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YOUR VOICE MATTERS Pauletta Tonilas, AGM Communications Attachment: Communications Presentation (4012 : Communication Outreach)

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YOUR VOICE MATTERS Pauletta Tonilas, AGM Communications Attachment: Communications Presentation (4012 : Communication Outreach) 2.1.a Dave Genova, General Manager and CEO Mike Meader, AGM Safety & Security Michael Ford, Chief Operating Officer Heather McKillop, AGM Finance & Administration YOUR VOICE MATTERS Pauletta Tonilas, AGM Communications Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 3 2.1.a YOUR VOICE MATTERS: Public input on a temporary service reduction Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 4 2.1.a BACKGROUND Event Title Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 5 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE BACKGROUND OPERATOR SHORTAGE RTD started experiencing an operator shortage in 2015 • Safety and reliability are core values at RTD, and the operator shortage is impacting those values • Operator shortage is now impacting ability to deliver current level of service • Since 2013, 600,000 hours of service have been added • Low unemployment impacting labor force nationwide 4 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 6 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE SAFETY AND RELIABILITY CONTRIBUTING FACTORS • Safety and reliability are part of our value system Mandating is affecting • Preventable accidents have quality of life increased slightly o Fatigue o Increased leave • Most operators mandated to o Lack of family time work six days/week every week o Relationship impacts o Health issues • Impacting supervisors and o Depression Division personnel as well 5 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 7 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE WORKFORCE HISTORY IN THE LAST 33 MONTHS OF RECRUITMENT 6 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 8 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE MANDATING THE WORKFORCE AVERAGE MANDATING OF FULL-TIME EMPLOYEES FOR 2019 7 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 9 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE DROPPED RUNS NUMBER OF HOURS OF DROPPED RUNS FOR BUS AND RAIL 8 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 10 2.1.a RECRUITING & RETENTION EFFORTS Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 11 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE RECRUITING & RETENTION EFFORTS EXTRAORDINARY EFFORTS FOR PAST 3 YEARS • Comprehensive multimedia marketing • Increased shift differential pay campaign within and outside RTD district including colleges and tech schools • Incentive pay for mandated work and split shifts • Job fairs, veteran/military expos • Increased professional funds for education • Referral bonuses ($2,000 and $1,000) • Work environment adjustments • More efficient hiring process • Overtime paid at time and a half • Pay increases 10 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 12 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE RECRUITING & RETENTION EFFORTS TRAINING & UNION COLLABORATION Bus Operators • 7-week training program o half in the classroom o half behind the wheel Light Rail Operators • 11-week training program o 5 weeks of classroom and field training o 5 weeks of revenue training o 1 week for certifications • Working with Union leadership to provide more flexibility on how we use our workforce 11 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 13 2.1.a WHAT’S A POTENTIAL SOLUTION? Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 14 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE WHAT’S A POTENTIAL SOLUTION CONSIDERING A POTENTIAL TEMPORARY SERVICE REDUCTION • RTD considering proposal to temporarily reduce service in response to ongoing labor shortage, and issues with recruiting and retaining bus and light rail operators. • Potential temporary service reduction would align service with our available workforce. • We have exhausted other viable options. • Reduction plan would apply to bus and light rail services. • Does not apply to A, B, or G lines. 13 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 15 2.1.a THEDEVEL OUTREOPING THEAC MOBILITYH METHODOL OF THE FUTUREOGY – EMPLOYEE FEEDBACK RTD COLLECTED FEEDBACK FROM OUR COMMUNITIES NOV 4-17 Employee feedback • Email • Listening sessions (all employees given the opportunity to participate) 14 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 16 2.1.a THEDEVEL OUTREOPING THEAC MOBILITYH METHODOL OF THE FUTUREOGY – PUBLIC FEEDBACK RTD COLLECTED FEEDBACK FROM OUR COMMUNITIES NOV 4-17 Public feedback – Online Survey • Telephone town hall (5,000 participants) • Pop-ups at bus and light rail stations (19 events, 2,700 participants) • Social Media (73,265 impressions) • Digital - Email (sent to 50,000 people in RTD database) - Geofencing/Geofarming at rail stations plus digital display ads (4,332,203 impressions served) 15 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 17 2.1.a THEDEVEL OUTREOPING THEAC MOBILITYH METHODOL OF THE FUTUREOGY – KEY STAKEHOLDER FEEDBACK RTD COLLECTED FEEDBACK FROM OUR COMMUNITIES NOV 4-17 Stakeholder feedback • Stakeholder meetings (97 participants) 16 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 18 2.1.a WHAT DID THE PEOPLE SAY? Event Title Speaker Name Here xx/xx/xxx Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 19 2.1.a EMPLOYEE FEEDBACK Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 20 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE EMPLOYEE FEEDBACK MAJOR THEMES FROM 170 OPERATORS “I like having overtime. I'm used to the money. Anything less THEMES OPPOSING would not be enough.” A SERVICE REDUCTION • Service reduction will negatively “I rely on my income to take care impact customers of my family and my bills.” • Operators want/need the overtime to pay bills, etc. • Operators believe increased pay “Most passengers have come to and benefits will attract and depend on a consistent, reliable retain operators source of public transit.” 19 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 21 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE EMPLOYEE FEEDBACK MAJOR THEMES FROM 170 OPERATORS “No time for sleep, no time with THEMES IN FAVOR OF family, no time to take care of A SERVICE REDUCTION house thing.” • RTD should implement a reduction and adjust headways/drop low ridership runs/routes “I feel like I'm going to have a • Implementing a reduction would allow for mental breakdown at times.” more days off, improving operator well-being • Current mandating negatively affects operators’ family/personal life • Customers are unhappy “I'm getting more complaints • Current mandating negatively affects health from passengers.” • Operators feel they are treated inhumanely 20 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 22 2.1.a PUBLIC FEEDBACK Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 23 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE PUBLIC FEEDBACK– SURVEY RESULTS 22 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 24 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE PUBLIC FEEDBACK– TELEPHONE TOWN HALL 23 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 25 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE PUBLIC FEEDBACK– SOCIAL MEDIA COMMENTS FEEDBACK CATEGORIES BASED ON 300 RESPONDENTS “If it’s not convenient for me to take transit, EXISTING SERVICE I will drive my car…” “RTD is basically saying our options are SURVEY COMMENTS infrequency and inconsistency…” “Just make the cuts now instead of playing RECOMMENDATIONS RTD roulette every morning…” “Raise the pay and hire more drivers. Operate OTHER COMMENTS like a business...” 24 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 26 2.1.a KEY STAKEHOLDERS Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 27 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE KEY STAKEHOLDER FEEDBACK 26 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 28 2.1.a NEXT STEPS Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 29 2.1.a DEVELOPING THE MOBILITY OF THE FUTURE NEXT STEPS 28 REGIONAL TRANSPORTATION DISTRICT Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 30 2.1.a Attachment: Communications Presentation (4012 : Communication Outreach) Packet Pg. 31 2.1.b Operator Shortage/Temporary Service Reduction Proposal Fact Sheet OPERATOR SHORTAGE RTD is considering a proposal to temporarily reduce service in response to an ongoing labor shortage, as well as issues with recruiting and retaining bus and light rail operators. Many bus and rail operators have been mandated
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