GAMZAT ALIEV

CONTACT INFORMATION: Mobile: +84 961 52 77 22 Email: [email protected]

PERSONAL DATA: Nationality: Turkish / Russian DOB: 08 January, 1987 Marital Status: Married

PROFESSIONAL SUMMARY

Accomplished, results-driven, efficient and service-oriented Professional Contracting, Sales & Reservation Manager with over 10+ years of experience working in the Travel industry, I thrive on creating a welcoming environment for all the guests and providing the highest quality customer service. Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues and produce results by leveraging internal and external resources, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization. With a strong history of driving dynamic B2B, B2C, sales & reservations, contracts, cost reduction, customer service, managing client relationships, and substantially increasing revenues, I stand to significantly contribute to your objectives in this position.

CORE COMPETENCIES

• Presentation Skills & Prospecting Skills; • Risk Management & Project Management; • Complaint Resolution & Business Retention; • Employees’ Onboarding & Off – Boarding; • Business Development & VIP/VVIP Clients; • Visa processing, Hotel Booking & Ticketing; • Budget Management & Cost Reduction; • HR Policies and Procedures Competency; • B2B & B2C Expertise; • Strategic Thinking & Solution Selling Skills; • Hospitality & Travel Support Proficiency; • Motivation for Sales & Meeting Sales Goals; • Administration & Coordination; • Customer Focus & Customer Service; • Proficiency in Contracts’ Negotiation; • Problem Solving & Results Driven; • Secretarial Support & Office Management; • Tracking Budget Expenses & Negotiation; • Client Relationships & Quality Focus; • Time, Team Management & Supervision.

PROFESSIONAL EXPERIENCE

[April, 2019 – TILL PRESENT] – “PEGAS TOURISTIK VIETNAM”, Vietnam. Position: Contracting and Reservation Manager

• Identifying new business opportunities within existing clients, building and maintaining client relationships; • Developing and implementing the company polices & procedures; • Signing contract agreements with partners while negotiating the rates and special promotions; • Analyzing the beneficial destinations for flights from Russia to Vietnam in order to increase the revenue for the company and expand the business; • Solving any contract-related problems that may arise with the partners and internally with the company itself • Handling complaints and force majeure situations professionally and within the timely manner; • Negotiating contracts with key customers within agreed defined budgets; • Maintaining and updated database and records, making market research & competitors analysis; • Developing strong relationships with key accounts and decision makers at multiple levels; • Building and maintaining relationships with high-end clients and luxury Hospitalities; • Identifying client needs and opportunities by growing partnerships with allocated key accounts; • Requesting support for special rates from partners according to flight occupancy; • Reviewing proposals, generating quotations and contracting for Mice Business; • Analyzing market, creating business strategy to hit competitive rate comparing with other competitors (or at least achieve rate parity agreements with third party) in order to maximize yield; • Supervising assigned personnel (e.g. screening, interviewing, recommending, training, evaluating, etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved; • Conducting periodic performance appraisal to all assigned staff, and for growth, development, engagement and motivation, coaching and guiding of the department’s employees; • Conducting research to identify new markets and customer needs; • Arranging business meetings with prospective clients while preparing budgets, schedules, and other organizational reports as/if is required; • Generating weekly, monthly, and annual reports and attending quarterly P&L meetings; • Holding responsibility for the contracting while ensuring the rates are competitive and up-to-date for the delivery to the team and overseas partners on time; • Keeping the organization structure, objectives, practices and information under review; • Holding responsibility for the marketing, partner loyalty & satisfaction initiatives, weekly newsletters, SMM updates; • Working closely with marketing team in order to provide market feedback for the drive of new business expansion opportunities; • Responsible for the marketing research for new training services within the industry field.

[July, 2016 – April, 2019] – “PEGAS TOURISTIK VIETNAM”, Vietnam. Position: Reservation Manager

• Promoted to the position of Reservation Manager from the position of the Reservation and Contracting Manager’s Assistant for outstanding customer service and dedication to work; • Managed the Reservations Department for meeting and exceeding budgeted targets; • Arranged regular sales meetings in order to update colleagues and management on the current situation of sales with key business partners (VIP clientele accounts); • Created customized packages for special needs of VIP guests (specific transfer requests, individual excursion requests, etc.); • Built and strengthened relationships with existing and new business partners to enable future bookings; • Handled the selling of Mice Groups; • Was responsible for Revenue Management for both TO advantage & the Company; • Liaised with the Contract Department, Product Department and Accounting for the monthly profit reports, commission invoices, flight & accommodation occupancy and accounting issues; • Managed all bookings from all markets for Vietnam Destination • Managed the reservation team; • Managed the reservations and operating systems in accordance with company standards; • Trained reservations agents in all aspects of reservations operations to ensure a high degree of accuracy in guest reservations, maximized revenue opportunities and satisfaction ratings for guests; • Maintained effective office administrative procedures within the department according to company standards; • Monitored reservation levels and informed mangers of current and future occupancy rates; • Reviewed proposals, generated quotations and contracted for Mice Business.

[October, 2012 – June, 2016] – “PEGAS TOURISTIK THAILAND”, Thailand. Position: Reservation and Contracting Manager’s Assistant

• Monitored and filtered all MICE requests, prepared proposal for the clients according to their requests and demands, negotiated with the hotel, and took over control for the process. Mailed, contacted regional office and clients. After confirmation the group controlled everything to run business smoothly. • Negotiated and managed external and internal contracting arrangements. • Facilitated the re-negotiation of existing contracts while monitored contract budgets & forecasts. • Monitored the performance of contracted services to ensure services were effective. • Monitored and filtered all reservations in the system • Identifying and developing sustainable relationships with key accounts at both strategic and tactical level. • Recruited, trained and developed new staff. • Supervised arranged pre plan tours; • Made daily reports in order to see to the figures and validation against daily sales; • Was responsible for incoming and outgoing communication (emails, fax and other relevant documents such as booking and other transactions).

[April, 2010 – October, 2012] – “PEGAS TOURISTIK TURKEY”, Antalya – Turkey. Position: Flight Manager [June, 2007 – October, 2009] – “MARITIM PINE BEACH RESORT 4*”, Antalya – Turkey. Position: Sales Agent [October, 2006 – June, 2007] – “BEN TOUR” MANAGEMENT DESTINATION COMPANY, Antalya – Turkey. Position: Reservation Agent [June, 2004 – September, 2006] – “CHAMPION HOLIDAY VILLAGE 4*”, Antalya – Turkey. Position: Reservation Agent

ADDITIONAL EXPERIENCE

[December, 2017 – December, 2019] – GST COMPANY – AN OFFICIAL DEALER OF “KANGOO JUMPS”, Vietnam. Position: Founder –cum- Distributor

• Prepared and implemented the business plan and the budget in order to start up the business (Kangoo shoes) from the “scratch”; • Conducted recruitment and made financial arrangements while continuously increased employees’ effectiveness through training, coaching, counseling and disciplining managers; • Developed goals and objectives that tended to growth and prosperity of the company; • Designed and implemented business plans and strategies in order to promote the attainment of goals; • Ensured that the company had the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.); • Organized and coordinated operations in ways that ensured maximum productivity; • Maintained relationships with partners/vendors/suppliers; • Ensured adherence to legal rules and guidelines of Vietnam; • Took the full “Profit & Loss” responsibility; • Implemented the strategies for business growth and ideas for increasing the revenue; • Delegated tasks and supervised the work of purchasing and procurement team across all departments; • Collaborated with marketing executives to ensure that new products reached the right markets at the optimal time; • Was responsible for the management of warehousing and logistics teams while monitored and managed the stock levels, delivery times and transportation costs. • Decided appropriate quantities of items to stock while took orders over the phone, Internet, or through email.

EDUCATION

• MOLDOVA STATE UNIVERSITY, Chisinau – The Republic of Moldova; Qualification: Bachelor’s Degree in Russian & English Languages and Literature.

TRAININGS AND CERTIFICATIONS

• The Course of “Effective Sales”; • “German Language” Training Course; • The Course of “Product Management” (Yield); • Course of “Essential Management Skills”; • The Course of ‘’Personal Improvement”; • Course of “Strategy and Operation Management”.

LANGUAGES

• Russian – Native; • Turkish – Native; • English – Fluent.

SKILLS • Excellent verbal and written communication skills that include the ability to write effective business memos and correspondence; • Excellent skills in Microsoft Office programs, Pegasys and Internet Surfing; • Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a collaborative work environment; • Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions; • Ability to work independently, use self-initiated follow-up to meet deadlines and proven ability to successfully manage multiple projects concurrently; • Well-organized, self-motivated, goal-oriented and flexible etc.