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Corporate Profile Corporate Profile Making Ideas Count Corporate Profile Corporate Profile The Ricoh Group provides an array of image processing equipment and other products and services in keeping with The RICOH Way its customer-centric focus on creating value. Our lineup includes digital multifunction printers (MFPs), printers, laser Founding Principle printers, facsimile machines, production printers and systems, projection systems, digital duplicators, and other The Spirit of Three Loves equipment and related consumables, services, and soft- Love your neighbor, Love your country, Love your work ware. We also supply cloud services and network appli- —Kiyoshi Ichimura, founder ances, as well as digital cameras, thermal media, PC unit Ricoh founder Kiyoshi Ichimura formulated these principles in 1946. They inform how we do business, encouraging us to constantly improve and contribute to the products, and semiconductor devices. wellbeing of all stakeholders. The principles embody Mr. Ichimura’s dedication by championing mutual respect, contributing to society by cherishing the planet, and encouraging our people to fi nd meaning in work and passionately take on new challenges. Mission, Vision, and Values Mission Statement At the Ricoh Group, we are committed to providing excellence to improve the quality of living. Vision Statement To be the most trusted brand with irresistible appeal in the global market. Values Statement To be one global company, we must care about people, our profession, our society, and our planet. We must dedicate our winning spirit, innovation and teamwork to sharpen our customer-centric focus, and we also must commit to the highest standards of ethics and integrity. Please visit the following website for a detailed explanation of our Mission, Vision, and Values: http://www.ricoh.com/about/commitment/philosophy/ Contents About the Cover Message from the Chairman and President 1 Numbers on the cover highlight several of Ricoh’s key achievements in its drive to deliver new value for its customers, notably that it: Spotlighting Ricoh’s Service Solutions 2 ● Was No. 1 in the global A3 MFP (including single function copiers)* market in 2011 in terms Products Imaging and Solutions 8 of shipments Industrial Products and Other 10 ● Operates in around 200 countries (as of December 2012) Technological Innovation 12 ● Has acquired 39,254 patents worldwide (as of March 31, 2012) ● Seeks to reduce Group carbon dioxide emissions by 87.5% from the fiscal 2000 level by fiscal Corporate Social Responsibility 14 2050 Environmental Management 16 ● Is among 140 companies that Ethisphere Institute named as the world's most ethical Global Reach 18 Ricoh marked its 77th anniversary in 2013, and remains committed to providing new value to its customers. Sponsoring Excellence 19 *Source: IDC’s Worldwide Quarterly Hardcopy Peripherals Tracker, 2012 Q2 A Solid Record of Innovating Value 20 (All other figures above are as of December 2012) Message from the Chairman and President Everything we do is about delivering customer value Ricoh has grown with its customers since its creation in Underscoring these endeavors is the “imagine.change.” 1936 by devoting its energies to delivering innovative corporate tagline, which we introduced in April 2012 to products and services. convey the notion that collective imagination can pave the way for change. We aim to keep growing by drawing on The RICOH Way to build trust with customers by helping them to enhance We will leverage “imagine.change.” in concerted efforts to productivity and manage knowledge. At the same time, innovate beyond customer expectations so we can remain we will pursue management that balances environmental a valued and trusted business partner well into the future. conservation and profits. Globalization poses increasingly complex social challenges. It is also accelerating changes in the business climate. At Ricoh, we believe that we can continue to innovate by generating economic value through our operations while helping resolve social issues, thereby producing even more value for all stakeholders. These considerations prompted us to launch our 17th Mid- Term Management Plan in April 2011. The prime strategies of this three-year initiative are to create and integrate our businesses and establish highly efficient management. At the same time, we are strengthening and expanding core operations while cultivating new businesses. Masamitsu Sakurai Shiro Kondo Chairman President and Chief Executive Officer Corporate Profile 1 Spotlighting Ricoh’s Service Solutions Anticipating change to help boost customer productivity Business has changed dramatically in the past two decades. ■ Information Technology Services (ITS) Companies operate globally and share much of their infor- We provide a single point of contact for all IT support to mation digitally, so they must network their equipment to totally optimize office environments. These services cover survive and prosper. Ricoh can accommodate changing work everything from product procurement to full IT infrastruc- styles with an array of products and solutions that can deliver ture support through continuous monitoring and opera- complete value packages for customer business processes. tional support for devices. We help customers through measures to reduce their costs, enhance security, and We can greatly enhance the productivity of our customers by maintain business continuity. optimizing their office equipment worldwide, offering complete administrative support for networked office envi- ■ Total Green Office Solution (TGOS) ronments and slashing operating costs while helping to We help customers to comprehensively visualize environ- reduce environmental impact. mental impacts throughout product lifecycles, enabling them to optimally select and install equipment based on ■Managed Document Services (MDS) analysis of their printing and usage needs. TGOS services We focus on processes, people, technology, and innova- extend from proposals for recycling and reusing products tion to drive continuous improvement. We help organiza- to providing reports on power consumption and the use tions flexibly so they can better manage and leverage of energy-saving modes. information. Complementing the services management underpinning our print and document services program are consultation and proven project and change manage- ment methodologies. Providing Solutions and Services to Annual Meetings of IMF and World Bank Group in Japan The International Monetary Fund and the World Bank Group convened energy-saving technology and by maintaining and supporting this their 67th annual meetings from October 9 through 14, 2012. equipment around the clock. We additionally customized our RICOH Around 20,000 people attended these gatherings, which were in Smart Presenter application, a tablet-based paperless meeting solution, Tokyo for the first time in 48 years. Ricoh drew on its synergies in which enabled simultaneous sharing of materials with audiences and document processing, IT services, and communications to provide a emailing of handwritten memos and meeting materials. complete array of advanced products and services that helped Ricoh supported the Cool Japan initiative, which showcases the streamline meeting efficiency. nation’s many unique cultural and technological offerings, through One solution was a multi-projection system that connects three these solutions and services. ultra-short-throw projector. It mesmerized visitors by showing dynamic images on a 3.84-meter-wide screen. We set up digital signage with easy installation while making good use of the limited space (by using a glass window as a display screen) to deliver real-time information on meeting proceedings. We combined a Unified Communication System with an ultra- short-throw projector to set up a virtual help desk that provided face- to-face communication between visitors and operators in a remote location. We helped participants share information globally by supplying a One PJ WX4130 ultra-short-throw projector was housed total of 750 digital multifunction devices and printers employing in each of three black boxes in front of the screen 2 Corporate Profile MDS ■ Driving productivity with an adaptive approach • Phase 1: Understand We apply best practices to identify customer workfl ows, goals, and document needs. Our experts assess and defi ne current environments and fully understand customer capabilities, limitations, and true costs. • Phase 2: Improve We recommend ways to enhance effi ciency and productivity and drive measurable and sustained cost savings that match customers’ strategic objectives. • Phase 3: Transform We provide roadmaps to reaching desired states and align leadership goals and end-user behavior so customers can reach their objectives quickly. • Phase 4: Govern Our services measurably and sustainably save money and improve fl eet productivity and workfl ow, reducing customer IT efforts and enhancing end-user satisfaction. • Phase 5: Optimize Our experts work as extensions of customer staff, transforming workfl ows and enabling organizations to deliver the right information at the right time in the right format while saving money. ITS ■ Providing a single point of contact • IT Infrastructure Services We assess IT environments, handle everything from design through installation and maintenance, and help reduce the burdens of IT infrastructure management. • Managed IT Services We monitor servers and networks remotely, swiftly identifying problems and restoring services. We offer troubleshooting
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