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A Guide to the Games Sochi, The 2014 Olympic Winter Games will be the first time 48 km (30 miles) of each other along a new high-speed that the Russian Federation will have hosted the Winter railway line. Travel time from the coastal cluster ; the hosted the 1980 Summer Village to a competition venue will be no more than Games in . The host city Sochi has a population five minutes, while all ice arenas will be within walking of 400,000 people and is situated in , which is distance of one another. The Mountain Cluster will the third largest region in Russia. include biathlon and skiing complexes, a bobsled track, a snowboard park and freestyle center. Travel time from the Olympic Village to a competition venue in the mountain cluster is less than 15 minutes.

Security Authorities continue to implement heightened security measures in and around Sochi in preparation for the games. Associated restrictions will remain in effect through at least March 21, five days after the end of the . Expect the tightest security near the two main athletic campuses: , known as the “Mountain Cluster” and Imeretinskaya Lowland, commonly referred to as the “Coastal Cluster”, which are located within 48 km (30 miles) of each other. With the Winter Olympic and Paralympic Games, slated for Feb. 7-23 and March 7-16, respectively, the Russian Prohibited Items government is under intense pressure to strengthen it’s Items banned by Russian law, including: infrastructure and to ensure the safety of nearly 7,000 • weapons and ammunition, sharp objects, explosives, athletes, thousands of volunteers, members of the press, drugs and psychotropic substances, as well as highly and an estimated 120,000 visitors to the flammable liquids and solids, gases and aerosols. city. While such challenges are endemic to hosting such • Toxic, poisonous and corrosive substances. a high-profile event, Sochi presents some unique issues, • Liquids in larger amounts than 0.33l and any alcoholic given its status as the traditional summertime playground drinks. Glass containers and bottles. for Russian elite, its relatively limited hospitality and • Medicines (more than 1 packet, more than 3 types or infrastructure and the fact that it is off the beaten path. more than 100ml). • Large bags or suitcases. Little City, Big Stage • Flags and banners larger than 2x1m. Greater Sochi (population 145,000) is located • Advertising materials of any kind, printed material with approximately 1,000 miles (1,609 km) south of Moscow, religious, political or indecent content, or with content and stretches for 65 miles (105 km) between rugged which is incompatible with public order and/or morals, mountains and the Black Sea coastline. However, despite including banners, posters, signs and similar. this expansive territory, Sochi 2014 will be the most • Any items which look like the aforementioned banned compact in Olympic history; it will be possible to get items or are copies of banned items. from one venue to any other in 30 minutes or less, and all Olympic and Paralympic competitions will take place Exceptions in the same venues. Eleven athletic venues are being Items listed as “Exceptions” may be carried by certain prepared for the Sochi Games, which will be divided into groups of people following certain procedures: two clusters: Krasnaya Polyana (mountain cluster) and • Television equipment. Only accredited broadcasters Imeretinskaya Lowland (coastal cluster), located within recorded as such may carry television equipment. • Radio-electronic and high-frequency equipment. Only with labels, and following the approved procedure. Only equipment for general use, in accordance with the List of Types of Radio Electronic Equipment, is allowed at Olympic venues. • Laser lighting equipment. • Folding chairs or stools. Allowed for people accompanying disabled visitors. • Advertising materials of any kind, printed material.

Officials have divided the city’s metropolitan area into two zones - either “controlled” or “forbidden.” Access to the controlled zones requires event tickets and proper identification, while forbidden zones - including parts of - would be accessible only to those with special passes. All vehicles with registrations number of entries and issued for a period of up to 12 originating outside of the Sochi security zone are banned months. from entering from Jan. 7 through March 21. If you lose your passport and/or visa, Assist America Other key measures include: will assist with the replacement of your essential travel • Russia’s (FSB) will monitor all documents. telephony and data traffic, including landline, mobile and satellite phones, emails, IMs, Skype, and social media. Transportation It is unclear whether VPNs will be monitored; authorities The fastest way to get to Sochi is by plane. Sochi could simply block access. has direct air connections with many cities in Russia, • Approximately 40,000 military and law enforcement such as Moscow, St. Petersburg, Saratov, Yakutsk, officers will be deployed for the Games during peak , , and Krasnodar. There are regular times. That figure also includes teams that will support international police in bomb disposal, building searches, logistics, and flights to Sochi venue security. from , • Sochi authorities have installed 5,500 closed-circuit Yerevan, and cameras throughout the Olympic venues, and will deploy Tashkent. During a fleet of observation drones. the Games many • The Ministry of Defense will deploy six Pantsir-S short cities world wide range air defense systems designed to intercept a will introduce variety of targets flying at low level, including cruise direct flights to missiles and aircraft. Sochi. • The nuclear-powered heavy missile cruiser Petr Veliky is likely to be anchored in the Mediterranean covering all Sochi International Airport (AER) is a major regional hub distant approaches to the Sochi area during the Games. that was completely renovated and upgraded in 2010 in • Interpol, the international police organization, will preparation for the games. If flights into AER are diverted expedite intelligence data sharing between countries to due to inclement weather, nearby airports include deter any potential threats. (AAQ), Krasnodar (KRR), (NOI), and • Hundreds of foreign intelligence, security, and law (GDZ). While all of these airports are within enforcement officials will be in Sochi, some of them a four-to six-hour-drive of Sochi, it is not advisable to embedded with their Russian counterparts, to share attempt to drive southward to Sochi due to challenging critical intelligence and troubleshoot potential risks. road conditions along the way; it is better to wait until conditions allow the 45-minute flight to Sochi. The International Olympic Committee President has expressed full confidence that Russian Direct international flights to Sochi originate in , authorities will deliver a “safe and secure” Olympics in Istanbul, Tel-Aviv, and several neighboring countries Sochi despite the two suicide bombings in Volograd in (, Moldova, , and Tajikistan). Most air which is located about 650 kilometers traffic at AER is domestic, and can be arranged from (400 miles) northeast of Sochi. numerous Russian cities through (SU), (AO), Nordavia (5N), S7, (XW), Rene Fasel, (UN), (UT), Avia (XF), and Yakutia president of the (R3). international On arrival to Sochi specially trained volunteers will be at federation and the airport, do not hesitate to ask them for questions. head of the umbrella group To get from the airport to downtown Sochi or the Olympic of winter Olympic venues, you can take a taxi, a city shuttle bus or the Sochi bodies, Aeroexpress (a journey from Sochi airport to Sochi’s main said security in train station (Sochi transport hub) on the Aeroexpress Sochi will be similar to when it hosted the takes around 45 minutes and costs 200 rubles). 2002 Winter Games just months after the Sept. 11, 2001, terror attacks in the U.S. For more detailed information about how to get to or from the Sochi airport by public transportation or taxi, flights, Travel Documents and flight schedules, please visit the official website of the All travelers coming to Russia are required to have a Sochi Airport. passport and a visa. Two options are available: a tourist or business visa. Tourist visas allow stays in the territory of You may also use the Spectator transport system (railroad the Russian Federation for up to 30 days (single or double or bus). entry). A business visa can be granted for an unlimited In airports, please pay attention to information screens, restricted items and announcements via loud speaker presented in The Russian Federal Agency for Air Transport English and Russian. (Rosaviatsiya) imposed additional stringent restrictions to carry-on items through March 21 in preparation of “Aeroflot” airlines is the Official Airline of the Games the Winter Games. The new regulations ban all carry- in Sochi with over 5 direct daily flights to Sochi. For on liquids, including personal hygiene items, cosmetics, schedules and flight costs, please check the Aeroflot medicines, sprays, and gels in any amount on all website. The flight duration from Moscow to Sochi is 2 domestic flights and all international flights originating in hours and 20 minutes. Russia. The ban also covers packaged food and all baby food items, including mother’s milk, and will remain in If you lose your luggage during travel, Assist America effect through at least March 21, five days after the end of provides return of lost luggage assistance and can help the games in Sochi. retreive your belongings It is recommended that you pack all banned carry-on and have them items in your checked baggage. Before departing, obtain sent to your an official statement from your physician if liquids or hotel or other medications are vital to your health and you must take accommodation. them with you on board for medicinal purposes. A certified translation of such a statement might speed up airport By Train security procedures; Assist America can assist you with Sochi 2014 this. Be patient and courteous with Russian officials. General Partner Russian Flights from Moscow to Sochi Railways provides train services to Sochi. The average There are more than 15 direct flights into Sochi every day journey time by train between Moscow and Sochi is 24 from the Moscow airports: Vnukovo, Domodedovo and to 30 hours. For travel information, ticket prices and train Sheremetyeovo. timetables, please check the Russian Railways website.

In order to avoid airport immigration queues it is The Russian rail system is one of the largest and most recommended to arrive early, 4-5 hours before departure. complex in the world. Whilst traveling to Sochi from any To shorten the waiting time at the airport, you also can city in Russia you will experience incredible views and use online sceneries. The trains in Russia are safe and comfortable registration or and while traveling may take a long time, the breathtaking the self-check-in surroundings more than make up for the time spent. machines at the airport. If you are By Sea traveling with Sochi has direct sea connections with Novorossiysk and luggage, you can the port of , . Travel time from Novorossiysk wrap your bags is 3 hours 30 minutes. From the port of Trabzon, travel and get a name takes from 4.5 to 12 hours, depending on the type of boat tag at the airport. selected.

We bring your attention to the fact that you will need to For information about ticket prices, schedules, and vessel go through a pre-flight security check. Please get familiar types, please visit the Sochi Commercial Seaport website, with the rules of flight, luggage and carry-on luggage on or check directly at the counter at the Sochi Seaport. your airline’s website. Airport Transfers and Ground Transportation For comfort and to save time, we recommend that By rail: passengers transferring through Moscow book flights A high-speed railway, the Aeroexpress, connects Sochi with companies that fly into Moscow and on to Sochi from with the Adler airport; for schedule and fares visit: www. the same airport (there are no direct transfers available aeroexpress.ru/en/regions/sochi.html. between Moscow’s different airports, so changing airports will significantly increase your journey time). You can find By bus (): information about traveling between airports or getting 51 - from the airport to Adler (central market) from the airports to downtown Moscow at the Aeroexpress 105, 124 - from the airport to Sochi central railroad station company website. The cost of an Aeroexpress trip from an 135 - from the airport to Krasnaya Polyana airport to downtown Moscow is (320 rubles) approximately $9.58 USD. By taxi: Taxi service at the airport is chaotic and drivers rarely speak English. Book a cab/ hotel transfer in advance. The price varies greatly depending on the district exit the building. you are going to. A ride to Adler costs RUB 300-500 (approximately $9-15 USD); to Cental Sochi - RUB800- Evacuation: 1,000 (approximately $24-30 USD); to Krasnaya Polyana, If evacuation is necessary you may be notified in the RUB 1,200-1,600 (approximately $36-48 USD). The most following ways: remote parts of Greater Sochi, such as Lazarevskoe, will • The fire alarm; cost up to RUB 4,000 (approximately $120 USD). • The venue’s information system (scoreboards, loud speakers etc); Shuttle (+44 20 3318 1696; +34 91 125 1008) • Be informed in person by a member of Games staff; • Be informed by the emergency services (the police, the Sky Express Taxi (airport transfers only) (+7 8622 358- Ministry of Emergency Situations, or others). 100) Evacuation procedure: Taxi Galant (airport transfers only) (+7 918 101 0342) • Do not panic, do not run, help other people to stay calm; • Walk quickly to the nearest emergency exit; Rental cars are available at the airport from Hertz, Sixt, • Do not use lifts or escalators; ATON, and Rossa Rent, but the Olympics are compact • If possible, help others, especially people with enough to make rental unnecessary and potentially disabilities; inconvenient, given limited parking. • Follow all instructions from the management, the emergency services and staff helping with the Also, if an individual is interested in obtaining a car evacuation; service, LimoLink is a vetted car service provider (www. • Go to the designated assembly point. limolink.com or 877-798-5466). In the event of a crush or panic: The seaport of Sochi will be closed during the Olympics, • Choose the safest place, as far as possible from the as it operates from May to October, but authorities will middle of the crowd, the stands, rubbish bins, boxes, institute maritime patrols during the games as part of unattended bags, glass windows and barriers; perimeter security monitoring. • Take off your tie, scarf and other items which could cause strangulation; For more transportation information and maps, please • Let go of anything in your hands, bend your arms and visit: http://www.sochi2014.com/en/spectators. fasten all buttons on your clothes; • Do not grab onto trees, columns or barriers, try to stay Health & Safety on your feet; • Cross roads carefully; • If you fall, roll into a ball on your side, keep you legs in • Avoid walking on slippery surfaces (wet floors, ice); and try to get up in the direction the crowd is moving; • Do not cross the barriers, do not climb over or crawl • Avoid people acting aggressively, do not get involved in under them; confrontations; • Do not climb on structures – barriers, lamp posts, • Try to get out of the crowd. equipment etc., do not stand on seats or benches; • When in sports venues always try to remember where If you discover any incident or situation which puts human the closest emergency exit is; health or lives at risk: • Do not smoke except in designated areas; • Immediately leave the danger zone; • Do not light fires or use open flames; • Inform any nearby member of Games staff or a police • Do not block pathways, do not stand in the aisles or officer and follow their instructions. block entrances or exits. • Dress warmly and avoid exposure to the cold, remember During the Games the safety of food products will be that the weather in the mountains can change very taken very seriously. At the sports venues fresh and quickly; natural food products, which have passed sanitation and • Try to limit your contact with people with symptoms of a accreditation procedures, will be available. cold (cough, running nose etc); • If you need medical help while in a sports venue, go to Each sports venue will have a medical station, clearly the medical station in person, telephone a doctor or ask signposted. Medical stations help visitors to the Games a member of Games staff or a police officer to call a obtain medical help quickly and effectively. doctor over the radio. Mobile first aid teams will also be working at the sports In the event of a fire: venues. Special medical transport will be assigned to the • Set off the fire alarm immediately (if there is one nearby); teams. If comprehensive medical services are required, • Inform people who are in danger; transport to a hospital can be arranged. • Inform any member of Games staff or a police officer; • Leave the area through the nearest emergency exit and Foreign citizens visiting Russia must have medical insurance. Before traveling to Russia you must ascertain Communications whether or not the conditions of your policy cover you in Calls within the country: +7 (Russia’s country code), then Russia, if not you must obtain an appopriate policy. the city code International calls: “+” followed by the country code 3 hospitals in Sochi have been included into the healthcare preparation program for Winter Olympics 2014. Sochi’s city code: +7 (Russia’s country code) then 8622 The hospitals have been chosen based on their territories (Sochi’s city code) and technical profiles: Moscow’s city codes are +7 (495) и +7 (499) State Clinical Hospital in Sochi Police / Ambulance service: Call 112 (service is provided State Hospital in Sochi specializes in: cardio surgery, in Russian and English) vascular surgery, otolaryngology , ophthalmology, therapy, neurology, traumatology. The main specialties of the Mobile communication service within the competitions hospital are cardio surgery including vascular surgery area is provided by MegaFon - the Sochi 2014 General and neurosurgery. Cardiology department situated in a Partner. If your device has not automatically connected new separate to the MegaFon network, please select MegaFon in building (built your device settings and remain connected. You will be according to the charged according to your tariff plan. Olympic program and launched You can purchase a mobile phone SIM card or sign up in 2013). The for Mobile Internet service at the offices of the mobile hospital has communications company Megafon, a Sochi 2014 approx. 700 General Partner, as well as at supermarkets and other beds. 12 of them retail locations. A passport or other ID is required to obtain are ICU, 20 services. You can add money to your telephone account – therapy, 60 – at any Megafon office, supermarket, or mobile phone neurosurgery, 118 - cardiology. terminal.

Regional Clinical Hospital in Adler Top 7 Tips for Spectators: Regional Clinical Hospital in Adler specializes in: Please visit the official website, sochi2014.com, for the traumatology, pulmonology, rheumatology, surgery, most up-to-date information about the Games. Be aware therapy, neurology, cardiology, cardio surgery. The main that event times are subject to change. You can check for specialties are: gynecology, infectious diseases. Medical changes to the Games schedule here. facility also has a children department in a separate new- built building. The hospital has approx. 305 beds, provides 1. To enter , the competition venues and medical services on 32 specialties including department of the Ceremony infectious diseases both for adults and children. venues, you must have a State Clinical Hospital in Krasnaya Polyana valid ticket and State Clinical Hospital in Krasnaya Polyana specializes in Spectator Pass. traumatology, rheumatology, surgery, therapy, neurology, You can apply cardiology, rehabilitation, urology, gastroenterology. for a Spectator This hospital is similar in it’s capabilities to the Regional Pass at pass. Hospital in Adler, but here the main specialties are sochi2014.com. traumatology (including osteosynthesis) and diagnostic services. This is the first and only hospital where the 2. Check the patients from Mountain Cluster will be taken. transportation routes and plan your route ahead of time.

If you become sick or injured while away from home, 3. If you are purchasing tickets for events which take Assist America can provide you with services such place at different venues in the Mountain and Coastal as medical referrals to local physicians, assistance Clusters on the same day, please make sure you allow with admission to qualified hospitals, monitoring your enough time between events in order to travel from one treatment, interpretation and translation services and venue to another. evacuation/repatriation services. Call our 24 hour Operations Center to arrange for services. Please visit our 4. Arrive early and be prepared to go through security website for more information: http://www.assistamerica. checks. com/For-Group-Benefits/Member-Services.aspx. 5. Please check which items are permitted or not permitted to bring with you. 6. Please remember that only Visa cards and cash are accepted as payment for all services at the Games. Please make sure to download the Assist America App from the Apple App store or Google 7. Please make sure that you are dressed appropriately Play before you travel! to attend the events that you have tickets for during the Sochi Games. The weather may change quickly and the SCAN HERE conditions vary greatly from those that you experienced when leaving you accommodation, particularly in the Android iPhone mountains, where you should make sure you have warm water-resistant clothing to protect you from large amounts of snow. You will be able to find the weather forecast during the Games at the sochi2014.com website at venue pages.

Information on the games New sports Twelve new events are on the sports program in Sochi, with women’s ski jumping perhaps the biggest attraction. Female jumpers are making their debut after being This guide is intended for use by existing Assist America rejected for inclusion in four years ago. In a members. Sources include, but are not limited to: iJET, nod to the young X Games generation, the IOC has also ABC News, http://www.sochi2014.com/en/ added ski halfpipe and ski and snowboard slopestyle events. Snowboard star Shaun White, aka the Flying Tomato, will unveil a new trick — a frontside double-cork 1440. It’s a variation of the Double McTwist 1260 he nailed at the 2010 Vancouver Games.

Hockey fever The NHL players are back. Hockey is the sport Russia really cares about and the host nation will be out to make amends after Vancouver performance. The failed to medal in hockey, knocked out in the quarterfinals by Canada. It was symbolic of Russia’s worst overall showing at a Winter Games, winning only 15 medals and finishing 11th in the medal table. Sochi will offer a chance of redemption for superstar Alex Ovechkin, who is desperate

to lead Russia to its first Olympic title since a “Unified Team” of former Soviet republics took gold in in 1992.

Ski stars Alpine skiing features the anticipated return of American star Bode Miller from knee injuries. High-profile medal contenders include 18-year-old American , as well as Aksel Lund Svindal of Norway and of .

For more information on the Sochi 2014 and scheduled events, visit (http://www.sochi2014. com/en/) or download the Sochi 2014 Guide App to your smart phone/mobile device: http://www.sochi2014.com/ en/mobile-applications.