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● Ricoh Company, Ltd. Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan Phone: +81-3-6278-2111 Facsimile: +81-3-6278-2997 http://www.ricoh.com/ ● Ricoh Americas Corporation 5 Dedrick Place, West Caldwell, New Jersey 07006, U.S.A. Phone: +1-973-882-2000 Facsimile: +1-973-882-2506 http://www.ricoh-usa.com/ ● Ricoh Europe PLC 66 Chiltern Street, London W1U 4AG, United Kingdom Phone: +44-20-7465-1000 Facsimile: +44-20-7224-5740 http://www.ricoh-europe.com/ ● Ricoh Asia Pacific Pte Ltd. 103 Penang Road #08-01/07, VISIONCREST Commercial, Singapore, 238467 Phone: +65-6830-5888 Facsimile: +65-6830-5830 http://www.ricoh-ap.com/ ● Ricoh China Co., Ltd. 17F., Huamin Empire Plaza, No.728 Yan An West Road, Shanghai, China Phone: +86-21-5238-0222 Facsimile: +86-21-5238-2070 http://www.ricoh.com.cn/ Investors Relations Contact ● Ricoh Company, Ltd. IR Department, Corporate Communication Center Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan Phone: +81-3-6278-5254 Facsimile: +81-3-3543-9329 e-mail [email protected] http://www.ricoh.com/ir/ 2010 RICOH GROUP SUSTAINABILITY REPORT (ECONOMIC) As a good corporate citizen, the Ricoh Group continues to increase its corporate value with a three-pronged focus on economy, environment, and society. Based on the belief that economic, environmental, and social objectives are not incompatible, the Ricoh Group is committed to making meaningful contributions to the ECONOMIC creation of a sustainable society. In the course of business activities undertaken toward this end, we communicate with our stakeholders and seek their understanding and support through appropriate and timely disclosure of information on what we do and how we do it. We also listen carefully to stakeholders and incorporate their voices into our efforts to improve our business and build greater corporate value. As part of these efforts, we publish this report for CORPORATE the purpose of providing information on the ENVIRONMENT SOCIAL Ricoh Group’s management policy along with RESONSIBILITY its operational results and financial position for the year ended March 2010. RICOH 2010 Sustainability Report Sustainability Report Sustainability Report (CORPORATE PROFILE) (Economic) 2010 (Environment) 2010 (Corporate Social Responsibility) 2010 http://www.ricoh.com/about/ http://www.ricoh.com/IR/ http://www.ricoh.com/environment/ http://www.ricoh.com/csr/ • Corporate profile • Management policy • Concept of sustainable • Concept of CSR • Business Activities • Management results environmental • Integrity in corporate management • Sustainable environmental • Financial status activities • Improving our products COR PO RAT E P R O FIL E RICOH 2010 management • Harmony with the RICOH GROUP • Improvements made at R I C O H G R OUP environment • Corporate social SUST AINABILITY SU ST AINABILITY R EPO RT R EPO RT CORPORAT E S O C I A L (ENVIRONMENT ) responsibility 2010 business sites RESPONSIBILITY 2010 • Respect for people • Network • Basis for sustainable • Harmony with society environmental • Corporate History management • Environmental communication/ Conservation of biodiversity For information related to this report, ● Information security http://www.ricoh.com/about/security/index.html please also visit ■ Reporting guidelines In compiling this report, we have referred to GRI’s Ricoh Group Main Brands Sustainability Reporting Guidelines (version 3.0) to confirm what items should be reported on, and tried The Ricoh Group provides products and services under the to disclose as much information as possible. following brand names: R 1 ANNUAL REPORT 2010 2010 RICOH GROUP SUSTAINABILITY REPORT (ECONOMIC) As a good corporate citizen, the Ricoh Group continues to increase its corporate value with a three-pronged focus on economy, environment, and society. Based on the belief that economic, Corporate Profile Editorial Policy 1 environmental, and social objectives are not Corporate Pro le 2 incompatible, the Ricoh Group is committed Ricoh Company, Ltd., is a global leader in sophisticated office solution. ECONOMIC Financial Highlights 2 to making meaningful contributions to the Our products includes copiers, multifunctional and other printers, creation of a sustainable society. In the Contents 2 facsimiles, duplicators and related consumables and services, as well as course of business activities undertaken toward this end, we communicate with our digital cameras and advanced electronic devices. We are rapidly building To Our Shareholders and Customers 3 stakeholders and seek their understanding a solid presence worldwide as a provider of comprehensive solutions that and support through appropriate and timely help customers enhance their office productivity and revolutionize disclosure of information on what we do their workflow. and how we do it. We also listen carefully Fiscal 2010 Highlights and Progress of MTP 5 to stakeholders and incorporate their voices The Ricoh Group includes Ricoh Company, Ltd. and 272 subsidiaries into our efforts to improve our business and affiliates—72 companies in Japan and 200 overseas, together and build greater corporate value. As part employing 108,525 people. of these efforts, we publish this report for CORPORATE RICOH NOW—Delivering greater value to customers 15 the purpose of providing information on the ENVIRONMENT SOCIAL Ricoh Group’s management policy along with RESONSIBILITY ● Cautionary Statement its operational results and financial position Ricoh bases the estimates in this annual report on information currently available to management, which involves risks for the year ended March 2010. and uncertainties that could cause actual results to differ materially from those projected. Corporate Social Responsibility 19 Financial Section 24 RICOH 2010 Sustainability Report Sustainability Report Sustainability Report (CORPORATE PROFILE) (Economic) 2010 (Environment) 2010 (Corporate Social Responsibility) 2010 Financial Highlights http://www.ricoh.co.jp/about/ http://www.ricoh.co.jp/IR/ http://www.ricoh.co.jp/ecology/ http://www.ricoh.co.jp/csr/ Ricoh Company, Ltd., and consolidated subsidiaries for fiscal 2010 and fiscal 2009 RICOH Milestones 61 • Corporate profile • Management policy • Concept of sustainable • Concept of CSR Thousands of • Business Activities • Management results environmental • Integrity in corporate Millions of yen % change management U.S. dollars • Sustainable environmental • Financial status activities • Improving our products CORPO RATE PRO FILE RICOH 2010 management • Harmony with the RICOH GROUP • Improvements made at RICOH GROUP environment • Corporate social SUSTAINABILITY SUSTAINABILITY 2009 2010 2010 2010/2009 R EPORT R EPORT CORPORATE SOCIAL (ENVIRONMENT) responsibility 2010 business sites RESPONSIBILITY 2010 • Respect for people • Network • Basis for sustainable • Harmony with society environmental For the year: • Corporate History management ¥2,091,696 ¥2,016,337 $21,681,043 −3.6% Net sales • Environmental communication/ Conservation of Japan ¥938,331 ¥876,578 $9,425,570 −6.6% biodiversity Overseas For information related to this report, ¥1,153,365 ¥1,139,759 $12,255,473 −1.2% ● Information security http://www.ricoh.com/about/security/index.html please also visit Net income attributable ¥27,873 $299,710 326.8% to Ricoh Company, Ltd. ¥6,530 Per share data ■ Reporting guidelines (in yen and dollars): In compiling this report, we have referred to GRI’s Net income Ricoh Group Main Brands Basic ¥9.02 ¥38.41 $0.41 325.8% Sustainability Reporting Guidelines (version 3.0) to The Ricoh Group provides products and services under the confirm what items should be reported on, and tried Diluted ¥8.75 ¥37.36 $0.40 327.0% to disclose as much information as possible. following brand names: Dividends declared ¥33.00 ¥33.00 $0.35 — R At year-end: Total assets ¥2,513,495 ¥2,383,943 $25,633,796 −5.2% Shareholders’ equity ¥975,373 ¥973,341 $10,466,032 −0.2% * As a result of the sale of business, the operating results from the discontinued business from scal 2003 to 2006 have been reclassi ed in this report. 1 ANNUAL REPORT 2010 ANNUAL REPORT 2010 2 To Our Shareholders and Customers To Our Shareholders and Customers and Customers and To Our ShareholdersTo With the group vision “A Winner in the 21st Century” (Build a strong global RICOH brand), the Ricoh Group aims to earn even greater trust and confidence from its customers as a reliable partner for productivity improvement and knowledge management. We deliver innovative products and services that reflect Ricoh’s three core values—i.e., “Harmonize with the environment,” and Progress of MTP “Simplify your life & work,” and “Support knowledge management”—and are responsive to the Fiscal 2010 Highlights evolving relationship between people and information, recognizing that people today handle an increasing variety and quantity of information not only at work but in all areas of life. To ensure we accomplish the task we have set ourselves, we are focusing on changing our business structure in line with our current plan, the 16th Mid-Term Management Plan (MTP), which specifies the Group’s five key strategies: 1) becoming No. 1 in target business areas, 2) intensifying and accelerating environmental management, 3) promoting Ricoh Quality, 4) RICOH NOW creating new growth lines, and 5) building a strong global brand. Although the world economy has started on a recovery track out of the global recession that hit two years ago, the environment surrounding our business is still challenging. Despite this, we are now seeing the aggressive proactive
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