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Home , Bayview Avenue, Danforth Avenue, Dufferin Mall, East York Civic Centre, Finch Avenue, Gerrard Street (Toronto)

Front cover art ‘ 4, 2007’ Courtesy of the artist Marco Sassone Oil on canvas, 48 x 60 inches (122 x 153 cm)

Back cover art ‘Man with Beard, 2000’ Courtesy of the artist Marco Sassone Pastel on paper, 30 x 22 inches (76 x 56 cm) Table of Contents 1

Introduction ...... 3 Crisis/Emergency Information ...... 4 Quick Reference ...... 4

Services

Aboriginal Services and Housing ...... 5 Addiction Services ...... 7 • General Information ...... 7 • Recovery and Programs ...... 7 • Withdrawal Management ...... 7 Bedbugs ...... 8 Clothing ...... 9 Dental ...... 10 Disabilities ...... 12 Drop-ins (TDIN brochure) ...... 13 Employment ...... 29 Extreme Weather Plans ...... 30 Financial Assistance/Income ...... 30 • Child Tax Benefit ...... 30 • Canada Pension Plan ...... 30 • Employment Insurance ...... 30 • GST Credit ...... 31 • Guaranteed Income Supplement ...... 31 • Old Age Security ...... 31 • Child Benefit ...... 31 • Ontario Disability Support Program ...... 31 • Ontario Works ...... 31

2009 Guide to services for people who are homeless 2 Table of Contents Health ...... 33 • General Information ...... 33 • Assistive Devices and Special Diet ...... 34 • Community Health Centres and Medical Centres ...... 35 • Specialty Health Service Providers ...... 36 • Sexual Health Clinics ...... 37 • Hospitals with Emergency Rooms ...... 37 • Sherbourne Health Centre, Health Bus ...... 38 Housing and Housing Help ...... 39 Identification ...... 40 Libraries ...... 41 Meals (see also Toronto Drop-in Network brochure) ...... 47 Mental Health ...... 51 Sex Trade Worker Supports ...... 52 Shelters ...... 53 Street Outreach ...... 55 Trans Resources ...... 55 Voice Mail and E-mail ...... 56 Youth Services ...... 57 • Drop-ins ...... 57 • Employment ...... 57 • Housing Help and Other Supports ...... 57

2009 Guide to services for people who are homeless Introduction 3 Welcome to Shelter, Support and Housing Administration Division’s 2009 Guide to Services. In it you will find listings for many of the services that assist people experiencing homelessness.You are welcome to download the guide from our website www.toronto.ca/housing. If you would like to request copies, please email us at [email protected] with your contact information and the date you would like to pick them up. Priority for printed copies will go to staff at agencies working directly with people who are homeless.

Services supporting tenants can be found in our Welcome Home guide which is also on our website. If the information you are looking for is not in either guide, please contact the Assessment and Referral Centre at 416-338-4766 or Community Connection Toronto at 211.

If you have questions or comments about either of our guides, please contact us at [email protected] or 416-397-4328. Important note Although all efforts are made to ensure the information in this guide is accurate, please call ahead to verify times of operation and other important details.

www.toronto.ca/housing

2009 Guide to services for people who are homeless 4 Crisis/Emergency Information Dial 9-1-1 for all emergencies (police, fire, ambulance) Crisis Lines Anishnawbe Health Mental Health Crisis Line 416-891-8606 (Aboriginal clients) Assaulted Women's Helpline 416-863-0511; Toll Free: 1-866-863-0511 Centre for Addiction and Mental Health 416-535-8501 ext. 6885 Distress Centres of Toronto 416-408-HELP (4357) Gerstein Crisis Centre 416-929-5200 Kids Help Phone Toll Free: 1-800-668-6868 Toronto Rape Crisis Centre 416-597-8808 Emergency Shelter Assessment and Referral Centre 416-338-4766; Toll Free 1-877-338-3398 (single adults, youth and couples) Central Family Intake 416-397-5637 (families)

Quick Reference

211 Community Information Dial 2-1-1 for information on community, social, health and government services or go online at www.211toronto.ca AccessToronto 416-338-0338; TTY: 416-338-OTTY (0889) Email: [email protected] • Call Centre is open from 8:00 a.m.-5:00 p.m., Monday-Friday except for some holidays. • Access Toronto is the public information and referral service for the City of Toronto government. • Service is available in person at City Hall and the civic centres from 8:30 a.m.-4:30 p.m. Government of Ontario General Inquiry: 416-326-1234; Toll Free: 1-800-267-8097 TTY: 416-325-3408; TTY Toll Free: 1-800-268-7095 www.ontario.ca • Information on provincial services, including health services and income assistance. Service Canada Toll Free: 1-800-622-6232; TTY Toll Free: 1-800-926-9105 www.servicecanada.gc.ca • Information on Government of Canada services. Telehealth Ontario Toll Free: 1-866-797-0000; TTY: 1-866-797-0007 24 hours a day, 7 days a week.

2009 Guide to services for people who are homeless Quick Reference 5 • A free, confidential telephone service for general health information or advice from a registered nurse. • Callers do not need a health card. Toronto Employment and Social Services Client Services and Information Unit: 416-392-2956; Toll Free: 1-888-465-4478 www.toronto.ca/socialservices • Toronto Employment and Social Services delivers the Ontario Works program and provides employment training. Toronto Police Services Non-emergency number: 416-808-2222 www.torontopolice.on.ca TorontoTransit Commission (TTC) 416-393-4636 www.toronto.ca/ttc • Information on bus and subway fares, routes and schedules. Wheeltrans Trip Reservations: 416-393-4222 RideLine Automated Touch Tone Service: 416-397-8000 Priority Line: 416-393-4311, TTY Service: 416-393-4555 • Customer Service and Wheel-Trans Registration, weekdays from 8:00 a.m.-4:00 p.m., call 416-393-4111 or email [email protected]

Aboriginal Services and Housing

Aboriginal Services

Aboriginal Legal ServicesToronto 416-408-3967 415Yonge Street, Suite 803

Anishnawbe HealthToronto 416-360-0486 225 East • Primary health services 416-920-2605 179 East • Mental health and traditional healing 416-657-0379 22Vaughan Road • Mental health and addiction services

Anduhyaun (Native Women's Shelter) 416-920-1492 106 Spadina Road 2009 Guide to services for people who are homeless 6 Aboriginal Services and Housing Council Fire Native Cultural Centre Aboriginal Housing 416-360-4350 439 East Gabriel Dumont Non-Profit Housing Corporation Miziwe Biik Aboriginal Employment 416-286-5277 andTraining 4201 , Unit 114A 416-591-2310 167 Gerrard Street East Nekenaan (Second Stage Housing) 416-243-7669 Native Canadian Centre ofToronto 1296 416-964-9087 16 Spadina Road Nishnawbe Homes Inc. 416-975-5451 Native Child & Family Services 244 Church Street 416-969-8510 30 Wigwamen Inc. (Native Housing Main Office) 416-481-4451 Native Men's Residence (Na-Me-Res) 25 Imperial Street, Suite 310 416-652-0334 14Vaughan Road WigwamenTerrace (Seniors Housing) 416-925-9165 Native Women's Resource Centre 14 Spadina Road 416-963-9963 191 Gerrard Street East

Spirit of the People Supporting Aboriginal Ex-Offenders 647-436-4310 360 West, Suite 306

2 Spirited People of the 416-944-9300 14 College Street, 4th Floor

2009 Guide to services for people who are homeless Addiction Services 7 General information and referral Gamblers Anonymous 416-366-7613 Centre for Addiction and Mental Health www.gamblersanonymous.org 416-535-8501 • 12-step recovery program. Call or visit 33 Russell Street and 1001 Queen Street West website for a list of open meetings. www.camh.net • Specialized treatment and prevention related to Narcotics Anonymous alcohol and other drug abuse. 416-236-8956 • Outpatient and day programs. www.torontona.org • Information and referral. • 12-step recovery program. Call or visit website for a list of meetings. Metro Addiction Assessment Referral Service 416-599-1448 Overeaters Anonymous 175 College Street 416-588-6134; Toll Free: 1-888-221-5061 www.camh.net www.oaontario.org • Information sessions on addiction treatment • 12-step recovery program. Call or visit website options and in-person assessment. for a list of open meetings.

Drug and AlcoholTreatment Infoline The Works Toll Free: 1-800-565-8603 416-392-0520 (collect calls accepted) www.dart.on.ca 277Victoria Street, Main Floor • Information about treatment services. www.toronto.ca/health/sexualhealth/sh_the_works.htm • Confidential. Office hours: Monday-Friday 10:00 a.m.-5:00 p.m. Van hours: Monday-Saturday 6:00 p.m.-11:30 p.m. • Needle exchange program run by Toronto Recovery and harm reduction Public Health. programs • Services include distribution of condoms, needles and other materials, methadone maintenance, Anishnawbe Health testing for hepatitis A, B and C, HIV, and syphilis. 416-657-0379 • Client support and referral. 22Vaughan Road www.aht.ca • Mental health and addiction program for Withdrawal Management Aboriginal clients. Central Access Alcoholics Anonymous Toll Free: 1-866-366-9513 416-487-5591; TTY: 416-487-5062 • For admission to a detox or withdrawal 234 East management program, call Central Access. www.aatoronto.org • 12-step recovery program. Call or visit website General Hospital for a list of open meetings. Information: 416-461-2010; Central Access Toll Free: 1-866-366-9513 Cocaine Anonymous 985 416-927-7858; Toll Free: 1-866-622-4636 • Residential withdrawal management, www.ca-on.org assessment and referral. • 12-step recovery program. Call or visit • Day-tox (outpatient) withdrawal management. website for a list of open meetings.

2009 Guide to services for people who are homeless 8 Addiction Services Toronto Western Hospital • Residential alcohol and drug withdrawal Ossington Withdrawal Management Centre management, assessment and referral. Information: 416-533-7945; Central Access Toll Free: 1-866-366-9513 St. Michael’s Hospital 16 Withdrawal Management Services at Maxwell • Residential non-medical alcohol and drug Meighen Centre withdrawal management for men over 16. Information: 416-864-5078; Central Access Toll Free: 1-866-366-9513 Toronto Western Hospital 135 Sherbourne Street, 3rd Floor Woman’s Own Withdrawal Management Centre • Residential withdrawal management, Information: 416-603-1462; Central Access Toll assessment and referral. Free: 1-866-366-9513 • Day-tox (outpatient) withdrawal management. 892 Dundas Street West • Residential non-medical alcohol and drug Centre for Addiction and Mental Health withdrawal management for women over 16. 416-535-8501 ext. 7296 or 7297 Street West, Main Floor St. Joseph’s Health Centre • Medical and psychosocial withdrawal Information: 416-530-6400; Central Access Toll management services. Free: 1-866-366-9513 30

Bed Bugs

What are Bed bugs? What to do if you think you may Bed bugs are small, oval insects that feed on human have bed bugs: blood. They can be found almost anywhere—in If you are living in a shelter… crevices of floors and walls, bedding, and uphol - • Notify shelter staff immediately. (They can stered furniture. Bed bugs do not spread disease, make sure beds, bedframes, walls, and floors but the bites can be very itchy. are properly treated.) • Some shelters ask everyone to wash their Bed bugs can happen to anyone. The important clothes and have a shower when admitted to thing is to get help quickly. help control the spread of bed bugs. • Wash and dry your clothes and bed linens at hot What to look for: temperatures. (The heat will kill the bed bugs.) • Bites on the skin (raised bumps like the bites • Try not to scratch. of mosquitoes or fleas, or raised welts). • If the bites become infected, or your skin is • Waste matter (reddish brown spots or black very itchy, see a doctor or nurse. spots on sleeping areas, or furniture). • Bloodstains or spots on bedding. If you are living on the street… • Eggs or eggshells (about the size of a grain of • Some drop-ins have showers and washers and rice). dryers you can use free of charge. (For more • A sickly sweet smell. information, please see the Toronto Drop-in Network brochure listed on pages 13-28.)

2009 Guide to services for people who are homeless Bed Bugs 9 • If you do go to a drop-in let staff know so If you are concerned or want more information, they can help you. please contact Toronto Health Connection: • Try not to scratch. 416-338-7600. • If the bites become infected or your skin is 56 Queen Street East very itchy, see a doctor or nurse. Monday, Wednesday, Friday 10:00 a.m.-2:00 p.m. • If you need help, but don’t know where to get it, call the Assessment and Referral Centre: 416-338-4766; Toll Free: 1-877-338-3398.

Clothing

Clothing banks often rely on donations and have limited Metropolitan United Church storage space. If possible, call ahead to avoid disappointment. 416-363-0331 ext. 41 or 43 (Clothing banks are also listed in the Toronto Drop-in 56 Queen Street East Network brochure on pages 13-28) Monday, Wednesday, Friday 10:00 a.m.-2:00 p.m.

519 Drop-in Salvation Army, Gateway 416-392-6874 416-368-0324 519 Church Street 107 • The clothing bank is temporarily closed due to Monday, Thursday 5:30 p.m.-6:30 p.m. construction. Phone for details. • Must sign up at 3:00 p.m. • Serves only the first 25 people on the list. Cathedral Church of St. James 416-364-7865 65 Church Street (in the Parish House) Tuesday 1:30 p.m.-3:30 p.m.

Covenant House (Youth aged 16-24) 416-598-4898 or 416-204-7037 20 Gerrard Street East Monday, Tuesday, Thursday 1:15 p.m.-7:00 p.m. Wednesday 4:00 p.m.-8:00 p.m. Friday 1:15 p.m.-5:00 p.m.

FredVictor Drop-in 416-369-1199 ext. 354 145 Queen Street East Tuesday 11:00 a.m.-1:00 p.m. Thursday 2:00 p.m.-4:00 p.m.

2009 Guide to services for people who are homeless 10 Dental

The following sites offer free or low-cost dental Scarborough treatment. For more information call the number listed or see the website at Scarborough Hospital, Urban Dental Clinic www.toronto.ca/health/dental/index.htm 416-438-3872 3000 East, Building A, 2nd Floor Institutions offering low-cost • For youth and low-income adults. dental treatment • Free emergency dental care. Toronto/EastYork The following provide hygiene Faculty of Dentistry, University ofToronto services only 416-979-4927 (adults) 101 Elm Street NorthYork • Open September-June. Toronto College of Hygiene , Casa Loma Campus 416-423-3099 416-415-4547 300 Steep Rock Drive 175 Kendal Avenue • No fixed schedule, appointment to be booked • Low-cost cleanings, small fillings and dentures. with student

Queen West Community Health Centre 416-703-8481 Scarborough 168 Bathurst Street • All Toronto residents, reduced prices. Oxford College of Arts and Business 416-439-8668 Community Health Centre 670 Progress Avenue 416-364-2261 ext. 7019 465 Dundas Street East • All Toronto residents. Toronto/EastYork

Shout, DentalTreatment Clinic Canadian Business College Dental Hygiene Clinic 416-927-8553 416-925-6594 467 Jarvis Street 2 Bloor Street West, Upper Cumberland Terrace • Free services for youth 16-25. Regency Dental Hygiene Academy St. Joseph’s Health Centre, 416-341-0100 Ambulatory Care Centre Clinics 481 University Avenue 416-530-6043 • Anyone is eligible 30 The Queensway • Access by Tranquility Gardens Entrance. Yorkville College • Lower cost, must call to make appointment. 416-929-0121 94 Cumberland Street Yonge St. Mission, Evergreen Centre 416-977-7259 381Yonge Street • Free dental services for street youth under 25.

2009 Guide to services for people who are homeless Dental 11 Toronto Public Health Toronto/EastYork Dental Clinics 416-392-0907 These clinics offer free dental care for eligible children, 2398Yonge Street high school students and seniors: 416-392-6683 791 Queen Street East

416-338-1790 416-392-0934 8 Taber Road 235 Danforth Avenue

416-338-8399 416-392-6680 399 The West Mall 277Victoria Street, 2nd Floor

416-252-6471 416-392-1410 185 Fifth Street 340 College Street, Suite 370

416-392-0988 NorthYork 2340 Dundas Street West

416-338-8399 416-392-1777 5100Yonge Street, Ground Floor 95 Lavinia Avenue

416-338-2025 12 Flemington Road

416-338-1224 1651

Scarborough

416-338-7442 160 Borough Drive

2009 Guide to services for people who are homeless 12 Disabilities The following agencies provide supports to people • Fully accessible: main entrance and washroom with physical and other disabilities. See also Health in building. and Mental Health sections. For a list of wheelchair • Advocates for and provides wide range of accessible libraries, see pages 41-46. A more supports and services to children, youth and comprehensive listing of services can be found at adults with developmental disabilities. www.211toronto.ca. Jewish Family and Child The Anne Johnston Health Station 416-638-7800 416-486-8666; TTY: 416-486-6759 www.jfandcs.com 2398Yonge Street 4600 Bathurst Street, 6th Floor (at Sheppard Ave W) www.ajhs.ca Monday-Thursday 9:00 a.m.-5:00 p.m.; • Programs and services for seniors, youth, and Friday 9:00 a.m.-4:00 p.m. people with physical disabilities. • Fully accessible: main entrance and washroom, Braille elevator with lowered Canadian Hearing Society buttons, designated parking. 416-928 2504; TTY: 416-964 0023 • Range of services for persons with social and 271 Spadina Road emotional problems www.chs.ca • General support services including help filling Jewish Family and Child – out forms Gordon S. Wolfe Branch • Counselling 416-961-9344 • Literacy and basic skills 750 , 1st Floor Monday-Thursday 9:00 a.m.-5:00 p.m.; CNIB –Toronto Region Friday 9:00 a.m.-4:00 p.m. Tel: 416-486-2500; Toll-Free: 1-800-563-2642; • Fully accessible: call for details. TTY: 416-480-8645 • Range of services for persons with social and 1929 emotional problems. www.cnib.ca Monday-Friday 9:00 a.m.-5:00 p.m. Ontario March of Dimes • Provides a range of specialized services for 416-425-3463 or 416-425-DIME; people living with vision loss Toll Free: 1-800-263-3463 www.marchofdimes.ca Centre for Independent Living inToronto 10 Overlea Boulevard 365 Bloor Street East, Suite 902 Monday-Friday 9:00 a.m.-4:30pm 416-599-2458; TTY: 416-599-5077 • Fully accessible: main entrance and wash www.cilt.ca rooms for children and adults with physical • Information and referral on issues pertaining disabilities. to disabilities including housing information, • Provides a variety of services including attendant services options, transportation recreation programs – call for details. and employment St Christopher House Community LivingToronto 416-532-4828 416-968-0650; Intake: 647-426-3220 www.stchrishouse.org www.communitylivingtoronto.ca • Can provide some support services to home- 20 Spadina Road less disabled people – call for details. Monday-Friday 9:00 a.m.-4:30 p.m.

2009 Guide to services for people who are homeless Drop-ins 13

2009 Guide to services for people who are homeless

Employment 29

The following community-based programs provide Skills for Change help finding work. Employment Resource Centres are Employment Resource Centre also located in each of theToronto Employment and 416-572-0790 Social Services offices listed on page 32. For a more 1139 College Street comprehensive listing of employment programs, visit www.skillsforchange.org www.toronto.ca/socialservices or www.211toronto.ca. • Employment programs and training for immigrants and refugees. Costi Employment Counselling Centre 416-588-2240 St. Christopher House, , 900 , Suite 1 Employment and Education Services www.costi.org 416-848-7980 1033 West Dixon Hall, Labourlink www.stchrishouse.org 416-860-9991 • Employment preparation including help 7 Labatt Avenue, Suite 203 looking for a job, counselling and assessment. www.dixonhall.org/labourlink • Program finds casual or temporary work for St. Stephen’s Community House homeless or marginally housed individuals. Employment Resource Centre 416-531-4631 Dixon Hall, Career Steps 1415 Bathurst Street, Main Floor 416-864-1511 www.ststephenshouse.com 58 Sumach Street • For youth 16-29. www.dixonhall.org/CE&D.html#CareerSteps • Computer training, workshops and job Times Change Women’s Employment Service placement services for sole support mothers 416-927-1900 and women on social assistance. 365 Bloor Street East, Suite 1704 www.timeschange.org FredVictor Centre, • Workshops and resource centre for women. Employment Resource Centre 416-364-8986 WoodGreen Community Services 100 Lombard Street, Suite 102 EastYork Employment Centre www.fredvictor.org 416-615-1515 • Walk-in job search centre with access to 1450 O'Connor Drive, Building 1, Unit 4 computers, Internet, phone and fax. www.woodgreen.org

Learning Enrichment Foundation, WoodGreen Community Services Action Centre for Employment EastToronto Employment Resource Centre 416-769-0830 416-462-3110 ext. 2316 116 Industry Street 1080 Queen Street East www.lefca.org www.woodgreen.org • Current job postings available at www.lefjobs.com. Mission, Evergreen Centre forYouth Miziwe Biik Aboriginal 416-977-7259 ext. 245 Employment andTraining 381Yonge Street, Basement 416-591-2310; Toll Free: 1-877-980-6961 www.ysm.on.ca 167 Gerrard Street East • Employment resource centre for street- www.miziwebiik.com involved youth under 25. • Employment counselling and assistance.

2009 Guide to services for people who are homeless 30 Extreme Weather Plans Many of the services assisting people who are those taking medications. A list of air conditioned homeless and at risk operate year round, including public buildings, including drop-ins, is available on drop-ins, shelters, street outreach and overnight the City of Toronto’s Public Health website, respite at the Assessment and Referral Centre. www.toronto.ca/health/heatalerts/index.htm. Heat and Extreme Heat Alerts trigger additional services: Single adults, youth or couples looking for shelter • Canadian Red Cross Heat Information Line should call the Assessment and Referral Centre at 416-480-2616. 416-338-4766; Toll Free: 1-877-338-3398. Families • Cooling centres are opened. should call Central Family Intake at 416-397-5637. • Tokens in several drop-ins for travel.

Cold Weather Plan Cooling Centres inToronto during an No one needs to stay outside, especially not when Extreme Heat Alert the cold weather can make it dangerous. The Out is open 24 hours during an Extreme Heat of the Cold program provides more than 125 beds Alert. All other locations are open 11:00 am to 7:00 from mid-November to mid-April. Extreme Cold pm, seven days a week during an Extreme Heat Alert: Weather Alerts trigger additional services: • Metro Hall 55 • 160 additional shelter beds. • NorthYork Civic Centre 5100Yonge Street • Tokens in several drop-ins for travel to shelter. • EastYork Civic Centre 850 Coxwell Avenue • Relaxing of shelter curfews and service • Etobicoke Olympium 590 Rathburn Road restrictions. • McGregor Community Centre 2231 • Additional overnight street outreach. Lawrence Avenue East • Driftwood Community Centre 4401 Jane Hot Weather Plan Street Hot weather can be especially dangerous for the • Centennial Park Community Centre 1967 elderly, infants, people with chronic illness and Ellesmere Road

Financial Assistance/Income

Canada ChildTax Benefit Employment Insurance (EI) Toll Free: 1-800-387-1193 Frequently Asked Questions: Toll Free: www.cra-arc.gc.ca 1-800-206-7218; TTY Toll Free: 1-800-529-3742 • A tax-free monthly payment made to eligible www.servicecanada.gc.ca families to help them with the cost of raising • Regular Benefits children under 18. • Maternity and Parental Benefits • Sickness Benefits • Compassionate Care Benefits Canada Pension Plan (CPP) • Fishing Benefits Frequently Asked Questions: Toll Free: 1-800-277- • Workers and/or Residents Outside Canada 9914; TTY Toll Free: 1-800-255-4786 • Family Supplement www.servicecanada.gc.ca • Retirement Pension • Disability Benefits • Death Benefit • Children's Benefits • Survivor's Pension

2009 Guide to services for people who are homeless Financial Assistance/Income 31 GST Credit ODSP Offices: Toll Free: 1-800-959-1953 www.cra-arc.gc.ca NorthYork • A tax-free quarterly payment that helps General Inquiry: 416-325-5900; individuals and families with low and TTY: 416-325-5846 modest incomes offset all or part of the 1870 Wilson Avenue GST or HST they pay. Scarborough Guaranteed Income Supplement (GIS) General Inquiry: 416-325-0123; Toll Free: 1-800-277-9914; TTY TTY: 416-326-7290 Toll Free: 1-800-926-9105 770 Birchmount Road, Unit #30 www.servicecanada.gc.ca • Provides additional money, on top of the Old Age Security pension, to low-income seniors Toronto/EastYork living in Canada. General Inquiry: 416-314-6514; TTY: 416-314-6521 47 East, 6th Floor Old Age Security (OAS) Frequently Asked Questions: Toll Free: 1-800-277- 9914; TTY Toll Free: 1-800-255-4786 Downtown www.servicecanada.gc.ca General Inquiry: 416-314-5700; • Old Age Security Pension TTY: 416-314-3393 • Allowance Program 385Yonge Street, 2nd Floor • Allowance for the Survivor • Guaranteed Income Supplement • Old Age Security Identification Card Ontario Works (OW) Toronto Employment and Social Services Client Ontario Child Benefit Services and Information Unit: 416-392-2956 Toll Free: 1-866-821-7770; TTY Toll Free: 1-800-387- www.toronto.ca/socialservices 5559 • Toronto Employment and Social Services www.gov.on.ca/children delivers the OW program for youth and • Eligibility is based on the number of children adults in financial need. under age 18 in your family and your family’s • Applications can be made in person, by phone net income. or online.You will need to attend an in-person follow-up interview. • Use the online eligibility estimator to find out The Ontario Disability if you qualify for OW or ODSP. Support Program (ODSP) Toll Free: 1-800-808-2268 www.mcss.gov.on.ca • ODSP is designed to meet the needs of people with disabilities who are in financial need, or who want and are able to work and need support.

2009 Guide to services for people who are homeless 32 Financial Assistance/Income Toronto Employment and Social Services Offices

Office Address Service Area by Postal Code Scarborough West 1225 Kennedy Rd, Unit 1, Scarborough M1P 2L4 M1K M1L M1M Social Services General Inquiries: 416-392-2800 M1N M1P M1R Intake: 416-392-2725

Scarborough North 5639 Finch Ave E, Scarborough M1B 5L1 M1B M1C M1E Social Services General Inquiries: 416-397-1000 M1G M1H M1J Intake: 416-397-1010 M1S M1T M1V M1W M1X

NorthYork East 20 Lesmill Rd, NorthYork M3B 2T5 M2H M2J M2K Social Services General Inquiries: 416-392-2850 M2L M2M M2N Intake: 416-392-2811 M2P M2R M3A M3B M4N M5M

NorthYork West 1860 Wilson Ave, NorthYork M9M 3A7 M3L M3N M9L Social Services General Inquiries: 416-392-6500 M9M M9N Intake: 416-397-0185

NorthYork Central 1117 Finch Ave W, NorthYork M3J 2P7 M3H M3J M3K Social Services General Inquiries: 416-397-9450 M3M M6A M6L Intake: 416-397-9451

EastYork 1450 O’Connor Dr, Bldg 1 Unit 33 M3C M4A M4B Social Services NorthYork M4B 2T8 M4C M4G M4H General Inquiries: 416-392-3400 M4J M4K Intake: 416-392-3421

EastToronto 1631 Queen St E, Toronto M4L 1G4 M4E M4L M4M Social Services General Inquiries: 416-392-3200 Intake: 416-392-3213

CentralToronto 150 Eglinton Ave E, Suite 900, Toronto M4P 3E2 M4P M4R M4S Social Services General Inquiries: 416-397-1800 M4T M4V M5N M5P Intake: 416-397-5100 M5R M6B M6C M6E

DowntownToronto 111 Wellesley St E, Toronto M4Y 3A7 M4W M4X M4Y Social Services General Inquiries: 416-392-5300 M5A Intake: 416-392-5100

High Park / Parkdale 1900 Dundas St W, Toronto M6R 3B6 M6J M6K M6R Social Services General Inquiries: 416-397-7800 Intake: 416-397-7900

Metro Hall 214 Wellington St W, Toronto M5V 3C6 M5B M5C M5E M5G Social Services General Inquiries: 416-392-2600 M5H M5J M5K M5L Intake: 416-392-2635 M5S M5T M5V M5W M5X M6G

Etobicoke North 220 Attwell Dr, Unit 4, Etobicoke M9W 6T9 M9R M9V M9W Social Services General Inquiries: 416-392-6400 Intake: 416-392-6405

York/Humber 605 Rogers Rd, Toronto M6M 1B9 M6H M6M M6N Social Services General Inquiries: 416-392-6200 Intake: 416-392-6242

Etobicoke South 779 The Queensway, Etobicoke M8Z 1N4 M6P M6S M8V M8W Social Services General Inquiries: 416-392-6550 M8X M8Y M8Z M9A Intake: 416-397-0330 M9B M9C M9P Financial Assistance/Income 33 Employment and Social Services Information in Other Languages

To get information on Ontario Works in a language other than English, please refer to the numbers listed below for service in various languages. Staff will provide general information about the Employment and Social Services Division and details on where to apply. Written requests for information can also be sent to:

Toronto Employment and Social Services Client Services and Information Unit 55 John Street, 12th Floor Metro Hall Station 1123 Toronto Ontario M5V 3C6

Language Lines English 416-392-8623 Chinese 416-397-7383 Farsi/Persian 416-392-2987 French 416-397-7385 Polish 416-392-4225 Portuguese 416-397-7381 Russian 416-397-0123 Somali 416-397-7384 Spanish 416-397-7382 Vietnamese 416-397-1787 TTY 416-392-2594 or 416-392-2823

Health

For emergencies please dial 9-1-1. General Information

Community Care Resources 416-506-9888; Toll Free: 1-866-243-0061 www.toronto.communitycareresources.ca • An access point to health and personal support services in the community.

Healthy Ontario www.healthyontario.com • General health information. • Includes listings of doctors, medical providers and a database with information on prescription and over-the-counter drugs.

2009 Guide to services for people who are homeless 34 Health

College of Physicians and TTY Toll Free: 1-800-268-6021 Surgeons of Ontario www.health.gov.on.ca/english/public/pub/pub_menu General Inquiries: 416-967-2603; s/pub_adp.html Toll Free: 1-800-268-7096 ext. 603 • Ontario residents with long-term physical To find a new doctor: 416-967-2626; disabilities and valid health cards can apply for www.cpso.on.ca help in paying for medical equipment and • Online search tool has a list of doctors devices. accepting new patients. • Program covers eye glasses, hearing aids, diabetes supplies, prosthetic devices and MedVisit Doctors Housecall Service mobility devices. 416-631-3000 www.medvisit.ca Toronto Employment and Social Services • Doctors make house calls for non-emergency Special Services Items situations. General Inquiry: 416-392-8623 • All charges covered by Ontario Health www.toronto.ca/socialservices Insurance. • OW clients with special needs should contact their caseworker. Ontario Ministry of Health • Items covered include prescription drugs, INFOline Toll Free: 1-800-664-8988; TTY diabetes supplies, dentures, wheelchairs, Toll Free: 1-800-387-5559 scooters, prosthesis, and respiratory supplies.

Telehealth Ontario Toronto Employment and Social Services Toll Free: 1-866-797-0000; TTY Special Needs Items for Persons Not in Receipt of Toll Free: 1-866-797-0007 Social Assistance (Hardship Fund) • A free, confidential telephone service for General Inquiry: 416-392-8623 general health information or advice from a www.toronto.ca/socialservices Registered Nurse. • Toronto Employment and Social Services • Callers do not need a health card. administers the Hardship Fund, which is • 24 hours a day, 7 days a week. meant to help residents purchase medical supplies they otherwise could not afford. Toronto Public Health • Items covered include eyeglasses, prescription Toronto Health Connection Information Line: drugs, dentures and dental services. 416-338-7600; TTY: 416-392-0658 www.toronto.ca/health/thc_index.htm Toronto Employment and Social Services • Information and access to all Toronto Public Special Diet Health programs and services. General Inquiry: 416-392-8623 • Free, confidential information and advice www.toronto.ca/socialservices from a public health professional. • If you are receiving Ontario Works and have a medical condition that requires a special diet, you may be eligible for added benefits. Assistive Devices and Special Diet • Condition must be confirmed by an approved health professional such as a Ontario Ministry of Health and doctor, nurse or dietician. Long-Term Care Assistive Devices Program 416-327-8804 or 416-327-4282;

2009 Guide to services for people who are homeless Health 35

Community Health Centres and Loblaws Superstore, 825 Road Medical Centres • After hours available.

Etobicoke/York NorthYork Family Physicians After Hours Clinic AlbionThistledown Medical Centre 416-491-6338 BayviewVillage Shopping Centre, Loblaws Complex 416-740-7272 2877 Bayview Avenue, Main Floor 900 Albion Road Monday-Friday 5:00 p.m.-9:00 p.m.; Etobicoke Medical Clinic Saturday, Sunday, holidays 9:00 a.m.-7:00 p.m. 416-621-2220 400 The East Mall Scarborough The FourVillages Community Health Centre Boniface Park Medical Centre 416-604-3361 416-264-3443 1700 Bloor Street West 700 Markham Road, Unit 8 Kingsway Walk-In Clinic LawrenceVictoria Park Medical Centre 416-207-9818 416-701-1650 2939 Bloor Street West 1719 Lawrence Avenue East Lakeshore Area Multi-Service Project One Stop Medical Centre (LAMP) 416-431-0736 416-252-6471 3585 Lawrence Avenue East, Suite 1A 185 Fifth Street www.lampchc.org Toronto/EastYork Westway Medical Centre 416-621-2220 Danforth Main Street Clinic 1723 , Unit 4 416-699-3619 • Walk-in for adults and children by appointment. 2494 Danforth Avenue York Community Services Davenport-Perth Neighbourhood Centre 416-653-5400 416-656-8025 1651 Keele Street 1900 www.ycservices.com www.dpnc.ca

NorthYork East End Community Health Centre 416-778-5858 Avenue Medical Clinic 1619 Queen Street East 416-482-2111 Fairlawn Medical Centre 190 Wilson Avenue 416-322-9933 Don Mills Family Care Centre 3322Yonge Street 416-383-1251

2009 Guide to services for people who are homeless 36 Health Flemingdon Health Centre Access Alliance Multicultural Community 416-429-4991 Health Centre 10 Gateway Boulevard 416-324-8677 www.fhc-chc.com 340 College Street, Suite 500 www.accessalliance.ca Community • A community health team of social workers, Health Centre recreationists, dieticians, community workers 416-787-1661 and peer outreach workers strives to be 12 Flemington Road accessible to immigrants and refugees.

Parkdale Community Health Centre The Anne Johnston Health Station 416-537-2455 416-486-8666; TTY: 416-486-6759 1229 Queen Street West 2398Yonge Street www.parkdalehealth.ca www.ajhs.ca • General medical services, mental health and • A wide range of programs and services addiction programs. promote the health and well-being of seniors, • No Ontario Health Insurance required for youth, and people with physical disabilities general services. requiring an accessible, barrier-free environment.

Sherbourne Health Centre Centre Francophone deToronto 416-324-4180 www.centrefranco.org 333 Sherbourne Street • French-speaking physicians, nurse www.sherbourne.on.ca practitioners and registered nurses provide Tuesdays 12:30 p.m.-2:30 p.m., Fridays 9:00 a.m.- primary health care and counselling. 11:00 a.m. • If you have trouble in English, you can obtain • Unscheduled care clinics for homeless and medical interpretation services through the underhoused people. Centre Francophone. • No appointment required. Locations: St. Lawrence Community Health Centre 416-922-2672 416-864-6000 22 College Street 140 , Unit 3, 1st Floor Monday, Tuesday and Friday 8:30 a.m.-4:30 p.m. www.stmichaelshospital.com Wednesday-Thursday 8:30 a.m.-5:00 p.m.

416-203-1220 Specialty Health 20 Lower Spadina Road Service Providers Monday-Friday 8:30 a.m.-4:30 p.m.

Anishnawbe HealthToronto 416-492-2672 416-360-0486 5 Drive, Suite 280 225 Queen Street East Monday, Wednesday and Thursday www.aht.ca 8:30 a.m.-4:30 p.m. • Provides Traditional Healing within a multi- Tuesday 10:00 a.m.-7:30 p.m. disciplinary health care model to improve the Friday 8:30 a.m.-3:00 p.m. health and well being of Aboriginal people. Street Health 416-921-8668 338 Dundas Street East

2009 Guide to services for people who are homeless Health 37 www.streethealth.ca Planned Parenthood ofToronto • Nurses at clinics assess health complaints and 416-961-0113 make referrals to doctors, dentists and social 36B Prince Arthur Avenue services. www.ppt.on.ca • If needed, nurses can provide some over-the- • Testing for sexually transmitted infections, counter medications, as well as supplies such counselling and sexual education services. as socks, vitamins, hygiene supplies, and • For adults in their reproductive years and clothes. youth age 13-29. • Nurses will accompany clients to medical appointments when necessary. Hospitals with Emergency Rooms Clinics: The Good Neighbours Club Etobicoke (drop-in for men over 50) 170 Jarvis Street William Osler Health Centre, Monday 10:00 a.m.-11:00 a.m. Etobicoke General Hospital 416-747-3528 ext. 1 All Saints Church 101 Boulevard (Highway 27-Finch 315 Dundas Street East Avenue West) Tuesday noon-2:00 p.m.

Toronto Friendship Centre NorthYork 323 Dundas Street East Thursday 11:00 a.m.-1:00 p.m. Regional Hospital, Site 416-747-3833 Sexual Health Clinics 2111 Finch Avenue West (at Highway 400)

Aids and Sexual Health Information NorthYork General Hospital 416-392-2437; Toll Free: 1-800-668-2437 416-756-6000 • Call to speak to a counsellor or to locate a 4001 Leslie Street (at Sheppard Avenue East) nearby sexual health clinic. • Anonymous. Sunnybrook Health Sciences Centre 416-480-4207 ext. 0 Hassle Free Clinic 2075 Bayview Avenue (at Lawrence Avenue East) Men: 416-922-0603 Women: 416-922-0566 66 Gerrard Street East, 2nd Floor Scarborough www.hasslefreeclinic.org Men: Monday, Wednesday 4:00 p.m.-8:00 p.m.; Scarborough Hospital, General Campus Tuesday, Thursday 10:00 a.m.-3:00 p.m.; Friday 4:00 416-431-8181 ext. 0 p.m.-7:00 p.m.; Saturday 10:00 a.m.-2:00 p.m. 3050 Lawrence Avenue East (at McCowan Road) Women: Monday, Wednesday, Friday 10:00 a.m.-3:00 p.m.; Tuesday, Thursday 4:00 p.m.-8:00 p.m. Scarborough Hospital, Grace Campus • Counselling and medical services for birth 416-495-2550 ext. 0 control and sexually transmitted diseases. 3030 Birchmount Road (at Finch Avenue East) • Confidential, no Ontario Health Insurance required. • Free condoms, needle exchange.

2009 Guide to services for people who are homeless 38 Health Toronto/EastYork 30 (Church Street-Queen Street East)

Hospital for Sick Children (up to age 17) Toronto East General Hospital 416-813-1500 416-469-6435 555 University Avenue (at Gerrard Street West) 825 Coxwell Avenue (at Mortimer Avenue)

Mount Sinai Hospital 416-586-5054 416-340-4800 600 University Avenue (at College Street) 200 Elizabeth Street (University Avenue-Gerrard Street West) St. Joseph’s Health Centre 416-530-6003 Toronto Western Hospital 30 The Queensway (at ) 416-603-5190 399 Bathurst Street (at Dundas Street West) St. Michael’s Hospital 416-864-5094

Sherbourne Health Centre, Health Bus Office: 416-324-4170 Mobile: 416-881-3300 www.sherbourne.on.ca/programs/healthbus.htm • Delivers mobile on-the-spot nursing care to homeless and underhoused individuals in southeast Toronto. • The Health Bus makes regular stops during days and evenings at a number of community locations. • Confidential, no Health Card required. • For more details, or a weekly schedule, see their website. Housing and Housing Help 39 Housing Connections 1651 Keele Street 416-981-6111 Monday, Tuesday, Thursday, Friday 176 Elm Street, Main Floor 9:00 a.m.-12:00 p.m./2:00 p.m.-4:30 p.m. www.housingconnections.ca Wednesday closed Monday, Wednesday, Thursday and Friday • Please call for an appointment 8:30 a.m.-4:30 p.m.; Tuesday 10:00 a.m.-6:00 p.m. • Housing Connections manages the centralized NorthYork waiting list for rent-geared-to-income (RGI) units. COSTI - NorthYork Housing Help Centre • People who need rent-geared-to-income 416-244-0480 housing must apply through Housing NorthYork Sheridan Mall Connections and keep their information 1700 Wilson Avenue, Suite 114 up-to-date. www.costi.org • To fill out or update an application, visit Wednesday, Friday 10:00 a.m.-12:30 p.m. Housing Connections online or go to their Women only: Monday 1:00 p.m.-6:00 p.m.; Tuesday office. 1:00 p.m.-4:00 p.m. • Help with filling out an application is available from Housing Connections or from Housing Help Centres. Scarborough

Flemingdon Neighbourhood Services Housing Help Centres 416-424-2900 Housing help workers have information about 10 Gateway Boulevard, Suite 104 available housing and can help fill out applications. www.fnservices.org They can also help talk to landlords or give advice Monday-Friday 9:00 a.m.-5:00 p.m. on housing issues, income support programs and eviction prevention. Scarborough Housing Help Centre 416-285-8070 Etobicoke/York 2500 Lawrence Avenue East, Unit 205 www.shhc.ca Albion-North Etobicoke Monday-Thursday 8:30 a.m.-4:30 p.m. 416-741-1553 Friday 8:30 a.m.-2:00 p.m. 1530 Albion Road, Suite 205 Monday-Friday 9:30 a.m.-5:00 p.m. Toronto/EastYork WestToronto Housing Help Services, Community Legal Services EastYork Housing Help Centre 416-531-0841 (EastYork Family Resources 672 Dupont Street, Suite 315 (Note: Mobile Unit) Organization) Monday-Friday 9:00 a.m.-5:00 p.m. 416-698-9306 71 Gough Avenue South Etobicoke www.eastyorkhousinghelp.ca 416-252-6471 Monday-Friday 9:00 a.m.-4:00 p.m. 185 Fifth Street • By appointment. Monday-Friday 9:30 a.m.-5:00 p.m. WoodGreen Community Centre York Community Services 416-469-5211 416-653-5400

2009 Guide to services for people who are homeless 40 Housing and Housing Help

835 Queen Street East help clients search for housing, assist with filling out www.woodgreen.org applications and accompany them on appointments. Monday 9:00 a.m.-1:00 p.m. drop-in Tuesday-Wednesday please call for an appointment Streets to Homes Thursday 1:00 p.m.-4:30 p.m. drop-in 416-392-0090 Friday closed. 112 Elizabeth Street Monday-Friday 9:00 a.m.-noon (walk-in service) Housing Help in Shelters • Assistance to find and keep housing for Most shelters have housing help workers who can people who are street involved.

Identification

Service Canada Street Health, I.D. Replacement Toll Free: 1-800-622-6232; TTY Toll Free: 1-800- 416-921-8668 for information on ID clinics. 926-9106 • Street Heath can help clients get birth www.servicecanada.gc.ca certificates, Social Insurance cards, Ontario • For general information on getting or Health Cards, landed immigration documents, replacing a passport, Social Insurance and other documents. Number or Permanent Resident Card. Street Health, I.D. Safe Service Canada Centres: 416-925-0043 338 Dundas Street East 416-973-6915 Monday-Friday 9:00 a.m.-4:30 p.m. (closed for lunch Arthur Meighen Building, Floor 1 from noon-1:00 p.m.) 25 St. Clair Avenue East • Street Health’s I.D. Safe is secure place to store identification and related documents. Toronto Dufferin Mall 416-583-4700 Dufferin Mall, Suite 0001 900 Dufferin Street

Toronto Lawrence Square 416-780-4100 Lawrence Square Mall, Suite 103-105 700 Lawrence Avenue West

Service Ontario Toll Free: 1-800-268-8758 777 , Market Level • Health Card renewal and replacement as well as general information and referral for government programs and services.

2009 Guide to services for people who are homeless Libraries 41 Toronto Public Libraries s Eatonville 416-394-5270 416-393-7131; TTY: 416-393-7030 430 www.torontopubliclibrary.ca Wheelchair Accessible/Wifi

Library materials and Internet access are available Elmbrook Park for free at ALL locations. 416-394-5290 They also have all sorts of interesting seminars, 2 Elmbrook Crescent workshops and events. Check out their online Wheelchair Accessible calendar. If you want to use the Internet, a library card provides unlimited access. A temporary ID Evelyn Gregory number can be issued for single use. 416-394-1006 120 Trowell Avenue Newly housed tenants who want a library card can present a current bill, invoice, government cheque Humber Bay or any current legal document with their name and 416-394-5300 address on it. If none of these options are available 200 Park Lawn Road please speak to your local library staff about Wheelchair Accessible additional options. Etobicoke/York 416-394-5210 850 Humberwood Boulevard Albion Wheelchair Accessible 416-394-5170 1515 Albion Road 416-395-5840 Wheelchair Accessible/Wifi 2990 Islington Avenue Alderwood Wheelchair Accessible 416-394-5310 Jane/Dundas 2 Orianna Drive 416-394-1014 Wheelchair Accessible 620 Jane Street Brentwood Wheelchair Accessible/Wifi 416-394-5240 Long Branch 36 Brentwood Road North 416-394-5320 Wifi 3500 West Centennial Wheelchair Accessible 416-395-5490 Maria A. Shchuka 578 Finch Avenue West 416-394-1000 Wheelchair Accessible 1745 Eglinton Avenue West Wheelchair Accessible/Wifi 416-395-5720 Centennial 2793 Keele Street 416-394-5330 Wheelchair Accessible 47 Station Road Wifi

2009 Guide to services for people who are homeless 42 Libraries 416-394-1008 416-395-5430 1123 Weston Road 2140 Wheelchair Accessible Wheelchair Accessible

NewToronto Barbara Frum 416-394-5350 416-395-5440 110 Eleventh Street 20 Covington Road Wheelchair Accessible Wheelchair Accessible/Wifi

Northern Elms BayviewVillage Shopping Centre 416-394-5230 416-395-5460 123B Boulevard, Unit 5 2901 Bayview Avenue Wheelchair Accessible Wheelchair Accessible

OakwoodVillage Library and Arts Centre 416-394-1040 416-395-5470 341 Oakwood Avenue Wheelchair Accessible NorthYork Sheridan Mall 1700 Wilson Avenue Rexdale Wheelchair Accessible 416-394-5200 2243 Kipling Avenue Brookbanks Wheelchair Accessible 416-395-5480 210 Brookbanks Drive Richview Wheelchair Accessible 416-394-5120 1806 Islington Avenue Don Mills Wheelchair Accessible/Wifi 416-395-5710 888 Lawrence Avenue East Runnymede Wheelchair Accessible/Wifi 416-393-7697 2178 Bloor Street West Fairview Wheelchair Accessible 416-395-5750 35 Fairview Mall Drive Weston Wheelchair Accessible/Wifi 416-394-1016 2 King Street Wheelchair Accessible 416-395-5820 29 St. Dennis Drive Wheelchair Accessible/Wifi NorthYork Hillcrest Amesbury Park 416-395-5830 416-395-5420 5801 Leslie Street 1565 Lawrence Avenue West Wheelchair Accessible Wheelchair Accessible

2009 Guide to services for people who are homeless Libraries 43

Jane/Sheppard 496 Birchmount Road 416-395-5966 Wifi Jane Sheppard Mall, Unit 11 2721 Jane Street Wheelchair Accessible 416-396-8910 1515 Danforth Road NorthYork Central Library Wheelchair Accessible/Wifi 416-395-5535 5120Yonge Street Bridlewood Wheelchair Accessible/Wifi 416-396-8960 PleasantView 2900 Warden Avenue 416-395-5940 Wheelchair Accessible/Wifi 575Van Horne Avenue Wheelchair Accessible Burrows Hall 416-396-8740 VictoriaVillage 1081 Progress Avenue 416-395-5950 Wheelchair Accessible 184 Sloane Avenue Wheelchair Accessible Cedarbrae 416-396-8850 Woodview Park 545 Markham Road 416-395-5960 Wheelchair Accessible 16 Bradstock Road • Closed for renovation Wheelchair Accessible Yorkville 416-396-8916 416-393-7660 3017 Kingston Road 22Yorkville Avenue Wheelchair Accessible/Wifi Wheelchair Accessible Eglinton Square York Woods 416-396-8920 416-395-5980 Eglinton Square Mall 1785 Finch Avenue West 1 Eglinton Square, Unit 126 Wheelchair Accessible/Wifi Wheelchair Accessible

Goldhawk Park Scarborough 416-396-8964 295 Alton Towers Circle Agincourt Wheelchair Accessible 416-396-8943; TTY: 416-396-8953 155 Bonis Avenue Wheelchair Accessible/Wifi 416-396-8872 Guildwood Plaza Albert Campbell 123 Guildwood Parkway 416-396-8890 Wheelchair Accessible

2009 Guide to services for people who are homeless 44 Libraries 416-396-8876 416-396-8979 3550 Ellesmere Road Woodside Square Mall Wheelchair Accessible 1571 Sandhurst Circle Wheelchair Accessible/Wifi Kennedy/Eglinton 416-396-8924 Liberty Square Shopping Plaza Toronto/EastYork 2380 Eglinton Avenue East Wheelchair Accessible Annette Street • Closed for renovation 416-393-7692 145 Annette Street Malvern Wheelchair Accessible 416-396-8969 30 Sewells Road Beaches Wheelchair Accessible/Wifi 416-393-7703 2161 Queen Street East Maryvale Wheelchair Accessible/Wifi 416-396-8931 Bloor/Gladstone 85 Ellesmere Road 416-393-7674 Wheelchair Accessible 1101 Bloor Street West Wheelchair Accessible McGregor Park • Will reopen spring 2009 416-396-8935 2219 Lawrence Avenue East City Hall Wheelchair Accessible 416-393-7650 Morningside 100 Queen Street West 416-396-8881 Wheelchair Accessible/Wifi 4279 Lawrence Avenue East Wheelchair Accessible/Wifi College/Shaw 416-393-7668 Port Union 766 College Street 416-396-8885 Wheelchair Accessible 5450 Lawrence Avenue East Wheelchair Accessible Danforth/Coxwell 416-393-7783 Steeles 1675 Danforth Avenue 416-396-8975 Wheelchair Accessible Bamburgh Gardens Plaza 375 Bamburgh Circle Davenport Wheelchair Accessible 416-393-7732 1246 Shaw Street Taylor Memorial Wheelchair Accessible 416-396-8939 1440 Kingston Road Wheelchair Accessible

2009 Guide to services for people who are homeless Libraries 45 Dawes Road Locke 416-396-3820 416-393-7730 416 Dawes Road 3083Yonge Street Wheelchair Accessible Wheelchair Accessible

Deer Park Main Street 416-393-7657 416-393-7700 40 St. Clair Avenue East 137 Main Street Wheelchair Accessible Dufferin 416-393-7712 Mount Pleasant 1625 Dufferin Street 416-393-7737 Wheelchair Accessible 599 Mt. Pleasant Road Wheelchair Accessible Forest Hill 416-393-7706 Northern District 700 Eglinton Avenue West 416-393-7610 Wheelchair Accessible 40 OrchardView Boulevard Wheelchair Accessible/Wifi Gerrard/Ashdale 416-393-7717 Pape/Danforth 1432 Gerrard Street East 416-393-7727 Wheelchair Accessible/Wifi 701 Pape Avenue Wheelchair Accessible 416-393-7671 Palmerston 228 Roncesvalles Avenue 416-393-7680 Wheelchair Accessible 560 Palmerston Avenue Wheelchair Accessible Jones 416-393-7715 Parkdale 118 Jones Avenue 1303 Queen Street West Wheelchair Accessible 416-393-7686 Wheelchair Accessible/Wifi 416-396-3835 Parliament 165 McRae Drive 416-393-7663 Wheelchair Accessible 269 Gerrard Street East Wheelchair Accessible/Wifi Lillian H. Smith 416-393-7746 Perth/Dupont 239 College Street 416-393-7677 Wheelchair Accessible/Wifi 1589 Dupont Street Wheelchair Accessible

2009 Guide to services for people who are homeless 46 Libraries Queen/Saulter Thorncliffe 416-393-7723 416-396-3865 765 Queen Street East 48 Drive Wheelchair Accessible Wheelchair Accessible • Closed for renovation Riverdale 416-393-7720 Todmorden Room 370 Broadview Avenue 416-396-3875 Wheelchair Accessible/Wifi 1081 1/2 Pape Avenue Wheelchair Accessible S. Walter Stewart 416-396-3975 Toronto Reference Library 170 Memorial Park Avenue 416-395-5577 Wheelchair Accessible 789Yonge Street Wheelchair Accessible/Wifi Sanderson 416-393-7653 Urban Affairs 327 Bathurst Street 416-397-7241 Wheelchair Accessible Metro Hall 55 John Street Spadina Road Wheelchair Accessible 416-393-7666 10 Spadina Road Wychwood Wheelchair Accessible 416-393-7683 1431 Bathurst Street St. Clair/Silverthorn Wheelchair Accessible 416-393-7709 1748 St. Clair Avenue West

St. JamesTown 416-393-7744 495 Sherbourne Street Wheelchair Accessible

St. Lawrence 416-393-7655 171 East Wheelchair Accessible

Swansea Memorial 416-393-7695 95 Lavinia Avenue Wheelchair Accessible

2009 Guide to services for people who are homeless Meals 47 s s t r h m e t n , d o p i , h y f e h n t t c r r w c 0 s o s a s t f h a n y t a l n 3 u s , e c p f o c : u l n a a m l u e e n k a l n 2 t m l e o e g p r p l - i a u e s e y t y b l a t d o – 1 e 0 g t m n , d a o n b a i s m r l n t a l l l 3 t a i : , r n e n e s s b a a a u r C s a a a 3 n s h a u m a - e e e o r o v o f u f r t p r e f i 0 d r e a e k k e m e o d u l h m m m - w 3 i e k t n a : r n a r w s t a t f c n t o t t t m f n i 1 n e t a e p n a s e a e p i c i i r a i r g r o r o o o o a e e u d t l k r f s d e r b d n b y w h c m b h c h l l i e t n u e k e e u n r p s d a d a c n o e e e e e e e e e f n r i n a W e u e o y a e e g e e e e e e e e e f o o n e f 2 1 i r n r r r r r r r r r o l n r o h e F F F a S g d $ F o c M W s b $ F F M r o F F F F m m d s h p p n y c m a d a m 1 4 a a - e p d e t i v n m n l 0 f a r m 0 p o o 0 m m o e a o : 0 o a n p o h : s 4 0 t m n 0 - o n m 7 l 9 1 i a y 6 a - - 1 a - p - t - n r S m - e a 7 m 0 0 m m u a o m 3 t r a t 0 S p 3 3 p - s s a m : a : m 8 u 3 r a : 1 p 4 9 l 8 p t m 0 & 0 0 u - n e 8 1 a i i a n 3 i 3 3 h - : d 1 t r 3 , r r u : : r s o - s 0 9 5 n p T F h F S 8 6 F r s n o - - - - t a - 1 l r n s d d u s n o n n n n n n a u e d e n e e e i o o o e o o o o o h p n r u u u N M T W M T M W M H T m 2 M M o F S 1 4 5 3 5 2 0 8 4 7 4 4 8 4 8 9 7 3 4 3 3 7 9 4 1 8 1 1 0 9 3 4 8 8 8 1 5 0 4 9 4 3 2 6 ------6 4 0 4 4 0 2 3 2 8 0 2 1 1 0 e 3 4 3 2 8 3 2 2 2 4 9 0 8 2 n 5 3 5 9 4 5 9 9 9 3 3 3 2 2 5 ------. . . . o 6 6 6 6 6 6 6 6 6 6 6 t t t t h 1 1 1 1 1 1 1 1 1 1 1 x x x x e 4 4 e 4 e e 4 4 P 4 4 4 4 4 4 ) s t S r h ) h e t ) c ) c k r ) S r E t h e u ) n u W y c S t e h ) l r t h r o e ) S t i l e B t S W o u C S s t - C s g S h o ) e r e t n c a ) l e y s l v l s d l t h o o C e F l d i e e t l S e c t A l s R o n o d s l r n r h p r r r u n t a a e a i u B C a W e i l e W u E - - l - c 4 a n v r h D C t i B l i t e t o l e e e - ( t t l e t t A d S n t S f C W g v v e L C S d S t b f S i S - a S v r t t n W a S f t a A A e t u n s p - e e S S h h t S A T o o S A n e t & a n S g n n h c c D - n r - r r s S e t R e s t d o r r t e n y i o o ' s t l f e l u t o o u S t t l n S l u u c r s s d o S r h w o i o r g g l o o t u m l a h o h e n c e e l l Q o a e r r b t t n n a e a r e L r i i i l g B C C a L B D C r s e o r l m C s s u 2 r l d n r e E D e r F P s s o a h 9 4 7 2 8 2 6 9 a 8 l a u . . o h d 9 5 6 3 1 8 6 6 1 1 s t t 8 O C O W B S Y P C l ( 3 ( 8 ( 8 ( A 1 4 ( ( 1 W ( O S 2 1 1 4 ( 5 ( S a y e ) t i e c i r r n o l M t t h o u h o f n n c t c h m e r t o r t s r u r h e a C u m h o c r o o h o t C a n p T r c i C n s f e C - r p C e n r s e h o e n p u a t t n i c t o m a S o C e i u o r a e d n e r w r t I e y e e a e d C r O g t e t t r D t o i n t t d t o t n o s i a i d S n h y e u 6 o r L p t s e u b C m R 1 h u s S h u s O R r r c 4 h f m o e m n g ( O t r u r o n a Y n o o n a i m u o i a P e n e e i h i B h o h r b C e e e e b t - v c c d e r r n e i h r s i C C b r t t S t a u i i m h g i m v o e i r u n n t r n l p s 6 9 o D a o e r a h e a a a a h e I l 1 1 o N C C P C G B C C C F N C 4 W 5 C A

2009 Guide to services for people who are homeless 48 Meals ) y e n r l l r a e n b e o c h f n h a o l – t m c i n i u i h n a h o n g o h c y w d t v e c u n i y c l r n i a y s h L d a e e n m t u t n w l c e i l i s ( n n t t u a w b s l n h n g d s r e t u 5 h h r a e c u u a a n a l h 5 c y o n 2 i y f k i r r e c r n . w e e a r t 2 n v a c k o m e e i e n w . b - i u 0 i d S l l a v a u y r H n n t n d n n l 0 t $ m a i a r n a e n a a s n n u D n $ d t y i i o r s p d b u I o e r t n e a n / i e h o c y d h b d S m e h s r A t o g 0 0 o t d l l n m / c n s g e e e e e e e e e o d 5 5 e m a e a . . t n V r n a r e e e e e e e e e e e e i e I o 2 1 1 1 u e u r r r r r r r r r c b h H m F * $ $ $ F b $ H p F M F t C * F F F F L F D m p m m a m 0 p n m m 3 p m 0 : o p m p 0 p m 2 0 0 o : p a 3 m 1 : 3 1 m 3 m 0 - n 1 m m : p - - - 2 0 n p 0 p 3 1 p p 4 : m 0 1 m 3 3 o 0 m - i a m : : - 6 6 3 2 m 0 0 p a r : 3 0 - - o a - 5 7 : 5 p 3 3 F - 2 - m 0 5 5 n m : n : 1 7 1 0 : , 0 m : a 4 1 5 l - - p 1 1 4 o i 1 3 m a d d d d 1 1 - - m 5 - 4 0 r o : i n n p 1 m 1 e e e e 6 t i n n p 1 0 3 p : r - i n 6 a r u u : a 1 3 o o r 7 F - 1 5 : 6 S F S S 6 W W W W A s s - - F o o 0 - - - , , , , - - - 9 1 3 - r r 5 s d d n n 1 5 n n n n n n n n v n u u e n n e e d t i i i i o o o o o o o o o o h h r r r r u a u u n T T M M F M S F M F M M N S F T a W M M M W S 4 7 1 8 5 7 9 1 9 2 1 9 8 7 1 2 2 1 4 3 9 1 7 1 3 3 0 2 0 1 4 3 2 4 4 6 6 5 3 8 8 7 9 0 0 3 6 3 ------1 6 3 4 6 3 2 3 4 7 2 9 4 6 0 6 5 0 6 6 5 4 5 6 2 3 2 3 6 2 9 3 6 9 2 8 ------6 6 6 6 6 6 6 6 6 6 6 6 1 1 1 1 1 1 1 1 1 1 1 1 4 4 4 4 4 4 4 4 4 4 4 4 ) ) ) d d W e ) r R R ) d t e t t v n ) l v ) ) r r W 1 t t e E B A t o o S t S i S C t p p e ) e r n n S r n n E n y n e o o ) ) e e t U o n e t i t k v v h , l ) E E t e S e n e a a r s S e d d t t e u e u r a v l n r S S D D R R e u e - - e m B C A Q k t t D - - n n - e e e a Q m E E r r t t n W l m v v - e e e t t t u L E l S S t o o a t t t v o - S S m e e o l S A A S s S S S p p t r P e Q a u u t l e e A s - C i n n - e e a v S n n t t S t f n n t n n n a H y n n o o Q Q e e S n A r r S t k S e e e n s - - d t t i v v l m W i l l e e u u t t w w e e e e n h - s n a a r s a r r v h S S d t t o o r o o u e u u a a o u m h a a f r c f D D S i t o e b b d d u a s s d r a i i i k g C J D Q C C Q F Q r r v s s l l o n u i e 0 4 v v n e e Q r n n a g i u h n 0 n 0 5 7 r 8 0 2 8 0 5 2 r l a s a a h h h a a a s 8 7 4 9 8 9 9 6 8 3 8 1 D J J L S S L C U P J I C 1 ( ( 1 1 7 ( ( ( 1 1 ( ( 1 ( 5 1 ( 1 ( ( O 1 4 ( e h h c c d r c r r o u y u y u r o t o h i e e b g h s h r r n u n C r e t t C l u u u R n n k d C n o m e e n H e t e n a y b s t a r n i C t C m b o r e i h t i B a h r n o u h g t n t n r d d i t c d r U r U o u e u ) C o e e e e o b a r d 0 A o e C n m t t P N o h h o e 5 h y a s n t n g r p F t e t t m r s i e i r i n o e r e l o F u p o t e e k n R t o h o s o e C s s o r s v r u c C r t N S s i p p r e e b e o o o s h e d n m c c r e o V P h Y t r d d T i i t n l y r n n e - g t v v d o o o i r t m a n M v e e r d r r w i e e i e o a o o e o e o A a r r e e o m S F G F F D N C D S C M M L H L C G (

2009 Guide to services for people who are homeless Meals 49 t r n h s e n e s i . i e n l d r e g s a n u n a i t t a e k e e s P r d e l e / f l e k m e d y r n a c r i t n i , g e n s i w d t l l o t t t l y f n w r s s s a a e a w o 2 p u l a a a y e o e e e o f f f r t t u m p o k k k d r m l e s m m h h h h h n m a r a a a k m u a p n c c c c c t e t t l m i g e e e e c 0 ( e n o n n n n n i s i r r o r a o m o t n n 3 y d u u u u u i P : e s l l b d l c b l h l b b h e ) u a e . a s 1 g h r u f t s f t e e e e e e e e e e e e e e e i u i c 1 n g o n i o e e e e e e e e e e e e e e e o o n l u r 2 1 o y r r r r r r r r r r r r r r r o u F F F F b F l F F $ $ F F d A F H C F F F c N B F F t m m a a p S m 0 , 0 m i p 3 m : a r 3 : a 1 0 F 2 0 1 m , 0 m 0 m : s 1 0 p p : 3 - p 1 m & r : - 8 a 4 u 0 1 - m m 0 7 m - n n h 3 1 a a m m 6 n 3 0 m p : o o : m T & p p 3 p o s 3 s 0 , : o 0 o 1 a 0 - r r o 1 d 9 n 1 n 1 4 6 8 0 0 0 u u - - 1 : n e i i i i i i m 3 n 3 h : h 5 6 1 5 r r r r r r : p u n 6 T F F F F F F 1 W T S s s s s u - - , - - - - - , 0 - r r r r s s d S n n n n n n n n n 3 u u u u - : e e e i o o o o o o o o o h h h h 2 r u u F T M M 1 T M T M M W M T M T T M M 7 2 2 3 1 7 4 5 5 4 8 5 0 6 7 3 1 8 3 7 6 2 0 7 4 2 8 7 5 0 6 4 8 6 9 4 7 2 8 2 4 9 4 7 7 1 0 9 ------1 7 3 6 2 4 6 5 4 3 8 4 2 9 3 2 6 3 6 6 2 6 0 6 8 3 6 5 9 3 5 9 7 9 3 2 3 2 2 ------. 6 6 6 6 6 6 6 6 6 6 6 6 t 1 1 1 1 1 1 1 1 1 1 1 1 x 4 4 4 4 4 4 4 4 e 4 4 4 4 ) e ) v g ) A ) ) n W ) i ) E e r ) t E W d d v e l t S t ) t i t ) R ) S A t W S S s u t n S t a n n S n B r e s W c S ) r e o a o e o t r e n t t E o e d u n S a o g s d n o l W u t t o n i e e g e l l r Q l R B S S e u e D l n - g R - Q B o v i v - W t u E , - - e o g E e e d D e o r t t t A - K A v - e l v n t n v - Q C R i S S t S u d d v d r S n - - B A t n A d S A t t o - K u R R e e e e R A S n o o s - e a r c S R t d t v v t n o n n e t a a r r a n n a u C h n g i r r i r t n R S b e y o A A a d e i n c o l e s n t n r u u l a w i d o u C v i n r a a a c h g p g u a e o d o o r o o o u m r u w n n n c g l n d Q E r o p h a i i i b b d d i a e r h o r i u a S S D B D P r r s p l d d d r e l v u 9 8 l l o r e a e a a B S C r n A o a a h 9 9 2 5 6 5 9 5 c a a a h p h p p 1 4 8 0 3 6 4 2 5 5 0 3 e L B S D S S C C S P G S ( 9 S ( 1 7 ( 5 1 ( ( 1 ( 2 ( 5 6 ( ( 2 ( 5 2 ( ( d h n o c o o r h c h u m i r r h h S u e u c . e C r r h o t t r u t t S b C n s h n i h e k t l n & g e C n i a a C n i e r e C r s c e L r ' i e n s d l t v y t N n e e e w l g d t e n d r e a i c y y e h i r e n h o l t e r i v A t g i e t h d a n n v i o m m A m t C a r a y S n n r e r r e o h c t o a i e n e e l o C r l n s s A A n o C ' a A M t S ' u D o o s t o C e s n i i s l n n y e C h t o l n t l l o h o e t i C x o o r W e b M a i o a t i i e r p - l t t r o h e r m m n d m t v a w e i e a a i r A g p t a o a e o k i x t S J F B v v c p T r v F o m l l e . . . . o a e a e l f a u a c a y t t t t e h S S R M S S B P N o t S & S S S S S N

2009 Guide to services for people who are homeless 50 Meals s k h n c c a o i n n t s u a h l t t g c r s n h & n a o o c l f u p l b n k y s / u a u a t t h n l l d s s e c a , r C s a a r n h f f r t r ’ b c u k k e s l h h h h o n i & a a r h d n c c c c u t l h e e n c o n n n n n n h i i r o r t c e n e c u u u u n o l l l b d l s h b n u k n e l h u e u e e e e e e e e e l S l e g e e e e e e e e e e e a 5 2 8 r r r r r r r r r r $ F B F F F F F W F $ F $ F F ) o m s m ) f n r p p h n a u i i s l i 5 0 m o l a r m m 1 3 p g t h : : o p I p f n h 4 ( 2 m 2 r t - E - 0 m a 1 1 e d m ( n 5 - - a n m 3 t m a a : 9 4 o n p n o : p i e - 0 m 1 1 i m o r - o 3 a h 3 m 1 3 p 2 : w m F - o 5 a - n n - f s a , 1 0 m 6 n 1 l 0 m 2 r o n d : o l d d 1 1 a - 3 p 7 u e a - o 2 o n n : e e i s n c h 1 d n 1 r u u o 2 1 e n m o - 1 n F S T S n 1 W W m e u s s u a o - , - - - , e 0 s r r p T S s s d t n n n n n n n 0 3 - a u u : e e e x t d i 2 o o o o o o e 3 h h - r l : 2 r u u a e M F T 1 M W T 3 M M M p * S T T M 9 1 4 5 8 4 0 9 0 4 7 3 1 3 5 0 7 5 1 5 2 2 1 4 8 1 3 6 8 4 9 1 5 0 8 4 9 0 ------3 5 4 9 0 8 0 9 2 6 5 9 2 3 6 6 2 5 3 7 6 2 4 3 3 9 6 ------6 6 6 6 6 6 6 6 6 1 1 1 1 1 1 1 1 1 4 4 4 4 4 4 4 4 4 ) e v ) A t ) ) E ) ) n k h d ) ) E r E E e c e 1 E R t a r v t t 1 W m S t P u S S e A ) 2 e S e h r s a e s r v i d d a e i s e v a C r r r t a a d A i l a a B m A o d n d u r r , r s t i r C n e u r r S c e a e t e i l , u e e l t W i l v D e E S V d E E n E - e m e e C c D G G - - A t - t r v - - - R v a t t U e e t t S l S m t t t d y S S A v v A S y n S S S P u s c R - ' e d r s s r e A A a t t t t r i m C e n a a e n w l S - y y a a n n n a t C r m l l d d a t a e r c c l e e e S m r u e n n S r e d h a a i C e w a l o t s t k u u m m m e m a h B t e o t b m m s a a a a e u i i i i a g d P D D G S r r r l l l e C r 5 s n a a e O C r r r T c M h 3 8 3 9 0 9 e h h a a a o h 0 3 1 0 0 2 3 7 2 t e P P M S P P Y P C 4 5 ( 3 ( ( T 4 1 ( ( 3 4 ( ( ( S 2 7 ( k e y r e y e o t t t v i i c e i o n r r n t r n t e a u u b u r n h C o n o N m e m c s o y o a e e t C m t n m e i r D R i o o r o w p n i t i h F e s n n u C C g u h l s a e i i s i u N s m e d c p t O d r o h d M s o n d t m r i n c e O o o u t n r n r e o o n i a o h e h o e i u d b r C r e v r h o e i C C F C s r u W a s n t o l e C o c D i n e o o o a S a i r t t t S b e e e w e n r d t y t r r r e n n n h h a s t t d e u s t t t i i g i g c s t t r o o o i i l r n n n w n n y r r r n a e i i e i e n u h e e r a o o o o N W C W M U T T T C T C T C C W Y

2009 Guide to services for people who are homeless Mental Health Services 51 General Information: R. Samuel McLaughlin Addiction and Mental Health Information Centre ConnexOntario Health Services Information 416-595-6111 Mental Health Service Ontario 219 Dufferin Street, Suite 3B Toll Free: 1-866-531-2600 (access to interpreters www.camh.net/McLaughlin for over 160 languages) • Walk-ins welcome. www.mhso.on.ca • Staff respond to questions about drugs, • Information and referral service providing alcohol or mental health. detailed information on mental health services and supports ranging from Community Resource hospital-based to community and self-help Connections of Toronto groups. 416-482-4103 • Confidential and anonymous. 366 Adelaide Street East, Suite 230 www.crct.org • Community-based mental health support Toronto/EastYork services, information and mental health promotion. Across Boundaries, • Outreach and case management. an Ethnoracial Mental Health Centre • Website has searchable database of mental 416-787-3007 health services and supports. 51 Clarkson Avenue www.acrossboundaries.ca Consumer/Survivor Information • Individual and community support (case Resource Centre ofToronto management). 416-595-2882 • Support groups for consumers/survivors and 252 College Street, 3rd floor initiatives to address economic and social www.camh.net barriers. • Information, assistance and referral for • Alternative models of support and services, mental health and addiction services. art therapy, drop-in, life skills, and community •Year round income tax clinic. kitchen.

Alternatives: EastYork Mental Health NorthYork Counselling Services Agency 416-285-7996 Canadian Mental Health Association 2034 Danforth Avenue 416-789-7957 ext. 282 Intake www.alternativestoronto.org 700 Lawrence Avenue West, Suite 480 • Case management/community support. www.toronto.cmha.ca • Supportive counselling. • Information, intake and referral. • Information and referral. • Case management. • Employment services. Centre for Addiction and Mental Health • Peer support drop-in. 416-535-8501; Crisis line: 416-595-6111 1001 Queen Street West COTA Health www.camh.net 416-785-9230 • Mental health and addiction assessment and 700 Lawrence Avenue West, Suite 362 treatment. www.cotahealth.ca

2009 Guide to services for people who are homeless 52 Mental Health Services • Community-based mental health, Scarborough rehabilitation and support services. • Case management. Canadian Mental Health Association 416-289-6285 ext. 243 Intake 1200 Markham Road, Suite 500 Etobicoke www.toronto.cmha.ca • Information, intake and referral. Reconnect Mental Health Services • Case management services. 416-248-2050 • Newcomer women’s wellness program. 2150 Islington Avenue, Suite 202 • Employment services. www.reconnect.on.ca • Rehabilitation and support services. • Case management/community support. • Service provided in over 20 languages.

Sex Trade Worker Supports

Loft Community Services, • Referrals to legal and other community services. Street Outreach Services • Call for appointment. 416-926-0744 Parkdale Community Health 622Yonge Street, 2nd Floor Centre, Street Health Program Monday, Tuesday 10:00 a.m.-1:00 p.m., 2:00 p.m.-6:00 p.m.; Wednesday noon-4:00 p.m., 416-537-2455 5:00 p.m.-8:00 p.m.; Thursday 10:00 a.m.-1:00 p.m., 1229 Queen Street West 2:00 p.m.-4:00 p.m.; Friday 10:00 a.m.-1:00 p.m., • Health care and outreach services for street 2:00 p.m.-6:00 p.m. involved adults including sex trade workers. •Youth under 25 involved in the sex trade, or Streetlight Support Services at high risk. • Information, counselling and assistance. 416-534-0680; Toll Free: 1-877-330-9997 • Medical, legal, housing and employment 674 Markham Street services. • Provides alternatives for those wishing to leave the sex trade. Maggie’s,Toronto Prostitutes’ Community Service Project , Bad Date Hotline 416-964-0150 416-808-0000 298 Gerrard Street East, 2nd Floor • Anonymous hotline for sex trade workers to www.maggiestoronto.com report abuse or violence. • Peer resource centre. • Promotion of safer sex practices and materials.

2009 Guide to services for people who are homeless Shelters 53

For admission to a shelter, please call one of the following numbers:

Assessment and Referral Centre Central Family Intake (single adults, youth and couples) (families) 416-338-4766; Toll Free: 1-877-338-3398 416-397-5637

Shelter List Name Phone Address

Family Beatrice House 416-652-0077 177 Caledonia Road Birkdale Residence 416-392-5650 1229 Ellesmere Road Family Residence 416-397-1318 4222 Kingston Road Robertson House 416-392-5662 291 Sherbourne Street Sojourn House 416-864-0515 101 Ontario Street Toronto Community Hostel 416-925-4431 191 Spadina Road Woodgreen Red Door Queen Shelter 416-469-3457 875 Queen Street East Christie Refugee Welcome Centre 416-588-9277 43 Christie Street (formerly WorldVision Reception Centre)

Mixed Adult COSTI Reception Centre 416-922-6688 100 Lippincott Street Dixon Hall Heyworth House 416-691-0012 2714 Danforth Avenue Fife House 416-205-9888 confidential address FredVictor Bethlehem United Shelter 416-644-1734 1161 Caledonia Road Homes First Society - Strachan House 416-395-0928 805 A Wellington Street West Homes First Society - 3576 St. Clair Avenue East 416-269-1717 3576 St. Clair Avenue East University Settlement Part-time Shelter 416-598-3444 23 Grange Road

Single Men Christie-Ossington Neighbourhood 416-534-8941 973 Centre Men's Shelter Cornerstone Place 416-658-5224 833 St. Clair Avenue West Dixon Hall Schoolhouse 416-960-9240 349 George Street Good Shepherd Centre 416-869-3619 412 Queen Street East Native Men’s Residence 416-652-0334 14Vaughan Road Sagatay 416-651-6750 26Vaughan Road Salvation Army - Gateway 416-368-0324 107 Jarvis Street Salvation Army - Hope Shelter 416-979-7058 167 College Street Salvation Army - Maxwell Meighen Centre 416-366-2733 135 Sherbourne Street

2009 Guide to services for people who are homeless 54 Shelters Single Men continued Scott Mission Overnight Shelter 416-923-8872 502 Spadina Avenue Main Site 416-392-5522 339 George Street Seaton House - Birchmount Residence 416-392-6164 1673 Kingston Road Seaton House - Downsview Dells 416-392-5452 1651 Sheppard Ave. West Seaton House - FortYork 416-338-8800 38 Bathurst Street St. Simon’s Shelter 416-925-7475 525 Bloor Street East

Single Women FredVictor Centre Women's Hostel 416-368-2642 86 Lombard Street, Homes First Society - Savard’s 416-395-0932 1322 Bloor Street West Nellie’s 416-461-1084 confidential address Salvation Army - Evangeline Residence 416-762-9636 2808 Dundas Street West Salvation Army - Florence Booth 416-603-9800 723 Queen Street West St.Vincent De Paul - Amelie House 416-465-0475 126 Pape Avenue St.Vincent De Paul - Elisa House 416-259-2528 60 Newcastle Street St.Vincent De Paul - Mary’s Home 416-595-1578 70 Gerrard Street East St.Vincent De Paul - St. Clare's Residence 416-225-3466 3410 Bayview Avenue Street Haven at the Crossroads 416-967-6060 87 Pembroke Street Women’s Residence Main Site 416-392-5500 674 Dundas Street West Women's Residence - Bellwoods House 416-392-5791 63 Bellwoods Avenue YWCA First Stop Woodlawn 416-923-8454 80 Woodlawn Avenue East

Youth Covenant House 416-598-4898 20 Gerrard Street East Eva’s Phoenix 416-364-4716 11 Ordnance Street Eva’s Place 416-441-1414 360 Lesmill Road Eva’s Satellite 416-229-1874 5248Yonge Street Horizons forYouth 416-781-9898 422 Gilbert Avenue Native Child & Family Service Transition House 416-323-1840 558 Bathurst Street Second BaseYouth Shelter 416-261-2733 702 Kennedy Road TouchstoneYouth Centre 416-696-6932 1076 Pape Avenue Turning Point Emergency Shelter 416-925-9250 95 Wellesley Street East YMCA House 416-504-9700 485 Queen Street West Youth Without Shelter 416-748-0110 6 Warrendale Court YWCA First Stop Woodlawn 416-922-3271 80 Woodlawn Avenue East

Shelters that do not have direct admission are not on the list.

2009 Guide to services for people who are homeless Street Outreach 55 Anyone who needs emergency shelter should call Client Service Centre/Referrals: 416-785-8797 one of the following numbers: 700 Lawrence Avenue West, Suite 362

Assessment and Referral Centre Community Resource Connections (Single adults, youth and couples) of Toronto 416-338-4766; Toll Free: 1-877-338-3398 Hostel Outreach Program (women) 67 Adelaide Street East (temporary location) 416-482-4103 8:30 p.m.-7:30 a.m. daily 366 Adelaide Street East, Suite 230 • For street respite and referrals Please note: the permanent location for the Loft Community Services Assessment and Referral Centre, 129 Peter Street, Street Outreach Service (youth under 25) is scheduled to open in the fall of 2009. 416-926-0744; Street cell phone: 416-473-8936 622Yonge Street, 2nd Floor Central Family Intake (families) Monday-Saturday 8:00 p.m.-midnight 416-397-5637 Street Health 416-921-8668 Outreach programs 338 Dundas Street East Monday-Friday 9:00 a.m.-5:00 p.m. Street outreach services in Toronto are available 365 days a year. Streets to Homes 416-392-0090 Anishnawbe Health 112 Elizabeth Street (Aboriginal clients) Monday-Friday 9:00 a.m.-noon (walk-in service). 416-920-2605; Mental Health Crisis Line (24 hour): 416-891-8606 Support Services 179 Gerrard Street East Office: 416-499-5969 ext. 223; Mobile phone for 8- Monday, Wednesday 9:00 a.m.-8:00 p.m.; 4 shift: 416-990-3317; Mobile phone for 11-7 shift: Tuesday, Thursday, Friday 9:00 a.m.-5:00 p.m. 416-990-4114 132 Railside Road, Suite 2, Cota Health Monday-Friday, 8:00 a.m.-4:00 p.m.; Monday- Hostel Outreach Program Thursday 11:00 a.m.-7:00 p.m. General Information 416-785-9230;

Trans Resources

The following list of organizations provide a variety Sherbourne Health Centre of services such as health care, trans programs, 416-324-4180 individual counseling, workshops, groups, youth 333 Sherbourne Street programs and community activities to transgen - www.sherbourne.on.ca dered, transsexual, gay, lesbian, bisexual, two-spirit, Monday 12:30 p.m.; Friday 8:30 a.m. and intersex people as well as those who work in (first come, first served) the sex-trade. 519 Church Street Community Centre 416-392-6878 ext. 104 56 Trans Resources [email protected] (at CAMH's Queen Street Site) Weekly drop-in: Monday 6:00 p.m.-9:30 p.m. www.camh.net/rainbow_services/ Trans youth drop-in: Wednesday 5:00 p.m.-9:00 p.m. Monday-Friday 9:00 a.m.-5:00 p.m. • Evening group sessions available. 2-Spirit People of the First Nations 416-944-9300 Maggie’s,TheToronto Prostitutes’ 593Yonge Street (north of Wellesley Ave) Community Service Project www.2spirits.com 416-964-0150 Monday-Thursday 9:00 a.m.-4:00 p.m. 298 Gerrard Street East, 2nd Floor www.maggiestoronto.ca Rainbow Services at CAMH • Informal counselling and support. 416-535-8501 ext. 6781; • Legal advocacy. Toll Free: 1-800-463-2338 ext. 6781 • HIV and STI education and materials. 60 White Squirrel Way, 4th Floor

Voice Mail and E-mail

Free computer and Internet access is available at all 365 Bloor Street East, Suite 1807 Toronto Public Libraries. See pages 41-46 for details. Monday, Wednesday 1:30 p.m.- 3:30 p.m.

Community Access Program (CAP) Community Action Resource Centre 905-428-6025 416-652-2273 www.ic.gc.ca/eic/site/cap-pac.nsf/eng/home 1652 Keele Street • CAP provides affordable or free Internet and computer access at various locations across the Queen West Community Health Centre city. 416-703-8482 • For a list of locations near you please visit their 168 Bathurst Street website. WirelessToronto MetroVoicemail Project 647-722-3567 • Persons without telephones can receive a [email protected] voicemail number to retrieve messages from any http://wirelesstoronto.ca touch-tone phone. • Provides free wireless Internet at various • $10 for three months. hotspots across the city. • The network username is wirelesstoronto. Sign up locations: Agincourt Community Services 416-321-6912 4155 Sheppard Avenue East, Suite 100

Central Neighbourhood House 416-966-8595 ext. 204

2009 Guide to services for people who are homeless Youth Services 57 For youth shelters, please see the complete shelter Housing Help and Other Supports listings on pages 53-54. Humewood House Drop-ins 416-651-5657 (See Toronto Drop-in Network brochure on pages 40 Humewood Drive 13-28 for more detail) www.humewoodhouse,ca • Residence, education and counselling for Evergreen (Yonge Street Mission) pregnant teens and mothers age 13-21. 416-977-7259 June Callwood Centre for Women and Families 381Yonge Street www.ysm.on.ca/evergreen 416-365-1888 205 Parliament Street Sketch www.junecallwoodcentre.org 416-516-1559 • Support for pregnant young women and 580 King Street West, 2nd Floor young mothers and fathers, 18 years and www.sketch.ca under and their children. Native Child and Family Services Youthlink Inner City 416-969-8510 416-703-3361 30 College Street 7Vanauley Street www.nativechild.org/ www.youthlink.ca • Provides counselling and other programs for children and families in the Toronto Native Employment andTraining Community. • Informal drop-in for Aboriginal street youth. Horizons forYouth, Career Horizons Oolagen Community Services 416-781-9898 416-395-0660 422 Gilbert Avenue 65 Wellesley Street East www.horizonsforyouth.org www.oolagen.org Youthlink, Street InvolvedYouth Program • Children’s mental health centre with (SIYP) programs for youth age 13-18 and their families. 416-703-3361 Eva’s Initiatives, Family Reconnect Program 7Vanauley Street 416-441-1414 www.youthlink.ca 360 Lesmill Road • 10-week program combining life skills with www.evasinitiatives.com training in computer repair for youth 16-24. • Counselling and support for youth and families to reconnect. Youth Employment Services (YES), Streets to Jobs Sherbourne Health Centre, 416-504-5516 Supporting OurYoung (SOY) 555 Richmond Street West, Suite 711 333 Sherbourne Street www.yes.on.ca 416-324-5077 • Employment services include job postings, www.sherbourne.on.ca counselling, assessment and assistance getting • Provides lesbian, gay, bisexual, transsexual and work experience. transgendered youth with mentoring, supportive housing programs, skill building and employment supports.

2009 Guide to services for people who are homeless