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TABLE OF CONTENTS COMPANY PROFILE About UniNet 3 Worldwide Locations 4 Company History 5 Sales and Distribution 9 R&D and Technical Support 10 Environmental Consciousness 11 Social Consciousness 12 Product Brands 16 TECHNICAL GUIDES Common Cartridge Failures 23 Cartridge Printing Theory 25 Cartridge Cleaning Methods 45 Chemical Solvent Table 46 Black Laser Repetitive Defect Chart 47 Color Laser Repetitive Defect Chart 51 CLIENT FORMS Terms & Conditions/How to Place an Order 53 Credit Card Authorization 55 Telecheck Request Form 56 Client Survey 57 PRODUCT CATALOG New Product List 2010 59 Catalog by Engine 78 www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility only. “Under Development” and/or “Under Final Test” samples are not under UniNet warranty and are for developing purposes only. COMPANY PROFILE ABOUT UNINET UniNet Imaging Inc. is a worldwide quality manufacturer and solutions provider to OEMs and remanufacturers, as well as a distributor of printer toner, smartchips and cartridge recycling components. UniNet offers a wide and complete selection of its brand name products consisting of Absolute COLOR™ toners, Absolute Black® toners, Unichips™, ASiC Smartchips™ and Universal Superchips™ powered by UniNet Innovative Technologies, Unidrums™ and Unirollers™. UniNet’s product line includes wiper blades, PCRs, MAG rollers and doctor blades among others. MISSION STATEMENT “At UniNet, we Guide, Protect and Care for our clients.” We Guide our clients by showing them our strategic steps of success through our dedicated sales team providing personalized relationships. We Care about fulfilling our client's needs by improving their profitability, consistently delivering superior service, premium quality, innovative solutions, and the most complete range of products with fast and efficient delivery. We Protect our clients by being a pro-recycling, pro-environment and socially responsible company that gives back to developing communities of the world. Pictured (clockwise from top left): Corporate Account Mgr. Randall Lane, Technical Director Neil Robinson, Purchasing Mgr. Pam Santiago, COO Cameron E. Hill, VP of Accounting Claudia Saporiti, UniNet President Nestor Saporiti, and Marketing Mgr. Marcela Gasanz BUSINESS MODEL We view our clients, employees and suppliers as Business Partners. Our team thrives in helping our clients develop and grow their business. UniNet President Nestor Saporiti www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility only. “Under Development” and/or “Under Final Test” samples are not under UniNet warranty and are for developing purposes only. WORLDWIDE LOCATIONS UNINET WEST COAST UNINET EAST COAST 3232 West El Segundo Blvd. 95 Orville Drive Hawthorne, California 90250, USA Bohemia, New York 11716, USA Ph + 1-424-675-3300 • Fx + 1-424-675-3400 Ph + 1-631-590-1040 • Fx + 1-888-791-9188 www.uninetimaging.com www.uninetimaging.com David Giannamore • [email protected] Craig Spooner • [email protected] UNINET INNOVATIVE TECHNOLOGIES UNINET IMAGING CANADA INC. 3720 W. Oquendo Rd. 369 Bering Avenue Suite 103 Toronto, Ontario M8Z 3B1, Canada Las Vegas, NV 89118, USA Ph + 1-866-935-8101 • Fx + 1-866-935-8120 Ph + 1-702-454-6638 • Fx + 1-702-454-6614 Jesse Hudson • [email protected] Joe Cachia • [email protected] UNINET IMAGING EUROPE S.L. UNINET IMAGING EUROPE UK LTD. C/ De La Resequidora, 52 Unit 7 The Rutherford Centre 08302, Mataro, Barcelona, Spain Rutherford Road, Basingstoke Ph + 34-902-196-170 • Fx + 34-93-741-4166 Hampshire RG24 8PB, England, United Kingdom Ph + 44 (0) 1256-814440 • Fx + 44 (0) 1256-814445 Hector Aguirre • [email protected] Jose Alfonso • [email protected] UNINET IMAGING AFRICA (PTY) LTD. UNINET JAPAN Unit 2, 3 Drakensberger Drive Minato-Ku Longmeadow Business Park West Tokyo 108-0074 Japan Edenvale, South Africa Ph + 1-424-675-3300 x 1128 • Fx + 1-424-675-3404 Ph + 2711-608-0103 • Fx + 2711-608-0476 www.uninetimaging.com Glen Lailvaux • [email protected] Yuki Shimotakahara • [email protected] UNINET ARGENTINA SUMMIT ARGENTINA S.A. Gral. Artigas 5030 Gral. Artigas 5030 Capital Federal, Buenos Aires, Argentina Capital Federal, Buenos Aires, Argentina Ph + 54-11-4571-2388 • Fx + 54-11-4574-3706 Ph + 54-11-4573-3323 x 123 www.uninetargentina.com.ar www.summitargentina.com.ar Sergio Aldegheri • [email protected] Paula Fernandez Heck • [email protected] UNINET DO BRASIL LTDA. SUMMIT TECHNOLOGIES DO BRASIL Av. Vereador Aroldo Neves, 900 Av. Vereador Aroldo Alves Neves, 930 Soma Ribeirão Pires, Sao Paulo, CEP: 09445-400 Brazil Ribeirão Pires, Sao Paulo, CEP: 09445-400 Brazil Ph + 55-11-4822-3930 • Fx + 55-11-4822-3353 Ph + 55-11-4823-9777 • Fx + 55-11-4822-9770 www.uninetbrasil.com.br www.summitdobrasil.com.br Vanessa Marfil • [email protected] Angela Façanha • [email protected] UNINET MEXICO S.A. DE C.V. UNINET VENEZUELA C.A. Av. Alfonso Gómez No. 100, Nave 3 Av. Andres Eloy Blanco CC Eurocenter Local 2PB Parque Industrial Exportec II Valencia, Carabobo, Venezuela Col. San Pedro Totoltepec, Toluca CP 50200 Mexico Ph + 58-241-8268189 • Fx + 58-241-824244 Ph + 52-722-319-4790 • Fx + 52-722-319-4791 www.uninet.com.ve www.uninetmexico.com.mx Daniela Garcia • [email protected] Jose Domingo Aguilar • [email protected] UNINET IMAGING COLOMBIA LTDA. UNINET PERU SAC Carrera 97 # 24 C-23, Bodega 20 Avenida Salaverry 1059 Bogota, Colombia Jesus Maria, Lima, Peru Ph + 57-1-4189356 • Fx + 57-1-4185094 Ph + 51 1 472-8989 • Fx + 51 1 471-9272 www.uninetcolombia.com www.uninet.com.pe Jose Enrique Carmagnola • [email protected] Jose Aguero • [email protected] www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility only. “Under Development” and/or “Under Final Test” samples are not under UniNet warranty and are for developing purposes only. COMPANY HISTORY A TIMELINE OF NOTABLE EVENTS THAT HAVE HELPED CONTRIBUTE TO THE SHAPING OF UNINET'S GLOBAL PRESENCE... 1995 UniNet headquarters is founded in Los Angeles, California on the commitment of supplying consistent high quality toners and components for the aftermarket and OEMs. 1999 UniNet launches an affiliate sales office in Tokyo, Japan. 2001 UniNet Imaging Europe S.L. opens in Barcelona, Spain. 2003 UniNet purchases a warehouse facility near the Los Angeles International Airport to reduce air freight costs to international clients. The Brazilian UniNet do Brasil Ltda. opens in Sao Paulo. 2004 UniNet Argentina opens in Buenos Aires. www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility only. “Under Development” and/or “Under Final Test” samples are not under UniNet warranty and are for developing purposes only. 2005 UniNet expands its sales and distribution capabilities throughout Asia, Latin America and Caribbean. 2006 UniNet Venezuela C.A. is established in Valencia of the State of Carabobo. 2007 UniNet expands its capabilities through the acquisition of Summit Technologies, with east coast sales and distribution offices located in Bohemia, New York and chip manufacturing facilities in Las Vegas, Nevada. UniNet Mexico S.A. de C.V. opens in Toluca of the State of Mexico. UniNet Imaging Africa (PTY) opens in Gauteng, South Africa. UniNet Imaging Europe UK Ltd. opens to facilitate the growing demand of UniNet solutions in the United Kingdom and Republic of Ireland. 2008 UniNet expands its R&D, warehouse and production capabilities adjacent to its existing facility near Los Angeles International Airport. UniNet further expands its reach in Latin America with the opening of UniNet Imaging Colombia Ltda. in Bogota. UniNet announces the relocation and expansion of the company’s headquarter office adjacent to its existing distribution warehouse and R&D facility near Los Angeles International Airport. www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility only. “Under Development” and/or “Under Final Test” samples are not under UniNet warranty and are for developing purposes only. 2009 UniNet expands its North American capabilities with the opening of UniNet Imaging Canada Inc. in Toronto, Ontario. UniNet further expands its reach in Latin America with the opening of UniNet Peru SAC in Lima. Increased technical road shows worldwide. Increased customer satisfaction. Increased investment in social causes which include: PROSIP - a Social Professional Reintegration Program in Brazil, the Association of Santa Ana Orphanage in Brazil, and UNICEF. More than 500 new products created including Universal Superchips™ and ASiC™ Smartchips. UniNet wins “Best Marketing Campaign” Award and five additional nominations for “Quality leader: supplies,” “Best new product or service,” Best customer support,” “Best article,” and “Best website.” www.uninetimaging.com © 2010 UniNet Imaging Inc. All trademark names and artwork are property of their respective owners. Product brand names mentioned are intended to show compatibility