Making Ideas Count

Corporate Profile Corporate Profile

The Ricoh Group provides an array of image processing equipment and other products and services in keeping with The RICOH Way its customer-centric focus on creating value. Our lineup includes digital multifunction printers (MFPs), printers, laser Founding Principle printers, facsimile machines, production printers and

systems, projection systems, digital duplicators, and other The Spirit of Three Loves equipment and related consumables, services, and soft- Love your neighbor, Love your country, Love your work ware. We also supply cloud services and network appli- —Kiyoshi Ichimura, founder

ances, as well as digital cameras, thermal media, PC unit Ricoh founder Kiyoshi Ichimura formulated these principles in 1946. They inform how we do business, encouraging us to constantly improve and contribute to the products, and semiconductor devices. wellbeing of all stakeholders. The principles embody Mr. Ichimura’s dedication by championing mutual respect, contributing to society by cherishing the planet, and encouraging our people to fi nd meaning in work and passionately take on new challenges.

Mission, Vision, and Values Mission Statement

At the Ricoh Group, we are committed to providing excellence to improve the quality of living.

Vision Statement To be the most trusted brand with irresistible appeal in the global market.

Values Statement To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our winning spirit, innovation and teamwork to sharpen our customer-centric focus, and we also must commit to the highest standards of ethics and integrity.

Please visit the following website for a detailed explanation of our Mission, Vision, and Values: http://www.ricoh.com/about/commitment/philosophy/

Contents About the Cover Message from the Chairman and President 1 Numbers on the cover highlight several of Ricoh’s key achievements in its drive to deliver new value for its customers, notably that it: Spotlighting Ricoh’s Service Solutions 2 ● Was No. 1 in the global A3 MFP (including single function copiers)* market in 2011 in terms Products Imaging and Solutions 8 of shipments Industrial Products and Other 10 ● Operates in around 200 countries (as of December 2012) Technological Innovation 12 ● Has acquired 39,254 patents worldwide (as of March 31, 2012) ● Seeks to reduce Group carbon dioxide emissions by 87.5% from the fiscal 2000 level by fiscal Corporate Social Responsibility 14 2050 Environmental Management 16 ● Is among 140 companies that Ethisphere Institute named as the world's most ethical Global Reach 18 Ricoh marked its 77th anniversary in 2013, and remains committed to providing new value to its customers. Sponsoring Excellence 19 *Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2012 Q2 A Solid Record of Innovating Value 20 (All other figures above are as of December 2012) Message from the Chairman and President

Everything we do is about delivering customer value

Ricoh has grown with its customers since its creation in Underscoring these endeavors is the “imagine.change.”

1936 by devoting its energies to delivering innovative corporate tagline, which we introduced in April 2012 to

products and services. convey the notion that collective imagination can pave the

way for change. We aim to keep growing by drawing on The RICOH Way

to build trust with customers by helping them to enhance We will leverage “imagine.change.” in concerted efforts to

productivity and manage knowledge. At the same time, innovate beyond customer expectations so we can remain

we will pursue management that balances environmental a valued and trusted business partner well into the future. conservation and profits.

Globalization poses increasingly complex social challenges.

It is also accelerating changes in the business climate.

At Ricoh, we believe that we can continue to innovate by

generating economic value through our operations while

helping resolve social issues, thereby producing even more

value for all stakeholders.

These considerations prompted us to launch our 17th Mid-

Term Management Plan in April 2011. The prime strategies

of this three-year initiative are to create and integrate our

businesses and establish highly efficient management. At

the same time, we are strengthening and expanding core

operations while cultivating new businesses.

Masamitsu Sakurai Shiro Kondo Chairman President and Chief Executive Officer

Corporate Profile 1 Spotlighting Ricoh’s Service Solutions

Anticipating change to help boost customer productivity

Business has changed dramatically in the past two decades. ■ Information Technology Services (ITS) Companies operate globally and share much of their infor- We provide a single point of contact for all IT support to mation digitally, so they must network their equipment to totally optimize office environments. These services cover survive and prosper. Ricoh can accommodate changing work everything from product procurement to full IT infrastruc- styles with an array of products and solutions that can deliver ture support through continuous monitoring and opera- complete value packages for customer business processes. tional support for devices. We help customers through measures to reduce their costs, enhance security, and We can greatly enhance the product­ivity of our customers by maintain business continuity. optimizing their office equipment worldwide, offering complete administrative support for networked office envi- ■ Total Green Office Solution (TGOS) ronments and slashing operating costs while helping to We help customers to comprehensively visualize environ- reduce environmental impact. mental impacts throughout product lifecycles, enabling them to optimally select and install equipment based on ■Managed Document Services (MDS) analysis of their printing and usage needs. TGOS services We focus on processes, people, technology, and innova- extend from proposals for recycling and reusing products tion to drive continuous improvement. We help organiza- to providing reports on power consumption and the use tions flexibly so they can better manage and leverage of energy-saving modes. information. Complementing the services management underpinning our print and document services program are consultation and proven project and change manage- ment methodologies.

Providing Solutions and Services to Annual Meetings of IMF and World Bank Group in Japan

The International Monetary Fund and the World Bank Group convened energy-saving technology and by maintaining and supporting this their 67th annual meetings from October 9 through 14, 2012. equipment around the clock. We additionally customized our RICOH Around 20,000 people attended these gatherings, which were in Smart Presenter application, a tablet-based paperless meeting solution, Tokyo for the first time in 48 years. Ricoh drew on its synergies in which enabled simultaneous sharing of materials with audiences and document processing, IT services, and communications to provide a emailing of handwritten memos and meeting materials. complete array of advanced products and services that helped Ricoh supported the Cool Japan initiative, which showcases the streamline meeting efficiency. nation’s many unique cultural and technological offerings, through One solution was a multi-projection system that connects three these solutions and services. ultra-short-throw projector. It mesmerized visitors by showing dynamic images on a 3.84-meter-wide screen. We set up digital signage with easy installation while making good use of the limited space (by using a glass window as a display screen) to deliver real-time information on meeting proceedings. We combined a Unified Communication System with an ultra- short-throw projector to set up a virtual help desk that provided face- to-face communication between visitors and operators in a remote location. We helped participants share information globally by supplying a One PJ WX4130 ultra-short-throw projector was housed total of 750 digital multifunction devices and printers employing in each of three black boxes in front of the screen

2 Corporate Profile MDS ■ Driving productivity with an adaptive approach

• Phase 1: Understand We apply best practices to identify customer workfl ows, goals, and document needs. Our experts assess and defi ne current environments and fully understand customer capabilities, limitations, and true costs.

• Phase 2: Improve We recommend ways to enhance effi ciency and productivity and drive measurable and sustained cost savings that match customers’ strategic objectives.

• Phase 3: Transform We provide roadmaps to reaching desired states and align leadership goals and end-user behavior so customers can reach their objectives quickly.

• Phase 4: Govern Our services measurably and sustainably save money and improve fl eet productivity and workfl ow, reducing customer IT efforts and enhancing end-user satisfaction.

• Phase 5: Optimize Our experts work as extensions of customer staff, transforming workfl ows and enabling organizations to deliver the right information at the right time in the right format while saving money.

ITS ■ Providing a single point of contact

• IT Infrastructure Services We assess IT environments, handle everything from design through installation and maintenance, and help reduce the burdens of IT infrastructure management.

• Managed IT Services We monitor servers and networks remotely, swiftly identifying problems and restoring services. We offer troubleshooting help desks for customers and take care of IT administration.

• Security Solutions Services We deliver optimal solutions to prevent information leaks and unauthorized access.

• Business Continuity Solutions Services We ensure business continuity through systems monitoring and our data centers.

TGOS ■ Reducing environmental impact and costs

• Optimally Locating Offi ce Equipment We visualize and minimize costs and carbon dioxide emissions for printing and usage setups.

• Cutting Power Consumption through Energy-Saving Modes We encourage customers to take full advantage of energy-saving modes to save power.

• Reducing Paper Consumption through Duplex Printing We show customers how to use duplex copying and printing to dramatically reduce paper consumption.

• Monitoring and Optimizing Equipment Usage The @Remote Green Report Service provides centralized monitoring and helps customers to optimize usage.

Corporate Profile 3 Case Study MDS Dalkia

Providing an outsourcing invoice capture service that saves Dalkia €200,000 annually Ricoh provides a tailored i-Invoicing service for the Spanish operation of Dalkia. We combine intelligent data capture and automated processing to improve the integrity of the company’s financial data. The service has eliminated time-consuming manual processes, saving Dalkia €200,000 annually.

Challenges Dalkia is Europe’s leading energy service provider, managing Manual processing of supplier invoices stretched internal and maintaining more than 100,000 energy facilities on resources. Basic processing, which encompassed recording behalf of its clients. invoice data, filing copies and acknowledging receipt, took an average five minutes per invoice. The company’s tailor-made eco-efficient solutions save money. They also reduce carbon dioxide emissions and The Spanish operation had to process 10,000 invoices release manpower. monthly. This wasted 800 work-hours monthly, equivalent to 3.5 full-time employees. Dalkia employs more than 50,000 people in 42 countries, and had a turnover of €8.6 billion in 2010. Dalkia recognized the constraints of processing invoices internally, so it sought a much more effective solution The company’s Spanish operation is growing rapidly, with through electronic processing, which could streamline new customers benefitting from managed energy services. efficiency and save money.

Business expansion has accordingly increased back-office The company chose Ricoh to provide a fast and effective administration. The accounts payable department has, for managed service that could accommodate business growth example, seen the volume of supplier invoices surge. down the track.

Customer benefits

● Manual processes outsourced

● Internal resources conserved

● Focusing on value-added activities

● Swifter invoice turnaround

● Reduced process costs

Ricoh solutions

● A tailored i-Invoicing solution

● Managed off-site service

● Automated processing

● Manual validation

● Digital Cloud-based library

4 Corporate Profile About Dalkia Dalkia is Europe’s leading provider of power facilities management and maintenance services. The company saves 5.6 million metric tons of carbon dioxide annually by streamlining primary energy efficiency and supplying renewable energy. Headquartered in France, Dalkia has around 52,000 employees in 42 countries providing services for more than 110,000 power facilities. The company had a turnover of €8.6 billion in 2010.

Solutions Results Like Dalkia, Ricoh provides managed service solutions. Ricoh’s Ricoh provides a managed end-to-end service for Dalkia. Au- i-Invoicing service leverages the Cloud to make it simple for tomated processing eliminates human error and records in- customers to handle paper-based and electronic invoices. voice data accurately. We lodge supplier invoices in Dalkia’s Ricoh processes all supplier invoices for Dalkia and presents purchase ledger system within 24 hours of receipt, keeping essential information in an easily managed electronic format. an accurate and up-to-date record of liabilities available to management. Ricoh provides i-Invoicing services for blue-chip companies across Europe, so it drew on its extensive managed service Dalkia’s purchase ledger clerks no longer waste time inputting facilities to easily accommodate Dalkia’s invoice volume. data and filing invoice copies, so they can use their time more Dalkia now forwards all of its inbound invoices to Ricoh’s productively. shared service center in Madrid for processing. Same-day automated acknowledgement of invoice receipt Operatives at that center scan Dalkia’s supplier invoices, mak- has reduced the number of supplier phone calls. Dalkia’s peo- ing digital copies and storing invoice data. Intelligent soft- ple can quickly answer inquiries because digital copies are in- ware simplifies capture. stantly available from the Cloud.

We automatically recognize, extract and record key fields, At current volumes, Ricoh’s i-Invoicing setup saves Dalkia such as the supplier name, invoice number, date and invoice around €200,000 annually. Another advantage is that the i-In- value. We manually validate missing data. voicing solution is fully scalable. As Dalkia’s business and sup- plier invoice volumes increase, Ricoh can absorb the growth After capturing invoice data, we transfer it to Dalkia for without Dalkia needing to increase headcount. uploading to that company’s purchase ledger system. Dalkia can access digital copies of invoices available through the An additional benefit for Dalkia is that Ricoh’s shared service i-Invoicing Cloud. center archives supplier invoices. Dalkia can readily access the archive through the i-Invoicing Cloud, which offers secure Once we upload invoices to the i-Invoicing Cloud, an auto- data backup and continuity if a disaster occurs. mated acknowledgement goes to suppliers to confirm receipt. Ricoh is the only provider in its sector to meet the ISO 27001 standard for information security worldwide.

Corporate Profile 5 Case Study ITS Manchester Airports Group 24/7 managed IT service from Ricoh helps Manchester Airports Group maintain essential information systems The IT infrastructure is critical to the day-to-day operation of airports. Passengers rely upon fl ight information displayed on monitors located in arrival and departure halls. Airline personnel use terminals to check in passengers and printers to label baggage. Back offi ce IT systems facilitate smooth, effi cient and hassle-free passenger service.

Challenges Solutions Manchester Airports Group needs to manage its IT systems Manchester Airports Group’s IT infrastructure is managed by and technology infrastructure seamlessly for all four of its Ricoh. Using Information Technology Infrastructure Library airports. So, it turned to Ricoh UK Ltd. Says Helen Weaver, (ITIL) service management methodology, Ricoh provides 24/7 IT Services Manager at Ricoh UK, “The group required an support for systems and technology. experienced IT solutions and services provider to manage its business-critical systems and underlying technology on a Ricoh personnel run the integrated IS Service Desk and using 24/7 basis across four geographically removed locations.” network tools and utilities, they control the desktop and server environments, minimising the number of IT incidents.

Ms. Weaver says that, “Ricoh UK’s ITIL trained personnel pro- vide Manchester Airports Group with a complete ITIL-based managed IT service. This includes anytime remote and desk-side support through an integrated IS Service Desk and ongoing management and maintenance of the client’s broader hardware environment, notably for PCs, laptops, servers and printers. We also assist as needed with third party hardware and software procurement.”

Results Manchester Airports Group found it easy to renew Ricoh’s contract because of a proven ability to fulfi ll service level agreements. The Group sees trust and fl exibility in the relationship, which adds value to operations.

The Group considers Ricoh a partner that is integrated into its business. Ricoh employs ITIL methodology, a best practice standard for delivery of IT services. Both sides talk the same language and enjoy a consistent and effective approach to IT service delivery.

“Ricoh UK’s ITIL trained personnel provide Manchester Airports Group with a com- plete ITIL-based managed IT service. We also assist as needed with third party hard- About Manchester Airports Group ware and software procurement.” Manchester Airports Group is the largest domestically owned airport — Helen Weaver operator in the United Kingdom. The group’s airports in Manchester, IT Services Manager East Midlands, Bournemouth and Humberside serve more than 29 Ricoh UK Ltd. million passengers annually and contribute £3.2 billion to the local economy.

6 Corporate Profile Case Study TGOS Kraft Foods Less paper and more green

Kraft Foods is the world’s second largest food company. The company tasked Ricoh to deploy the Total Green Offi ce Solution (TGOS) to tackle rising fl eet management issues stemming from corporate growth and to help address increasing cost and environmental impact challenges.

Challenges In April of 2008, Kraft and Ricoh signed a global contract to help the organization drive document management initia- tives that reduce costs and improve both productivity and sustainability.

The story began when Kraft IT analyzed their printer fl eet globally. “We had more printers than employees at every Kraft HQ location,” states Julie Nash, the Kraft program sponsor. “We had a huge opportunity to not only upgrade “Ricoh has helped Kraft to not only con- to the latest technology, but to consolidate and standardize solidate output but also to produce a more our fl eet for tremendous savings.” strategic document workflow process. It’s a win/win partnership for our environ- Personal printers were a problem. Many of Kraft’s personal mental and cost reduction targets.” printers were over 7 years old. These devices are very expen- — Laura Brockob (left) sive to operate and maintain. The challenge was convincing Senior Global Account Manager Ricoh Americas Corporation employees to ‘give up’ their desktop models as this was a voluntary program. After creating awareness of the environ- Senior Global Account Manager for Kraft. “Our fl eet man- mental benefi ts of using networked printers, many employ- agement experts work behind the scenes by remote moni- ees wanted to contribute to a ‘greener’ offi ce. The new toring to make sure the print environment is running effi - multifunction devices not only default to duplexing, they are ciently.” Usage is reviewed in order to achieve optimal much more energy effi cient and have a substantially lower device-to-user-ratios and make sure the fl eet of devices is cost per page. aligned properly with actual volume. In addition, Kraft is also able to utilize less energy, paper and toner through Ricoh’s Solutions technology. Ms. Brockob adds that, “It’s a win/win partner- Kraft’s Sustainable Output Initiative supported by Ricoh ship for our environmental and cost reduction targets that Americas Corporation follows a four step process. The fi rst is are being implemented in North America, EMEA and Asia to provide a thorough inventory of current equipment and Pacifi c.” consolidation opportunities. The second is to recommend a future plan based on specifi c productivity and sustainability As a result of this program, Kraft has seen a 30% reduction measures. The third is to install the new multifunction de- in overall print expenses. This translates into signifi cant vices and network printers to realize the benefi ts. The fourth savings in electricity, space and paper usage. Employees feel is to continuously assess the fl eet and look for optimization good about small changes they can make for a ‘greener’ or underutilization and continue to educate users on how to offi ce environment. work more effi ciently online, reducing paper. About Kraft Foods Results Kraft Foods Inc. is a global snacks powerhouse with an unrivaled portfolio of brands. It markets biscuits, confectionery, beverages, “Ricoh has helped Kraft to not only consolidate output but cheese, grocery products and convenient meals in approximately 170 also to produce a more strategic document workfl ow pro- countries. Kraft Foods had 2010 revenue of $49.2 billion, more than cess,” says Laura Brockob, the Ricoh Americas Corporation half of which was earned outside North America.

Corporate Profile 7 Imaging and Solutions

Delivering an array of productivity-enhancing solutions

Ricoh constantly seeks to deliver new value to accommodate networks, and providing maintenance services and user changing work styles, offering an array of such imaging support. We manufacture and market thermal media, optical equipment as MFPs and printers and other hardware. Under- equipment, semiconductors, electrical components, and pinning these offerings are complete solutions that range measuring equipment. We also supply digital cameras and from software and consumables to constructing and sup- offer fi nancial and logistics services through subsidiaries. porting information technology environments, managing

VCSEL Production Printing Polygon mirror

Pro C751EX Photoconductor Laser beams

A growing need for on-demand consistently high productivity. It Note: Computer graphics used for illustrative purposes. color printing has made more draws on Ricoh’s revolutionary fl exible solutions essential to Vertical Cavity Surface Emitting Ricoh’s VCSEL technology delivers 1,200 x 4,800 dots per inch support marketing. The new RICOH Laser (VCSEL) technology, which Pro C751EX matches these needs uses a system of 40 laser beams to also offers outstanding operability, by delivering superior image quality deliver a resolution of 1,200 x 4,800 problem-preventing features, and and broad paper support and dots per inch, making text, lines, advanced solutions to ensure minimizing downtimes to ensure and images razor sharp. The series workfl ow effi ciency.

8 Corporate Profile 1 st Share of global A3 MFP market (including single function copiers, in 2011 in terms of shipments) This was the second consecutive year in which Ricoh secured the top spot in this category. Source: IDC’s Worldwide Quarterly Hardcopy PeripheralsTracker, 2012 Q2. MFPs Aficio MP C5502 New Ricoh technologies ensure helps enhance effi ciency. Our fast startups and low-temperature MFPs can function fl exibly as fusing, delivering high productiv- central medium- and high-speed ity while conserving energy. A offi ce machines. user-customizable operating panel

Projectors Laser Printers PJ WX4130N Aficio SP C242DN This vertical projector incorporates model is also highly portable, This compact laser printer delivers model can handle regular, thick, Ricoh’s proprietary free-form weighing around 3.0 kilograms, 21 color and monochrome pages and special papers so it can swiftly surface mirror and can deliver and can be set up in the tightest per minute. It is ideal for regular and output both long documents and 48-inch coverage from as near as locations. small offi ces, shops, and other fl yers. 11.7 centimeters to a screen. This locations with limited space. This

Software RICOH Smart Presenter This tablet application for paperless customers and incorporating their meetings and presentations is the feedback into our development fruit of efforts to develop a truly processes. useful application by listening to

Corporate Profile 9 Industrial Products

Supporting industry progress and innovation

Embedded Controllers FB19M

This micro-ATX motherboard offers products, thereby boosting their outstanding reliability and helps competitive edge. customers maintain stable supplies of

Electronic Devices Image Processors We contribute to industrial and ICs, and other devices that deliver social progress by developing and advanced features and conserve marketing image processors, power power for customer systems. management ICs, communications Rewritable Hybrid Media FA Security RECO-View RF Tag Series FA Security Cameras and Lenses

Our high-quality factory automation supply security cameras and lenses cameras and lenses help customers' and related products, including production lines achieve even higher surveillance cameras. efficiency and reliability. We also

This series integrates Ricoh’s information visible at a glance, proprietary thermal rewritable making it ideal for parts manage- technology and radio frequency ment, purchasing logistics, and identifi cation tags. Our rewritable numerous other applications. hybrid media makes digital

10 Corporate Profile Other

Revolutionizing photography with outstanding quality and features

GR DIGITAL IV This model offers outstanding October 2005. This model incorpo- portability and image quality, rates Ricoh’s new GR ENGINE IV making it a worthy successor in a and hybrid autofocus system, thus series that has won accolades from ensuring astounding image quality professional and amateur photog- and speed. raphers alike since debuting in

PENTAX K-5 II This model in the K series of incorporates a significantly faster advanced digital SLRs delivers new autofocusing module, which exceptional resolution and makes it even more functional user-friendly operation in a and maneuverable. compact, lightweight body. It

Digital Cameras PENTAX Q10 This is the world’s smallest, lightest PENTAX K-mount lenses and digital interchangeable lens camera*. combines compactness and It employs the new Q-Mount advanced performance and Smart PENTAX 06 15-45mm F2.8 telephoto Effect modes to deliver digital SLR zoom lens and Adapter Q for quality for photographers of all levels.

*As of October 1, 2012, based on PENTAX research

PENTAX 645D This lens-interchangeable digital SLR offers superb operability and camera employs a professional back maneuverability to make outdoor with a large image sensor to deliver shooting effortless and comfortable around 40 effective megapixels and for demanding photographers.

Corporate Profile 11 Technological Innovation

Innovating technologies that support changing work styles 39,254 Number of patents issued worldwide (as of March 31, 2012)

Since its establishment 77 years ago, Ricoh has expanded its business • Unifi ed Communication domain from cameras and diazo copiers to encompass today’s MFPs, System solutions, and services. We have spawned numerous innovations over • Projection systems the years in such fi elds as optics, chemical materials, electrophotogra- Video and audio technologies phy, mechatronics, communication, semiconductors, and inkjets, as well Cloud service technologies as in image processing, software, and information technology.

We have combined capabilities in these areas with fundamental tech- • Managed Document nologies relating to the environment, production, quality management, Services • IT Services and simulations to consistently innovate numerous advanced technolo- • Production printing gies and create new value. Software and IT technologies Authentication and security Ricoh has driven technological progress to make information more technologies accessible and enable people to work anytime, anywhere. Business Color management technologies today has to be global, fl exible, and speedy. We will therefore continue to innovate products and services that support changing work styles and collaborative processes, accelerating research and development • MFPs through Open Innovation. • Printers • Digital cameras Image processing technologies Precision control technologies Controller and network technologies Inkjet technologies

■Ricoh Visual Search (RVS) technology — Ricoh Innovations, Inc., in Silicon Valley developed RVS for easily retrieving • Plain-paper copiers on-line information associated with text and images. Potential applications include • Facsimile machines Electrophotographic technologies To screen using a smart phone to capture an image Projection optical of an advertising brochure and automati- Mechatronics technologies system using a unique inflected Communication technologies optical system cally display related videos, images, text, or other information. Semiconductor technologies Inflection mirror Lenses

Free-form Display panel mirror (original image) • Diazo copiers • Analog cameras ■ Freeform mirror — The freeform mirror • Sensitized paper underpinning our ultra-short-throw PJ Optical technologies WX4130 projector minimizes distortion Chemical materials technologies while enlarging images. We folded the Precision processing technologies beam path in the optical system to create a compact and lightweight projector that delivers outstanding optical performance. ■ Ricoh’s major products and technologies

12 Corporate Profile Anytime, anywhere, and with anyone. RICOH Unifi ed Communication System P3000

■ The P3000 videoconferencing system is as and audio cutoffs in videoconferences with compact and portable as a notebook PC and its Machine-to-Machine platform and H.264 is easy to use over the Internet. Ricoh built a SVC, a new video codec that controls video new Machine-to-Machine platform that quality according to network bandwidth and employs communication control and cloud data congestion, thereby ensuring trouble- technologies. This makes it possible to free communication. The P3000 thus fulfi lls manage all equipment statuses on the cloud customer needs by enabling communication to enable communication anywhere and any- anywhere, anytime, and with anyone. time. Ricoh eliminated the problem of video

Visit the following site for details: http://www.ricoh.com/about/company/ technology/

Corporate Profile 13 Corporate Social Responsibility

Fulfi lling our commitment to contributing to a sustainable future for business, 14 0 One of the World’s Most Ethical society, and the Earth Companies for fi ve straight years In March 2013, the Ethisphere Institute, a leading international think tank, named As globalization progresses, our society faces an increasing number of Ricoh as one of the 140 world’s most ethical challenges on a global scale that are diverse in nature, traverse various companies for the fifth straight year. aspects of society, the economy and the global environment. These issues are too intricately intertwined by multiple factors to be addressed by the public sector alone, including national governments, inter-national organizations and the social sector. Against this background, expectations are rising for private companies that possess a wide range of global resources to contribute to solving these complicated social concerns.

As such a corporate entity, the Ricoh Group works to meet these social challenges, clarifying its stance under two principles: “contribution to resolution of social issues through business activities” and “commitment to and responsibility for social contribution.”

Sustainable society and business growth

Voluntary responsibilities to society Contribution to resolution Commitment to and of social issues through responsibility for social business activities contribution

■ CSR disclosure Fundamental responsibilities to society Areas of CSR Initiatives

■ Value-Creating CSR

Resolution of social issues Business growth ● Community involvement and ● New market/new customer development (Social/Economic development Infrastructure Development, Respect ● Marketing methods for People, Living Standard ● Innovations Improvement, etc.) ● Human resource development ● Sound youth development ● Improvement of employee loyalty to ● Ensuring environmental sustainability the company ● Support for tackling environmental ● Improvement of brand value and social problems

■ Primary activities for stakeholders

• Increase customer value by offering products and services that embody Customers the RICOH Brand Benefits http://www.ricoh.com/csr/ • Offer safe and reliable products and services

Shareholders • Increase corporate value by achieving sustained growth Main activities and investors • Timely and appropriate information disclosure and communication Ricoh Science Caravan Business • Build partnerships based on mutual trust and fair trade http://www.ricoh.com/about/sustainability/topics/ partners • Promote socially responsible activities across the value chain social/05_01.html Ichimura Nature School in the Kanto Region • Contribute to solving social issues through social contributions and business activities http://www.ricoh.com/about/sustainability/topics/ Society • Respect the culture and customs of the countries and regions in which social/02_01.html we operate and contribute to their development Social Contribution Club "FreeWill" • Promote workplace health and safety and develop human resources http://www.ricoh.com/about/sustainability/topics/ Employees • Promote respect for employee diversity and work-life balance social/04_01.html Education Support Program in India • Conduct business activities in an environmentally friendly manner and http://www.ricoh.com/csr/india_edu/ Global contribute to the reduction of environmental impact environment • Contribute to the maintenance and restoration of the Earth’s Great East Japan Earthquake support activities self-recovery capabilities http://www.ricoh.com/about/sustainability/topics/ social/03_01.html 14 Corporate Profile Ricoh staffers evaluating local entrepreneurs for BOP project

Training prospective print shop entrepreneurs Entrepreneur of first women's shop under BOP project

Value-creating CSR initiatives: Base of the Pyramid Project

Aiming to develop new businesses that lead to community development in rural villages in India

Despite rapid economic growth, many people in emerging and 2011, the project has implemented a range of initiatives to cultivate developing countries remain at the Base of the Pyramid (BOP) in that entrepreneurship and assist start-ups, focusing on business creation and they still suffer from severe poverty. Ricoh responded by launching the female empowerment. Ricoh intends to develop its own business by BOP project under its value-creating CSR concept, the initial step being offering new products and services to local entrepreneurs so that they at a rural village in Bihar, India, in 2010. Ricoh sent employees to stay in can expand their operations. local communities to understand their culture and customs and build trust. The staff then conducted field research, based on which Ricoh is Visit the following site for details: discussing sustainable business project plans with local parties. Since www.ricoh.com/csr/activity/soc_harmony/bop.html

Corporate Profile 15 Environmental Management

Simultaneously achieving environmental % conservation and profi ts 87.5

Our mid- and long-term environmental impact reduction goals All Ricoh Group employees engage in envi- Environmental crises are forcing companies to lead social transfor- ronmental protection activities. We consider it vital for such efforts to deliver lasting results mations. The Ricoh Group aims to remain a valued and respected and focus on the long term. We therefore member of society by conserving the environment while generating formulated environmental impact reduc- profi ts through its businesses. We are developing cross-sectional tion goals for 2020 and 2050. We employ environmental technologies that contribute to conserving biodiver- back-scanning for those years in establishing targets in three-yearly environmental action sity to help the earth to regenerate. plans. • Energy conservation and Contributing to social sustainability based on the Comet Circle prevention of global warming concept Reduce total lifecycle carbon dioxide emis- Both Ricoh and society must change to materialize social sustainability. sions by the Ricoh Group (including emis- We therefore established the Comet Circle in 1994 as the basis for sions of the “fi ve gasses” converted into CO2) from the fi scal 2000 level by: fostering such a transformation. The Comet Circle presents our stance • 30% by 2020 on reducing environmental impact, refl ecting our scope as a manufac- • 87.5% by 2050 turer and seller and the entire lifecycles of our products, including • Resource conservation and recycling upstream and downstream activities. (1) Reduce the new input of resources from the fi scal 2007 level by: • 25% by 2020 We factor the Comet Circle into all aspects of our business in recog- • 87.5% by 2050 nition so that we can make the greatest contributions to reducing (2) Reduce the use of or prepare alterna- environmental impact because of our involvement in early phases of tive materials for the major materials product lifecycles. of products that are at high risk of depletion (e.g., crude oil, copper and chromium) by 2050. TM ■ Comet Circle —Our social sustainability concept • Pollution prevention Minimize risks of chemical substances 1 Identifying and reducing the total environmental impact at all stages of the lifecycle throughout the product lifecycle by 2020 2 Putting priority on inner loop recycling and promoting a multitiered recycling system in compliance with the Strategic Ap- 2-1 More economically rational recycling proach to International Chemicals Man- 2-2 Reducing the needs of new resources with greater use of recovered resources agement (SAICM) 3 Establishing a partnership at every stage * Revised in March 2012

Fossil and mineral resources etc. Parts Materials Materials Product manufac- manufac- supplier manufac- turer turer turer

Reuse of parts Sales company

Reuse of products User of recycling materials Long use Closed loop Generation of raw materials materials Open loop • Chemical recycling Product Parts recycling Materials Oil recovery • Metals recycling Maintenance materials recovery recovery recovery company, User company recycling smelting center center company company Metals

Thermal energy Energy recovery Disassembly collection (Energy, CO2) Collection Sorting and oil company center disassembly Recycling center Final Shredder disposal 1994 RICOH © company company Shredder dust Land ll Crushing of products

16 Corporate Profile New York

Sydney London

Our eco-billboards underscore our commitment to environmental management

■ Ricoh was the fi rst to install a completely dark if unable to secure suffi cient power solar-powered billboard in New York’s famed because of the weather, as such situations Times Square. Solar power charges storage would actually underscore our corporate batteries that illuminate LED fl oodlights. Daily commitment to natural energy. In 2011, we power generation is around 16 kilowatt- installed an eco-billboard in London that hours, preventing annual carbon dioxide employs both solar and wind power and set emissions of about two metric tons. When up another eco-billboard in Sydney. we decided to install the billboard, we were Visit the following site for more details or prepared to accept that the sign might go read the Ricoh Group Sustainability Report: http://www.ricoh.com/environment/

Corporate Profile 17 Global Reach

Delivering outstanding products and services worldwide

The Ricoh Group has sales and support, production, and research and development operations in around 200 countries under regional headquarters in Japan, the Americas, Europe, China, and the Asia-Pacifi c.

Approx. 200 500 1,903.4 billion yen countries and 461st in 2012 FY 2012 regions worldwide

Marketing areas Fortune Global 500 Consolidated net sales

■ Sales and support The Global Marketing Group combines strategies for the local sales and support operations of our fi ve regional headquarters to balance worldwide reach and local expertise.

■ Production Ricoh bases its global manufacturing and supply system on two key concepts. One is to site plants where the overriding consider- ations are effi ciency and quality. The other is to manufacture where the prime requirement is to accommodate the demands of local customers more swiftly.

■ Research and development We built a global research and development structure that harnesses outstanding talent and technical assets to innovate lead- ing-edge technologies for a worldwide market. We draw on local capabilities in R&D collaboration and swiftly refl ect customer requirements in our products and services.

■ Sales by Geographic Area ■ Sales by Category Other ¥136.1 billion 7.1% Other ¥139.7 billion 7.3% Industrial Products ¥96.5 billion Imaging & Solutions 5.1% ¥1,670.7 billion Europe FY Japan FY 87.8% ¥408.5 billion 2012 ¥886.4 billion 2012 21.5% 46.6% Network System Solutions Imaging Solutions The Americas ¥198.9 billion ¥1,471.8 billion ¥468.7 billion 10.5% 77.3% 24.6%

■ Net Sales A JapanB OverseasA (BillionsB of yen) 2008 2,219.9 2009 2,091.6 2010 2,015.8 2011 1,941.3 2012 A B 1,903.4 886.4 1,017.0 (FY) 0 500 1,000 1,500 2,000 2,500

Visit the following site for more details or read the Ricoh Group Sustainability Report: http://www.ricoh.com/IR/

18 Corporate Profile Sponsoring Excellence

Commitment to teamwork as a global and trusted player

We sponsor sports events and stadiums and help foster youth as part of an array of diverse initiatives to contribute broadly to social progress.

▲ LPGA Tour Championship Ricoh Cup, Japan ▲ Ricoh Women’s British Open, United Kingdom

▲ ATP tournaments (Europe and Asia-Pacific) ▲Ricoh Arena, United Kingdom

▲Official partner of Museum of Emerging Science and Innovation, Japan

▲ A.C. Milan, Italy ▲Ricoh Coliseum, Canada ©Makoto Hirata

Corporate Profile 19 A Solid Record of Innovating Value

77Years We will continue to revolutionize image processing

Ricoh started out by marketing sensitized paper and cameras. We have since innovated numerous image process- ing technologies to offer revolutionary products and services that help improve productivity and create knowledge

Early Years OA Pioneers Ricoh’s origins date to a decision of the Institute of Physical and In 1974, Ricoh launched the Rifax 600S, the world’s first high-speed Chemical Research to commercialize the fruits of its R&D by setting up office facsimile. In 1977, we coined the acronym OA for “office Rikagaku Kogyo Co., Ltd. In 1936, that company established Riken automation.” During the 1980s, we extended our office productivity Kankoshi Co., Ltd. (renamed Riken Optical Co., Ltd., in 1938, and support by rolling out a lineup that included computers and word Ricoh Company, Ltd., in 1963), to manufacture and sell sensitized processors, optical filing systems, and laser printers. paper. The Company started its camera business in 1937. In 1950, it created Japan’s fi rst mass production structure for cameras, driving 1970 Ricoh Pavilion at Japan Expo ’70 their popularity among consumers. The Company entered the business highlights the theme of a “Better machine fi eld in 1955 by launching the Ricopy 101. Vision for Humanity.” 1971 Introduces the Ricom 8 as its first 1936 Riken Kankoshi Co., Ltd. office computer. established to make and 1972 Launches the Ricoh PPC 900, its market sensitized paper, with first dry-electrostatic-transfer plain Kiyoshi Ichimura appointed paper copier. executive managing director. 1973 The Rifax 600S, the world’s first 1938 Renamed Riken Optical Co., high-speed office facsimile, Ltd. (until 1963). transmits a document from Tokyo 1946 Kiyoshi Ichimura becomes to New York via satellite. president. 1975 Commercializes the Ricopy DT1200, 1950 Launches the Ricohflex III a wet process-based plain paper camera, which spurred the copier that becomes the world’s popularization of cameras. top-selling copier. Becomes the office automation industry’s first 1955 Enters office copier field with Ricohflex III recipient of the Deming Prize. the Ricopy 101, its first diazo Rifax 600S model. 1976 Establishes the Environmental Promotion Section. Rifax 600S 1957 Wins Ohkochi Memorial adopted for use in the Production Prize for Montreal Olympic Games. establishing mass-production system for cameras. 1977 Coins OA for “office Ricopy 101 automation.” 1960 Ushers in low-cost, high- volume office copying with 1981 Starts marketing Ricoh brand the new Ricoh offset dry process plain paper copiers Ricopy DT1200 duplicator. in Europe and North America.

1962 Launches the Ricoh Auto Half, a half-framed model that proves a 1982 Introduces the Ricopy FT4060, the first dry-toner plain paper massive hit. copier.

1963 Renamed Ricoh Company, Ltd. 1984 The Rifax 1300HS receives a Nikkei Product Excellence Prize.

1965 Introduces the Ricopy BS-1 as its first electrostatic copier.

1968 Kiyoshi Ichimura passes away. The Digital Revolution In 1987, we pioneered MFPs with the IMAGIO 320. In 1996, we helped popularize digital models by launching the imagio MF200, a compact and highly affordable MFP. We thereafter released networkable and color offerings.

20 Corporate Profile 1985 Receives the Ohkochi Memorial Production Prize for developing 2002 Given the world’s highest ranking for corporate social a multi-product production system for MFPs. Develops speech responsibility by oekom Research AG (also in 2005 and 2006). recognition and optical character recognition technology. Joins the United Nations Global Compact.

1986 Adopts a new corporate logo to mark its 50th anniversary. 2003 The Ricoh Group receives a Gold Medal from the World Environment Center. 1987 The OHP313R overhead projector wins the Good Design Grand Award. 2004 Acquires Hitachi Printing Solutions, Ltd., which is renamed Ricoh Printing Systems, Ltd. 1989 Signs a Worldwide Sponsorship contract in the facsimile machine category for the 1992 Barcelona Olympic Games. 2005 Given highest AAA evaluation in the environmental ranking organized by Tohmatsu Evaluation and Certification Organization 1991 The Ricoh California Research Center develops the world's fastest (also in 2006). Given the world’s highest ranking for corporate color imaging compression algorithm. Establishes Ricoh Asia social responsibility by oekom Research AG (also in 2006). Industry (Shenzhen) Ltd., a manufacturing subsidiary in China. 2006 Lights up a major billboard atop the San-Ai Dream Center in 1992 Implements the Ricoh General Principles on the Environment to Ginza, Tokyo. spell out the Group’s conservation stance. 2007 InfoPrint Solutions Company, a 1993 Ricoh UK Products Ltd. is the first recipient of the Queen’s Award Ricoh-IBM joint venture, starts for Environmental Achievement. operations. 1994 Ricoh UK Products Ltd. receives a Highly Recommended prize 2008 Introduces the Ricoh Pro C900 from the European Better Environment Awards for Industry for color production printer. Acquires its chlorofluorocarbon-free recycling system. IKON Office Solutions, Inc. 1995 Launches its first digital camera, 2009 Releases its first reconditioned DC-1. Acquires Gestetner color MFP MP C3500RC/ Corporation (U.K.) and Savin C2500RC series in Japan. Corporation (U.S.). DC-1 Produces the world’s first biomass toner, used in the MP 6001GP 1996 Ricoh Corporation receives the MFP. Establishes Ricoh Manufacturing (Thailand), Ltd. first of five straight ENERGY 2010 Sets up a 100% eco-powered billboard in New York’s Times STAR awards from the Square. Launches the Projection System business. Environmental Protection Energy Star logo Agency of the U.S. 2011 Launches the Unified Communication System business to efficiently integrate video, voice and other information data. 1998 The Rifax BL110 Shataro2 facsimile machine receives the Japan Establishes PENTAX Ricoh Imaging Company, Ltd. Receives the Machinery Federation President’s Award at the 18th Energy Award of Director-General of the Industrial Science And Saving Excellent Awards. Technology Policy and Environment Bureau, Ministry of Economy, 1999 Receives the the Japan Quality Award. Trade and Industry for its dry washing technology that removes residue without solvents or water.

Going Global 2012 Releases MP 9002/7502/6002/6002GP series, the industry’s first digital high-speed monochrome MFPs that feature a number of Ricoh’s overseas expansion began in the 1970s, when the Company steel parts made from steel scrap. Ricopy 101, the diazo copier began selling on an original equipment manufacturer basis. U.K.-based launched in 1955, is included in the list of Japan’s Mechanical Gestetner became part of the Group in the late 1990s as part of efforts Engineering Heritage. to build a global sales support structure. We have expanded our 2013 Listed in the “Global 100 Most Sustainable Corporations in the operational scope, entering the production printing market and World” by Corporate Knights, Inc. of Canada for the ninth year in a row. Selected for inclusion in the FTSE4Good Global Index, reinforcing our solutions business while deploying network appliances a leading stock index for sustainability investment for 10 years in linked to cloud services. a row.

2000 Obtains the Eco Mark certification for copiers, marking a first for Visit the following site for details: the industry. http://www.ricoh.com/about/company/history/

2001 Receives the Minister of Economy, Trade and Industry Award for the advanced nvironmental features of the imagio Neo 350 series. Acquires Lanier Worldwide, Inc.

Corporate Profile 21 Ricoh Company, Ltd. Ricoh Building, 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan Phone: +81-3-6278-2111 http://www.ricoh.com/

Ricoh Americas Corporation 70 Valley Stream Parkway Malvern, Pennsylvania 19355, U.S.A. Phone: +1-610-296-8000 http://www.ricoh-usa.com/

Ricoh Europe PLC 20 Triton Street, London. NW1 3BF, United Kingdom Phone: +44-20-7465-1000 http://www.ricoh-europe.com/

Ricoh Asia Pacific Pte Ltd. 103 Penang Road #08-01/07, VISIONCREST Commercial, Singapore, 238467 Phone: +65-6830-5888 http://www.ricoh-ap.com/

Ricoh China Co., Ltd. 20th Fl, Lansheng Building, No.2-8, Huaihai Zhong Road, Shanghai, P.R. China 200021 Phone: +86-21-5238-0222 http://www.ricoh.com.cn/