SHOPPINGCENTREThe business of retail destinations www.shopping-centre.co.uk May 2018 • £8.00 Head for heights Climbing joins the mall leisure mix 17 Leisure 22 Marketing 26 Insurance Climbing walls grow GDPR regulations force Duty holders in market share marketing rethink the firing line Epoch Screen, Princes Quay, Hull Quay Hull Princes of Photo courtesy Creating a dynamic digital platform to engage to broadcast a wide range of Princes Quay’s local, the local community, amplify live events and social and interactive programming. promote retailers, Princes Quay Shopping Centre recently launched an Epoch Screen. “It’s an incredible asset for the centre and the local community, adding value to our events, boosting Manufactured and installed by adi.tv, retailer communications and engaging customers the new LED screen seamlessly switches with fresh, relevant content.” between landscape and portrait formats to RTHSSGDBNMSDMSRGNVM OQNUHCHMFƦDWHAHKHSX Sarah Smith, Marketing & Customer Service 0800 592 346 | [email protected] | www.adi.tv Manager, Princes Quay Hull CONTENTS Editor’s letter Editor Graham Parker 07956 231 078 taking the almost unprecedent- Despite repeated assertions [email protected] ed step of writing to their own that premium malls were some- Editorial Assistant shareholders asking them not to how immune to the gloom sur- Iain Hoey vote in favour of a bid they had rounding UK retail, it’s clear that 07757 946 414 previously recommended. the constant drip-feed of CVA’s, [email protected] Having batted away Klepierre’s profit warnings and store clo- Sales Manager offer, which was pitched at a 40 sures has damaged shareholder Trudy Whiston per cent premium to the current confidence in the valuations 01293 416 090 [email protected] share price, Hammerson’s board that the retail REITs have been are now going to have to work clinging to. And that will affect Database Manager The UK shopping centre indus- hard to win back the confidence everyone in the sector. Dywayne Ramsundar 01737 852 342 try has not emerged from the of their disgruntled sharehold- [email protected] Hammerson/intu debacle with ers. And what of intu? Having much credit. The reputation of decided to sell up only for the Design & Production purchaser to walk away can Stuart West both companies has been weak- Graham Parker 01737 852 343 ened by the process, which cul- the board now say it’s back to Editor [email protected] minated in Hammerson’s board business as usual? Shopping Centre Publishing Director Helen Richmond 01737 852 344 [email protected] CONTENTS Editorial Board NEWS & ANALYSIS Carl Foreman, Moorgarth; Byron Lewis, Mall Solutions Europe; Andrew McCall, The ROI Team; Howard Morgan, 04 Showcase to join Brent Cross extension RealService; John Prestwich, Montagu 06 Brands upgrade at Meadowhall Evans; James Taylor, Workman; David Tudor-Morgan, British Land 07 Oxford Street lights shortlist revealed 11 Hammerson walks away from intu bid No part of this publication may be reproduced without the written permission of the publishers. The Publishers 13 Store openings slump accept no responsibility for any statements made in signed contributions or in those reproduced from other 15 Mapping retail resilience Page 15 sources, nor for claims made in any advertisements. Shopping Centre is available on subscription. UK & Ireland £96; Overseas £150. FEATURES Shopping Centre is published monthly. ISSN 0964-1793 | Printed by Stephens & George Ltd 17 Leisure/F&B – Climbing walls are the latest Shopping Centre, Goat Mill Road activity to join the competitive socialising mix Dowlais Merthyr Tydfil 22 Marketing – The long-awaited GDPR regulations CF48 3TD come into effect this month www.shopping-centre.co.uk 26 Insurance – Mall managers need to look at their duty of care REGULARS Page 24 30 Data – Retail facts & figures 34 Soapbox – Collaboration is the key to security Join our Shopping Centre says ABM’s Adam Baker Linkedin group All rights reserved 35 People – Exchange Ilford hit for six Follow us on Twitter © JLD Media 2018 35 Moves – All the latest job moves @scnewsfeed G24 INNOVATIVE PARKING SOLUTIONS SXWVWKHODWHVWWHFKQRORJ\DW\RXUùQJHUWLSV +44 (0) 370 0427215 [email protected] www.g24.co.uk Parking Management Solutions www.storeguard.co.uk www.shopping-centre.co.uk MAY 2018 SHOPPING CENTRE | 3 NEWS Showcase to join Brent Cross extension Hammerson and Aberdeen Stand- 2017 and has been trading well since. ard Investments, joint owners of The regeneration of Brent Cross will Brent Cross, have secured National double the size of the existing centre Amusements’ luxury cinema brand, to 2m sq ft of retail and leisure space. Showcase Cinema de Lux, for the The plans include up to 150 new retail new £1.4bn Brent Cross extension stores and 50 new restaurants, an hotel in London. This is the cinema’s first and a new town square. Work is due to location in London and it is the first begin later this year. leisure brand to be announced as Robin Dobson, director, retail de- part of the proposed regenerated velopment at Hammerson, said: and extended Brent Cross. “To secure London’s first Showcase The 1,800-seat, 80,000-sq ft cinema Cinema de Lux is a key milestone in with 12 auditoriums will bring viewers our plans to transform Brent Cross the sharpest and brightest image and is testament to the long-term quality and multi-dimensional sound. strength of the centre. The cinema will Showcase Cinema de Lux unveiled anchor the new leisure offer at Brent the technology at Hammerson’s West- Cross, promoting a vibrant and exciting quay centre in Southampton during evening economy.” Intu adds to Watford line-up Zara to Intu has signed up Jack Wills for a open 5,000-sq ft store in its £180m ex- Westgate, pansion of the intu Watford shop- ping centre. And the preppy fashion Oxford brand will be joined by internation- al frozen yogurt brand Tutti Frutti flagship which has been added to the new scheme’s F&B mix. The Westgate Oxford Alliance, a The development will create a 1.4 mil- joint venture between Landsec lion-sq ft retail and leisure destination at and The Crown Estate, has signed the heart of Watford that has been pre- Inditex’s Zara to open a three-sto- dicted by the CACI to elevate the Hert- rey, 39,500-sq ft store along the fordshire town to a top 20 retail desti- North Arcade of Westgate, Oxford. nation alongside Edinburgh and Bristol, Zara will move from its current attracting visitors from across London Oxford location and will almost and neighbouring home counties. double in size. The new store is The scheme will be anchored by due to open later this year, joining a a 113,000-sq ft Debenhams and a fashion line-up that includes Uniqlo, & 6,630-sq ft Superdry when work com- Other Stories, Cos, Ted Baker, Hugo pletes in October this year. There will Boss, Gant, Mint Velvet and Reiss. also be a 9-screen IMAX cinema, Hol- Landsec senior portfolio director lywood Bowl and 11 new restaurants. Russell Loveland said: “Zara’s decision Rebecca Ryman, regional managing to relocate to Westgate reflects the director at intu, said: “The expansion of centre’s position as the prime des- intu Watford is enabling us to create tination for retailers. We’re commit- even more premium space for high ted to providing the best experience quality retail, restaurant and leisure possible for guests and are confident brands within a destination where they that Zara will further enhance the ex- can really flourish.” perience of visitors to Westgate.” 4 | SHOPPING CENTRE MAY 2018 www.shopping-centre.co.uk MARKETING RESULTS Events RESULTS Design PR NEWS GREEN LIGHT FOR NEW Brands upgrade at Meadowhall HEMPSTEAD SPACE Medway Council has approved an 80,000-sq ft extension providing Five major retail brands have taken features an extended mezzanine level, tri- works to the existing store front, new five large new units and decked inspiration from British Land’s £60m ple-bay entrance and enhanced LED light- and improved signage, and relocated car parking at Hempstead Valley transformation of Meadowhall to ing to create a clean and bright interior, cash desk area in response to shopper shopping centre near Gillingham in significantly improve their own as well as a striking double height fascia. footfall habits. Primark’s new store Kent. The new stores will be built on stores. River Island, Ted Baker, Foot- Ted Baker has designed a bespoke totals 95,500 sq ft. part of the existing car park, with a asylum, Primark and Molton Brown record shop-themed store to cel- Richard Crowther, asset manager for new parking deck to make up for have invested a combined £6m in ebrate Sheffield’s music heritage, British Land, said: “Stores remain an in- the loss of spaces. The 400,000-sq their stores at Meadowhall. playing homage to Sheffield stars such tegral part of omni-channel retail. Our ft scheme is owned by the British Upsizing to 24,000 sq ft, River Island as Heaven 17, The Human League, Joe transformation in Meadowhall, and the Airways pension scheme and counts has launched a new format at Meadow- Cocker and Def Leppard investment by retailers, has provided Argos, Boots, Sainsbury’s M&S and hall that will be rolled out across all new Primark features a 21,000-sq ft high-quality retail space aligned to the TK Maxx among its anchors. stores. The brand’s Meadowhall flagship ground floor extension with extensive way people want to shop.” THREE NEW BRANDS JOIN KINGS CROSS King’s Cross has signed three more brands at Coal Drops Yard, the new 100,000-sq ft shopping quarter due to open in October 2018.