Jet Airways 0.17 Air Pegasus
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Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of October 2016. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Oct 2016 were 813.70 lakhs as against 660.60 lakhs during the corresponding period of previous year thereby registering a growth of 23.18 % (Ref Table 1). 900.00 813.70 Growth: YoY = + 23.18 % 800.00 MoM = + 23.20% 8 % 700.00 660.60 600.00 500.00 2015 400.00 2016 300.00 200.00 Pax Lakhs) Carried(in Pax 86.72 100.00 70.39 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Oct 2016 are as follows (Ref Table 2): 100.0 93.5 91.9 89.4 84.9 90.0 84.4 82.8 82.1 79.9 79.0 78.3 77.5 75.8 75.6 75.5 80.0 73.7 72.7 71.8 71.0 70.7 69.2 70.0 64.5 60.0 58.5 50.0 40.0 30.0 Pax Pax FactorLoad (%) 20.0 10.0 0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Vistara Air Trujet Air India Airways Costa Pegasus Carnival Sep-16 Oct-16 1 The passenger load factor in the month of Oct 2016 has almost remained constant compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Oct 2016 has been 0.72 %. Airline-wise details of cancellations are as follows: Air Carnival 8.74 Trujet 6.79 Air Costa 2.52 Air India 1.29 IndiGo 0.79 Air Asia 0.60 Go Air 0.36 Spicejet 0.34 JetLite 0.30 Vistara 0.23 Jet Airways 0.17 Air Pegasus 0.00 2.00 4.00 6.00 8.00 10.00 Cancellation Rate (%) Note:-Air Pegasus did not operated during the month of October 2016. Various reasons of cancellations are indicated below: Technical 36.3% Conse/Misc 47.1% Operational 2.2% Commercial 4.9% Weather 9.5% 2 Passenger Complaints during the month During October 2016, a total of 790 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of October 2016 has been 0.9. The airline-wise details are as follows: Air India (dom) 2.4 Jet Airways+Jetlite 1.3 Air Carnival 1.3 Trujet 1.3 Go Air 1.2 Air Costa 1.0 Spicejet 0.9 Air Asia 0.8 IndiGo 0.3 Vistara 0.2 Air Pegasus 0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Others Fare Catering 5.3% 1.1% Refund 0.1% 6.8% Staff Behaviour 11.3% Disability 2.3% Flight Problem 26.5% Customer Service 28.1% Baggage 18.5% 3 The reason for complaint as percentage compared to the previous month is as follows: 35.0 31.3 30.6 30.0 28.1 26.5 24.2 25.0 23.2 19.2 20.0 18.5 15.0 12.8 12.0 11.3 10.1 10.0 9.5 7.7 7.6 6.8 5.3 5.0 5.0 2.9 2.3 1.9 1.4 1.1 0.3 0.3 0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour Aug-16 Sep-16 Oct-16 Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Oct 2016 is given in the following table. It may be seen that Go Air has defaulted in Cat II A: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 121.1 1.80 22.4 Jet Airways + JetLite 70.9 1.11 14.2 Spicejet 108.3 1.49 27.1 Go Air 159.0 0.63 69.4 IndiGo 145.3 1.11 21.3 Vistara 63.3 1.22 31.5 Air Asia 363.0 6.00 132.0 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Oct 2016 is as follows: OTP at Four Metro Airports Spicejet 86.1 Vistara 83.6 IndiGo 81.2 Jet Airways+JetLite 78.3 Air India (Dom) 71.8 Go Air* 70.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 79.8 HYD 86.0 BOM 57.0 DEL 76.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 88.1 HYD 85.7 BOM 65.3 DEL 87.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 88.5 HYD 89.9 BOM 72.9 DEL 89.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air DEL 80.0 BLR 78.4 BOM 57.4 HYD 100.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo BLR 84.7 HYD 85.7 BOM 66.0 DEL 86.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara BLR 88.5 HYD 98.4 BOM 70.2 DEL 86.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 4% Wx 1% ATC 19% Misc 1% Pax 3% Ramp 1% Reactionary 63% Tech 4% Ops 4% 8 select bucket fareon in highestthe EarnedRevenue 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% The 2.53% 0.68% 2.43% 0.56% revenue earned 2.22% 0.36% 0.42% 0.10% 1.34% 0.36% 0.76% 0.22% Fare in Highest Bucket Sold & Seats % of Revenue Earned in Highest fare bucket fare Highest in Earned Revenue of % 0.68% 0.19% 0.77% 0.27% bucket fare Highest Sold in Seats of % 1.21% 0.31% 0.53% 0.19% 3.60% 0.87% and the number of seats sold 1.96% 0.39% 2.43% 0.58% 1.46% 0.35% 20 20 1.43% 0.27% Jet Airways Sep-16 Sep-16 0.32% 0.13% sectors 0.37% 0.12% 0.54% 0.10% 0.11% 0.05% Oct-16 Oct-16 0.13% 0.02% follows: is as 0.09% 0.05% 0.30% 0.08% 2.36% 0.34% 0.51% 0.16% 1.93% 0.44% 1.90% 0.36% by 1.12% 0.23% 0.74% 0.19% scheduled 3.58% 0.68% 0.76% 0.27% 3.90% 0.90% 0.28% 0.05% 3.66% 0.74% 3.31% 0.78% private airlines 2.78% 0.60% 3.61% 0.87% 0.00% 0.00% 0.72% 0.23% 9 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.23% 0.03% 0.20% 0.03% 0.04% 0.01% 0.08% 0.02% 0.09% 0.02% 0.01% bucket fare Highest in Earned Revenue of % 0.00% 0.00% 0.00% bucket fare Highest Sold in Seats of % 0.02% 0.00% 0.09% 0.01% 0.06% 0.01% 0.16% 0.02% 0.01% 0.00% 2.43% 0.55% Sep-16 0.53% Sep-16 0.08% 0.00% 0.00% Indigo 0.00% 0.00% 0.55% 0.08% Oct-16 0.03% Oct-16 0.01% 0.03% 0.00% 0.00% 0.00% 0.12% 0.02% 0.01% 0.00% 0.24% 0.02% 0.27% 0.05% 0.20% 0.04% 0.01% 0.00% 0.25% 0.03% 0.14% 0.02% 0.60% 0.14% 0.03% 0.01% 0.70% 0.11% 0.37% 0.07% 0.00% 0.00% 0.25% 0.03% 10 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 3.54% 0.86% 3.51% 0.82% 1.13% 0.27% 3.14% 0.92% 0.08% bucket fare Highest in Earned Revenue of % 0.02% 3.04% 0.72% bucket fare Highest in Sold Seats of % 3.81% 1.06% 3.17% 0.66% 0.00% 0.00% 0.04% 0.02% 0.09% 0.02% Sep-16 Sep-16 0.13% 0.03% Go Go Air 0.00% 0.00% 0.05% 0.01% Oct-16 Oct-16 0.00% 0.00% 0.25% 0.06% 0.05% 0.01% 0.04% 0.01% 0.02% 0.00% 0.14% 0.03% 0.77% 0.22% 0.52% 0.11% 1.18% 0.38% 0.07% 0.02% 0.00% 0.00% 4.17% 1.02% 0.00% 0.00% 0.07% 0.01% 11 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 1.70% 0.23% 1.96% 0.28% 0.00% 0.00% 0.32% 0.06% 0.20% 0.04% 0.13% bucket fare Highest in Earned Revenue of % 0.02% 0.00% 0.00% bucket fare Highest in Sold Seats of % 0.30% 0.06% 0.20% 0.02% 1.00% 0.17% 2.20% 0.30% 0.67% 0.10% 3.50% 0.58% Sep-16 0.93% Sep-16 0.13% Spicejet 0.10% 0.02% 0.05% 0.01% 0.30% 0.04% Oct-16 0.03% Oct-16 0.00% 0.10% 0.02% 0.27% 0.06% 0.10% 0.03% 0.15% 0.03% 0.10% 0.01% 0.18% 0.06% 0.80% 0.10% 0.99% 0.15% 1.10% 0.16% 0.30% 0.04% 0.00% 0.00% 0.14% 0.06% 4.40% 1.11% 0.04% 0.01% 0.00% 0.00% 0.00% 0.00% 12 Vistara % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.54% 0.40% 0.40% 0.37% 0.28% 0.16% 0.14% 0.09% 0.07% 0.06% 0.06% 0.05% 0.05% 0.02% 0.02% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ Sep-16 Oct-16 % of Revenue Earned in Highest fare bucket 5.0% 4.11% 4.0% 3.0% 2.33% 2.17% 1.84% 2.0% 1.79% 1.08% 1.0% 0.83% 0.64% 0.41% 0.37% 0.29% 0.27% 0.15% 0.15% 0.02% 0.00% 0.00% 0.00% 0.0% 0.0% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ Sep-16 Oct-16 13 Air Asia % of Seats Sold in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.24% 0.14% 0.07% 0.03% 0.0% BLR-DEL DEL-GAU Sep-16 Oct-16 % of Revenue Earned in Highest fare bucket 5.0% 4.0% 3.0% 2.0% 1.0% 0.60% 0.57% 0.38% 0.15% 0.0% BLR-DEL DEL-GAU Sep-16 Oct-16 14 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.