. Tel. H.D. 2454 tral heating, detached brick clubhouse, swimming pool, excited passengers, boarded a coach at Liver­ I was to see her. She and I talked for a little -Sue Norman. garage, fully fitted kitchen shop, restaurant, sauna, chil­ pool Airport bound for Heathrow, where while-she really was enchanting. Dave took a with pine ceiling. Fitted ward­ dren's play area. Within easy "Concorde" was waiting to fly us back to photograph of us by the "Concorde" desk. MOTOR VEHICLES robes. Includes most carpets walking distance of beach and Liverpool. We stopped en route at Watford My fellow-travellers and I were directed to town centre. Tel. 0970 3596 FORD SIERRA-1.6L 1983, 5- and curtains. Approx. 1.4-acre Gap Service Station at 0300 for refreshments the departure lounge, where we met the other (Tomos Davies) after 5.00 p.m. door, 34,000 miles, 5-speed garden-all fenced. Quiet etc.! I chose to have just a coffee-I felt quite ill celebrities who were to join our party. They gearbox. Red with beige trim, cul-de-sac, near schools, etc. CHWILOG --Near Pwllheli, seeing people tucking into egg/chips, beans/ included Debbie Greenwood, presenter of BBC £3,250. Tel. H.D. 2507. Built 12 years ago. £24,500 self-catering modernised chips, sausage/chips at that unearthly hour. Oh Breakfast Time, Russell Grant (oh, my stars!) country houseto let, in peace­ and, from Brookside, were "Damon Grant" LAND ROVER-Reg. NCC o.n.o. Tel. Mold 55593. well, "it takes all sorts" as the saying goes. ful, quiet position. Near to and "Harold Cross" (this time without Ralph!). 787R, 44,000 miles, S.w.B., I have digressed ... On leaving the till after RHYL-off Tynewydd Road. beaches. APRly to Mrs. A. We were all served coffee-Anne Diamond petrol, overdrive, F.W.H., sun­ paying for my coffee, 10 and behold! , I spotted Modern 2-bed. detached bun­ Roberts, "Derlwyn", Chwilog, served my coffee. roof, and many extras. Tel. a MANWEB colleague-Dave Price (Senior galow. Full gas central heating Pwllheli, Gwynedd. Tel. Engineer, System Management, Head Office). Eventually, we were ushered from the Gwynedd 2129-lan Barra­ and double glazing. Large Chwilog 558. He looked up in astonishment when I asked if I departure lounge on to a bus and transported clough. lounge, fully fitted kitchen/ CRICCIETH--overlooking vill­ could join him at his table, but they do say that to "Concorde". What a glorious sight she was, age green. Sleeps 6. Colour "Concorde makes the world smaller" ! We glittering in the April sunshine, and oh how TV. Beach and shops 2 mins. chatted and chatted about our eagerly-awaited proud I felt as I "gracefully" walked up the Tel: 0766712614(AnnTudor). flight in "that magnificent flying-machine". We boarding steps, feeling like Her Majesty, to be greeted by a very handsome British Airways LLANDUDN~Guest house then parted company, Dave to travel on a in town centre. B & Band different coach. Officer with a welcoming "Good Morning, evening meal. Tel: Llandudno As I returned to my coach, guess what! Madam". 77898 (David Williams). Another MANWEB face suddenly loomed The door closed and "Concorde" began to before me-that belonging to Eddie Quinn move. As we taxi-ed along the runway, nearing PORTHMADOG - Gwynedd. (Engineering foreman in 'Liverpool District). I the great moment of " take-off" , the pilot Holiday bl!mgalow to sleep began to think that I was on a MANWEB heightened the excitement with a tantalising six. Easy reach of the beach outing! preview of the flight ahead. The aircraft then and mountains and the Ffes­ Dave Price and I met up again at Heathrow came to a standstill, and the pilot waited for tiniog Rly. Tel. Cecil Jones­ Terminal 1 at 0515 hours. It was strange to find permission from Tower Control to proceed. Porthmadog (0766) 2519. such a very busy airport with the air of a "ghost The tension was almost unbearable until the TALACRE BEACH-Luxury town" at that hour; it did not come to life until pilot announced: "Ladies and Gentlemen, we eight-berth caravan. All mod. about 0630 hours. As Dave and I shared are now taking-off" . Colleagues, I will never, cons. Electricity and gas, breakfast at 0715 , I remarked how little we never forget that moment. It was sensational! colour TV, flush w.c. and knew-when I served him tea during his visit to Just like a rocket soaring into space! shower. Dn site with club­ my District Manager earlier in the week-that Throughout the flight we were thoroughly house, with swimming pool, we would be enjoying a hearty breakfast to­ spoiled by the charming hostesses, who pandered tennis, bowls, etc. Tel. North gether a few days later! to our every whim. Being the extrovert that I Mersey internal 172/174 (Sue am, I couldn't contain my excitement. I was Wilson). simply bubbling over, much to the amusement SOMERSET-A modern and of those lovely ladies, one of whom couldn't spacious ground-floorflat for resist taking a photograph of me. . four people in the village of The pilot, a mine of information, held us Berrow, situated on the spellbound, until-all too soon--we approached Somerset coast within easy Liverpool. But the excitement was not over reach of Weston-super-Mare, yet! What a thrill it was when the pilot twice The Breville SG101 four-slice toaster, seals and cuts the Cheddar Gorge ana the beau­ swooped low along the River Mersey and over sandwiches in half, making eight tasty snacks in two tiful Quarltock countryside. Aintree Racecourse where, from 500 feet, we minutes. The plates are non-stick and there are indicator Tel Alan and Jean Fear, 0278 viewed the preparations for the Grand National lights to show when the toaster is ready for use. 786899. which was only a matter of hours away. Alas! This toaster is now being offered to MANWEB staff, At 1100 hours we touched down at Liverpool present or retired, at a special staff price of £15.95, during CROSSWORD Airport. Our fantastic flight had ended,. but I July only. . Winners and was still "up in the clouds" as I walked down Fill in the coupon below to reserve your sandwich toaster, the steps, and have been ever since. and remember to state from which shop you propose to solution next month Brenda Millington with TV-am's sparkling Ann Diamond (Copyright reserved) collect and pay for it. Please allow 14 days for delivery to the shop.

r------.... ------w THE SPORTING CHANCES by Mitch To: Andrew Critchley, MANWEB Purchasing Dept., 2W1 Head Office, Sealand Road, Chester CH1 4LR. DON', DISTuRB -r!-Us WORLD CUP Please reserve ...... BrevilleSG1018-upsandwichtoaster/s CHARLIE - HE'S HAS TAKeN ITS at £15.95 each. I will pay and collect from the MANWEB shop at :- HAVING A SLEEP.... lOLL.... HE 0€TS so INVOLVED ...

NAME ......

WORKPLACE (FORMER IF RETIRED) ......

INTERNAL TEL. (HOME IF RETIRED) ......

L______N.B.-OFFER CLOSES 31st JULY, 1986. ~

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