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Ricoh Group Sustainability Report 2012

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Ricoh Group Sustainability Report 2012 Ricoh Group Sustainability Report 2012 To more effectively communicate its corporate policy and business activities, the Ricoh Group introduces an integrated financial, social and environmental report. Based on the belief that economic, social, and environmental issues are inseparable, the Ricoh Group is committed to making contributions to the creation of a sustainable society. To communicate its corporate stance and structure underpinned by this concept as well as the business activities undertaken towards the above end, the Group has annually published three reports—the Annual Report, Sustainability Report (Corporate Social Responsibility), and Sustainability Report (Environment)—each of which focuses on a different area. This time, however, we have integrated these reports in order to more effectively offer an overall picture of our policies and activities. The Ricoh Group Sustainability Report 2012, the first report created under the new policy, has also been designed to be more than just a report of the results of our activities. The new report includes a more detailed description of the underlying ideas, policies and strategies, aiming to help stakeholders deepen their understanding of and support for the Group’s efforts. ■ Signing the UN Global Compact ■ Compilation based on the seven core subjects of ISO 26000 Ricoh was amongst the first wave of Japanese companies to sign In compiling this report, the Ricoh Group reviewed and evaluated its major efforts made on to the United Nations (UN) Global Compact that was launched during the reporting period based on the seven core subjects of ISO 26000, the international in 2000. Since 2008, the Company has been serving as one of the standard for social responsibility (below). Under this editorial policy, this report has been directors on the Global Compact Japan Network. organized in accordance with these seven themes, for each of which, specific topics and activities have been selected to meet the interest of various stakeholders. The Ten Principles of the UN Global Compact Community involvement Human rights • Businesses should support and respect the protection of and development Human Rights internationally proclaimed human rights; and • make sure that they are not complicit in human rights abuses. Consumer issues Organizational Labour practices governance • Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; • the elimination of all forms of forced and compulsory labour; Fair operating practices The environment Labour • the effective abolition of child labour; and • the elimination of discrimination in respect of employment and occupation ■ Guidelines used for reference • Businesses should support a precautionary approach to The following guidelines have been used for reference in compiling this report, environmental challenges; particularly to ensure that the reporting items are appropriately selected and organized. • undertake initiatives to promote greater environmental Environment • GRI Sustainability Reporting Guidelines (G3.1) responsibility; and • encourage the development and diffusion of environmentally • The Japanese Ministry of the Environment’s Environmental Reporting Guidelines 2007 friendly technologies. • United Nations Global Compact Communication on Progress Policy • Businesses should work against corruption in all its forms, Anti-corruption including extortion and bribery 1 Ricoh Group Sustainability Report 2012 Policy for information provision The Ricoh Group believes that adequate communication is essential to building and deepening mutual understanding between corporations and society. With this belief, we will work to provide relevant information in a timely and fair manner, aiming to expand understanding of the Group among the many people in society. About this report / Contents ..............................................................1 ■ Publicity tools ● Website ● PDF (brochure) To Our Stakeholders and Customers ......................................... 3 High About the Ricoh Group .............................................................. 5 Top Interview ............................................................................. 11 Level of public interest public of Level Ricoh Group Sustainability Report 2012 The RICOH Way ......................................................................... 17 Corporate Governance ............................................................. 21 Medium Human Resources Management .............................................. 29 Respect for Human Rights ........................................................ 33 WEB www.ricoh.com/about/sustainability/ Innovation .................................................................................. 37 Products and Solutions for the Office ..................................... 43 Low Medium High Level of importance Production Printing ................................................................... 51 to the Ricoh Group Supply Chain Management ...................................................... 55 Sustainable Environmental Management ............................... 61 ■ Structure of sustainability-related webpages To Grow with Society ............................................................... 75 Corporate information [About Ricoh Group] WEB www.ricoh.com/about/ History of the Ricoh Group .......................................................... 85 Financial Overview/Consolidated Financial Statements/ [Investor Relations] Key Financial Indicators ............................................................... 89 WEB www.ricoh.com/IR/ Major CSR Indicators and Our Performance ................................ 97 Company Data ............................................................................ 99 [CSR management] Index by Term ............................................................................100 WEB www.ricoh.com/csr/ [Environmental management] WEB www.ricoh.com/environment/ ● Forward-looking statements The plans, prospects, strategies and other statements, except for the historical events, mentioned in this material are forward-looking statements with respect to future events and business results. Those ■ Target readers statements were made based on the judge of Ricoh Directors from the information that is now obtainable. Actual results may differ materially from those projected or implied in such forward-looking statements Current and future stakeholders of the Ricoh Group and from any historical trends. Please refrain from judging only from these forward-looking statements with respect to future events and business results. The following important factors, without limiting the ■ Scope of reporting generality of the foregoing, could affect future results and could cause those results to differ materially Ricoh Co., Ltd. and its consolidated subsidiaries from those expressed in the forward-looking statements: a. General economic conditions and business trend ■ Reporting period b. Exchange rates and their fluctuations c. Rapid technological innovation This report covers the year ended March 2012 (from April 1, 2011 to March 31, 2012). d. Uncertainty as to Ricoh’s ability to continue to design, develop, produce and market products and However, some activities from the year ending March 2013 are included. services that achieve market acceptance in hot competitive market Risk factors WEB www.ricoh.com/IR/risk.html ■ Important organizational changes made during the reporting period No company’s name and/or organization’s name used, quoted and/or referenced in this material shall be ● On April 1, 2011, Ricoh Production Print Solutions LLC was established, the result of interpreted as a recommendation and/or endorsement by Ricoh. integrating InfoPrint Solutions Company and Ricoh’s Production Printing division, This material is not an offer or a solicitation to make investments. Please do not rely on this material as your sole source of information for your actual investments, and be aware that decisions regarding with the aim of strengthening the production printing business. investments are the responsibility of themselves. ● On October 1, 2011, PENTAX Ricoh Imaging Company Ltd. was established following Ricoh’s acquisition of PENTAX Imaging Systems Business from HOYA Corporation. ● Exchange rates referred to in this report The new company aims to offer an enhanced product/service lineup by combining the The translation of Japanese yen amounts into U.S. dollar equivalents as of and for the year ended March strength of the acquired business and Ricoh’s digital camera business. 31, 2012 is included solely for the convenience of readers outside Japan and has been made using the exchange rate of ¥79 to US$1, the approximate rate of exchange prevailing at the Federal Reserve Board on March 31, 2012. Ricoh Group Sustainability Report 2012 2 To Our Stakeholders and Customers To Our Stakeholders and Customers Since its foundation in 1936, the Ricoh Group has The year 2011 saw Japanese and global economies consistently endeavored to develop and provide continuously plagued by a series of adverse factors, innovation-driven products and services mainly including the Great East Japan Earthquake, the in offering printing and document management Thai flooding, Europe’s debt crisis and fluctuating solutions to an increasing number of customers. exchange rates. The resulting severe business environment, combined with expenses accrued To facilitate this commitment
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