Ixworth Surgery

IXWORTH SURGERY Ixworth Surgery Peddars Close Ixworth PRACTICE BOOKLET Bury St Edmunds

Suffolk IP31 2HD

Telephone: www.ixworthsurgery.co.uk 01359 230252

[email protected] Branch Surgery: Stanton Health Centre 12 The Chase Last Updated 04/11/19 Stanton Bury St Edmunds Suffolk Please keep in a safe place IP31 2XA Ixworth Surgery

WELCOME YOUR DOCTORS At Ixworth Surgery we acknowledge that village life remains distinct from that in a Dr Anne Tebbit town. Our aim is to provide excellent 21st BSc (Hons), MBBS, MRCP(UK), DFFP century medical care, whilst retaining the London 1991 traditional style and personal approach of Qualified from Kings College London in country doctoring. 1991. Joined Ixworth Surgery as a part time partner in 1997 and has special The practice now offers free WiFi to all its interests in women’s health. patients whilst they are in the waiting room. Dr Calum Hart Please check our screens in the Reception MBChB, DA, ACCAM Aberdeen 1988 area for useful information and updates Qualified from Aberdeen in 1988. Joined when you visit the surgery. Ixworth Surgery as a part time partner in 1999 and has special interests in SURGERY TIMES immediate care and minor Surgery. Ixworth: Monday, Wednesday, Thursday & Friday Dr Vijay Chandraraj 8.00 am to 6.30 pm MBChB, MRCGP Tuesday 7.00 am to 6.30 pm Qualified from Liverpool in 2000. Joined

Ixworth Sugery in 2008 and has interests Out of Hours Service from 6.30 pm to 8.00 in musculoskeletal medicine and minor am daily and weekends is provided by surgery. NHS 111. Please dial 111 for this service.

This will be charged at local call rate. Dr Karoline Chan Bmed Sci, MBBS, DLOHNS, MRCGP Stanton: Qualified from Nottingham in 1996. Doctors - Monday, Tuesday, Thursday and Joined Ixworth Surgery in 2008 and has Friday mornings 9.00 am to 11.30 am interests in ENT and musculoskeletal Practice Nurse - Thursday 10:50-12:20 medicine.

Healthcare Assistant - Monday 10:50- Dr Matthew Lockyer 12:20 BSc (Hons), MBBS, DCH, DRCOG, MRCGP, DFFP London 1984 Joined DISABLED ACCESS Ixworth Surgery in 1988 and has interests Car spaces for the disabled are marked in in Diabetes, Audit, Research and Child the car park. Wheelchair access to the Health. building is via the front entrance. Patient Dr Vivek Parbhakar services are provided at ground floor level. MB ChB DRCOG 2013 University Glasgow A disabled patients WC is provided. If Joined Ixworth Surgery Nov 2018 access proves difficult for any of our disabled patients, we would be happy to consider any suggestions for improvement.

IxworthIxworth SurgSurgeeryry

WHICH DAYS ARE THE DOCTORS Thursday Morning HERE? Dr Lockyer Dr Hart Monday Morning Dr Chan Dr Chandraraj (Stanton) Dr Tebbit (Stanton) Dr Hart

Dr Tebbit Dr Parbhakar Thursday Afternoon Dr Lockyer Monday Afternoon Dr Chan Dr Chandraraj Dr Tebbit Dr Hart Dr Tebbit Friday Morning Dr Parbhakar Dr Chan Dr Chandraraj (Stanton) Tuesday Morning Dr Lockyer (Stanton) Dr Tebbit

Dr Chan (Stanton) Friday Afternoon Dr Hart Dr Chan Dr Chandraraj Dr Chandraraj Dr Lockyer Tuesday Afternoon Dr Tebbit Dr Hart Dr Chan Dr Chandraraj

Wednesday Morning Dr Chandraraj Dr Chan Dr Parbhakar

Wednesday Afternoon Dr Chandraraj Dr Chan Dr Parbhakar

Ixworth Surgery

YOUR STAFF ASSOCIATED STAFF

MANAGEMENT TEAM COMMUNITY NURSES Sara Deblassie Tel: 0300 1232425 Practice Manager Their task is to provide nursing care to

patients who are too unwell to leave their Shirley Cook homes and patients requiring homecare Assistant Practice Manager following a stay in hospital. These nurses NURSING TEAM work in close liaison with the Doctors who Maria Tyler, Nurse Practitioner Anna refer patients to them when necessary. McVittie, Nurse Practitioner Deirdre They can be contacted by telephone.. Siddaway, Respiratory Nurse MIDWIFE Specialist Self-referral at Georgina More, Practice Nurse www.whs.nhs.uk/pregnancy Lucy Moore, Practice Nurse The midwife, with the Doctor, provides Audrey Black, Practice Nurse antenatal and postnatal care. She runs a Vikki Thorpe, Practice Nurse weekly antenatal clinic at the Surgery. She HEALTHCARE ASSISTANTS organizes antenatal classes and also visits Kathrin Dodge all mothers and new babies following their discharge from hospital. PHARMACISTS Rita Okeke HEALTH VISITING TEAM Emma Maude Tel: 01359 253915 Ngozi Okonkwo The Health visitors are registered nurses Paul Heeks with extended training in family relationships and child development. Their aim is to DISPENSING TEAM promote health and prevent ill health. Justine, Linda, Jacqui, Lauren, Amy, Dawn, Sam, Katie, Katrina, Georgia Child Health Clinics and Emily. Ixworth Surgery 2nd Wednesday and 4th Wednesday of each month. MEDICAL SECRETARIES Lynn Stanton Bluebells Children’s Centre every Tuesday 1.30 - 3.30pm PAYMENT ADMINISTRATOR Anita RAF Honington Community Centre 1st and 3rd Thursday of each month 10.00-12.00pm RECEPTION TEAM Lesley, Mandy, Lynn, Jane, Laura, Thurston, New Green Centre 3rd Thursday Tyler, Phoebe, Courtney and Mollie each month 10-11am

DATA TEAM Woolpit Health Centre 1st and 3rd Josh, Lynn and Phoebe Wednesday each month 2-4pm

DIETICIAN If indicated the doctor will refer you to the Dietician who visits the surgery once a month. Ixworth Surgery

CARERS hours (if ordered before 5pm) for your If you are a carer and require further repeat prescription to be processed, information, advice, support or excluding Saturdays, Sundays and reassurance please contact Reception Bank Holidays. The usual quantity is for on 01359 230252. one month (28 days). Sometimes you will be asked to see the doctor before Suffolk Family Carers are in the waiting any more repeat prescriptions are room 9-12am on the first Wednesday of given. each month. Repeat prescription delivery service ORTHOPTIC CLINIC The Orthoptic Clinic is held once a We deliver medication to patients of the month. Appointments are made by practice. We also collect repeat referral from your Doctor. prescription requests from Barningham Post Office, Hopton Post Office, DISPENSARY/REPEAT Pakenham Post Office, Stanton Post PRESCRIPTIONS Office and Rolfe’s Butchers in Walsham Opening Time: Le Willows. Please contact us to find Monday to Friday 8.30am to 6.30pm out more information and/or arrange this Saturday 9.00am to 1.00pm service.

We dispense medicine directly from the If you use any of the above delivery surgery to almost all patients. We can services you can pay for you also make up prescriptions issued prescription by cash or credit card. elsewhere eg. Own GP, dentist or the hospital for patients or people not Only patients under 16 or over 60 are registered with us. We stock most exempt from NHS prescription charges common medicines and can obtain and do not need to advise us of their special drugs. exemption certificate, pre-payment certificate, income support etc, please Payment can be made by cash or credit advise us each time you order card. medication so that we can fill in the

How do I get a repeat prescription? reverse of the prescription on your We have a computerised prescribing behalf. system and if you need regular medication you will be given a printout Social Prescriber with the drugs you take listed on it. Tick A social prescriber is in the practice on the items you require and either bring Fridays and can assist with all types of the printout to dispensary, send it by social concerns, including connecting post, or complete the online Repeat with social activities and groups help Prescription form. with benefits and help in the home.

Please order your repeat prescription well in advance

On leaving your order at the dispensary during the working week it will take 48 Ixworth Surgery

OTHER INFORMATION able to express your sharing preferences. Practice Area Stanton, Walsham le Willows, Temporary Residents Wattisfield, Badwell Ash, Gt Ashfield, We provide a Temporary Patient service Stowlangtoft, Norton, Tostock, for anyone staying within our Practice Thurston, Gt Barton, Pakenham, area. This could be whilst on holiday, Ixworth, Bardwell, Hepworth, staying with relatives etc. Just call into Barningham, Market Weston, Coney the Surgery, fill in one of our Temporary Weston, Ixworth Thorpe, Sapiston, Resident Forms and we will assist you. Euston, Fakenham Magna, Honington, Troston, Gt Livermere, Lt Livermere, How do I make an appointment? All Ampton, Ingham, Barnham consultations are by appointment and can be made at Reception or by How to I register? telephone 01359 230252 during Providing you reside within our Practice opening hours. Please book well in area as above, you can register with us. advance for routine appointments. It’s easy! Simply call into the surgery After taking some details, the and complete a Registration Form. On receptionist will offer you the next completion, you will be registered onto available appointment with the most our computer system and will be eligible appropriate member of the team. for medical assistance straight away. During the registration process you will Appointments for blood tests are be allocated a named accountable GP, available up to 10.30 each morning. who will have overall responsibility for Once these are fully booked, you may your care, you can however make an be asked to attend the hospital for your appointment with any of the available blood test.

clinicians at the surgery. If you would In addition to this some doctor like to know who your accountable GP appointments can be made via the is please ask at reception. Your medical online system. To have access to the records will be automatically transferred online system please ask at reception. by the Health Authority from your previous Practice, a New Patient Check Failure to Attend (DNA) with the Health Care Assistant is If you no longer require your available on request. This is a basic appointment, please phone to cancel it appointment to gather medical history – someone else may need it! etc. and to welcome you to our Practice. You may choose to complete a form to What if I want to know the result of a give consent to someone with whom we test? may discuss your medical health. There Please telephone 01359 230252 after is no obligation but please ask at 2.00 pm. This line is confidential.

reception if you would like a consent What if I want to request a visit? form. Telephone 01359 230252 before 10am

Along with the registration form there is if possible and ask the receptionist. The a New Patient Questionnaire to request will be Complete and also a form for you to be Ixworth Surgery

passed to the duty doctor who may Information contact you and offer advice as well as The Doctors, Staff and everyone else discussing the visit. Alternatively, the working for the NHS have a legal duty duty doctor may ask the receptionist to to maintain the highest level of contact you confirming that your visit confidentiality about patient information. has been accepted. The Data Protection Act requires everyone who handles personal What if you want to talk to a doctor information to comply with a number of on the telephone? important principles and these are Telephone 01359 230252 and ask to strictly adhered to within the surgery. speak to the doctor. The doctors are Everyone should be able to see the happy to talk to you on the telephone as information that is kept on their medical this can sometimes save having a face records. If you wish to see your own to face appointment. medical records you should ask your

Doctor or submit a request in writing to What if I need a special medical the Practice. examination?

Telephone 01359 230252 and the The practice privacy notice advises receptionist will make an appointment who else we may share data with. We for you. Each doctor has set will only give your relatives, friends and appointment times for such carers information if you want us to and examinations as they require more time have signed a consent form. than can be allocated during a normal surgery. There may be a charge for The Patient Association non-NHS medicals. This group was established in 1988 and all patients who register with Ixworth Out of Hours Surgery are automatically members. If you need urgent medical attention or There are no charges. The aims of the advice when the surgery is closed group are: please dial 111 direct. • To enhance communication and Patient Responsibility Patients are collaboration between the patients asked to keep appointments promptly and the surgery and to notify the surgery as soon as • Arrange free Health Education possible of a cancellation. Valuable sessions on various topics for surgery time is wasted by those patients patients. who do not attend booked • To provide a volunteer transport appointments. Appointments can now scheme to enable patients with no be cancelled by leaving a message on other means of reaching either the the telephone system or on line. Ixworth or Stanton surgery to attend Patients who are violent or abusive to for consultation. Patients are not Doctors, Staff or charged for the transport service other persons on practice premises may but donations can be made to the be removed from the practice list and association. referred to NHS England for registration at another practice. For further information please see the screens at Ixworth Surgery or ask at Reception. Ixworth Surgery

Nursing Responsibilities Healthcare Clinic Our Nursing Team is currently made up Our Healthcare Assistant also offers of 2 Nurse Practitioners, 1 Specialist Blood Tests, ECGs, Blood Pressure Nurses and 4 Practice Nurses and checks, New patient checks, Stop between them they are able to deal with Smoking, Weight Clinic and Dressings. a wide range of items, freeing up valuable Doctors time for those more Travelling Abroad complex cases. Below are just a few We offer travel vaccinations and examples, if you are unsure please ask information for people travelling abroad, the receptionist who will be more than some of which are chargeable. Please happy to ensure your appointment is contact us as soon as possible after booked with the most appropriate booking your trip abroad, you will need clinician. to complete a form with details of your trip. This can be collected from the Acute and Minor Illness surgery or downloaded from our Cervical smears website. An appointment will be made Asthma Checks for you when the completed form is Well Man/Woman Checks returned. The website Travel advice and vaccinations www.fitfortravel.nhs.uk is also a useful Diabetic Advice site for information before your trip. Diet Advice Menopause and HRT Advice Advice on Self Certification Minor Illness Any patients off sick from work for any Cuts/ Abrasions etc. length of time can self certify for the first Dressings working week. Only after then will you Ear Syringing require a Medical certificate signed by Blood Tests/ Blood Pressure your Doctor.

Minor Surgery Complaints Procedure Baby Immunisation Clinic While we strive to give all our patients Smoking Cessation the best possible service, we appreciate from time to time complaints arise and will listen and rectify any problems we are notified of. In the first instance please to put any complaints in writing and address to the Management Team. Ixworth Surgery

List of Services & Ancillary Services The services of speech therapy, chiropody and physio-therapy are provided by NHS England and your Doctor can refer you for these services if necessary. We also have first point of contact physios in the practice twice a week.

Research The Practice participates in studies to improve Patient Care and patients from time to time may be contacted and invited to participate in a research study.

Medical Students The practice is an accredited training practice for Medical Students and from time to time has students who are always mentored by one of our own Doctors.

NHS Direct – Get the right treatment

Self Care – Can you treat yourself at home? A well stocked medicine cabinet will help you with common illnesses and cuts and bruises.

Pharmacist – Have you visited your pharmacist or chemist? From sprains to stomach upsets, your local pharmacist is qualified to give expert advice without an appointment. We have an on-site pharmacist and a pharmacist who does minor illness clinics.

NHS 111 – Have you called NHS 111? Call 24 hours a day on 111 for free expert health advice and reassurance

NHS Direct Online – You might find it useful to visit the NHS Direct Online Website for health advice for you and your family at www.nhs..uk/nhs-direct

GP’s Surgery – Do you need to visit your GP’s surgery? For vaccinations, prescriptions, medical advice and care call for an appointment with your GP, Nurse Practitioner, Specialist Nurse or Practice Nurse

A&E/999 – Do you need emergency hospital treatment?

Call 999 or visit A&E for emergencies such as loss of consciousness, severe chest pain, serious accidents or loss of blood.

USEFUL WEBSITE LINKS and TELEPHONE NUMBERS

www.nhs.uk/nhs-direct

www.doh.gov.uk (Department of Health)

www.ipswichandeastsuffolkccg.nhs.uk

www.england.nhs.uk

PALS: West Suffolk Hospital 0800 9179673 Ipswich Hospital 0800 8287624