July 19th, 2013

New Sales Leader for -KLM- Cargo

Dear customer,

It is with mixed feelings that I announce my transfer to another position as per August 1st as Managing Director at Transavia, the Dutch based low-cost airline, operating as an independent part of the Air France-KLM group. It is a great opportunity which I look forward to very much. In the past years being commercially responsible for Air France-KLM-Martinair Cargo, I have been passionate and fully committed to becoming the most preferred carrier. The closeness of co-operating with and for you is the main driver to succeed in this.

I am also pleased to share with you that as per the same date, my successor will be Eelco van Asch, who is currently VP Europe for our Cargo business. Eelco has an extensive market knowledge and experience in the air cargo industry and I am fully confident that he will be the right person to ensure continuity in our commercial approach. His commitment to further develop our quality of sales and services and his conviction of the necessity of being close to you, will ensure an always improving set of competitive solutions.

As SVP Sales & Distribution, Eelco will also be a member of the Joint Management Board of Air France-KLM-Martinair Cargo.

I will personally cherish the great mutual spirit that I have experienced in closely working with you and I trust it will continue to do so in the future with Eelco and his teams. Thank you!

Sincerely yours,

Mattijs ten Brink Senior Vice-President Sales & Distribution Air France-KLM-Martinair Cargo

Appendix: Biography Eelco van Asch Short biography

Eelco van Asch

Current position : VP Europe, Air France-KLM-Martinair Cargo since 2009

Previous positions

• VP Marketing, Communication & E-Commerce Air France-KLM-Martinair Cargo • Director Fresh Logistics KLM Cargo • Director Live Animals KLM cargo • Director Planning & Financial Business Control KLM Cargo

Other activities

• Member of the supervisory board of Cargonaut BV • Member of the supervisory board of Smartlox BV

Born in 1972 in the , Eelco van Asch graduated at the University of (Master in Business Administration) and is a certified management accountant. In 2000, he started his career in KLM Cargo.