Sozialwerk St. Georg e. V. 2010 Sozialwerk St.Georg e.V.

Working with people, rather than for people Contents 4 Foreword by the Board of Directors

Retrospect, guidelines, prospects 6 6 Tasks, aims, structures 10 The Sozialwerk St.Georg Foundation

You can see this publication as well as news, events and more at Sozialwerk St.Georg on our Internet site (see screenshot above) Offers and target groups www.sozialwerk-st-georg.de 11 Work and activities Living life and places to live Special services offered Everyday life and leisure time

Business Figures

Persons cared for: approximately 4,000* Employees: approximately 2,500 Personnel costs: € 88.2 m Revenue: € 112.6 m 15 Figures, data, facts - Total income: € 125.4 m the financial year 2010 Total investments: € 8.4 m

* The number of individuals receiving our services rose to around 3,500 in 2010. The figure of 4,000 expresses the number of cases of care provision. All figures correct: 31.12.2010

IMPRINT: Publisher responsible for contents: Sozialwerk St. Georg e. V., Gelsenkirchen Editing: Stefan Kuster Original concept / design: XEO creative communication, Düsseldorf Configuration: GLADE-DRUCK,

We would like to thank all those who contributed articles and others who helped in various ways to bring about the successful completion of this report.

2 | Sozialwerk St. Georg Working with people, rather than for people.

Our wish is to provide person-centred services which enable people with disabilities, illnesses or social difficulties to live in a self-determined way. Assisting and supporting all individuals, respecting their uniqueness and dignity and thereby helping them to play their part in society, constitutes for us a Christian and social commitment of pivotal importance. In our clients’ interest, we must secure permanence for our commitment by dealing with challenges encountered and asserting ourselves in the market of social services providers. Our c ommitted and highly qualified members of staff are guarantors of the quality of our work and the basis of our economic success. From the brochure ‘Unternehmenskonzeption/Programm 2000plus’ – available online at www.sozialwerk-st-georg.de/ueber-uns/das-unternehmen/vision Foreword by the Board of Directors

Dear Friends and Sponsors,

Sozialwerk St. Georg’s leitmotif is „Working with people, rather than for people“. 2010’s central theme was “Inclusion: Being there – right from the start!” In May 2010, clients and employees of Sozialwerk St.Georg triggered numerous animated discussions in Meschede city centre by asking people what the term “inclusion” meant to them. Many politicians and passers-by joined in the lively debate (see the campaign logo, right). At the end of the discussion, all those who had taken part in the dialogue, issued a collective statement. The statement incorporated the specific aspects of inclusion participants had felt were most important to them. One aspect emerged over and over again; it was that inclusion touches all parts of our lives: everyday living, the world of work, education and training and the time taken for leisure. The UN Convention on the Rights of Persons with Disabilities showed that the aims of promoting inclusion are to guarantee equality for people with assistance needs and to prevent discrimination against them in society. We all are required to continuously seek out new ways of improving disabled people’s participation in society and to give them the opportunity, in accordance with St Georg’s 2010 Business Report leitmotif, of “Being there – right from the start!” Sozialwerk St Georg has taken an important step in this direction by extending its Quality Management Systems 2012. We began working on this intensively in 2010. The aim is to focus on our clients more than ever before, not just as care receivers but rather as active participants who, alongside future “participation companions”, will make a significant contribution to improving their quality of life. Dr Fritz Krueger is the Sozialwerk’s first ombudsman. Since May 2010 he has, as part of our complaints management system, made himself available to everyone who uses the Sozialwerk’s services in order to address their concerns. With the consent of the Board of Directors, Dr Krueger’s work is voluntary and professionally independent.

4 | Sozialwerk St. Georg Dieter Czogalla (right) and Wolfgang Meyer invite you on a journey of discovery through Sozialwerk St Georg. Find out how the St Georg employees are working with people with assistance needs and with cooperation-partners to build an “inclusive society” based on the inclusion motto: “Being there – right from the start”.

We would like to express our gratitude to all friends and sponsors without whom we would not be able to provide assistance to our clients. We would also like to thank our employees for their commitment and their ideas through which, they have repeatedly succeeded in making sustainable improvements in our clients’ quality of life. We wish you pleasant and interesting reading.

Dieter Czogalla Wolfgang Meyer CEO CFO Board of Directors Board of Directors

Sozialwerk St Georg – offers care provision for people with assistance needs in many areas of North Rhine Westphalia

The Ruhr Area Duisburg · Ennepe-Ruhr-Kreis · Essen · Gelsenkirchen · Hattingen Marl · Oberhausen · Recklinghausen · Witten

North Westphalia · Borken · Dülmen · Ense-Bremen · · Lippstadt Lüdinghausen · · -Ottmarsbochholt · Soest · · Welver · Werl

South Westphalia , -Neheim · Attendorn · , -Feudingen -Dotzlar · Bestwig · Brilon · Eslohe-Oesterberge Kierspe · Kirchhundem-Welschen-Ennest · Kreuztal · Lennestadt-Altenhundem, -Halberbracht, -Oedingen · Olpe · Olsberg · Meschede · Morsbach · Netphen- Dreis-Tiefenbach · Neunkirchen · Schmallenberg, -Bad , -Bödefeld, -Gellinghausen, -, -Oberkirchen, -Winkhausen · Siegen Sundern · Wenden · Wilnsdorf-Anzhausen · Winterberg

Sozialwerk St. Georg | 5 Retrospect, guidelines, prospects

Tasks, aims, structures Our tasks and how we perform them The Sozialwerk St.Georg Foundation Sozialwerk St Georg was founded in 1952 by the Catholic parish of St. Barbara in Gelsen- kirchen-Buer-Erle to help people with support needs. The original commitment was to enable participation in society and the achievement of equal rights for people with disabilities. Through our ongoing development, we have developed into a social services company with differentiated services. We offer structures to people with disabilities and mental illness which allow flexible change-over between in-patient and out-patient levels of care. Our concept is to respect the uniqueness and dignity of the individual and to provide him or her with the support needed to lead a self-determined life. We do this by: • offering care in supported living units. On December 31, 2010 there were 1,955 persons receiving care compared with 1,933 in 2008. In 2010 we were able to discharge 146 persons into private living situations. In 2009, the figure was 183, Discharges to private living situations

250 No. of cases

200 183 167 148 146* 150 126 128 111 111 85 90 100 64

50

0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010*

• ensuring appropriate professional care where necessary. In 2010, 5.35% of cost bearing commitments in the supported living units related to help for care in accordance with Art. 61 of the German Social Code XII. In 2009 the figure was 6.03%. In 2010, our psychiatric specialist care service carried out 16,703 assessments in private accommodation compared with 17,052 assessments in 2009. Unfortunately, out-patient psychiatric care as decreed by the German Social Code V, has been curtailed through systematically imposed time limitations by health insurance companies. Since 2005, periods of care have been limited to no more than four months. This has had a negative and disadvantageous impact on clients, • providing complementary help and support to people who, to a large extent, are able to manage their lives at home. On December 31, 2010 there were 937 people in out-patient supported living units compared with 782 in 2009,

* A decrease in discharges to autonomous living conditions occurred for the first time in 2010. Clients’ wishes, for example, of being transferred from in-patient facilities to out-patient assisted living, could not always be fulfilled. It was not possible to negotiate the higher number of skilled employee hours required to enable this higher demand.

6 | Sozialwerk St. Georg Dieter Czogalla, CEO, Board of Directors

• running workshops to prepare people for the requirements of the general labour market and to provide permanent jobs (there were 922 employees in 2010 compared with 898 in 2009), • providing opportunities for occupational employment, meetings and training in day-care facilities and in contact- and advice centres. If individual goals of specifically appropriate help are to be actualized, then we must adhere to our policy of generic offers of care preceding specialist help, out-patient care coming before shared in-patient care and partial in-patient care being offered before considering complete in-patient care. The high flexibility of our in- and out-patient care interface provides structures which permit an adaptable provision of services in line with our clients’ needs. In its capacity as a legally registered association, Sozialwerk St Georg and its subsidiaries are responsible for approximately 2,500 employees who work both full-time and part-time and in- clude young men undertaking community service. Our employees care for approximately 4,000 people with disabilities on an out-patient, partly in patient and full in-patient basis (approximately 3,500 individual people). 893 people with disabilities work at Sozialwerk St. Georg Werk- stätten gGmbH. Sozialwerk St Georg currently maintains 53 residential homes and 33 out- patient contact centres. 560 occupants live in 280 external flats and 59 clients of ALPHA gGmbH out-patient care services receive help and assistance in their own flats and/or in shared accommodation for people detrimentally affected by dementia. 93% of those cared for as in- patients have work or activities outside of the housing groups in workshops or day-care centres.

General Membership Meeting

Supervisory Board

Board of Directors (CEO, CFO)

Sozialwerk St. Georg e.V. Central divisions Working with people, rather than for people (control support and service centres)

Meetings of shareholders, wholly owned subsidiaries

Sozialwerk St. Georg ALPHA gGmbH Sozialwerk St. Georg Internat ambient assisted Werkstätten gGmbH Out-patient psychiatric/geron- Bauen und gGmbH living gGmbH Workshops and day-care to-psychological care, shared Wohnen GmbH Institution (boarding Living in assisting centres accommodation for persons school) providing public surroundings suffering from dementia assistance to young people

51 % shareholding 49 % vBA Bethel INTZeit-Arbeit Sozialwerk St. Georg Sozialwerk St. Georg Sozialwerk St. Georg AUTEA gGmbH gGmbH Ruhrgebiet gGmbH Westfalen-Nord Westfalen-Süd gGmbH Counselling and further Integration company Range of services for gGmbH Range of services for training based on the out-patients Range of services for out-patients TEACCH model out-patients ¶ ¶ ¶

The three above-mentioned companies operate, besides the independent out-patient Specialist area of autism services offered, additionally within the scope of management of the in-patient Living accommodation, work accommodation and day-care centre offers for people requiring care and assistance and out-patient services for [representing the registered association (e. V.)] in the following three divisions: autistic persons; supra-regio- nal range of services offered Division Ruhr Division Westphalia North Division Westphalia South for specifi c specialised areas

Stiftung Sozialwerk St. Georg - Foundation, promotion of projects of the registered association

Sozialwerk St. Georg | 7 Retrospect, guidelines, prospects

Providing personal services demands clear quality criteria and a qualified staff.

Department of Education and Training 2010: Sustainable personnel development • 260 voluntary workers / 55 1-year community service The task of Sozialwerk St Georg’s Department of Education and Training is to provide a volunteers (31.12.2010) • 228 in-house events with sustainable impetus for production, development and commitment. To do this, we use a per- 2,107 attendees. 33 of the sonnel development strategy which takes into account our employees’ varying life situations. events were workshops Our range of offers is broad and designed to correspond to our employees’ needs: young and (214 attendees) for the introduction of professional inexperienced personnel have differing needs from those who have worked with us for many peer group supervision years, just as employees with young children will have different requirements from those • 58 in-house seminars whose children have left home. • Programme for trainee The provision of in-house further education and training is as important as the promotion managers (15 attendees) This was part of the of civic engagement, voluntary community service for young people and training programmes European Social Fund (ESF) for people with disabilities (see left). programme: “A tailwind for social economy”.

QM 2010: Quality Management System expansion • 31 client interviews • QM-System EQUASS test: to ensure inclusion of all The successfully initiated client interviews project model, facilitated a science-based parties, a total of 50 people approach to systematic recording of quality of life. The most important people involved were were surveyed: clients the clients and their care-workers who provided the Quality Control interviewers with- employed in workshops plus their care-workers information. • Audit programme and action- Interviewees’ comments on quality of life were recorded in their care plans. tracking – initially with This information will enable joint working in the future that is even more tailored to needs. unannounced audits • New QM processes Professional approval was received from the Arduin Foundation, Netherlands. developed (e.g. forensic Arduin provides licences, to suitable organizations throughout the world, for the commitment) implementation of research survey tools. • New QM processes revised (e.g. discharges, admissions, EQUASS, in its capacity as a European QM system focusing on quality results, transfers and deaths) is a topic for the future. A “Quick Scan” survey in the workshops was rounded off by interviewee consensus talks chaired by an external moderator. Validated QM tasks and the ongoing QM systems development were not overlooked (see left).

Sozialwerk St. Georg is a corporate member of the Caritasverbandes (Catholic Welfare Association) and member of the Bundesverband Caritas Behindertenhilfe und Psychiatrie e. V (CBP) (Federal Association of Caritas Assistance for the Disabled and Psychiatry). The CBP is an approved professional association within the German Catholic Welfare Association. Around 41,500 employees work in approximately 1,000 association facilities. They care for around 15,000 clients with physical disability or illness, thereby supporting the clients’ self-determined participation in society. More information at www.cbp.caritas.de

8 | Sozialwerk St. Georg Information event in Gelsen- kirchen on 10. May, 2010: Dr Fritz Krueger, Ombudsman, introduces himself to clients. Standing next to him is Dieter Czogalla, CEO, Board of Directors

Wolfgang Meyer, CFO, Board of Directors

The Ombudsman: partner and advocate

Since May 2010, a new contact point has provided people with assistance needs at Sozialwerk St. Georg with a new opportunity to influence and enhance their quality of life. Dr Fritz Krueger is the Sozialwerk’s first ombudsman. Principally, he promotes the rights, concerns and the protection of all those receiving services from the Sozialwerk. The Ombudsman, who has the unanimous approval of the Board of Directors, works in a voluntary capacity as an independent contact person. The term “Ombud” comes from the Nordic language and has a similar meaning to words such as “intermediary” or “representative”. The role is about providing help to complement the work of “I look forward to talking to people and self-advocacy committees for people with helping to further enhance their quality of life”. assistance needs, such as workshop or day Dr Fritz Krueger, Ombudsman, Sozialwerk St. Georg centre councils as well as residents’ advisory boards. The Ombudsman steps in if Sozialwerk clients feel that they are being denied what is rightfully theirs, believe that they are being Ombudsman unfairly treated or when they want to draw attention to a particular issue. Clients who feel Dr Fritz Krueger poorly informed, are dissatisfied with decisions undertaken by others or would like to evaluate • Social worker • Educationalist: Degree in service provision, may contact the Ombudsman completely free of charge. Clients seeking education science (German, advice can discuss their concerns with the Ombudsman either on the telephone or face-to- sociology, adult education) face. The service is publicized at information events, on posters in the Sozialwerk facilities, • Former Managing Director, holding company, in leaflets and also on the Ombudsman’s own website. JosefsGesellschaft Client concerns are always held in confidence by the Ombudsman and are not released to Contact address: officials, private persons or any representatives of Sozialwerk St. Georg. This confidentiality Ombudsman may only be breached with the permission of the client affected or in cases of criminal Sozialwerk St. Georg e. V. offence. Dr. Fritz Krueger Rottkamp 8 The Ombudsman submits a report annually to the Board of Directors and the Supervisory 48712 Gescher Board. The report lists those complaints dealt with, without identifying any clients, makes Tel. 0209 7004-315 recommendations but does not issue any directives. The outcome for 2010: all problems (Re-directed to): related to Sozialwerk services were solved on site without the Ombudsman needing to mobile phone: 0172 2650846 email: ombudsmann@ approach the Board of Directors. sozialwerk-st-georg.de www.sozialwerk-st-georg.de

Sozialwerk St.Georg is a founding member of the Brussels Circle (Bruesseler Kreis). The Circle is an amalgamation of large Protestant and Catholic social services companies in Germany whose main areas of activity focus on care of the disabled, the elderly and juveniles with an emphasis on healthcare and education. The companies employ around 40,000 workers, offer more than 35,000 in-patient care, partial in-patient care and out-patient care facilities thereby accessing approximately 1000,000 clients annually. Its annual cumulative turnover amounts to around 1.7 billion euros. The Brussels Circle is an active partner in the European social services market and has placed itself at the interface between an existing social Europe and a social state in the process of change. The Circle not only takes a stand on socio-political events and legislative measures, it also develops issue-related proposals. More information is available at www.bruesseler-kreis.de Sozialwerk St. Georg | 9 Helping those around us Our donor tree. Your name could be on here.

2010: a complete redesign of The Foundation’s Internet presence

Tasks, aims, structures The Sozialwerk St. Georg Foundation ... The Sozialwerk St.Georg Foundation …needs your support! We wish to secure Sozialwerk St. Georg’s financial future and continue with our widely diversified social commitments. Today’s economic climate and the paucity of public funding, coupled with an ever increasing pressure from health care cost bearers, compel us to repeatedly search out new ways and means to help us continue ‘working with people, rather than for people’. Fortunately, German donations and foundations law reforms have made it even more attractive to support the Foundation. To effect a sense of united and universal responsibility within all sectors of society, the Foundation appeals to citizens, companies, citizen initiative groups and institutions: please support our work! This is the only way the Foundation can promote projects which will contribute to the improvement of living and working conditions of people with mental disabilities, mental illness or social difficulties. For example, “The Sozialwerk St.Georg Foundation promotes recent projects projects so that people with disabilities can take included the part in society right from the very start”. purchase of (l-r) Werner Cordes , Chairperson, Board of Directors, the Sozialwerk St. Georg Foundation, specially designed Gerd Lutter (deputy chairperson until 2010, Bernd Lepping (deputy chairperson 2011) bicycles for the disabled at several sites, promoting a Samba percussion group and building a greenhouse. The Foundation’s capital remained unchanged last year at around 606,000 euros. A total of The Sozialwerk St. Georg 38,000 euros was available in 2010 for putting measures into practice to empower people Foundation: Board of Directors: with disabilities and help them play an active part in society.* Chairperson Werner Cordes Please support us now to facilitate and safeguard both current and future projects such as Deputy Chairperson the promotion of therapeutic horse-riding, external work placements in stone masonry - until 2010: Gerhard Lutter facilities or the purchase of more bicycles, and many others. - from 2011: You can support the Foundation’s work, with tax benefits, in various ways: Bernd Lepping • through donations to one of the accounts on the left Emscherstr. 62, • through donations which directly increase the Foundation’s capital 45891 Gelsenkirchen Tel. 0209 7004-276, • through donations from the estates of deceased persons, or bequests. (Both of which are Fax 0209 7004-249 [email protected] exempt from inheritance tax.) www.stiftung-st-georg.de It is also possible to set up a dependent foundation and/or a foundation fund under the Bank accounts: aegis of Sozialwerk St. Georg Foundation without incurring any personal administration costs. Bank im Bistum Essen eG, Account no: 10 221 013, We would be pleased to send you our current Foundation newsletter and any further informa- Sort Code: BLZ 360 602 95 tion you require. We will also gladly advise you on other ways of supporting the Foundation Volksbank Bigge-Lenne eG, Account no: 15 001 700, which would be acceptable to you and fit your objectives. We look forward to your call! Sort Code: 460 628 17

10 | Sozialwerk St. Georg Sozialwerk St.Georg offers a wide range of work opportunities: traditional production such as seen here in the metal workshop. We offer up-to-date office services such as digital archiving or service provision entailing customer contact such as car valeting.

Helping people to lead self-determined lives

We open up ways for people with mental disabilities, mental illness or social difficulties to lead self-determined lives and to play an active part in the community.

Work and activities

Work and activities have the same meaning for people with disabilities, illness or social difficulties as they do for the rest of us. Work and activities give us meaning, strengthen our self-esteem and provide scope for building relationships. At Sozialwerk St. Georg, we took the significance of these issues into account when providing rehabilitation facilities and integration strategies for work and employment. Our workshops have to aim for cost-efficient work outcomes whilst ensuring that market-oriented production and services remain interconnected with the personal care and Production and services in line with market guidance of those carrying out the work. In our workshops for people with disabilities, we requirements, inter- open up new vocational and character-developing opportunities. Our range of job offers linked with personal care and support. include: metalworking in shift operations, vehicle maintenance, servicing and tyre changing, wood-processing and woodworking in the carpentry workshops, service industry work for example, in large-scale catering establishments and canteens, office and clerical services and digital archiving. Our PC training places also attract great interest in the vocational training sphere. Our day-care centres are like a second home to many of our clients. We use individual assistance plans as grounding for teaching and conveying the practical know-how, skills and competences necessary for structuring one’s life. As well as an increase in structured day-time care in our day-care centres, there has also been an increased utilization of the centres as partial in-patient care facilities. These increases are in line with the concept of integrated assistance.

Sozialwerk St. Georg | 11 Offers and target groups

Decentralised accommodation – but still right in the middle of things - this is part of inclusion. Good connections within the local community and to local traffic help people to take part in society

Living life and a place to live

The concept ‘living’ is predominantly linked with the human needs of protection, privacy, continuity and a sense of belonging. Any person that has his or her personal living space will shape and mould that space to meet and fulfil his or her own ideas and visions. If clients are unable to live in a home of their own, or if they are in the process of waiting to move into their own homes, we will support their living needs by providing care in our residential homes. We deliberately design our living or dwelling structures to be as normal as Our aim is to open up possible and to provide the space necessary to accommodate individual needs and wishes. and identify various People have the choice of living as part of small groups or in flats for couples or singles. forms of living which The accommodation is available in cities, small towns or villages, near town centres or in will help every person to lead a self-determined idyllic rural surroundings. life. The principal buildings, central to these composite living systems, are mostly smaller facilities with contacts in the local neighbourhood. Accommodation located in local communities consists of individual apartments or flats for several people and is usually situated in small blocks of rented flats. This community-based accommodation contributes to a normal living environment, just like the self-contained flats found in family houses in corresponding residential areas. An important privacy and independence factor is that clients’ own rooms are decorated and furnished according to their own taste. Once clients’ personal living requirements have been put into place, whether in community accommodation or in a client’s own home, we will provide consistent and ongoing support. Community accommodation which comes under the umbrella of our care homes, connects the concepts of living in residential care homes and assisted out-patient living. Many people with disabilities would like to live in their own flat and this is why the policy of ‘out-patient before in-patient care’ is valid for us. Assisted living enables clients to remain in their own homes and takes precedence over moving them into residential homes. Assisted living is a multi-faceted service offered to all clients unable to live temporarily, or on a long- term basis, in their accommodation without help. It provides quietly supportive visiting and counselling resources as well as help with life issues such as accommodation, work and the “Ambient Assisted Living”: living in an structuring of daily life. Support during times of crisis and illness is also provided. assisted environment supported by technical aids

12 | Sozialwerk St. Georg The right amount of help and maximum possible independence in ALPHA shared flats and day-centres

The residential school at Bad Fredeburg gives strength and support to children and young people with AD(H)S. Experiencing the outdoors and dealing with animals helps too

Special services offered

ALPHA gGmbH services are comprised mostly of psychiatric and geronto-psychiatric ALPHA: out patient nursing care targeted at people with mental illness or dementia who are still living at home. care - in clients’ own flats or in shared In particular need are those discharged home after long stays in psychiatric clinics and who accommodation then find that they are unable to cope on their own at home. Regular carers are provided to help them find their way back to everyday normality. ALPHA also offers care for people affected by dementia in modern customised flat-sharing groups under the motto, “Cared for but ‘at home’ ” All ALPHA gGmbH’s services are based on patients’ individual needs and are provided exclusively by specialist qualified nursing and care of the elderly nursing staff as well as trained all-day assistants. Forms of help provided range from talks on achieving mental relief via controlled administration of medicines to advice and instructions for ensuring adequate nutrition and undertaking domestic chores. Support with structuring a patient’s day or week, organizing leisure activities and the counselling of relatives also plays a major part. AUTEA gGmbH is a non-profit making institute for autism. Using the American TEACCH model, AUTEA, in close cooperation with the Bodelschwingsche Foundations in Bethel near AUTEA: help for Bielefeld, offers training and advice to parents of autistic children, adults and other people with autism institutions. TEACCH stands for the treatment and promotion of autistic children and of other children, young people and adults with similar communication disorders. People with autism are particularly disadvantaged as regards their ability to adequately structure information perceived and to make sense of it. The TEACCH programme shows ways in which autistic people can compensate for their deficiencies and disorders when coping with everyday life. The aim: a maximum degree of independence in all areas of life and thus a higher quality of life. Bad Fredeburg Residential School has been successful in providing specialized concomitant education and support to children and young people with attention deficiency syndrome (ADS) without hyperactivity and with hyperactivity (ADHS). These boys and girls can make Bad Frede¬burg Resi- high demands on the patience of those around them. Based on individual care plans, we offer dential School: ‘Learning for life’ - despite AD(H)S firmly structured daily schedules and an extensive range of activities in the arts, sport and handicrafts thereby creating a healthy basis for learning and living. Our main objective is to ensure that these children and young people receive sound pedagogical care and guidance. To meet the increased care and assistance requirements resulting from AD(H)S problems there is, above and beyond the normal care relationship, also a specialist psychological service.

Sozialwerk St. Georg | 13 Activities offered and target groups

Group leisure activities and a structured day give people strength and encouragement

Everyday life and leisure time

Self-determined and ‘Leisure time’ opens up opportunities – not just for fun and recreation but it also affords meaningful organisation the chance to take part in cultural events or even just everyday life in society. Away from the of leisure is an impor- tant part of our support usual surroundings, relationships can be established, new interests aroused or old hobbies and assistance concept revived. We feel that integration with local public institutions such as clubs, adult education institutions and church congregations plays an important role in helping our residents to make contact with ‘the outside’. A decisive building block in the overall concept of person-centred care and support is self-determined and meaningful organisation of the day. Our employees encourage clients to be as independent as possible when taking part in leisure activities. At Bad Fredeburg, the concept ‘leisure organisation’ becomes vitalized through our constant offer of activities in the areas of sport, education, creativity, culture and holidays. With support from organizations such as ‘Aktion Mensch’, we are able to offer residents an extensive range of short-break holidays both in Germany and in neighbouring countries. The organization of holiday leisure time is based on the wishes, needs, social competences and development possibilities of those taking part. In the positive atmosphere of the holiday situation and far away from the everyday, residents will quite often reveal hitherto unrecognised resources. New realms of experience start to emerge such as social participation and self-determination. Leisure time is an important source of the energy needed to achieve balance and satisfaction and to be able to meet the demands of everyday life.

14 | Sozialwerk St. Georg Figures, data, facts 2010

23. April 2010: the Patron Saint’s Festival in Schmallenberg attracted around 1,800 visitors

Figures, data, facts - the financial year 2010

Sozialwerk St. Georg has its headquarters in Gelsenkirchen. In 2010, from over 4,000 client care cases, Sozialwerk St. Georg was able to provide assistance to approximately 3,500 peop- le in need. Roughly 2,500 staff members supported clients in 53 care facilities and 33 out-pati- ent contact and drop-in centres throughout North Rhine-Westphalia. Care was provided in both in- and out-patient capacities in the areas of accommodation services and support in daily life, work and activities, the everyday and leisure time.

The various regional services and sector ranges are provided by the Group’s lead company, So- zialwerk St. Georg e.V. Total business volume in the area of in-patient accommodation provision is generated predo- minantly by Sozialwerk St. Georg and its subsidiaries. (The level of business shares held by an e.V. – i.e. a registered association, is shown below in brackets.)

• Sozialwerk St. Georg Werkstätten gGmbH, Gelsenkirchen (100 %) • Sozialwerk St. Georg Ruhrgebiet gGmbH – services for people requiring assistance, Gelsenkirchen (100 %) • Sozialwerk St. Georg Westfalen-Nord gGmbH - services for people requiring assistance, Ascheberg (100 %) • Sozialwerk St. Georg Westfalen-Süd gGmbH - services for people requiring assistance, Schmallenberg (100 %) • Internat Bad Fredeburg gGmbH, Schmallenberg (100 %) • ALPHA - General psychiatric home care gGmbH, Gelsenkirchen (100 %) • Sozialwerk St. Georg Building and Accommodation GmbH, Schmallenberg (100 %) • ambient assisted living non-profit GmbH, Gelsenkirchen (100 %) • AUTEA gGmbH non-profit institute for autism - counselling and education based on TEACCH Gelsenkirchen (51 %)

Sozialwerk St. Georg | 15 Influencing factors of the 2010 business year included an approximate 1.5% increase of both flat-rate and added costs for in-patient accommodation in conjunction with a 1.2% tariff increase as well as a transfer of the Social Services employees’ wage agreement to the Public Services Tariffs Contract (TVöD).

The steady economic recovery has had a positive effect in the field of work and employment. Due to the improved orders situation, Sozialwerk St.Georg Werkstätten (workshops) gGmbH, was able to increase its orders and service contracts revenue by 14.1%.

Company turnover rose from around 107 million euros in 2009 to around 112 million euros in 2010. As well as the rise in remuneration, there was in particular, a positive development in overall occupancy of accommodation. The accompanying expansion of day-structuring service offers and a continued growth of out-patient services were further determining factors.

Number Homes occupancy as on 31.12 (Percentage change compared to previous year) of cases

1.1%* 3.4% 2,000 2,040* 3.4% 1,955 4.3% 1,933 1,900 1.8% 1,870 1.1% 0.9% 1.1% 1,793 1,800 2.3% 1,746 1,762 2.7% 1,708 1,727 1,700 3.3% 1,669 8.2% 1,625 1,600 1,573 2.1% 1.9% 1,500 2.7% 1,454 1,424 1,398 1,400 1,361 =

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011*

* Target figures

16 | Sozialwerk St. Georg Figures, data, facts 2010

People coming together at the Patron Saint’s Festival celebration in Schmallenberg

The three subsidiaries: Sozialwerk St. Georg Westfalen-Nord gGmbH, Westfalen-Süd GmbH und Ruhrgebiet gGmbH are responsible for the regional service offers of assisted living. Their original number of clients was 374 in 2005. By 31.12.2010, the figure had risen to 937.

Number Clients of supported living** on 31.12 (Percentage change as against previous year) of cases

19.8%* 16.1%* 1,109* 1,000 13.2% 937 21.4% 800 782 27.9% 691 600 18.9% 569 26.8% 23.0% 445 400 30.4% 374 32.4% 295 35.0% 65.5% 7.3% 240 26.2% 9.4% 184 200 139 96 103 42 53 58 0 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011* *target figures

** Supported living clients inc. family assistance, personal budget, residential schools and family support services.

In 2010 the Group’s economic development enabled the company to invest the considerable sum of 8.4 million euros. This will make it possible to construct needs-based service ranges in the future. AKTION MENSCH, the Stiftung Wohlfahrtspflege NRW, Landschaftsverband Westfalen-Lippe, the State of North Rhine-Westphalia, the District of Siegen-Wittgenstein and the Federal Labour Agency have been our partners for many years. During the last financial year they supported us with a sum of approximately 3 million euros.

Promotion funds (additions of appropriated capital 2010 2009 expenditure and personnel expense subsidies/funds) U K U K Aktion Mensch 851 856 Stiftung Wohlfahrtspflege 368 1,246 Siegen-Wittgenstein District 1,458 5 Promotion by States of NRW and LWL* 210 1,192 Federal Labour Agency 95 4 Total 2,981 3,302

*The Landschaftsverband Westfalen-Lippe funds the capital expenditure by shares of the accommodation and treatment charges (capital expenditure lump sum).

Sozialwerk St. Georg | 17 Results as of 31.12.2010 showed the Group’s total output to be about 125 million euros.

Alongside the tariff-determined wage and salary increases, there has been a rise in employee numbers which correlated with an increase of care-intensive clients. These factors led to a rise in staff costs of about 4 million euros bringing the total cost to approximately 88 million euros. This sum corresponds to 70% of total Group income. In 2010, overhead costs rose to 11.1 million euros. This was related to, and the result of, the general rise of the Group’s total income. The resultant net income for the year amounted to 2.1 million euros in 2010 compared to 2.4 million euros in the preceding year.

Key figures: Sozialwerk St. Georg (Group) 2010 2009 profit and loss statement U K U K Turnover 112,603 107,019 Total earnings 125,353 118,745 Personnel expenditure 88,201 84,340 Depreciation 4,599 4,397 Profit for the year 2,081 2,385

In total, the Group shows, as of 31.12.2010, a balance sheet total of around 105 million euros (previous year: approximately 104 million euros), corresponding to a slight increase of 1%.

Key figures: Sozialwerk St. Georg (Group) 2010 2009 balance sheet U K U K Fixed assets 80,134 77,222 Current assets 24,270 25,765 Equity capital 29,326 27,010 Long-term outside capital 38,161 38,983 Balance sheet total 105,306 103,939

The good results achieved by Sozialwerk St. Georg e.V. and its subsidiaries, provide evidence of the sustainable earning power of the overall Group. Despite occasionally difficult and restrictive conditions, a positive result was achieved, as was the case in the previous year.

18 | Sozialwerk St. Georg Figures, data, facts 2010

People coming together at the Patron Saint’s Festival celebration in Schmallenberg

Mean cost reimbursement per case 1996 - 2010, homes / hostels and assisted living Number of cases U 3,149* 3,000 2,892 110 2,715 2,600 2,561 105 101.2 2,362 102.9 99.8 2,022 2,207 2,200 102.0 101.6 2,120 100 100.4 101.2 100.1 1,948 1,853 1,764 98.7 1,800 1,676 95 1,550 95.4 1,403 1,451 1,482 1,400 92.4 90 90.2 92.1 88.4 90.9 88.4 1,000 85 = =

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011* * Target figures

The reduced focus of analysis on the residential home settings (=without special accommodation and treatment charges) results in an average annual value for 2010 of €90.60 per case.

In 2011 and the following years, the Sozialwerk anticipates stable growth although increasing and significant changes in the social sector are expected. In particular, the difficult financial position of cost bearers must be taken into account as well as the undetermined development of pay rates and collectively bargained wage increases.

The Federal workforce social welfare authorities’ predictions on case number development indicate significant and increasing financial pressures. Further falls in revenue per case will demand flexibility and innovative determination from both the organization and employees in the future. Examination of both in- and out-patient services provision clearly shows the effects of revenue degression and enables assistance provision to more people with fixed budgets.

Growing numbers of care-intensive clients will present a challenge to personnel recruitment and qualification. The organization’s prospects must lie in further expansion and development such as in providing first class social services which support clients’ self-determination and participation in society thus enabling successful inclusion.

In these times of economic difficulties, donations from private individuals and companies are always welcome. Donations make much-wanted and beneficial projects possible thereby helping people with disabilities to grow stronger.

Donations and Foundation 2010 2009 U K U K Donations to Sozialwerk St. Georg e.V. 43 54 Donations to the Sozialwerk St.Georg Foundation 25 16

Sozialwerk St. Georg e. V and the Sozialwerk St. Georg Foundation assign the full amount of donations to their appropriate objectives without delay. You can find information about donation accounts and the Foundation on page 17.

Sozialwerk St. Georg | 19 www.sozialwerk-st-georg.de

Sozialwerk St. Georg Sozialwerk St. Georg Ruhrgebiet gGmbH Werkstätten gGmbH & Services for INTZeit-Arbeit gGmbH people with assistance needs Emscherstraße 41 Uechtingstraße 81 45891 Gelsenkirchen 45881 Gelsenkirchen Phone: +49 209 7004-254 Phone: +49 209 7004-800 Fax: +49 209 7004-474 Fax: +49 209 7004-810 gf@wfb. info@ruhrgebiet. sozialwerk-st-georg.de sozialwerk-st-georg.de ALPHA gGmbH Sozialwerk St. Georg General and psychiatric Westfalen-Nord gGmbH care at home Services for Ehrenstraße 19 people with assistance needs 47198 Duisburg Nordkirchener Straße 2-4 Phone: +49 2066 99389-0 59387 Ascheberg Fax: +49 2066 99389-10 Phone: +49 2593 9563-0 [email protected] Fax: +49 2593 9563-11 info@w-nord. Sozialwerk St. Georg sozialwerk-st-georg.de Bauen und Wohnen GmbH Breite Wiese 36 57392 Schmallenberg Sozialwerk St. Georg Phone: +49 2972 9773-300 Westfalen-Süd gGmbH Services for Fax: +49 2972 9773-333 people with assistance needs [email protected] Breite Wiese 36 Sozialwerk St. Georg e. V. 57392 Schmallenberg Fachbereich Autismus Phone: +49 2972 9773-100 Uechtingstraße 89a Fax: +49 2972 9773-111 45881 Gelsenkirchen info@w-sued. Phone: +49 209 7004-679 sozialwerk-st-georg.de Fax: +49 209 7004-583 autismus@ Internat Bad Fredeburg sozialwerk-st-georg.de gGmbH Breite Wiese 36 AUTEA gGmbH 57392 Schmallenberg Uechtingstraße 89a Phone: +49 2972 9773-100 45881 Gelsenkirchen Fax: +49 2972 9773-111 Sozialwerk St. Georg e. V. Phone: +49 209 7004-679 info@internat- Fax: +49 209 7004-583 Emscherstraße 62 badfredeburg.de [email protected] 45891 Gelsenkirchen www.internat- www.autea.de Phone: +49 209 7004-0 badfredeburg.de Fax: +49 209 7898-01 ambient assisted living gGmbH [email protected] c/o Sozialwerk St. Georg e. V. Nordkirchener Str. 2 59387 Ascheberg Phone: +49 2593 9563-14 Fax: +49 2593 9563-11 j.schulze@ Partners and sponsors: ambient-assisted-living.org