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Technical Operations Center Tour Guide Handbook

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Technical Operations Center Tour Guide Handbook Technical Operations Center Tour Guide Handbook For MEDICAL EMERGENCY call OCCUPATIONAL HEALTH @ 4-3220 or 911 For all other Emergencies call the Atlanta Operational Manager (AOM) @ 4-7438 Table of Contents Introduction This Handbook is a tool for you to use as a TechOps Tour Guide. The contents are Introduction 2 arranged so that you may customize your tour. The purpose of this information is to Items to Remember 2 provide you material to perform a 2 hour tour of the TOC. It is best to perform the Welcoming Remarks 3 tour starting on one end of the TOC and proceed to the other end. You may notice Technical Operations Center Info 4 some shops are omitted. To include all shops would add a considerable amount of TOC Tour Map 5 time, and most tour guides agree that they would not add materially to the tour. TOC I Areas of Interest Remember that it is an honor to serve as a tour guide. The people of TechOps trust Engine Shop 7 you to represent Delta in a favorable way. This means that you should have a Blade and Vane Shop 7 positive attitude about yourself and Delta. By expressing this to our visitors, you Engine Test Cells 8 will make a favorable impact upon them and yourself. Thank you for your help. Machine Shop 9 Rotor Shop 9 Items to Remember Fuel Component Shop 10 Ref: TOPSMM Hangars Bay 1-4 10 1. Tours of the Atlanta TOC must be arranged in Toc II Areas of Interest advance with the General Manager—Safety, Hangars Bays 5-9 11 Security, and Environmental Compliance or by Stores 13 using the TechOps Visitor Pre-Authorization Composite Shop 13 Request Form located on the TechOps Safety, Security and Environmental web page. Toc III Areas of Interest 2. All adult and student age visitors must bring a Paint Hangar Bays 10-12 14 valid drivers license or passport in order to Wheel and Brake Shop 15 participate in the tour. No children under eight Avionics 16 are allowed to take the tour. Electronic Shop 16 3. At the ATL TOC, employees may escort from one to five visitors inside the Audio Visual Shop 16 Delta EA area (inside the hangar, shop, administrative areas, or parking lot). ATE Shop 17 4. Employees must remain with the visitors at all times. Should it become TechOps Café 18 necessary for any visitor(s) to leave the area (rest break, meal break, etc.), TechOps Fitness Center 19 another escort must be provided to ensure that no individual is left unescorted. If TechOps Blood Drive 20 necessary, all visitors must leave the area together. Closing Remarks 21 5. In the event of a building evacuation, the group must be escorted together to the nearest outside area as per the emergency response plan indicates. 6. Visitors should display their visitor pass on the outer most garment at all times. 7. Escorts shall ensure that visitor(s) adhere to the same standard of safety as all Technical Operations personnel. 8. In the case of an emergency, escorts will be responsible for leading visitors to the designated gathering point as shown in the departmental Emergency Response Plan. 9. Escorts shall ensure that visitors have access to proper Personal Protective Equipment (PPE) and use it when entering designated areas. 2 Welcoming Remarks Technical Operations Welcome to Delta’s Technical Operations Center or the “TOC”. Delta began as a crop dusting company in Monroe, Louisiana in 1925. In 1928 the company became Delta Air Service and expanded to passenger service. In 1941 the headquarters moved from Monroe to Atlanta. Over the years, several mergers/ acquisitions with other airlines have occurred; Chicago & Southern (1953), Northeast (1972), Western (1987), Pan Am (1991), and Northwest (2008). From its hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Salt Lake City, Amsterdam and Tokyo-Narita, Delta, its Northwest Technical Operations subsidiary and Delta Connection carriers offer service to 347 destinations in 64 Over 9,600 people make up the Technical Operations Division or “TechOps”, countries and serve more than 160 million passengers each year. Including the and about 5,500 employees are at this TOC facility. Other TechOps SkyTeam and worldwide codeshare partners, Delta offers flights to 570 destinations employees are assigned to facilities throughout the country and around the in 120 countries. world. Delta Air Lines is the world’s largest airline, with over 85,000 employees The TOC, or Jet Base as it was originally called, opened its doors on June 21, worldwide, with some 24,000 employees based in our Atlanta hub. Delta has a fleet 1960. The original Jet Base (called TOC 1 today) housed over 1,600 of more than 795 aircraft including the MD-88, MD-90, 737, 747, 757, 767, 777, employees in its 9 acres under roof. At the time of the dedication of this and Airbus aircraft. Atlanta-Hartsfield Jackson International Airport is the home to facility, Delta’s fleet included 79 aircraft of which only 9 were jets. The first Delta’s primary maintenance facility. expansion of the Jet Base was completed in May of 1968 to increase space to 16 acres under roof and housed over 3,300 employees. In 1973 the Jet Base Delta Air Lines has the lowest OSHA recordable injury rates in the domestic airline expanded to more than twice its size to over 36 acres under roof. The second business and is the first U.S. airline that has ever reached OSHA’s Voluntary hangar, referred to as TOC 2, spans 785 feet wide. An addition was made to Protection Program (VPP) Star status. The TOC is an active Star site. TOC 1 in 1982 which increase its depth by 80’ to accommodate larger aircraft. The latest expansion occurred in 1991 with the addition of TOC 3. Within TOC 3s 750,000 square feet are four floors of shops and warehouses in addition to three paint hangar bays. The TOC currently consists of 63 acres under roof, counting all floors. Annual maintenance performed at the TOC include the production of over 200,000 aircraft components per year, over 650 engines and 350 APUs, and over 200+ Major Visits (PSV) per year, 260+ Hangar Overnight Visits and Letter Checks per year, and 200+ Modification and Paint Visits per year. TechOps is also a Maintenance/Repair/and Overhaul (or MRO) provider for over 150 aviation and airline customers around the globe. Our Atlanta facility covers nearly 2.7 million square feet (about 250,830 square meters or the size of 47 football fields) and was specifically designed to provide a smooth flow of work and material. Aircraft work is done in one area, engine work in another, components in yet another—all tied together by an efficient, reliable multi-vehicle transportation system capable of delivering 3 material and parts quickly. 4 TechOps Tour Map Areas of Interest TOC I First Floor TOC III 1st Floor For Your Safety! 1—Engine Shop 9—Paint Hangar Bays 10-12 1. Remember to walk in the designated lanes in the hallways. 2—Engine Test Cell 10—Wheel and Brake Shop 2. Identify the Severe Weather Assembly Areas shown in blue. 3—Blade and Vane Shop 3. Evacuate to the designated rally points. 4—Machine Shop / Rotor Shop TOC III 2nd Floor 5—Hangar Bays 1-4 11—Avionics 12—Electronics Shop TOC II First Floor 13—Audio Visual Shop 6—Hangar Bays 5-9 14—ATE - Electronics Shop 7—Stores Tour Group Rally TOC II 2nd Floor Point 8—Composite Shop 15—TOC Cafeteria 16—Workout Facility Tour Group Rally 17—TOC Blood Drives Point 5 6 4 15-17 8 9 3 7 11-14 2 1 10 Start in the Main Lobby Tour Group Rally Tour Group Rally Point Point 5 6 TOC I TOC I 1. Engine Shop 3. Test Cells Engines refurbished in the shop must be tested before they are installed on the aircraft. The Engine shop maintains seven Engines are transported on a special cart to the Test Cell facility and are prepared for different models of engines testing by installing the test adapters. The test adapters consist of an interface beam manufactured by GE and Pratt & (Referred to as the “Strong Back”) and large fiberglass inlet shroud which directs air Whitney. The engines are monitored smoothly into the engine to simulate flight operation. This also allows the engines to be while in service and sent to the shop hoisted and attached to the mono rail system (Large Test Cells Only) and transferred via for refurbishment as necessary. the rail to the appropriate test cell where the engine interfaces with the testing computers, as well as the fuel, air, and electrical supplies. Engines are disassembled, and the parts are sent to the various shops to The walls of the building are 3’ (90cm) thick and the ceiling, including the engine be cleaned, inspected, and mounting structure, is approx 8’ (240cm) thick. Sound dampeners are in place to absorb reconditioned. All the parts are then noise during the engine tests. The Test Cells will run engines up to 70,000 lbs of thrust. returned to the assembly area where Large hydraulic lift platforms are used to raise the AMT’s and tooling up to the engine for they are made ready for test. Before maintenance. an engine goes back into service, it's put through the rigors of one of our engine test cells. Annually, more than 650 engines and 350 Auxiliary Power Units (APU) are tested in the The control room has visibility to the engine under test through 3 heavy 3” thick bullet four test cells at Delta TechOps.
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