Jet Airways 0.17 Air Pegasus

Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of October 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Oct 2016 were 813.70 lakhs as against 660.60 lakhs during the corresponding period of previous year thereby registering a growth of 23.18 % (Ref Table 1).

900.00 813.70 Growth: YoY = + 23.18 % 800.00 MoM = + 23.20% 8 % 700.00 660.60 600.00 500.00 2015 400.00 2016 300.00

200.00 Pax Lakhs) Carried(in Pax 86.72 100.00 70.39 0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Oct 2016 are as follows (Ref Table 2):

100.0

93.5 91.9

89.4 84.9

90.0 84.4

82.8

82.1

79.9

79.0

78.3

77.5

75.8

75.6 75.5

80.0 73.7

72.7

71.8

71.0

70.7 69.2

70.0 64.5 60.0 58.5 50.0 40.0

30.0 Pax Pax FactorLoad (%) 20.0

10.0

0.0 0.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Vistara Air Trujet Air India Airways Costa Pegasus Carnival

Sep-16 Oct-16

The passenger load factor in the month of Oct 2016 has almost remained constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Oct 2016 has been 0.72 %. Airline-wise details of cancellations are as follows:

Air Carnival 8.74 Trujet 6.79 Air Costa 2.52 Air India 1.29 IndiGo 0.79 Air Asia 0.60 Go Air 0.36 Spicejet 0.34 JetLite 0.30 Vistara 0.23 Jet Airways 0.17 Air Pegasus

0.00 2.00 4.00 6.00 8.00 10.00 Cancellation Rate (%)

Note:-Air Pegasus did not operated during the month of October 2016.

Various reasons of cancellations are indicated below:

Technical 36.3%

Conse/Misc 47.1%

Operational 2.2% Commercial 4.9% Weather 9.5%

Passenger Complaints during the month

During October 2016, a total of 790 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of October 2016 has been 0.9. The airline-wise details are as follows:

Air India (dom) 2.4 Jet Airways+Jetlite 1.3 Air Carnival 1.3 Trujet 1.3 Go Air 1.2 Air Costa 1.0 Spicejet 0.9 Air Asia 0.8 IndiGo 0.3 Vistara 0.2 Air Pegasus

0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare Catering 5.3% 1.1% Refund 0.1% 6.8% Staff Behaviour 11.3% Disability 2.3%

Flight Problem 26.5%

Customer Service 28.1% Baggage 18.5%

The reason for complaint as percentage compared to the previous month is as follows:

35.0

31.3 30.6

30.0 28.1

26.5 24.2

25.0 23.2 19.2

20.0 18.5

15.0

12.8

12.0

11.3 10.1

10.0 9.5

7.7

7.6

6.8

5.3 5.0

5.0 2.9

2.3

1.9

1.4

1.1

0.3 0.3

0.1 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Aug-16 Sep-16 Oct-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Oct 2016 is given in the following table. It may be seen that Go Air has defaulted in Cat II A: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 121.1 1.80 22.4 Jet Airways + JetLite 70.9 1.11 14.2 Spicejet 108.3 1.49 27.1 Go Air 159.0 0.63 69.4 IndiGo 145.3 1.11 21.3 Vistara 63.3 1.22 31.5 Air Asia 363.0 6.00 132.0 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Oct 2016 is as follows: OTP at Four Metro Airports

Spicejet 86.1

Vistara 83.6

IndiGo 81.2

Jet Airways+JetLite 78.3

Air India (Dom) 71.8

Go Air* 70.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 79.8

HYD 86.0

BOM 57.0

DEL 76.1

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Jet Airways + JetLite

BLR 88.1

HYD 85.7

BOM 65.3

DEL 87.6

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

BLR 88.5

HYD 89.9

BOM 72.9

DEL 89.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 80.0

BLR 78.4

BOM 57.4

HYD 100.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

BLR 84.7

HYD 85.7

BOM 66.0

DEL 86.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

BLR 88.5

HYD 98.4

BOM 70.2

DEL 86.5

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 4% Wx 1%

ATC 19% Misc 1% Pax 3% Ramp 1% Reactionary 63% Tech 4% Ops 4%

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

0.90%

0.87%

0.78%

0.74% 0.68%

1.0% 0.68%

0.60%

0.58%

0.56%

0.44%

0.39%

0.36% 0.36%

0.36%

0.35%

0.34%

0.31%

0.27%

0.23%

0.22%

0.19%

0.19% 0.19%

0.16%

0.13%

0.12%

0.10%

0.08%

0.05%

0.02% 0.00% 0.0%

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket

5.0% 3.90%

4.0% 3.66%

3.61%

3.60%

3.58% 3.31%

3.0% 2.78%

2.53%

2.43% 2.43%

2.36%

2.22%

1.96% 1.93%

2.0% 1.90%

1.46%

1.43%

1.34%

1.21%

1.12%

0.77%

0.76%

0.74% 0.72%

1.0% 0.68%

0.54%

0.53%

0.51%

0.42%

0.37%

0.32%

0.30%

0.28%

0.13%

0.11%

0.09% 0.00% 0.0%

Sep-16 Oct-16

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.55%

0.14%

0.11%

0.08%

0.07%

0.05%

0.04%

0.03% 0.03% 0.03%

0.03%

0.02%

0.02% 0.02%

0.02%

0.01%

0.00% 0.00% 0.00%

0.00% 0.00%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0% 2.43%

2.0%

1.0% 0.70%

0.60%

0.55%

0.53%

0.37%

0.27%

0.25%

0.24%

0.23%

0.20%

0.16%

0.14%

0.12%

0.09%

0.08%

0.06%

0.04%

0.03% 0.03%

0.03%

0.02% 0.01%

0.01%

0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

Go Air

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.06%

1.02%

0.92%

0.86% 0.82%

1.0% 0.72%

0.66%

0.38%

0.27%

0.22%

0.11%

0.06%

0.03%

0.02%

0.01%

0.01% 0.01% 0.01%

0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket

5.0% 4.17%

4.0% 3.81%

3.54%

3.51%

3.17%

3.14% 3.04% 3.0%

2.0%

1.18% 1.13%

1.0% 0.77%

0.52%

0.25%

0.14%

0.13%

0.09%

0.08%

0.07%

0.05%

0.04%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.11%

1.0%

0.58%

0.30%

0.28%

0.23%

0.17%

0.16%

0.15%

0.13%

0.10% 0.10%

0.06% 0.06% 0.06% 0.06% 0.06%

0.04% 0.04% 0.04%

0.03% 0.03%

0.02% 0.02% 0.02% 0.02%

0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket 6.0%

5.0% 4.40%

4.0% 3.50%

3.0%

2.20% 1.96%

2.0% 1.70%

1.10%

1.00%

0.99%

0.93% 0.80%

1.0% 0.67%

0.32%

0.30% 0.30% 0.30%

0.27%

0.20% 0.20%

0.18%

0.15%

0.14%

0.13%

0.10% 0.10% 0.10% 0.10%

0.05%

0.04%

0.03%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Sep-16 Oct-16

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.54%

0.40%

0.37%

0.28%

0.16%

0.14%

0.09%

0.07%

0.06%

0.05%

0.02%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket

5.0% 4.11% 4.0%

3.0%

2.33%

2.17% 1.84%

2.0% 1.79% 1.08%

1.0% 0.83%

0.64%

0.41%

0.37%

0.29%

0.27%

0.15%

0.02%

0.00% 0.00% 0.00% 0.0% 0.0% 0.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ

Sep-16 Oct-16

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.24%

0.14%

0.07% 0.03% 0.0% BLR-DEL DEL-GAU

Sep-16 Oct-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.60%

0.57%

0.38% 0.15% 0.0% BLR-DEL DEL-GAU

Sep-16 Oct-16

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refunds  Rebooked on  Rescheduling  Refreshments other flights  Hotel  Refunds where  Hotel accommoda- 27284 pax desired Air India 270 accommoda- 2321 tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 11.49 Rs. 30.56 lakhs of Rs. 11.72 lakhs lakhs  Refund  Rebooked on  Refunds other flights Jet  Rescheduling  Refreshments  Hotel Airways 450  Hotel 2225  Refunds where 826 accommoda- and accommoda- pax desired tion JetLite tion  Rescheduling  Compensation

of Rs. 47.50 lakhs  Refreshments  Refreshments 2218  Rescheduling 9037  Transfer to other Spicejet 13 2.22  Compensation airlines of Rs. 15.97  Compensation of lakhs Rs. 22.48 lakhs  All pax given refreshments 89  Refreshments 3063 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 11747 IndiGo 1 Nil 3211 0.17 lakhs  Refreshments  Refreshments 392  Rescheduling Air Costa Nil Nil 447 10.15  Compensation of Rs. 0.83 lakhs  Refreshments  Rescheduling Air Asia Nil Nil 32 23.94 3124 Compensation of Rs. 3.23 lakhs  Refreshments Vistara 1 0.08 263 0.31 2034  Rescheduling  Refreshments  Refreshments Trujet Nil Nil 90 19  Rescheduling  Rescheduling Air  Refreshments Nil Nil 255 Nil Nil Carnival  Rescheduling Air ------Pegasus

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 57.10 Rs. 62.03 lakhs 1111 Rs. 61.52 lakhs 9376 58925 lakhs towards compensation compensation compensation and facilities and facilities

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep 12.06 70.24 82.30 85.3 14.7 IIIrd Quarter 36.92 214.27 251.19 85.3 14.7 Oct 11.25 75.47 86.72 87.0 13.0 Nov

Dec

IVth Quarter

121.39 692.31 813.70 85.1 14.9 Total

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 32.93 152.53 185.46 82.2 17.8 IIndQtr 32.02 170.85 202.87 84.2 15.8 IIIrdQtr 32.78 169.10 201.88 83.8 16.2 IVthQtr 10.88 59.51 70.39 84.5 15.5 Total 108.61 551.99 660.60 83.6 16.4 Growth (%) = +11.77 +25.42 +23.18

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Air Trujet Air (Dom) Airways Jet Costa Asia Pegasus Carnival Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84.0 79.4 Aug 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.6 Sep 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5 Oct 71.8 75.5 71.0 91.9 84.4 84.9 70.7 78.3 69.2 0.0 75.8 58.5 Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Jan Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Feb Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Mar Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - IstQtr Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Apr Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - May Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - IIndQtr Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Jul Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Aug Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06 Sep Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1 IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10 Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0 Pax Carried 11.25 12.73 2.09 11.18 6.88 36.93 0.51 2.36 2.32 0.0 0.39 0.08 Oct Market Share 13.0 14.7 2.4 12.9 7.9 42.6 0.6 2.7 2.7 0.0 0.4 0.1 Nov Pax Carried

Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 121.39 135.11 22.21 103.16 66.77 316.44 5.83 18.51 19.54 1.33 3.23 0.18 Market Share 14.9 16.6 2.7 12.7 8.2 38.9 0.7 2.3 2.4 0.2 0.4 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 1.0 5 -

Air Asia 20 0.8 20 -

Vistara 4 0.2 4 -

Go Air 82 1.2 82 -

IndiGo 109 0.3 109 -

Spicejet 97 0.9 97 -

Jet Airways + JetLite 197 1.3 197 -

Air India (Dom) 270 2.4 170 100

Air Pegasus - - - -

Trujet 5 1.3 5 -

Air Carnival 1 1.3 1 -

Total 790 0.9 690 100