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Agreement the Provision of Ict Support Services

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Agreement the Provision of Ict Support Services DATED 2010 (1) The Historic Buildings and Monuments Commission for England -and- (2) SunGard Public Sector Limited AGREEMENT relating to THE PROVISION OF ICT SUPPORT SERVICES OJEU Reference: 2010-014942 FINAL - English Heritage Agreement (SunGard) – 2 November 2010 CONTENTS SECTION A - PRELIMINARIES.............................................................................................. 1 1. DEFINITIONS AND INTERPRETATION.......................................................................... 1 2. DUE DILIGENCE ...................................................................................................... 2 SECTION B - SERVICE TRANSITION & IMPLEMENTATION ........................................................ 3 3. TRANSITION PLAN ................................................................................................... 3 4. TESTING ................................................................................................................ 3 5. TRANSITION DELAYS - GENERAL PROVISIONS............................................................. 3 6. DELAYS DUE TO CONTRACTOR DEFAULT..................................................................... 4 7. DELAYS TO MILESTONES DUE TO AUTHORITY CAUSE ................................................... 5 8. DELAYS NOT DUE TO ONE PARTY ............................................................................... 6 SECTION C - SERVICE SUPPLY ............................................................................................ 6 9. SERVICES............................................................................................................... 6 10. SERVICE LEVELS ..................................................................................................... 8 11. EFFECT OF AUTHORITY CAUSE IN THE OPERATIONAL PHASE ......................................... 8 12. STANDARDS ........................................................................................................... 9 13. QUALITY ASSURANCE AND PERFORMANCE MONITORING ............................................ 10 14. SERVICES IMPROVEMENT ....................................................................................... 11 15. EQUIPMENT .......................................................................................................... 12 SECTION D - PAYMENT AND VALUE FOR MONEY PROVISIONS ............................................... 13 16. CHARGING AND INVOICING .................................................................................... 13 17. TAX ..................................................................................................................... 13 18. RECOVERY OF SUMS DUE ....................................................................................... 13 19. VALUE FOR MONEY ................................................................................................ 13 20. FINANCIAL MODEL................................................................................................. 13 SECTION E - CONTRACT GOVERNANCE .............................................................................. 14 21. REPRESENTATIVES ................................................................................................ 14 22. GOVERNANCE ....................................................................................................... 14 23. SUPPLY CHAIN RIGHTS........................................................................................... 14 24. AUDITS ................................................................................................................ 17 25. RECORDS AND REPORTS ........................................................................................ 18 26. CHANGE CONTROL................................................................................................. 18 27. DISPUTES............................................................................................................. 18 SECTION F - PERSONNEL ................................................................................................. 18 28. CONTRACTOR PERSONNEL ...................................................................................... 18 29. EMPLOYMENT INDEMNITY ....................................................................................... 20 30. STAFF TRANSFERS AND PENSIONS .......................................................................... 21 31. HEALTH AND SAFETY ............................................................................................. 21 32. EQUALITY AND DIVERSITY...................................................................................... 21 33. NON-SOLICITATION ............................................................................................... 21 SECTION G - INTELLECTUAL PROPERTY, DATA AND CONFIDENTIALITY ................................... 21 34. INTELLECTUAL PROPERTY RIGHTS ........................................................................... 21 35. LICENCES GRANTED BY THE CONTRACTOR ............................................................... 22 36. LICENCES GRANTED BY THE AUTHORITY .................................................................. 23 37. ASSIGNMENT OF IPR IN DATABASES........................................................................ 23 38. PROJECT SPECIFIC IPR AND SPECIALLY WRITTEN SOFTWARE ...................................... 24 39. ESCROW .............................................................................................................. 24 40. PASSWORDS......................................................................................................... 24 41. AUTHORITY DATA .................................................................................................. 24 42. PROTECTION OF PERSONAL DATA............................................................................ 25 43. FREEDOM OF INFORMATION.................................................................................... 27 44. CONFIDENTIALITY ................................................................................................. 28 SECTION H - CONTRACTOR AND AUTHORITY PROTECTIONS ................................................. 30 45. GENERAL OBLIGATIONS OF THE PARTIES ................................................................. 30 46. WARRANTIES ........................................................................................................ 31 47. NOT USED............................................................................................................ 32 48. CHANGE IN LAW.................................................................................................... 32 SECTION I - RISK PROTECTION ........................................................................................ 33 49. SECURITY REQUIREMENTS...................................................................................... 33 FINAL - English Heritage Agreement (SunGard) – 2 November 2010 STAFFING SECURITY ....................................................................................................... 34 50. BUSINESS CONTINUITY AND DISASTER RECOVERY .................................................... 34 51. FORCE MAJEURE.................................................................................................... 35 SECTION J - INDEMNITIES, LIABILITY AND INSURANCE ....................................................... 35 52. IPR INDEMNITY ..................................................................................................... 35 53. LIMITATIONS ON LIABILITY .................................................................................... 37 54. INSURANCE .......................................................................................................... 38 SECTION K - TERM, TERMINATION AND EXIT MANAGEMENT ................................................. 38 55. TERM ................................................................................................................... 38 56. TERMINATION RIGHTS ........................................................................................... 39 57. REMEDIAL PLAN PROCESS ...................................................................................... 43 58. CONSEQUENCES OF EXPIRY OR TERMINATION .......................................................... 43 59. PAYMENTS MADE ON TERMINATION ......................................................................... 44 60. EXIT MANAGEMENT................................................................................................ 45 61. STEP-IN RIGHTS.................................................................................................... 46 PROVIDED ALWAYS THAT: ............................................................................................... 48 SECTION L - MISCELLANEOUS AND GOVERNING LAW .......................................................... 49 62. ASSIGNMENT AND NOVATION ................................................................................. 49 63. WAIVER AND CUMULATIVE REMEDIES ...................................................................... 49 64. RELATIONSHIP OF THE PARTIES .............................................................................. 50 65. PREVENTION OF CORRUPTION................................................................................. 50 66. PUBLICITY AND BRANDING ..................................................................................... 51 67. SEVERANCE .........................................................................................................
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