9.28 Hillsborough County

June 27, 2018 9.28 HILLSBOROUGH COUNTY

9.28.1 SYSTEM SUMMARY

Hillsborough County has an Enhanced 911 (E911) system consisting of seven (7) Primary Public Safety Answering Points (PSAPs) representing the unincorporated area, the cities of Tampa, Temple Terrace and Plant City, and the territorial enclaves of the University of South Florida, Tampa International Airport, and MacDill Air Force Base. In addition, there are two (2) Secondary PSAPs located in the Hillsborough County Fire Rescue and City of Tampa Fire Rescue Department, as well as one BackUp PSAP operated by the Sheriff’s Office. Calls for other emergency service agencies are transferred or relayed via telephone.

The call-taking solution deployed for each PSAP is the VESTA 911 platform operating in a geo-diverse, hosted environment with redundant IP networks for connectivity.

Frontier Communications provides the ANI, ALI, and selective routing 911 call delivery services within the county and provides the connectivity to transfer calls to the adjoining county PSAPs. Two Frontier Communications tandems are in central offices providing redundant, geo-diverse routing delivery of 911 services to the VESTA 911 solution via CAMA trunks.

Adjoining counties include Manatee, Pasco, Pinellas, and Polk. The 911 public safety telecommunicators’ transfer 911 callers to these counties through the E911 system using one button transfers.

A summary of the county E911 system design is as follows:

9.28.1.1 SHERIFF'S OFFICE PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the unincorporated area. Calls for fire and medical are transferred to Hillsborough County Fire Rescue, or Pasco County E911 for unincorporated areas of New Tampa.

9.28.1.2 CITY OF TAMPA POLICE DEPARTMENT PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the City of Tampa. Calls for fire and medical are transferred to Tampa Fire Rescue.

June 27, 2018 9.28.1.3 CITY OF TEMPLE TERRACE POLICE DEPT. PRIMARY PSAP

This PSAP direct dispatches law enforcement, fire, and medical calls for the City of Temple Terrace

9.28.1.4 CITY OF PLANT CITY POLICE DEPARTMENT PRIMARY PSAP

This PSAP direct dispatches law enforcement, fire, and medical calls for the City of Plant City

9.28.1.5 UNIVERSITY OF SOUTH FLORIDA POLICE PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the college campus area and on- campus facilities, such as hospitals, research centers, etc. Calls for fire and medical are transferred to Tampa Fire Rescue.

9.28.1.6 TAMPA INTERNATIONAL AIRPORT POLICE PRIMARY PSAP

This PSAP direct dispatches law enforcement calls for the total airport complex. Calls for fire and medical are transferred to the Tampa Fire Rescue.

9.28.1.7 MACDILL AIR FORCE BASE PRIMARY PSAP

This PSAP direct dispatches calls for fire. Calls for law enforcement are transferred to Base Police. Calls for on-base ambulance service are transferred to the base hospital and Tampa Fire Rescue.

9.28.1.8 HILLSBOROUGH COUNTY FIRE RESCUE SECONDARY PSAP

This Secondary PSAP direct dispatches fire and medical calls for the unincorporated area.

9.28.1.9 CITY OF TAMPA FIRE RESCUE SECONDARY PSAP

This Secondary PSAP direct dispatches fire and medical calls to Tampa, USF, and Tampa International Airport, as well as ALS calls to MacDill Air Force Base.

9.28.1.10 SHERIFF'S OFFICE BACKUP PSAP The BackUp PSAP is activated upon PSAP evacuations, system failures, and/or disaster preparedness exercises and is available for all PSAP to utilize; and additionally, can serve as a training facility for 911 public safety telecommunicators.

June 27, 2018 9.28.2 SYSTEM MANAGEMENT

The Hillsborough County E911 System is managed and operated by the Hillsborough County 911 Agency Office. The Board of County Commissioners is the responsible fiscal agent. Database Management Coordinators

This group is composed of members of each of the cities and enclaves (Tampa, Temple Terrace, Plant City, Tampa International Airport, Tampa Port Authority, University of South Florida, and MacDill Air Force Base) and the 911 Agency. Its responsibility is to ensure that proper controls (e.g., ordinances, interlocal agreements, procedures, etc.) are in place to ensure the accuracy of street name and house number control throughout the County.

PSAP User Group

This group is composed of project leaders and management personnel from each of the participating PSAPs and the 911 Agency. It is responsible for developing uniform policies and Standard Operating Procedures.

9.28.3 INTERLOCAL AGREEMENTS The Hillsborough County E911 system has selective routing thereby eliminating all central office overlaps with adjoining counties. Therefore, there is no specific requirement for an interlocal agreement.

June 27, 2018

TABLE 9.28-1

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION

Hillsborough County Sheriff's Office Primary PSAP

Location Sheriff's Communications Center Total Number of Answering Positions 32 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 130 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 32 (22 Wireless & 10 Wireline) 1 Agency PRI-T1 & 2 System Shared Number of Transfer Lines PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued)

Tampa Police Department Primary PSAP

Location Tampa Communications Center Total Number of Answering Positions 21 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 120 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 22 (12 Wireless & 10 Wireline) 1 Agency PRI-T1 & 2 System Shared Number of Transfer Lines PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

June 27, 2018 Temple Terrace Police & Fire Department Primary PSAP

Location Temple Terrace Police Department Total Number of Answering Positions 4 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 12 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 4 Number of Transfer Lines 4 Analog & 2 System Shared PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued)

Plant City Police/Fire Department Primary PSAP

Location Plant City Police department Total Number of Answering Positions 4 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 12 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 4 Number of Transfer Lines 5 Analog & 2 System Shared PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

June 27, 2018 University of South Florida Police Department Primary PSAP

University of South Florida Police Location Department Total Number of Answering Positions 2 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 10 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 2 Number of Transfer Lines 4 Analog & 2 System Shared PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued)

MacDill Air Force Base Alarm Center Primary PSAP

Location MacDill Air Force Base Alarm Center Total Number of Answering Positions 2 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 6 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 2 Number of Transfer Lines 2 System Shared PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

June 27, 2018 Tampa International Airport Police Department Primary PSAP

Tampa International Airport Police Location Department Total Number of Answering Positions 2 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 8 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 2 Number of Transfer Lines 2 System Shared PRIs-T1 TTY/TDD Integrated into each Answering Position Text-to-911 Method and Status NA

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued)

Hillsborough County Fire Rescue Secondary PSAP

Hillsborough County Fire Rescue Location Headquarters Total Number of Answering Positions 16 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 40 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 16 Number of Transfer Lines 9 Analog & 2 System Shared PRIs-T1 TTY Integrated into each Answering Position Text-to-911 Method and Status NA

June 27, 2018 Tampa Fire Rescue Secondary PSAP

Location Tampa Communications Center Total Number of Answering Positions 7 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs 25 Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Number of Incoming 911 Trucks/Circuits 7 1 Agency PRI-T1 & 2 System Shared Number of Transfer Lines PRIs-T1 TTY Integrated into each Answering Position Text-to-911 Method and Status NA

HILLSBOROUGH COUNTY E911 SYSTEM DEFINITION (continued)

Hillsborough County Sheriff’s Office BackUp PSAP

Location Sheriff’s Office Training Total Number of Answering Positions 21 911 Public Safety Telecommunicator Type of Answering Positions (PST) Number of Certified 911 PSTs N/A Call Answering Equipment Motorola VESTA 911 Voice Recording Equipment NICE Inform NRX Instant Playback Recording (IRR) Integrated into each Answering Position Determined by each PSAP’s Primary Number of Incoming 911 Trucks/Circuits Location Determined by each PSAP’s Primary Number of Transfer Lines Location TTY Integrated into each Answering Position Text-to-911 Method and Status N/A

June 27, 2018 TABLE 9.28-2 HILLSBOROUGH COUNTY CALL HANDLING

Hillsborough County Sheriff's Office Primary PSAP

AGENCY METHOD VEHICLE Hillsborough County Sheriff’s Office Direct Dispatch Radio Hillsborough County Fire Rescue Transfer Telephone Pasco County Fire Rescue Transfer Telephone Tampa Police Department Transfer Telephone Tampa Fire Rescue Transfer Telephone Plant City Police Department Transfer Telephone Temple Terrace Police Department Transfer Telephone University of South Florida Police Department Transfer Telephone Tampa International Airport Police Department Transfer Telephone MacDill Air Force Base Transfer Telephone Florida Highway Patrol Transfer Telephone

TABLE 9.28-2 HILLSBOROUGH COUNTY CALL HANDLING (continued)

Tampa Police Department Primary PSAP

AGENCY METHOD VEHICLE Tampa Police Department Direct Dispatch Radio Tampa Fire Rescue Transfer Telephone University of South Florida Police Department Transfer Telephone Tampa International Airport Police Department Transfer Telephone MacDill Air Force Base Transfer Telephone Florida Highway Patrol Transfer Telephone

Temple Terrace Police and Fire Department Primary PSAP

AGENCY METHOD VEHICLE Temple Terrace Police Department Direct Dispatch Radio Temple Terrace Fire Department Direct Dispatch Radio Florida Highway Patrol Transfer Telephone

June 27, 2018 Plant City Police/Fire Department (Primary PSAP)

AGENCY METHOD VEHICLE Plant City Police Department Direct Dispatch Radio Plant City Fire Department Direct Dispatch Radio Florida Highway Patrol Transfer Telephone

University of South Florida Police Department (Primary PSAP)

AGENCY METHOD VEHICLE University of South Florida Police Department Direct Dispatch Radio Tampa Police Department Transfer Telephone Tampa Fire Rescue Transfer Telephone Florida Highway Patrol Transfer Telephone

TABLE 9.28-2 HILLSBOROUGH COUNTY CALL HANDLING (continued)

MacDill Air Force Base Alarm Center (Primary PSAP)

AGENCY METHOD VEHICLE MacDill Air Force Base Fire Department Direct Dispatch Radio MacDill Air Force Base Police Transfer Telephone Tampa Police Department Transfer Telephone Tampa Fire Rescue Transfer Telephone Florida Highway Patrol Transfer Telephone

Tampa International Airport Police Department (Primary PSAP)

AGENCY METHOD VEHICLE Tampa International Airport Police Department Direct Dispatch Radio Tampa Police Department Transfer Telephone Tampa Fire Rescue Transfer Telephone Florida Highway Patrol Transfer Telephone

Hillsborough County Fire Rescue (Secondary PSAP)

AGENCY METHOD VEHICLE Hillsborough County Fire Rescue Direct Dispatch Radio Tampa Fire Rescue Transfer Telephone Pasco County Fire Rescue Transfer Telephone

June 27, 2018 Tampa Fire Rescue (Secondary ASAP)

AGENCY METHOD VEHICLE Tampa Fire Rescue Direct Dispatch Radio Hillsborough County Fire Rescue Transfer Telephone