Business Reference Guide This Business Reference Guide is current as of September 1, 2021. INTRODUCTION Welcome to Amway 2 Amway, IBOs and the IBOAI 2 Direct Selling Distribution Channel 2 CONTENTS IBO Responsibilities 2 Code of Ethics 3 Business-Building Tips 3 Use this guide to discover and Getting Started 3–4 learn more about how to earn Registering Other IBOs 4 income, understand the Rules Training Resources 4 of Conduct and find helpful A. THE PLAN business information. Amway IBO Compensation Plan A-1 Annual Business Renewal A-21 Volume Credits and Transfers A-21 Building an International Business A-21 B. MANAGING YOUR BUSINESS Product Information and Ordering B-1 AMWAYPROMISE™ B-1 Returns B-1 Warranty & Service Program B-1 Product Liability Protection B-2 Procedures for Handling Complaints B-2 Sales Tax B-2 Business Licenses B-2 Zoning Ordinances B-2 Bookkeeping Basics B-2 Income Tax B-3 Insurance B-3 Training and Business Support Materials B-4 Responsibility Statement B-4 Succession Planning B-4 Partner Stores B-4 C. RULES OF CONDUCT Rules of Conduct C-1 BUSINESS CONDUCT & RULES DEPARTMENT CONTACT INFO Email
[email protected] Phone 616-787-6712 Fax 616-787-7896 INTRODUCTION INTRODUCTION Welcome to Amway Diamond level or above, elected by IBOs qualified at the also requires that all videos be approved by the Getting Started Platinum level or above. You may contact them either Amway Business Support Materials Administration Congratulations, Independent Business Owner! You Tip 1. Get to know the products. through your upline or directly to the Association office at: Department before posting, regardless of whether have started a great business supported by Amway – a they contain music.