January 2019

Total Page:16

File Type:pdf, Size:1020Kb

January 2019 RETAIL DESTINATION JANUARY 2019 THE BUSINESS OF RETAIL FORMERLY SHOPPING CENTRE MAGAZINE HAMMERSON’S LEEDS HAMMERSON’S LEEDS MALL EMBRACES SUSTAINABILITY Commercialisation Sustainability Technology Pop-ups draw online Leeds solar project New approach to brands to the mall for Hammerson shopper communication TECHNOLOGY RETAIL IS CHANGING. Create experiences that change with it. We combine giant LED platforms with larger-than-life creative to inspire, engage and interact at scale. Static interiors and architecture are transformed into HMKMXEPGERZEWIW[LIVIFVERHWƽSYVMWLERHEYHMIRGIW are captivated, with visitors staying longer and returning more frequently. See our vision for future retail destinations at www.adi.tv/create For more information visit www.adi.tv/create 0800 592 346 | [email protected] | www.adi.tv 2 | SEPTEMBER 2018 www.shopping-centre.co.uk CONTENTS NEWS & ANALYSIS EDITOR'S LETTER 04 Outlet plan for Leith centre It’s hard to argue with Sir John Timpson’s conclusion, in his 06 12 new brands join o2 Icon new report on the state of the high street, that the UK has twice as many shops as it actually needs. The question is how do we 08 Waterloo woos Time Out Market manage the process of ‘de-retailing’ areas of oversupply? 12 Islington Square takes shape It’s not that we’re over shopped: we’re under-demolished. But there is a total lack of political will to grasp this nettle because there’s no votes to 16 Festive Season for Festival Place be had in throwing small businesses out of their shops and demolishing 20 familiar shopping parades. But that’s exactly what needs to be done. Looking back on Liverpool One Here’s a suggestion. Local authorities have spent over £1bn on buying FEATURES shopping centres, more often than not with money borrowed from central 22 government. Now that’s kept a few investment agents in a job this year and COMMERCIALISATION Pop-ups help online retailers enter the physical world it’s bailed out a few vendors when there was no other purchaser in town. 30 SUSTAINABILITY But would that money have been better spend compulsorily purchasing Hammerson’s Victoria Quarter embraces solar with innovative car port tertiary retail on the fringes of the high street, demolishing it and building the new homes that people so desperately need? Fragmented ownership is 36 TECHNOLOGY the biggest barrier to regeneration of failing retail locations, and it’s time Péarlaí pushes new approach to shopper communication we had a government willing to take the bold steps that are needed. REGULARS 40 DATA Retail facts & figures 43 PEOPLE Graham Parker Westgate wins Revo gold Editor,Editor, Retail DestinationDestination 12 22 BOOK N O CALLING ALL DELEGATES W 3 - 4 APRIL 2019 | HILTON METROPOLE BIRMINGHAM For more information please contact Charlie Whiston Email: [email protected] | Telephone: 01293 416 090 THE NEW HOME OF SCMC www.retaildestination.co.uk JANUARY 2019 | 3 NEWS destination | THE NEW HOME OF SCMC BOOK NOW | 3 - 4 APRIL 2019 | HILTON METROPOLE BIRMINGHAM EDITOR Graham Parker OUTLET PLAN FOR 07956 231 078 [email protected] EDITORIAL ASSISTANT Iain Hoey LEITH CENTRE 07757 946 414 [email protected] SALES MANAGER Resolution Property has unveiled plans to transform Ocean maritime centre of Edinburgh and home to the Royal Yacht Trudy Whiston Terminal, its waterfront shopping centre in Leith, Scotland Britannia and the development already welcomes 4.6 million 01293 416 090 [email protected] into a premium outlet retail and leisure destination. visitors annually and has a strong catchment of 952,000 people To be rebranded Porta, the new outlet destination will feature within a 60-minute drive. DATABASE MANAGER Frankie Butler 407,000 sq ft of shopping and leisure space hosting a new mix Ian Kitchen, partner at KLM Retail, said: “The key 01892 739 524 of aspirational and premium brands. Visitors will also be able to ingredients for a successful outlet experience are already [email protected] enjoy the existing leisure offer which includes a 12-screen Vue present for Porta to capitalise on. The waterfront location, DESIGN & PRODUCTION Cinema, Nando’s, Wagamama and Zizzi as well as a 24-hour strong leisure and restaurant offer, the Royal Yacht Britannia, Stuart West 01892 739 526 PureGym, skatepark and soft play area for children. a new whiskey museum, as well as high tourism numbers are [email protected] Due to open in Autumn 2019, Porta is close to all important factors in curating a destination experience. The PUBLISHING DIRECTOR Edinburgh city centre, in an area that has undergone scheme will also benefit from being in an affluent catchment, Helen Richmond radical regeneration in recent years. Leith is the old only 15 minutes from Edinburgh city centre.” 01892 739 523 [email protected] EDITORIAL BOARD Carl Foreman, Moorgarth; Bill Moss, Mall Solutions Europe; John Prestwich, Montagu Evans; James Taylor, Workman; Michelle Buxton, Toolbox; Jordan Jeffery, JLL; Sean Kelly, PR4Property No part of this publication may be reproduced without the written permission of the publishers. The Publishers accept no responsibility for any statements made in signed contributions or in those reproduced from other sources, nor for claims made in any advertisements. Retail Destination is available on subscription. UK & Ireland £96; Overseas £150. Retail Destination is published monthly. ISSN 0964-1793 | Printed by Stephens & George Ltd Retail Destination 29 – 31 Monson Road Tunbridge Wells Kent TN1 1LS www.retaildestination.co.uk DTZI BUYS CLAPHAM JUNCTION SHOPSTOP DTZ Investors has completed the freehold acquisition prime, fully let, mixed use, multi-let property in a dynamic of Shopstop, Clapham Junction, for around £137m. London location with significant future development Shopstop occupies a 2.3-acre site and provides 74,500 possibilities supported by the major infrastructure sq ft of retail, leisure and offices at one of the main improvements planned for this very busy rail interchange.” entrances to main entrance to Clapham Junction Fawcett Mead advised DTZ Investors on the acquisition, railway station, Europe’s busiest railway interchange, with Robinson Webster also providing occupational advice. with an estimated annual footfall of 31 million. The property is 100% let to tenants including M&S Simply Food, Sainsbury’s, Monsoon, Superdrug and Fitness First. There is also office space on the upper floors which houses the UK headquarters of Moss Bros. Over 20% of the current income is secured for over 10 years. Tony Brothwell, fund manager at DTZ Investors, All rights reserved said: “Shopstop represents a rare opportunity to acquire a © JLD Media 2019 4 | JANUARY 2019 www.retaildestination.co.uk NEWS destination | THE NEW HOME OF SCMC BOOK NOW | 3 - 4 APRIL 2019 | HILTON METROPOLE BIRMINGHAM METQUARTER RELAUNCHED After an 18-month repositioning 12 NEW BRANDS programme Queensberry has opened the new four-screen boutique Everyman Cinema at Metquarter in JOIN O2 ICON Liverpool, marking the first phase of the scheme’s relaunch as a premium Icon Outlet at The O2, the 210,000-sq ft premium retail and leisure destination. The urban outlet developed by AEG and Crosstree Real reconfigured scheme comprises 38 Estate Partners, has unveiled the latest brands to join units including three retail anchor the line-up. Since launching in October, 12 new brands units, a restaurant hub and the have opened including Asics, Build-A-Bear Workshop, 287-seat cinema, as well as a bar and Radley London, Remus Uomo, Moss Bros., Lead + Ball, dining area. Alongside Everyman, Sunglass Hut, Miss Sixty, Karen Millen, Scotch & Soda, Kids Cavern has recently launched and most recently international lifestyle brand Tommy in 15,000 sq ft and premium Hilfiger and clothing and accessories retailer FatFace. food hall operator Try Market Also opening later this month will be French Sole and Halls is to take 16,000 sq ft. Osprey London. Marion Dillon, leasing director for Icon Outlet, said: QUEENSWAY FUNDED “Since the launch of the first phase of Icon Outlet in Aviva is to fund Reef Group and October, we have radically grown our line up to include Stevenage Borough Council’s many leading and international brands, welcoming regeneration of the town’s former openings from twelve new brands in time for the festive M&S store and an adjoining season. This reflects the strong appeal of the destination parade of shops on Queensway. The as the UK’s leading urban outlet, and this along with development, which was granted the expansion of Cineworld and arrival of Oxygen consent in Summer 2018, consists Freejumping trampoline park, evolves The O2 into a of 45,000 sq ft of new retail and full-day destination, offering music, entertainment, F&B, restaurant space, a gym, new offices, leisure and retail all under one roof.” an innovation and technology centre CBRE and CWM are the retail leasing agents for and 116 apartments. Construction Icon Outlet. will start on-site early in 2019. BOURNEMOUTH MALL SOLD Verve Properties has bought the SOUTHEND LEISURE Avenue centre in Bournemouth’s Commercial Road. The 86,500- sq ft mall is anchored by HMV IN FOR PLANNING and Sports Direct and the new owners have plans to refurbish the Turnstone Estates has submitted a detailed planning leisure scheme, despite a number of unfulfilled restaurant property, beginning by replacing the application for its £50m Seaway family leisure scheme requirements. Seaway Leisure will provide a fantastic mix of dated glass façade. Verve director in Southend-on-Sea. The developer has pre-lets with leisure and restaurant uses which will help protect and enhance Ashley Nicholson said: “The plans Empire Cinemas, Travelodge, Hollywood Bowl and The the reputation of the seafront as a go-to destination for for The Avenue are still in the Restaurant Group and hopes to receive a decision from residents and visitors alike.” embryonic stage but we hope to the council by Spring 2019, with work starting on site attract familiar brands as well as later this year.
Recommended publications
  • Greater London Authority
    Consumer Expenditure and Comparison Goods Retail Floorspace Need in London March 2009 Consumer Expenditure and Comparison Goods Retail Floorspace Need in London A report by Experian for the Greater London Authority March 2009 copyright Greater London Authority March 2009 Published by Greater London Authority City Hall The Queen’s Walk London SE1 2AA www.london.gov.uk enquiries 020 7983 4100 minicom 020 7983 4458 ISBN 978 1 84781 227 8 This publication is printed on recycled paper Experian - Business Strategies Cardinal Place 6th Floor 80 Victoria Street London SW1E 5JL T: +44 (0) 207 746 8255 F: +44 (0) 207 746 8277 This project was funded by the Greater London Authority and the London Development Agency. The views expressed in this report are those of Experian Business Strategies and do not necessarily represent those of the Greater London Authority or the London Development Agency. 1 EXECUTIVE SUMMARY.................................................................................................... 5 BACKGROUND ........................................................................................................................... 5 CONSUMER EXPENDITURE PROJECTIONS .................................................................................... 6 CURRENT COMPARISON FLOORSPACE PROVISION ....................................................................... 9 RETAIL CENTRE TURNOVER........................................................................................................ 9 COMPARISON GOODS FLOORSPACE REQUIREMENTS
    [Show full text]
  • Title Landsec and Invesco Real Estate Welcome Orangetheory Fitness to Southside, Wandsworth. from Landsec Date 03.09.18 Landsec
    Title Landsec and Invesco Real Estate welcome Orangetheory Fitness to Southside, Wandsworth. From Landsec Date 03.09.18 Landsec and Invesco Real Estate have welcomed Orangetheory Fitness to Southside, Wandsworth. The brand, home to an innovative gym concept, has opened a 4,939 sq ft unit on Garratt Lane. Top-of-the-line equipment, upbeat music and motivational personal trainers make Orangetheory Fitness the most energetic fitness environment around. The Southside studio has 13 treadmills, 13 rowing machines, 13 suspension unit systems, benches for sessions of 10 to 39 people, as well as bike and strider options. The studio also has separate men’s and women’s restrooms and showers for convenience and comfort. Lockers, courteous staff and modern equipment complete the Orangetheory Fitness experience. Orangetheory’s heart rate monitored training is designed to maintain a target zone that stimulates metabolism and increases energy after the workout has finished to keep the body burning calories for up to 36 hours. Deepan Khiroya, Senior Portfolio Director, Landsec, commented: “Our retail and leisure mix at Southside reflects the aspirational consumers that visit the centre on a regular basis; Orangetheory Fitness is an innovative and forward-thinking brand, who we are pleased to be able to add to our offering.” Cem Ahmet, Studio Manager, Orange Theory Fitness, commented: “Being a part of Southside, Wandsworth has been incredible for generating business and footfall. We have seen a dramatic increase in numbers week-on-week since opening and have created some amazing relationships with our fellow Southside shopping centre businesses.” Southside, a joint venture between Invesco Real Estate, the global real estate investment manager, and Landsec, is located in the heart of Wandsworth Town, and is home to over 80 retailers including Waitrose, River Island, Tiger and H&M.
    [Show full text]
  • 1. Entering Into a Competition Or Promotion Hosted by Us
    PRIVACY & COOKIES POLICY This Privacy Notice may vary from time to time so please check it regularly. This Notice describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information. Land Securities Properties Limited (company number 961477) whose registered office is at 100 Victoria Street London SW1E 5JL (“we”, “us” or “our”) is the ‘data controller’ for the personal data we collect. We are registered with the Information Commissioner’s Office with registration number Z5806812. 1. WIFI IN OUR CENTRES Please see (wifi Link) 2. MARKETING AND GUEST SERVICES HOW DO WE COLLECT INFORMATION ABOUT YOU? 1. Entering into a competition or promotion hosted by us or our third parties: You may provide us with personal data when you subscribe to these services either online or through a physical form. 2. Enrolling for a loyalty card or a club run at our centres: you will typically provide us with your name and contact details when you enrol for a loyalty card either online or through a physical form. 3. Feedback: providing feedback to us through our online surveys where you may provide your contact details and subscribe to receiving marketing information. Our main supplier for this service is Privacy Shield accredited and based in the United States so your data will be transferred securely and legally outside of the UK. You can also provide us feedback through writing to or emailing the centre with any comments, complaints or suggestions. 4. Website usage: We may also collect information from you automatically when you access and use our Online Services, including the time and duration of your visit, the referring URL, your Internet Protocol (IP) or MAC address, the type of device you use and its operating system.
    [Show full text]
  • Annual Report 2020 Welcome to Landsec 2020 in Numbers Here Are Some of the Our Portfolio Important Financial and Non-Financial Performance Figures for Our Year
    Annual Annual Report 2020 Landsec Annual Report 2020 Welcome to Landsec 2020 in numbers Here are some of the Our portfolio important financial and non-financial performance figures for our year. Some of these measures are impacted by Covid-19. 23.2p Dividend, down 49.1% 55.9p Adjusted diluted earnings per share (2019: 59.7p) Office Retail Specialist Our Office segment consists of Our Retail segment includes outlets, Our Specialist segment comprises high-quality, modern offices in great retail parks, large regionally dominant 17 standalone leisure parks, 23 hotels 1,192p locations in central London. Our offer shopping centres outside London and the iconic Piccadilly Lights in EPRA net tangible assets ranges from traditional long-term and shopping centres within London. central London. per share, down 11.6% leases through to shorter-term, flexible We also have great retail space within Pages 24-29 space. We also have significant our office buildings. development opportunities. Pages 24-29 Pages 24-29 -8.2% Total business return (2019: -1.1%) A £12.8bn portfolio Chart 1 10 1. West End office 26% 9 £11.7bn 2. City office 13% 8 1 Total contribution to 3. Mid-town office 11% the UK economy each 4. Southwark and other office 4% 7 year from people based 5. London retail 11% Combined at our assets 6. Regional retail 13% 7. Outlets 7% Portfolio 6 8. Retail parks 3% 2 9. Leisure and hotels 9% £(837)m 10. Other 3% 5 Loss before tax 3 4 (2019: £(123)m) Read more on pages 174-177 Comprising 24 million sq ft Chart 2 -4.5% Ungeared total property of space return (2019: 0.4%) 1 1.
    [Show full text]
  • Title FTSE-100 Landsec to Deliver Autism-Friendly Experiences. from Landsec Date 01.04.19
    Title FTSE-100 Landsec to deliver autism-friendly experiences. From Landsec Date 01.04.19 To mark World Autism Awareness Week 2019, FTSE-100 Landsec, owner of some of the UK’s most well-known retail destinations including Bluewater, Trinity Leeds and Westgate, Oxford, has announced that it will take significant steps over the next twelve months to make its destinations autism-friendly, with the aim of delivering a more inclusive retail experience. Over 700,000 people in UK have been diagnosed with autism. According to the National Autistic Society, 50% of both autistic people and family members sometimes don’t go out because they’re worried about how people will react to their autism. 79% of autistic people and 70% of family members feel socially isolated, and 28% of autistic people have been asked to leave a public space because of behaviour associated with their autism. By introducing new services to guests across the UK, Landsec aims to tackle some of the barriers faced by people with autism, and their families, including social isolation and a lack of understanding from the wider public. The new services will be introduced throughout 2019, and all will be in place by Autism Week 2020. Landsec will introduce the following services to guests at ten destinations across the UK: - Sensory toy bags, which will be available for children with autism during their visit. - Downloadable and printed guides to centres, to allow guests to familiarise themselves with the layout, look and feel of the destination in advance of their visit. - Hidden disability lanyards, to allow staff to proactively offer assistance.
    [Show full text]
  • The Kimcheese
    MANAGERS FOH Spring 2017 Spring 2017 - In Summary Spring Menu Items All Promotions Draft Regions New Beers Menu Changes - In Summary Bar Shelf Life Poster New Menu Design Internal Incentives Pricing Allergen Info Promotional Activity BOH THE KIMCHEESE Collateral Shelf Life Poster 6OZ HAMBURGER, KOREAN BBQ GLAZE, STREAKY BACON, FREDDAR CHEESE, CRISPY ONIONS, GOCHUCHANG SAUCE, KIMCHI CUCUMBERS, SSAM JANG MAYO Checklist Card Recipes Your Contacts Contains Nuts UPDATED 28th March 2017 Training Cascade New Product Allocations Burger Flags NEW How To TO MAKE LIFE EASIER, THIS BIG BACK IS NOW SPLIT IN TO THREE SECTIONS. EASIER TO HAND THE RIGHT SECTION TO THE RIGHT TEAM. TH front THE KIMCHEESE, 28 MARCH 2017 SPRING 2017 page Our Spring campaign launches on Tuesday 28th March. We have 3 key focuses for this campaign: BOH 1. 3 new Korean-inspired dishes 2. A new craft beer list 3. A new look menu & regional pricing You may want to get your team to watch this IN ADVANCE of any team meetings FOH you have. Send it out via your Whatsapp groups etc! Everything you need to know about the campaign is in the following pages and in the awesome training MANAGERS video from Fred and Ricky. So, what’s next: 1. Print a copy of this pack 2. Ensure you have access to the video – link here: https://vimeo.com/207787926/03408e918c Password is: Ricky (this works on tablets, phones and computers but don’t forget you’ll need a decent connection!). If the link is not working for you, please first restart your computer.
    [Show full text]
  • Acquisition Ealing Broadway Shopping Centre
    Acquisition Ealing Broadway Shopping Centre 17 November 2011 Ealing Broadway 2 Andrew Turton, MD Wereldhave UK Wereldhave Prop Man Co Ltd – 2 years Acquisition Dolphin Shopping Centre Poole Delancey Real Estate Asset Management - 5 years JV: Land Securities – Metro London Shopping Centre Fund Centres included: Southside, Wandsworth, London; N1 Centre, Islington, London; Victoria Station, London; ShopStop, Clapham Junction, London; Notting Hill Gate, London New Business Advisor Centros Miller (Shopping Centre Development Consultancy) Atis Real Weatheralls – 5 years Fund Manager: British Gas Pension Fund Investment Partner – Whitgift Shopping Centre, Croydon, London; Investment Partner – Overgate Shopping Centre, Dundee, Scotland; Investment Partner – Two Rivers, Staines, Greater London Cushman & Wakefield – 7 years Retail Investment Agent Transaction highlights • Acquisition of second shopping centre in the UK, Ealing Broadway, Greater London • Investment (including all costs) EUR 182.2 mln (GBP 155.5 mln) • Net initial yield 6.5% • Closing December 2011 • Sale of Towers Business Park, Manchester, UK • Divestment EUR 55.1 mln (GBP 47 mln), close to book value • Completion November 2011 4 Investment considerations • Modern freehold shopping centre in London with strong and sizeable catchment • Attractive initial yield • Strong demographic population forecast to grow at above national average levels • Improving transport links with opening of Crossrail Stations in 2018 • Strong anchor tenants growing their turnover • Consistent increase in
    [Show full text]
  • EB 22 Consumer-Expenditure-Report-P5
    stbshmnts ervices Cultural services Games of chance Recreational and sporting s Restaurants, cafes etc Accommodation services Hairdressing salons & personal grooming e COICOPS CODE 9.4.1 9.4.2 9.4.3 11.1.1 11.2 12.1.1 North East 242 438 185 1698 216 136 South East 258 420 169 1651 229 139 South West 373 536 192 2146 333 182 West 326 495 184 1954 292 162 CAZ 116 162 51 691 101 51 Inner London 694 1,074 368 4,457 603 334 Outer London 896 1,383 557 5,329 811 475 Greater London 1,590 2,456 925 9,786 1,414 809 237 APPENDIX 8 - RESULTS FROM STAGE 2A (BASE SCENARIO) Turnover estimates – base scenario A8.1 The following tables summarise expenditure on comparison goods for 2006-2031. The 2031 figures are based on the ‘Baseline’ scenario. This assumes that there will be no further development in London, but that population, workforce and expenditure will grow according to GLA/Experian forecasts A8.2 The tables list the classification of each centre (International, Metropolitan, Major, District). ‘Additional’ has been used to describe retail centres where no classification is available: these include retail warehouse parks, out-of-town shopping malls, neighbourhood centres and convenience superstores. 238 Table 3: Modelled comparison goods expenditure for town centres (2006 – 2031) Base scenario. Modelled Expenditure (£m) Centre Name Classification Borough Floorspace (m²) 2006 2011 2016 2021 2026 2031 Barking & Dagenham Major Barking and Dagenham 20,446 88 104 124 157 198 258 Chadwell Heath District Barking and Dagenham 5,275 14 17 19 24 29 37 Dagenham
    [Show full text]
  • Bank Holiday Pharmacy Opening Hours in London
    Bank Holiday pharmacy opening hours in London – 25.12.19, 26.12.19 & 01.01.19 (plus any additional changes) Bank Holidays can affect the opening hours of local pharmacy stores. This document provides you with the opening hours for all pharmacies in each London borough. Click on the links in the contents list to see information about pharmacies in your area this Bank Holiday (Please select ctrl and click on the borough). Contents Barking and Dagenham .....................................................................................................................................................................3 Barnet ..................................................................................................................................................................................................4 Bexley ..................................................................................................................................................................................................6 Brent ....................................................................................................................................................................................................7 Bromley ...............................................................................................................................................................................................9 Camden ............................................................................................................................................................................................
    [Show full text]
  • Annual Results 2020
    Introduction Mark Allan Chief Executive Landsec 3 Introduction Reflections on Landsec Strength and resilience — Our people’s quick response to the pandemic — Working proactively and collaboratively together and for our customers — Quality of our portfolio and financial resources Leadership in sustainability — Commitment to tackling climate change — Our responsible actions on Covid-19 Opportunities for change in challenging times Cardinal Place, SW1 Financial results Martin Greenslade Chief Financial Officer Landsec 5 Our year in context Continuation of the trends in H1…. until March Office Specialist Retail April 19 to Healthy market conditions Leisure and hotels virtually full Nuanced markets mid-March 2020 Portfolio virtually full Good demand from consumers Outlets and London steady and operators despite headwinds Myo and Fitted going well in F&B market Regional retail and retail parks impacted by declining values Demonstrable progress on Cinema attendance up and poor investor sentiment development plan Hotel revenues flat Piccadilly Lights ahead of expectations Mid to Our office assets are open Leisure and hotel assets Shopping centres still open but only end-March 2020 with 10% usage closed essential shops trading Development programme Rental income down Significant reduction in rental income delayed Landsec providing support to help sustain customers and the industry Landsec 6 Financial summary 31 March 2019 31 March 2020 % change £442m Revenue profit(1) £414m -6.3 £(557)m Valuation deficit(1) £(1,179)m -8.8(2) £(123)m Loss before
    [Show full text]
  • 1. Entering Into a Competition Or Promotion Hosted by Us Or Our Third Parties
    PRIVACY & COOKIES POLICY This Privacy Notice may vary from time to time so please check it regularly. This Notice describes the types of information collected, how that information is used and disclosed, and how you can access, modify, or delete your information. Land Securities Properties Limited (company number 961477) whose registered office is at 100 Victoria Street London SW1E 5JL (“we”, “us” or “our”) is the ‘data controller’ for the personal data we collect. We are registered with the Information Commissioner’s Office with registration number Z5806812. 1. WIFI IN OUR CENTRES Please see (wifi Link) 2. MARKETING AND GUEST SERVICES HOW DO WE COLLECT INFORMATION ABOUT YOU? 1. Entering into a competition or promotion hosted by us or our third parties: You may provide us with personal data when you subscribe to these services either online or through a physical form. 2. Enrolling for a loyalty card or a club run at our centres: you will typically provide us with your name and contact details when you enrol for a loyalty card either online or through a physical form. 3. Feedback: providing feedback to us through our online surveys where you may provide your contact details and subscribe to receiving marketing information. You can also provide us feedback through writing to or emailing the centre with any comments, complaints or suggestions. 4. Website usage: We may also collect information from you automatically when you access and use our Online Services, including the time and duration of your visit, the referring URL, your Internet Protocol (IP) or MAC address, the type of device you use and its operating system.
    [Show full text]
  • Annual Report 2016
    ANNUAL REPORT 2016 PROFIT BEFORE TAX TOTAL PROPERTY TOTAL SHAREHOLDER LAND INCLUDING VALUATION SURPLUS RETURN RETURN1 SECURITIES £1,335.6m 11.5% -9.6% AT A GLANCE 2015: £2,416.5m 2015: 23.0% 2015: 26.3% TOTAL BUSINESS RETURN1 DIVIDEND PER SHARE2 We are the largest listed 13.4% 35.0p commercial property 2015: 30.7% 2015: 31.85p company in the UK by market capitalisation. COMBINED PORTFOLIO VALUE We buy, sell, develop LONDON and manage commercial West End offices 22.5% City offices 12.5% property, with a focus Central London shops 10.1% on offices, retail and leisure Mid-town offices 9.2% Inner London offices 2.2% in London, and retail and £14.5bn Other 0.3% leisure outside London. RETAIL Shopping centres and shops 26.2% Our vision is to be the best property company Retail parks 6.2% in the UK in the eyes of our customers, our Leisure and hotels 10.7% communities, our partners and our employees. Other 0.1% Our goal is to outperform our peer group in terms of total shareholder return through the property cycle. Here we show our financial performance over the last 12 months and REVENUE PROFIT3,4 ADJUSTED DILUTED EARNINGS4 DIVIDEND2 beyond. £m PENCE PER SHARE PENCE PER SHARE 362.1 45.7 35.0 319.6 329.1 299.4 41.5 290.7 40.5 38.5 36.8 31.85 30.7 29.8 29.0 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 2012 2013 2014 2015 2016 ADJUSTED DILUTED NAV VALUATION SURPLUS4,5 ADJUSTED NET DEBT AND LTV PENCE PER SHARE £m RATIO4 1,434 2,036.9 4,400 50 1,293 4,290 4,200 4,172 1,013 4,000 3,981 3,948 40 863 903 3,800 907.4 3,600 Notes 763.8 Group LTV % 1.
    [Show full text]