Crisis Skylight South Yorkshire and South Yorkshire Fire and Rescue
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Crisis Skylight South Yorkshire and South Yorkshire Fire and Rescue Authority partnership: Helping homeless people and those in vulnerable housing situations to effectively access and safely maintain tenancies Independent evaluation report prepared by the Dartington Service Design Lab November 2015 – December 2017 2 Crisis Skylight South Yorkshire and South Yorkshire Fire and Rescue Authority partnership Contents 3 Who is Contents Crisis? Executive Summary 4 Setting the scene 6 Edinburgh Crisis is the national The method 10 charity for homeless Demographics 13 people. Crisis is dedicated to ending homelessness Impact on members 16 Newcastle by delivering life changing Reflections 20 services and campaigning for change. Conclusions and recommendations 26 Appendix 1. Partnership organisations (not exhaustive) 30 Crisis offers education, employment, Appendix 2. Hothouse for Innovation initiative 31 housing, arts and wellbeing services to address individual needs and help Merseyside South Yorkshire homeless people to transform their lives. Demonstrating tangible results and continual improvement is central Birmingham Coventry to the Crisis model. They are determined campaigners, South Wales working to prevent people from Oxford becoming homeless and advocating London solutions informed by research and direct experience. Brent London Croydon 4 Crisis Skylight South Yorkshire and South Yorkshire Fire and Rescue Authority partnership Executive Summary 5 Reflections Recommendations Reflection 1. Crisis members who Recommendation 1. Increase the Executive had engaged with CSSY and SYFRA reach of the Renting Ready course via partnership activities reported development of online content. better awareness of their rights and entitlements as a tenant, and reported Recommendation 2. Further enhance increased confidence in being able to CSSY’s presence at organisations/ Summary maintain a tenancy (if secured). services such as food banks, GP surgeries, Job Centres etc. to increase Reflection 2. The content and delivery the reach of Renting Ready. of the Renting Ready course is well designed and tailored by tutors to Recommendation 3. Develop an meet a range of different learning evidence-based assessment tool that Crisis Skylight South Yorkshire (CSSY) successfully styles and needs. compliments professional judgement obtained funding from the South Yorkshire Fire when deciding if a member is ready to Reflection 3. Renting Ready tutors take on an independent tenancy. and Rescue Authority Stronger Safer Communities work hard to effectively manage Reserve. The funding (2015-2017) was to enhance challenging group dynamics within the Recommendation 4. Explore classroom. incentives and initiatives that existing partnership working between Crisis Skylight encourage and support landlords who South Yorkshire and South Yorkshire Fire and Rescue Reflection 4. Renting Ready and let to homeless people and those in Authority (SYFRA). The purpose of the grant was to accompanying 1:1 coaching creates receipt of housing benefits. a holistic package of support that help SYFRA better identify and support vulnerable provides a more direct pathway out Recommendation 5. Refine the groups at greater risk of fire; help homeless people and of homelessness. Renting Ready course, using rapid those in vulnerable housing situations to increase their innovation and testing cycles, to Reflection 5. The CSSY model is incorporate content that promotes knowledge of fire safety, and; help homeless people skilfully delivered to prevent members attitudes and motivation required to and those in vulnerable housing situations to more involved in partnership activities sustain a tenancy. effectively access and safely sustain tenancies. developing a dependency on Crisis. Reflection 6. The nimble outreach model, coupled with the extensive reach of the Crisis team across South The evaluation report provides a series • Development and ongoing Yorkshire, provides an accessible of reflections and recommendations refinement of a ‘Safe & Well’ fire service for vulnerable populations focusing on the delivery of partnership safety module – using the most benefiting from partnership activities activities by CSSY and SYFRA. up-to-date evidence and expertise who would otherwise struggle to travel Partnership activities include the from SYFRA - to be embedded within distances outside their local area to following: the Crisis Renting Ready course seek support. curriculum, and; • Delivery of the Renting Ready course • Referral of Crisis members entering Reflection 7. The partnership between intended to help Crisis members new tenancies to receive a fire safety CSSY and SYFRA was effective and develop the skills and knowledge to assessment and practical support mutually beneficial. effectively sustain a tenancy; from SYFRA (e.g. fitting of suitable • Delivery of 1:1 Crisis coaching fire alarms; review of safe cooking Reflection 8. An enduring legacy: to help members gain access to practices; assessment of electrical delivery of partnership activities will accommodation and sustain a safety). continue beyond the lifetime of the tenancy - primarily within the Private initial grant. Rented Sector (PRS); • Facilitate member access to a housing bond or material support (where appropriate) to help ease the transition into a new tenancy; 6 Crisis Skylight South Yorkshire and South Yorkshire Fire and Rescue Authority partnership Section title 7 Setting the scene Established in 2013, Crisis Skylight and enhance existing partnership work South Yorkshire (CSSY) provides focused on prevention and community support to homeless people and protection. those in vulnerable housing situations across an extensive geographical SYFRA, through targeted fire area covering four local authorities: prevention work, recognised that some Sheffield, Barnsley, Rotherham and households and populations have an Doncaster.1 The CSSY team works with elevated risk of fire (such as those with some of the most vulnerable members drug and alcohol addictions). SYFRA of society who are facing multiple is keen to more effectively support challenges (e.g. struggles with drug hard-to-engage, high-risk groups and alcohol addiction; mental health which might be reluctant to work with difficulties, and/or; low income and statutory services. Private Rented Sector (PRS) – by may begin prior to Renting Ready, and debt). Crisis Skylight South Yorkshire referring them to receive a fire continue throughout the duration of operates an exclusively outreach- CSSY demonstrates a track record of safety assessment and practical the course. Once a tenancy has been based model. The CSSY team works effectively engaging and supporting support from SYFRA (e.g. fitting of secured, the Tenancy Support Worker3 in close partnership with a range of high-risk groups with multiple and suitable fire alarms; review of safe will provide ongoing support to help public and voluntary sector partners complex needs. CSSY successfully cooking practices; assessment of members sustain their tenancy. One in South Yorkshire (see Appendix 1 obtained funding from the Stronger electrical safety) goal of Crisis coaching is to build on for a list of partners). The CSSY team Safer Communities Reserve to develop the knowledge and skills members delivers a range of learning, art and and bolster the partnership with SYFRA About Crisis Skylight South gain via the Renting Ready course to wellbeing classes alongside partners to better support the most vulnerable Yorkshire and South Yorkshire Fire increase members’ confidence, self- and within partners’ buildings (e.g. groups in society. and Rescue Authority partnership reliance and independence so they hostels) and travels extensively to meet activities can effectively manage and maintain with and support Crisis members who As part of the Stronger Safer CSSY delivers a 12-week Renting their own tenancy. Financial or material are in receipt of 1:1 coaching support. Communities Reserve, the CSSY and Ready course intended to increase resource may also be provided by Crisis SYFRA partnership intended to work members’ skills to effectively manage a to help ease the transition into the PRS About the Stronger Safer together to: tenancy.2 Renting Ready is delivered in in the form of, for instance, a housing Communities Reserve 1. develop and refine a ‘Safe & Well’ a group setting by a trained Crisis tutor. bond or the purchase of an essential The Stronger Safer Communities fire safety module – using the most household item. Reserve was set up by South Yorkshire up-to-date evidence and expertise Upon completion of the course, Fire and Rescue Authority (SYFRA) from SYFRA - to be embedded CSSY provides members with 1:1 An underlying driver for the to fund prevention initiatives in the within the Crisis Reading Ready support and guidance to help them development of the Renting Ready area. SYFRA has a duty to prevent fire course curriculum (explained in access suitable and affordable course was the concern that some and is committed to helping keep more detail below) and; accommodation – mainly in the PRS landlords are less likely to rent to communities healthy, safe and resilient. 2. keep Crisis members safe entering – but may also include social housing those who are homeless, or in The fund was designed to add value to new tenancies – particularly in the where available and appropriate. The receipt of benefits. Indeed, previous 1:1 support provided by Crisis coaches research found that over half of 1 Please note: In the original application to